Recruitment Officer Jobs in Kuwait
5 Jobs Found
Kuwait - Al Farwaniyah
<p>A garage manager oversees the daily operations, staff, and business performance of an automotive repair or maintenance facility. </p><p>They manage repair schedules, supervise mechanics, control inventory, and handle customer service to ensure high-quality, safe, and profitable workshop operations</p><p> </p><p><strong>Key Responsibilities</strong></p><p>• Staff Supervision: Hire, train, and manage mechanics, technicians, and support staff. Assign daily tasks and monitor workflow.</p><p>• Operations & Quality Control: Coordinate repair schedules, inspect completed work, and ensure safety and statutory regulations are met.</p><p>• Customer Service: Act as the main contact for clients, explain repair needs, provide cost estimates, and resolve complaints.</p><p>• Inventory & Procurement: Monitor spare parts, tools, and supplies. Place orders and manage supplier relationships.</p><p>• Financial Administration: Track budgets, manage invoicing, and oversee financial performance. </p><p> </p><p><strong>Requirements & Qualifications</strong></p><p>• Experience: Minimum 3 to 5 years of hands-on experience in automotive mechanics, plus prior supervisory or management background.</p><p>• Technical Knowledge: Deep understanding of vehicle systems, diagnostics, and garage equipment.</p><p>• Soft Skills: Strong leadership, problem-solving, communication, and organizational abilities.</p><p>• Education:A high school diploma; vocational training or a degree in automotive technology or business management is often preferred.</p>
Confidential
Kuwait - Capital Governorate (Kuwait)
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>As a Talent Acquisition Officer, you will play a crucial role in shaping our company's workforce and driving our growth strategy. This position is perfect for an individual who is passionate about finding the right talent to fit our dynamic culture and contribute to our ongoing success. You will be part of a collaborative team that values innovation, creativity, and a commitment to excellence. </p><p>In this role, you will have the opportunity to work closely with various departments, understanding their unique needs and helping them build their teams. This position offers significant opportunities for professional development, including training in the latest recruitment technologies and methodologies, which will empower you to excel in your career.</p><p><br></p><p><b>Responsibilities:</b></p><ol><li>Develop and implement comprehensive recruitment strategies that align with our business goals, utilizing various sourcing channels and tools to attract a diverse pool of candidates.</li><li>Conduct thorough interviews and assessments to evaluate candidates' skills and cultural fit, ensuring that we select individuals who will thrive in our environment.</li><li>Collaborate with hiring managers to understand their specific needs and provide guidance on best practices for interviewing and selection processes.</li><li>Manage the applicant tracking system (ATS) to ensure a smooth and efficient hiring process, maintaining accurate records and reporting on key metrics.</li><li>Build and maintain strong relationships with external recruitment agencies, job boards, and educational institutions to enhance our talent pipeline.</li><li>Stay updated on industry trends and best practices in talent acquisition to continually improve our recruitment strategies and processes.</li><li>Provide an exceptional candidate experience throughout the recruitment process, ensuring timely communication and feedback.</li><li>Support onboarding processes to ensure new hires are effectively integrated into the company culture and equipped for success in their roles.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Strong interpersonal and communication skills to effectively engage with candidates and stakeholders.</li><li>Proficiency in using applicant tracking systems and recruitment software to streamline hiring processes.</li><li>Ability to develop innovative sourcing strategies to attract top-tier talent across various platforms.</li><li>Strong organizational skills to manage multiple recruitment processes simultaneously and meet deadlines.</li><li>Knowledge of employment laws and regulations to ensure compliance throughout the hiring process.</li><li>Experience in conducting behavioral interviews and assessments to identify the best candidates.</li><li>Ability to analyze recruitment metrics and data to improve processes and outcomes.</li></ul></div>
AIU
Kuwait - Capital Governorate (Kuwait)
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>Director of Human Resources</span></p><br>
<p><span>Reports To: Vice President for Administration </span></p><br> <p><span>About the American International University</span></p><br> <p><span><span>American International University (AIU)</span> is a private institution in Kuwait, founded in 2019, offering undergraduate programs in Engineering and Computing, Architecture and Design, Business, Arts and Sciences, and Education. The programs are delivered in English and follow the American model of higher education.</span></p><br>
<p><span>AIU serves a community of more than 4,000 students and is implementing the RISE Strategy 2026–2030, a five-year institutional transformation strategy focused on research development, international accreditation, student success, employability, and community engagement.</span></p><br> <p><span>For more information, visit: www.aiu.edu.kw</span></p><br> <p><span>Position Overview</span></p><br>
<p><span>The Director of Human Resources leads the University's HR function and aligns its people strategy with institutional priorities, regulatory requirements, and best practices. The Director translates the University's RISE Strategy 2026–2030 into actionable HR initiatives that support organizational effectiveness, talent development, employee engagement, leadership capacity, and institutional performance.</span></p><br> <p><span>The role oversees talent acquisition, workforce planning, organizational design, performance management, compensation and benefits, employee relations, compliance, HR analytics, and policy governance. The Director serves as a trusted advisor to executive leadership and the Board on workforce strategy, organizational effectiveness, succession planning, and workplace culture.</span></p><br> <p><span>Key Responsibilities</span></p><br> <p><span>1. Strategic Leadership</span></p><br>
<ul>
<li><span>Develop, implement, and periodically review the University's HR strategy in alignment with the RISE Strategy 2026–2030 and institutional objectives.</span></li>
<li><span>Lead workforce planning, organizational design, and restructuring initiatives to support current and future institutional needs.</span></li>
<li><span>Advise executive leadership on workforce strategy, organizational effectiveness, talent risks, and regulatory compliance.</span></li>
<li><span>Establish governance for HR policies, procedures, and practices, ensuring consistency, accountability, and compliance.</span></li>
<li><span>Identify emerging workforce challenges and recommend strategic solutions to support institutional sustainability and growth.</span></li>
</ul>
<p><span>2. RISE Strategy Alignment and Implementation</span></p><br>
<ul>
<li><span>Translate the RISE Strategy 2026–2030 into HR strategic initiatives, annual action plans, and measurable key performance indicators (KPIs).</span></li>
<li><span>Align workforce planning, recruitment, employee development, performance management, and succession planning with the University's strategic priorities.</span></li>
<li><span>Support research development by strengthening talent acquisition, workforce capabilities, and professional development relevant to the University's research objectives.</span></li>
<li><span>Support international accreditation and quality assurance through effective workforce planning, faculty and staff qualification records, professional development, and HR documentation.</span></li>
<li><span>Contribute to student success, employability, and community engagement by supporting the recruitment and development of qualified faculty and professional staff who advance these institutional priorities.</span></li>
<li><span>Monitor HR-related strategic KPIs, evaluate progress, and provide periodic performance reports to executive leadership.</span></li>
<li><span>Promote a culture of accountability, continuous improvement, employee engagement, and institutional excellence.</span></li>
</ul> <p><span>3. Talent Acquisition and Workforce Planning</span></p><br>
<ul>
<li><span>Lead faculty, executive, and administrative staff recruitment in alignment with approved staffing plans, academic requirements, and operational needs.</span></li>
<li><span>Partner with Academic Affairs, school leadership, and relevant departments on faculty appointments, academic ranks, and contract processes.</span></li>
<li><span>Establish effective recruitment practices that promote merit, fairness, transparency, and compliance with approved hiring procedures.</span></li>
<li><span>Develop onboarding, integration, and retention initiatives to enhance employee experience and support successful workforce integration.</span></li>
<li><span>Monitor recruitment effectiveness, vacancy rates, time-to-hire, and workforce needs to support informed decision-making.</span></li>
<li><span>Ensure workforce plans reflect institutional priorities, budgetary considerations, and anticipated staffing requirements.</span></li>
</ul> <p><span>4. Performance Management and Organizational Effectiveness</span></p><br>
<ul>
<li><span>Design, implement, and oversee performance management frameworks aligned with institutional objectives and individual accountability.</span></li>
<li><span>Lead leadership evaluation, employee development, and management capability-building initiatives.</span></li>
<li><span>Implement succession planning and talent development programs for critical positions.</span></li>
<li><span>Promote a performance-driven culture through clear objectives, regular feedback, and measurable outcomes.</span></li>
<li><span>Review organizational structures, job descriptions, roles, and responsibilities to improve efficiency and accountability.</span></li>
<li><span>Evaluate the effectiveness of HR initiatives and recommend improvements based on performance data and organizational needs.</span></li>
</ul> <p><span>5. Compensation and Benefits</span></p><br>
<ul>
<li><span>Oversee the development, implementation, and periodic review of salary scales, salary bands, job grades, and compensation structures.</span></li>
<li><span>Conduct compensation benchmarking and pay equity reviews to support internal consistency and external competitiveness.</span></li>
<li><span>Ensure compensation and benefits practices comply with applicable laws, approved university policies, and budgetary requirements.</span></li>
<li><span>Advise executive leadership on compensation strategies, employee benefits, and workforce cost considerations.</span></li>
<li><span>Establish appropriate governance and approval processes for salary adjustments, promotions, allowances, and other compensation-related decisions.</span></li>
</ul> <p><span>6. Employee Relations and Compliance</span></p><br>
<ul>
<li><span>Oversee employee relations, grievance management, disciplinary procedures, and sensitive employment matters.</span></li>
<li><span>Ensure compliance with Kuwait Labour Law and applicable regulatory requirements of the Ministry of Interior (MOI), the Public Authority for Manpower (PAM), and other relevant authorities.</span></li>
<li><span>Partner with Legal on employment contracts, disputes, investigations, disciplinary actions, and other sensitive HR matters.</span></li>
<li><span>Maintain the confidentiality, integrity, and security of employee records and HR information.</span></li>
<li><span>Ensure consistent application of university policies and procedures and promote fair, respectful, and professional workplace practices.</span></li>
<li><span>Identify and mitigate employment-related legal, operational, and reputational risks.</span></li>
</ul> <p><span>7. HR Operations, Systems, and Analytics</span></p><br>
<ul>
<li><span>Oversee the selection, implementation, and optimization of HR information systems, including recruitment, onboarding, performance management, and employee records.</span></li>
<li><span>Ensure the accuracy, integrity, confidentiality, and timely maintenance of HR data.</span></li>
<li><span>Develop executive dashboards and workforce analytics to support strategic planning and management decision-making.</span></li>
<li><span>Establish and monitor HR KPIs aligned with the RISE Strategy, including recruitment effectiveness, employee retention, performance management, professional development, employee engagement, and operational efficiency.</span></li>
<li><span>Provide accurate workforce data, supporting documentation, and reports for institutional planning, regulatory submissions, audits, and international accreditation.</span></li>
<li><span>Oversee payroll coordination, HR transactions, and administrative processes to ensure accuracy, timeliness, and efficiency.</span></li>
<li><span>Lead HR digital transformation and process improvement initiatives to strengthen service delivery and operational effectiveness.</span></li>
</ul> <p><span>8. Team Leadership and Development</span></p><br>
<ul>
<li><span>Lead, coach, and develop HR managers and team members, fostering professional growth and accountability.</span></li>
<li><span>Establish clear performance expectations, service standards, and individual and departmental KPIs.</span></li>
<li><span>Promote collaboration, continuous learning, knowledge sharing, and effective teamwork within the HR function.</span></li>
<li><span>Ensure appropriate allocation of responsibilities and resources to achieve departmental objectives.</span></li>
<li><span>Build a service-oriented HR function that responds effectively to the needs of employees, managers, and institutional leadership.</span></li>
</ul> <p><span>Qualifications</span></p><br>
<ul>
<li><span>Master's degree in Human Resources, Business Administration, or a related field.</span></li>
<li><span>Minimum of eight years of progressive HR experience, including senior leadership responsibilities; ten or more years preferred.</span></li>
<li><span>Experience in higher education or a large, complex organization preferred.</span></li>
<li><span>Strong knowledge of Kuwait Labour Law and applicable employment and regulatory requirements.</span></li>
<li><span>Demonstrated experience in organizational restructuring, workforce planning, and compensation design.</span></li>
<li><span>Experience in HR strategy development, performance management, and organizational development.</span></li>
<li><span>Experience with HR information systems, workforce analytics, and KPI-based performance monitoring.</span></li>
<li><span>Strong analytical, problem-solving, communication, and executive advisory skills.</span></li>
<li><span>Professional certification such as SHRM-SCP, CIPD, or HRCI preferred.</span></li>
</ul> <p><span>Key Competencies</span></p><br>
<ul>
<li><span>Strategic thinking and executive advisory capability.</span></li>
<li><span>Ability to translate institutional strategy into actionable plans and measurable outcomes.</span></li>
<li><span>Integrity, confidentiality, and sound professional judgment.</span></li>
<li><span>Leadership, negotiation, and conflict resolution.</span></li>
<li><span>Data-driven decision-making and analytical capability.</span></li>
<li><span>Stakeholder engagement and relationship management.</span></li>
<li><span>Change management and organizational development.</span></li>
<li><span>Planning, prioritization, and execution.</span></li>
</ul> <p><span><span>How to Apply</span> </span></p><br> <ul>
<li><span>Interested candidates should visit the Job Opportunities section on our website and submit a resume and cover letter via: https://aiu.edu.kw/careers/jobs</span></li>
</ul> <ul>
<li><span>Applications will be reviewed on a rolling basis until the position is filled. The successful candidate is expected to commence employment immediately.</span><br></li>
</ul> </div>
Kuwait - Capital Governorate (Kuwait)
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong><span>YOU LEAD WITH PURPOSE. YOU DRIVE EXCELLENCE. TOGETHER, WE KEEP THE WORLD MOVING.</span></strong></p><br><br><br><p><span>Are you ready to take the next step in your career and be part of a truly international organization?</span></p><br><br><br><p><span>At DHL Express Kuwait, every operation plays a part in connecting people, businesses and communities. Behind every successful delivery is a team committed to quality, service excellence and creating the best possible experience for our customers.</span></p><br><br><br><p><span>We are looking for passionate leaders who are ready to inspire people, strengthen performance and continuously look for better ways to deliver. Here, you’ll have the opportunity to make an impact, grow with an international team and contribute to a business that connects the world every day.</span></p><br><br><br><p><span>Ready to make a difference? Join our team and help us deliver excellence, every step of the way.</span></p><br><br><br><br><br><p><strong><span>1. <u>OVERALL JOB PURPOSE</u></span></strong></p><br><br><p><span>Manage the Country’s National Operations facilities and personnel in their provision of pick-up, delivery, service offering through counters and shipment processing services. Ensure the execution of these services to defined service, cost and quality standards and achieve targeted improvement in operations performance measures. Set and own all operational budgeted costs. Support the sales acquisition and customer maintenance processes for defined customers and physical channels to achieve profitable revenue growth for DHL and improved customer satisfaction. Responsible for customs clearance both inbound and outbound to achieve the highest Transit Time standard. Responsible for security within the Country employees, shipments and facilities.</span></p><br><br><br><br><p><strong><span>2.</span></strong><span> <strong><u>PRINCIPAL ACCOUNTABILITIES</u></strong></span></p><br><br><p><span>1. Direct accountability for the service performance and operational cost of the Country’s Operations against defined standards and targets.<br> 2. Gateways within the Country maintaining and achieving BIC Gateway status.<br> 3. Security compliance within the country, maintaining and achieving new TAPA facilities.<br> 4. All Facilities upkeep and ideal location within the Country<br> 5. Responsible for Country maintaining ISO9001, ISO1401, ISO1800<br> 6. Responsible for planning new facility locations and customer touch points<br> 7. Ownership of the costs & cost target achievement, with the Business Units.<br> 8. Ensure pick-up, delivery and shipment processing services are executed in line with service, quality and cost performance standards and targets.<br> 9. Ensure implementation of, and compliance to regional and country processes, policies and procedures, and any local external regulatory requirements, that relate to the operational services provided.<br> 10. Manage and support business acquisition and customer relationship management from the Operations perspective for defined customers, both directly with customers through all physical channels and in conjunction with appropriate DHL sales management.<br> 11. Monitor Operations performance against service targets and cost targets and ensure the implementation of actions to reverse identified areas of under-performance.<br> 12. Ensure that service provided by counter staffs through the service centers are in line with DHL’s standards set for delighting customers to maximize cash sales.<br> 13. Ensure the effective implementation and deployment of Regional and Country projects, programmes and initiatives, and the realization of agreed business benefits, within Ground Operations.<br> 14. Ensure that the team is provided with clear direction and performance standards and is staffed, trained and motivated to meet set targets. Perform the Motiv8 process regularly for direct reports to manage individual performance and career aspirations.<br> 15. As security is a vital and integral part of our business and as such contributes to its overall success, line managers are responsible for compliance to DHL security policies and procedures.<br> 16. Co-ordinate with Regional Hub and Transportation department, sales and third party contractors to maintain and expand the road haulage network in line with market demands, both in terms of transit times and security.<br> 17. Monitor and measure the transit time performance against performance targets. Take the necessary action at origin and/or destination to ensure transit time targets are achieved.<br> 18. Maintain a fleet of over 200 vehicles, ensuring the availability of suitable vehicles at the optimum price.<br> 19. Work closely with local management to oversee the construction/renovation of all new and existing facilities to ensure they are designed to cope with projected volumes of shipments forecasted over the next five years.<br> 20. Manage the co-ordination between country management team and functions and develop the country’s quality strategy in line with ISO 9001, ISO 1400(EMS) – ISO 1800(H&S) and beyond.<br> 21. Measure and evaluate service performance using Service Quality Index.<br> 22.Ensure performance monitoring is relevant, concise and accessible to all users.<br> 23.To develop, implement and manage security country wide.</span></p><br><br><br><br><p><strong><span>3.</span></strong><span> <strong><u>NATURE AND SCOPE</u></strong></span></p><br><br><br><p><strong><span>a)</span></strong><span> <strong>CONTEXT </strong></span></p><br><br><p><span> The KW Operations Director has direct management responsibility for the Country’s Operations personnel, equipment, consumables and facilities. Specifically, he/she is responsible for the service and operational cost performance for the Country’s Operations against agreed budget, standards and targets, and the definition and implementation of actions and plans to improve this performance. Improve and maintain high performance in customs clearance.</span></p><br><br><p><strong><span>b)</span></strong><span> <strong>REPORTING RELATIONSHIP</strong></span></p><br><br><p><span> The Country National Operations Manager reports to the Country Manager. This position has 4 direct reports, Service Center Manager, Security, Safety & Fleet Manager, and National Gateway Manager.</span></p><br><br><p><strong><span>c)</span></strong><span> <strong>PROBLEM SOLVING</strong></span></p><br><br><p><span><br> 1. Addressing customer service and operational issues, primarily driven by Ground Operations and Gateway performance.<br> 2. Defining solutions to reverse identified under-performance against service and cost standards and targets within Ground Operations.<br> 3. Ensuring compliance to THP –ISO 1900/1800/1400 processes and relevant quality systems.<br> 4. Ensuring the implementation of agreed regional and country projects and programs at operational sites within the country while maintaining the full operational performance of the facilities and personnel.<br> 5. Maintaining optimal operational performance within Country Operations, including staffing levels, equipment and supplies availability and functionality, and planning and projecting infrastructure investments to sustain performance and quality levels.<br> 6. Managing all country facilities, relocating, maintaining and planning for growth.</span></p><br><br><br><p><strong><span>e)</span></strong><span> <strong><u>DECISION MAKING</u></strong></span></p><br><br><p><span> 1. Service operating policy and procedures<br> 2. Services procurement over field spend<br> 3. Domestic scheduling and road network<br> 4. Services staff recruitment<br> 5. Services process flow design and layout<br> 6. Services development programmes and schedules<br> 7. Shipment data processing standards and equipment<br> 8. Services Strategy<br> 9. Operating policies and procedures and process flows for interfaces with other departments<br> 10.Process flow and procedure design for ISO 9002 certification<br> 11..Key performance indicator design for other departments<br> 12.Prioritisation of tactical actions to improve service and cost performance within Kuwait Operations</span></p><br><br><br><p><strong><span>f) </span></strong><span> <strong><u>PLANNING AND ORGANIZATION</u></strong></span></p><br><br><p><span>1. Ensures compliance with agreed service contingency and recovery plans within Operations and ensures they are aligned with necessary plans or actions in other areas of the Operations and other functions and entities (e.g. Commercial, Aviation,).</span></p><br><br><br><p><span>2. Supports major projects and programs scheduled for deployment in his/her Operations and ensure that agreed local personnel and resources are available for timely completion.</span></p><br><br><br><p><span>3. Monitors and reacts appropriately to ensure optimum staffing and other resources are available to maintain service and cost performance standards.</span></p><br><br><br><p><strong><span>g)</span></strong><span> <u> <strong>JOB CHALLENGE</strong></u></span></p><br><br><br><p><span> 1. The country may have particular cultural differences to other network locations. There is a high proportion of staff from South East Asia, the Indian Sub Continent and other Middle East / African countries. They have different backgrounds, languages and religious beliefs. The country National Operations Manager has to ensure that all of these differences are taken into consideration when any strategies are being formulated or decisions affecting staff changes and work practices are being effected.<br> 2. Must be able to lead, manage, motivate and communicate effectively to all levels of Operations staff within Country Operations.<br> 3. Key focus on achieving service excellence within agreed cost parameters while maintaining a strong customer facing position and driving improvement in Customer satisfaction.</span></p><br><br><br><br><p><strong><span>4.</span></strong><span> <strong><u>KNOWLEDGE, SKILLS AND EXPERIENCE</u>:</strong></span></p><br><br><p><span>· Educated to degree level preferred</span></p><br><br><p><span>· 6-8 years experience within Operations with at least 5 years experience of managing large teams of 100+ people.</span></p><br><br><p><span>· Project Management experience preferred.</span></p><br><br><p><span>· Must possess good understanding of Service Theory, Operations Management, THP/TSP/GSOP, ISO Processes and TAPA.</span></p><br><br><p><span>· Excellent written, oral and presentation skills essential.</span></p><br><br><p><span>· PC skills i.e. sound knowledge of MS Office packages.</span></p><br><br><p><span>· Passion for delighting customers</span></p><br><br><p><span>· Ability to build and lead teams</span></p><br><br><p><span>· Ability to drive superior performance by building a high performance culture</span></p><br><br><p><span>· Demonstrates a high level of commitment, energy and resilience</span></p><br><br><p><span>· Excellent problem solving capabilities</span></p><br><br><p><span>· High tolerance for stress and maintains stable performance under pressure</span></p><br><br><p><span>· Good Planning & Organizing skills</span></p><br><br><br><p><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><br><br><br><p><strong><span>We look forward to receiving your application!</span></strong></p><br><br><br> </div>
DHL
Kuwait - Al Farwaniyah
<div><p><strong><span>YOU LEAD WITH PURPOSE. YOU DRIVE EXCELLENCE. TOGETHER, WE KEEP THE WORLD MOVING.</span></strong><span></span></p><p><span></span></p><p><span>Are you ready to take the next step in your career and be part of a truly international organization?</span></p><p><span></span></p><p><span>At DHL Express Kuwait, every operation plays a part in connecting people, businesses and communities. Behind every successful delivery is a team committed to quality, service excellence and creating the best possible experience for our customers.</span></p><p><span></span></p><p><span>We are looking for passionate leaders who are ready to inspire people, strengthen performance and continuously look for better ways to deliver. Here, you’ll have the opportunity to make an impact, grow with an international team and contribute to a business that connects the world every day.</span></p><p><span></span></p><p><span>Ready to make a difference? Join our team and help us deliver excellence, every step of the way.</span></p><p><span><br></span></p><p><span></span></p><p><span></span></p><p><strong><span>1. <u>OVERALL JOB PURPOSE</u></span></strong><span></span></p><p><span>Manage the Country’s National Operations facilities and personnel in their provision of pick-up, delivery, service offering through counters and shipment processing services. Ensure the execution of these services to defined service, cost and quality standards and achieve targeted improvement in operations performance measures. Set and own all operational budgeted costs. Support the sales acquisition and customer maintenance processes for defined customers and physical channels to achieve profitable revenue growth for DHL and improved customer satisfaction. Responsible for customs clearance both inbound and outbound to achieve the highest Transit Time standard. Responsible for security within the Country employees, shipments and facilities.</span></p><p><span><br></span></p><p><span></span></p><p><strong><span>2.</span></strong><span> <strong><u>PRINCIPAL ACCOUNTABILITIES</u></strong></span></p><p><u><span><br> </span></u><span>1. Direct accountability for the service performance and operational cost of the Country’s Operations against defined standards and targets.<br> 2. Gateways within the Country maintaining and achieving BIC Gateway status.<br> 3. Security compliance within the country, maintaining and achieving new TAPA facilities.<br> 4. All Facilities upkeep and ideal location within the Country<br> 5. Responsible for Country maintaining ISO9001, ISO1401, ISO1800<br> 6. Responsible for planning new facility locations and customer touch points<br> 7. Ownership of the costs & cost target achievement, with the Business Units.<br> 8. Ensure pick-up, delivery and shipment processing services are executed in line with service, quality and cost performance standards and targets.<br> 9. Ensure implementation of, and compliance to regional and country processes, policies and procedures, and any local external regulatory requirements, that relate to the operational services provided.<br> 10. Manage and support business acquisition and customer relationship management from the Operations perspective for defined customers, both directly with customers through all physical channels and in conjunction with appropriate DHL sales management.<br> 11. Monitor Operations performance against service targets and cost targets and ensure the implementation of actions to reverse identified areas of under-performance.<br> 12. Ensure that service provided by counter staffs through the service centers are in line with DHL’s standards set for delighting customers to maximize cash sales.<br> 13. Ensure the effective implementation and deployment of Regional and Country projects, programmes and initiatives, and the realization of agreed business benefits, within Ground Operations.<br> 14. Ensure that the team is provided with clear direction and performance standards and is staffed, trained and motivated to meet set targets. Perform the Motiv8 process regularly for direct reports to manage individual performance and career aspirations.<br> 15. As security is a vital and integral part of our business and as such contributes to its overall success, line managers are responsible for compliance to DHL security policies and procedures.<br> 16. Co-ordinate with Regional Hub and Transportation department, sales and third party contractors to maintain and expand the road haulage network in line with market demands, both in terms of transit times and security.<br> 17. Monitor and measure the transit time performance against performance targets. Take the necessary action at origin and/or destination to ensure transit time targets are achieved.<br> 18. Maintain a fleet of over 200 vehicles, ensuring the availability of suitable vehicles at the optimum price.<br> 19. Work closely with local management to oversee the construction/renovation of all new and existing facilities to ensure they are designed to cope with projected volumes of shipments forecasted over the next five years.<br> 20. Manage the co-ordination between country management team and functions and develop the country’s quality strategy in line with ISO 9001, ISO 1400(EMS) – ISO 1800(H&S) and beyond.<br> 21. Measure and evaluate service performance using Service Quality Index.<br> 22.Ensure performance monitoring is relevant, concise and accessible to all users.<br> 23.To develop, implement and manage security country wide.</span></p><p><span><br></span></p><p><span></span></p><p><strong><span>3.</span></strong><span> <strong><u>NATURE AND SCOPE</u></strong></span></p><p><span></span></p><p><strong><span>a)</span></strong><span> <strong>CONTEXT </strong></span></p><p><span> The KW Operations Director has direct management responsibility for the Country’s Operations personnel, equipment, consumables and facilities. Specifically, he/she is responsible for the service and operational cost performance for the Country’s Operations against agreed budget, standards and targets, and the definition and implementation of actions and plans to improve this performance. Improve and maintain high performance in customs clearance.</span></p><p><strong><span>b)</span></strong><span> <strong>REPORTING RELATIONSHIP</strong></span></p><p><span> The Country National Operations Manager reports to the Country Manager. This position has 4 direct reports, Service Center Manager, Security, Safety & Fleet Manager, and National Gateway Manager.</span></p><p><strong><span>c)</span></strong><span> <strong>PROBLEM SOLVING</strong></span></p><p><strong><span> </span></strong><span><br> 1. Addressing customer service and operational issues, primarily driven by Ground Operations and Gateway performance.<br> 2. Defining solutions to reverse identified under-performance against service and cost standards and targets within Ground Operations.<br> 3. Ensuring compliance to THP –ISO 1900/1800/1400 processes and relevant quality systems.<br> 4. Ensuring the implementation of agreed regional and country projects and programs at operational sites within the country while maintaining the full operational performance of the facilities and personnel.<br> 5. Maintaining optimal operational performance within Country Operations, including staffing levels, equipment and supplies availability and functionality, and planning and projecting infrastructure investments to sustain performance and quality levels.<br> 6. Managing all country facilities, relocating, maintaining and planning for growth.</span></p><p><span></span></p><p><strong><span>e)</span></strong><span> <strong><u>DECISION MAKING</u></strong></span></p><p><span> 1. Service operating policy and procedures<br> 2. Services procurement over field spend<br> 3. Domestic scheduling and road network<br> 4. Services staff recruitment<br> 5. Services process flow design and layout<br> 6. Services development programmes and schedules<br> 7. Shipment data processing standards and equipment<br> 8. Services Strategy<br> 9. Operating policies and procedures and process flows for interfaces with other departments<br> 10.Process flow and procedure design for ISO 9002 certification<br> 11..Key performance indicator design for other departments<br> 12.Prioritisation of tactical actions to improve service and cost performance within Kuwait Operations</span></p><p><strong><span><br> <br> </span></strong><span></span></p><p><strong><span>f) </span></strong><span> <strong><u>PLANNING AND ORGANIZATION</u></strong></span></p><p><span>1. Ensures compliance with agreed service contingency and recovery plans within Operations and ensures they are aligned with necessary plans or actions in other areas of the Operations and other functions and entities (e.g. Commercial, Aviation,).</span></p><p><span></span></p><p><span>2. Supports major projects and programs scheduled for deployment in his/her Operations and ensure that agreed local personnel and resources are available for timely completion.</span></p><p><span></span></p><p><span>3. Monitors and reacts appropriately to ensure optimum staffing and other resources are available to maintain service and cost performance standards.</span></p><p><span></span></p><p><strong><span>g)</span></strong><span> <u> <strong>JOB CHALLENGE</strong></u></span></p><p><span> </span></p><p><span> 1. The country may have particular cultural differences to other network locations. There is a high proportion of staff from South East Asia, the Indian Sub Continent and other Middle East / African countries. They have different backgrounds, languages and religious beliefs. The country National Operations Manager has to ensure that all of these differences are taken into consideration when any strategies are being formulated or decisions affecting staff changes and work practices are being effected.<br> 2. Must be able to lead, manage, motivate and communicate effectively to all levels of Operations staff within Country Operations.<br> 3. Key focus on achieving service excellence within agreed cost parameters while maintaining a strong customer facing position and driving improvement in Customer satisfaction.</span></p><p><span><br></span></p><p><span></span></p><p><strong><span>4.</span></strong><span> <strong><u>KNOWLEDGE, SKILLS AND EXPERIENCE</u>:</strong></span></p><p><span>· Educated to degree level preferred</span></p><p><span>· 6-8 years experience within Operations with at least 5 years experience of managing large teams of 100+ people.</span></p><p><span>· Project Management experience preferred.</span></p><p><span>· Must possess good understanding of Service Theory, Operations Management, THP/TSP/GSOP, ISO Processes and TAPA.</span></p><p><span>· Excellent written, oral and presentation skills essential.</span></p><p><span>· PC skills i.e. sound knowledge of MS Office packages.</span></p><p><span>· Passion for delighting customers</span></p><p><span>· Ability to build and lead teams</span></p><p><span>· Ability to drive superior performance by building a high performance culture</span></p><p><span>· Demonstrates a high level of commitment, energy and resilience</span></p><p><span>· Excellent problem solving capabilities</span></p><p><span>· High tolerance for stress and maintains stable performance under pressure</span></p><p><span>· Good Planning & Organizing skills</span></p><p><span><br></span></p><p><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p><span> </span></p><p><strong><span>We look forward to receiving your application!</span></strong><span></span></p></div><br>