Collection Specialist Jobs in Kuwait
3 Jobs Found
Zain - Kuwait
Kuwait
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
About the Role <br> <p><span>The</span><span>In-House</span><span>Collection</span><span>Specialist </span><span>is</span><span>responsible</span><span>for</span><span>overseeing</span><span>in-house</span><span>debt</span><span>collection</span><span>activities</span><span>and overseeing in-house collection juniors.</span></p><br><p><strong><span>Responsibilities:</span></strong></p><br><ul><li><p><span>Oversee</span><span>daily</span><span>soft</span><span>collection</span><span>calls</span><span>and</span><span>collection</span><span> processes.</span></p><br></li><li><p><span>Oversee</span><span>contacting</span><span>of</span><span>autopay</span><span>customers</span><span>to</span><span>update</span><span>their</span><span> profiles.</span></p><br></li><li><p><span>Oversee</span><span>the</span><span>processing</span><span>of</span><span>autopay</span><span>tickets</span><span>including</span><span>adding,</span><span>removing,</span><span>updating</span><span>requests</span><span>as</span><span>well</span><span>as overseeing complaints and directly intervening on escalated complaints.</span></p><br></li><li><p><span>Guide</span><span>and</span><span>train</span><span>the</span><span>in-house</span><span>collection</span><span>juniors</span><span>in</span><span>all</span><span>matters</span><span>related</span><span>to</span><span>collection</span><span>activities</span><span>ensuring</span><span>that</span><span>these are dealt with in a professional and efficient manner.</span></p><br></li><li><p><span>Coordinate</span><span>with</span><span>collection</span><span>agencies and</span><span>legal</span><span>firms</span><span>regarding</span><span>specific</span><span>escalated</span><span>cases</span><span>where</span><span>necessary.</span></p><br></li><li><p><span>Coordinate</span><span>with</span><span>concerned</span><span>internal</span><span>departments</span><span>regarding</span><span>collection</span><span>activities.</span></p><br></li><li><p><span>Establish relevant KPIs related to collection activities and review performance reports, tracking debt collection,</span><span>understanding</span><span>key</span><span>pain</span><span>points</span><span>and</span><span>recommending</span><span>actionable</span><span>solutions</span><span>to</span><span>the</span><span>Collections</span><span>Manager</span></p><br></li><li><p><span>Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management</span><span>System</span><span>(ISMS)</span><span>policies</span><span>and</span><span>report</span><span>any</span><span>information/physical</span><span>security</span><span>breaches</span><span>or</span><span>incidents</span><span>to the supervisor/manager immediately.</span></p><br></li><li><p><span>Be</span><span>aware</span><span>of,</span><span>and</span><span>adhere</span><span>to,</span><span>all</span><span>environmental requirements</span><span>as</span><span>set</span><span>by</span><span>the</span><span>statutory</span><span>bodies</span><span>in</span><span>Kuwait,</span><span>or</span><span>by the published policies of Zain Group/Kuwait.</span></p><br></li><li><p><span>Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system</span><span>deficiencies),</span><span>take</span><span>advantage</span><span>of</span><span>OH&S</span><span>opportunities</span><span>and</span><span>addresses</span><span>OH&S</span><span>management</span><span>system nonconformities associated with its activities.</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><strong><span>Skills:</span></strong></p><br><ul><li><p><span>Ability</span><span>to</span><span>lead,</span><span>inspire</span><span>and</span><span>motivate</span><span>stakeholders</span><span>towards</span><span>a</span><span>common</span><span>goal</span></p><br></li><li><p><span>Ability</span><span>to</span><span>communicate,</span><span>present</span><span>and</span><span>influence</span><span>all</span><span>levels</span><span>of</span><span>the</span><span>organization</span></p><br></li><li><p><span>Strong</span><span>expertise</span><span>in</span><span>debt</span><span>collection</span><span>and</span><span>debt</span><span>collection</span><span>processes</span></p><br></li><li><p><span>Understanding</span><span>of</span><span>financial</span><span>accounting</span><span>and</span><span>reporting</span></p><br></li><li><p><span>Ability</span><span>to</span><span>run</span><span>deep</span><span>dive</span><span>financial</span><span> analyses</span></p><br></li><li><p><span>Experience</span><span>with</span><span>analytics,</span><span>financial</span><span>dashboards</span><span>and</span><span>problem</span><span>structuring</span></p><br></li><li><p><span>Advanced</span><span>MS</span><span>Office</span><span>skills</span><span>(Excel,</span><span>Word,</span><span>PowerPoint,</span><span>etc.)</span></p><br></li><li><p><span>Clear</span><span>ability</span><span>to</span><span>understand</span><span>the</span><span>dynamics</span><span>of</span><span>financial</span><span>data</span><span>to</span><span>extract</span><span>relevant</span><span>information</span></p><br></li><li><p><span>Experience</span><span>working</span><span>independently</span><span>across</span><span>a</span><span>cross-functional</span><span>team</span></p><br></li><li><p><span>Strong</span><span>problem-solving</span><span>skills</span><span>and</span><span>ability</span><span>to</span><span>identify</span><span>and</span><span>frame</span><span>key</span><span>issues</span></p><br></li><li><p><span>Excellent</span><span>written</span><span>and</span><span>verbal</span><span>communication</span><span>skills</span></p><br></li><li><p><span>Ability</span><span>to</span><span></span></p></li></ul> </div>
Kuwait
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Job Summary</b></p><p>Ensures effective collection follow-up on Normal portfolio and timely collection of receivables.</p><p><br></p><p><b>Job Responsibilities</b></p><p>1. Make daily telephone calls to overdue customers</p><p>2. Request Team Leader to SMS as may be required time to time</p><p>3. Highlight issues to Team Leader to resolve issues</p><p>4. Make field visit to deliver warning letter to customer home or work place</p><p>5. Send Faxes to customer work place</p><p>6. Make follow-up notes on customer payment</p><p>7. Response to customer query</p><p>8. Get new customer contact data through various search and give it to Team Leader for update in system</p><p>9. Maintain confidentiality of customer database</p><p>10. Daily communication with our customers in all categories.</p><p>11. Identify skipper cases and share the details to Team Leader</p><p>12. Make a daily update to see which customers have been paid</p><p>13. Broadcast the positive spirit among team members</p><p>14. Work and prepare all the collection and follow-up customers</p><p><br></p><p><b>Candidate Requirements</b></p><ul><li>Diploma or equivalent</li><li>2-3 years' experience in Installment/retail Collection Calls, follow up, prior experience in lawyer office is an advantage</li><li>Good team player</li><li>Familiar with kuwait places to help in warning letter</li><li>Skills of research and investigate and should be easy to find any person live in Kuwait.</li><li>Able to work under pressure.</li><li>Good negotiation or communication skills with different Customers</li></ul> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Arabic & English Communication Skills</li><li>Basic Computer Skills</li></ul></div>
Kuwait - Capital Governorate (Kuwait)
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>About the Role The In-House Collection Specialist is responsible for overseeing in-house debt collection activities and overseeing in-house collection juniors.</p><p>Responsibilities: Oversee daily soft collection calls and collection processes. Oversee contacting of autopay customers to update their profiles. Oversee the processing of autopay tickets including adding, removing, updating requests as well as overseeing complaints and directly intervening on escalated complaints. Guide and train the in-house collection juniors in all matters related to collection activities ensuring that these are dealt with in a professional and efficient manner. Coordinate with collection agencies and legal firms regarding specific escalated cases where necessary. Coordinate with concerned internal departments regarding collection activities. Establish relevant KPIs related to collection activities and review performance reports, tracking debt collection, understanding key pain points and recommending actionable solutions to the Collections Manager Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately. Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait. Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Ability to lead, inspire and motivate stakeholders towards a common goal</li><li>Ability to communicate, present and influence all levels of the organization</li><li>Strong expertise in debt collection and debt collection processes</li><li>Understanding of financial accounting and reporting</li><li>Ability to run deep dive financial analyses</li><li>Experience with analytics, financial dashboards and problem structuring</li><li>Advanced MS Office skills (Excel, Word, PowerPoint, etc.)</li><li>Clear ability to understand the dynamics of financial data to extract relevant information</li><li>Experience working independently across a cross-functional team</li><li>Strong problem-solving skills and ability to identify and frame key issues</li><li>Excellent written and verbal communication skills</li><li>Ability to analyze a situation and produce creative, original and useful solutions</li><li>Experience designing KPIs, reports, dashboards</li><li>Strong understanding of telecommunications products, trends and technology markets</li><li>Education Level & Major: Bachelor's Degree required, master's in Finance, Accounting, Business, BI / Data Analyst or a related field</li><li>Years of Experience: +2</li></ul><p></p></section>