Job description

Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Red Switch Technician I will be required to operate and maintain the DRSN facility in accordance with Defense Information Systems Agency (DISA) Regulations and guidelines. Responsible for organizing and implementing system and office upgrades with Raytheon, DISA and local offices. Prepare and maintain DRSN facility in accordance with various agency checklist requirements such as Quality Control (QC), DRSN Security, DISA Performance Evaluation (PE), Communications Security (COMSEC), etc. Responsible for ensuring subscribers are trained on the features and capabilities of their phone instruments and are operating their DRSN phones within the prescribed security requirements. Reports to Red Switch Supervisor. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Operation and Maintenance (O&M) of the Digital Small Switch DSS-2A Monitor trunk and circuit outages as well as the administrative terminal and Enhanced Command Console (ECC). + Perform direct trunk dialing checks over trunk channels associated with the switch to ensure satisfactory operation of voice circuits (at least once each shift and following any trunk failure). + Perform Preventive Maintenance Inspections (PMIs) on the switch and peripheral equipment. + Conduct systems checks every 2 hours. + Create and update databases in the administrative terminal using information received from users, Raytheon, and DISA. + Perform database backups to CD-R discs. + Perform database downloads to update switch configurations. + Update and print out telephone console information and line strips for users. + Fabricate custom interface cables using hand tools and wiring diagrams. + Escort individuals requiring access to the Red Switch in the performance of their duties. + Ensure that all outages are reported in a timely manner to the DISA GNOSC, NOC-K, TCF, V2X management for tracking in Army Enterprise Service Management Platform (AESMP) ticketing system. + Provide hourly status updates to designated agencies regarding outages, etc. + Annotate all activities in the Master Station Log (MSL) database. + Prepare call detail history reports for DISA and military personnel as directed. + Contribute to weekly reports with regard to your additional duties and other assigned tasks. + Complete individual timesheets on a daily basis. + Check the Regional Cyber Center (RCC) website for accuracy regarding authorized service interruptions (ASIs) and outages. + Initiate Quality Control checklists as they pertain to your additional duties. + Update training records as needed. + Update memorandums and technical drawings (including block diagrams and schematics) as directed. + Inventory Communications Security (COMSEC) equipment and document DA Form 2653-R (each shift). + Work with military technical monitor(s), Special Security Office (SSO) and other Department of Defense contractors and civilians including local hires in support of the DRSN mission. + Interface with technicians from Outside Plant, DPW, FMO etc. regarding installations in support of the DRSN mission. + Coordinate with the Raytheon Help Desk for troubleshooting problems that cannot be resolved locally. + Contact the Return Merchandise Authorization (RMA) Help Desk in order to obtain an RMA for processing Depot equipment repairs. + Performs other duties and assignments as required. Qualifications + Qualifications + Security Clearance: + Active Top Secret SSBI within the past two years. + Individual must be eligible for Sensitive Compartmentalized Information (SCI) Access. + Education / Certifications: One year of related experience may be substituted for one year of education, if a degree is required. + High School Diploma required. + Bachelor’s Degree in IT or related field preferred. + Cardiopulmonary Resuscitation (CPR) (Provided by contract) + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree. + Seven years’ experience in Communications-Electronics Maintenance functions: + installation, troubleshooting and repair of electronic communications equipment. + Use of phone + Digital sender, and desktop computer in a fast-paced office environment is desirable. + A working knowledge of Microsoft Office software is required. Must be able to work rotating shift schedules which provide 24-hour day/7-day week coverage. + Military or civilian technical training course of six (6) months or more is required. + This should be followed by a minimum of 24 months of on-the-job training (OJT). + A certificate of completion will suffice until verification of the training on your DD-214 can be completed. + Experience with a customer service-oriented company At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.