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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Customer Success Manager role is pivotal in ensuring that our clients receive the highest level of service and support. As a key member of our team, you will be responsible for fostering strong relationships with clients, understanding their needs, and guiding them towards achieving their business objectives. This position is not just about maintaining customer satisfaction; it’s about creating lasting partnerships that drive mutual success. You will play an essential role in helping our clients navigate our services and solutions, ensuring they maximize their investments.</p><p>In this role, you will have the opportunity to grow your career in a dynamic environment that values innovation and collaboration. We pride ourselves on our inclusive team culture, where every voice is heard, and every idea is valued. As a Customer Success Manager, you will receive ongoing training and development opportunities to enhance your skills and advance your career. You will be supported by a dedicated team that is committed to your professional growth, ensuring you have the resources you need to succeed.</p><p>As you step into this role, you will not only contribute to the success of our clients but also to the strategic direction of our company. Your insights and feedback will be invaluable as we continue to evolve our services. This is an exciting opportunity for those who are passionate about customer success and want to make a significant impact in a thriving organization.</p><p><b>Responsibilities:</b></p><ol><li>Develop and maintain strong relationships with clients to understand their needs and ensure they are satisfied with our services, utilizing CRM tools to track interactions and outcomes.</li><li>Act as the primary point of contact for clients, addressing any concerns or issues promptly to enhance customer satisfaction and retention rates.</li><li>Collaborate with cross-functional teams to ensure that client feedback is incorporated into product development and service enhancement initiatives.</li><li>Conduct regular check-ins with clients to assess their usage of our products and services, providing insights and recommendations for optimization.</li><li>Develop and deliver training sessions for clients to help them utilize our services effectively, ensuring they achieve their desired outcomes.</li><li>Analyze customer data and feedback to identify trends and areas for improvement, informing strategic decisions and service offerings.</li><li>Prepare and present performance reports to clients, highlighting key metrics and demonstrating the value of our services in achieving their goals.</li><li>Facilitate onboarding processes for new clients, ensuring a smooth transition and integration into our systems.</li><li>Stay updated on industry trends and best practices in customer success management to continuously improve our service delivery and client engagement strategies.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Experience:</b> 3–5 years</p><p><b>Key Requirements:</b></p><ul><li>Kuwaiti National.</li><li>Customer Success or Account Management experience within SaaS, software, or digital solutions.</li><li>Strong client onboarding, adoption, retention, and relationship management experience.</li><li>Ability to understand customer business needs and maximize platform utilization.</li><li>Excellent communication and client engagement skills.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, &nbsp;where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.</p><br>The Position<p>The Roche Kuwait early in career Program is a 12 months rotational development program at Roche. The program is tailored for high potential individuals at an early stage of their career, and No work experience is required. The program accelerates their professional development and enables them to be key contributors to Roche's purpose and what patients need next.</p><br><p><b>Roche Kuwait offers Professional Service Administrator position for a period of 11 months and one month rotation with the below main responsibilities:&nbsp;</b></p><br><p><b>Your Responsibilities</b></p><br><ul><li><p>Provide back-office support to the Professional Services team through Roche Field Service solutions, including case creation and dispatching to assigned personnel</p><br></li><li><p>Collaborate with the Service Team Leader to prepare necessary documents and schedule instrument implementations with customers, manage preventive maintenance (PM) schedules, and upload PM reports for invoicing processes for public and private hospitals.</p><br></li><li><p>Manage spare parts by arranging courier services, overseeing spare part inventory, ordering, and collaborating with supply chain for order follow-ups.</p><br></li><li><p>Liaise with various teams to prepare and send necessary documents (urgent letters, site service reports, etc.) to field engineers.</p><br></li><li><p>Collaborate with business partners (e.g., water units, UPS, 3rd-party materials, lab renovation contractors) to track daily pending issues and manage reminders.</p><br></li><li><p>Daily monitoring and updating of internal systems cases for field engineers; open, dispatch, and follow up on cases through to closure.</p><br></li><li><p>Archive both hard and soft copies of service documents and maintain organized filing systems in the office and core map.</p><br></li><li><p>Manage document flow between Roche, and the customers, including contracts, proposals, quotations, and repair requests.</p><br></li><li><p>Control the numbering, sorting, filing, and retrieval of documents produced by the technical team or department to ensure accuracy and security.</p><br></li><li><p>Support the team with petty cash management, handling departmental expenses, and processing documents efficiently.</p><br></li></ul><p><b>Your Opportunity</b></p><br><ul><li><p>Participants build an extensive network within Roche and upskill themselves</p><br></li><li><p>Best possible work environment is designed to foster participants' learning experience</p><br></li><li><p>Participants will have access to senior leaders and will be assigned to a mentor to support their career journey</p><br></li><li><p>Contributing to purpose driven projects and taking responsibilities from day 1</p><br></li></ul><p><b>Who You Are</b></p><br><ul><li><p>You hold a Bachelor degree in Life Sciences, Economy, Business Administration, or any related area</p><br></li><li><p>You are at an early stage in your career. Fresh graduates will be preferred</p><br></li><li><p>Having a basic understanding of healthcare system is preferred</p><br></li><li><p>You are eager to work with diverse cultures</p><br></li><li><p>You are curious and have passion for learning new things, and have high degree of integrity and courage</p><br></li><li><p>You have excellent communication and innovative skills</p><br></li><li><p>You are proficient in English</p><br></li></ul><p><b>Our mission</b></p><br><p>Roche is a global pioneer and leader in Personalized Healthcare. We provide breakthrough differentiated medicines and diagnostic tests using expertise in Science, Technology and Data so that people can live better lives. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all.</p><br><p>We are living in truly historic times. The rapid digitalization of healthcare fuels an accelerated transformation in our industry. This change requires leaders who are entrepreneurial, who trust and encourage teams to take risks, learn and progress quickly.</p><br><p><b>Program Characteristics/Scope </b></p><br><ul><li><p>A rotational talent development program</p><br></li><li><p>12 months in different disciplines</p><br></li></ul>Who we are<p>A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.</p><br><p><br>Let’s build a healthier future, together.</p><br><p><b>Roche is an Equal Opportunity Employer.</b></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Assistant Product Manager for TV &amp; Audio plays a pivotal role in shaping our product offerings within the retail and wholesale sectors. This position is designed for individuals who are passionate about consumer electronics and are eager to contribute to a dynamic team. As part of our innovative company, you will have the opportunity to work closely with senior product managers and cross-functional teams to develop strategies that enhance our product lines and drive sales growth. Your insights and creativity will help us stay ahead in a competitive market.</p><p>In this role, you will not only manage product assortments but also engage in market analysis to identify trends and consumer preferences. The culture here is collaborative and encourages continuous learning, which means you will have access to training programs that will enhance your skills and knowledge in product management. This is an excellent opportunity for career growth, as you will have the chance to take on increasing responsibilities and contribute to strategic decision-making processes.</p><p>Moreover, as an Assistant Product Manager, you will be part of a team that values innovation and customer satisfaction. Your contributions will directly impact our product offerings and overall business performance. We are committed to fostering a supportive environment where your ideas are valued, and your professional development is prioritized. If you are ready to take the next step in your career and make a significant impact in the retail and wholesale industry, we invite you to apply and join us on this exciting journey.</p><p><b>Responsibilities:</b></p><ol><li>Assist in developing product strategies by conducting market research and analyzing consumer trends to ensure our TV &amp; Audio offerings meet customer needs and preferences.</li><li>Collaborate with the marketing team to create compelling promotional materials and campaigns that effectively communicate product benefits and drive sales.</li><li>Coordinate with suppliers and vendors to manage product inventory levels, ensuring timely availability and optimal stock levels to meet consumer demand.</li><li>Support the product launch process by preparing training materials for sales staff and ensuring they are well-equipped to communicate product features and benefits.</li><li>Monitor product performance metrics and gather feedback from customers to identify areas for improvement and inform future product development initiatives.</li><li>Assist in pricing strategies by analyzing competitor pricing and market positioning to ensure our products remain competitive and profitable.</li><li>Engage in cross-functional collaboration with design, engineering, and sales teams to ensure product specifications align with consumer expectations and market trends.</li><li>Participate in regular team meetings to share insights and updates on product performance, fostering a culture of transparency and teamwork.</li><li>Contribute to the continuous improvement of product management processes by suggesting enhancements based on industry best practices and personal experience.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong analytical skills to evaluate market data and consumer trends effectively.</li><li>Excellent communication skills for collaborating with cross-functional teams and stakeholders.</li><li>Proficient in project management tools to manage timelines and deliverables efficiently.</li><li>Ability to conduct market research and competitive analysis to inform product strategies.</li><li>Creative problem-solving skills to address challenges and identify opportunities in product management.</li><li>Understanding of retail and wholesale dynamics to align product offerings with market demand.</li><li>Familiarity with digital marketing strategies to effectively promote products and engage customers.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Job Summary</span></strong></p><br> <p><span>The Credit Facilities Manager is responsible for leading the organization's credit risk management function by developing and enforcing credit policies, evaluating credit applications, monitoring credit exposure, and ensuring compliance with approved credit procedures. The role holds the final authority for approving or declining credit applications within the established risk framework and provides strategic guidance to business units on credit-related matters. The job holder also oversees the credit team, optimizes resources, and supports sound business growth through effective credit risk management.</span></p><br> <p><span><strong>Key Responsibilities</strong></span></p><br> <p><strong><span>Credit Policy &amp; Risk Management</span></strong></p><br> <ul> <li><span>Develop, implement, and continuously enhance credit policies and procedures in line with business objectives and risk appetite.</span></li> <li><span>Define and assign appropriate credit limits for business units and customers based on risk assessments.</span></li> <li><span>Recommend improvements to credit policies, procedures, and supporting information systems.</span></li> <li><span>Monitor overall credit exposure across the organization and provide timely reporting to management.</span></li> <li><span>Identify emerging risks, warning signals, and potential areas of concern, recommending corrective actions as required.&nbsp;</span></li> </ul> <p><strong><span>Credit Assessment &amp; Approval&nbsp;</span></strong></p><br> <ul> <li><span>Evaluate and process customer credit applications in accordance with established credit policies and procedures.</span></li> <li><span>Exercise final approval authority for accepting or declining credit applications within delegated limits.</span></li> <li><span>Conduct periodic reviews of customer credit limits to ensure adequacy and alignment with changing business conditions.</span></li> <li><span>Ensure customer master data and credit records remain accurate, complete, and up to date.&nbsp;</span></li> </ul> <p><strong><span>Governance &amp; Compliance&nbsp;</span></strong></p><br> <ul> <li><span>Conduct regular reviews and audits to ensure compliance with credit policies and procedures.</span></li> <li><span>Investigate deviations and implement corrective measures where required.</span></li> <li><span>Maintain effective controls to safeguard the organization's financial interests and minimize credit losses.&nbsp;</span></li> </ul> <p><strong><span>Business Partnership &amp; Stakeholder Management&nbsp;</span></strong></p><br> <ul> <li><span>Collaborate closely with business units to resolve customer credit issues, disputes, and credit limit allocations.</span></li> <li><span>Provide expert advice and guidance on customer creditworthiness and risk management practices.</span></li> <li><span>Share industry insights and market intelligence to support informed business decisions.&nbsp;</span></li> </ul> <p><strong><span>Team Leadership &amp; Development&nbsp;</span></strong></p><br> <ul> <li><span>Lead, coach, and develop the credit team to ensure high performance and operational excellence.</span></li> <li><span>Ensure field visits are conducted jointly with business units to assess customer profiles and support credit decisions.</span></li> <li><span>Review and approve customer assessment reports submitted by the team.</span></li> <li><span>Optimize team resources, workloads, and processes to enhance productivity and service delivery.&nbsp;</span></li> </ul> <p><strong><span>Candidate Requirements&nbsp;</span></strong></p><br> <p><strong><span>Education</span></strong></p><br> <ul> <li><span>Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related discipline.</span></li> <li><span>Professional certification in Credit Management, Finance, Risk Management, or Accounting (e.g., CICP, CFA, CPA, ACCA) is preferred.&nbsp;</span></li> </ul> <p><strong><span>Experience</span></strong></p><br> <ul> <li><span>8–12 years of progressive experience in credit management, credit risk, finance, or related fields.</span></li> <li><span>Minimum 3–5 years of leadership experience managing credit teams.</span></li> <li><span>Proven experience in credit policy development, credit analysis, customer risk assessment, and credit limit management.</span></li> <li><span>Experience working within a diversified or multi-business-unit environment is advantageous.&nbsp;</span></li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Job Summary</span></strong></p><br> <p><span>The Credit Facilities Manager is responsible for leading the organization's credit risk management function by developing and enforcing credit policies, evaluating credit applications, monitoring credit exposure, and ensuring compliance with approved credit procedures. The role holds the final authority for approving or declining credit applications within the established risk framework and provides strategic guidance to business units on credit-related matters. The job holder also oversees the credit team, optimizes resources, and supports sound business growth through effective credit risk management.</span></p><br> <p><span><strong>Key Responsibilities</strong></span></p><br> <p><strong><span>Credit Policy &amp; Risk Management</span></strong></p><br> <ul> <li><span>Develop, implement, and continuously enhance credit policies and procedures in line with business objectives and risk appetite.</span></li> <li><span>Define and assign appropriate credit limits for business units and customers based on risk assessments.</span></li> <li><span>Recommend improvements to credit policies, procedures, and supporting information systems.</span></li> <li><span>Monitor overall credit exposure across the organization and provide timely reporting to management.</span></li> <li><span>Identify emerging risks, warning signals, and potential areas of concern, recommending corrective actions as required.&nbsp;</span></li> </ul> <p><strong><span>Credit Assessment &amp; Approval&nbsp;</span></strong></p><br> <ul> <li><span>Evaluate and process customer credit applications in accordance with established credit policies and procedures.</span></li> <li><span>Exercise final approval authority for accepting or declining credit applications within delegated limits.</span></li> <li><span>Conduct periodic reviews of customer credit limits to ensure adequacy and alignment with changing business conditions.</span></li> <li><span>Ensure customer master data and credit records remain accurate, complete, and up to date.&nbsp;</span></li> </ul> <p><strong><span>Governance &amp; Compliance&nbsp;</span></strong></p><br> <ul> <li><span>Conduct regular reviews and audits to ensure compliance with credit policies and procedures.</span></li> <li><span>Investigate deviations and implement corrective measures where required.</span></li> <li><span>Maintain effective controls to safeguard the organization's financial interests and minimize credit losses.&nbsp;</span></li> </ul> <p><strong><span>Business Partnership &amp; Stakeholder Management&nbsp;</span></strong></p><br> <ul> <li><span>Collaborate closely with business units to resolve customer credit issues, disputes, and credit limit allocations.</span></li> <li><span>Provide expert advice and guidance on customer creditworthiness and risk management practices.</span></li> <li><span>Share industry insights and market intelligence to support informed business decisions.&nbsp;</span></li> </ul> <p><strong><span>Team Leadership &amp; Development&nbsp;</span></strong></p><br> <ul> <li><span>Lead, coach, and develop the credit team to ensure high performance and operational excellence.</span></li> <li><span>Ensure field visits are conducted jointly with business units to assess customer profiles and support credit decisions.</span></li> <li><span>Review and approve customer assessment reports submitted by the team.</span></li> <li><span>Optimize team resources, workloads, and processes to enhance productivity and service delivery.&nbsp;</span></li> </ul> <p><strong><span>Candidate Requirements&nbsp;</span></strong></p><br> <p><strong><span>Education</span></strong></p><br> <ul> <li><span>Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related discipline.</span></li> <li><span>Professional certification in Credit Management, Finance, Risk Management, or Accounting (e.g., CICP, CFA, CPA, ACCA) is preferred.&nbsp;</span></li> </ul> <p><strong><span>Experience</span></strong></p><br> <ul> <li><span>8–12 years of progressive experience in credit management, credit risk, finance, or related fields.</span></li> <li><span>Minimum 3–5 years of leadership experience managing credit teams.</span></li> <li><span>Proven experience in credit policy development, credit analysis, customer risk assessment, and credit limit management.</span></li> <li><span>Experience working within a diversified or multi-business-unit environment is advantageous.&nbsp;</span></li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As an Account Manager for our innovative Digital Solutions Platform, you will play a pivotal role in driving client success and fostering long-term partnerships. This position is not just about managing accounts; it's about being a strategic advisor to our clients, ensuring they derive maximum value from our digital offerings. You will be part of a dynamic team that thrives on collaboration and creativity, where your insights and expertise will directly influence our clients’ growth trajectories.</p><p>In this role, you will have the opportunity to work with cutting-edge technologies and contribute to the development of solutions that address real-world challenges. We believe in investing in our people, offering extensive training and development programs to help you enhance your skills and advance your career. You'll also enjoy a vibrant team culture that encourages innovation and celebrates success, making every day at work an exciting journey of learning and achievement.</p><p>As you grow in this position, you will not only develop your account management skills but also gain exposure to strategic planning and execution. Your contributions will be crucial in shaping our client relationships and driving business outcomes. We are looking for someone who is passionate about technology and dedicated to helping clients succeed, as this role offers a unique chance to influence the direction of our digital solutions while advancing your career in a supportive environment.</p><p><b>Responsibilities:</b></p><ol><li>Develop and maintain strong relationships with key clients, understanding their business needs and objectives to provide tailored digital solutions that drive success.</li><li>Collaborate with cross-functional teams, including marketing, product development, and customer support, to ensure seamless delivery of services and solutions that meet client expectations.</li><li>Analyze client data and feedback to identify opportunities for improvement and growth, implementing strategies that enhance client satisfaction and retention.</li><li>Prepare and deliver compelling presentations and proposals to clients, showcasing the value of our digital solutions and how they align with client goals.</li><li>Monitor industry trends and competitor activities to provide insights that inform strategic decisions and enhance our service offerings.</li><li>Manage project timelines and deliverables, ensuring that all client projects are completed on time and within budget, while maintaining high-quality standards.</li><li>Conduct regular performance reviews with clients, presenting insights and recommendations that drive continuous improvement and foster long-term partnerships.</li><li>Develop and implement account plans that align with overall business objectives, ensuring that both client and company goals are achieved.</li><li>Act as a liaison between clients and internal teams, advocating for client needs while ensuring that internal resources are effectively utilized to deliver exceptional results.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Experience:</b> 3–5 years</p><p><b>Key Requirements:</b></p><ul><li>B2B account management experience within technology, SaaS, ERP, HR Tech, Digital Solutions, or Software industries.</li><li>Proven ability to manage customer relationships while identifying upselling and cross-selling opportunities.</li><li>Strong commercial mindset with experience handling enterprise or corporate clients.</li><li>Excellent presentation, communication, and stakeholder management skills.</li><li>Experience selling digital platforms or software solutions is highly preferred.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking an experienced and results-driven <b>Finance Manager</b> to oversee the financial operations of a leading pharmaceutical company in Kuwait. The ideal candidate will be responsible for financial planning, budgeting, reporting, cash flow management, compliance, and supporting business decisions through financial analysis. This role requires strong leadership skills and experience in managing finance functions within the pharmaceutical, healthcare, FMCG, or distribution sectors.</p><p><br></p><p>Key Responsibilities</p><ul><li>Manage all accounting and finance operations, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and Treasury.</li><li>Prepare monthly, quarterly, and annual financial statements in compliance with IFRS.</li><li>Develop and monitor annual budgets, forecasts, and financial plans.</li><li>Analyze financial performance and provide strategic recommendations to senior management.</li><li>Oversee cash flow, working capital, and banking relationships.</li><li>Ensure compliance with Kuwait financial regulations, company policies, and statutory requirements.</li><li>Coordinate internal and external audits and ensure timely resolution of audit findings.</li><li>Monitor inventory valuation, stock provisions, and product costing.</li><li>Review financial controls and implement process improvements.</li><li>Prepare management reports, financial dashboards, and KPI analysis.</li><li>Partner with Sales, Supply Chain, Procurement, and Operations to support business growth and profitability.</li><li>Lead, mentor, and develop the finance team while fostering a culture of accountability and continuous improvement.</li></ul><p>Requirements</p><ul><li>Bachelor's Degree in Finance, Accounting, Commerce, or a related discipline.</li><li>Professional qualification such as <b>CPA, ACCA, CMA, or CA</b> is highly preferred.</li><li>Minimum <b>8–12 years</b> of progressive finance and accounting experience.</li><li>At least <b>3–5 years</b> of experience in a Finance Manager role.</li><li>Experience in the <b>Pharmaceutical, Healthcare, FMCG, or Distribution</b> industry is preferred.</li><li>Strong knowledge of IFRS, financial reporting, budgeting, and cash flow management.</li><li>Hands-on experience with ERP systems such as <b>SAP, Oracle, Microsoft Dynamics, or similar</b>.</li><li>Advanced proficiency in Microsoft Excel and financial reporting tools.</li><li>Excellent analytical, leadership, communication, and problem-solving skills.</li><li>Ability to work in a fast-paced environment and meet tight deadlines.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Preferred Skills</p><ul><li>Financial Planning &amp; Analysis (FP&amp;A)</li><li>Budgeting &amp; Forecasting</li><li>Cost Control &amp; Profitability Analysis</li><li>Treasury &amp; Cash Flow Management</li><li>Inventory &amp; Cost Accounting</li><li>Financial Reporting (IFRS)</li><li>Audit &amp; Compliance</li><li>ERP Systems</li><li>Team Leadership</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Position: </span><span>Director, Centre for Teaching &amp; Learning (CTL)</span><br></p><br> <p><span>Classification:</span> Director Level<br><span>Reports To:</span> Vice President for Academic Affairs <br><span>About The American International University</span></p><br> <p>American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs in Engineering, Architecture and Design, Business Administration, Arts and Sciences, and Education, delivered in English on the American model of higher education. AIU serves a community of over 3,000 students and is executing the RISE Strategy 2026–2030 a five-year institutional transformation anchored in research development, WSCUC international accreditation, student success, and community engagement.</p><br> <p>Teaching and learning excellence is one of the University's principal strategic foundations and an essential enabler of every pillar of the RISE Strategy. Without it, research does not flourish, accreditation evidence is weak, students do not succeed, and employability outcomes disappoint. The Director of the Centre for Teaching &amp; Learning is the person who builds, sustains, and continuously improves that foundation making this one of the most consequential academic leadership appointments AIU will make.</p><br> <p>For more information, visit: www.aiu.edu.kw<br></p><br> <p><span>Department Profile</span></p><br> <p>The Centre for Teaching &amp; Learning (CTL) is AIU's institutional hub for teaching excellence, faculty development, and learning innovation. It operates under the Office of the VPAA and serves all five schools and the Foundation Programme working with over 120 full-time faculty and a growing adjunct complement. The CTL is newly established as one of AIU's strategic academic support centres under the Office of the Vice President for Academic Affairs. The Director serves as its founding leader, responsible for building the Centre's programmes, culture, partnerships, and institutional reputation from the ground up.</p><br> <p><span>The CTL carries three interconnected institutional mandates at AIU:</span></p><br> <ol> <li>Faculty Excellence &amp; Development: Building a culture of teaching excellence across AIU through structured professional development, peer observation, new faculty induction, individual coaching, and the scholarship of teaching and learning.</li> <li>Learning Innovation &amp; Digital Education: Advancing instructional design, educational technology integration, and evidence-based pedagogy ensuring that every AIU course, regardless of modality, reflects current best practice and produces documented student learning outcomes.</li> <li>Assessment, Accreditation &amp; Institutional&nbsp; Evidence: Generating, curating, and maintaining the teaching and learning evidence that WSCUC accreditation requires the CTL Knowledge Repository, SLO assessment data, faculty development participation records, and the annual Teaching &amp; Learning Impact Report.</li> </ol> <p><span>Scope of Work</span><br></p><br> <p>The Director of the Centre for Teaching &amp; Learning provides strategic and operational leadership across five interconnected domains all of which must function simultaneously and reinforce each other. The Director is simultaneously a faculty developer, an instructional designer, an assessment specialist, a grant administrator, and an institutional evidence builder. The Director also serves as an institutional change leader, fostering a culture of continuous improvement, innovation, collaboration, and evidence-informed educational practice across all academic units. This is not a role for a specialist who does one of these well; it is a role for a leader who does all of them, and who can build a centre that extends their capacity through institutional culture and peer networks.</p><br> <p><span>Key Responsibilities</span></p><br> <p><span>1. Faculty Professional Development</span></p><br> <ul> <li>Design, deliver, and continuously evaluate a structured, evidence-based faculty development programme across AIU covering evidence-based pedagogy, inclusive teaching, active learning, hybrid and online instruction, AI in teaching, student assessment design, and academic writing for publication</li> <li>Lead the New Faculty Induction Programme each September a structured, multi-day orientation covering AIU's mission and RISE Strategy, the SLO assessment cycle, course file requirements, LMS and technology tools, academic freedom, shared governance, and the CTL's services</li> <li>Establish and facilitate Faculty Learning Communities peer groups organised around shared teaching interests, disciplinary challenges, or pedagogical themes as the primary vehicle for sustained, collegial professional development</li> <li>Coordinate and manage the peer observation of teaching cycle providing the framework, training observers, facilitating feedback conversations, and maintaining confidential records that support faculty development without functioning as a surveillance mechanism</li> <li>Provide individual faculty consultations on course design, assessment strategy, student engagement, and teaching effectiveness functioning as a trusted advisor, not an evaluator</li> <li>Develop and maintain the CTL professional development calendar, ensuring that sessions are scheduled at times accessible to all faculty including those with heavy teaching loads, offered in formats appropriate to different needs, and evaluated for effectiveness after each cycle</li> <li>Coordinate academic leadership development workshops for Programme Coordinators, Department Chairs, Associate Deans and Deans in collaboration with the Office of Faculty Affairs.</li> <li>Develop an institutional teaching certification pathway aligned with the UK Professional Standards Framework (Advance HE) or equivalent international framework.</li> </ul> <p>&nbsp;<span>2. </span><span>Instructional Design &amp; Educational Technology</span></p><br> <ul> <li>Lead instructional design support for AIU's academic programmes assisting Deans, Department Chairs, and individual faculty in designing courses that align learning outcomes with instructional activities and assessment methods, regardless of delivery modality</li> <li>Advance AIU's capacity in online and hybrid course design building internal expertise, establishing course quality standards, and ensuring that digital learning experiences are as rigorous and engaging as in-person instruction</li> <li>Coordinate with the CTO and Digital Transformation Office on educational technology adoption evaluating new tools for pedagogical value, training faculty in their use, and ensuring that technology serves learning goals rather than displacing them</li> <li>Develop and maintain a practical institutional policy on the use of Generative AI in teaching and learning balancing innovation with academic integrity, and ensuring that faculty understand how to design assessments that remain valid in an AI-enabled environment</li> <li>Build and maintain the CTL Knowledge Repository a curated collection of teaching resources, case studies, grant outputs, peer observation frameworks, and WASC evidence artefacts available to all AIU faculty and retained as institutional evidence</li> <li>Work collaboratively with the Office of Graduate Studies in developing high-quality graduate teaching and supervision practices.</li> <li>Support the design of microcredentials, executive education and lifelong learning initiatives where appropriate.</li> </ul> <p><span>3. Student Learning Outcomes Assessment Training</span></p><br> <ul> <li>Coordinate AIU's institutional SLO assessment Training, working with the Assessment Coordinator and VPAA to ensure that faculty collect, analyse, and document PLO achievement data each semester using consistent, valid assessment methods</li> <li>Train faculty in SLO/PLO design, assessment method selection, rubric development, and close-the-loop documentation transforming assessment from an administrative requirement into a genuine teaching improvement tool</li> <li>Support the Assessment Coordinator in producing the Annual Institutional Effectiveness Report's teaching and learning section the evidence document that WSCUC requires</li> <li>Maintain CTL records of faculty participation in assessment activities, professional development sessions, and peer observation</li> <li>Conduct an annual Teaching &amp; Learning Impact Report, documenting CTL programme participation rates, faculty satisfaction with CTL services, changes in student learning outcomes attributable to CTL interventions, and grant and award outcomes presented to the VPAA and Faculty Council each May</li> <li>Coordinate workshops on authentic assessment in AI-enabled learning environments.</li> <li>Collaborate with Quality Assurance in analysing institutional trends relating to student achievement and learning outcomes.</li> </ul> <p><span>4. RISE Teaching &amp; Learning Grant Programme Administration</span></p><br> <ul> <li>Administer the AIU Teaching &amp; Learning Grant Program including the Teaching Excellence &amp; Innovation Grant, the Undergraduate Research Integration Grant, and the Annual Award for Innovation in Teaching, managing the annual call for applications, review committee formation, awardee notification, fund disbursement, and completion report collection</li> <li>Mentor the grant recipients through the implementation of their projects, providing consultations, connecting them with relevant expertise, and ensuring their work is disseminated to the broader faculty community</li> <li>Organise the annual CTL Teaching &amp; Learning Forum, AIU's flagship event for sharing teaching innovation, recognising grant recipients and award winners, and building the faculty community around shared commitment to excellence</li> <li>Produce and maintain the CTL website and newsletter as a living resource for faculty, communicating available services, upcoming events, grant opportunities, and teaching resources in a format that invites engagement</li> <li>Identify and apply for external funding opportunities, from Kuwait Foundation for the Advancement of Sciences (KFAS), regional higher education networks, and international foundations, to supplement the RISE grant budget and expand the CTL's programme capacity</li> <li>Promote interdisciplinary educational innovation projects involving multiple Schools.</li> <li>Publish annual summaries of funded projects highlighting institutional impact and transferable good practice.</li> </ul> <p><span>5. Strategic Leadership &amp; Institutional Partnership</span></p><br> <ul> <li>Serve as AIU's institutional voice on teaching and learning, advising the VPAA, Deans, and Faculty Council on evidence-based teaching standards, assessment practices, and faculty development priorities</li> <li>Build and maintain partnerships across AIU's institutional functions, with the ALO for accreditation evidence, with the Assessment Coordinator for SLO cycle management, with the CTO for educational technology, with the Registrar for course quality data, and with Student Affairs for student success initiatives</li> <li>Represent AIU in regional and international teaching and learning networks, including the POD Network, HERDSA, and GCC university teaching and learning forums, building relationships and bringing back best practice that benefits AIU faculty</li> <li>Where a joint academic appointment is agreed, teach one course per year in a relevant discipline or in the scholarship of teaching and learning, maintaining personal credibility as a practising educator and eligibility to participate in Faculty Council</li> <li>Contribute to AIU's WSCUC self-study, addressing faculty development, assessment, and teaching quality providing documented evidence of CTL activity and impact</li> </ul> <p><span>Minimum Qualifications: </span></p><br> <p><span>Education</span></p><br> <p>Doctoral degree (PhD or EdD) in Education, Higher Education Pedagogy, Instructional Design, Curriculum and Instruction, Educational Technology, or a closely related discipline required for joint academic appointment eligibility; strongly preferred for the administrative role.</p><br> <p><span>Experience</span></p><br> <ul> <li>Minimum seven (7) years of progressive experience in higher education, with at least three (3) years in a leadership role at a teaching and learning centre, faculty development office, or equivalent institutional function</li> <li>Demonstrated experience leading or managing a Centre for Teaching &amp; Learning, or equivalent institutional function, in a GCC university context</li> <li>Documented experience designing and delivering faculty professional development programmes including workshops, learning communities, peer observation systems, and online development resources for diverse faculty audiences in a multicultural GCC environment</li> <li>Proven experience in instructional design across multiple delivery modalities face-to-face, hybrid, and online with working knowledge of Canvas or equivalent LMS</li> <li>Demonstrated experience with SLO/PLO assessment design, rubric development, and close-the-loop documentation in an accreditation context WASC, AACSB, or comparable quality framework experience is a significant advantage</li> <li>Experience administering faculty development grants or awards managing competitive application processes, review committees, fund disbursement, and outcome reporting</li> <li>Demonstrated experience supporting institutional strategic planning and organisational change within higher education.</li> <li>Experience collaborating with academic quality assurance, accreditation, and institutional effectiveness initiatives.</li> </ul> <p><span>Technical and Pedagogical Knowledge</span></p><br> <ul> <li>Deep, current knowledge of evidence-based pedagogy active learning, inclusive teaching, culturally responsive instruction, universal design for learning, and the scholarship of teaching and learning (SoTL)</li> <li>Proficiency with Canvas (LMS) or equivalent platform both as a course designer and as a platform administrator supporting faculty adoption</li> <li>Working knowledge of educational technology tools relevant to GCC higher education including AI tools for teaching and learning, audience response systems, digital assessment platforms, and collaboration tools</li> <li>Knowledge of WSCUC accreditation standards particularly CFRs 2.3, 2.4, 2.5, 2.8, 2.9, and 3.3 and how CTL evidence maps to self-study requirements</li> <li>Familiarity with the Advance HE Professional Standards Framework (PSF) or equivalent teaching quality framework is an advantage particularly for designing a faculty teaching qualification pathway</li> </ul> <p><span>Skills, Competencies and Personal Attributes</span></p><br> <ul> <li>The credibility to walk into a room of experienced faculty from diverse national and disciplinary backgrounds and be taken seriously not as a trainer, but as a peer colleague who happens to know more about pedagogy than most</li> <li>The cultural intelligence to build trust and engagement in a GCC university where teaching culture, professional norms, and attitudes toward feedback vary significantly</li> <li>Excellent English oral and written communication the ability to write clearly for different audiences, from a workshop handout to a WSCUC self-study section to a newsletter article that faculty actually read</li> <li>Arabic language proficiency is an advantage particularly for engagement with Arabic-speaking Kuwaiti faculty and with external stakeholders including PUC</li> <li>Strong programme management capability the ability to run multiple concurrent programmes (induction, grants, peer observation, forum, website, repository) without dropping any of them</li> <li>Genuine intellectual engagement with teaching the Director of a CTL must be the institution's most enthusiastic advocate for the idea that teaching can always be better, and that better teaching produces better outcomes for students</li> <li>Demonstrated ability to influence institutional culture without direct line authority.</li> <li>Ability to build consensus among academic leaders with differing priorities.</li> </ul> <p><span>Preferred Qualifications</span></p><br> <ul> <li>Prior experience establishing or significantly expanding a CTL at a GCC university candidates who have built something from the ground up are particularly valuable given AIU's founding-director context</li> <li>Fellowship of Advance HE (FHEA) or Senior Fellowship (SFHEA) demonstrating internationally recognised teaching quality credentials that can anchor a faculty teaching qualification pathway at AIU</li> <li>Published research or professional thought leadership on teaching and learning in higher education particularly in GCC or Arab higher education contexts, or in the scholarship of teaching and learning (SoTL)</li> <li>Experience managing AI-related teaching and learning policy including responsible AI use frameworks, assessment design in an AI-enabled environment, and faculty training on generative AI tools</li> <li>Prior experience contributing to a WSCUC, QAA, AACSB, or comparable accreditation self-study in the teaching and learning or faculty development sections providing direct documentation skills that will accelerate AIU's WASC process</li> <li>Familiarity with Kuwait's higher education context PUC requirements, Kuwaiti student characteristics, Kuwait Vision 2035 workforce priorities enabling contextually grounded programme design from day one</li> <li>Experience in curriculum transformation.</li> <li>Experience leading digital transformation.</li> <li>Experience establishing institutional communities of practice.</li> </ul> <p><span>How to Apply</span></p><br> <p>Interested candidates should visit the Job Opportunities section on the AIU website and submit a complete application comprising:</p><br> <ul> <li>A current curriculum vitae</li> <li>A cover letter (maximum 3 pages) addressing three specific questions: (1) Describe a faculty development programme or centre initiative you personally designed and led in a GCC university, what was the starting state, what did you build, and how do you know it worked? (2) How do you build trust and engagement with faculty who are sceptical about CTL services, what is your strategy for turning opt-out faculty into advocates? (3) What is your vision for the AIU Centre for Teaching &amp; Learning's role in the WASC accreditation process?</li> <li>A brief teaching philosophy statement (maximum one page) not abstract, but specific: what do you believe about how university faculty learn to teach better, and how does that belief shape what you would do at AIU?</li> <li>Contact details for three professional referees at least two of whom can speak to your centre leadership or faculty development work, and at least one of whom is a faculty member you have supported</li> </ul> <p>Applications are reviewed on a rolling basis. The selection process includes a structured interview with the VPAA and a teaching and learning strategy presentation to a panel including the VPAA, two Deans, and a Faculty Council representative reflecting the shared governance principles that the CTL Dire</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Dashco Middle East is seeking an experienced <b>Arabic speaking Public Relations Manager</b> to lead corporate communications, stakeholder engagement, and strategic relationship management for a diversified holding company in Kuwait.</p><p><br></p><p><b>Position:</b> Public Relations Manager (Arabic Speaker)</p><p><br></p><p><b>Industry:</b> Investment Management</p><p><br></p><p><b>Location:</b> Kuwait</p><p><br></p><p><b>Work Model:</b> On site</p><p><br></p><p><b>Relocation:</b> Overseas candidates are welcome to apply and must be willing to relocate to Kuwait</p><p><br></p><p><b>About the Role</b></p><p>This is a senior leadership role responsible for strengthening the company's reputation, supporting business growth, and building strong relationships with government entities, investors, media, clients, and strategic partners across Kuwait and international markets.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Develop and execute corporate PR and communication strategies aligned with business objectives.</li><li>Build and maintain strong relationships with government authorities, regulatory bodies, business councils, chambers of commerce, embassies, investors, clients, and strategic partners.</li><li>Represent the company at meetings, conferences, exhibitions, networking events, and official engagements locally and internationally.</li><li>Manage media relations, including press releases, media briefings, interviews, and reputation management.</li><li>Lead crisis communication planning and act as the primary communication contact during critical situations.</li><li>Support investor communications, including presentations, corporate messaging, and stakeholder engagement.</li><li>Ensure consistent corporate messaging and brand representation across all communication channels.</li><li>Coordinate corporate events, executive speaking engagements, and media appearances.</li><li>Support digital PR initiatives in collaboration with the Marketing team to strengthen the company's online presence.</li><li>Develop internal communication initiatives that enhance employee engagement.</li><li>Identify networking and partnership opportunities that support business development and international expansion.</li><li>Monitor political, regulatory, economic, and industry developments and provide strategic recommendations to senior management.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Bachelor's degree in Public Relations, Communications, Marketing, Journalism, or a related field. A Master's degree is an advantage.</li><li>Relevant experience in Public Relations, Corporate Affairs, Government Relations, Business Relations, or Stakeholder Management.</li><li>Experience within a holding company, diversified group, multinational organization, or large corporate environment is highly preferred.</li><li>Demonstrated success in building relationships with government authorities, investors, business leaders, media, and strategic partners.</li><li>Experience supporting market expansion, business development, or international growth initiatives is an advantage.</li><li>Excellent written and verbal communication, presentation, and stakeholder management skills.</li><li>Strong media relations and crisis communication experience.</li><li>Excellent organizational and project management skills with the ability to manage multiple priorities.</li><li>Experience working with digital and social media communications.</li><li>Knowledge of investor relations is a plus.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Description <p>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.</p><br><br> <p>As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><br><br> <p><strong>Job Function: </strong></p><br><br> Medical Affairs Group <p><strong>Job Sub Function: </strong></p><br><br> Medical Affairs <p><strong>Job Category:</strong></p><br><br> People Leader <p><strong>All Job Posting Locations:</strong></p><br><br> Kuwait City, Kuwait <p><strong>Job Description:</strong></p><br><br> <p><strong>About Surgery</strong></p><br><br> <p>Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.</p><br><br><p>Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.</p><br><br><p>Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech</p><br><br><p><strong>We are searching for the best talent for Senior Manager Professional Education Surgery - MEA.</strong></p><br><br><p><strong>Purpose: </strong></p><br><br><p>The Senior Professional Education Manager – MEA is responsible for developing and executing a comprehensive professional education strategy that advances the clinical adoption of the company’s products and solutions across the Middle East and Africa region.</p><br><br><p>The role partners closely with Commercial, Marketing, Medical Affairs, Regulatory, Health Care Compliance, and external healthcare professionals to design, organize, and deliver high-quality educational programs for surgeons, nurses, and allied healthcare professionals. Through innovative educational initiatives, the role ensures healthcare professionals have the knowledge, skills, and confidence to deliver optimal patient outcomes while supporting the organization’s strategic priorities and growth objectives.</p><br><br><p><strong>You will be responsible for:</strong></p><br><br><p><strong>Professional Education Strategy</strong></p><br><br><ul><li><p>Develop and execute the regional professional education strategy aligned with business priorities, clinical evidence, and customer needs.</p><br><br></li><li><p>Translate commercial and clinical objectives into impactful educational programs that support product adoption and procedural excellence.</p><br><br></li><li><p>Identify capability gaps and educational opportunities across markets, specialties, and customer segments.</p><br><br></li><li><p>Establish annual education plans, budgets, and success metrics for the region.</p><br><br></li></ul><p><strong>Program Development &amp; Execution</strong></p><br><br><ul><li><p>Design and deliver regional and local educational initiatives, including:</p><br><br><ul><li><p>Surgeon training programs</p><br><br></li><li><p>Nursing and allied healthcare professional education</p><br><br></li><li><p>Clinical workshops and cadaveric training</p><br><br></li><li><p>Centers of Excellence programs</p><br><br></li><li><p>Fellowship and observership programs</p><br><br></li><li><p>Faculty development initiatives</p><br><br></li><li><p>Digital and virtual learning solutions</p><br><br></li></ul></li><li><p>Lead end-to-end planning and execution of educational events, ensuring excellence in customer experience and operational delivery.</p><br><br></li><li><p>Develop innovative learning formats that enhance engagement and knowledge retention.</p><br><br></li></ul><p><strong>Faculty &amp; Key Opinion Leader Engagement</strong></p><br><br><ul><li><p>Build and maintain strong relationships with leading surgeons, nurses, and healthcare professionals across the region.</p><br><br></li><li><p>Identify, recruit, and develop faculty members to support educational initiatives.</p><br><br></li><li><p>Partner with clinical experts to ensure educational content remains evidence-based, relevant, and clinically meaningful.</p><br><br></li><li><p>Facilitate faculty meetings, advisory boards, and curriculum development sessions.</p><br><br></li></ul><p><strong>Cross-Functional Collaboration</strong></p><br><br><ul><li><p>Partner with Marketing and Commercial teams to align educational activities with strategic business objectives.</p><br><br></li><li><p>Collaborate with Medical Affairs to ensure scientific integrity and appropriate educational content.</p><br><br></li><li><p>Work closely with Regulatory, Legal, and Healthcare Compliance teams to ensure all activities adhere to applicable policies and regulations.</p><br><br></li><li><p>Coordinate with local market teams to ensure regional programs address country-specific needs.</p><br><br></li></ul><p><strong>Budget &amp; Resource Management</strong></p><br><br><ul><li><p>Manage the regional professional education budget and ensure effective allocation of resources.</p><br><br></li><li><p>Evaluate educational investments and optimize return on investment.</p><br><br></li><li><p>Oversee external vendors, agencies, event organizers, and training partners.</p><br><br></li></ul><p><strong>Measurement &amp; Continuous Improvement</strong></p><br><br><ul><li><p>Establish KPIs and dashboards to measure the effectiveness of educational programs.</p><br><br></li><li><p>Analyze participant feedback, learning outcomes, and business impact metrics.</p><br><br></li><li><p>Implement continuous improvement initiatives to enhance educational quality and effectiveness.</p><br><br></li><li><p>Utilize data and insights to inform future educational strategies.</p><br><br></li></ul><p><strong>Leadership &amp; Influence</strong></p><br><br><ul><li><p>Serve as a regional subject matter expert in healthcare professional education and adult learning methodologies.</p><br><br></li><li><p>Provide leadership and guidance to country teams regarding educational best practices.</p><br><br></li><li><p>Influence stakeholders across multiple functions and geographies to drive execution and alignment.</p><br><br></li><li><p>Represent the organization at regional and international professional education forums.</p><br><br></li></ul><p><strong>Qualifications / Requirements:</strong></p><br><br><p><strong>Education</strong></p><br><br><ul><li><p>Bachelor’s degree required.</p><br><br></li><li><p>Advanced degree preferred (MBA, Master’s in Education, Healthcare Management, Clinical Discipline, or related field).</p><br><br></li></ul><p><strong>Experience</strong></p><br><br><ul><li><p>Minimum 8–10 years of experience in professional education, clinical education, marketing, medical affairs, or commercial roles within the healthcare, medical device, pharmaceutical, or life sciences industry.</p><br><br></li><li><p>Demonstrated experience planning and executing large-scale regional educational programs.</p><br><br></li><li><p>Experience working with healthcare professionals, faculty members, and key opinion leaders.</p><br><br></li><li><p>Experience managing complex projects across multiple countries and cultures.</p><br><br></li><li><p>Previous experience within the Middle East and Africa region strongly preferred.</p><br><br></li></ul><p><strong>Skills &amp; Competencies</strong></p><br><br><ul><li><p>Strategic thinking and execution excellence.</p><br><br></li><li><p>Strong project and event management capabilities.</p><br><br></li><li><p>Excellent stakeholder management and influencing skills.</p><br><br></li><li><p>Strong presentation, facilitation, and communication skills.</p><br><br></li><li><p>Budget management and financial acumen.</p><br><br></li><li><p>Ability to work effectively in a matrix organization.</p><br><br></li><li><p>Customer-focused mindset with a passion for education and learning.</p><br><br></li><li><p>Strong analytical and problem-solving capabilities.</p><br><br></li><li><p>High level of professionalism, ethics, and compliance awareness.</p><br><br></li></ul><p><strong>Travel Requirements</strong></p><br><br><ul><li><p>Regional and international travel up to 40–50% as required to support educational programs, faculty engagement, and business priorities.</p><br><br></li></ul><p><strong>Success Measures</strong></p><br><br><ul><li><p>Achievement of annual professional education objectives.</p><br><br></li><li><p>Quality and impact of educational programs delivered.</p><br><br></li><li><p>Healthcare professional engagement and satisfaction scores.</p><br><br></li><li><p>Clinical adoption and capability development outcomes.</p><br><br></li><li><p>Compliance and operational excellence.</p><br><br></li><li><p>Effective budget management and resource utilization.</p><br><br></li><li><p>Strength and growth of regional faculty networks.</p><br><br></li><li><p>Alignment of educational activities with business growth priorities and patient care outcomes.</p><br><br></li></ul><br> <p><strong>Required Skills: </strong></p><br><br> <p><strong>Preferred Skills:</strong></p><br><br> Analytical Reasoning, Clinical Research and Regulations, Clinical Trials Operations, Communication, Content Evaluation, Developing Others, Digital Culture, Digital Literacy, Healthcare Trends, Inclusive Leadership, Leadership, Medical Affairs, Medical Communications, Medical Compliance, Prioritization of Tasks, Product Strategies, Scientific Research, Strategic Thinking, Team Management <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Position: </span><span>Director, Office of Faculty Affairs (OFA)</span><br></p><br> <p><span>Classification:</span> &nbsp;Director Level<br><span>Reports To:</span> Vice President for Academic Affairs</p><br> <p><span>About The American International University</span></p><br> <p>American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs in Engineering, Architecture and Design, Business Administration, Arts and Sciences, and Education, delivered in English on the American model of higher education. AIU serves a community of over 3,000 students and is executing the RISE Strategy 2026–2030 a five-year institutional transformation anchored in research development, WSCUC international accreditation, student success, and community engagement.</p><br> <p>Faculty excellence is one of AIU's greatest strategic assets and an essential enabler of every pillar of the RISE Strategy. Outstanding teaching, meaningful scholarship, effective service, academic leadership, and institutional innovation all depend upon attracting, supporting, developing, recognising, and retaining exceptional faculty. The Director of the Office of Faculty Affairs is responsible for creating an institutional environment in which faculty thrive throughout their academic careers, strengthening academic excellence, shared governance, leadership development, and institutional effectiveness while supporting AIU's ambitions for WSCUC accreditation and long-term academic distinction.</p><br> <p>For more information, visit: www.aiu.edu.kw</p><br> <p><span>Department Profile</span></p><br> <p>The Office of Faculty Affairs (OFA) is AIU's institutional hub for faculty success, academic engagement, academic career development, shared governance, and institutional faculty excellence. Operating under the Office of the Vice President for Academic Affairs, the Office serves all Schools, the Foundation Programme, and future graduate programmes, working collaboratively with more than 120 full-time faculty together with adjunct, visiting, and future clinical faculty.</p><br> <p>The Office is established as one of AIU's strategic academic support units under the RISE Strategy, with the Director serving as its founding leader responsible for developing the Office's policies, programmes, partnerships, operational culture, and long-term strategic direction. Working collaboratively with Human Resources, Deans, Department Chairs, the Centre for Teaching &amp; Learning, the Office of Graduate Studies, the Office of Research and Scholarly Activity, the Registrar, Quality Assurance, Student Affairs, Library Services, and other institutional units, the Director ensures that faculty-related academic matters are coordinated consistently across the University while maintaining a clear distinction from Human Resources' employment responsibilities.</p><br> <p>The Office complements—but does not replace—the responsibilities of Human Resources. Human Resources remains responsible for employment administration, contracts, payroll, benefits, immigration, and employee relations, while the Office of Faculty Affairs provides academic leadership, coordination, guidance, and support on matters relating to faculty success, academic development, governance, academic progression, recognition, and institutional effectiveness.</p><br> <p><span>The Office carries four interconnected institutional mandates:</span></p><br> <p><span>1. Faculty Success &amp; Engagement</span></p><br> <p>Building an academic environment in which faculty are supported throughout every stage of their academic careers through mentoring, engagement, recognition, wellbeing, professional growth, leadership development, and institutional support.</p><br> <p><span>2. Academic Career Development &amp; Recognition</span></p><br> <p>Supporting promotion, academic rank progression, leadership development, succession planning, recognition, awards, and continuous academic growth.</p><br> <p><span>3. Academic Policies &amp; Shared Governance</span></p><br> <p>Promoting transparent governance, institutional consistency, academic integrity, faculty participation in decision-making, and continuous policy development.</p><br> <p><span>4. Institutional Excellence &amp; Faculty Effectiveness</span></p><br> <p>Supporting institutional effectiveness, accreditation, academic quality, faculty engagement, strategic planning, and cross-functional collaboration in support of AIU's long-term academic mission.</p><br> <p><span>Scope of Work</span></p><br> <p>The Director of the Office of Faculty Affairs provides strategic and operational leadership across six interconnected institutional domains that collectively support faculty excellence, institutional effectiveness, academic quality, and shared governance.</p><br> <p>The Director serves as the University's principal academic administrator for faculty affairs, providing leadership in the development and implementation of faculty-related academic policies, career development initiatives, governance structures, recognition programmes, academic support services, and institutional planning. The Director is simultaneously a strategic advisor, policy leader, governance specialist, faculty advocate, organisational developer, and institutional partner. This is not a role focused on employment administration; rather, it is a leadership position responsible for creating an institutional environment in which faculty are supported, recognised, developed, and empowered to contribute fully to AIU's academic mission.</p><br> <p>The Director operates primarily as a strategic leader, advisor, facilitator, and institutional partner, working collaboratively with Human Resources and other University offices rather than duplicating their operational responsibilities.</p><br> <p>This position requires a leader capable of building relationships across the institution, promoting collaboration, supporting faculty success, and ensuring that faculty-related academic processes are fair, transparent, consistent, and aligned with AIU's strategic priorities.</p><br> <p><span>Key Responsibilities</span></p><br> <p><span>1. Faculty Success and Academic Engagement</span></p><br> <ul> <li>Develop a comprehensive institutional strategy supporting faculty success throughout the academic career lifecycle.</li> <li>Establish and coordinate faculty mentoring programmes for new, early-career, international, and newly promoted faculty.</li> <li>Coordinate faculty orientation and academic transition activities in collaboration with Human Resources and the Centre for Teaching &amp; Learning.</li> <li>Promote interdisciplinary collaboration among faculty across schools.</li> <li>Develop programmes supporting faculty engagement and institutional belonging.</li> <li>Coordinate faculty networking events, retreats, academic forums, and engagement initiatives.</li> <li>Support faculty wellbeing through collaboration with relevant institutional offices.</li> <li>Facilitate communication between Academic Affairs and faculty.</li> <li>Serve as an accessible resource for faculty seeking guidance on academic policies and procedures.</li> <li>Promote an inclusive, respectful, and collaborative academic culture.</li> <li>Coordinate faculty recognition and appreciation initiatives.</li> <li>Support retention of high-performing faculty through engagement initiatives.</li> <li>Develop institutional faculty engagement and satisfaction surveys.</li> <li>Analyse institutional trends affecting faculty wellbeing and engagement.</li> <li>Coordinate faculty leadership retreats.</li> <li>Coordinate communities of academic practice.</li> <li>Support international faculty transition and integration.</li> <li>Develop faculty wellbeing initiatives.</li> <li>Promote cross-school collaboration.</li> <li>Coordinate annual faculty engagement programmes.</li> </ul> <p><span>2. Academic Policies and Faculty Governance</span></p><br> <ul> <li>Develop, maintain, and periodically review faculty-related academic policies.</li> <li>Maintain the AIU Faculty Handbook.</li> <li>Coordinate policy implementation across all schools.</li> <li>Ensure consistent interpretation and application of faculty academic policies.</li> <li>Support Faculty Council operations.</li> <li>Coordinate faculty committee appointments.</li> <li>Support elections to Faculty Council and other academic committees.</li> <li>Promote shared governance across Academic Affairs.</li> <li>Develop policy guidance documents.</li> <li>Advise Deans and Department Chairs on policy interpretation.</li> <li>Coordinate institutional consultation during policy development.</li> <li>Benchmark policies against international best practice.</li> <li>Review governance structures to ensure effectiveness.</li> <li>Promote faculty participation in institutional decision-making.</li> <li>Maintain the institutional Faculty Policy Repository.</li> <li>Coordinate annual review of the Faculty Handbook.</li> <li>Develop faculty policy guidance notes.</li> <li>Support Faculty Council strategic planning.</li> <li>Coordinate faculty consultations during policy revisions.</li> </ul> <p><span>3. Faculty Career Development and Academic Progression</span></p><br> <ul> <li>Coordinate institutional promotion processes.</li> <li>Coordinate academic rank assignment and review.</li> <li>Coordinate promotion committees.</li> <li>Develop guidance relating to promotion expectations.</li> <li>Coordinate academic leadership development programmes.</li> <li>Identify emerging academic leaders.</li> <li>Support succession planning.</li> <li>Coordinate sabbatical recommendations.</li> <li>Coordinate research leave recommendations.</li> <li>Coordinate distinguished appointments.</li> <li>Coordinate emeritus appointments.</li> <li>Coordinate visiting scholar appointments.</li> <li>Promote continuous academic career development.</li> <li>Monitor institutional promotion outcomes.</li> <li>Benchmark promotion practices internationally.</li> <li>Develop institutional leadership development pathways.</li> <li>Coordinate Department Chair orientation.</li> <li>Support Associate Dean leadership development.</li> <li>Monitor promotion success rates.</li> <li>Support faculty preparing promotion portfolios.</li> </ul> <p><span>4. </span><span>Faculty Academic Excellence</span></p><br> <ul> <li>Collaborate with the Centre for Teaching &amp; Learning regarding faculty development priorities.</li> <li>Identify institutional faculty development needs.</li> <li>Promote excellence in teaching, scholarship, and service.</li> <li>Encourage interdisciplinary collaboration.</li> <li>Promote international academic engagement.</li> <li>Coordinate academic recognition programmes.</li> <li>Promote faculty awards.</li> <li>Encourage innovation in academic practice.</li> <li>Support leadership development.</li> <li>Monitor institutional trends affecting faculty success.</li> <li>Coordinate institutional teaching awards jointly with the Centre for Teaching &amp; Learning.</li> <li>Promote participation in professional associations.</li> <li>Encourage educational innovation.</li> <li>Promote academic leadership development.</li> <li>Support institutional academic excellence initiatives.</li> </ul> <p><span>5. Faculty Recognition and Community Building</span></p><br> <ul> <li>Coordinate annual faculty awards.</li> <li>Develop recognition programmes.</li> <li>Celebrate faculty achievements.</li> <li>Coordinate promotion celebrations.</li> <li>Publicise faculty accomplishments.</li> <li>Support faculty appreciation events.</li> <li>Strengthen institutional culture.</li> <li>Foster collegiality.</li> <li>Promote faculty engagement.</li> <li>Encourage cross-school collaboration.</li> </ul> <p><span>6. Strategic Leadership and Institutional Partnerships</span></p><br> <ul> <li>Advise the VPAA on institutional faculty matters.</li> <li>Collaborate with Human Resources regarding recruitment planning, appointments, onboarding, contracts, and employment-related matters.</li> <li>Collaborate with the Centre for Teaching &amp; Learning regarding faculty development.</li> <li>Collaborate with Graduate Studies regarding graduate supervision and postgraduate faculty support.</li> <li>Collaborate with the Office of Research regarding research development initiatives.</li> <li>Collaborate with the Registrar regarding workload information and academic records.</li> <li>Collaborate with Quality Assurance and the Accreditation Liaison Officer regarding accreditation evidence.</li> <li>Represent AIU externally in matters relating to faculty affairs.</li> <li>Support institutional strategic planning.</li> <li>Lead special projects assigned by the VPAA.</li> <li>Prepare annual reports on faculty affairs.</li> <li>Develop KPIs measuring faculty success and institutional effectiveness.</li> </ul> <p><span>Minimum Qualifications: </span></p><br> <p><span>Education</span></p><br> <ul> <li>Earned doctoral degree (PhD or equivalent) from an accredited institution.</li> <li>Academic qualifications suitable for appointment to an academic rank at Assistant Professor or above.</li> <li>Associate Professor or Professor preferred.</li> </ul> <p><span>Experience</span></p><br> <ul> <li>Minimum seven (7) years of progressively responsible experience in higher education administration, including at least three (3) years in academic leadership.</li> <li>Demonstrated experience supporting faculty affairs, academic governance, promotion, faculty development, or academic administration within a university environment.</li> <li>Experience developing and implementing faculty-related academic policies and procedures.</li> <li>Experience supporting faculty promotion, academic rank, faculty evaluation, mentoring, or academic career development.</li> <li>Human Resources, and senior administrators.</li> <li>Demonstrated experience supporting accreditation, institutional effectiveness, or quality assurance initiatives.</li> <li>Experience preparing reports, policy papers, committee documentation, and institutional analyses.</li> <li>Experience working in a multicultural higher education environment; GCC experience is desirable.</li> </ul> <p><span>Technical and Professional Knowledge</span></p><br> <ul> <li>Comprehensive understanding of faculty affairs administration in higher education.</li> <li>Knowledge of academic governance principles and shared governance models.</li> <li>Knowledge of faculty promotion, academic rank, faculty evaluation, mentoring, and academic career development.</li> <li>Knowledge of higher education regulations, accreditation requirements, and institutional quality assurance.</li> <li>Understanding of faculty workload models and academic staffing principles.</li> <li>Knowledge of faculty lifecycle management from an academic perspective.</li> <li>Familiarity with faculty information systems and institutional reporting.</li> <li>Knowledge of WSCUC accreditation standards and their relationship to faculty qualifications, governance, institutional effectiveness, and academic quality.</li> <li>Understanding of higher education policy development and institutional governance.</li> <li>Familiarity with American-model higher education systems is highly desirable.</li> </ul> <p><span>Skills, Competencies and Personal Attributes</span></p><br> <ul> <li>Demonstrated ability to establish trust and credibility with faculty, academic leaders, and senior administrators.</li> <li>Exceptional interpersonal, communication, and relationship-building skills.</li> <li>Strong diplomacy and conflict resolution skills.</li> <li>Ability to manage confidential and sensitive faculty matters with discretion and professionalism.</li> <li>Excellent organisational, analytical, and project management abilities.</li> <li>Ability to facilitate collaboration across multiple academic and administrative units.</li> <li>Commitment to shared governance, transparency, fairness, and collegiality.</li> <li>Ability to balance institutional priorities with faculty interests.</li> <li>Excellent written communication skills, including policy writing and report preparation.</li> <li>Strategic thinking with the ability to translate institutional priorities into practical initiatives.</li> <li>Commitment to continuous improvement and evidence-based decision-making.</li> <li>Cultural awareness and ability to work effectively within an international university environment.</li> <li>High ethical standards, sound judgement, and professional integrity.</li> </ul> <p><span>Preferred Qualifications</span></p><br> <ul> <li>Previous experience serving as Director of Faculty Affairs, Associate Dean, Dean, or other senior academic leadership position.</li> <li>Experience establishing or significantly enhancing a Faculty Affairs Office or equivalent academic support unit.</li> <li>Experience supporting faculty promotion, academic rank assignment, mentoring programmes, or academic leadership development.</li> <li>Experience working within an American-model university.</li> <li>Experience contributing to institutional or programme accreditation processes, including WSCUC or comparable accreditation frameworks.</li> <li>Familiarity with higher education in the Gulf region and Private Universities Council (PUC) requirements.</li> <li>Demonstrated leadership in faculty engagement, recognition, or wellbeing initiatives.</li> <li>Evidence of scholarly achievement and active engagement in higher education leadership.</li> </ul> <p><span>How to Apply</span></p><br> <p>Interested candidates should visit the Job Opportunities section on the AIU website and submit a complete application comprising:</p><br> <p>1. A current curriculum vitae.</p><br> <p>2. A cover letter (maximum three pages) addressing the following questions:</p><br> <ul> <li>Describe your philosophy of faculty success and explain how an Office of Faculty Affairs contributes to institutional excellence.</li> <li>Describe an initiative you have led that strengthened faculty engagement, academic governance, mentoring, promotion, or faculty development.</li> <li>How would you establish a collaborative relationship between the Office of Faculty Affairs, Human Resources, the Centre for Teaching &amp; Learning, the Office of Graduate Studies, and the Deans to support faculty throughout their academic careers?</li> </ul> <p>3. A statement of leadership philosophy (maximum one page) describing your approach to shared governance, faculty engagement, and academic leadership.</p><br> <p>4. Contact details for three professional referees, including at least two senior academic leaders familiar with your work in academic administration or faculty affairs.</p><br> <p>The selection process will include a structured interview with the Vice President for Academic Affairs and a presentation outlining the candidate's vision for establishing a high-performing Office of Faculty Affairs that supports AIU's RISE Strategy, institutional effectiveness, and WSCUC accreditation.</p><br> <p>Submit applications via: https://aiu.edu.kw/careers/jobs</p><br> <p>The successful candidate is expected to com</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p>Job Function: Medical Affairs Group</p><p>Job Sub Function: Medical Affairs</p><p>Job Category: People Leader</p><p>All Job Posting Locations: Kuwait City, Kuwait</p><p>About Surgery</p><p>Fueled by innovation at the intersection of biology and technology, we re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech</p><p>We are searching for the best talent for Senior Manager Professional Education Surgery - MEA.</p><p>Purpose: The Senior Professional Education Manager MEA is responsible for developing and executing a comprehensive professional education strategy that advances the clinical adoption of the company s products and solutions across the Middle East and Africa region. The role partners closely with Commercial, Marketing, Medical Affairs, Regulatory, Health Care Compliance, and external healthcare professionals to design, organize, and deliver high-quality educational programs for surgeons, nurses, and allied healthcare professionals. Through innovative educational initiatives, the role ensures healthcare professionals have the knowledge, skills, and confidence to deliver optimal patient outcomes while supporting the organization s strategic priorities and growth objectives.</p><p>You will be responsible for:</p><ul><li>Professional Education Strategy</li><ul><li>Develop and execute the regional professional education strategy aligned with business priorities, clinical evidence, and customer needs.</li><li>Translate commercial and clinical objectives into impactful educational programs that support product adoption and procedural excellence.</li><li>Identify capability gaps and educational opportunities across markets, specialties, and customer segments.</li><li>Establish annual education plans, budgets, and success metrics for the region.</li></ul><li>Program Development &amp; Execution</li><ul><li>Design and deliver regional and local educational initiatives, including:</li><ul><li>Surgeon training programs</li><li>Nursing and allied healthcare professional education</li><li>Clinical workshops and cadaveric training</li><li>Centers of Excellence programs</li><li>Fellowship and observership programs</li><li>Faculty development initiatives</li><li>Digital and virtual learning solutions</li></ul><li>Lead end-to-end planning and execution of educational events, ensuring excellence in customer experience and operational delivery.</li><li>Develop innovative learning formats that enhance engagement and knowledge retention.</li></ul><li>Faculty &amp; Key Opinion Leader Engagement</li><ul><li>Build and maintain strong relationships with leading surgeons, nurses, and healthcare professionals across the region.</li><li>Identify, recruit, and develop faculty members to support educational initiatives.</li><li>Partner with clinical experts to ensure educational content remains evidence-based, relevant, and clinically meaningful.</li><li>Facilitate faculty meetings, advisory boards, and curriculum development sessions.</li></ul><li>Cross-Functional Collaboration</li><ul><li>Partner with Marketing and Commercial teams to align educational activities with strategic business objectives.</li><li>Collaborate with Medical Affairs to ensure scientific integrity and appropriate educational content.</li><li>Work closely with Regulatory, Legal, and Healthcare Compliance teams to ensure all activities adhere to applicable policies and regulations.</li><li>Coordinate with local market teams to ensure regional programs address country-specific needs.</li></ul><li>Budget &amp; Resource Management</li><ul><li>Manage the regional professional education budget and ensure effective allocation of resources.</li><li>Evaluate educational investments and optimize return on investment.</li><li>Oversee external vendors, agencies, event organizers, and training partners.</li></ul><li>Measurement &amp; Continuous Improvement</li><ul><li>Establish KPIs and dashboards to measure the effectiveness of educational programs.</li><li>Analyze participant feedback, learning outcomes, and business impact metrics.</li><li>Implement continuous improvement initiatives to enhance educational quality and effectiveness.</li><li>Utilize data and insights to inform future educational strategies.</li></ul><li>Leadership &amp; Influence</li><ul><li>Serve as a regional subject matter expert in healthcare professional education and adult learning methodologies.</li><li>Provide leadership and guidance to country teams regarding educational best practices.</li><li>Influence stakeholders across multiple functions and geographies to drive execution and alignment.</li><li>Represent the organization at regional and international professional education forums.</li></ul></ul><p><b>Qualifications / Requirements:</b></p><ul><li>Education</li><ul><li>Bachelor s degree required. Advanced degree preferred (MBA, Master s in Education, Healthcare Management, Clinical Discipline, or related field).</li></ul><li>Experience</li><ul><li>Minimum 8 10 years of experience in professional education, clinical education, marketing, medical affairs, or commercial roles within the healthcare, medical device, pharmaceutical, or life sciences industry.</li><li>Demonstrated experience planning and executing large-scale regional educational programs.</li><li>Experience working with healthcare professionals, faculty members, and key opinion leaders.</li><li>Experience managing complex projects across multiple countries and cultures.</li><li>Previous experience within the Middle East and Africa region strongly preferred.</li></ul><li>Skills &amp; Competencies</li><ul><li>Strategic thinking and execution excellence.</li><li>Strong project and event management capabilities.</li><li>Excellent stakeholder management and influencing skills.</li><li>Strong presentation, facilitation, and communication skills.</li><li>Budget management and financial acumen.</li><li>Ability to work effectively in a matrix organization.</li><li>Customer-focused mindset with a passion for education and learning.</li><li>Strong analytical and problem-solving capabilities.</li><li>High level of professionalism, ethics, and compliance awareness.</li></ul></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor's degree required. Advanced degree preferred (MBA, Master's in Education, Healthcare Management, Clinical Discipline, or related field).</li><li>Experience: Minimum 8-10 years of experience in professional education, clinical education, marketing, medical affairs, or commercial roles within the healthcare, medical device, pharmaceutical, or life sciences industry.</li><li>Demonstrated experience planning and executing large-scale regional educational programs.</li><li>Experience working with healthcare professionals, faculty members, and key opinion leaders.</li><li>Experience managing complex projects across multiple countries and cultures.</li><li>Previous experience within the Middle East and Africa region strongly preferred.</li><li>Skills &amp; Competencies: Strategic thinking and execution excellence. Strong project and event management capabilities. Excellent stakeholder management and influencing skills. Strong presentation, facilitation, and communication skills. Budget management and financial acumen. Ability to work effectively in a matrix organization. Customer-focused mindset with a passion for education and learning. Strong analytical and problem-solving capabilities. High level of professionalism, ethics, and compliance awareness.</li><li>Travel Requirements: Regional and international travel up to 40-50% as required to support educational programs, faculty engagement, and business priorities.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>People&nbsp;</strong></span></span></p><br><span><span>•</span></span><span><span>Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.</span></span><br><span><span>•</span></span><span><span>Guest Experience Manager to inspect the condition and cleanliness of hotel vehicles on daily bases</span></span><br><span><span>•</span></span><span><span>Assure that Hotel entrance and Public Area are to be kept clean at all times</span></span><br><span><span>•</span></span><span><span>Guest Experience Manager personally review the activities and events of the hotel and assure proper preparation at all times</span></span><br><span><span>•</span></span><span><span>Guest Experience Manager to personally review VIP in house guests list and arrival list and VIP Rooms allocations</span></span><br><span><span>•</span></span><span><span>Perform a minimum of 5 courtesy calls per day and log it in Guest Relations logbook</span></span><br><span><span>•</span></span><span><span>Encourage guest to post their reviews on Trip-Advisor and Facebook</span></span><br><span><span>•</span></span><span><span>Inspect a minimum of two rooms per day covering all aspects related to cleanliness, settings, room condition, maintenance, as per hotel standards</span></span><br><span><span>•</span></span><span><span>Upsell late Check-Out</span></span><br><span><span>•</span></span><span><span>Check on daily bases on staff Hygiene and assure all staff are compliant with grooming and Hygiene standards</span></span><br><span><span>•</span></span><span><span>Train colleagues on regular bases and assure that all Front Office colleagues are well trained and implementing the Hotel / Front Office policies and procedures particular the Credit Authorization Policy</span></span><br><span><span>•</span></span><span><span>Guest Experience Manager to carry total responsibility to ensure all city-ledger invoice are supported with correct back-up document LPO (letter Purchase Order)</span></span><br><span><span>•</span></span><span><span>Guest Experience Manager ensures 100% compliance of brand standards for Guest arrival experience such as greeting and calling guest by name</span></span><br><span><span>•</span></span><span><span>Guest Experience Manager must assure that all guest feedback is logged in the FO log book prior to leaving duty / shift turnover with proper communication in place</span></span><br><span><span>•</span></span><span><span>Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition</span></span><br><span><span>•</span></span><span><span>Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue</span></span><br><span><span>•</span></span><span><span>Provides functional assistance and direction to all departments.</span></span><br><span><span>•</span></span><span><span>Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel</span></span><br><span><span>•</span></span><span><span>Supervises and directs Reception and Reservations personnel.</span></span><br><span><span>•</span></span><span><span>Supports and assists Front Office personnel and all departments at peak periods.</span></span><br><span><span>•</span></span><span><span>Ensures VIPs and priority club guests receive special attention</span></span><br><span><span>•</span></span><span><span>Inspects front of house and back of house regularly for cleanliness.</span></span><br><span><span>•</span></span><span><span>Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.</span></span><br><span><span>•</span></span><span><span>Provides input for Front Office meetings.</span></span><br><span><span>•</span></span><span><span>Promotes inter-hotel sales and in-house facilities.</span></span><br><span><span>•</span></span><span><span>Checks billing instructions and monitors guest credit</span></span><br><span><span>•</span></span><span><span>Analyses and approves discounts and rebates.</span></span><br><span><span>•</span></span><span><span>Analyses the rate variance report to ensure rooms revenue control</span></span><br><span><span>•</span></span><span><span>Takes action with the Property Management Systems (PMS) in emergency situation.</span></span><br><span><span>•</span></span><span><span>Ensures front line staffs comply with FIT Marketing techniques and maximize sales.</span></span><br><p><span><span><strong>Responsible Business</strong></span></span></p><br><span><span>•</span></span><span><span>Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner&nbsp;</span></span><br><span><span>•</span></span><span><span>Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel&nbsp;</span></span><br><span><span>•</span></span><span><span>Perform other duties as assigned. May also serve as manager on duty</span></span><br><p><span><span><strong>&nbsp;Accountability </strong></span></span></p><br><p><span><span>•</span></span><span><span>This&nbsp;job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee&nbsp;a team&nbsp;</span></span></p><br><p><span><span><strong>Financial Management </strong></span></span></p><br><p><span><span>•</span></span><span><span>Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure&nbsp;</span></span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Summary</p><p>We are seeking an experienced <b>Deputy Operations Manager</b> to support the Operations Manager in overseeing the daily operations of our Food &amp; Beverage division. The successful candidate will help ensure operational efficiency, maintain service excellence, and drive compliance with company standards across all outlets.</p><p>Key Responsibilities</p><ul><li>Support the Operations Manager in managing the day-to-day operations of multiple F&amp;B outlets.</li><li>Monitor outlet performance, service quality, and customer satisfaction.</li><li>Ensure compliance with Standard Operating Procedures (SOPs), company policies, and food safety standards.</li><li>Assist in supervising, coaching, and training outlet managers and operational staff.</li><li>Prepare operational reports, monitor key performance indicators (KPIs), and recommend improvements.</li><li>Support cost control initiatives and help improve operational efficiency and profitability.</li><li>Conduct regular outlet inspections to ensure cleanliness, hygiene, and operational discipline.</li><li>Coordinate with other departments to ensure smooth business operations.</li><li>Assist in resolving operational issues and customer concerns promptly.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Qualifications &amp; Requirements</p><ul><li>Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field.</li><li>Minimum <b>4–6 years</b> of experience in the Food &amp; Beverage or hospitality industry, with at least <b>2 years</b> in a supervisory or assistant management role.</li><li>Strong leadership, communication, and team management skills.</li><li>Good understanding of restaurant operations, SOP implementation, and food safety regulations.</li><li>Ability to analyze operational performance and implement process improvements.</li><li>Proficiency in Microsoft Office and restaurant/POS management systems.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Summary</p><p>We are seeking an experienced <b>Deputy Operations Manager</b> to support the Operations Manager in overseeing the daily operations of our Food &amp; Beverage division. The successful candidate will help ensure operational efficiency, maintain service excellence, and drive compliance with company standards across all outlets.</p><p>Key Responsibilities</p><ul><li>Support the Operations Manager in managing the day-to-day operations of multiple F&amp;B outlets.</li><li>Monitor outlet performance, service quality, and customer satisfaction.</li><li>Ensure compliance with Standard Operating Procedures (SOPs), company policies, and food safety standards.</li><li>Assist in supervising, coaching, and training outlet managers and operational staff.</li><li>Prepare operational reports, monitor key performance indicators (KPIs), and recommend improvements.</li><li>Support cost control initiatives and help improve operational efficiency and profitability.</li><li>Conduct regular outlet inspections to ensure cleanliness, hygiene, and operational discipline.</li><li>Coordinate with other departments to ensure smooth business operations.</li><li>Assist in resolving operational issues and customer concerns promptly.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Qualifications &amp; Requirements</p><ul><li>Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field.</li><li>Minimum <b>4–6 years</b> of experience in the Food &amp; Beverage or hospitality industry, with at least <b>2 years</b> in a supervisory or assistant management role.</li><li>Strong leadership, communication, and team management skills.</li><li>Good understanding of restaurant operations, SOP implementation, and food safety regulations.</li><li>Ability to analyze operational performance and implement process improvements.</li><li>Proficiency in Microsoft Office and restaurant/POS management systems.</li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible for leading and managing front-of-house restaurant operations within an upscale dining environment. The Restaurant Manager ensures exceptional guest experiences, operational excellence, team performance, and adherence to service standards. Key Responsibilities:</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or Degree in Hospitality Management.</li><li>Minimum 7+ years hospitality management experience.</li><li>Strong experience within upscale restaurant concepts.</li><li>Ability to adapt to multicultural environments.</li><li>Strong leadership and communication skills.</li><li>Flexible to work extended shifts, 6 days per week.</li></ul><p></p></section>

<p><strong>Restaurant Manager – Madison &amp; Heig Restaurant Company</strong></p><p>&nbsp;</p><p>As a <strong>Restaurant Manager</strong> at <strong>Madison &amp; Heig</strong>, you will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional guest satisfaction, and maintaining the highest standards of food quality, service, and hygiene.&nbsp;</p><p>You will lead and develop the Front and Back of House teams, manage staffing, control costs, monitor inventory, achieve sales targets, and ensure compliance with company policies and operational procedures.&nbsp;</p><p>The ideal candidate is a strong leader with fine dining experience, excellent communication skills, and a passion for delivering outstanding hospitality.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Transform technology into opportunity as a Network Manager II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Network Manager II you will help ensure today is safe and tomorrow is smarter. Our work depends on Network Manager II joining our team to apply an intermediate level of experience in design, maintenance, and operation of medium to large networks.</p><p>HOW A NETWORK MANAGER II WILL MAKE AN IMPACT</p><ul><li>Manages the functionality and efficiency of a group of computers running on one or more operating systems</li><li>Maintain organization's systems' workflows; responsible for upkeep, configuration, and reliable operation</li><li>Leverage experience in systems management, monitoring and sustainment.</li><li>Trains end users on the proper use of hardware and software</li><li>Conducts basic hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines</li><li>Ensures that performance and security of computers meet the needs of network users</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><b>Education:</b> Technical Training; Security+, MCSA, CCNP (RS or Datacenter)</li><li><b>Required Experience:</b> 1+ years of related</li><li><b>Required Technical Skills:</b> Management of networks, software, hardware, configurations, and architectures</li><li><b>Security Clearance Level:</b> SECRET</li><li><b>Required Skills and Abilities:</b> Fixing network issues along with updating equipment and software</li><li><b>Location:</b> On Customer Site</li><li><b>US Citizenship Required:</b> Security Clearance</li><li><b>CERTIFICATIONS:</b> Must meet the certification requirement of DoW 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate: Security+ Microsoft Certified Solutions Associate (MCSA) Cisco Certified Network Professional (CCNP) RS or Datacenter</li><li><b>GENERAL EXPERIENCE:</b> Intermediate level of experience in design, maintenance, and operation of medium to large networks. Must have experience in systems management, monitoring and sustainment.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Technical support hotline / helpdesk: </b>establish and run the Group's first structured post-sales technical support channel (phone, email, Odoo ticketing) — the single entry point for all four constituencies below.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Support to internal Installation teams: </b>act as second-line technical escalation for the 3 Installation teams on issues beyond Foreman-level troubleshooting — commissioning faults, controller programming, non-standard configurations.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Support to Group Maintenance: </b>provide technical backup to Team Coordinators and Technicians on complex breakdown diagnostics.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Support to independent installers (complete elevators from Factory): </b>provide installation manuals, technical drawings, commissioning checklists and troubleshooting assistance to external installer companies purchasing complete units through the Factory Sales channel — coordinating with the Factory Sales Manager on technical (not commercial) queries.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Support to component customers (Store / Spare Parts channel): </b>provide wiring diagrams, controller parameterization/programming support, compatibility verification and troubleshooting for customers purchasing standalone components, particularly on new-generation onesb (UNIT Machine, UNIT Controller, UNIT Door Operator, UNIT Landing Mechanism).</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Technical documentation ownership: </b>build and maintain installation manuals, wiring diagrams, commissioning checklists and technical FAQs for both complete elevators and standalone components, with R&amp;D Manager and Factory Manager.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Field-to-design feedback loop: </b>channel recurring technical issues found in the field back to R&amp;D Manager (design), Quality Manager (defects) and Factory Manager (manufacturing) to drive product and process improvement.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Technical training: </b>design and deliver periodic technical training sessions for independent installers and component customers on commissioning and troubleshooting of Group products, reducing recurring support load over time.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>•&nbsp;&nbsp;&nbsp;&nbsp;Degree in Electrical, Mechanical or Mechatronic Engineering</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;6–8+ years in technical support, field service engineering, or product support; elevator, MEP or industrial-equipment sector strongly preferred</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Hands-on knowledge of elevator machines, control panels/controllers and door operators — able to read wiring diagrams and support controller parameterization</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Experience supporting external B2B customers (installers, dealers) is a strong advantage</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Arabic and English required — this role interfaces directly with field technicians and external installers</p></div>

<p>The Manager, IT Services, provides strategic and operational leadership for IT services across Precision Drilling's Middle East operations, ensuring reliable technology infrastructure, cybersecurity, vendor management, and project delivery. This role partners closely with regional business leaders, vendors, and global IT teams to deliver technology solutions that support business performance and operational excellence.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree or diploma in Information Technology, Computer Science, or related field (or equivalent experience)</li><li>3+ years of experience in IT infrastructure, operations, or technical support, including experience leading teams, vendors, projects, or cross-functional initiatives</li><li>Strong knowledge of Microsoft 365, networking, endpoint management, cybersecurity, identity and access management, and IT service management</li><li>Experience managing third-party vendors and telecommunications providers; exposure to SAP, ServiceNow, ITIL, or relevant technical certifications is an asset</li><li>Strong leadership, communication, problem-solving, and customer service skills with the ability to manage competing priorities and build relationships across technical and business teams</li></ul>