Job Description

Roles & Responsibilities

Key Responsibilities

Assist in managing overall restaurant operations and daily activities

Supervise front-of-house staff and ensure smooth service operations

Ensure high standards of customer service and guest satisfaction

Handle customer complaints and resolve issues professionally

Support staff scheduling, training, and performance monitoring

Coordinate with kitchen and bar teams for efficient operations

Monitor food quality, presentation, and service standards

Assist in inventory control, stock management, and cost control

Ensure compliance with hygiene, safety, and company SOPs

Support in preparing operational and sales reports

Maintain restaurant cleanliness, ambiance, and service quality

Assist in achieving sales targets and operational goals

Desired Candidate Profile

Diploma/Degree in Hotel Management or Hospitality preferred

Minimum 4 6 years of experience in restaurant operations

At least 1 2 years of experience in a supervisory or assistant management role

Strong leadership and team management skills

Good communication and customer service abilities

Experience in fine dining or high-volume restaurant operations preferred

Knowledge of POS systems and restaurant reporting

Ability to work under pressure and manage busy operations

Gulf experience preferred