Tourism manager Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.</p><p>CORE WORK ACTIVITIES</p><p>Managing Day-to-Day Room Service Operations</p><p>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Ensures property policies are administered fairly and consistently. Communicates areas in need of attention to staff and follows up to ensure follow through. Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</p><p>Leading Room Service Team</p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Celebrates successes and publicly recognizes the contributions of team members. Communicates performance expectations in accordance with job descriptions for each position. Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Observes service behaviors of employees and provides feedback to individuals. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Supervises service behaviors of employees and provides feedback to individuals.</p><p>Room Service Financial and Budgeting Goals</p><p>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction. Sets a positive example for guest relations. Handles guest problems and complaints. Participates in the employee performance appraisal process, providing feedback as needed.</p><p>Conducting Human Resource Activities</p><p>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job. Trains staff and monitors adherence to all cash handling and credit policies and procedures.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Recognizes good quality products and presentations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.<br><br><p><b>What You Will Do:</b> </p><br><br><ul><li><p>Grow the restaurant business, by working with OpenTable to optimize seating capacity and increase the business volume&nbsp;</p><br><br></li></ul><ul><li><p>Drive the average check and food to beverage ratio to maximize average spend per guest&nbsp;</p><br><br></li></ul><ul><li><p>Be a local ambassador, be highly connected with local concierges, real estate, transportation companies etc.&nbsp;</p><br><br></li></ul><ul><li><p>Work with PR and Marketing to promote the restaurant to influencers, local concierge, business professionals and hotel guests. This also includes liaising with the Catering team to promote and execute restaurant buyouts and private dining events. </p><br><br></li></ul><ul><li><p>Entertain influencers, journalists, and business promoters&nbsp;</p><br><br></li></ul><ul><li><p>Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction not only while guests are dining, but with on-line reviews as well.&nbsp;</p><br><br></li></ul><ul><li><p>The ideal candidate will be a strong communicator and will be able to handle and diffuse employee issues with ease. </p><br><br></li></ul><ul><li><p>Accountable for Financial Performance, Restaurant P&amp;L, Guest satisfaction, maintaining server and culture standards and driving best practices.&nbsp;</p><br><br></li></ul><ul><li><p>Responsible for the development and success of the Restaurant team,&nbsp;</p><br><br></li></ul><ul><li><p>Responsible for building the relationship with Front and Back of House teams and ensuring a strong partnership and active and timely communication with Restaurant Chef.&nbsp;</p><br><br></li></ul><ul><li><p>Be present at all times of high occupancy to ensure that professional, courteous and efficient guest service is offered, following the standards and sequence of service. </p><br><br></li></ul><ul><li><p>Establish and maintain adequate equipment and product par stock. </p><br><br></li></ul><ul><li><p>Ability to stay current with F&amp;B offerings in the area and international trends in order to drive activations and pop-ups that are relevant to the market. </p><br><br></li></ul><br><p><b>What You Bring:</b> </p><br><br><ul><li><p>Two + years' experience years of previous managerial experience in fast paced Food and Beverage setting required, preferably in a luxury resort environment. Previous experience with MICROS or other POS systems preferred. </p><br><br></li></ul><ul><li><p>Must have working knowledge of division operations, service, cost control, labor control and accounting. </p><br><br></li></ul><ul><li><p>Requires the ability to operate computer equipment and knowledge of Open Table and Microsoft applications. </p><br><br></li></ul><ul><li><p>Elevated Leadership skills and cross-cultural sensitivity, and customer service orientation </p><br><br></li></ul><ul><li><p>Guest centricity and understanding the importance of guest’s preferences. </p><br><br></li></ul><br><br><p><b>What We Offer</b></p><br><br><ul><li><p>Full board single living accommodation in a high quality, well-resourced accommodation with Wi-Fi internet.</p><br><br></li><li><p>Complimentary nights at FS Hotels worldwide.</p><br><br></li><li><p>Regular social and sporting events</p><br><br></li><li><p>Paid home leave tickets</p><br><br></li><li><p>Free transportation to and from work with Wi-Fi internet.</p><br><br></li><li><p>Private medical insurance</p><br><br></li></ul><br><p><b>Work Authorization</b></p><br><br><p>Hotel will apply for the work authorization for the successful candidate</p><br><br><p><br>We look forward to receiving your application!</p><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a dynamic and strategic Director of Property Management to lead our team in Al Kuwait, Kuwait. This pivotal role is designed for an experienced professional who is passionate about real estate and possesses a keen vision for property management. As a leader in our organization, you will have the opportunity to shape the strategic direction of our property portfolio with a focus on operational excellence and fostering a culture of innovation &amp; continuous improvement within the team.</p><p>In this leadership position, you will be responsible for overseeing all aspects of property management, including budgeting, tenant relations, and staff development. You will have the chance to implement cutting-edge technologies and practices that enhance operational efficiency and tenant experiences. This is a unique opportunity to influence the growth trajectory of our organization while working alongside a talented team committed to excellence in the real estate sector. As a Director, you will also play a crucial role in mentoring and developing your team, ensuring they have the skills and knowledge needed to excel in their roles. If you are a visionary leader with a passion for real estate and a commitment to excellence, we invite you to join our team and make a lasting impact on our properties and the communities we serve.</p><p><b>Responsibilities:</b></p><ol><li>To lead and oversee company's property management &amp; leasing operations across all residential, commercial, and warehouse assets in Kuwait and regional subsidiaries. Responsible for business development, strategy formulation, financial planning, tenant retention, and ensuring operational excellence through cross-functional leadership.</li><li>Develop and implement strategic property management plans that align with the organization's goals, ensuring optimal performance and profitability across all properties.</li><li>Oversee and manage the day-to-day operations of the property management team, ensuring high levels of tenant satisfaction and operational efficiency.</li><li>Prepare and manage annual budgets for each property, analyzing financial performance and implementing cost-control measures to enhance profitability.</li><li>Establish and maintain strong relationships with tenants, addressing their needs and concerns promptly to enhance tenant retention rates.</li><li>Implement innovative technologies and systems to streamline property management processes and improve tenant experiences.</li><li>Conduct regular property inspections and assessments to ensure compliance with safety and quality standards, addressing any issues proactively.</li><li>Collaborate with the leasing team to develop competitive leasing strategies, optimizing occupancy rates and minimizing vacancy periods across all properties.</li><li>Supervise major maintenance and refurbishment programs. Ensure adherence to licensing, safety, and environmental regulations. Oversee energy consumption controls and contractor performance across FM services.</li><li>&nbsp;Build and maintain relationships with vendors and contractors to ensure quality services are provided, negotiating contracts to achieve the best value for the company.</li><li> Collaborate with cross-functional teams, including marketing, IT and finance, to develop strategies that drive occupancy rates and enhance property value.</li><li> Oversee financial management of properties, including budgeting, forecasting, and reporting, ensuring profitability and effective cost control measures are in place</li><li> Direct marketing initiatives including digital content, social media campaigns, and listings. Conduct market intelligence on competitors, attend broker meetings, and oversee tenant acquisition activities. Manage inbound leasing inquiries and ensure professional engagement with prospects.</li><li> Utilize technology solutions to streamline operations and improve reporting accuracy, ensuring data-driven decisions are made for property management.</li><li> Lead preparation of periodic business performance reports. Analyze leasing and occupancy trends, tenant profiles, and operational KPIs. Ensure compliance with internal policies, financial controls, and regulatory requirements.</li><li> Prepare and present comprehensive reports to top/senior management on property performance, highlighting key achievements and areas for improvement.</li><li> Lead the recruitment, training, and development of property management staff, fostering a culture of teamwork and continuous improvement.</li><li> Stay updated on industry trends and regulations, ensuring that the company remains compliant and competitive in the real estate market.</li></ol><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong leadership skills to effectively manage and motivate a diverse team towards achieving common goals.</li><li>Expertise in financial management, including budgeting and forecasting, to ensure profitable property operations.</li><li>Excellent communication skills for building relationships with tenants, vendors, and internal stakeholders.</li><li>Proficient in utilizing property management software and technology to enhance operational efficiency.</li><li>Strategic thinking abilities to develop and implement effective property management plans.</li><li>Strong analytical skills to assess property performance and market trends for informed decision-making.</li><li>Influencing skills to negotiate contracts and manage vendor relationships to optimize service delivery.</li><li>15+ years in real estate leasing or asset/property management with min. 5+ years in leadership roles with P&amp;L responsibility</li><li>Bachelor’s Degree in Business Administration, MBA or Real Estate Management diploma.</li><li>CFM, PMP certification is preferred</li><li>Arabic &amp; English language proficiency.</li></ul></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manages the functionality and efficiency of a group of computers running on one or more operating systems</p><p>Assists with routine technical support in the management of networks, software, hardware, configurations, and architectures</p><p>Helps troubleshoot system hardware and software issues</p><p>Helps to ensure that performance and security of computers meet the needs of network users</p><p>Maintains an organization's computer systems' workflows and is responsible for the upkeep, configuration, and reliable operation of computer systems, including fixing network issues along with updating equipment and software</p><p>Assists with basic hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>AA/AS, Azure Administrator, Security Cert Required</li><li>3+ years of related experience</li><li>Intermediate level of experience in analyzing and troubleshooting military networks</li><li>SECRET</li><li>Assists with monitoring and tuning of systems to achieve optimum performance levels</li><li>Assist end users on the proper use of hardware and software</li><li>US Citizenship Required - secret</li><li>Must meet the certification requirement of DoW 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate: Security+ Microsoft Certified Solutions Associate (MCSA) Server or equivalent Cisco Certified Network Associate (CCNA)</li><li>Must have intermediate level of experience in design, maintenance, and operation of small to medium networks. This experience must include administrating corporate or business user accounts managing mail servers, printer servers, WWW servers. Experience in systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment.</li><li>Experience in analyzing and troubleshooting military networks to include: Microsoft Enterprise Server 2008/2012 or later version Microsoft Windows Operating Systems Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote) Microsoft Active Directory 2008/2012 or later version Network Server Backup DHCP, DNS, WINS, and Domain Controllers Site specific equipment listed in the task order</li></ul><p></p></section>

<p><h4>Principal accountabilities</h4> <p>Typical duties include the following, although specific duties vary by assignment or contract.</p> <ul> <li>Supervises the total construction effort to ensure the project is constructed in accordance with the design, budget and schedule.</li> <li>Ensures construction adheres to construction specifications.</li> <li>Reads, interprets, and deciphers all construction documents (schedules, specifications, blueprints, schematics, diagrams, etc.). Provides technical assistance and interpretation of drawings, recommending construction methods and equipment as required.</li> <li>Logs, references, distributes, and files all related correspondence, drawings, and documents.</li> <li>Plans, coordinates, and supervises on-site functions (scheduling, material control, and day-to-day direction of on-site administrative staff, when assigned).</li> <li>Ensures all project staff and subcontractors employed to execute engineering-construction tasks conform to applicable work rules and standard operating procedures for security, safety, environmental controls, hazardous materials and underground utilities.</li> <li>Visits construction sites and submits required construction reports to monitor progress against schedule and timelines.</li> <li>Cooperates with visiting government and department of defense personnel conducting official inspection visits and surveys and participates in their briefing or orientation.</li> <li>Provides leadership, mentoring, and professional development to assigned staff.</li> <li>Manages the work of teams to procure and construct work.</li> <li>Leads, manages and mentors the assigned technical and professional staff responsible for the facilities construction from contract development through construction completion.</li> <li>Attends meetings as required including design and construction reviews and construction kickoff meetings.</li> <li>Performs other qualified duties as assigned.</li> </ul> <h4>Knowledge & skills</h4> <ul> <li>Knowledge of cost controls, contractual and project management of international construction projects.</li> <li>Shall also be versed in the International Building Code, NFPA fire codes and the NEC in addition to general construction practices.</li> <li>Knowledge of construction materials, processes, techniques, and methods.</li> <li>Thorough knowledge of the Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulations (DFAR) and related federal and state legislation and regulations.</li> <li>Knowledge of Service Contract Act and Truth in Negotiations Act.</li> <li>Knowledge of international business management and International Traffic in Arms Regulations (ITAR) if required for contract.</li> <li>Knowledge and understanding of the Foreign Corrupt Practices Act (FCPA).</li> <li>Knowledge of accounting practices including disclosed accounting practices.</li> <li>Effective leadership and interpersonal skills.</li> <li>Requires a thorough knowledge of practices, standards, and regulations as they apply to the design and construction of the regional camps, forward operating bases, and major civil projects.</li> <li>Excellent communication and organizational skills are essential.</li> <li>Able to use project and construction management planning and reporting tools such as Microsoft Project and Primavera.</li> </ul> <h4>Experience & education</h4> <ul> <li>High school diploma or equivalent.</li> <li>Bachelor’s degree in engineering, construction technology, or construction management (preferred).</li> <li>Must be able to obtain and maintain a secret clearance; note US citizenship is required to obtain a secret clearance.</li> <li>Minimum seven years of construction field experience in all phases of civil and building construction or a two-year associate degree in construction management or related field and five years of field experience.</li> <li>Experience with mechanical projects (HVAC, plumbing) and electrical projects.</li> <li>Experience in civil and structural projects and hold an American Concrete Institute (ACI) concrete testing certification.</li> <li>Construction inspector shall also be versed in the International Building Code (IBC), NFPA fire codes, British Standard (BS) electrical code, and the National Electric Code (NEC) in addition to general construction practices.</li> <li>Must be able to read, interpret, and decipher all construction documents (schedules, specifications, blueprints, schematics, diagrams, and related documents); analyze procedures to identify deficiencies, review time and cost estimates, monitor project phasing and ensure adherence to approved safety standards, observe and inspect ongoing construction work, oversee construction record keeping activities, recommend payments to contractors, recommend change orders, review proposed change orders submitted by construction contractors, prepare and submit reports, and keep a daily log of all activities, weather conditions and work quantities.</li> <li>An Engineer in Training (EIT) or professional certification/project management certification is desired.</li> <li>Additional knowledge and skills may be required by contract or assignment.</li> </ul> <h4>Physical requirements/working environment</h4> <ul> <li>Works in a normal office environment with controlled temperature and lighting conditions.</li> <li>May be required to respond to a wide variety of operational circumstances, including extreme weather conditions and rudimentary infrastructure.</li> </ul> <h4>Other responsibilities</h4> <p><strong>Safety</strong> - The company enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</p> <p><strong>Quality</strong> - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the quality policy and carry out job activities in compliance with applicable quality system documents and customer contracts. Each employee must read and understand his or her quality management and customer satisfaction responsibilities.</p> <p><strong>Procedure compliance</strong> - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to the job.</p></p><p></p>

<p><h4>Principal accountabilities</h4> <p>Typical duties include the following, although specific duties vary by assignment or contract.</p> <ul> <li>Supervises the total construction effort to ensure the project is constructed in accordance with the design, budget and schedule.</li> <li>Ensures construction adheres to construction specifications.</li> <li>Reads, interprets, and deciphers all construction documents (schedules, specifications, blueprints, schematics, diagrams, etc.). Provides technical assistance and interpretation of drawings, recommending construction methods and equipment as required.</li> <li>Logs, references, distributes, and files all related correspondence, drawings, and documents.</li> <li>Plans, coordinates, and supervises on-site functions (scheduling, material control, and day-to-day direction of on-site administrative staff, when assigned).</li> <li>Ensures all project staff and subcontractors employed to execute engineering-construction tasks conform to applicable work rules and SOPs for security, safety, environmental controls, hazardous materials and underground utilities.</li> <li>Visits construction sites and submits required construction reports to monitor progress against schedule/timelines.</li> <li>Cooperates with visiting government and DI personnel conducting official inspection visits and surveys and participates in their briefing or orientation.</li> <li>Provides leadership, mentoring, and professional development to assigned staff.</li> <li>Manages the work of teams to procure and construct work.</li> <li>Leads, manages and mentors the assigned technical and professional staff responsible for the facilities construction from contract development through construction completion.</li> <li>Attends meetings as required including design and construction reviews and construction kickoff meetings.</li> <li>Performs other qualified duties as assigned.</li> </ul> <h4>Knowledge & skills</h4> <ul> <li>Knowledge of cost controls, contractual and project management of international construction projects.</li> <li>Shall also be versed in the International Building Code, NFPA Fire Codes and the NEC in addition to general construction practices.</li> <li>Knowledge of construction materials, processes, techniques, and methods.</li> <li>Thorough knowledge of the Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulations (DFAR) and related federal and state legislation and regulations.</li> <li>Knowledge of Service Contract Act and Truth in Negotiations Act.</li> <li>Knowledge of international business management and International Traffic in Arms Regulations (ITAR) if required for contract.</li> <li>Knowledge and understanding of the Foreign Corrupt Practices Act (FCPA).</li> <li>Knowledge of accounting practices including DynCorp’s disclosed accounting practices.</li> <li>Effective leadership and interpersonal skills.</li> <li>Requires a thorough knowledge of practices, standards, and regulations as they apply to the design and construction of the regional camps forward operating bases, and major civil projects.</li> <li>Excellent communication and organizational skills are essential.</li> <li>Able to use project and construction management planning and reporting tools such as Microsoft Project and Primavera.</li> </ul> <h4>Experience & education</h4> <ul> <li>High school diploma or equivalent.</li> <li>Bachelor’s degree in engineering, construction technology, or construction management (preferred).</li> <li>Must be able to obtain and maintain a Secret Clearance; note US citizenship is required to obtain a Secret Clearance.</li> <li>Minimum seven (7) years of construction field experience in all phases of civil and building construction or a two (2) year associate degree in construction management or related field and five (5) years of field experience.</li> <li>Experience with mechanical projects (HVAC, plumbing) and electrical projects.</li> <li>Experience in civil/structural projects and hold an American Concrete Institute (ACI) concrete testing certification.</li> <li>Construction inspector shall also be versed in the International Building Code (IBC), NFPA Fire Codes, British Standard (BS) Electrical Code, and the National Electric Code (NEC) in addition to general construction practices.</li> <li>Must be able to read, interpret, and decipher all construction documents (schedules, specifications, blueprints, schematics, diagrams, and related documents); analyze procedures to identify deficiencies, review time/cost estimates, monitor project phasing and ensure adherence to approved safety standards, observe and inspect ongoing construction work, oversee construction record keeping activities, recommend payments to contractors, recommend change orders, review proposed change orders submitted by construction contractors, prepare and submit reports, and keep a daily log of all activities, weather conditions and work quantities.</li> <li>An EIT or professional certification/project management certification is desired.</li> <li>Additional knowledge/skills may be required by contract or assignment.</li> </ul> <h4>Physical requirements/working environment</h4> <ul> <li>Works in a normal office environment with controlled temperature and lighting conditions.</li> <li>May be required to respond to a wide variety of operational circumstances, including extreme weather conditions and rudimentary infrastructure.</li> </ul> <h4>Other responsibilities</h4> <p><strong>Safety</strong> - Enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</p> <p><strong>Quality</strong> - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the quality policy and carry out job activities in compliance with applicable quality system documents and customer contracts. Each employee must read and understand his/her quality management and customer satisfaction responsibilities.</p> <p><strong>Procedure compliance</strong> - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Room Service Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Ensures property policies are administered fairly and consistently.<br>• Communicates areas in need of attention to staff and follows up to ensure follow through.<br>• Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Room Service Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Supervises service behaviors of employees and provides feedback to individuals.<br>Room Service Financial and Budgeting Goals<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Interacts with guests to obtain feedback on product quality and service levels<br>• Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Sets a positive example for guest relations.<br>• Handles guest problems and complaints.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<br>• Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.<br>• Trains staff and monitors adherence to all cash handling and credit policies and procedures.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Recognizes good quality products and presentations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>People</strong>&nbsp;</span></span></p><br><span><span>•</span></span><span><span>Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers </span></span><br><span><span>•</span></span><span><span>Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance </span></span><br><span><span>•</span></span><span><span>Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently </span></span><br><span><span>•</span></span><span><span>Recommend or initiate any HR elated actions where needed </span></span><br><span><span>•</span></span><span><span>Drive a great working environment for teams to thrive – connect departments to create sense of one team </span></span><br><span><span>•</span></span><br><p><span><span><strong>Financial</strong>&nbsp;</span></span></p><br><span><span>•</span></span><span><span>Hit all personal/team sales goals and maximize profitability </span></span><br><span><span>•</span></span><span><span>Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans&nbsp;</span></span><br><span><span>•</span></span><span><span>Help prepare the departmental budget and financial plans including the hotel marketing plan </span></span><br><span><span>•</span></span><span><span>Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales </span></span><br><span><span>•</span></span><span><span>Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan </span></span><br><p><span><span><strong>Guest Experience&nbsp;</strong>&nbsp;</span></span></p><br><span><span>•</span></span><span><span>Help guests - you’ll be happy to help if someone needs assistance with a request or complaint </span></span><br><span><span>•</span></span><span><span>Provide guests with information (example: loyalty programmed, area attractions, restaurants, facility information) to enhance guest experience </span></span><br><span><span>•</span></span><span><span>Develop and maintain relationships with key clients and outside contacts&nbsp;in order to&nbsp;produce group and/or convention business, to include room sales, food &amp; beverage sales, and catering/banquet services </span></span><br><span><span>•</span></span><span><span>Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients </span></span><br><p><span><span><strong>Responsible Business</strong>&nbsp;</span></span></p><br><span><span>•</span></span><span><span>Raise the awareness and reputation of your hotel and the brand locally </span></span><br><span><span>•</span></span><span><span>Identify improvements to marketing activities and overall hotel sales performance and work with other departments </span></span><br><span><span>•</span></span><span><span>Ad-hoc duties – unexpected moments when we&nbsp;have to&nbsp;pull together to get a task done </span></span><br><p><span><span><strong>Accountability&nbsp;</strong>&nbsp;</span></span></p><br><p><span><span>This is the top sales and marketing job in a full or&nbsp;limited service&nbsp;hotel and may include meeting space and/or catering facilities. May manage professional level and administrative sales team members. </span></span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Position: </span><span>Director, Centre for Teaching &amp; Learning (CTL)</span><br></p><br> <p><span>Classification:</span> Director Level<br><span>Reports To:</span> Vice President for Academic Affairs <br><span>About The American International University</span></p><br> <p>American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs in Engineering, Architecture and Design, Business Administration, Arts and Sciences, and Education, delivered in English on the American model of higher education. AIU serves a community of over 3,000 students and is executing the RISE Strategy 2026–2030 a five-year institutional transformation anchored in research development, WSCUC international accreditation, student success, and community engagement.</p><br> <p>Teaching and learning excellence is one of the University's principal strategic foundations and an essential enabler of every pillar of the RISE Strategy. Without it, research does not flourish, accreditation evidence is weak, students do not succeed, and employability outcomes disappoint. The Director of the Centre for Teaching &amp; Learning is the person who builds, sustains, and continuously improves that foundation making this one of the most consequential academic leadership appointments AIU will make.</p><br> <p>For more information, visit: www.aiu.edu.kw<br></p><br> <p><span>Department Profile</span></p><br> <p>The Centre for Teaching &amp; Learning (CTL) is AIU's institutional hub for teaching excellence, faculty development, and learning innovation. It operates under the Office of the VPAA and serves all five schools and the Foundation Programme working with over 120 full-time faculty and a growing adjunct complement. The CTL is newly established as one of AIU's strategic academic support centres under the Office of the Vice President for Academic Affairs. The Director serves as its founding leader, responsible for building the Centre's programmes, culture, partnerships, and institutional reputation from the ground up.</p><br> <p><span>The CTL carries three interconnected institutional mandates at AIU:</span></p><br> <ol> <li>Faculty Excellence &amp; Development: Building a culture of teaching excellence across AIU through structured professional development, peer observation, new faculty induction, individual coaching, and the scholarship of teaching and learning.</li> <li>Learning Innovation &amp; Digital Education: Advancing instructional design, educational technology integration, and evidence-based pedagogy ensuring that every AIU course, regardless of modality, reflects current best practice and produces documented student learning outcomes.</li> <li>Assessment, Accreditation &amp; Institutional&nbsp; Evidence: Generating, curating, and maintaining the teaching and learning evidence that WSCUC accreditation requires the CTL Knowledge Repository, SLO assessment data, faculty development participation records, and the annual Teaching &amp; Learning Impact Report.</li> </ol> <p><span>Scope of Work</span><br></p><br> <p>The Director of the Centre for Teaching &amp; Learning provides strategic and operational leadership across five interconnected domains all of which must function simultaneously and reinforce each other. The Director is simultaneously a faculty developer, an instructional designer, an assessment specialist, a grant administrator, and an institutional evidence builder. The Director also serves as an institutional change leader, fostering a culture of continuous improvement, innovation, collaboration, and evidence-informed educational practice across all academic units. This is not a role for a specialist who does one of these well; it is a role for a leader who does all of them, and who can build a centre that extends their capacity through institutional culture and peer networks.</p><br> <p><span>Key Responsibilities</span></p><br> <p><span>1. Faculty Professional Development</span></p><br> <ul> <li>Design, deliver, and continuously evaluate a structured, evidence-based faculty development programme across AIU covering evidence-based pedagogy, inclusive teaching, active learning, hybrid and online instruction, AI in teaching, student assessment design, and academic writing for publication</li> <li>Lead the New Faculty Induction Programme each September a structured, multi-day orientation covering AIU's mission and RISE Strategy, the SLO assessment cycle, course file requirements, LMS and technology tools, academic freedom, shared governance, and the CTL's services</li> <li>Establish and facilitate Faculty Learning Communities peer groups organised around shared teaching interests, disciplinary challenges, or pedagogical themes as the primary vehicle for sustained, collegial professional development</li> <li>Coordinate and manage the peer observation of teaching cycle providing the framework, training observers, facilitating feedback conversations, and maintaining confidential records that support faculty development without functioning as a surveillance mechanism</li> <li>Provide individual faculty consultations on course design, assessment strategy, student engagement, and teaching effectiveness functioning as a trusted advisor, not an evaluator</li> <li>Develop and maintain the CTL professional development calendar, ensuring that sessions are scheduled at times accessible to all faculty including those with heavy teaching loads, offered in formats appropriate to different needs, and evaluated for effectiveness after each cycle</li> <li>Coordinate academic leadership development workshops for Programme Coordinators, Department Chairs, Associate Deans and Deans in collaboration with the Office of Faculty Affairs.</li> <li>Develop an institutional teaching certification pathway aligned with the UK Professional Standards Framework (Advance HE) or equivalent international framework.</li> </ul> <p>&nbsp;<span>2. </span><span>Instructional Design &amp; Educational Technology</span></p><br> <ul> <li>Lead instructional design support for AIU's academic programmes assisting Deans, Department Chairs, and individual faculty in designing courses that align learning outcomes with instructional activities and assessment methods, regardless of delivery modality</li> <li>Advance AIU's capacity in online and hybrid course design building internal expertise, establishing course quality standards, and ensuring that digital learning experiences are as rigorous and engaging as in-person instruction</li> <li>Coordinate with the CTO and Digital Transformation Office on educational technology adoption evaluating new tools for pedagogical value, training faculty in their use, and ensuring that technology serves learning goals rather than displacing them</li> <li>Develop and maintain a practical institutional policy on the use of Generative AI in teaching and learning balancing innovation with academic integrity, and ensuring that faculty understand how to design assessments that remain valid in an AI-enabled environment</li> <li>Build and maintain the CTL Knowledge Repository a curated collection of teaching resources, case studies, grant outputs, peer observation frameworks, and WASC evidence artefacts available to all AIU faculty and retained as institutional evidence</li> <li>Work collaboratively with the Office of Graduate Studies in developing high-quality graduate teaching and supervision practices.</li> <li>Support the design of microcredentials, executive education and lifelong learning initiatives where appropriate.</li> </ul> <p><span>3. Student Learning Outcomes Assessment Training</span></p><br> <ul> <li>Coordinate AIU's institutional SLO assessment Training, working with the Assessment Coordinator and VPAA to ensure that faculty collect, analyse, and document PLO achievement data each semester using consistent, valid assessment methods</li> <li>Train faculty in SLO/PLO design, assessment method selection, rubric development, and close-the-loop documentation transforming assessment from an administrative requirement into a genuine teaching improvement tool</li> <li>Support the Assessment Coordinator in producing the Annual Institutional Effectiveness Report's teaching and learning section the evidence document that WSCUC requires</li> <li>Maintain CTL records of faculty participation in assessment activities, professional development sessions, and peer observation</li> <li>Conduct an annual Teaching &amp; Learning Impact Report, documenting CTL programme participation rates, faculty satisfaction with CTL services, changes in student learning outcomes attributable to CTL interventions, and grant and award outcomes presented to the VPAA and Faculty Council each May</li> <li>Coordinate workshops on authentic assessment in AI-enabled learning environments.</li> <li>Collaborate with Quality Assurance in analysing institutional trends relating to student achievement and learning outcomes.</li> </ul> <p><span>4. RISE Teaching &amp; Learning Grant Programme Administration</span></p><br> <ul> <li>Administer the AIU Teaching &amp; Learning Grant Program including the Teaching Excellence &amp; Innovation Grant, the Undergraduate Research Integration Grant, and the Annual Award for Innovation in Teaching, managing the annual call for applications, review committee formation, awardee notification, fund disbursement, and completion report collection</li> <li>Mentor the grant recipients through the implementation of their projects, providing consultations, connecting them with relevant expertise, and ensuring their work is disseminated to the broader faculty community</li> <li>Organise the annual CTL Teaching &amp; Learning Forum, AIU's flagship event for sharing teaching innovation, recognising grant recipients and award winners, and building the faculty community around shared commitment to excellence</li> <li>Produce and maintain the CTL website and newsletter as a living resource for faculty, communicating available services, upcoming events, grant opportunities, and teaching resources in a format that invites engagement</li> <li>Identify and apply for external funding opportunities, from Kuwait Foundation for the Advancement of Sciences (KFAS), regional higher education networks, and international foundations, to supplement the RISE grant budget and expand the CTL's programme capacity</li> <li>Promote interdisciplinary educational innovation projects involving multiple Schools.</li> <li>Publish annual summaries of funded projects highlighting institutional impact and transferable good practice.</li> </ul> <p><span>5. Strategic Leadership &amp; Institutional Partnership</span></p><br> <ul> <li>Serve as AIU's institutional voice on teaching and learning, advising the VPAA, Deans, and Faculty Council on evidence-based teaching standards, assessment practices, and faculty development priorities</li> <li>Build and maintain partnerships across AIU's institutional functions, with the ALO for accreditation evidence, with the Assessment Coordinator for SLO cycle management, with the CTO for educational technology, with the Registrar for course quality data, and with Student Affairs for student success initiatives</li> <li>Represent AIU in regional and international teaching and learning networks, including the POD Network, HERDSA, and GCC university teaching and learning forums, building relationships and bringing back best practice that benefits AIU faculty</li> <li>Where a joint academic appointment is agreed, teach one course per year in a relevant discipline or in the scholarship of teaching and learning, maintaining personal credibility as a practising educator and eligibility to participate in Faculty Council</li> <li>Contribute to AIU's WSCUC self-study, addressing faculty development, assessment, and teaching quality providing documented evidence of CTL activity and impact</li> </ul> <p><span>Minimum Qualifications: </span></p><br> <p><span>Education</span></p><br> <p>Doctoral degree (PhD or EdD) in Education, Higher Education Pedagogy, Instructional Design, Curriculum and Instruction, Educational Technology, or a closely related discipline required for joint academic appointment eligibility; strongly preferred for the administrative role.</p><br> <p><span>Experience</span></p><br> <ul> <li>Minimum seven (7) years of progressive experience in higher education, with at least three (3) years in a leadership role at a teaching and learning centre, faculty development office, or equivalent institutional function</li> <li>Demonstrated experience leading or managing a Centre for Teaching &amp; Learning, or equivalent institutional function, in a GCC university context</li> <li>Documented experience designing and delivering faculty professional development programmes including workshops, learning communities, peer observation systems, and online development resources for diverse faculty audiences in a multicultural GCC environment</li> <li>Proven experience in instructional design across multiple delivery modalities face-to-face, hybrid, and online with working knowledge of Canvas or equivalent LMS</li> <li>Demonstrated experience with SLO/PLO assessment design, rubric development, and close-the-loop documentation in an accreditation context WASC, AACSB, or comparable quality framework experience is a significant advantage</li> <li>Experience administering faculty development grants or awards managing competitive application processes, review committees, fund disbursement, and outcome reporting</li> <li>Demonstrated experience supporting institutional strategic planning and organisational change within higher education.</li> <li>Experience collaborating with academic quality assurance, accreditation, and institutional effectiveness initiatives.</li> </ul> <p><span>Technical and Pedagogical Knowledge</span></p><br> <ul> <li>Deep, current knowledge of evidence-based pedagogy active learning, inclusive teaching, culturally responsive instruction, universal design for learning, and the scholarship of teaching and learning (SoTL)</li> <li>Proficiency with Canvas (LMS) or equivalent platform both as a course designer and as a platform administrator supporting faculty adoption</li> <li>Working knowledge of educational technology tools relevant to GCC higher education including AI tools for teaching and learning, audience response systems, digital assessment platforms, and collaboration tools</li> <li>Knowledge of WSCUC accreditation standards particularly CFRs 2.3, 2.4, 2.5, 2.8, 2.9, and 3.3 and how CTL evidence maps to self-study requirements</li> <li>Familiarity with the Advance HE Professional Standards Framework (PSF) or equivalent teaching quality framework is an advantage particularly for designing a faculty teaching qualification pathway</li> </ul> <p><span>Skills, Competencies and Personal Attributes</span></p><br> <ul> <li>The credibility to walk into a room of experienced faculty from diverse national and disciplinary backgrounds and be taken seriously not as a trainer, but as a peer colleague who happens to know more about pedagogy than most</li> <li>The cultural intelligence to build trust and engagement in a GCC university where teaching culture, professional norms, and attitudes toward feedback vary significantly</li> <li>Excellent English oral and written communication the ability to write clearly for different audiences, from a workshop handout to a WSCUC self-study section to a newsletter article that faculty actually read</li> <li>Arabic language proficiency is an advantage particularly for engagement with Arabic-speaking Kuwaiti faculty and with external stakeholders including PUC</li> <li>Strong programme management capability the ability to run multiple concurrent programmes (induction, grants, peer observation, forum, website, repository) without dropping any of them</li> <li>Genuine intellectual engagement with teaching the Director of a CTL must be the institution's most enthusiastic advocate for the idea that teaching can always be better, and that better teaching produces better outcomes for students</li> <li>Demonstrated ability to influence institutional culture without direct line authority.</li> <li>Ability to build consensus among academic leaders with differing priorities.</li> </ul> <p><span>Preferred Qualifications</span></p><br> <ul> <li>Prior experience establishing or significantly expanding a CTL at a GCC university candidates who have built something from the ground up are particularly valuable given AIU's founding-director context</li> <li>Fellowship of Advance HE (FHEA) or Senior Fellowship (SFHEA) demonstrating internationally recognised teaching quality credentials that can anchor a faculty teaching qualification pathway at AIU</li> <li>Published research or professional thought leadership on teaching and learning in higher education particularly in GCC or Arab higher education contexts, or in the scholarship of teaching and learning (SoTL)</li> <li>Experience managing AI-related teaching and learning policy including responsible AI use frameworks, assessment design in an AI-enabled environment, and faculty training on generative AI tools</li> <li>Prior experience contributing to a WSCUC, QAA, AACSB, or comparable accreditation self-study in the teaching and learning or faculty development sections providing direct documentation skills that will accelerate AIU's WASC process</li> <li>Familiarity with Kuwait's higher education context PUC requirements, Kuwaiti student characteristics, Kuwait Vision 2035 workforce priorities enabling contextually grounded programme design from day one</li> <li>Experience in curriculum transformation.</li> <li>Experience leading digital transformation.</li> <li>Experience establishing institutional communities of practice.</li> </ul> <p><span>How to Apply</span></p><br> <p>Interested candidates should visit the Job Opportunities section on the AIU website and submit a complete application comprising:</p><br> <ul> <li>A current curriculum vitae</li> <li>A cover letter (maximum 3 pages) addressing three specific questions: (1) Describe a faculty development programme or centre initiative you personally designed and led in a GCC university, what was the starting state, what did you build, and how do you know it worked? (2) How do you build trust and engagement with faculty who are sceptical about CTL services, what is your strategy for turning opt-out faculty into advocates? (3) What is your vision for the AIU Centre for Teaching &amp; Learning's role in the WASC accreditation process?</li> <li>A brief teaching philosophy statement (maximum one page) not abstract, but specific: what do you believe about how university faculty learn to teach better, and how does that belief shape what you would do at AIU?</li> <li>Contact details for three professional referees at least two of whom can speak to your centre leadership or faculty development work, and at least one of whom is a faculty member you have supported</li> </ul> <p>Applications are reviewed on a rolling basis. The selection process includes a structured interview with the VPAA and a teaching and learning strategy presentation to a panel including the VPAA, two Deans, and a Faculty Council representative reflecting the shared governance principles that the CTL Dire</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Discover your future at Citi <p>Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br> Job Overview <p>Citi Services is a world-leading provider of cash management, trade services and custody products to Financial Institutions, Public Sector, Corporate and Commercial clients across more than 100 countries. Our global network is uniquely positioned to serve clients with local and cross-border needs through integrated reporting, digital solutions and deep institutional expertise</p><br><p>This is a rare opportunity to lead Citi's Services business across three high-growth GCC markets — Kuwait, Qatar and Oman. As a senior member of both the MEP Services subcluster leadership team and the Country Management teams for all three markets, you will shape and execute a cross-border strategy that drives market share growth, deepens client relationships, and reinforces Citi's position as the leading global transaction banking provider in the region</p><br><p>As Services Head, you will serve as the senior strategic leader and primary client engagement head for the Services business across Kuwait, Qatar and Oman — with direct influence over revenue outcomes, talent strategy, regulatory relationships, and the digital innovation agenda. This is a platform for leaders who aspire to broader MEA or global leadership roles within Citi</p><br><p><b>Key Responsibilities</b></p><br><p>Responsibilities are organized across six core leadership pillars:</p><br><p><b>1. Strategic Leadership</b></p><br><ul><li>Define and execute short- and long-term Services strategy aligned to MEA cluster and global objectives</li><li>Expand market and client wallet share; broaden the client solutions portfolio across all segments</li><li>Navigate a complex matrix environment, aligning stakeholders across competing priorities</li><li>Drive the digital transformation and innovation agenda in response to GCC market trends and fintech disruption</li><li>Develop strategic responses to macroeconomic shifts, crisis scenarios and evolving risk profiles</li><li>Ensure the overall business strategy is clearly articulated to all key stakeholders including CCOs, Banking, Services teams, Operations, Technology and second- and third-line partners</li></ul><p><b>2. Business &amp; Revenue Growth</b></p><br><ul><li>Deliver on Revenue, EBIT, Expenses and all agreed financial KPIs across Kuwait, Qatar and Oman</li><li>Lead client acquisition, retention and wallet-share expansion strategy across all Services business lines</li><li>Oversee the end-to-end Services business, including sales, product, operations and technology teams</li><li>Work closely with the Services Operations Head to advance the business agenda</li><li>Identify, develop and prioritize technology business cases, obtaining cluster and global buy-in</li><li>Compete effectively against traditional global and local banks and non-bank transactional service providers through superior client propositions and innovative solutions</li></ul><p><b>3. Client Engagement</b></p><br><ul><li>Serve as the primary client engagement head for all Services business across the three markets</li><li>Generate active, senior-level client interactions and build strategic, long-term client relationships</li><li>Deploy optimal service solutions tailored to client needs across all segments and business lines</li><li>Provide leadership to the Services team in advancing advice, insights and solutions to the client base</li><li>Drive execution of client experience initiatives aligned to Citi's "Be the Best for our Clients" vision</li><li>Partner with Banking and Markets colleagues to deliver a balanced, country-wide client strategy</li></ul><p><b>4. Risk &amp; Governance</b></p><br><ul><li>Maintain full responsibility for credit, operational, conduct and compliance risk management across all three markets</li><li>Ensure regulatory and statutory compliance at all times; foster a strong control culture within the team</li><li>Actively participate in Internal Audit and External (Regulatory) audit processes, ensuring timely deliverables and representation of risk mitigants for optimum results</li><li>Engage in Legal Vehicle Governance processes and proactively escalate potential franchise-level issues</li><li>Develop deep Balance Sheet expertise; act as a strong partner in negotiating with Treasury and Markets, balancing Services priorities with franchise-wide considerations</li><li>Participate actively in Country governance forums, ensuring decision-making inclusion across all critical elements that impact the franchise</li></ul><p><b>5. Stakeholder &amp; External Engagement</b></p><br><ul><li>Articulate business strategy clearly to CCOs, Banking, Operations, Technology and all control partners</li><li>Build productive, trust-based working relationships with regulatory bodies, supervisors and policy makers across Kuwait, Qatar and Oman</li><li>Represent Citi externally at industry associations, forums, congresses, conferences and committees</li><li>Drive Regulatory Advocacy to achieve business objectives and support Citi's franchise positioning in the three markets</li><li>Maintain strong internal alignment across MEP subcluster leadership, global Services heads, and Country Management teams</li></ul><p><b>6. People &amp; Culture</b></p><br><ul><li>Build and lead a high-performing, diverse and inclusive Services team across Kuwait, Qatar and Oman</li><li>Drive an effective talent strategy, ensuring appropriately skilled and experienced individuals are in critical roles</li><li>Develop the next generation of Services leadership within the organization</li><li>Promote an ethical, inclusive culture embedded in Citi's highest standards of conduct</li><li>Engage employees meaningfully in the broader business strategy and organizational direction</li><li>Foster a strong control environment and risk-aware culture at all levels of the team</li></ul><p><b>What We're Looking For</b></p><br><p><b>Essential Requirements</b></p><br><p>Candidates must be able to demonstrate the following:</p><br><ul><li><b>15+ years</b>&nbsp;of work experience in the financial services industry, including&nbsp;<b>10+ years</b>&nbsp;at a senior managerial level</li><li><b>Deep transaction banking expertise</b>&nbsp;— cash management, trade services and/or custody products</li><li><b>Proven success</b>&nbsp;leading multi-country or cluster-level business strategy and delivering financial results (Revenue, EBIT, P&amp;L)</li><li><b>Strong risk and governance track record</b>&nbsp;— credit, operational, conduct and compliance risk management</li><li><b>Excellent financial acumen</b>, including experience preparing business plans and financial cases</li><li><b>Strong Balance Sheet understanding</b>&nbsp;and familiarity with risk and finance frameworks at a legal entity level</li><li><b>Experience managing dynamic, diverse and cross-functional teams</b>&nbsp;across geographies</li><li><b>Demonstrated ability to align global strategy with local execution</b>, balancing front, middle and back-office resources</li><li><b>Executive-level communication skills</b>&nbsp;— written and verbal, for internal and external audiences including regulators, clients and senior management</li><li><b>Fluency in English</b>&nbsp;(both written and verbal).</li><li><b>University degree</b>&nbsp;(Bachelor's minimum required)</li></ul><p><b>Preferred &amp; Advantageous Experience</b></p><br><p>The following experience would strengthen a candidate's profile:</p><br><ul><li>Prior&nbsp;<b>GCC or broader MEA market experience</b>&nbsp;in a senior Services or transaction banking leadership role</li><li><b>Master's degree</b>&nbsp;in Business, Finance or a related field</li><li><b>Arabic language proficiency</b>&nbsp;(spoken and/or written)</li><li><b>Digital transformation and fintech engagement</b>&nbsp;experience within a financial institution</li><li><b>Established regulatory relationships</b>&nbsp;with GCC central banks, supervisors or government institutions</li><li><b>Legal Vehicle governance experience</b>&nbsp;and familiarity with managing a banking legal entity</li><li><b>Track record of gaining Senior Management buy-in</b>&nbsp;for and executing country-level growth strategies</li></ul><p><b>Skills &amp; Competencies</b></p><br><p><b>Why This Role? Development &amp; Career Value</b></p><br><p>This position provides unparalleled exposure to one of the most strategically important banking clusters in the MEA region. As a C15/Director, you will be positioned at the intersection of regional strategy, global influence, and client impact.</p><br><p><b>What you will gain:</b></p><br><ul><li><b>Multi-market franchise leadership</b>&nbsp;— Full accountability for the Services business across three GCC markets, as part of MEA's largest Citi franchise</li><li><b>Regulatory &amp; governance expertise</b>&nbsp;— Direct engagement with central banks, supervisors and policy makers in Kuwait, Qatar and Oman, building rare regulatory advocacy competencies</li><li><b>Innovation &amp; digital agenda</b>&nbsp;— Lead Citi's digital transformation and fintech response in one of the world's most progressive banking markets</li><li><b>Senior leadership network</b>&nbsp;— Build relationships across Citi's MEP leadership, global Services heads, country CCOs, and senior external stakeholders at the highest levels</li><li><b>Integrative thinking development</b>&nbsp;— Navigate complex, multi-dimensional challenges that develop capabilities suited to the most senior global financial leadership roles</li><li><b>Career acceleration</b>&nbsp;— A C15/Director role spanning three markets positions you for accelerated progression toward broader MEA or global Services leadership within Citi</li></ul><b><i>Location flexibility:</i></b><i>&nbsp;This role may be based in Kuwait City or Doha. The final location will be agreed through mutual discussion with the appointed candidate, reflecting Citi's commitment to attracting the very best talent for this leadership position. The role requires regular travel across all three markets</i><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Institutional Sales<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Solution Sales<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At EY, we’re all in to shape your future with confidence.</p><br> <p>We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. </p><br> <p>Join EY and help to build a better working world.</p><br> <p>Our globally coordinated tax professionals offer connected services across all tax disciplines to help our clients thrive in an era of rapid change. We combine our exceptional knowledge and experience with the people and technology platforms that make us an ideal partner for all their tax-related needs. In Tax, we equip clients to make better business decisions by bringing insights to the forefront. We help companies understand the tax policies and tax laws of governments around the world to plan and comply accordingly.</p><br> <p>Our teams leverage transformative technologies to deliver strategy and execution, from tax and regulatory obligations to operations and workforce management, to reduce risk and drive sustainable value. Tax has six sub-service lines which cover a wide range of issues: Business Tax Services, Global Compliance and Reporting, Global Law, Indirect Tax, International Tax and Transaction Services and People Advisory Services.</p><br> <p><b>The opportunity</b></p><br> <p>Our GCR tax service line operates as a team of highly experienced tax professionals who focus on delivering efficient and effective resources to companies in the region. Our goal is to improve quality, manage risk, create efficiency and drive value. Our market leading approach combines standard and efficient processes, highly effective tools and an extensive network of local tax and accounting professionals. Our clients benefit from an integrated, consistent, and flexible quality service to address direct and indirect tax compliance, statutory accounting and financial reporting, and tax accounting.</p><br> <p>As part of a MENA team, you will be providing high quality services to clients across a range of industries. You will also lead a team looking after service delivery, co-ordination, issue resolution, and contract management of large-scale projects where you will need to manage and coordinate the delivery of tax services by EY teams in the region.</p><br> <p><b>Your key responsibilities</b></p><br> <p>You will combine strong technical skills with practical commercial, legislative and industry knowledge to lead a team in providing tax services. You will be responsible for a team to help manage our clients’ compliance and reporting needs. You will establish, maintain and strengthen valued internal and external relationships and ensure that the services delivered to clients is of the highest quality.</p><br> <p>You will be responsible for the day-to-day management of client engagements, monitor progress and deliverables, put in place the necessary standardized processes, anticipate and identify risks, escalate issues as appropriate and drive performance-improvement solutions.</p><br> <p>You will supervise high performing teams and build a positive learning culture, coaching and counseling junior team members to help them develop. You will also be responsible for ensuring adherence to our Tax Quality guidelines.</p><br> <p><b>Skills and attributes for success</b></p><br> <p>If you are an excellent communicator and detail oriented professional with a strong track record of management experience who is comfortable working across borders with a wide network of people and with large amount of data, you will be perfect for the role.</p><br> <p><b>To qualify for the role you must have</b></p><br> <ul> <li>A bachelor's degree with strong academic credentials in accounting, business, finance, taxation or any related essential fields.</li> <li>MBA, Masters or another related advanced degree and/or professional qualifications e.g. CA, CPA, ACCA, CTA, ADIT or equivalent qualification.</li> <li>A very strong knowledge and minimum 4+ years of experience in domestic and international tax rules/regulations, developments etc., ideally within a large professional services company or similar environment.</li> <li>A very strong background in tax accounting and tax auditing, ideally within a large professional services company or similar environment.</li> <li>A strong track record of managerial, organizational and project management experience.</li> </ul> <p><b>Ideally, you will also have</b></p><br> <ul> <li>Experience of dealing with multinational clients and ability to work in multi-cultural environment.</li> <li>In-depth commercial, legislative and industry knowledge.</li> <li>Kuwait Corporate tax and tax compliance experience</li> </ul> <p><b>What we look for</b></p><br> <p>We are interested in entrepreneurs who have the confidence to develop and promote a brand-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey.</p><br> <p><b>What we offer you </b></p><br> <p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.</p><br> <p>Are you ready to shape your future with confidence? Apply today.</p><br> <p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p><br> <p><b>EY </b>| Building a better working world</p><br> <p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p><br> <p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p><br> <p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p><br><p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br> <br> </div>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will be responsible for assisting the management of the process of credit approval on individual credit facility proposals for Corporate and Retail customers (only those retail proposals that fall outside applicable policy parameters), forwarded to them by the appropriate departments/ units. The incumbent will assess the quality of the credit exposure sought to be undertaken and adherence to established policies and procedures. The incumbent will constantly research and seek to apply best practices in credit risk, in accordance with Basel II and other relevant guidelines.<br><br>Essential Duties & Responsibilities By Dimensions<br><br>A- Shareholder & Financial<br><br>Perform activities within the assigned Credit Risk Strategy that reflects the Group’s tolerance for risk and the level of profitability the Group expects to achieve for incurring various credit risks. Ensure the use of a standardized process for evaluating credit proposals ensuring that all approved credits are within QNB’s Credit Risk Strategy. Assist the SVP of Risk in creating Key Performance Indicators (KPIs) for the department and monitor their achievement on periodic basis Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor same. Implements KPI’s and best practices for role Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.<br><br>B- Customer (Internal & External)<br><br>Coordinate with Compliance Group to ensure an appropriate response to obtain updates on regulations pertaining to credit risk review that are promulgated by the Central Bank, if any. Build and maintain strong and effective relationship with the all other related departments and units to achieve the Group’s goals/ objectives. Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required. Assist the SVP of Risk in the development/ finalization of Service Level Agreements (SLAs) between the respective overseas operations and Head Office units/ departments as and when needed, to the extent they relate to the business functions. Ensure adherence to the Turn around Times (TAT) specified in the SLAs. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.<br><br>C-Internal (Processes, Products, Regulatory)<br><br>Perform credit assessments, and provide credit approvals within the authority delegated to the incumbent. Ensure compliance with established/ approved credit risk policies and procedures and ensure that a sound environment for identifying, measuring, monitoring and controlling credit risk is in place. Check coordination with business unit Relationship Managers for the timely receipt of customer documents/ other information required to evaluate the credit worthiness of the proposed borrowers. Supervise the assessment of the credit proposals is adequate and analyses the various credit risk facets to measure a final credit risk rating including (but not limited to) an assessment of the requested facility and guarantees provided, client management and background, industry analysis, country analysis, external agency credit rating (if applicable), financial and cash flow analysis and the risk rating from the credit risk rating tool in use. Based on the assessment, recommend extending or declining the facility request or asking for additional security/ further structuring of the deal/ facility to safeguard the Group’s interests. Ensure that all credit approvals meet overall policy guidelines and QCB regulations and to stipulate terms and conditions to mitigate the credit risk borne/ faced by the Group. Work towards improving overall Group credit portfolio by instilling credit risk best practices. Address/ facilitate correction of any weaknesses identified during assessments, audits, or examinations. Coordinate activities with business units to ensure the timely processing of customer credit requests within established TATs.<br><br>Continuous Improvement<br><br>Set examples by leading improvement initiatives through cross-functional teams ensuring successes. Identify and encourage people to adopt practices better than the industry standard. Continuously encourage and recognise the importance of thinking out-of-the-box within the team. Encourage, solicit and reward innovative ideas even in day-to-day issues.<br><br>D-Learning & Knowledge<br><br>Possess an understanding of business processes and controls in all related credit/ operational areas. Maintain an understanding of all pertinent regulations as well as best practices pertaining to the overall credit operations. Support in risk management training across all business areas within the Group. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Hold meetings with staff and assess their performance and your teams overall performance on a regular basis. Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members. Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.<br><br>E-Legal, Regulatory, And Risk Framework Responsibilities<br><br>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br>F-Other<br><br>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education And Experience Requirements<br><br>University graduate (Bachelor’s degree) preferably with a Major in Finance, Banking, Economics, Mathematics, or Business Administration (related field of study), Masters preferred. Professional certification such as PRM, CPA, CFA is preferred. Sound typically a Minimum of 8 years’ experience in a major bank of which at least 2 years in bank in a supervisory capacity in risk function.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of your Passport Copy of Education Certificate

<p><strong>– Job Description</strong></p><ul><li>Lead and manage all trading and commercial activities related to the oil and gas sector.</li><li>Develop and implement strategies to achieve business growth and profitability targets.</li><li>Identify and pursue new business opportunities with major clients, including <strong>Kuwait National Petroleum Company (KNPC), Kuwait Oil Company (KOC), and other oil and gas companies.</strong></li><li>Maintain and strengthen relationships with customers, principals, manufacturers, and suppliers.</li><li>Review tender documents and oversee the preparation and submission of commercial proposals and bids.</li><li>Negotiate commercial terms, pricing, contracts, and agreements with clients and suppliers.</li><li>Ensure timely execution of supply contracts and resolve any commercial issues related to orders, deliveries, or customer requirements.</li><li>Monitor market trends and competitor activities to identify potential opportunities and business risks.</li><li>Ensure compliance with company policies, contractual obligations, and Kuwait oil and gas industry requirements.</li></ul><p><strong>Qualifications &amp; Experience</strong></p><ul><li>Bachelor's degree in Business Administration, Engineering, or a related field.</li><li><strong>Minimum 7-10 years of experience in oil and gas industry.</strong></li><li>Proven experience in supplying products and services to <strong>KNPC, KOC, and other major oil and gas companies in Kuwait.</strong></li><li>Strong knowledge of Kuwait's oil and gas tendering and procurement procedures.</li></ul><p><strong>Required Skills</strong></p><ul><li>Strong leadership and team management skills.</li><li>Excellent negotiation and commercial management abilities.</li><li>Sound understanding of oil and gas products, materials, and industry practices.</li><li>Strong communication and interpersonal skills.</li><li>Ability to analyze tender requirements and contractual terms.</li><li>Proficiency in Microsoft Office applications and ERP systems.</li><li>Fluency in English; Arabic language skills are an advantage.</li></ul><p>&nbsp;</p><p><strong>Salary Range:</strong></p><p>600 – 800 monthly salary</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Profitability<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes service issues and identifies trends.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>Managing Revenue Goals<br>• Monitors hotel operations sales performance against budget.<br>• Reviews reports and financial statements to determine hotel operations performance against budget.<br>• Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.<br>• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.<br>Leading Operations and Department Teams<br>• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.<br>• Develops systems to enable employees to understand guest satisfaction results.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.<br>Managing and Conducting Human Resources Activities<br>• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br>• Ensures employees are treated fairly and equitably.<br>• Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).<br>• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.<br>• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.<br>• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p>OR</p> <p> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Managing Profitability</strong> </p> <p> Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.</p> <p> Analyzes service issues and identifies trends.</p> <p> Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</p> <p> Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution.</p> <p> </p> <p> <strong>Managing Revenue Goals</strong> </p> <p> Monitors hotel operations sales performance against budget.</p> <p> Reviews reports and financial statements to determine hotel operations performance against budget.</p> <p> Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.</p> <p> Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</p> <p> </p> <p> <strong>Leading Operations and Department Teams</strong> </p> <p> Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.</p> <p> Develops systems to enable employees to understand guest satisfaction results.</p> <p> Communicates a clear and consistent message regarding departmental goals to produce desired results.</p> <p> </p> <p> <strong>Managing the Guest Experience</strong> </p> <p> Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</p> <p> Responds to and handles guest problems and complaints.</p> <p> Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</p> <p> Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.</p> <p> </p> <p> <strong>Managing and Conducting Human Resources Activities</strong> </p> <p> Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</p> <p> Ensures employees are treated fairly and equitably.</p> <p> Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).</p> <p> Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</p> <p> Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</p> <p> Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</p> <p> Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</p> <p> Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</p> <p> Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</p> <p> </p> </div> <div> </div> <p><br></p>

A leading restaurant company in the State of Kuwait announces openings for joining its distinguished team in the following specialties - Diet & Healthy Restaurant Manager - Diet & Healthy Restaurant Manager - Karak Cafe/Restaurant Manager Responsibilities - Manage the daily operations of the healthy meals branch and ensure quality standards. - Supervise meal preparation and calorie calculation accurately. - Monitor customer orders and provide an excellent service experience. - Manage branch operations and ensure fast and efficient service. Requirements - Hold a university degree - At least 5 years of experience as a restaurant manager - Experience in Gulf markets - Ability to lead the team and monitor quality <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning shifts only</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Spa Therapist, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. </p><br> <p>The Spa Therapist is responsible to assist in the smooth and efficient running of the Spa Department within the Rooms Division</p><br> <br><b>Qualifications:</b><br><p>The potential candidate must ideally have:</p><br> <ul> <li>A University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management. </li> <li>Minimum 2 years work experience.&nbsp;</li> <li>Aesthetic qualification in treatments and training will be of great advantage</li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Hostess, you will be responsible is responsible to assist with receiving guests in the hotel's restaurants, manage&nbsp;the inventory of the outlet, and assists the service staff whenever necessary.</p><br> <p>A sociable and outgoing person with a pleasing personality who thrives in a dynamic and challenging environment. Someone who can create genuine, engaging and personalized relationships to create memorable restaurant arrival experiences for every guest. Someone who can maintain a calm disposition even when handling and balancing multiple tasks and guests requests and team members in an ever changing environment.</p><br><br><b>Qualifications:</b><br><p>An ideal candiate will possess:</p><br> <ul> <li>A relevant degree or diploma in Hospitality or Tourism management.</li> <li>Minimum 2 years work experience in hotel operations.</li> <li>Good customer service, communications and interpersonal skills are a must.</li> </ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Supervise daily front office operations, ensuring smooth check-in and check-out experiences. Lead, support, and motivate the front office team to deliver high-quality guest service. Handle reservations, room assignments, billing, and cash handling with accuracy. Respond promptly and professionally to guest requests, concerns, and complaints, ensuring effective resolution. Coordinate closely with Housekeeping, F&amp;B, Engineering, and other departments to ensure seamless guest experiences. Monitor front office procedures, service standards, and compliance with hotel policies and safety regulations. Train and guide front office team members on operational procedures and guest service standards. Maintain accurate guest records, reports, and transactions in the PMS system. Assist in preparing shift reports, room status updates, and daily operational briefings. Support upselling initiatives and promote hotel services and facilities to maximize guest satisfaction and revenue. Ensure professional appearance, grooming, and conduct of the front office team at all times.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor or degree in Hospitality, Tourism, or a related field preferred. Previous experience in Front Office operations, with supervisory experience in hospitality preferred. Knowledge of PMS and front office systems (Opera, Fidelio, or similar) is required. Strong understanding of front office procedures, reservations, billing, and guest relations. Basic computer skills, including Microsoft Office (Word, Excel, Outlook). Ability to manage shifts, supervise team performance, and handle operational challenges effectively. Flexibility to work shifts, weekends, and holidays as needed. Fluent in English; Arabic is an advantage.</p><p></p></section>

<p><h4>Company description</h4> <p>ibis Kuwait Salmiya is a modern economy hotel operated under the Accor hospitality group. Located in the heart of Salmiya, the hotel offers comfortable accommodations for both business and leisure travelers. It features well-equipped guest rooms and suites, dining outlets, meeting facilities, a fitness center, and complimentary Wi-Fi. Conveniently situated near shopping, entertainment, and the city's business district, ibis Kuwait Salmiya is known for delivering quality service, affordability, and a welcoming guest experience.</p> <h4>Job description</h4> <p>The Front Office Receptionist is responsible for creating a positive first impression by welcoming guests and ensuring a smooth check-in and check-out experience. This role provides excellent customer service, handles guest inquiries, and supports daily front office operations.</p> <h4>Key responsibilities:</h4> <ul> <li>Welcome guests and perform check-in/check-out procedures efficiently.</li> <li>Manage room reservations, modifications, and cancellations.</li> <li>Handle guest requests, inquiries, and complaints professionally.</li> <li>Process payments, maintain accurate billing, and issue invoices.</li> <li>Answer telephone calls and direct inquiries appropriately.</li> <li>Coordinate with housekeeping and other departments to ensure guest satisfaction.</li> <li>Maintain accurate guest records using the hotel's property management system.</li> <li>Provide information about hotel services, facilities, and local attractions.</li> <li>Ensure the reception area is clean, organized, and professional at all times.</li> <li>Follow hotel policies, safety procedures, and service standards.</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in hospitality, tourism, or a related field preferred.</li> <li>Previous experience in front office, reception, or customer service is an advantage.</li> <li>Strong communication and interpersonal skills.</li> <li>Proficiency in Microsoft Office and hotel property management systems (e.g., Opera is an advantage).</li> <li>Ability to multitask and work efficiently in a fast-paced environment.</li> <li>Professional appearance and customer-focused attitude.</li> <li>Flexibility to work shifts, including weekends and public holidays.</li> </ul> <h4>Additional information</h4> <ul> <li>Local transfer within Kuwait if possible.</li> <li>Eligible to work in Kuwait with transferable residency (Article 18), if applicable.</li> <li>Available to join immediately or after the required notice period.</li> <li>Willing to work flexible shifts, weekends, and public holidays.</li> <li>Committed to delivering exceptional guest service and maintaining Accor's hospitality standards.</li> </ul></p><p></p>