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Mohamed N. Al Hajery and Sons Co. LTD
Kuwait
<h2 class="h5">Job description</h2>
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<p>Responsible for selling and dispensing drugs according to prescriptions of physicians, while also consulting customers</p><p>about appropriate over the counter medications, consumer healthcare, and skincare products for common ailments.</p><p>Also responsible for instructing patients on how and when to take a prescribed medicine and inform them about side</p><p>effects they may experience from taking the medication.</p><p><br></p><p>Key Roles and Responsibilities</p><p><br></p><p>Policies and Procedures</p><p>▪ Implement the pharmacies established policies and procedures and comply with the company’s policies.</p><p>Pharmacist Responsibilities</p><p>▪ Greet customers warmly and assist them with their orders in a friendly and professional manner .</p><p>▪ Provide product information, recommendations, and assistance as needed to enhance the customer experience.</p><p>▪ Verify the identity of customers to ensure that they match prescriptions.</p><p>▪ Review prescriptions from doctors to ensure accuracy, to ascertain the needed medicines, and ask all the relevant</p><p>questions to evaluate their suitability for the patient.</p><p>▪ Check for potentially dangerous drug interactions when patients are taking multiple medications and advise them</p><p>of ways of avoiding potential harm.</p><p>▪ Provide information and advice about drugs, their side effects, correct dosage and proper storage.</p><p>▪ Keep records such as pharmacy files, patient profiles, charge system files, inventories, and narcotics or controlled</p><p>drugs in compliance with MOH regulations.</p><p>▪ Plan, implement and maintain procedures for packaging and labelling pharmaceuticals according to policy and</p><p>legal requirements to ensure quality, security and proper disposal.</p><p>▪ Order and purchase pharmaceutical supplies, medical supplies, drugs and other retail products, as required and</p><p>in line with the company’s policies and procedures.</p><p>▪ Direct the laborer in maintaining, handling and storing stock properly, in line with the company’s policies and</p><p>procedures.</p><p>▪ Ensure all stocks maintained at the pharmacy are within the acceptable expiry dates and returned before expiring</p><p>in store.</p><p>▪ Analyze prescribing trends to monitor patient compliance and to prevent excessive or illicit use.</p><p>▪ Adhere to all health and commercial regulations pertaining to the practice of pharmacy in the state of Kuwait.</p><p>▪ Advise customers on the selection of medication brands, medical equipment or healthcare supplies that may best</p><p>suit their needs.</p><p>▪ Provide pharmacological, cosmeceutical and nutritional supplement information by answering questions of</p><p>customers and counseling patients.</p><p>▪ Adhere to WHO & MOH guidelines in anti-microbial stewardship to prevent antimicrobial overuse and reduce</p><p>cases of antimicrobial resistance.</p><p>▪ Maintain safe and clean working environment by complying with relevant procedures, rules, and regulations .</p><p>▪ Maintain pharmacological knowledge by attending educational workshops; reviewing professional publications;</p><p>establishing personal networks; participating in professional societies</p><p>▪ Perform ad-hoc and other duties related to the job as assigned by direct manager.</p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Educational Qualification</p><p>▪ A bachelor’s degree in pharmacy.</p><p>Work Experience</p><p>▪ Minimum of 1 - 6 years of experience in the same or related field.</p><p>Behavioural Competencies</p><p>▪ Accountability</p><p>▪ Attention to detail</p><p>▪ Time management</p><p>▪ Communication skills</p><p>▪ Interpersonal skills</p><p>▪ Teamwork and collaboration</p><p>Language Skills</p><p>▪ Proficiency in English and Arabic languages</p></div>
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<ul><li>Present, promote, and sell the factory’s products using solid arguments to existing and prospective customers. </li><li>Identify and reach out to new customers/ sales leads and closes sales deals with them. </li><li>Perform the day-to-day sales activities for the factory products, in addition to following up on orders and deliveries to achieve the monthly and annual sales targets. </li><li>Maintain positive relations with existing customers in order to ensure customer retention. </li><li>Handle and respond to clients’ queries in a professional and effective manner to ensure high customer satisfaction. </li><li>Provide customers with the appropriate selection, and sampling of products in response to their inquiries and liaise with the Factory Manager in order to provide customers with quotations, as required. </li><li>Conduct periodic check-ups on the floor display and implement the visibility agreement to ensure that company’s products are located in the agreed-upon store space. </li><li>Administer the inventory movement of the factory’s products within the store in order to identify low inventory levels and coordinate with the concerned support team for the provision of the required stocks/ materials. </li><li>Minimize sales returns/damaged goods and short expiry goods by monitoring returns, implementing the depletion plan and avoiding overstocking the points of sales. </li><li>Follow up on the collection of invoices and due payments in order to ensure receivables are paid on timely basis. </li><li>Monitor slow sellers and take action to reduce prices or set promotions as necessary to ensure minimum waste and returns. </li><li>Communicate the weekly visit schedules to the Factory Manager to ensure timely delivery of all the required items to the assigned stores/ warehouses. </li><li>Ensure that all sales documentation is maintained and recorded in their respective files. </li><li>Perform ad-hoc and other duties related to the job as assigned by Factory Manager. </li><li>Prepare and submit periodic reports to direct management pertaining to sales activities and any issues that may arise. </li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Communication skills </li><li>Positive and respectful attitude </li><li>Hygiene and appearance </li><li>Discipline</li><li>Proficiency in English and Arabic languages.</li></ul><p><br></p></div>
SEPCOIII ELECTRIC POWER CONSTRUCTION CO. LTD. DMCC BRANCH
Kuwait - Capital Governorate (Kuwait)
<ul><li>Prepare and maintain the L3 schedule with Primavera P6</li><li>Lead as Project Control Planning Manager is responsible for preparing.</li><li>Updating and maintaining project L3/L4 schedule including engineering, procurement, construction, start up and operations on Primavera P6. </li><li>In-depth working knowledge of P6 software is mandatory for this position.</li><li>Job include planning cost and resource loading on P6 software and preparing various reports such as critical path report, variance report, daily report, weekly report, monthly report etc.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s degree in civil, mechanical, or electrical engineering. </li><li>PMP Certification is an added advantage</li><li>10 Years Total and Minimum 5 years of experience in EPC environment with past projects in Combined Cycle Power Project (CCPP) and Sea Water Reverse Osmosis Project (SWRO)</li><li> Mandatory Requirements: Combined Cycle Power Project (CCPP) and Sea Water Reverse Osmosis Project (SWRO) experience. </li></ul>
Confidential
Kuwait - Al Ahmadi
<p>Should have an Interdisciplinary knowledge in Technical and Commercial document understanding, standards and regulations.</p><p>Should have Minimum 8 years of work experiences in construction/execution, estimation, planning in international EPC/Multi discipline construction companies serving the oil and gas/refinery/petrochemical.</p><p>Hands on experience in generation of MTO’s /BOQ’s from the drawings.</p><p>Able to read and understand GA Drawings, P&IDs.</p><p> </p>
<h2 class="h5">Job description</h2>
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<p><b>Marketing Strategy and Brand Development</b> </p><ul><li>Oversee all aspects of the Mohamed Naser Al–Hajery & Sons FMCG Brand Management. Develop strategies and execute plans that position the Brands as trusted and leading brands delivering exceptional value, great quality, and convenience every day. </li><li>Conduct brand assessments and implement necessary changes to optimize product mix and performance. </li><li>Collaborate with brand partners to create annual brand plans, incorporating strategies, goals, and financial performance targets. </li></ul><p> </p><p><b>Budget Management</b> </p><ul><li>Maintain the approved budget to ensure all FMCG brand management activities are within the assigned budget by setting the required targets and responsibilities. </li><li>Monitor and ensure achievement of margin targets after advertising and promotion and adherence to budget requirements. </li></ul><p> </p><p><b>Merchandising and Planograms</b> </p><ul><li>Manage the maintenance of brand identities, ensuring consistency across all marketing activities. </li><li>Develop regular merchandising plans for weekly or bi-weekly intervals and follow up on their accurate execution. </li><li>Collaborate with Hypermarket, COOPs, and other sales channels to develop and maintain planograms and merchandising planners for brands. </li><li>Incorporate centrally planned product mix into planograms to optimize product placement and maximize sales opportunities. </li><li>Provide quick response to feedback and adjustments to programs, as needed, to best serve customers and store operators. </li><li>Oversee the execution of the department merchandising plans aligned with overall brand strategies. </li><li>Participate in training merchandisers on the proper merchandising standards to enhance in-store presentation. </li></ul><p><b>Marketing Promotions</b> </p><ul><li>Manage promotional strategies for brands in collaboration with Hypermarkets, COOPs, and other stakeholders. </li><li>Develop and implement strategic marketing plans, including advertising and in-store promotions. </li><li>Negotiate promotional allowances, schedule events, and evaluate promotion performance. </li><li>Execute promotions to minimize sales returns and manage overstocked or near-expiry items. </li><li>Ensure compliance with relevant regulatory rules and standards in promotional activities. </li><li>Conduct regular market visits to ensure execution of marketing plans and monitor competitor activities. </li></ul><p> </p><p><b>Product Management and Supply Chain</b> </p><ul><li>Evaluate and select appropriate SKUs based on cost, service level, quality, and lead times. </li><li>Align with supply chain and sales partnering with internal and external stakeholders to ensure consistent availability and pricing. </li><li>Manage inventory productivity, levels, and profitability for FMCG brands. </li><li>Manage inventory through effective forecasting to avoid out of stock / over stock situations, and minimize sales returns and near-expiry items </li><li>Manage pricing strategies in shared markets to ensure competitive retail pricing. </li><li>Gather sales data and market trends to identify opportunities and optimize sales performance. </li><li>Contribute to the positioning of FMCG products in the market, differentiating them from competitors and targeting specific consumer segments. </li><li>Analyse the effectiveness of marketing campaigns and initiatives, using data and key performance indicators (KPIs) to measure success and identify areas for improvement. </li></ul><p> </p><p><b>Stakeholder Management</b> </p><ul><li>Collaborate with various internal departments, such as supply chain, finance, accounting etc… to ensure alignment and successful implementation of brand strategies. </li><li>Align with principles/suppliers of brands and ensure that they are fully informed about the FMCG brands’ and ensure accurate and timely reporting to suppliers on sales and marketing activities. </li><li>Maintain an excellent relationship with all suppliers and stakeholders. </li><li>Initiate, track and follow up on claims / supplier contribution in a timely manner. </li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Planning and organizing </li><li>Delegation </li><li>Problem analysis and problem solving </li><li>Decision making </li><li>Communication skills </li><li>Interpersonal skills </li></ul><p><br></p></div>
<h2 class="h5">Job description</h2>
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<p><b>Marketing Strategy and Brand Development</b> </p><ul><li>Oversee all aspects of the Mohamed Naser Al–Hajery & Sons FMCG Brand Management. Develop strategies and execute plans that position the Brands as trusted and leading brands delivering exceptional value, great quality, and convenience every day. </li><li>Conduct brand assessments and implement necessary changes to optimize product mix and performance. </li><li>Collaborate with brand partners to create annual brand plans, incorporating strategies, goals, and financial performance targets. </li></ul><p> </p><p><b>Budget Management</b> </p><ul><li>Maintain the approved budget to ensure all FMCG brand management activities are within the assigned budget by setting the required targets and responsibilities. </li><li>Monitor and ensure achievement of margin targets after advertising and promotion and adherence to budget requirements. </li></ul><p> </p><p><b>Merchandising and Planograms</b> </p><ul><li>Manage the maintenance of brand identities, ensuring consistency across all marketing activities. </li><li>Develop regular merchandising plans for weekly or bi-weekly intervals and follow up on their accurate execution. </li><li>Collaborate with Hypermarket, COOPs, and other sales channels to develop and maintain planograms and merchandising planners for brands. </li><li>Incorporate centrally planned product mix into planograms to optimize product placement and maximize sales opportunities. </li><li>Provide quick response to feedback and adjustments to programs, as needed, to best serve customers and store operators. </li><li>Oversee the execution of the department merchandising plans aligned with overall brand strategies. </li><li>Participate in training merchandisers on the proper merchandising standards to enhance in-store presentation. </li></ul><p><b>Marketing Promotions</b> </p><ul><li>Manage promotional strategies for brands in collaboration with Hypermarkets, COOPs, and other stakeholders. </li><li>Develop and implement strategic marketing plans, including advertising and in-store promotions. </li><li>Negotiate promotional allowances, schedule events, and evaluate promotion performance. </li><li>Execute promotions to minimize sales returns and manage overstocked or near-expiry items. </li><li>Ensure compliance with relevant regulatory rules and standards in promotional activities. </li><li>Conduct regular market visits to ensure execution of marketing plans and monitor competitor activities. </li></ul><p> </p><p><b>Product Management and Supply Chain</b> </p><ul><li>Evaluate and select appropriate SKUs based on cost, service level, quality, and lead times. </li><li>Align with supply chain and sales partnering with internal and external stakeholders to ensure consistent availability and pricing. </li><li>Manage inventory productivity, levels, and profitability for FMCG brands. </li><li>Manage inventory through effective forecasting to avoid out of stock / over stock situations, and minimize sales returns and near-expiry items </li><li>Manage pricing strategies in shared markets to ensure competitive retail pricing. </li><li>Gather sales data and market trends to identify opportunities and optimize sales performance. </li><li>Contribute to the positioning of FMCG products in the market, differentiating them from competitors and targeting specific consumer segments. </li><li>Analyse the effectiveness of marketing campaigns and initiatives, using data and key performance indicators (KPIs) to measure success and identify areas for improvement. </li></ul><p> </p><p><b>Stakeholder Management</b> </p><ul><li>Collaborate with various internal departments, such as supply chain, finance, accounting etc… to ensure alignment and successful implementation of brand strategies. </li><li>Align with principles/suppliers of brands and ensure that they are fully informed about the FMCG brands’ and ensure accurate and timely reporting to suppliers on sales and marketing activities. </li><li>Maintain an excellent relationship with all suppliers and stakeholders. </li><li>Initiate, track and follow up on claims / supplier contribution in a timely manner. </li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Planning and organizing </li><li>Delegation </li><li>Problem analysis and problem solving </li><li>Decision making </li><li>Communication skills </li><li>Interpersonal skills </li></ul><p><br></p></div>
<h2 class="h5">Job description</h2>
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<p> <b>Job Purpose</b></p><p> To support and enhance organizational effectiveness by participating in job design and structure, performance management, and talent development initiatives. This role also supports HR operations by contributing to employee engagement, streamlining processes through automation, analysing HR data, and assisting across core HR functions and projects to support a productive and positive company culture.</p><p> </p><p> <b>Key Roles and Responsibilities</b></p><p><b>Policies and Procedures</b></p><ul><li>Implement the HR department’s set policies and procedures and comply with the company’s other policies.</li></ul><p><br></p><p><b>HR Generalist Responsibilities</b></p><p> </p><p><b><u>Organization Structure and Job Design</u></b></p><ul><li>Update organizational charts (organigrams) for departments across the company.</li><li>Conduct job analysis and develop job descriptions for new roles within the company.</li><li>Review and revise existing job descriptions in alignment with company policy.</li></ul><p> </p><p><b><u>Performance Management</u></b></p><ul><li>Support the annual performance management cycle, from planning, execution, and closure.</li><li>Deliver training and provide guidance to staff on performance management systems, tools, and best practices.</li><li>Conduct thorough reviews and audits of performance appraisals to ensure accuracy and completeness; identify key observations and recommend appropriate follow-up actions, such as performance improvement plans.</li><li>Collaborate with managers to define, refine, and update Key Performance Indicators (KPIs) aligned with strategic goals.</li><li>Interpret and analyze performance data to identify trends, gaps, and opportunities for growth and development.</li><li>Collaborate with managers to design and implement performance improvement plans that address individual and/or team challenges.</li></ul><p><br></p><p><b><u>Talent Development</u></b></p><ul><li>Support the Training Needs Analysis (TNA) exercise to identify skill gaps and recommend training solutions.</li><li>Research, evaluate, and recommend high-quality training providers.</li><li>Organize internal and external training programs, including logistics and vendor coordination.</li><li>Evaluate training effectiveness through feedback and performance outcomes.</li><li>Collaborate with managers to develop individual and/or team development plans. </li><li>Contribute to talent initiatives including succession planning, promotion assessments, high-potential identification, and mentorship programs.</li><li>Maintain training records, reports and talent development dashboard.</li><li>Coordinate and support student and graduate training programs, to ensure meaningful learning experiences.</li></ul><p> </p><p><b><u>Other Responsibilities</u></b></p><ul><li>Contribute to initiatives aimed at strengthening employee engagement and fostering a positive company culture.</li><li>Gather, analyze, and present HR data to inform decision-making.</li><li>Assist in the automation and digitization of HR processes to improve efficiency, streamline workflow, and enhance overall productivity.</li><li>Support the development, implementation, and communication of HR policies and procedures.</li><li>Participate in cross-functional HR projects and initiatives.</li><li>Provide support across key HR functions including talent acquisition, onboarding, compensation and benefits, employee relations, and offboarding.</li><li>Perform other HR-related duties as assigned by the HR Manager.</li></ul> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p> <b>Job Requirements</b></p><p> <b>Educational Qualification</b></p><ul><li>Bachelor’s degree in human resources, business administration or related field.</li></ul><p> </p><p> <b>Work Experience</b></p><ul><li>Minimum of 5 years of experience in the same or related field.</li><li>Experience in job analysis, job description writing, performance management systems, KPI development, training needs analysis, talent development strategies, and technical knowledge across human resource functions.</li></ul><p><br></p><p> <b>Behavioural Competencies </b></p><ul><li> Accountability</li><li>Attention to detail</li><li>Time management</li><li>Communication Skills</li><li>Interpersonal skills</li><li>Teamwork and collaboration</li></ul><p> </p><p> <b>Language Skills</b></p><ul><li>Proficiency in English and Arabic languages.</li></ul><p> </p></div>
Refrigeration Industries & Storage and Oil Services Co. (K.S.C.)
Kuwait
<h2 class="h5">Job description</h2>
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<p>As a Quality Control Inspector in the heavy industry and metallurgy sector, you will play a crucial role in ensuring that our products meet the highest standards of quality and safety. This position is not just about inspecting materials; it's about being a key player in a dynamic team that values precision and excellence. You will have the opportunity to work with advanced technologies and methodologies that are at the forefront of the industry, contributing to the overall success of our operations.</p><p>In this role, you will be immersed in a culture that prioritizes continuous improvement and professional growth. We believe in investing in our employees, offering training programs that enhance your skills and knowledge in quality assurance processes. As you progress in your career, you will find numerous opportunities to take on more responsibilities and advance within the company. Your contributions will not only impact the immediate team but will also resonate throughout the organization, making a difference in our production standards.</p><p>Joining us means becoming part of a collaborative environment where your insights and expertise are valued. You will work alongside seasoned professionals who are passionate about their craft and dedicated to maintaining the integrity of our products. The role of Quality Control Inspector is pivotal, as it ensures that we not only meet but exceed customer expectations. If you are looking for a position that offers both challenges and rewards, this is the opportunity for you.</p><p><b>Responsibilities:</b></p><ol><li>Conduct detailed inspections of raw materials and finished products using various measuring tools and equipment to ensure compliance with industry standards and specifications.</li><li>Document inspection results and prepare reports that highlight findings, trends, and areas for improvement, providing actionable insights to the production team.</li><li>Collaborate with engineering and production teams to develop and implement quality control procedures that enhance product reliability and reduce defects.</li><li>Identify and troubleshoot quality issues in real-time, using problem-solving techniques and root cause analysis to prevent recurrence.</li><li>Assist in the development and refinement of quality assurance protocols to align with regulatory requirements and industry best practices.</li><li>Participate in audits and inspections conducted by external agencies or clients, ensuring all documentation is accurate and accessible.</li><li>Train and mentor new quality control staff on inspection techniques, equipment usage, and compliance standards to foster a knowledgeable workforce.</li><li>Monitor production processes and provide feedback to ensure adherence to quality standards, contributing to overall operational efficiency.</li><li>Stay updated on industry trends and advancements in quality control methodologies to continuously improve inspection processes and outcomes.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Proficiency in using quality inspection tools such as calipers, micrometers, and gauges to assess product dimensions and tolerances.</li><li>Strong analytical skills to interpret inspection data and identify trends that impact product quality.</li><li>Knowledge of quality management systems and methodologies, including Six Sigma and ISO standards.</li><li>Excellent communication skills for effectively conveying inspection findings to team members and management.</li><li>Attention to detail to ensure thorough inspections and accurate reporting.</li><li>Ability to work collaboratively in a team environment while also being self-motivated and proactive.</li><li>Familiarity with safety protocols and regulations pertinent to the heavy industry and metallurgy sector.</li></ul></div>
Refrigeration Industries & Storage and Oil Services Co. (K.S.C.)
Kuwait
<h2 class="h5">Job description</h2>
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<p>As a QC Technician in the heavy industry and metallurgy sector, you will play a crucial role in ensuring the highest quality standards in our production processes. This position is ideal for individuals who are detail-oriented and passionate about quality control, as you will be responsible for conducting inspections and tests on various materials and products. Your expertise will directly contribute to maintaining our reputation for excellence and reliability in the industry.</p><p>Joining our team means becoming part of a collaborative environment where your input is valued, and your professional growth is prioritized. We believe in investing in our employees through continuous training and development opportunities. As a QC Technician, you will have access to the latest technologies and methodologies in quality assurance, allowing you to enhance your skills and advance your career within the organization. Your contributions will not only help you grow but will also support the overall success of the company.</p><p>We are committed to fostering a culture of innovation and teamwork. You will work closely with cross-functional teams to address quality issues and implement solutions that drive efficiency and productivity. This role is not just about maintaining standards; it’s about being a proactive part of a dynamic team that is always looking to improve processes and outcomes. If you are ready to take your career to the next level and make a significant impact in the heavy industry, we invite you to apply for this exciting opportunity.</p><p><b>Responsibilities:</b></p><ol><li>Conduct thorough inspections of raw materials and finished products using precision measuring instruments to ensure compliance with industry standards and specifications.</li><li>Develop and implement quality control procedures and protocols to enhance product reliability and safety, contributing to overall operational efficiency.</li><li>Document and analyze inspection results, preparing detailed reports to identify trends and areas for improvement in the production process.</li><li>Collaborate with production teams to resolve quality-related issues, providing guidance on best practices and corrective actions to maintain high standards.</li><li>Participate in internal audits and quality assurance programs, ensuring adherence to company policies and regulatory requirements.</li><li>Utilize statistical process control techniques to monitor production processes, identifying deviations and implementing corrective measures promptly.</li><li>Train and mentor junior staff on quality control practices and procedures, fostering a culture of quality awareness and continuous improvement.</li><li>Assist in the development of quality improvement initiatives, leveraging feedback from customers and stakeholders to enhance product offerings.</li><li>Stay updated on industry trends and advancements in quality control technologies, integrating innovative solutions into existing processes to improve efficiency.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Strong attention to detail to identify defects and ensure product quality.</li><li>Proficiency in using measurement tools and techniques for accurate inspections.</li><li>Knowledge of quality control standards and regulatory requirements in the heavy industry.</li><li>Excellent analytical skills to interpret data and make informed decisions.</li><li>Effective communication skills for collaborating with cross-functional teams.</li><li>Ability to develop and implement quality control procedures and protocols.</li><li>Familiarity with statistical process control methods for monitoring production efficiency.</li></ul></div>
Refrigeration Industries & Storage and Oil Services Co. (K.S.C.)
Kuwait
<h2 class="h5">Job description</h2>
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<p>We are seeking a dedicated QA/QC Document Controller to join our dynamic team in the heavy industry and metallurgy sector. This role is pivotal in ensuring that our documentation processes meet the highest standards of quality and compliance. As a QA/QC Document Controller, you will play a crucial role in maintaining the integrity of our quality assurance and quality control documentation, which is essential for our operational success and regulatory compliance. You will be part of a forward-thinking organization that values precision, attention to detail, and continuous improvement.</p><p>In this position, you will have the opportunity to work closely with various departments, enhancing your understanding of the industry while contributing to a culture of excellence. We prioritize employee development and offer training programs designed to enhance your skills and knowledge in quality management systems and documentation control. You will be empowered to take ownership of your responsibilities and participate in initiatives that drive quality improvement across our projects.</p><p>Joining our team means becoming part of a collaborative environment where your contributions are valued. We believe in fostering a culture of open communication, teamwork, and innovation. As you grow in your role, you will have the chance to take on greater responsibilities and advance your career within the organization. If you are passionate about quality assurance and document control and are eager to make a significant impact in the heavy industry, we encourage you to apply and take the next step in your professional journey.</p><p><b>Responsibilities:</b></p><ol><li>Manage and maintain all QA/QC documentation, ensuring that all records are accurate, up-to-date, and compliant with industry standards and regulations.</li><li>Coordinate with project teams to gather necessary documentation, verifying that all quality assurance processes are documented appropriately and consistently.</li><li>Implement and maintain document control procedures, ensuring all documents are systematically filed, tracked, and retrievable for audits and inspections.</li><li>Conduct regular audits of documentation to identify discrepancies or areas for improvement, providing recommendations to enhance quality control measures.</li><li>Assist in the preparation of quality reports and metrics, analyzing data to identify trends and areas needing attention for quality improvement initiatives.</li><li>Facilitate training sessions for team members on document control processes and quality assurance standards, promoting a culture of continuous learning.</li><li>Collaborate with cross-functional teams to ensure that quality management systems are effectively integrated into all operational processes.</li><li>Support the implementation of corrective actions for non-conformities identified during inspections or audits, ensuring timely resolution and documentation.</li><li>Act as a liaison between internal teams and external stakeholders, ensuring clear communication regarding quality standards and documentation requirements.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Proficient in document management systems and quality management software.</li><li>Strong attention to detail with exceptional organizational skills.</li><li>Excellent verbal and written communication skills for effective collaboration.</li><li>Knowledge of industry standards and regulations related to quality assurance and control.</li><li>Ability to analyze data and generate insightful reports for quality improvement.</li><li>Experience in facilitating training and workshops on quality management processes.</li><li>Strong problem-solving skills to address documentation discrepancies and quality issues.</li></ul></div>
Hasan Ali Alarbash Group Co for Wholesale and retail trade
Kuwait
<h2 class="h5">Job description</h2>
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<p>At <b>Kono</b>, we don't just sell furniture; we craft tailored spaces. We are looking for a dedicated, details-oriented <b>Customer Experience & Operations Specialist</b> with solid experience in the <b>Kuwaiti furniture and interior market</b>. The ideal candidate acts as a trusted consultant to our clients, managing the entire journey—from handling bespoke custom orders to overseeing logistics, managing after-sales support, and continuously elevating our service quality.</p><p><b>Key Responsibilities:</b></p><ol><li>Handle incoming customer inquiries for both <b>ready-made items</b> (direct website purchases like tables, chairs, etc.) and <b>customized furniture orders</b>, guiding clients through specifications and closing sales effectively.</li><li>Work closely with local workshops, operational teams, and delivery drivers in Kuwait to coordinate site measurements, production timelines, and delivery schedules efficiently.</li><li>Actively track, troubleshoot, and resolve post-delivery issues or customer complaints with extreme professionalism and a solution-oriented mindset.</li><li>Utilize CRM/POS systems and delivery coordination software to accurately log orders, track shipping statuses, and optimize delivery routes.</li><li>Proactively analyze customer feedback and operational bottlenecks to propose strategies that constantly improve and upgrade Kono's overall service experience.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li><b>Communication & Cultural Alignment:</b> Exceptional verbal and written communication skills with absolute fluency in the <b>Kuwaiti dialect</b> to connect authentically and built trust with local clients.</li><li><b>Kuwait Market Expertise:</b> Proven sales and technical experience within the furniture, kitchen, or interior design industry in Kuwait, with a deep understanding of local client preferences and customs.</li><li><b>Technical Knowledge in Custom Furniture:</b> Solid understanding of furniture customization, custom wardrobes, sizing standards, materials, and interior aesthetics.</li><li><b>Operational & Software Literacy:</b> Proficient in using sales programs, CRM tools, or logistics/delivery coordination platforms.</li><li><b>Problem-Solving & Crisis Management:</b> Exceptional ability to handle high-pressure situations, calm frustrated clients, and resolve logistical challenges smoothly.</li><li><b>Professional Bilingualism:</b> Strong professional proficiency in both Arabic and English with a consultative, client-first approach.</li></ul></div>