وظائف كول سنتر في الكويت

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Five Rivers Analytics is looking for a Service Desk Administrator to work in Camp Arifjan, KW. To join our team of outstanding professionals, apply today!<br>Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using ServiceNow and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.<br>**Responsibilities**<br>+ Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.<br>+ Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.<br>+ Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.<br>+ May be required to work for 12-hour shifts utilizing ServiceNow call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.<br>+ Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.<br>+ Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.<br>+ Works within a small continuous improvement focused team.<br>+ Tracks and documents work performed to allow accurate reporting of all Service Desk activities.<br>+ Completes all tasks and assignments as requested by Supervisors and Management.<br>+ Performs other duties and assignments as required.<br>**Qualifications**<br>+ Must be a US citizen with an active Secret clearance, or higher level, security clearance.<br>+ High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.<br>+ Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver s Permit (IDP), valid U.S. driver s license, and the ability to successfully pass a police clearance check and medical qualifications.<br>+ Prerequisites for in-country applicants:<br>+ valid U.S. passport.<br>+ valid International Driver s Permit (IDP) or Kuwait-issued driver's license.<br>+ valid U.S. driver s license.<br>+ medical qualifications, self-identify current visa sponsor &amp; employer.<br>+ a copy of your Civil ID and/or work visa.<br>+ You must be able to meet all health requirements.<br>+ Must be able to pass a details medical and dental exam.<br>+ Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.<br>+ Must have a working knowledge of Microsoft Office software.<br>+ Demonstrated strong customer service skills are mandatory.<br>+ Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:<br><br></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><strong>Purpose:</strong></p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.&nbsp;</p><br><p><strong>Responsibilities:</strong></p><br><p>•Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.<br>•Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.<br>•Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.<br>•Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.<br>•Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.<br>•Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.<br>&nbsp;</p><br><br>Qualifications<br><br><p>Bachelor’s degree in pharmaceutical studies.</p><br><p>2 years+ experience as a Product Specialist</p><br><p>Relevant industry experience, ideally in biotechnology and/or pharmaceuticals with speciality and/or Immunology Therapy area Experience</p><br><p>Fluency in English and Arabic</p><br><p>Excellent communication and presentation skills</p><br><p>Practical knowledge and understanding of HCPs and disease area requirements</p><br><p>Good understanding of the market challenges and opportunities</p><br><p>Great sense of ethics and integrity<br>Teamwork Capabilities</p><br><p>Curiosity and ability to learn and improve.</p><br><br>Additional Information<br><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Five Rivers Analytics is looking for a Service Desk Administrator to work in Camp Arifjan, KW. To join our team of outstanding professionals, apply today! Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using ServiceNow and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.</p><p><strong>Responsibilities</strong></p><ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li>Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.</li><li>Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</li><li>May be required to work for 12-hour shifts utilizing ServiceNow call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</li><li>Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.</li><li>Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</li><li>Works within a small continuous improvement focused team.</li><li>Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</li><li>Completes all tasks and assignments as requested by Supervisors and Management.</li><li>Performs other duties and assignments as required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p><ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance.</li><li>High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</li><li>Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver s Permit (IDP), valid U.S. driver s license, and the ability to successfully pass a police clearance check and medical qualifications.</li><li>Prerequisites for in-country applicants:</li><ul><li>valid U.S. passport.</li><li>valid International Driver s Permit (IDP) or Kuwait-issued driver's license.</li><li>valid U.S. driver s license.</li><li>medical qualifications, self-identify current visa sponsor &amp; employer.</li><li>a copy of your Civil ID and/or work visa.</li></ul><li>You must be able to meet all health requirements.</li><li>Must be able to pass a details medical and dental exam.</li><li>Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.</li><li>Must have a working knowledge of Microsoft Office software.</li><li>Demonstrated strong customer service skills are mandatory.</li><li>Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</li><ul><li>IAT Level I Baseline:</li><ul><li>Cisco: CCNA: Certified Network Associate - Security.</li><li>Cisco: CCNP: Certified Network Professional - Security.</li><li>CompTIA: A+ ce.</li><li>CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024).</li><li>CompTIA: CySA+ ce: Cybersecurity Analyst.</li><li>CompTIA: Network+ ce.</li><li>CompTIA: Security+ ce.</li><li>CompTIA: SecurityX ce.</li><li>GIAC: GCED: Certified Enterprise Defender.</li><li>GIAC: GCIH: Certified Incident Handler: Certified Incident Handler.</li><li>GIAC: GICSP: Industrial Cyber Security Professional.</li><li>GIAC: GSEC: Security Essentials.</li><li>ISACA: CISA: Certified Information Systems Auditor.</li><li>ISC2: CISSP (or Associate): Certified Information Systems Security Professional.</li><li>ISC2: SSCP: Systems Security Certified Practitioner.</li></ul><li>Computing Environment Certificates.</li><ul><li>CompTIA: Server+.</li><li>Microsoft: 365 Certified: Modern Desktop Administrator Associate.</li><li>Microsoft: MCSA: Windows 10.</li><li>Microsoft: MCSA: Windows Server 2012.</li><li>Microsoft: MCSA: Windows Server 2016.</li><li>Microsoft: MCSE: Cloud Platform and Infrastructure.</li><li>Microsoft: MCSE: Enterprise Devices and Apps.</li><li>Microsoft: MCSE: Private Cloud 2012.</li><li>Microsoft: MCSE: Server Infrastructure 2012.</li><li>Microsoft: MCT: Certified IT Professional.</li><li>Microsoft: MCT: Certified Systems Administrator.</li><li>Microsoft: 365 Certified: Endpoint Administrator Associate.</li><li>Microsoft: 365 Certified: Enterprise Administrator Expert.</li><li>Microsoft: 365 Certified: Messaging Administrator Associate.</li><li>Microsoft: 365 Certified: Modern Desktop Administrator Associate.</li><li>Microsoft: 365 Certified: Security Administrator Associate.</li><li>Microsoft: Certified: Azure Administrator Associate.</li><li>Microsoft: Certified: Azure Database Administrator Associate.</li><li>Microsoft: Certified: Azure Security Engineer Associate.</li><li>Microsoft: Certified: Azure Solutions Architect Expert.</li><li>Microsoft: Certified: Identity and Access Administrator Associate.</li><li>Microsoft: Certified: Information Protection Administrator Associate.</li><li>Microsoft: Certified: Security Operations Analyst Associate.</li><li>Microsoft: MCSA: SQL 2016 Database Admin.</li><li>Microsoft: MCSA: SQL 2016 Database BI Development.</li><li>Microsoft: MCSA: SQL 2016 Database Dev.</li><li>Microsoft: MCSE: Core Infrastructure.</li><li>Microsoft: MCSE: Database Management and Analytics.</li><li>Microsoft: MCSE: Productivity Solutions Expert.</li><li>Microsoft: MD-100: Windows Client.</li><li>Microsoft: MTA: Microsoft Technology Associate.</li><li>Microsoft: MTA: Windows Server Administration Fundamentals.</li></ul></ul></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Five Rivers Analytics is looking for a Service Desk Administrator to work in Camp Arifjan, KW. To join our team of outstanding professionals, apply today! Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using ServiceNow and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.</p><p><strong>Responsibilities</strong></p><ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li>Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.</li><li>Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</li><li>May be required to work for 12-hour shifts utilizing ServiceNow call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</li><li>Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.</li><li>Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</li><li>Works within a small continuous improvement focused team.</li><li>Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</li><li>Completes all tasks and assignments as requested by Supervisors and Management.</li><li>Performs other duties and assignments as required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance.</li><li>High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</li><li>Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver s Permit (IDP), valid U.S. driver s license, and the ability to successfully pass a police clearance check and medical qualifications.</li><li>Prerequisites for in-country applicants:</li><ul><li>valid U.S. passport.</li><li>valid International Driver s Permit (IDP) or Kuwait-issued driver's license.</li><li>valid U.S. driver s license.</li><li>medical qualifications, self-identify current visa sponsor &amp; employer.</li><li>a copy of your Civil ID and/or work visa.</li></ul><li>You must be able to meet all health requirements.</li><li>Must be able to pass a details medical and dental exam.</li><li>Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.</li><li>Must have a working knowledge of Microsoft Office software.</li><li>Demonstrated strong customer service skills are mandatory.</li><li>Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</li><ul><li>IAT Level I Baseline:</li><ul><li>Cisco: CCNA: Certified Network Associate - Security.</li><li>Cisco: CCNP: Certified Network Professional - Security.</li><li>CompTIA: A+ ce.</li><li>CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024).</li><li>CompTIA: CySA+ ce: Cybersecurity Analyst.</li><li>CompTIA: Network+ ce.</li><li>CompTIA: Security+ ce.</li><li>CompTIA: SecurityX ce.</li><li>GIAC: GCED: Certified Enterprise Defender.</li><li>GIAC: GCIH: Certified Incident Handler: Certified Incident Handler.</li><li>GIAC: GICSP: Industrial Cyber Security Professional.</li><li>GIAC: GSEC: Security Essentials.</li><li>ISACA: CISA: Certified Information Systems Auditor.</li><li>ISC2: CISSP (or Associate): Certified Information Systems Security Professional.</li><li>ISC2: SSCP: Systems Security Certified Practitioner.</li></ul><li>Computing Environment Certificates.</li><ul><li>CompTIA: Server+.</li><li>Microsoft: 365 Certified: Modern Desktop Administrator Associate.</li><li>Microsoft: MCSA: Windows 10.</li><li>Microsoft: MCSA: Windows Server 2012.</li><li>Microsoft: MCSA: Windows Server 2016.</li><li>Microsoft: MCSE: Cloud Platform and Infrastructure.</li><li>Microsoft: MCSE: Enterprise Devices and Apps.</li><li>Microsoft: MCSE: Private Cloud 2012.</li><li>Microsoft: MCSE: Server Infrastructure 2012.</li><li>Microsoft: MCT: Certified IT Professional.</li><li>Microsoft: MCT: Certified Systems Administrator.</li><li>Microsoft: 365 Certified: Endpoint Administrator Associate.</li><li>Microsoft: 365 Certified: Enterprise Administrator Expert.</li><li>Microsoft: 365 Certified: Messaging Administrator Associate.</li><li>Microsoft: 365 Certified: Modern Desktop Administrator Associate.</li><li>Microsoft: 365 Certified: Security Administrator Associate.</li><li>Microsoft: Certified: Azure Administrator Associate.</li><li>Microsoft: Certified: Azure Database Administrator Associate.</li><li>Microsoft: Certified: Azure Security Engineer Associate.</li><li>Microsoft: Certified: Azure Solutions Architect Expert.</li><li>Microsoft: Certified: Identity and Access Administrator Associate.</li><li>Microsoft: Certified: Information Protection Administrator Associate.</li><li>Microsoft: Certified: Security Operations Analyst Associate.</li><li>Microsoft: MCSA: SQL 2016 Database Admin.</li><li>Microsoft: MCSA: SQL 2016 Database BI Development.</li><li>Microsoft: MCSA: SQL 2016 Database Dev.</li><li>Microsoft: MCSE: Core Infrastructure.</li><li>Microsoft: MCSE: Database Management and Analytics.</li><li>Microsoft: MCSE: Productivity Solutions Expert.</li><li>Microsoft: MD-100: Windows Client.</li><li>Microsoft: MTA: Microsoft Technology Associate.</li><li>Microsoft: MTA: Windows Server Administration Fundamentals.</li></ul></ul></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Location: Jibla Dental Center</p><p>Employment Type: Full-Time</p><p><br></p><p><i>About the Role</i></p><p><br></p><p>Jibla Dental Center is seeking an experienced Customer Service Team Leader to oversee the daily operations of our Customer Service Department. This role is responsible for leading the customer service team, ensuring exceptional patient experiences, optimizing operational efficiency, and achieving departmental KPIs. The ideal candidate is a proactive leader with a strong healthcare background and a passion for service excellence.</p><p><br></p><p><i>Key Responsibilities</i></p><p><br></p><ul><li>Leadership &amp; Team Management</li><li>Supervise, coach, and support the Customer Service team.</li><li>Conduct daily briefings and ensure appropriate staff coverage.</li><li>Monitor employee performance and provide regular feedback and coaching.</li><li>Assist in recruiting, onboarding, and training new team members.</li><li>Conduct performance evaluations and identify development opportunities.</li><li>Foster a culture of accountability, professionalism, and continuous improvement.</li></ul><p><br></p><p>Operations Management</p><p><br></p><ul><li>Oversee the daily workflow of the Customer Service Department.</li><li>Ensure adherence to all customer service policies, SOPs, and quality standards.</li><li>Monitor appointment scheduling efficiency and resource utilization.</li><li>Handle complex patient concerns and service recovery cases.</li><li>Coordinate with clinical, billing, insurance, marketing, and operations departments to ensure a seamless patient journey.</li><li>Identify workflow gaps and implement process improvements.</li></ul><p><br></p><p>Performance &amp; Quality</p><p><br></p><ul><li>Monitor departmental KPIs and prepare regular performance reports.</li><li>Analyze trends related to patient complaints, cancellations, no-shows, and customer satisfaction.</li><li>Conduct quality audits on calls, chats, and front office interactions.</li><li>Develop action plans to improve service quality and operational efficiency.</li><li>Ensure compliance with healthcare regulations and organizational policies.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><ul><li>Bachelor's degree in Business Administration, Healthcare Management, or a related field.</li><li>Minimum 5 years of experience in healthcare customer service.</li><li>At least 2 years of experience in a supervisory or team leadership role.</li><li>Experience in a hospital, medical center, or dental clinic is highly preferred.</li><li>Strong leadership, coaching, and conflict-resolution skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in Microsoft Office and healthcare management systems.</li><li>Fluent in English; Arabic is an advantage.</li></ul><p><br></p></div>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply ? Pass qualification(s) ? Join a project ? Complete tasks ? Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field</li> <li>2+ years of customer service, banking, retail, or financial services experience</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal</li> <li>Strong written English (C1+)</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>About the job</h4> <p><strong>Term:</strong> 12 months<br> <strong>Location:</strong> Kuwait<br> <strong>Division:</strong> Cards Issuing<br> <strong>Reports to:</strong> Head of Cards<br> <strong>Relevant experience:</strong> 5 - 8 years in cards product management, preferably new product launches and customer acquisition strategy</p> <h4>Mandatory requirements</h4> <ul> <li>Cards product management experience</li> <li>Understanding of card business and portfolio management</li> <li>Immediate availability</li> <li>English and Arabic language (preferred)</li> </ul> <h4>Purpose of the project</h4> <p>Support the Head of Cards of a leading bank in Kuwait. Develop and implement product strategies and initiatives to meet the needs of the client. The ideal candidate is to have deep understanding of the cards systems, strong analytical skills, and the ability to drive business results through effective program management.</p> <h4>Key activities, core responsibilities and accountabilities</h4> <ul> <li>Develop and execute growth strategies to expand the credit card business.</li> <li>Identify and pursue new market opportunities and partnerships to increase market share.</li> <li>Implement marketing and promotional campaigns to attract new clients and increase card usage.</li> <li>Analyze the performance of the credit card portfolio, including profitability, utilization, and customer satisfaction.</li> <li>Identify trends, opportunities, and risks within the portfolio and develop strategies to address them.</li> <li>Monitor key KPIs - card activation, usage/spend uplift, attrition, complaint rate, call center volumes, digital adoption.</li> <li>Conduct regulatory, data, and customer-impact assessments.</li> <li>Assist in customer communications and marketing campaigns.</li> <li>Liaise with multiple internal and external stakeholders - Product, Technology, Operations, Marketing, Compliance, and third-party vendors to deliver a robust cards ramp up strategy.</li> <li>Oversee the implementation and monitoring of loyalty program to ensure its effectiveness and alignment to customer needs and business goals.</li> <li>Oversee technical readiness across issuing platforms (BIN configuration, card profiles, tokenization and digital wallets, recurring payments, authorizations/clearing, 3DS/ACS, fraud controls).</li> <li>Oversee operational readiness (card production, personalization, dispatch, courier SLAs).</li> </ul> <h4>Knowledge and experience</h4> <ul> <li>5+ years of experience in cards product management, with a proven track record of driving business growth and achieving targets.</li> <li>Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.</li> <li>In-depth knowledge of the cards market, industry trends, and regulatory environment.</li> <li>Experience in developing and launching new card products, including credit, debit, and prepaid cards.</li> <li>Strong communication, leadership and stakeholder management skills, with the ability to build strong relationships with internal and external stakeholders.</li> </ul> <h4>Mandatory skills</h4> <ul> <li>Experience in card issuing business, card management and payment processing systems.</li> <li>Proven track record in managing large-scale, complex card upgrade or migration projects.</li> <li>Experience with card-scheme requirements, data privacy, program governance, and regulatory frameworks (Kuwait preferred).</li> <li>Understanding modern payment technologies, mobile wallets, fraud and risk, and API integrations.</li> <li>Proficiency in data analysis and portfolio management tools, Excel, and Tableau.</li> <li>Language: fluent in English, Arabic optional.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>ibis Kuwait Salmiya is a modern economy hotel operated under the Accor hospitality group. Located in the heart of Salmiya, the hotel offers comfortable accommodations for both business and leisure travelers. It features well-equipped guest rooms and suites, dining outlets, meeting facilities, a fitness center, and complimentary Wi-Fi. Conveniently situated near shopping, entertainment, and the city's business district, ibis Kuwait Salmiya is known for delivering quality service, affordability, and a welcoming guest experience</p><br><br>Job Description<br><br><p>The Front Office Receptionist is responsible for creating a positive first impression by welcoming guests and ensuring a smooth check-in and check-out experience. This role provides excellent customer service, handles guest inquiries, and supports daily front office operations.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Welcome guests and perform check-in/check-out procedures efficiently.</li><li>Manage room reservations, modifications, and cancellations.</li><li>Handle guest requests, inquiries, and complaints professionally.</li><li>Process payments, maintain accurate billing, and issue invoices.</li><li>Answer telephone calls and direct inquiries appropriately.</li><li>Coordinate with housekeeping and other departments to ensure guest satisfaction.</li><li>Maintain accurate guest records using the hotel's property management system.</li><li>Provide information about hotel services, facilities, and local attractions.</li><li>Ensure the reception area is clean, organized, and professional at all times.</li><li>Follow hotel policies, safety procedures, and service standards.</li></ul><br>Qualifications<br><br><ul><li>bachelor's degree in Hospitality, Tourism, or a related field preferred.</li><li>Previous experience in front office, reception, or customer service is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in Microsoft Office and hotel property management systems (e.g., Opera is an advantage).</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Professional appearance and customer-focused attitude.</li><li>Flexibility to work shifts, including weekends and public holidays.</li></ul><br>Additional Information<br><br><ul><li>Local transfer within Kuwait if possible.</li><li>Eligible to work in Kuwait with transferable residency (Article 18), if applicable.</li><li>Available to join immediately or after the required notice period.</li><li>Willing to work flexible shifts, weekends, and public holidays.</li><li>Committed to delivering exceptional guest service and maintaining Accor's hospitality standards.</li></ul> </div>

<p><h4>Company description</h4> <p>ibis Kuwait Salmiya is a modern economy hotel operated under the Accor hospitality group. Located in the heart of Salmiya, the hotel offers comfortable accommodations for both business and leisure travelers. It features well-equipped guest rooms and suites, dining outlets, meeting facilities, a fitness center, and complimentary Wi-Fi. Conveniently situated near shopping, entertainment, and the city's business district, ibis Kuwait Salmiya is known for delivering quality service, affordability, and a welcoming guest experience.</p> <h4>Job description</h4> <p>The Front Office Receptionist is responsible for creating a positive first impression by welcoming guests and ensuring a smooth check-in and check-out experience. This role provides excellent customer service, handles guest inquiries, and supports daily front office operations.</p> <h4>Key responsibilities:</h4> <ul> <li>Welcome guests and perform check-in/check-out procedures efficiently.</li> <li>Manage room reservations, modifications, and cancellations.</li> <li>Handle guest requests, inquiries, and complaints professionally.</li> <li>Process payments, maintain accurate billing, and issue invoices.</li> <li>Answer telephone calls and direct inquiries appropriately.</li> <li>Coordinate with housekeeping and other departments to ensure guest satisfaction.</li> <li>Maintain accurate guest records using the hotel's property management system.</li> <li>Provide information about hotel services, facilities, and local attractions.</li> <li>Ensure the reception area is clean, organized, and professional at all times.</li> <li>Follow hotel policies, safety procedures, and service standards.</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in hospitality, tourism, or a related field preferred.</li> <li>Previous experience in front office, reception, or customer service is an advantage.</li> <li>Strong communication and interpersonal skills.</li> <li>Proficiency in Microsoft Office and hotel property management systems (e.g., Opera is an advantage).</li> <li>Ability to multitask and work efficiently in a fast-paced environment.</li> <li>Professional appearance and customer-focused attitude.</li> <li>Flexibility to work shifts, including weekends and public holidays.</li> </ul> <h4>Additional information</h4> <ul> <li>Local transfer within Kuwait if possible.</li> <li>Eligible to work in Kuwait with transferable residency (Article 18), if applicable.</li> <li>Available to join immediately or after the required notice period.</li> <li>Willing to work flexible shifts, weekends, and public holidays.</li> <li>Committed to delivering exceptional guest service and maintaining Accor's hospitality standards.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Data Center Network Engineers support the Enterprise-class infrastructure of the RCC-SWA. RCC-SWA engineers provide optimization, administration, and technical documentation of all enterprise infrastructure systems. Additionally, engineers resolve and appropriately complete assigned cases and change requests while acting as an escalation point for troubleshooting issues. The core infrastructure technology duties include an in-depth understanding of Cisco’s Nexus switching, ASR routing, UCS compute platforms, and lifecycle management planning. The MCF is managed by the RCC-SWA and provides enterprise Information Technology (IT) services to approved Army customers. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Produce enterprise-level support for a dynamic and large-scale networking infrastructure from the perspective of service origination in the data center, as well as service delivery in the global transport architecture. Provide expert level knowledge of data center infrastructure hardware such as Nexus 9000 series switches, Fabric Extenders, UCS chassis’ and UCS Fabric Interconnects. Along with assuming the expert role regarding vPC, FCoE, Catalyst VSS, MPLS L3VPN, eBGP/iBGP, OSPF/EIGRP, DMVPN, FlexPod design philosophy, among other tunneling and data center-centric technologies. While also offering a basic understanding of VMware’s vSphere infrastructure and the virtual networking components for troubleshooting purposes. + Installation, configuration, maintenance, and troubleshooting of the data center environment are primary roles in this position. Provides change control and engages Cisco TAC for issues, modifications and best practices when needed. + Monitors availability and reliability of the data center network and supported infrastructure utilizing DX NetOps Spectrum, SolarWinds Orion and Cisco DNA Center. + Executes engineering best practices in network builds, integration, testing, and documentation while adhering to security fundamentals provided by DISA’s Security Technical Implementation Guides (STIGs). + Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance. + Ensure that all managed technologies are compliant with current DISA Security Technical Implementation Guides (STIGs). + Assist with identifying and investigating malicious network activity. + Create and track network issues/requests using the ServiceNow ticketing system. + Create, update and maintain detailed network diagrams. + Performs other duties and assignments as required. Qualifications + Qualifications + Security Clearance: + Requires an active Secret Clearance + Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required. + Bachelor’s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field. + This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows: + BASELINE: + Cisco: CCNP: Certified Network Professional - Security + CompTIA: CASP+ ce: Advanced Security Practitioner + CompTIA: SecurityX ce + GIAC: GCED: Certified Enterprise Defender + GIAC: GCIH: Certified Incident Handler + ISACA: CISA: Certified Information Systems Auditor + ISC2: CCSP: Certified Cloud Security Professional + ISC2: CISSP (or Associate): Certified Information Systems Security Professional + COMPUTING ENVIRONMENT (CE): + CNFDS: Cisco and NetApp Flexpod Design Specialist + CNFIAS: Cisco and NetApp Flexpod Implementation and Administration Specialist + NetApp: NCDA: Certified Data Administrator, ONTAP + NetApp: NCHCA: Certified Hybrid Cloud Administrator + NetApp: NCHCA: Certified Hybrid Cloud Architect + NetApp: NCIE-DPS: Certified Implementation Engineer - Data Protection Specialist + NetApp: NCIE-O-S: Certified Implementation Engineer, ONTAP Specialist + NetApp: NCIE-SAN: Certified Implementation Engineer - SAN Specialist, ONTAP + NetApp: NCIE-SS: Certified Implementation Engineer - SAN Specialist, E-Series + NetApp: NCSE: Certified Storage Engineer + NetApp: NCSIE: Certified Storage Installation Engineer, ONTAP + VMware: VCP: Certified Professional (7 and above) + VMware: VCAP-DCV: Certified Advanced Professional - Data Center Virtualization (Deploy) + VMware: VCAP-DCV: Certified Advanced Professional - Data Center Virtualization (Design) + VMware: VCDE: Certified Design Expert + VMware: VCDX-DCV: Certified Design Expert - Data Center Virtualization + ADDITIONAL CONSIDERATION: + Python and/or Ansible scripting + Cisco DevNet + Working knowledge of Linux + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. + At least 10 years of practical experience working with network and systems technologies. + A full understanding of cloud computing and the different pillars that support cloud computing (IaaS, PaaS, SaaS). + Experience working with Cisco Nexus and cloud technologies. + Expert level of understanding and experience with data network systems, routing, switching, Virtual Routing and Forwarding (VRF), MPLS, and layer 2 protocols. + Experience with VPN technologies. + A solid background with TCP/IP and must be able to troubleshoot all supported network protocols. + Experience with creating and maintaining custom python scripts. + Experience working with and maintaining Cisco DNA Center. + Skills &amp; Technology Used: + Ability to verify that all systems under the direct control of RCC-SWA are properly configured in accordance with the NETCOM, RCC-SWA and DISA STIG configuration policies. + Ability to manage asset documentation for accreditation and authorization. + Ability to assess networking requirements and provide solutions. + Ability to make accurate and independent decisions under pressure. + Ability to successfully execute many complex tasks simultaneously. + Expert ability to troubleshoot infrastructure equipment. + Excellent organizational, interpersonal, written, and verbal communication skills + Ability to perform comfortably in a fast-paced, deadline-oriented work environment. + Ability to successfully execute many complex tasks simultaneously across departmental boundaries. + Experience with a customer service-oriented company At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Red Switch Technician I will be required to operate and maintain the DRSN facility in accordance with Defense Information Systems Agency (DISA) Regulations and guidelines. Responsible for organizing and implementing system and office upgrades with Raytheon, DISA and local offices. Prepare and maintain DRSN facility in accordance with various agency checklist requirements such as Quality Control (QC), DRSN Security, DISA Performance Evaluation (PE), Communications Security (COMSEC), etc. Responsible for ensuring subscribers are trained on the features and capabilities of their phone instruments and are operating their DRSN phones within the prescribed security requirements. Reports to Red Switch Supervisor. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Operation and Maintenance (O&amp;M) of the Digital Small Switch DSS-2A Monitor trunk and circuit outages as well as the administrative terminal and Enhanced Command Console (ECC). + Perform direct trunk dialing checks over trunk channels associated with the switch to ensure satisfactory operation of voice circuits (at least once each shift and following any trunk failure). + Perform Preventive Maintenance Inspections (PMIs) on the switch and peripheral equipment. + Conduct systems checks every 2 hours. + Create and update databases in the administrative terminal using information received from users, Raytheon, and DISA. + Perform database backups to CD-R discs. + Perform database downloads to update switch configurations. + Update and print out telephone console information and line strips for users. + Fabricate custom interface cables using hand tools and wiring diagrams. + Escort individuals requiring access to the Red Switch in the performance of their duties. + Ensure that all outages are reported in a timely manner to the DISA GNOSC, NOC-K, TCF, V2X management for tracking in Army Enterprise Service Management Platform (AESMP) ticketing system. + Provide hourly status updates to designated agencies regarding outages, etc. + Annotate all activities in the Master Station Log (MSL) database. + Prepare call detail history reports for DISA and military personnel as directed. + Contribute to weekly reports with regard to your additional duties and other assigned tasks. + Complete individual timesheets on a daily basis. + Check the Regional Cyber Center (RCC) website for accuracy regarding authorized service interruptions (ASIs) and outages. + Initiate Quality Control checklists as they pertain to your additional duties. + Update training records as needed. + Update memorandums and technical drawings (including block diagrams and schematics) as directed. + Inventory Communications Security (COMSEC) equipment and document DA Form 2653-R (each shift). + Work with military technical monitor(s), Special Security Office (SSO) and other Department of Defense contractors and civilians including local hires in support of the DRSN mission. + Interface with technicians from Outside Plant, DPW, FMO etc. regarding installations in support of the DRSN mission. + Coordinate with the Raytheon Help Desk for troubleshooting problems that cannot be resolved locally. + Contact the Return Merchandise Authorization (RMA) Help Desk in order to obtain an RMA for processing Depot equipment repairs. + Performs other duties and assignments as required. Qualifications + Qualifications + Security Clearance: + Active Top Secret SSBI within the past two years. + Individual must be eligible for Sensitive Compartmentalized Information (SCI) Access. + Education / Certifications: One year of related experience may be substituted for one year of education, if a degree is required. + High School Diploma required. + Bachelor’s Degree in IT or related field preferred. + Cardiopulmonary Resuscitation (CPR) (Provided by contract) + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree. + Seven years’ experience in Communications-Electronics Maintenance functions: + installation, troubleshooting and repair of electronic communications equipment. + Use of phone + Digital sender, and desktop computer in a fast-paced office environment is desirable. + A working knowledge of Microsoft Office software is required. Must be able to work rotating shift schedules which provide 24-hour day/7-day week coverage. + Military or civilian technical training course of six (6) months or more is required. + This should be followed by a minimum of 24 months of on-the-job training (OJT). + A certificate of completion will suffice until verification of the training on your DD-214 can be completed. + Experience with a customer service-oriented company At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>•</span></span><span><span>Answering incoming calls in a timely and professional manner.</span></span><br><span><span>•</span></span><span><span>Directing calls to the appropriate department or guest room.</span></span><br><span><span>•</span></span><span><span>Handling guest inquiries and providing accurate information about the hotel’s services and amenities.</span></span><br><span><span>•</span></span><span><span>Assisting guests with making reservations, dining arrangements, and other services.</span></span><br><span><span>•</span></span><span><span>Logging all wake-up call requests and performing wake-up call services.</span></span><br><span><span>•</span></span><span><span>Recording and relaying messages accurately to the appropriate recipients.</span></span><br><span><span>•</span></span><span><span>Managing emergency calls and following the hotel’s emergency procedures.</span></span><br><span><span>•</span></span><span><span>Maintaining a log of all calls received and made for record-keeping and future reference.</span></span><br><span><span>•</span></span><span><span>Providing concierge services such as restaurant recommendations and booking transportation.</span></span><br><span><span>•</span></span><span><span>Maintaining an up-to-date knowledge of the hotel’s facilities, services, and local attractions.</span></span><br><span><span>•</span></span><span><span>Ensuring all equipment and systems are functioning properly and reporting any technical issues.</span></span><br><span><span>•</span></span><span><span>Assisting with guest complaints or issues, escalating to the appropriate manager when necessary.</span></span><br><span><span>•</span></span><span><span>Following all company policies and procedures, ensuring uniform and personal appearance are clean and professional, and maintaining confidentiality of proprietary.</span></span><br><br> </div>