Sales Rep. Jobs - Al Jahra Kuwait

<p>Anmato Charity Association announces its desire to attract qualified competencies to join its staff. We are looking for people passionate about humanitarian and societal work who possess the skills necessary to contribute to achieving the association's objectives and developing its projects.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Code: PegaY2018-S01 IT Software Sales (IT Sales &amp; Services) OVERVIEW: Pegasus is the leading provider of technology solutions. We empower and help grow our clients business by providing customized and innovative solutions ranging from enterprise infrastructure to retail store-level technology. Pegasus has an extensive team of dedicated professionals to provide support and meet all our client s requirements. Pegasus has a strong presence in the retail industry. We offer a full range of professional services to retailers. Pegasus is a systems integrator of data collection equipment and solutions. Pegasus systems integration specialists and factory-trained technicians are experts in wireless radio frequency network and ERP integration solutions, enterprise labelling, barcode printers, scanners, mobile computing, terminal and software technologies.</p><p>MAJOR RESPONSIBILITIES:</p><ul><li>Responsible for Business development for ERP software business activities</li><li>Actively participate in the advertising, distribution and marketing of the goods &amp; services of the company</li><li>Representing the company at different places such as conferences, meetings, seminars etc</li><li>Create leads &amp; identifying new potential clients/ opportunities for the company</li><li>Fully understand the IT Products, services &amp; solutions</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>ESSENTIALS / REQUIREMENTS:</p><ul><li>Graduate/ Post Graduate in Engineering/ IT/ Business/ Marketing</li><li>Minimum 3 years of marketing experience, or sales experience with strong marketing orientation</li><li>Experience in IT Hardware/ Software Solutions sales with strong Functional/Technical Knowledge</li><li>Excellent verbal and written communication skills (English &amp; Arabic)</li><li>Tactful negotiations skills</li><li>Strong organizational skills</li><li>Effective presentation, implementation and follow-up skills</li><li>Must be very flexible and adaptable to changes</li><li>Must have Kuwait Driving License</li></ul><p></p></section>

<p><br></p><p><strong>Roles &amp; Responsibilities:</strong></p><p><strong>Drilling Operations:</strong> Ensures the safety of personnel, equipment, and the efficiency of operations on the drill floor and other drilling operation associated areas. Plans and schedules all drilling and associated activity. Directs personnel towards achieving optimum job performance according to the client s requirements. Ensures any deviation from client well plan (Game Plan) is approved by STP, and that Client representative has documented in written form, and that necessary management of change or deviation is approved in Synergi prior to operation starts. Consult with the STP and Client s Representative regarding the progress of the Drilling program and associated operations, keeping the driller informed about the ongoing drilling program objectives and communicating any changes in plans. Ensure that space-out drawings are correct and are posted in the drillers cabin. Overseeing that post-jarring sheet are filled out and understood by the driller. Relieve the Driller at the Driller s console as operational requirement demands. Ensures that all necessary equipment is ready for the next phase of the Drilling / Workover program and that necessary rig procedures, including JSA and PTW, are prepared on time and with good quality for the actual operations. Assists &amp; supervises drilling crew at the location at all relevant times, ensuring circulating time is sufficient and the well is stable on trips, when the BHA is being worked and whenever there is a hole problem. Operates the drilling unit with strict adherence to company Drilling &amp; Well Control manuals, by reviewing and approving all drilling related work permits.</p><p><strong>Well Control:</strong> Ensure that well control requirements are in place according to operational requirements - assist in supervising well killing operations in any well control situation. Plans &amp; monitors comprehensive well control parameters to proactively identify any signs of well control issues for early detection and swift response. Maintains and regularly tests well control equipment, in accordance with Company s and Client s requirement, ensuring its readiness and effectiveness in critical situations. Perform all well control calculations (i.e., mud weight increase, initial and final circulating pressures, number of strokes, etc.).</p><p><strong>Management of Major Emergencies:</strong> To be part of the Rig s Emergency Response Team as detailed in the Emergency Plan and Company Procedures. Ensure that all personnel are instructed in the procedures to be adopted in the case of an emergency. Ensure that Well Control and general safety drills are held and recorded in accordance with Company requirements.</p><p><strong>Materials &amp; Equipment:</strong> Assist STP in ensuring the location has sufficient stock of parts and materials to perform drilling and associated operations as per contractual requirements. Ensure planned maintenance and repair of drilling equipment including draw-works, mud pumps, top drive, rotary table, and BOP are completed and documented to ensure optimum condition and proper availability of required tools. Responsible for housekeeping standards in all drilling areas, sack store and mud pump room.</p><p><strong>Rig Move:</strong> Support STP in planning all related rigs move activities, equipment, supplies, personnel in compliance with the Rig move Procedures. Assesses the current and new location, considering factors such as safety, lifting equipment availability at location, preparation for rig-up operations, Supervise the Rig move team during rigging down and rigging up activities to ensure they are followed efficiently and safely.</p><p><strong>Client Management:</strong> Develops and maintains positive working relationships with other department heads, supervisors, operator's representatives, subcontractors, and all personnel on the rig. Responds to client requests and needs concerning materials, equipment, and personnel after getting adequate management approval.</p><p><strong>Reporting and Documentation:</strong> Maintains proper logs and records, promptly submitting required reports as per company protocols and regulatory standards. Prepare accurate and timely reports, including daily drilling reports, equipment status reports and incident reports, to document drilling activities and operational performance. Review all operational/technical bulletins, communicate pertinent points to crew members and implement all directives as required. Assist STP in initiating, monitoring, and recording all maintenance and repairs work in collaboration with maintenance department.</p><p><strong>People Management &amp; Development:</strong> Provide clear instructions to their team regarding their duties, responsibilities, and any necessary safety precautions prior to commencing work. Mentor, develop and train their team to ensure safe and effective operations. Identifies opportunities for skill and career advancement, works to support the professional growth of their team members. Ensure their team receives the necessary required training to perform their duties safely and effectively through on-the-job training, classroom training and participation in safety drills and exercises. Support, promote and actively participate in ADES s Competency Assurance Program for their team. Evaluates the performance of their team on constant and fair feedback basis, identify areas for improvement, drive ADVANCE process to formalize a performance management culture.</p><p><strong>Job Requirements:</strong></p><p><strong>Education &amp; Experience:</strong> Minimum education level required: High School or Vocational/Technical Qualification. Minimum (8) years of working experience in land drilling and workover operations with contractors with a career history showing time served as Assistant Driller, Driller, and Tool pusher. Must have working experience on Onshore rigs.</p><p><strong>Skills/Competencies Required:</strong> Fluent in English (written &amp; spoken). PC literate in Microsoft Office Advanced Mathematical skills adding, subtracting, dividing, multiplying , drilling practice, drilling fluids. Leadership, Situation Awareness, Communication, Teamwork, Performance shaping factors stress and fatigue, inspecting work.</p><p><strong>Physical Requirements:</strong> Regularly climbing (stairs, ladders). Regularly bending, twisting, and standing. Ability to work outdoors under all extreme weather conditions (Noise / Humidity / Cold / Heat etc.). Ability to work on day/night shifts.</p><p><strong>Certifications:</strong> As per ADES Training Matrix. Valid Well Control (Well Sharp / IADC) Certificate.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education &amp; Experience:</strong> Minimum education level required: High School or Vocational/Technical Qualification. Minimum (8) years of working experience in land drilling and workover operations with contractors with a career history showing time served as Assistant Driller, Driller, and Tool pusher. Must have working experience on Onshore rigs.</p><p><strong>Skills/Competencies Required:</strong> Fluent in English (written &amp; spoken). PC literate in Microsoft Office Advanced Mathematical skills adding, subtracting, dividing, multiplying , drilling practice, drilling fluids. Leadership, Situation Awareness, Communication, Teamwork, Performance shaping factors stress and fatigue, inspecting work.</p><p><strong>Physical Requirements:</strong> Regularly climbing (stairs, ladders). Regularly bending, twisting, and standing. Ability to work outdoors under all extreme weather conditions (Noise / Humidity / Cold / Heat etc.). Ability to work on day/night shifts.</p><p><strong>Certifications:</strong> As per ADES Training Matrix. Valid Well Control (Well Sharp / IADC) Certificate.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><ol> </ol> <p>Key Responsibilities</p> <p>1. IT Strategy, Governance and Presidential Advisory</p> <ul> <li>Serve as the President's primary technology advisor translating institutional strategic objectives into technology investment decisions, capability roadmaps, and implementation sequencing</li> <li>Develop, own, and execute AIU's multi-year Technology Strategic Plan, updated annually and aligned with the RISE Strategy 2026 2030 KPIs and the WSCUC accreditation evidence requirements</li> <li>Establish and chair the AIU Technology Governance Committee a cross-functional body including the VPAA, VP Administration &amp; Finance, VP Enrollment, and Faculty Council representative to set institutional technology priorities and resolve competing demands on IT resources</li> <li>Present quarterly technology performance reports to the President and an annual technology state-of-institution report to the Board of Trustees in plain language, not technical language</li> <li>Manage the IT budget with full accountability for return on investment: technology spend must be justified by measurable institutional outcomes, not by technical preference</li> <li>Lead all major technology vendor selection, contract negotiation, and relationship management ensuring AIU obtains best-value agreements and maintains leverage with strategic technology partners</li> </ul> <p><br></p> <p>Reporting Departments (If Applicable)</p> <ul> <li>Executive Director of Information Technology: day-to-day IT operations, helpdesk, infrastructure, and enterprise platform administration</li> <li>Digital Transformation Office Director: program management for all transformation initiatives, process automation, and workflow digitalization</li> <li>Cybersecurity &amp; Data Governance Lead: information security, data governance standards, and compliance</li> </ul> <p> <br> </p> <p>Minimum Qualifications: </p> <p>Education</p> <ul> <li>Doctorate (PhD) in Computer Science, Information Technology, Computer Engineering, or a closely related field strongly preferred</li> <li>Master's degree in a relevant discipline required as a minimum; candidates with a master's and exceptional, directly relevant GCC higher education CIO experience will be considered</li> </ul> <p> <br> </p> <p>Experience</p> <ul> <li>Minimum ten (10) years of progressive technology leadership experience, with at least five (5) years at CIO, Deputy CIO, or equivalent executive level in a higher education institution</li> <li>Demonstrated experience leading campus digital transformation, specifically the transition of institutional processes from manual, Excel, and SharePoint-based workflows to integrated, automated enterprise systems</li> <li>Proven track record in selecting, implementing, and optimizing enterprise university platforms, particularly Banner (SIS), Canvas (LMS), Salesforce (CRM), Oracle or equivalent ERP, and business intelligence tools</li> <li>Experience building and executing AI strategies in an institutional or enterprise context, not theoretical familiarity with AI, but demonstrated deployment of AI tools that delivered measurable operational improvements</li> <li>Experience working in GCC higher education is a significant advantage, candidates with UAE, Kuwait, Saudi Arabia, or comparable Gulf university CIO experience are strongly preferred</li> <li>Experience managing technology in a context of accreditation preparation, WASC, AACSB, ABET, or comparable quality assurance framework, is a substantial advantage</li> </ul> <p> <br> </p> <p>Technical Knowledge</p> <ul> <li>Deep proficiency with higher education enterprise platforms: Ellucian Banner or equivalent SIS, Canvas or comparable LMS, Salesforce or equivalent CRM, Oracle Fusion/EBS or equivalent ERP, Tableau or equivalent BI</li> <li>Cloud architecture and management expertise: Azure, AWS, or GCP, including IaaS, PaaS, SaaS governance, cloud migration strategy, and hybrid infrastructure management</li> <li>AI and machine learning application: practical experience deploying AI tools in an institutional setting, student success analytics, process automation, natural language processing, or predictive modelling</li> <li>Cybersecurity governance: demonstrated knowledge of ISO/IEC 27001, NIST frameworks, and risk-based security program management, including incident response and business continuity planning</li> <li>Data governance and integration: experience designing data governance frameworks, master data management standards, and system integration architectures that eliminate data silos</li> <li>DevOps and automation: familiarity with modern DevOps practices, RPA tools, and workflow automation platforms that reduce manual administrative workload</li> </ul> <p> <br> </p> <p>Leadership and Interpersonal Competencies</p> <ul> <li>The ability to translate complex technology concepts into clear business and strategic language for Board members, the President, Deans, and faculty, technology leadership at the C-suite level is fundamentally a communication role</li> <li>Demonstrated change management capability, the ability to lead people through technology-driven organizational change with empathy, clarity, and persistence</li> <li>Service-oriented leadership: AIU's IT function exists to serve students, faculty, and staff, the CIO must model and build a culture where the technology team measures its success by the outcomes it enables, not the systems it manages</li> <li>Executive-level stakeholder engagement: the CIO sits on the Senior Leadership Team and must be an effective, credible peer contributor to institutional strategy discussions that extend beyond technology</li> </ul> <p><br></p></div></section>

<p>Job Summary:</p><p>The Restaurant Manager is responsible for overseeing all aspects of restaurant operations, ensuring exceptional service standards, operational efficiency, staff performance, and profitability. This role is critical in building a consistent and scalable brand experience.</p><p>Key Responsibilities:</p><ul><li><p>Manage daily restaurant operations</p></li><li><p>Recruit, train, and supervise staff across departments</p></li><li><p>Ensure consistent delivery of brand standards in service and food quality</p></li><li><p>Monitor sales performance and implement strategies to achieve targets</p></li><li><p>Control costs including labor, food cost, and wastage</p></li><li><p>Manage inventory, ordering, and supplier coordination</p></li><li><p>Handle customer feedback, complaints, and service recovery</p></li><li><p>Ensure compliance with Kuwait Municipality and food safety regulations</p></li><li><p>Prepare operational reports (sales, staffing, wastage, etc.)</p></li><li><p>Coordinate with marketing teams for promotions and campaigns</p></li><li><p>Drive team motivation, discipline, and performance</p></li></ul><p>Requirements:</p><ul><li><p>2+ years of experience in upscale restaurant management</p></li><li><p>Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred</p></li><li><p>Diploma in Hotel/Restaurant Management is acceptable with relevant experience</p></li><li><p>Certifications in Food Safety, HACCP, or Restaurant Operations are highly desirable</p></li><li><p>Strong leadership and team management skills</p></li><li><p>Experience in multi-cuisine or Asian dining concepts preferred</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>Arabic proficiency</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position: Director of Office of Strategy, Institutional Performance &amp; Emerging Technology Classification: Director Level Reports To: President</p><p>The Office of Strategy, Institutional Performance &amp; Emerging Technology operates as a direct extension of the President's Office, serving as the institutional coordination and performance intelligence function that supports the execution of AIU's strategic priorities. Rather than functioning as a traditional planning department, the Office ensures that institutional strategy is translated into measurable outcomes through performance management, executive reporting, and strategic technology evaluation. The Office owns three interconnected responsibilities that together strengthen AIU's institutional effectiveness:</p><p>Strategy &amp; Institutional Performance: Leading the RISE Strategy execution cycle, institutional KPI monitoring, quarterly performance reporting, Board reporting, annual strategy review, and continuous improvement of AIU's institutional performance management framework using the Balanced Scorecard methodology.</p><p>Emergent Technology Intelligence: Scouting, evaluating, and piloting emerging technologies relevant to AIU's academic and administrative operations functioning as an innovation incubator that identifies what is ready for institutional adoption before the CIO integrates it at scale.</p><p>Strategic Project Alignment: Coordinating with the University's existing PMO and Special Projects structure to monitor the strategic alignment and progress of major institutional initiatives, ensuring the President receives timely updates on projects that materially affect strategic objectives.</p><p>The Director, Office of Strategy, Institutional Performance &amp; Emerging Technology carries three complementary mandates that reinforce one another. Institutional strategy provides direction, performance management measures progress, and emerging technology enables innovation that supports AIU's long-term strategic priorities. The Director ensures these three functions operate in alignment to support informed executive decision-making.</p><p><strong>Key Responsibilities</strong></p><p>1. RISE Strategy Execution and Balanced Scorecard Management</p><ul><li>Own the AIU RISE Strategy execution cycle translating Board-approved strategic objectives into annual operating plans, quarterly milestones, and individual VP and Dean accountability commitments</li><li>Design, maintain, and continuously improve AIU's Balanced Scorecard the institutional performance management framework that cascades RISE Strategy KPIs from institutional level through school, department, and individual levels ensuring that every function can see how its work connects to the strategy</li><li>Conduct quarterly strategy performance reviews with each VP reviewing KPI progress, identifying risks to delivery, proposing course corrections, and escalating material issues to the President with recommended responses</li><li>Prepare the Annual Strategic Progress Report the principal annual document presented to the Board of Trustees each November synthesizing Balanced Scorecard data, institutional KPI achievements, variance explanations, and the following year's adjusted priorities into a clear, evidence-based narrative for Board review</li><li>Manage the annual strategic planning calendar coordinating the February environmental scan, April-May VP planning submissions, June-July budget-strategy alignment, September Board approval, and November Board progress review ensuring that planning is a continuous cycle rather than an annual event</li><li>Maintain the RISE Strategy risk register identifying strategic risks, assessing likelihood and impact, tracking mitigation actions, and reporting to the President and Board Audit &amp; Risk Committee quarterly</li><li>Coordinate with the Institutional Research Office to ensure that all Balanced Scorecard data is sourced from verified institutional systems no KPI reported to the Board may be based on unverified or manually assembled data.</li></ul><p>2. Emergent Technology Intelligence and Innovation Piloting</p><ul><li>Lead AIU's horizon scanning function systematically monitoring emerging technologies relevant to higher education (generative AI, adaptive learning systems, learning analytics, spatial computing, research tools) and producing quarterly Technology Intelligence Briefings for the President and Senior Leadership Team</li><li>Design and manage AIU's innovation piloting programme a structured process for testing emerging technologies in controlled institutional environments before recommending them for full adoption. Pilots are time-bounded, evidence-evaluated, and documented for institutional learning regardless of outcome</li><li>Coordinate with the CIO to ensure that emergent technology intelligence flows effectively between the scouting function (this Office) and the operational integration function (CIO/Digital Transformation Office) the Director scouts and pilots; the CIO scales and operates</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Minimum Qualifications:</h2><p><strong>Education</strong></p><p>Doctoral degree required in Strategy, Higher Education Management, Business Administration (MBA), Public Administration, Project Management, or a closely related field. Candidates with strong GCC higher education strategic planning experience are strongly considered.</p><p><strong>Experience</strong></p><ul><li>Minimum eight (8) years of progressive experience in higher education, with at least four (4) years in a strategic planning, institutional effectiveness, or senior project management leadership role at a GCC university.</li><li>Demonstrated experience managing a university's strategic planning cycle from environmental scanning through KPI development, annual review, Board reporting, and plan revision in a GCC institutional context.</li><li>Proven experience implementing or managing a Balanced Scorecard or equivalent institutional performance management framework candidates must be able to describe a specific implementation, not just familiarity with the concept.</li><li>Experience working with institutional project portfolios and executive reporting, including monitoring strategic initiatives, interpreting project status information, and advising senior leadership on institutional priorities and risks</li><li>Direct experience working with or reporting to a university President or equivalent executive candidates must be comfortable advising at C-suite level, preparing Board-level documents, and maintaining professional discretion in a senior advisory role.</li><li>Experience with WASC or comparable institutional accreditation project management understanding how accreditation timelines translate into institutional project portfolios is a material advantage.</li></ul><p><strong>Technical and Analytical Knowledge</strong></p><ul><li>Proficiency with strategic planning and Balanced Scorecard frameworks candidates must demonstrate working knowledge of the BSC four-perspective model (financial, stakeholder, internal processes, learning &amp; growth) and its application in a higher education context.</li><li>Strong data analytics and visualization capability the Director must produce Balanced Scorecard dashboards and strategic performance reports that Board members with no higher education background can read and act on.</li><li>Project management methodology proficiency (Prince2, PMP, or equivalent). Working knowledge of project management methodologies sufficient to interpret project reporting, assess strategic risks, and support executive oversight of institutional initiatives. PMP certification is considered an advantage.</li><li>Technology literacy sufficient to evaluate emerging technologies at a strategic level the Director does not need to be a technologist, but must be literate enough to assess a vendor demonstration, understand integration implications, and ask the right questions of the CIO.</li><li>Familiarity with Kuwait's higher education regulatory environment PUC requirements, institutional governance obligations, and the competitive landscape of Kuwait's private university sector.</li></ul><p><strong>Skills, Competencies and Personal Attributes</strong></p><ul><li>The political intelligence to hold VPs and Deans accountable for RISE Strategy delivery without making accountability feel like surveillance the Director must be seen as a partner in execution, not an auditor of failure</li><li>Exceptional executive communication the ability to translate complex institutional performance data into a three-paragraph President's briefing, a ten-slide Board presentation, or a one-page project status update all with the same rigour and none of the same length</li><li>Strategic patience combined with operational awareness the ability to maintain a five-year strategic perspective while monitoring the progress, risks, and institutional impact of major strategic initiatives.</li><li>Cultural intelligence appropriate to AIU's multicultural GCC environment working effectively with Kuwaiti faculty, international administrators, owner Board members, PUC representatives, and WSCUC accreditation staff requires different registers and relationship norms.</li><li>Professional discretion at the highest level the Director has access to the most sensitive institutional information: financial projections, personnel decisions, accreditation risks, and Board deliberations. This access is a privilege that requires absolute confidentiality.</li></ul><h2>Preferred Qualifications:</h2><ul><li>PMP (Project Management Professional) certification. The formal credential is considered an advantage for interpreting project reporting and supporting executive oversight of institutional initiatives.</li><li>Experience with a university s WASC accreditation project portfolio, including sequencing of eligibility, self-study, SAV1, and SAV2 milestones as institutional activities with named owners and defined escalation paths.</li><li>Prior experience in a Chief of Staff or Strategy Director role in a GCC university. Candidates who have served as principal strategic advisors to a university President in the Gulf will have strong familiarity with institutional dynamics, stakeholder relationships, and cultural context.</li><li>Published research or professional contribution to strategic planning or institutional effectiveness in GCC higher education, demonstrating thought leadership rather than solely operational experience.</li><li>Arabic language proficiency is an advantage for engagement with Kuwaiti Board members, MOHE officials, and Arabic-speaking stakeholders.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p> </p> <p> </p> <p> <b>Job Summary</b> </p> <p>The Server is responsible for providing exceptional food and beverage service to guests, ensuring a welcoming environment and a memorable dining experience. This role involves taking orders, serving food and drinks, maintaining cleanliness, and delivering service in a professional and efficient manner.</p> <p> </p> <p> <b>Job Description</b> </p> <ul> <li>Greet guests warmly and escort them to their tables if required</li> <li>Present menus, provide detailed information on menu items, and make recommendations</li> <li>Take accurate food and beverage orders and input them into the system</li> <li>Serve food and drinks promptly and according to hotel/restaurant standards</li> <li>Monitor guest satisfaction and respond promptly to requests or concerns</li> <li>Handle billing, process payments, and provide accurate change or receipts</li> <li>Maintain cleanliness and organization of tables, service stations, and dining areas</li> <li>Collaborate with kitchen and bar teams to ensure timely service</li> <li>Follow hygiene, safety, and service standards at all times</li> <li>Assist in setting up and closing the restaurant or service area</li> </ul> <p> </p> <p> <b>Requirements</b> </p> <ul> <li>Previous experience in a restaurant, hotel, or hospitality setting preferred</li> <li>Strong communication and interpersonal skills</li> <li>Excellent customer service and problem-solving abilities</li> <li>Ability to work in a fast-paced environment and handle multiple tasks</li> <li>Professional appearance and positive attitude</li> <li>Basic math skills for billing and transactions</li> <li>Flexibility to work shifts, weekends, and holidays</li> <li>Knowledge of food safety and hygiene standards</li> <li>Candidates must be eligible to work in Saudi Arabia.</li> <li>Arabic speakers and fluency in English are required.</li> </ul> <p> </p> <p> </p> <p> </p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Purpose The Director of Quality Assurance and Institutional Effectiveness is responsible for leading and overseeing all quality assurance, assessment, accreditation, and institutional effectiveness activities. The role ensures compliance with national and international accreditation standards, promotes a culture of continuous improvement, and supports data-driven decision-making across academic and administrative units. Key Responsibilities Lead and oversee institutional quality assurance, assessment, and institutional effectiveness processes Coordinate institutional and program-level accreditation activities, including self-studies, reports, and site visits Ensure ongoing compliance with national and international accreditation and quality standards Develop and maintain institutional assessment frameworks and performance indicators Collaborate with academic and administrative units to support continuous improvement initiatives Monitor, analyze, and report institutional effectiveness data to senior leadership Supervise quality assurance, accreditation, and assessment staff Support strategic planning and policy development related to quality and effectiveness Prepare reports and documentation for leadership, governing bodies, and accrediting agencies Perform other duties as assigned</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required Skills and Qualifications Strong knowledge of higher education quality assurance, accreditation, and assessment practices. Demonstrated experience managing accreditation or institutional effectiveness processes. Excellent organizational, analytical, and project management skills. Strong written and verbal communication skills in English. Ability to work collaboratively across academic and administrative units. High level of integrity and ability to handle confidential information. Proficiency in Microsoft Office and institutional data or reporting systems. Education and Experience Doctoral degree any field (required) from a reputable university. Minimum of 7 10 years of progressive experience in quality assurance, accreditation, or institutional effectiveness within higher education. Prior leadership or supervisory experience required.</p><p></p></section>

<p><span ><b>Job Summary</b></span></p><p><span ><br></span></p><p><span > The IT Support Technician is responsible for providing frontline technical support to faculty, staff, and students at American International University (AIU). This role focuses on day-to-day troubleshooting, deployment, and maintenance of end-user technology, classrooms, laboratories, offices, academic software environments, and event-related IT systems. The position ensures a high level of service availability, responsiveness, and user satisfaction across the campus.</span></p><p>Role Impact This role directly supports the continuity of academic instruction and administrative operations by ensuring that technology issues are resolved promptly and learning and working environments remain fully functional. The IT Support Technician plays a key role in minimizing downtime, supporting classroom and laboratory readiness, enabling successful university events, and ensuring effective use of institutional technology resources for students, faculty, and staff.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>IT Support &amp; Helpdesk Operations</p><ul><li>Provide desktop and end-user support for PCs, laptops, printers, and peripherals across the university.</li><li>Install, configure, and set up new computer systems, hardware, and standard software images.</li><li>Diagnose and resolve hardware, operating system, and application issues in a timely and efficient manner.</li><li>Log, track, and resolve incidents and service requests using the IT Helpdesk Ticketing System (ServiceDesk Plus).</li><li>Support and train users on key university applications including Microsoft 365, Canvas LMS, and Banner SIS.</li><li>Assist students, faculty, and staff with login issues, access problems, and basic authentication-related troubleshooting.</li><li>Conduct IT orientation and onboarding support for new faculty and staff members.</li><li>Test and validate software updates, patches, and application deployments prior to or following rollout.</li><li>Printing Student and Staff ID Cards and granting necessary access.</li><li>Escalate unresolved or complex issues to the Technology Support Coordinator with appropriate documentation.</li></ul><p>Classroom, Lab &amp; Office Technology Support</p><ul><li>Support daily operations of classrooms, laboratories, meeting rooms, and offices to ensure technology readiness.</li><li>Assist with setup, testing, and troubleshooting of audio-visual systems, presentation equipment, and hybrid learning tools.</li><li>Perform pre-session checks to ensure systems are operational for classes, exams, and meetings.</li></ul><p>Academic Software &amp; Lab Environment Support</p><ul><li>Install, configure, and maintain academic and instructional software within computer laboratories in coordination with Academic Affairs and IT leadership.</li><li>Provide operational support for academic software platforms used in teaching and learning environments.</li><li>Assist students and faculty with software access, licensing issues, and application-related troubleshooting during lab sessions.</li><li>Ensure lab systems are configured consistently and remain compliant with academic and licensing requirements.</li><li>Support testing and validation of academic software updates prior to semester rollouts.</li></ul><p>Endpoint Deployment &amp; Asset Support</p><ul><li>Assist with deployment, imaging, configuration, and replacement of Windows 10/11 PCs, laptops, and shared systems.</li><li>Maintain and update IT asset inventory, including computers, peripherals, and assigned equipment.</li><li>Support ID card printing management systems and associated hardware as required.</li></ul><p>User &amp; System Administration</p><ul><li>Assist with domain access, user account creation, and email registration under established procedures.</li><li>Administer and maintain Active Directory accounts, group memberships, and basic permissions.</li><li>Support Microsoft 365 user accounts, email configuration, and collaboration tools.</li><li>Assist with user account setup, password resets, access requests, and basic identity-related troubleshooting.</li><li>Support faculty, staff, and students in the effective use of Microsoft 365, email, and collaboration tools.</li></ul><p>Network &amp; Infrastructure Support</p><ul><li>Assist with basic network connectivity troubleshooting and performance-related issues.</li><li>Support setup and management of laptops, projectors, and presentation equipment for classrooms and meetings.</li><li>Support System Administrator and Network Engineer with diagnostics and implementation of systems.</li></ul><p>Event Technology &amp; Technical Support</p><ul><li>Coordinate the setup, configuration, and testing of technical requirements for university events, workshops, forums, and special activities.</li><li>Provide on-site technical support during events to ensure uninterrupted operation of systems, presentations, and audio-visual equipment.</li><li>Perform basic analysis of event technical requirements and proactively identify necessary systems, equipment, and configurations based on event type, scale, and venue.</li><li>Demonstrate initiative in understanding requestor requirements and independently preparing appropriate technical solutions.</li><li>Coordinate with the Events Department, internal IT teams, and external vendors to deliver reliable event technology support.</li><li>Assist with setting up and teardown of event-related technology before and after events.</li></ul><p>Time Attendance System Administration</p><ul><li>Support administration and operational use of the Time Attendance System (COSEC).</li><li>Generate payroll-related attendance reports and weekly faculty attendance reports as required.</li><li>Upload and maintain monthly shift schedules within the COSEC system based on approved rosters.</li><li>Implement approved shift changes and schedule updates requested by the HR Department.</li><li>Assist with troubleshooting attendance discrepancies and system-related issues in coordination with HR and IT leadership.</li></ul><p>Documentation, Regulatory Compliance, and Continuous Improvement</p><ul><li>Document resolved issues, troubleshooting steps, and common fixes to support knowledge sharing.</li><li>Follow IT policies, SOPs, security guidelines, and service standards.</li><li>Identify recurring issues and suggest improvements to processes or configurations.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p>Diploma or bachelor's degree in computer science, Information Technology, or a related field. Entry-level or relevant IT certifications are an advantage (e.g., Microsoft, CompTIA, or equivalent).

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position: Director, Office of Faculty Affairs (OFA) Classification: Director Level Reports To: Vice President for Academic Affairs About The American International University American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs in Engineering, Architecture and Design, Business Administration, Arts and Sciences, and Education, delivered in English on the American model of higher education. AIU serves a community of over 3,000 students and is executing the RISE Strategy 2.0, a five-year institutional transformation anchored in research development, WSCUC international accreditation, student success, and community engagement. Faculty excellence is one of AIU's greatest strategic assets and an essential enabler of every pillar of the RISE Strategy. Outstanding teaching, meaningful scholarship, effective service, academic leadership, and institutional innovation all depend upon attracting, supporting, developing, recognising, and retaining exceptional faculty. The Director of the Office of Faculty Affairs is responsible for creating an institutional environment in which faculty thrive throughout their academic careers, strengthening academic excellence, shared governance, leadership development, and institutional effectiveness while supporting AIU's ambitions for WSCUC accreditation and long-term academic distinction. For more information, visit: www.aiu.edu.kw Department Profile The Office of Faculty Affairs (OFA) is AIU's institutional hub for faculty success, academic engagement, academic career development, shared governance, and institutional faculty excellence. Operating under the Office of the Vice President for Academic Affairs, the Office serves all Schools, the Foundation Programme, and future graduate programmes, working collaboratively with more than 120 full-time faculty together with adjunct, visiting, and future clinical faculty. The Office is established as one of AIU's strategic academic support units under the RISE Strategy, with the Director serving as its founding leader responsible for developing the Office's policies, programmes, partnerships, operational culture, and long-term strategic direction. Working collaboratively with Human Resources, Deans, Department Chairs, the Centre for Teaching &amp; Learning, the Office of Graduate Studies, the Office of Research and Scholarly Activity, the Registrar, Quality Assurance, Student Affairs, Library Services, and other institutional units, the Director ensures that faculty-related academic matters are coordinated consistently across the University while maintaining a clear distinction from Human Resources' employment responsibilities. The Office complements but does not replace the responsibilities of Human Resources. Human Resources remains responsible for employment administration, contracts, payroll, benefits, immigration, and employee relations, while the Office of Faculty Affairs provides academic leadership, coordination, guidance, and support on matters relating to faculty success, academic development, governance, academic progression, recognition, and institutional effectiveness. The Office carries four interconnected institutional mandates: 1. Faculty Success &amp; Engagement Building an academic environment in which faculty are supported throughout every stage of their academic careers through mentoring, engagement, recognition, wellbeing, professional growth, leadership development, and institutional support. 2. Academic Career Development &amp; Recognition Supporting promotion, academic rank progression, leadership development, succession planning, recognition, awards, and continuous academic growth. 3. Academic Policies &amp; Shared Governance Promoting transparent governance, institutional consistency, academic integrity, faculty participation in decision-making, and continuous policy development. 4. Institutional Excellence &amp; Faculty Effectiveness Supporting institutional effectiveness, accreditation, academic quality, faculty engagement, strategic planning, and cross-functional collaboration in support of AIU's long-term academic mission. Scope of Work The Director of the Office of Faculty Affairs provides strategic and operational leadership across six interconnected institutional domains that collectively support faculty excellence, institutional effectiveness, academic quality, and shared governance. The Director serves as the University's principal academic administrator for faculty affairs, providing leadership in the development and implementation of faculty-related academic policies, career development initiatives, governance structures, recognition programmes, academic support services, and institutional planning. The Director is simultaneously a strategic advisor, policy leader, governance specialist, faculty advocate, organisational developer, and institutional partner. This is not a role focused on employment administration; rather, it is a leadership position responsible for creating an institutional environment in which faculty are supported, recognised, developed, and empowered to contribute fully to AIU's academic mission. The Director operates primarily as a strategic leader, advisor, facilitator, and institutional partner, working collaboratively with Human Resources and other University offices rather than duplicating their operational responsibilities. This position requires a leader capable of building relationships across the institution, promoting collaboration, supporting faculty success, and ensuring that faculty-related academic processes are fair, transparent, consistent, and aligned with AIU's strategic priorities. Key Responsibilities 1. Faculty Success and Academic Engagement Develop a comprehensive institutional strategy supporting faculty success throughout the academic career lifecycle. Establish and coordinate faculty mentoring programmes for new, early-career, international, and newly promoted faculty. Coordinate faculty orientation and academic transition activities in collaboration with Human Resources and the Centre for Teaching &amp; Learning. Promote interdisciplinary collaboration among faculty across schools. Develop programmes supporting faculty engagement and institutional belonging. Coordinate faculty networking events, retreats, academic forums, and engagement initiatives. Support faculty wellbeing through collaboration with relevant institutional offices. Facilitate communication between Academic Affairs and faculty. Serve as an accessible resource for faculty seeking guidance on academic policies and procedures. Promote an inclusive, respectful, and collaborative academic culture. Coordinate faculty recognition and appreciation initiatives. Support retention of high-performing faculty through engagement initiatives. Develop institutional faculty engagement and satisfaction surveys.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Minimum Qualifications:</h2><p><strong>Education</strong></p><ul><li>Earned doctoral degree (PhD or equivalent) from an accredited institution.</li><li>Academic qualifications suitable for appointment to an academic rank at Assistant Professor or above. Associate Professor or Professor preferred.</li></ul><p><strong>Experience</strong></p><ul><li>Minimum seven (7) years of progressively responsible experience in higher education administration, including at least three (3) years in academic leadership.</li><li>Demonstrated experience supporting faculty affairs, academic governance, promotion, faculty development, or academic administration within a university environment.</li><li>Experience developing and implementing faculty-related academic policies and procedures.</li><li>Experience supporting faculty promotion, academic rank, faculty evaluation, mentoring, or academic career development.</li><li>Human Resources, and senior administrators.</li><li>Demonstrated experience supporting accreditation, institutional effectiveness, or quality assurance initiatives.</li><li>Experience preparing reports, policy papers, committee documentation, and institutional analyses.</li><li>Experience working in a multicultural higher education environment; GCC experience is desirable.</li></ul><p><strong>Technical and Professional Knowledge</strong></p><ul><li>Comprehensive understanding of faculty affairs administration in higher education.</li><li>Knowledge of academic governance principles and shared governance models.</li><li>Knowledge of faculty promotion, academic rank, faculty evaluation, mentoring, and academic career development.</li><li>Knowledge of higher education regulations, accreditation requirements, and institutional quality assurance.</li><li>Understanding of faculty workload models and academic staffing principles.</li><li>Knowledge of faculty lifecycle management from an academic perspective.</li><li>Familiarity with faculty information systems and institutional reporting.</li><li>Knowledge of WSCUC accreditation standards and their relationship to faculty qualifications, governance, institutional effectiveness, and academic quality.</li><li>Understanding of higher education policy development and institutional governance.</li><li>Familiarity with American-model higher education systems is highly desirable.</li></ul><p><strong>Skills, Competencies and Personal Attributes</strong></p><ul><li>Demonstrated ability to establish trust and credibility with faculty, academic leaders, and senior administrators.</li><li>Exceptional interpersonal, communication, and relationship-building skills.</li><li>Strong diplomacy and conflict resolution skills.</li><li>Ability to manage confidential and sensitive faculty matters with discretion and professionalism.</li><li>Excellent organisational, analytical, and project management abilities.</li><li>Ability to facilitate collaboration across multiple academic and administrative units.</li><li>Commitment to shared governance, transparency, fairness, and collegiality.</li><li>Ability to balance institutional priorities with faculty interests.</li><li>Excellent written communication skills, including policy writing and report preparation.</li><li>Strategic thinking with the ability to translate institutional priorities into practical initiatives.</li><li>Commitment to continuous improvement and evidence-based decision-making.</li><li>Cultural awareness and ability to work effectively within an international university environment.</li><li>High ethical standards, sound judgement, and professional integrity.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Previous experience serving as Director of Faculty Affairs, Associate Dean, Dean, or other senior academic leadership position.</li><li>Experience establishing or significantly enhancing a Faculty Affairs Office or equivalent academic support unit.</li><li>Experience supporting faculty promotion, academic rank assignment, mentoring programmes, or academic leadership development.</li><li>Experience working within an American-model university.</li><li>Experience contributing to institutional or programme accreditation processes, including WSCUC or comparable accreditation frameworks.</li><li>Familiarity with higher education in the Gulf region and Private Universities Council (PUC) requirements.</li><li>Demonstrated leadership in faculty engagement, recognition, or wellbeing initiatives.</li><li>Evidence of scholarly achievement and active engagement in higher education leadership.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Dean School of Education</p> <p> </p> <p>Classification: Executive / Academic Leadership<br>Reports To: Vice President for Academic Affairs (VPAA)<br> <br>About The American International University</p> <p>American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs based on the American model of higher education. AIU provides degrees in Engineering, Architecture and Design, and Business Administration, with English as the language of instruction. The University is committed to fostering intellectual, cultural, and personal growth, preparing graduates for leadership roles in a global society.</p> <p> </p> <p>For more information, visit: www.aiu.edu.kw </p> <p> </p> <p>School of Education Profile</p> <p>The School of Education prepares future educators, educational leaders, and professionals through excellence in teaching, research, innovation, and community engagement. The School is committed to developing graduates who demonstrate professional competence, ethical leadership, critical thinking, and a commitment to lifelong learning. Through strong partnerships with schools, educational organisations, and the wider community, the School contributes to the advancement of education in Kuwait and beyond.</p> <p> </p> <p>Scope of Work</p> <p>The Dean of the School of Education provides strategic, academic, and administrative leadership to advance the School's mission of excellence in teaching, research, and community engagement. The Dean is responsible for academic planning, curriculum development, faculty leadership, student success, quality assurance, accreditation, budgeting, and resource management. The role fosters research, innovation, and partnerships with educational institutions and industry while ensuring compliance with institutional policies and accreditation standards to support the School's continued growth and academic excellence while promoting excellence in teaching, educational research, innovation, international collaboration, and student success</p> <p> </p> <p>Key Responsibilities</p> <ul> <li>Provide overall leadership and management for the School of Education, including oversight of full-time and adjunct faculty, academic programs, and administrative operations.</li> <li>Lead the development, implementation, and continuous improvement of curricula and academic programs to ensure excellence in teaching, learning, and alignment with national and international educational standards.Manage the School s budget, resource allocation, and strategic planning.</li> <li>Drive faculty recruitment, mentoring, performance review, and professional development.</li> <li>Promote a culture of research and scholarship across the School; support faculty and student research activities.</li> <li>Establish and maintain an Education Advisory Board comprising representatives from schools, educational organisations, government agencies, and relevant professional bodies to ensure programmes remain aligned with national priorities and professional expectations.</li> <li>Lead and coordinate accreditation efforts and quality assurance activities (institutional and programmatic), including familiarity with American accreditation frameworks and lead and coordinate institutional and programme accreditation activities, ensuring compliance with applicable national and international quality assurance and accreditation standards (e.g. CAEP, AAQEP or equivalent where appropriate).</li> <li>Ensure the School s website and public communications accurately reflect programs, achievements, and student opportunities.</li> <li>Foster industry and community partnerships, internships, and experiential learning opportunities for students.</li> <li>Represent the School in university leadership meetings and contribute to institution-wide strategic initiatives.</li> <li>Manage the School's budget, resource allocation, strategic planning, and operational performance.</li> <li>Lead the development of new academic programmes and specialisations.</li> <li>Promote external funding and research partnerships.</li> <li>Support postgraduate programme development.</li> <li>Foster innovation in teaching, digital learning, and educational technologies.</li> <li>Build partnerships with schools, ministries, and international universities.</li> <li>Contribute actively to the University's strategic planning, institutional effectiveness, student recruitment, faculty development and internationalisation initiatives.</li> </ul> <p> </p> <p>Reporting Departments (If Applicable)</p> <ul> <li>Faculty within the School of Education</li> <li>Administrative and program support staff</li> </ul> <p> </p> <p>Minimum Qualifications: </p> <p>The ideal candidate shall demonstrate experience in professional and academic positions, as well as a strong record in teaching and outstanding academic achievements at the international level. The successful candidate will demonstrate sustained scholarly achievement through internationally recognised research, publications, conference participation, and professional engagement., in addition to possessing the following degrees, qualifications, and professional experience:</p> <p> </p> <ul> <li>Earned PhD from a recognised university in Education or a closely related discipline.</li> </ul> <ul> <li>Appointment at the rank of Full Professor or eligibility for appointment at that rank.</li> <li>An internationally recognised record of teaching, research, scholarly publications, research supervision and academic leadership appropriate for appointment as Full Professor.</li> <li>Demonstrated senior academic leadership experience, preferably as Dean, Associate Dean, Head of School or Department Chair.</li> <li>A clear vision for developing higher education in general and for the School in particular.</li> <li>Full familiarity with the credit hour and academic year (semester) system.</li> <li>Distinguished managerial experience in the affairs of higher education, preferably at the level of a college dean in a reputable university.</li> <li>Demonstrated experience with institutional and programme accreditation, quality assurance, assessment, curriculum review and continuous improvement.</li> <li>Acumen in the area of human resources and administrative and financial concepts, practices, policies, and procedures.</li> <li><br></li></ul> <p> </p></div></section>