Operation Manager Jobs in Kuwait
1211 Jobs Found
Kuwait - Capital Governorate (Kuwait)
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY The position is responsible for implementing quality assurance processes that meet the company s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.</p><p>Managing Quality Assurance Goals Coaches managers on adopting the Total Quality Management leadership style. Conducts monthly audit to ensure compliance with company and brand standards Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Directs property quality efforts to address critical customer requirements. Assists with regional and/or company-wide implementation of company best practices. Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</p><p>Managing Quality Tools Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences. Uses data collection methods to compile, display, track, and analyze defect trends. Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer. Analyzes issues and identifies trends.</p><p>Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. Responds to and handles guest problems and complaints. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Models service behaviors that meet or exceed guest expectations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience</p><ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li><li>OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul><p></p></section>
SOS HR Solutions
Kuwait
<h2 class="h5">Job description</h2>
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<p><br></p><p><b>Responsibilities:</b></p><ol><li>Oversee daily operations to ensure efficiency and effectiveness, utilizing project management tools to track progress and identify areas for improvement, ultimately enhancing service delivery.</li><li>Develop and implement operational policies and procedures, ensuring compliance with industry regulations and standards, which will mitigate risks and improve operational reliability.</li><li>Lead and mentor a team of operational staff, providing guidance and support to foster a positive work environment and enhance team performance through regular feedback and training.</li><li>Collaborate with sales and marketing teams to align operational capabilities with business development strategies, ensuring that customer needs are met while optimizing resource allocation.</li><li>Analyze operational data to identify trends and make informed decisions that drive efficiency, utilizing data analytics tools to support your findings and recommendations.</li><li>Manage vendor relationships and negotiate contracts to ensure the best service and pricing, contributing to cost savings and improved service quality.</li><li>Implement and monitor key performance indicators (KPIs) to measure operational success and report on performance metrics to senior management, facilitating strategic planning.</li><li>Coordinate logistics and supply chain activities to ensure timely delivery of products and services, leveraging technology to enhance tracking and efficiency.</li><li>Drive initiatives for continuous improvement by conducting regular process reviews and implementing feedback mechanisms, fostering a culture of innovation and accountability.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Strong leadership skills to effectively manage and motivate teams towards achieving operational goals.</li><li>Proficient in project management methodologies to oversee operational projects from inception to completion.</li><li>Excellent analytical skills to interpret complex data and make data-driven decisions.</li><li>Effective communication skills for collaboration with cross-functional teams and stakeholders.</li><li>Knowledge of operational best practices and industry standards to drive efficiency.</li><li>Experience in vendor management and negotiation for optimizing service contracts.</li><li>Proficiency in using operational software and tools to enhance productivity and tracking.</li></ul></div>
Confidential
Kuwait - Al Jahra
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Position:</strong> Director of Internal Audit</p><p><strong>Classification:</strong> Director</p><p><strong>Reports To:</strong> Functional reporting to the Audit & Risk Committee if the BoT and Administrative to the President.</p><p><strong>Department Profile</strong></p><p>The Office of Internal Audit is an independent, objective assurance and advisory function. Its purpose is not to find fault it is to give AIU's leadership and Board the confidence that the institution's operations, processes, and controls are functioning as intended and are fit for the purposes the RISE Strategy demands. Where they are not, the Director identifies the gap, quantifies the risk, and recommends practical, implementable improvements. Critically, AIU's internal audit function focuses on operational and process assurance not financial audit. Financial auditing is conducted by AIU's independently appointed external auditor. The Director of Internal Audit does not duplicate that work. Instead, this role covers the institutional territory that financial auditors do not: academic process integrity, HR and procurement process compliance, IT governance, student affairs operations, research grant management, and the operational evidence that WASC accreditation requires.</p><p><strong>Scope of Work</strong></p><p>The Director of Internal Audit provides independent, risk-based operational assurance across all institutional functions. Using a structured annual audit plan approved by the Board Audit & Risk Committee, the Director examines whether AIU's processes, controls, and governance mechanisms are working as intended identifying risks, recommending improvements, and tracking implementation of corrective actions. The scope spans five operational domains:</p><ul><li><strong>Operational Process Audit:</strong> Systematic review of institutional workflows and operating procedures from student admissions to faculty evaluation assessing whether processes are efficient, consistently followed, and producing intended outcomes.</li><li><strong>Governance & Compliance Audit:</strong> Assessment of whether AIU's governance structures, Board policies, and institutional policies are being implemented as written with particular focus on the policies required for WSCUC accreditation.</li><li><strong>Risk Management:</strong> Identification, assessment, and monitoring of institutional operational risks developing and maintaining AIU's risk register, advising the President and Board on emerging risks, and recommending mitigation measures.</li><li><strong>Academic & Research Integrity Audit:</strong> Process-level review of academic operations curriculum delivery, assessment practices, research grant compliance, faculty performance documentation, and accreditation evidence management to confirm that stated practices are actual practices.</li><li><strong>Special Investigations & Advisory:</strong> Conducting investigations into reported irregularities, process failures, or governance concerns and providing advisory support to institutional leaders on internal control design, policy development, and risk mitigation.</li></ul><p><strong>Key Responsibilities</strong></p><p><strong>Audit Planning and Annual Audit Programme</strong></p><ul><li>Develop, maintain, and execute a risk-based Annual Audit Plan covering all significant institutional operational areas approved by the Board Audit & Risk Committee each November before the academic year to which it applies</li><li>Prioritise audit engagements based on a formal, documented institutional risk assessment conducted annually ranking operational areas by likelihood and impact of material process failure or non-compliance</li><li>Ensure the audit programme addresses the operational evidence requirements of WSCUC accreditation.</li><li>Manage the audit calendar to ensure that all planned engagements are completed within the academic year and that findings are reported to relevant management before the next audit cycle begins</li><li>Review and update the audit plan during the year in response to significant changes in institutional priorities, identified risks, or Board direction</li></ul><p><strong>Operational and Process Audit Execution</strong></p><ul><li>Conduct structured operational audits of institutional processes from student application and enrolment through graduation, from faculty recruitment and evaluation through promotion, from budget request through expenditure approval assessing whether each process is documented, consistently applied, and producing intended outcomes</li><li>Examine procurement and vendor management processes to confirm that purchases are properly authorized, competitively tendered where required, and that contracts are managed in accordance with AIU policy and Kuwait procurement regulations</li><li>Review HR processes recruitment, contract management, performance evaluation, leave management to confirm consistent application across all departments and schools</li><li>Audit student affairs operations admissions decisions, academic standing determinations, disciplinary processes, grievance handling to confirm that stated policies are applied equitably and consistently</li><li>Review IT governance processes system access controls, data management, change management procedures in coordination with the CIO and providing an independent assurance layer over IT operational risk</li><li>Prepare clear, actionable audit reports for every engagement stating the scope, the evidence examined, the findings, the risk rating, and specific recommendations shared with the relevant Dean or VP before submission to the President and Board Audit & Risk Committee</li></ul><p><strong>Governance and Policy Compliance</strong></p><ul><li>Assess whether AIU's Policies are being operationally implemented confirming that policy commitments are happening as the policies describe</li><li>Review the institution's compliance with Kuwait Labour Law, PUC regulatory requirements, and Kuwait data protection standards identifying any gaps between regulatory obligation and operational practice</li><li>Evaluate the effectiveness of AIU's shared governance structures confirming that the Faculty Council has genuine operational authority in academic matters, that its decisions are recorded and implemented, and that shared governance is substantive rather than performative</li><li>Conduct a periodic Governance Health Check an annual structured assessment of Board Committee effectiveness, Board self-evaluation process completion, and Presidential evaluation documentation reported directly to the Board Chair</li><li>Review all institutional conflicts of interest disclosures, related-party transaction documentation, and whistleblower reports ensuring these processes are functioning and that issues raised are tracked to resolution</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><strong>Education</strong> Master's degree in Accounting, Business Administration, Internal Auditing, or Public Administration is required. A professional audit or accounting qualification at a level equivalent to a master's degree may be accepted in place of an academic master's.</li><li><strong>Experience</strong> Minimum seven (7) years of progressive experience in internal auditing, operational auditing, or risk management with at least three (3) years at a supervisory or management level</li><li>Demonstrated experience conducting operational and process audits not exclusively financial audits with documented experience examining institutional workflows, governance compliance, and HR and procurement processes</li><li>Prior experience in a higher education, public sector, or comparably governed institution is a significant advantage candidates must understand the governance environment of a university, including shared governance and Board oversight</li><li>Experience working with or reporting to a Board-level Audit Committee candidates must be comfortable preparing and presenting audit reports at governance level, in non-technical language</li><li>Experience developing and maintaining an institutional risk register and conducting structured risk assessments</li><li>GCC or Kuwait experience is an advantage familiarity with Kuwait Labor Law, PUC regulatory requirements, and the operating context of a private institution in Kuwait is valued</li><li>CIA and CRMA Certifications are strongly preferred.</li><li><strong>Skills and Competencies</strong> Exceptional written communication audit reports are the primary product of this office; the Director must write clearly, precisely, and without jargon.</li><li>Professional independence and objectivity the Director must maintain impartiality in all engagements, resist pressure from management to soften findings, and escalate conflicts of interest to the Board Audit & Risk Committee without hesitation</li><li>Analytical rigor the ability to examine complex institutional processes, identify the point of control failure, distinguish symptoms from root causes, and recommend solutions that address the root cause rather than its manifestation</li><li>Interpersonal intelligence effective internal auditing requires trust; the Director must build constructive relationships with the people being audited, positioning the audit function as a partner in improvement rather than an instrument of sanction</li><li>Discretion and confidentiality the Director handles sensitive institutional information, whistleblower disclosures, and investigation findings; absolute discretion is non-negotiable</li><li>Familiarity with WASC or comparable accreditation standards is a material advantage in this role</li></ul><p></p></section>
Marriott Hotels & Resorts
Kuwait
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Quality Assurance Goals<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Conducts monthly audit to ensure compliance with company and brand standards<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Directs property quality efforts to address critical customer requirements.<br>• Assists with regional and/or company-wide implementation of company best practices.<br>• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.<br>Managing Quality Tools<br>• Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.<br>• Uses data collection methods to compile, display, track, and analyze defect trends.<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes issues and identifies trends.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Models service behaviors that meet or exceed guest expectations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Kuwait - Capital Governorate (Kuwait)
<p>1. Develop and continuously optimize quantitative site selection models**, integrating key dimensions such as demand forecasting, transportation networks, labor supply, and cost structures.
2. Conduct in-depth research on the industrial real estate market landscape** across GCC countries and deliver actionable site selection insights.
3. Lead on-site inspections and due diligence** for candidate warehouse locations, comprehensively evaluating infrastructure, land-use planning, and operational feasibility.
4. Negotiate lease terms, land acquisition strategies, and partnership models** with local developers and government agencies; collaborate closely with cross-functional teams (including Operations, Transportation, and Finance) to ensure site selection decisions align with the overarching logistics network strategy.
5. Continuously monitor policy, regulatory, and economic dynamics** in the GCC region to assess their potential impact on site selection; manage end-to-end project timelines from initial screening to final delivery.</p><p>1. Bachelor's degree or above; majors in Logistics, Supply Chain Management, or related fields are preferred.
2. 5+ years of experience in warehouse/logistics site selection, commercial real estate, or supply chain network planning. Experience in the Middle East region is highly preferred.
3. Excellent data analytical skills with proven experience in building site selection scoring models. Familiarity with geospatial or logistics data, as well as the commercial real estate market, industrial parks, and relevant regulatory frameworks in the GCC region.
4. Strong communication and coordination skills; fluency in English is preferred.</p>
Kuwait
<h2 class="h5">Job description</h2>
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Job Responsibilities<br><br> * Typing of all correspondence i.e. letters, memos, schedules, agendas, etc.<br> * Handling independent business correspondence for the division (incoming and outgoing)<br> * Directing incoming telephone calls to the appropriate recipient<br> * Manage, organize and update relevant data, maintain a proper filing system<br> * Organizing all business operations related events i.e. training, team meeting etc.<br> * Organizing travel and hotel reservations for business trips from and visitors to, the division as well as visa processing<br> * Responsible for preparing employees change of status forms and recruitment requests (new appointments, terminations, resignation)<br> * Coordinating with personnel office especially in residence related matters<br> * Coordination of tasks, projects and staff across various locations in Kuwait (warehouses, offices, suppliers, business partners and other facilities)<br> * Responsible for division's stationery requirements<br> * Responsible for the division’s time sheet, tracking and resolving of various matters etc.<br><br><br>Candidate Requirements<br><br> * Excellent communication skills in English are a must<br> * Solid knowledge of wider Kuwait<br> * At least 1 to 2 years work experience in a similar administrative role<br> * Planning and organizational skills<br> * Good computer knowledge and skills (Outlook – Microsoft Word – Excel – PowerPoint – Internet)<br> * Must be self-motivating, driven, initiative and able to work independently and against tight deadlines<br> * Must be able to multitask, handle demanding customers (internal and external), liaise with different individuals across different departments and functions, and be able to work systematically, accurately and with strong time management skills<br><br><br>Education<br><br>High School / Diploma<br>
</div><h2 class="h5">Skills</h2>
<div data-jb-field="skills">The Job Purpose of a Business Administrator will be to provide administrative support to Management along with other secretarial duties.<br>
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Confidential
Kuwait - Capital Governorate (Kuwait)
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Manage day-to-day office administration and ensure smooth operations. Coordinate with internal departments, clients, suppliers, and government entities. Handle correspondence, documentation, and office records. Supervise office staff and ensure compliance with company policies. Organize meetings, schedules, travel arrangements, and office logistics. Monitor office supplies, vendor contracts, and facility maintenance. Prepare reports and support management with administrative tasks. Maintain confidentiality and ensure efficient office procedures.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirement open to Bilingual Arab Male Candidates only</p><p>Bachelor s Degree is a must</p><p>Minimum 3 5 years of experience in office administration or office management, preferably in the automotive industry.</p><p>Prior experience in reporting to business head/owner would be an advantage</p><p>Strong communication, organizational, and leadership skills.</p><p>Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).</p><p>Ability to multitask and work under pressure.</p><p></p></section>
Kuwait - Capital Governorate (Kuwait)
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.</p><p>CORE WORK ACTIVITIES</p><p>Managing Day-to-Day Room Service Operations</p><p>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Ensures property policies are administered fairly and consistently. Communicates areas in need of attention to staff and follows up to ensure follow through. Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</p><p>Leading Room Service Team</p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Celebrates successes and publicly recognizes the contributions of team members. Communicates performance expectations in accordance with job descriptions for each position. Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Observes service behaviors of employees and provides feedback to individuals. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Supervises service behaviors of employees and provides feedback to individuals.</p><p>Room Service Financial and Budgeting Goals</p><p>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction. Sets a positive example for guest relations. Handles guest problems and complaints. Participates in the employee performance appraisal process, providing feedback as needed.</p><p>Conducting Human Resource Activities</p><p>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job. Trains staff and monitors adherence to all cash handling and credit policies and procedures.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Recognizes good quality products and presentations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p><p></p></section>
Career Hunters
Kuwait
<h2 class="h5">Job description</h2>
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<p>We are seeking a high-caliber <b>Financial Director</b> to lead the financial strategy, control, and reporting of our client’s operations at the Assoufid site in Morocco. This executive role goes far beyond accounting—it's a strategic position that demands leadership across budgeting, investor relations, taxation, and multi-entity financial operations. </p><p> </p><p>You'll play a critical role in shaping financial governance and business decision-making as they scale operations locally and internationally.</p><p><br></p><p>1. Strategic Finance & Leadership</p><p>· Drive long-term financial planning aligned with business strategy</p><p>· Oversee capital budgeting, performance metrics, and risk management</p><p>· Develop financial and tax strategies, lead treasury and investor relations</p><p>· Serve as a financial advisor to the Executive Director and senior management</p><p> </p><p>2. Governance, Compliance & Internal Controls</p><p>· Ensure compliance with Moroccan and IFRS accounting standards</p><p>· Maintain robust systems of internal controls and audit readiness</p><p>· Oversee legal, tax, and corporate governance matters across entities</p><p>· Document and enforce accounting policies and procedures</p><p> </p><p>3. Operational Finance & Team Management</p><p>· Lead all finance operations across accounting, reporting, and treasury</p><p>· Design an optimal org structure within the finance function</p><p>· Supervise financial operations of subsidiaries and foreign entities</p><p>· Manage outsourced functions and vendor relationships</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>4. Transaction Oversight</p><p>· Ensure timely processing of AP, AR, payroll, and debt servicing</p><p>· Lead financing activities, including debt/equity arrangements</p><p>· Maintain accurate financial records, reconciliations, and documentation systems</p><p> </p><p>5. Reporting & Decision Support</p><p>· Issue accurate and timely financial statements and dashboards</p><p>· Lead budget planning and forecasting processes</p><p>· Analyze variances and report on operational KPIs and performance drivers</p><p>· Support commercial decisions, capital investments, pricing, and negotiations</p><p>· Coordinate the preparation of corporate annual reports and investor materials</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>· Open to Moroccan nationals</p><p>· Bachelor’s degree in Finance or Accounting (mandatory)</p><p>· Advanced qualifications preferred: CPA, CFA, CMA, Expert Compatible, MBA</p><p>· A legal background is a plus</p><p>· Fluent in English and French (written and verbal)</p><p>· 15+ years of experience, with 5+ years in senior executive finance, audit, or banking roles</p><p>· Experience in real estate, and preferably with Big 4 external audit background</p><p>· Deep knowledge of Moroccan financial reporting and IFRS</p><p> </p></div>
Career Hunters
Kuwait
<h2 class="h5">Job description</h2>
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<p>We are seeking a high-caliber <b>Financial Director</b> to lead the financial strategy, control, and reporting of our client’s operations at the Assoufid site in Morocco. This executive role goes far beyond accounting—it's a strategic position that demands leadership across budgeting, investor relations, taxation, and multi-entity financial operations. </p><p> </p><p>You'll play a critical role in shaping financial governance and business decision-making as they scale operations locally and internationally.</p><p><br></p><p>1. Strategic Finance & Leadership</p><p>· Drive long-term financial planning aligned with business strategy</p><p>· Oversee capital budgeting, performance metrics, and risk management</p><p>· Develop financial and tax strategies, lead treasury and investor relations</p><p>· Serve as a financial advisor to the Executive Director and senior management</p><p> </p><p>2. Governance, Compliance & Internal Controls</p><p>· Ensure compliance with Moroccan and IFRS accounting standards</p><p>· Maintain robust systems of internal controls and audit readiness</p><p>· Oversee legal, tax, and corporate governance matters across entities</p><p>· Document and enforce accounting policies and procedures</p><p> </p><p>3. Operational Finance & Team Management</p><p>· Lead all finance operations across accounting, reporting, and treasury</p><p>· Design an optimal org structure within the finance function</p><p>· Supervise financial operations of subsidiaries and foreign entities</p><p>· Manage outsourced functions and vendor relationships</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>4. Transaction Oversight</p><p>· Ensure timely processing of AP, AR, payroll, and debt servicing</p><p>· Lead financing activities, including debt/equity arrangements</p><p>· Maintain accurate financial records, reconciliations, and documentation systems</p><p> </p><p>5. Reporting & Decision Support</p><p>· Issue accurate and timely financial statements and dashboards</p><p>· Lead budget planning and forecasting processes</p><p>· Analyze variances and report on operational KPIs and performance drivers</p><p>· Support commercial decisions, capital investments, pricing, and negotiations</p><p>· Coordinate the preparation of corporate annual reports and investor materials</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>· Open to Moroccan nationals</p><p>· Bachelor’s degree in Finance or Accounting (mandatory)</p><p>· Advanced qualifications preferred: CPA, CFA, CMA, Expert Compatible, MBA</p><p>· A legal background is a plus</p><p>· Fluent in English and French (written and verbal)</p><p>· 15+ years of experience, with 5+ years in senior executive finance, audit, or banking roles</p><p>· Experience in real estate, and preferably with Big 4 external audit background</p><p>· Deep knowledge of Moroccan financial reporting and IFRS</p><p> </p></div>
Accenture
Kuwait
<h2 class="h5">Job description</h2>
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<p>SOC Operations Leadership</p><br><br><ul><li>Lead and oversee 24x7 Security Operations Center (SOC) activities, ensuring continuous monitoring, threat detection, investigation, and incident response.</li><li>Serve as the primary escalation point for major security incidents and drive timely resolution.</li><li>Ensure adherence to incident response procedures, runbooks, and escalation protocols.</li><li>Lead operational decision-making during critical incidents and cyber crisis situations.</li><li>Monitor SOC performance against defined KPIs and SLAs, driving continuous service improvement.</li></ul><p>Stakeholder & Client Management</p><br><br><ul><li>Act as the primary interface between SOC teams, clients, and internal leadership.</li><li>Provide timely and effective communication during security incidents and operational engagements.</li><li>Align SOC services with business risk priorities, compliance requirements, and client expectations.</li><li>Support crisis management, incident reporting, and executive-level escalations.</li></ul><p>Team Leadership & Governance</p><br><br><ul><li>Lead, coach, and develop SOC analysts and team leads.</li><li>Manage team performance, workforce planning, and capability development initiatives.</li><li>Foster a culture of accountability, collaboration, and operational excellence.</li><li>Ensure compliance with organizational security policies, standards, and regulatory requirements.</li></ul><br><br> </div>
St. Regis
Kuwait
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Room Service Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Ensures property policies are administered fairly and consistently.<br>• Communicates areas in need of attention to staff and follows up to ensure follow through.<br>• Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Room Service Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Supervises service behaviors of employees and provides feedback to individuals.<br>Room Service Financial and Budgeting Goals<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Interacts with guests to obtain feedback on product quality and service levels<br>• Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Sets a positive example for guest relations.<br>• Handles guest problems and complaints.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<br>• Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.<br>• Trains staff and monitors adherence to all cash handling and credit policies and procedures.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Recognizes good quality products and presentations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
toto
Kuwait - Capital Governorate (Kuwait)
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b> Key Responsibilities </b></p> <p> Assist in managing overall restaurant operations and daily activities </p> <p> Supervise front-of-house staff and ensure smooth service operations </p> <p> Ensure high standards of customer service and guest satisfaction </p> <p> Handle customer complaints and resolve issues professionally </p> <p> Support staff scheduling, training, and performance monitoring </p> <p> Coordinate with kitchen and bar teams for efficient operations </p> <p> Monitor food quality, presentation, and service standards </p> <p> Assist in inventory control, stock management, and cost control </p> <p> Ensure compliance with hygiene, safety, and company SOPs </p> <p> Support in preparing operational and sales reports </p> <p> Maintain restaurant cleanliness, ambiance, and service quality </p> <p> Assist in achieving sales targets and operational goals </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Diploma/Degree in Hotel Management or Hospitality preferred </p> <p> Minimum 4 6 years of experience in restaurant operations </p> <p> At least 1 2 years of experience in a supervisory or assistant management role </p> <p> Strong leadership and team management skills </p> <p> Good communication and customer service abilities </p> <p> Experience in fine dining or high-volume restaurant operations preferred </p> <p> Knowledge of POS systems and restaurant reporting </p> <p> Ability to work under pressure and manage busy operations </p> <p> Gulf experience preferred </p><p></p></section>
toto
Kuwait
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Job Purpose</b></p><p>The Operations Coordinator – Installation & Maintenance is responsible for planning, coordinating, and monitoring field installation and maintenance activities for consumer electronics products to ensure timely service delivery, high customer satisfaction, efficient resource utilization, and compliance with company standards and service level agreements (SLAs).</p><p>The role acts as the primary operational link between customers, field teams, and internal stakeholders to ensure smooth execution of installation and maintenance requests.</p><p><br></p><p><b>Key Responsibilities</b></p><p><b>Service Operations Coordination</b></p><ul><li>Coordinate daily installation, preventive maintenance, corrective maintenance, and service schedules for field teams.</li><li>Assign work orders and optimize technician deployment based on location, capacity, urgency, and technical requirements.</li><li>Monitor job progress and ensure completion within agreed timelines and SLAs.</li><li>Track open service requests and proactively resolve delays or operational bottlenecks.</li><li>Ensure technicians receive complete job details, customer information, required tools, and spare parts before deployment.</li></ul><p><b>Customer Coordination</b></p><ul><li>Serve as the primary point of contact for customers regarding installation and maintenance appointments.</li><li>Confirm service schedules, communicate expected timelines, and provide updates on service status.</li><li>Manage customer escalations and coordinate timely resolution.</li><li>Ensure service quality and maintain high customer satisfaction levels.</li><li>Collect and review customer feedback after service completion.</li></ul><p><b>Team Supervision & Support</b></p><ul><li>Supervise installation and maintenance teams and support efficient day-to-day operations.</li><li>Monitor technician attendance, productivity, utilization, and field performance.</li><li>Provide operational guidance and ensure adherence to service procedures and policies.</li><li>Coordinate technician training requirements and support performance improvement initiatives.</li><li>Conduct regular team meetings to review operational issues and priorities.</li></ul><p><b>Service Administration & Reporting</b></p><ul><li>Maintain accurate records of service requests, installations, repairs, customer interactions, and service outcomes in the ERP/Service Management System.</li><li>Generate operational reports including:</li><li>Service request backlog</li><li>Technician utilization</li><li>First-time fix rate</li><li>Installation completion rate</li><li>SLA achievement</li><li>Customer satisfaction indicators</li><li>Track warranty and non-warranty service activities.</li></ul><p><b>Inventory & Resource Coordination</b></p><ul><li>Coordinate availability and allocation of spare parts, accessories, tools, and installation materials.</li><li>Work closely with warehouse and procurement teams to minimize service delays.</li><li>Monitor field inventory usage and support inventory reconciliation activities.</li></ul><p><b>Compliance, Safety & Continuous Improvement</b></p><ul><li>Ensure installation and maintenance activities comply with manufacturer requirements and company standards.</li><li>Promote safe working practices and compliance with HSE requirements.</li><li>Identify operational improvement opportunities and recommend process enhancements.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Qualifications</b></p><ul><li>Bachelor’s degree in Business Administration, Operations Management, Engineering, Electronics, or related field.</li><li>Professional certifications in service operations or project coordination are an advantage.</li></ul><p><b>Experience</b></p><ul><li>3–6 years of experience in service operations, installation operations, maintenance coordination, or after-sales service.</li><li>Experience in consumer electronics, home appliances, telecommunications, HVAC, or related industries preferred.</li><li>Experience supervising field teams is preferred.</li></ul><p><b>Technical Skills</b></p><ul><li>Service Management Systems / ERP or ticketing systems (SAP, Oracle, Dynamics, Zendesk or equivalent)</li><li>Scheduling and dispatch coordination</li><li>Microsoft Excel and Microsoft 365</li><li>Reporting and KPI tracking</li><li>Basic understanding of electronics installation and maintenance processes </li></ul><p><br></p></div>
toto
Kuwait - Hawalli
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Roles & Responsibilities:</strong></p> <ul> <li>Own end-to-end <strong>HR compliance and manpower operations</strong> in a regulated <strong>PAM environment;</strong></li> <li>Ensure <strong>zero PAM blockers</strong> and uninterrupted workforce continuity for a <strong>1,200+ headcount;</strong></li> <li>Lead government relations and statutory compliance with audit-ready controls;</li> <li>Guide and unblock the <strong>HR team</strong> to ensure timely execution;</li> <li>Act as the escalation owner for <strong>labor, compliance, and regulatory issues</strong></li> </ul></div></section>
toto
Kuwait - Capital Governorate (Kuwait)
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Coordinate installation, commissioning, testing, and maintenance activities. Ensure smooth functioning and reliability of electrical systems for STS & RTG Cranes, ECH, Reach Stackers, Power distribution systems</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Required Candidate profile/b> /p>Experience working with international port operators or EPC contractors. Familiarity with SCADA, automation, and CMMS systems. Additional crtfs related to elect systems or crane operations preferred</b></p><p></p></section>
toto
Kuwait - Capital Governorate (Kuwait)
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br><ul><li><p>Supervise and manage a team of 15 drivers to ensure efficiency and punctuality.</p></li><li><p>Analyze customer databases and develop optimized daily and weekly road plans.</p></li><li><p>Engage in cold calling to acquire new business opportunities.</p></li><li><p>Maintain and strengthen relationships with existing clients.</p></li><li><p>Negotiate contracts and close deals that align with company profitability goals.</p></li><li><p>Receive and address client calls; handle complaints and resolve service-related issues effectively.</p></li><li><p>Respond to emails and take timely action based on customer requests.</p></li><li><p>Oversee regular maintenance and servicing schedules for all company vehicles.</p></li><li><p>Perform additional administrative duties as assigned by management.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p><ul><li><p>Minimum <strong>3 years of experience</strong> in a <strong>management or administrative</strong> role.</p></li><li><p>Bachelor’s degree or Diploma in Business Administration or related field.</p></li><li><p><strong>Fluent in English, and Hindi </strong>(required).</p></li><li><p>Basic Arabic</p></li><li><p>Must hold a <strong>valid manual driving license</strong>.</p></li><li><p>Must be eligible for <strong>sponsorship transfer</strong> in Kuwait</p></li><li><p>Strong communication, problem-solving, and organizational skills.</p></li></ul><p></p></section>
Confidential
Kuwait - Capital Governorate (Kuwait)
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking an Operations Superintendent Deep Drilling Land Rigs (3000 HP / HPHT) for our client in Kuwait.</p><p>Position Overview: The Operations Superintendent is responsible for the safe, efficient, and cost-effective execution of deep drilling land rig operations, ensuring compliance with client requirements, company policies, and regulatory standards.</p><p>Key Responsibilities:</p><p>Operations Management:</p><ul><li>Manage the day-to-day operational performance of assigned 3000 HP deep drilling land rigs.</li><li>Ensure drilling operations are executed safely, efficiently, and in accordance with approved drilling programs.</li><li>Monitor rig performance and implement initiatives to improve operational efficiency and reduce non-productive time (NPT).</li><li>Support rig start-ups, mobilizations, commissioning, and demobilization activities.</li><li>Coordinate operational resources to meet contractual obligations and client expectations.</li><li>Provide technical and operational guidance to Rig Managers and field leadership.</li></ul><p>HSE & Well Control:</p><ul><li>Promote a strong HSE culture across all drilling operations.</li><li>Ensure compliance with company HSE policies, client requirements, and local regulatory standards.</li><li>Verify implementation of well control procedures and emergency response plans.</li><li>Participate in incident investigations, root cause analyses, and corrective action implementation.</li><li>Lead operational risk assessments and management of change (MOC) processes.</li><li>Ensure operational readiness for HPHT drilling activities.</li></ul><p>HPHT & Deep Drilling Operations:</p><ul><li>Oversee execution of HPHT drilling operations while maintaining operational integrity.</li><li>Monitor drilling parameters and operational risks associated with deep wells.</li><li>Ensure equipment suitability for high-pressure drilling environments.</li><li>Coordinate with engineering, drilling, and maintenance teams to manage operational risks.</li><li>Review drilling performance and recommend continuous improvement initiatives.</li></ul><p>Client Management:</p><ul><li>Serve as the primary operational interface with clients.</li><li>Attend daily operational meetings and performance reviews.</li><li>Ensure timely reporting of operational performance.</li><li>Resolve operational issues while maintaining strong client relationships.</li><li>Support contract execution and service delivery objectives.</li></ul><p>Personnel Leadership:</p><ul><li>Provide leadership and coaching to Rig Managers, Toolpushers, and field supervisors.</li><li>Promote teamwork across multicultural workforces.</li><li>Identify training and competency development requirements.</li><li>Conduct operational audits and performance evaluations.</li><li>Support succession planning and workforce development.</li></ul><p>Financial & Performance Management:</p><ul><li>Monitor operational costs and identify efficiency improvements.</li><li>Support budgeting and cost control initiatives.</li><li>Review KPIs, including: Non-Productive Time (NPT), Rig uptime, Safety performance, Drilling efficiency, Operational reliability.</li><li>Optimize resource utilization while maintaining operational integrity.</li></ul><p>Planning & Coordination:</p><ul><li>Coordinate with Maintenance, Logistics, Procurement, HSE, and Engineering departments.</li><li>Ensure availability of equipment, consumables, and personnel.</li><li>Participate in operational planning meetings.</li><li>Manage contingency planning for critical operations.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree in Mechanical Engineering, Petroleum Engineering, or a related technical discipline (preferred).</li><li>Proven experience of 12+ years of drilling operations with minimum 5 years as Operations Superintendent or equivalent.</li><li>Experience managing multiple drilling rigs simultaneously.</li><li>Proven leadership of 3000 HP deep drilling land rig operations in HPHT environments.</li><li>Strong operational experience across Middle East drilling projects.</li><li>Ability to manage multicultural teams and build high-performing operational cultures.</li><li>Demonstrated success in reducing NPT and improving drilling performance.</li><li>Strong client-facing experience with international operators and drilling contractors.</li><li>Comprehensive knowledge of drilling operations, well control, and HSE management systems.</li><li>Excellent planning, organizational, and problem-solving skills.</li><li>High level of commercial awareness with the ability to balance operational performance, safety, and cost efficiency.</li><li>Experience supporting rig upgrades, commissioning, and major operational improvement projects.</li><li>Valid IWCF or IADC WellSharp Supervisor certification.</li><li>Candidates from Canada, United States, Europe, Eastern Europe, Australia, China are preferred.</li></ul><p></p></section>
Kuwait - Capital Governorate (Kuwait)
<p><h4>Job summary</h4>
<p>The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the quality function and builds support for change.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li>
<li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<h4>Managing quality assurance goals</h4>
<ul>
<li>Coaches managers on adopting the Total Quality Management leadership style.</li>
<li>Conducts monthly audit to ensure compliance with company and brand standards.</li>
<li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li>
<li>Directs property quality efforts to address critical customer requirements.</li>
<li>Assists with regional and/or company-wide implementation of company best practices.</li>
<li>Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</li>
</ul>
<h4>Managing quality tools</h4>
<ul>
<li>Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.</li>
<li>Uses data collection methods to compile, display, track, and analyze defect trends.</li>
<li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li>
<li>Analyzes issues and identifies trends.</li>
</ul>
<h4>Managing the guest experience</h4>
<ul>
<li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li>
<li>Responds to and handles guest problems and complaints.</li>
<li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li>
<li>Models service behaviors that meet or exceed guest expectations.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>
SOS HR Solutions
Kuwait
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<ul><li>Manage day-to-day body shop operations, including scheduling, workflow, and production control</li><li>Supervise and lead body shop technicians, painters, estimators, and support staff </li><li>Ensure all collision and body repairs meet dealership, OEM, and insurance company standards </li><li>Review and approve repair estimates, supplements, and final invoices </li><li>Coordinate with insurance adjusters and vendors to ensure timely approvals and parts availability </li><li>Monitor cycle time, productivity, quality, and profitability of body shop operations </li><li> Ensure proper use and maintenance of tools, equipment, and paint systems </li><li>Maintain a clean, safe, and compliant work environment </li><li>Handle customer concerns, complaints, and follow-ups to ensure high satisfaction levels </li><li>Control costs, manage inventory, and minimize waste and rework </li><li>Ensure accurate documentation, billing, and record-keeping </li><li>Support training, performance evaluations, and continuous improvement initiatives </li></ul> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>High school diploma or equivalent (technical or vocational training preferred) </li><li>Proficiency in dealership management software and MS Office Suite (Word, Excel, Outlook, PowerPoint).</li><li>5+ years of automotive body shop or collision repair experience. </li><li>Strong knowledge of automotive parts and warehouse workflows</li><li>Experience using DMS systems</li><li>Excellent organizational and problem-solving skills</li><li>Ability to lead, train, and motivate warehouse staff</li><li> Strong customer service and problem-solving abilities </li><li>Ability to work in a fast-paced dealership environment </li><li> Excellent leadership, organizational, and communication skills </li></ul></div>