IT Jobs in Kuwait
200 Jobs Found
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p><strong>The mission</strong></p>
<p>You are the digital heartbeat of Mama — ensuring our technology runs smoothly, our teams stay connected, and our guests enjoy a seamless experience powered by reliable systems.</p>
<p>As our IT Coordinator, you’ll play a key role in supporting the technology operations of Mama Shelter Cape Town during its pre-opening journey and beyond. Working closely with the IT team, hotel departments, and Ennismore support functions, you’ll help establish, maintain, and optimise the systems that keep Mama running.</p>
<p>Here’s what you’ll be responsible for:</p>
<ul>
<li><strong>Technology support champion</strong> – Provide day-to-day IT support to hotel colleagues, troubleshooting hardware, software, network, and system-related issues to ensure smooth operations.</li>
<li><strong>Systems guardian</strong> – Support the setup, maintenance, and effective use of hotel technology systems, ensuring reliability and alignment with Mama and Ennismore standards.</li>
<li><strong>Pre-opening IT support</strong> – Assist with IT setup, system installations, user access, hardware deployment, and technology readiness ahead of Mama Shelter Cape Town’s opening.</li>
<li><strong>User experience partner</strong> – Support colleagues across all departments by providing timely solutions, guidance, and training on IT systems and tools.</li>
<li><strong>Cybersecurity advocate</strong> – Follow and promote IT security standards, data protection practices, access controls, and company policies to safeguard hotel information.</li>
<li><strong>Hardware and asset controller</strong> – Maintain accurate records of IT equipment, support inventory management, and ensure all technology assets are properly maintained.</li>
<li><strong>Vendor and support coordination</strong> – Coordinate with external IT providers and vendors to resolve issues and ensure effective delivery of technology services.</li>
<li><strong>Systems and application support</strong> – Support key hospitality systems including PMS, POS, network platforms, and business applications to ensure operational continuity.</li>
<li><strong>Team player with curiosity</strong> – Bring a proactive mindset, problem-solving approach, and passion for technology to support Mama’s vibrant and fast-paced environment.</li>
</ul>
<p>At Mama Shelter Cape Town, technology is at the heart of creating effortless experiences — and you’ll help ensure Mama’s teams stay connected, supported, and ready to deliver unforgettable moments.</p>
<h4>Qualifications</h4>
<ul>
<li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.</li>
<li>Previous experience in IT support, help desk, system administration, or a similar role.</li>
<li>Experience within a hotel, resort, or hospitality environment is advantageous.</li>
<li>Knowledge of computer hardware, software, networking, and troubleshooting techniques.</li>
<li>Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure.</li>
<li>Experience with hospitality systems and applications is preferred.</li>
<li>Proficiency in Microsoft Office applications and IT support tools.</li>
<li>Strong technical troubleshooting and problem-solving skills.</li>
<li>Excellent communication and customer service abilities.</li>
<li>Strong organisational skills with attention to detail.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Commitment to maintaining data security, confidentiality, and operational reliability.</li>
</ul>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong></p>
<p>In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p><strong>Our commitment to diversity and inclusion:</strong></p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<h2 class="h5">Job description</h2>
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<b>Overview</b><br><p><span>Step into a role where your ideas spark innovation and your impact is felt every day.</span></p><br><br><p><span>As a Senior Cloud Solution Architect (Copilot & Agents) within Customer Success, you will be at the forefront of technological innovation, driving agentic transformation and solving complex problems for top enterprise clients. You will build agents, and help customers understand how to build agents that play directly into their flow of work, turning AI from a concept into everyday, measurable business value. You have the opportunity to lead and shape how customers leverage Microsoft technologies in the era of AI, enabling organizations to realize the full value and return on their cloud investments.</span></p><br><br><p><span>You will be part of a team that drives agentic transformation end-to-end across the whole AI stack, from strategy and design through deployment, adoption, and scaled value realization. Your expertise will be crucial as you guide clients through business transformation, ensuring their success through adoption of advanced cloud and artificial intelligence solutions. As a vital cornerstone of customer value realization, you will play a key role in maximizing impact and accelerating time-to-value for our customers.</span></p><br><br><p><span>At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth-mindset culture, we innovate responsibly and measure success by shared progress: people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what is next for everyone.</span></p><br><br><br><br><b>Responsibilities</b><br><p><span>Job Responsibilities</span></p><br><br><ul><li><p><span>Build agents and enable customers to build their own, designing, prototyping, and deploying AI agents that embed directly into customers' flow of work, and coaching customer teams to do the same so the capability sticks and scales.</span></p><br></li></ul><br><ul><li><p><span>Leverage market insights to help leadership and peers identify areas for technical upskilling and acceleration based on demand, and act as a mentor to drive technical readiness around security, resilience, and AI.</span></p><br></li></ul><br><ul><li><p><span>Proactively identify new cross-solution opportunities that empower cloud success, drive AI innovation, and strategically consult with customers to advocate for solutions that shape their business outcomes.</span></p><br></li></ul><br><ul><li><p><span>Guide customers through the deployment of secure, resilient, AI-enabled, and optimized cloud solutions, preparing them for long-term operational readiness and value realization.</span></p><br></li></ul><br><ul><li><p><span>Lead, mentor, and assemble virtual teams to tackle challenging technology scenarios, share strategic insights, and contribute to the development of scalable models, including Copilot, agents, and the broader AI stack.</span></p><br></li></ul><br><ul><li><p><span>Identify and communicate gaps across business and technology, connecting patterns to drive products, processes, and solutions that scale across customers.</span></p><br></li></ul><br><br><b>Qualifications</b><br><p><span>Job Requirements</span></p><br><br><p><span>Required/Minimum Qualifications</span></p><br><br><ul><li><p><span>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</span></p><br></li></ul><br><p><span>Preferred Qualifications</span></p><br><br><ul><li><p><span>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</span></p><br></li></ul><br><ul><li><p><span>3+ years of hands-on experience with M365 Copilot deployment and adoption, and/or equivalent experience with comparable enterprise AI platforms (e.g., Claude for Enterprise, Claude Cowork, ChatGPT for Enterprise, Mistral, or similar), including designing or deploying AI agents in a business context.</span></p><br></li></ul><br><br><ul><li><p><span>Industry focus in one of the following: Financial Services & Banking, Aviation, Oil & Gas, or Government/Public Sector.</span></p><br></li></ul><br><ul><li><p><span>Technical skillset across Copilot, Copilot Studio, and Power Platform.</span></p><br></li></ul><br><ul><li><p><span>Hands-on experience developing custom agents using Agent Builder (Copilot Studio lite), Copilot Studio, or Foundry.</span></p><br></li></ul><br><ul><li><p><span>Consultative skillset in adoption and change management.</span></p><br></li></ul><br><ul><li><p><span>6+ years experience working in a customer-facing role (e.g., internal and/or external).</span></p><br></li></ul><br><ul><li><p><span>6+ years experience leading technical projects.</span></p><br></li></ul><br><ul><li><p><span>Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).</span></p><br></li></ul><br><br> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div>
<h2 class="h5">Job description</h2>
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<span>Junior IT Support Company: Oryx Ltd.<br> Employment: Full-time, Permanent Reports to: Managing Partner Department: ICT Location: Kuwait City, Kuwait About Us Oryx Ltd.<br> has a global investment mandate spanning private equity, venture capital, public markets, real estate, and alternative investments.<br> The group’s primary focus is the USA and the GCC, with additional exposure across the UK, Europe, and select global markets.<br> It operates through specialist subsidiaries and takes a principal-led, long-term approach to building and managing assets.<br> The Role Reporting to the Managing Partner and working day to day with the IT Manager, the Junior IT Support owns hands-on device support and onboarding/offboarding logistics across the Oryx organization.<br> You prepare and configure laptops, phones, IT accounts, and application access for new joiners — including urgent, on-the-spot cases — and provide day-to-day hardware and software support across Windows, Apple, and Android devices.<br> This is a permanent role created to remove a recurring operational bottleneck: it frees senior IT to stay focused on infrastructure, governance, automation, and AI work.<br> It is an excellent fit for a capable, self-driven fresh graduate or intern-level candidate who wants real ownership from day one and a structured path into systems administration.<br> Success looks like new joiners fully set up on day one — device, accounts, and access ready; urgent requests handled calmly on the spot; accurate device and stock records; and senior IT rarely interrupted for device-level work.<br> Key Responsibilities Device Setup & Support • Set up and configure Windows OS and business applications for staff across the group • Support Apple (macOS/iOS) and Android devices — configuration, updates, and troubleshooting • Provide hardware support and troubleshooting for laptops, desktops, phones, and peripherals Onboarding & Offboarding • Prepare laptops, phones, IT accounts, application access, and device configurations for new joiners — including urgent hiring cases • Execute onboarding and offboarding setups end to end, including urgent/on-the-spot cases • Coordinate with HR on new joiner and leaver timelines IT Supplies, Procurement & Stock • Coordinate with the IT Manager on IT supplies, PRs/POs, documents, and stock • Maintain accurate records of devices, accounts, and IT stock and asset inventory Reporting & Escalation • Escalate complex infrastructure or access issues to the IT Manager and document resolutions • Track assigned work and report status on Asana • Carry out any other tasks as required by management What We Offer • Real ownership from day one — you run device support and onboarding across the group • Structured training into Active Directory, Azure / Microsoft 365, and SharePoint administration • A modern tool stack and genuine appetite for automation and AI • Competitive compensation commensurate with experience • A role that grows with you — this is a foundation, not a ceiling How to Apply Complete the application form at https://airtable.<br>com/appwm2VUujXVQ2mIB/shrBmmYJs7pftZ2kJ.<br> Select “Junior IT Support” as the job position and reference code.<br> Alternatively, email your CV directly to hr@oryx1.<br>com with the subject line “Junior IT Support”.<br> Only shortlisted candidates will be contacted.<br> We appreciate all applications.<br> Attitude and curiosity are weighted above degree pedigree.<br> Essential • Education: Bachelor’s degree in Information Technology, Computer Science, or Computer Engineering — fresh graduates and intern-level candidates welcome • Device skills: Confident hands-on setup of Windows, macOS, and Android devices • Troubleshooting: Hardware troubleshooting with a methodical, reasoned approach — able to explain why a fix works, not just what to click • Independence: A self-sufficient, independent operator who owns a task end to end — be ready to give concrete examples • Learning: A natural proclivity to learn and visible curiosity — evidence such as a home lab, self-pursued certifications, or side projects • English: Strong written and verbal English We Will Train You On — growth areas, not filters • Active Directory, DNS, DHCP • Azure / Microsoft 365 administration • Basic integrations and SharePoint administration Preferred — aptitude matters more than credentials • AI tools familiarity is a strong plus — ChatGPT, Claude, or similar • Entry-level certifications such as CompTIA A+ or Microsoft fundamentals • Arabic language skills — working knowledge for end-user support</span> </div>
<h2 class="h5">Job description</h2>
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<p>The <b>IT Support Technician</b> is responsible for providing frontline technical support to faculty and staff at HQ and branches for Alarabiya Electrical Company. This role focuses on day-to-day troubleshooting, deployment, and maintenance of end-user technology, offices, software environments, network connectivity, CCTV systems, and event-related IT systems. The position ensures a high level of service availability, responsiveness, and user satisfaction across the organization.</p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li><b>Desktop & End-User Support:</b> Provide comprehensive technical support for PCs, laptops, printers, and peripherals across the company.</li><li><b>Hardware & Software Deployment:</b> Install, configure, and set up new computer systems, hardware, and standard software images.</li><li><b>Troubleshooting & Maintenance:</b> Diagnose and resolve hardware, operating system, and application issues in a timely and efficient manner. Install, configure, and maintain software within computers in close coordination with IT leadership.</li><li><b>Network & Infrastructure Support:</b> Assist with network connectivity troubleshooting, performance-related issues, and the maintenance of CCTV and surveillance systems.</li></ul><p><b>Educational Qualifications & Certifications</b></p><ul><li><b>Education:</b> Diploma or bachelor's degree in Computer Science, Information Technology, or a related field.</li><li><b>Certifications:</b> Entry-level or relevant IT certifications are a distinct advantage (e.g., Microsoft, CompTIA, or equivalent).</li></ul><p><br></p><p><br></p></div>
<p>At Precision Drilling, our mission is to deliver safe, sustainable, and high-performance drilling solutions that reduce risks and optimize resources for our customers across global markets. Driven by our Core Values, we empower our people, invest in cutting-edge technology, and foster lasting relationships built on integrity, collaboration, and an unwavering pursuit of excellence.</p><p>The Manager, IT Services, provides strategic and operational leadership for IT services across Precision Drilling s Middle East operations, ensuring reliable technology infrastructure, cybersecurity, vendor management, and project delivery. This role partners closely with regional business leaders, vendors, and global IT teams to deliver technology solutions that support business performance and operational excellence.</p><p><strong>CULTURE:</strong> Precision Drilling fosters a strong safety culture through our Human Organizational Performance (HOP) approach, focusing on learning, communication, and supporting our people. We invest in career growth through continuous training and development, encourage balance with competitive benefits and generous time off, and foster a team-oriented workplace grounded in integrity and trust. When you join Precision, you join a company that puts people first.</p><p><strong>DAY IN THE LIFE:</strong></p><ul><li>Serve as the primary IT contact for Middle East operations, ensuring timely resolution of incidents, service requests, and escalations</li><li>Manage regional IT infrastructure, networks, end-user technology, field systems, and connectivity to support reliable business operations</li><li>Implement and maintain cybersecurity standards, access controls, software licensing compliance, and IT governance requirements</li><li>Lead relationships with vendors, telecommunications providers, and service partners while overseeing IT assets, procurement, and lifecycle management</li><li>Partner with business leaders and global IT teams to deliver technology projects, infrastructure upgrades, budgeting initiatives, and continuous service improvements</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree or diploma in Information Technology, Computer Science, or related field (or equivalent experience)</li><li>3+ years of experience in IT infrastructure, operations, or technical support, including experience leading teams, vendors, projects, or cross-functional initiatives</li><li>Strong knowledge of Microsoft 365, networking, endpoint management, cybersecurity, identity and access management, and IT service management</li><li>Experience managing third-party vendors and telecommunications providers; exposure to SAP, ServiceNow, ITIL, or relevant technical certifications is an asset</li><li>Strong leadership, communication, problem-solving, and customer service skills with the ability to manage competing priorities and build relationships across technical and business teams</li></ul>
URGENT REQUIREMENT FOR OIL & GAS SECTOR - BI Developer / Analyst<br><br>Developer <br><br> Job Id :100193615<br><br>Jobs<br><br>×<br><br>Please enter details to report job<br><br>Name*<br><br>Email*<br><br>Reason to report<br><br>Description<br><br>Applications are invited from qualified and experienced professionals for manpower supply on a secondment basis for a prestigious Oil & Gas Project in Kuwait with very attractive salary (to be disclosed once shortlisted):<br><br>Role Name: IT-09 – BI Developer / Analyst<br><br>Relevant Experience: Minimum 10 Years<br><br>Job Profile: Responsible for designing, developing, and maintaining business intelligence solutions including dashboards, reports, and analytics models that support data-driven decision-making.<br><br>Required Qualifications: Bachelor of Engineering [Information Technology / Computer etc.] or Equivalent Degree (> 3 years of course).<br><br>Interested candidates may send their CV, Degree Copy, Copy of passport & Kuwait Civil ID Copy (if available).<br><br>All applications shall be sent to: kuwait.hr@tcil.net.in<br><br>Last date of application: 15th August 2026<br><br>Candidates must clearly mention the Job Code being applied for in the email subject while applying. " IT-09 – BI Developer / Analyst "<br><br>Human Resources<br><br>Basic Details<br><br>Location : Ahmadi , Kuwait<br><br>Qualification<br><br>Posted : 1 month ago<br><br>Job Type : Full-Time<br><br>Company : Kuwait Jobs<br><br>Contact Info<br><br>Mobile : Not-Mentioned<br><br>Alternate Mobile : Not-Mentioned<br><br>Email : kuwait.hr@tcil.net.in
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p><strong>Laserfiche Administration: Configure, maintain, and troubleshoot Laserfiche workflows, repositories, and integrations.</strong></p></li><li><p>System Support: Provide technical support for archive and correspondence applications, ensuring high availability and performance.</p></li><li><p>Database Management: Administer MS-SQL databases, including performance tuning, backup, and recovery.</p></li><li><p>Server & Storage Management: Oversee server infrastructure and storage systems, ensuring reliability, scalability, and security.</p></li><li><p>Incident Resolution: Diagnose and resolve application, server, and database issues in collaboration with vendors and internal teams.</p></li><li><p>Documentation: Maintain clear technical documentation, SOPs, and escalation procedures.</p></li><li><p>User Training: Support end-users with training, guidance, and troubleshooting assistance.</p></li><li><p>Compliance & Security: Ensure systems adhere to organizational policies, data protection standards, and IT governance frameworks.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, or related field.</p></li><li><p>Proven experience in Laserfiche system administration.</p></li><li><p>Strong knowledge of Microsoft OS environments (Windows Server, Active Directory).</p></li><li><p>Hands-on expertise with MS-SQL (queries, stored procedures, optimization).</p></li><li><p>Experience in server and storage administration (SAN/NAS, virtualization, backup solutions).</p></li><li><p>Familiarity with ITIL practices and enterprise support frameworks.</p></li><li><p>Excellent problem-solving, communication, and documentation skills.</p></li><li><p>Ability to work independently and collaboratively across ministries and vendors.</p></li></ul><p></p></section>
URGENT REQUIREMENT FOR OIL & GAS SECTOR - BI Developer / Analyst<br><br>Developer <br><br> Job Id :100193615<br><br>Jobs<br><br>×<br><br>Please enter details to report job<br><br>Name*<br><br>Email*<br><br>Reason to report<br><br>Description<br><br>Applications are invited from qualified and experienced professionals for manpower supply on a secondment basis for a prestigious Oil & Gas Project in Kuwait with very attractive salary (to be disclosed once shortlisted):<br><br>Role Name: IT-09 – BI Developer / Analyst<br><br>Relevant Experience: Minimum 10 Years<br><br>Job Profile: Responsible for designing, developing, and maintaining business intelligence solutions including dashboards, reports, and analytics models that support data-driven decision-making.<br><br>Required Qualifications: Bachelor of Engineering [Information Technology / Computer etc.] or Equivalent Degree (> 3 years of course).<br><br>Interested candidates may send their CV, Degree Copy, Copy of passport & Kuwait Civil ID Copy (if available).<br><br>All applications shall be sent to: kuwait.hr@tcil.net.in<br><br>Last date of application: 15th August 2026<br><br>Candidates must clearly mention the Job Code being applied for in the email subject while applying. " IT-09 – BI Developer / Analyst "<br><br>Human Resources<br><br>Basic Details<br><br>Location : Ahmadi , Kuwait<br><br>Qualification<br><br>Posted : 1 month ago<br><br>Job Type : Full-Time<br><br>Company : Kuwait Jobs<br><br>Contact Info<br><br>Mobile : Not-Mentioned<br><br>Alternate Mobile : Not-Mentioned<br><br>Email : kuwait.hr@tcil.net.in
URGENT REQUIREMENT FOR OIL & GAS SECTOR - BI Developer / Analyst<br><br>Developer <br><br> Job Id :100193615<br><br>Jobs<br><br>×<br><br>Please enter details to report job<br><br>Name*<br><br>Email*<br><br>Reason to report<br><br>Description<br><br>Applications are invited from qualified and experienced professionals for manpower supply on a secondment basis for a prestigious Oil & Gas Project in Kuwait with very attractive salary (to be disclosed once shortlisted):<br><br>Role Name: IT-09 – BI Developer / Analyst<br><br>Relevant Experience: Minimum 10 Years<br><br>Job Profile: Responsible for designing, developing, and maintaining business intelligence solutions including dashboards, reports, and analytics models that support data-driven decision-making.<br><br>Required Qualifications: Bachelor of Engineering [Information Technology / Computer etc.] or Equivalent Degree (> 3 years of course).<br><br>Interested candidates may send their CV, Degree Copy, Copy of passport & Kuwait Civil ID Copy (if available).<br><br>All applications shall be sent to: kuwait.hr@tcil.net.in<br><br>Last date of application: 15th August 2026<br><br>Candidates must clearly mention the Job Code being applied for in the email subject while applying. " IT-09 – BI Developer / Analyst "<br><br>Human Resources<br><br>Basic Details<br><br>Location : Ahmadi , Kuwait<br><br>Qualification<br><br>Posted : 1 month ago<br><br>Job Type : Full-Time<br><br>Company : Kuwait Jobs<br><br>Contact Info<br><br>Mobile : Not-Mentioned<br><br>Alternate Mobile : Not-Mentioned<br><br>Email : kuwait.hr@tcil.net.in
<p>The Technical Lead – ERP Implementation is responsible for leading the design, implementation, and continuous improvement of the organization’s ERP systems across key business functions. This role ensures seamless alignment between business needs and system capabilities, enabling efficient operations across Finance, Supply Chain, Sales, HR, and Procurement. Acting as a bridge between business and technology, the role drives scalable solutions, process optimization, and system performance excellence.</p><br><ul><li><p>Analyze client business processes and map them to Odoo's functionalities, identifying gaps and proposing effective solutions.</p></li><li><p>Configure Odoo modules (e.g., Sales, Accounting, Inventory, Manufacturing) to meet specific client requirements and workflows.</p></li><li><p>Lead Odoo implementation projects from discovery to go-live, ensuring timely and budget-conscious delivery.</p></li><li><p>Develop and execute comprehensive test plans, including unit, integration, and user acceptance testing, to ensure system integrity.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Business, or a related field.</li><li>Proven experience in Odoo implementation, with a strong understanding of its architecture and modules.</li><li>Demonstrated expertise in configuring and customizing Odoo to meet diverse business needs.</li><li>Experience in business process analysis and requirements gathering for ERP systems.</li></ul>
<h2 class="h5">Job description</h2>
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<span></span><p><span><strong>Internship Overview</strong></span></p><br> <p><span>The Customer Relations & Technical Support Intern will support the BTB team by assisting with customer communication, service request tracking, and coordination with technical teams. The intern will help improve customer experience through timely follow-up, accurate documentation, and efficient case monitoring while gaining hands-on exposure to customer service and technical support operations.</span></p><br> <p><span><strong>Key Responsibilities</strong></span></p><br> <ul>
<li><span>Handle and track customer inquiries, ensuring accurate record maintenance.</span></li>
<li><span>Coordinate with technical teams to monitor the progress of customer cases and service requests.</span></li>
<li><span>Update customer records, service reports, and internal tracking systems.</span></li>
<li><span>Follow up with customers regarding service requests and case updates.</span></li>
<li><span>Support the preparation of customer service reports and maintain proper documentation.</span></li>
<li><span>Assist in monitoring open cases and ensuring timely communication between customers and technical teams.</span></li>
<li><span>Contribute ideas and recommendations to improve customer service processes.</span></li>
</ul> <p><span><strong>Candidate Requirements</strong></span></p><br> <ul>
<li><span>Current student or recent graduate in Business Administration, Management, Marketing, Information Technology, Engineering, or a related field.</span></li>
<li><span>Strong verbal and written communication skills.</span></li>
<li><span>Customer-oriented with excellent interpersonal skills.</span></li>
<li><span>Good organizational and time-management abilities.</span></li>
<li><span>Attention to detail and accuracy in documentation.</span></li>
<li><span>Proficient in Microsoft Office applications (Excel, Word, PowerPoint).</span></li>
<li><span>Ability to work collaboratively in a team environment.</span></li>
<li><span>Proactive, professional, and eager to learn.</span></li>
</ul> </div>
<h2 class="h5">Job description</h2>
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<p><strong>Job Overview</strong></p><br>
<p>The Account Manager will be responsible for driving sales across the local market for NetApp technology infrastructure.</p><br>
<p>This role involves building and maintaining relationships with the Vendor, understanding their business needs, and providing tailored solutions based on the clients’ needs and requirements.</p><br>
<p><strong>Duties & Responsibilities</strong></p><br>
<ul>
<li>Leading the sales efforts for the NetApp products and services, ensuring customer satisfaction and meeting sales targets.</li>
<li>Developing and managing strategic account plans, working closely with internal and external Teams.</li>
<li>Handling the entire sales process from lead generation to closing deals, including qualification, solution design, pricing, and negotiation.</li>
<li>Building and nurturing relationships with key decision-makers and influencers within customer organizations.</li>
<li>Using a consultative approach to understand customer challenges and proposing appropriate solutions.</li>
<li>Working collaboratively with internal and external Teams to identify and capture sales opportunities.</li>
<li>Staying informed on market trends, competitor activities, and customers’ needs to adapt sales strategies accordingly.</li>
<li>Maintaining accurate records of sales activities, forecasts, and customer interactions in CRM systems.</li>
</ul>
<p><strong>Skills & Qualifications</strong></p><br>
<ul>
<li>A bachelor's degree in a field related to Business and/ or Information Technology.</li>
<li>Sales/ Account Management experience within the IT industry; experience on NetApp infrastructure will be considered an advantage.</li>
<li>Arabic and English language skills are required.</li>
<li>Proven ability to meet and exceed sales targets, with strong negotiation and closing skills.</li>
<li>Excellent verbal and written communication skills, with the ability to present complex solutions clearly.</li>
<li>Strong customer service orientation with the ability to build and maintain relationships with key stakeholders.</li>
<li>Ability to identify customer needs and provide solutions that align with their business goals.</li>
<li>Strong relationship-building skills.</li>
<li>Understanding market trends, competitor activities, and customers’ needs to adapt sales strategies accordingly.</li>
</ul>
<p><strong>Remuneration</strong></p><br>
<p>An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.</p><br>
<p><strong>Equal Employment Opportunity</strong></p><br>
<p>Logicom is committed to provide equal employment opportunities for all regardless of their race, colour, sex/gender, religion, age, marital status, cultural background, disability, nationality and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience and potential of each individual candidate.</p><br>
<p><strong>Disclaimer</strong></p><br>
<p>We reserve the right to remove the announcement at any point in time when a satisfactory number of applications has been received.</p><br>
<p>Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.</p><br>
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<h2 class="h5">Job description</h2>
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<b>Overview</b><br><p>Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Proactively identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies new opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Contributes to leading virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Proactively identifies gaps that enable solutions to scale across customers.</p><br><br><br><b>Responsibilities</b><br>Business Impact<br>Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.<br><br>Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.<br><br>Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, and evaluates industry trends (e.g., customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps existing architecture and digital transformation solutions to customer/partner business outcomes. Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.<br><br>Proactively identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption. Applies business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints.<br><br><br>Customer Centricity<br>Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and internal communities leveraging relevant insights from feedback tools and systems. Identifies patterns of feedback across customers/partners/territories/industries and leverages them to develop strategic and actionable insights. Presents business cases to program managers to influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate.<br><br>Identifies and/or translates customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, and explains why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings. Proactively helps the customer/partner adopt and use Microsoft product/platform strategy-aligned (cross-solution area) solutions. Builds relationships with technical decision makers (TDMs), and helps build the bridge between TDMs and business decision makers (BDMs). Independently interacts as needed with customers/partners' Chief Information Officer (CIO), Chief Information Security Officer (CISO) and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required.<br><br>Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Defines customer/partner conditions of success by leveraging an understanding of customer goals. Anticipates and addresses customer/partner dissatisfaction and unmet needs, and executes strategies to improve customer experience, value realization, and acceleration of transformation.<br><br><br>Partner Specialization<br>Identifies and prioritizes several opportunities that align with revenue goals, and orchestrates growth of solution utilization pipeline with partners. Provides assistance with partner and sales teams to bring clarity to specific opportunities through proof of concept and technical pre-sales support.<br><br>Understands solution area-specific market opportunities (e.g., competitor insights) and collaborates with Global Partner Solutions (GPS) business stakeholders to lead and execute initiatives to translate opportunities into actions. Proactively guides and supports partners in developing repeatable offerings, practices, products, and solutions. Advises the partner throughout initial strategic customer implementations.<br><br><br>Technical Leadership<br>Leverages market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Role models technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influences team to drive their own technical readiness. Acts as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices.<br><br>Contributes to leading virtual teams (v-teams) around technologies and customer/partner challenges, and shares ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape. Demonstrates strong industry knowledge and increases recognition for Microsoft solutions by contributing to and sometimes leading presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) Contributes to intellectual property (IP) and identifies patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models. Participates in external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand and shares learnings across internal teams.<br><br>Proactively identifies gaps through delivery, communicates those gaps to relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, intellectual property (IP) (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Contributes to the development and modification of Microsoft's structured frameworks and methodologies. Provides thought leadership and innovation to customers/partners and internal communities at the local level.<br><br><br><br><b>Qualifications</b><br><p>Required/minimum qualifications</p><br>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.<br>Additional or preferred qualifications<br>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.<br>4+ years experience working in a customer-facing role (e.g., internal and/or external).<br>4+ years experience working on technical projects.<br>Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).<br><br> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div>
<h2 class="h5">Job description</h2>
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<b>Overview</b><br>With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.<br>We are looking for a highly motivated and passionate <strong>Data Security Cloud Solution Architect (CSA)</strong> to drive our customer's security transformation on the Microsoft 365 Platforms. This is a customer-facing role, owning the security-focused technical relationship and strategy between the customer and Microsoft as well customer engagements, including architecture, implementation, and operational health.<br>The ideal candidate will have <strong>hands-on project delivery experience</strong> in customer-facing roles and success in leading in-depth <strong>technical data security architecture discussions</strong> with senior customer executives, Enterprise Security Architects, Enterprise Architects, IT Management, and Developers to Secure our customer's technology estate and drive Security as an enabler for Microsoft security solutions. <br><br><br><b>Responsibilities</b><br><strong>Trusted Advisor</strong> - Empower customers in their Microsoft Security adoption journey, being hands on with them to envision and define a Secure strategy, Architecture, and implementation of necessary security controls aligned with Microsoft 365 Azure Data Security workloads while ensuring operational health.<br><strong>Security Services Acquisition and Expansion </strong>- Position and deliver solutions that drive Data Security products usage with a focus on Microsoft Purview. Collaborate with Azure Infrastructure, Data, Apps teams to expand Security of cloud migration and AI projects. <br><strong>Understand Customer/Partner Technical Environment</strong> - Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits "Secure by Design" and Zero Trust framework. <br><strong>Architecture Design and Deployment</strong> - Run Architectural Design Session to build a plan for implementing the data security solution — governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production<br><strong>Practice Development</strong> - Collaborate and orchestrate with other Cloud Solution Architects and Microsoft stakeholders including FastTrack, partner, and Microsoft Services in developing complex end-to-end Enterprise solutions with the Microsoft Security platform<br><strong>Voice of the Customer</strong>- Be a Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.<br><br><b>Qualifications</b><br>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business,<br>Cybersecurity, or related field 5+ years experience in data security technologies, cybersecurity, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.<br>Candidates should have broad experience in security and expertise around related technologies and concepts such as Zero Trust , threat management,<strong> AI Security, Data Security </strong>and Extended Detection & Response (XDR) and Identity. Candidates should have knowledge as a data security engineer or consultant to understand industry trends and competitive landscape, advise customers on ways to strengthen their security posture or health, and land customer value through security.<br>The technical aptitude and experience to learn new cloud security technologies and understand relevant cloud security market trends.<br>Knowledge of cloud security platforms and competitors. Breadth of technical security experience and knowledge, with depth / Subject Matter Expertise in following security solutions:<br><ul><li><strong>Data Security - Microsoft Purview (hands on project delivery experience required) - </strong>Data Protection, Governance, Compliance, Data Loss Prevention, Data Security POsture Management / AI Data Security</li><li><strong>Threat protection - </strong>Microsoft Defender XDR, Defender for Cloud, Endpoint, Identity and O365 </li><li>Identity and Access Management (Microsoft Entra)</li></ul>Microsoft certifications in those technologies prefered. <br> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div>
<p>Responsible for maintaining BSS platforms to ensure their high availability, reliability, and performance. This role requires a proactive approach to system monitoring and issue resolution, as well as collaboration with various departments to support and enhance BSS applications.</p><p>Responsibilities:</p><ul><li>Administer and maintain BSS platforms to ensure high availability, reliability, and performance.</li><li>Implement and manage system upgrades, patches, and configurations.</li><li>Monitor system performance and proactively identify and resolve issues.</li><li>Work with developers and business analysts to design and implement integration solutions.</li><li>Participate in the development and testing of new features and enhancements.</li><li>Ensure that all integrations and developments comply with company standards and best practices.</li><li>Lead and participate in BSS-related projects, ensuring timely and within-budget completion.</li><li>Coordinate with stakeholders to define project requirements, scope, and deliverables.</li><li>Track project progress and provide regular updates to management.</li><li>Conduct training sessions for end-users on BSS applications and new functionalities.</li><li>Develop user manuals, training materials, and FAQs to assist users.</li><li>Provide ongoing support to ensure users are effectively utilizing the BSS platforms.</li><li>Ensure data integrity and accuracy within the BSS platforms.</li><li>Develop and generate reports to provide insights into system performance and business operations.</li><li>Analyze data to identify trends and recommend improvements.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong understanding of database management and SQL.</li><li>Experience with APIs and integration technologies.</li><li>Familiarity with cloud-based solutions and services.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.</li></ul>
<h2 class="h5">Job description</h2>
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<p>The Senior IT Engineer – Telephony & Contact Center Solutions is responsible for designing, implementing, supporting, and optimizing enterprise telephony and contact center solutions. The role combines pre-sales consulting, solution architecture, deployment leadership, and post-implementation support activities.</p><p>The successful candidate will possess hands-on expertise with Avaya, Cisco, and Mitel platforms, strong contact center and IVR capabilities, application integration knowledge, and the ability to engage customers throughout the solution lifecycle from requirements gathering to production support.</p><p><br></p><p><b>Key Responsibilities</b></p><p><b>Telephony & Contact Center Solutions</b></p><ul><li>Design, configure, implement, and support Avaya, Cisco, and Mitel telephony platforms.</li><li>Deploy and manage contact center solutions including voice, IVR, reporting, call recording, workforce optimization, and omnichannel components.</li><li>Design and develop IVR call flows based on customer business requirements.</li><li>Perform telephony migrations, upgrades, and infrastructure modernization projects.</li><li>Conduct root cause analysis and performance optimization of telephony environments.</li><li>Support SIP, VoIP, gateways, SBCs, and unified communications platforms.</li></ul><p><b>System Integration</b></p><ul><li>Integrate contact center platforms with: </li><li>Oracle Databases</li><li>Microsoft SQL Server</li><li>CRM applications</li><li>Enterprise APIs</li><li>Third-party business systems</li><li>Develop and troubleshoot integrations using: </li><li>Java</li><li>Python</li><li>PL/SQL</li><li>REST/SOAP APIs</li><li>Support application servers including Tomcat and GlassFish.</li></ul><p><b>Infrastructure & Platform Support</b></p><ul><li>Troubleshoot Linux, Solaris, and Windows Server environments.</li><li>Perform backup, restoration, disaster recovery, and business continuity activities.</li><li>Monitor system stability, utilization, and performance metrics.</li><li>Ensure high availability and operational readiness of mission-critical systems.</li></ul><p><b>Pre-Sales & Solution Consulting</b></p><ul><li>Analyze customer requirements and participate in solution discovery workshops.</li><li>Review and interpret: </li><li>RFPs</li><li>RFQs</li><li>Tenders</li><li>Technical specifications</li><li>Prepare: </li><li>Technical proposals</li><li>Compliance matrices</li><li>Solution architectures</li><li>Scope of work documents</li><li>Bill of Quantities (BOQ)</li><li>Costing and sizing recommendations</li><li>Coordinate with vendors for: </li><li>Licensing</li><li>BoM validation</li><li>Technical clarifications</li><li>Pricing support</li><li>Define project assumptions, exclusions, dependencies, deviations, and risks.</li><li>Take ownership of complete proposal submissions.</li></ul><p><b>Project Delivery & Deployment</b></p><ul><li>Lead on-site implementations and customer deployments.</li><li>Develop migration and cutover plans.</li><li>Execute installation, configuration, integration, and testing activities.</li><li>Conduct: </li><li>FAT</li><li>SAT</li><li>UAT</li><li>Go-Live activities</li><li>Provide production support during critical implementation windows.</li><li>Manage post-production stabilization and knowledge transfer activities.</li></ul><p><b>Customer & Stakeholder Management</b></p><ul><li>Act as technical lead during customer meetings and workshops.</li><li>Communicate effectively with business users, IT teams, vendors, and project stakeholders.</li><li>Manage customer expectations throughout pre-sales and project delivery phases.</li><li>Provide executive-level technical presentations and demonstrations.</li></ul><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><br></p><p><b>Required Qualifications</b></p><p><b>Education</b></p><ul><li>Bachelor's Degree in Computer Engineering, Information Technology, Telecommunications, or a related discipline.</li></ul><p><b>Experience</b></p><ul><li>7+ years of experience in Enterprise Telephony and Contact Center Solutions.</li><li>Proven experience in both pre-sales and implementation roles.</li><li>Experience delivering projects within Kuwait or GCC markets is preferred.</li></ul><p><br></p><p><b>Technical Skills</b></p><p><b>Telephony Platforms</b></p><ul><li>Avaya Aura</li><li>Avaya Contact Center</li><li>Cisco Unified Communications Manager (CUCM)</li><li>Cisco Contact Center</li><li>Mitel Telephony Solutions</li><li>SIP and VoIP Technologies</li></ul><p><b>Contact Center Technologies</b></p><ul><li>IVR Design and Development</li><li>Call Recording Solutions</li><li>Workforce Management</li><li>Multi-channel Contact Centers</li><li>Reporting and Analytics</li></ul><p><b>Databases</b></p><ul><li>Oracle Database</li><li>Microsoft SQL Server</li><li>PL/SQL Programming</li></ul><p><b>Programming & Integration</b></p><ul><li>Java</li><li>Python</li><li>REST APIs</li><li>SOAP APIs</li><li>System Integration Technologies</li></ul><p><b>Operating Systems</b></p><ul><li>Linux</li><li>Solaris</li><li>Windows Server</li></ul><p><b>Application Servers</b></p><ul><li>Apache Tomcat</li><li>GlassFish</li></ul><p><b>Infrastructure</b></p><ul><li>TCP/IP Networking</li><li>SIP Trunking</li><li>Session Border Controllers (SBC)</li><li>High Availability Solutions</li><li>Backup & Recovery</li></ul><p><br></p><p><b>Preferred Industry Experience</b></p><p>Experience delivering solutions for:</p><ul><li>Banking & Financial Services</li><li>Telecommunications</li><li>Oil & Gas</li><li>Government</li><li>Aviation / Airlines</li><li>Large Enterprise Contact Centers</li></ul><p><br></p><p><b>Behavioral Competencies</b></p><ul><li>Strong customer-facing skills.</li><li>Excellent communication and presentation abilities.</li><li>Ability to work under pressure during critical production incidents.</li><li>Strong analytical and problem-solving skills.</li><li>Commercial and business awareness.</li><li>Ability to balance pre-sales, project delivery, and support responsibilities.</li><li>Team leadership and mentoring capability.</li></ul><p><br></p><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Successful project delivery within scope and timeline.</li><li>Proposal win rate and customer satisfaction.</li><li>System uptime and service availability.</li><li>Incident resolution within SLA.</li><li>Successful UAT and Go-Live completion.</li><li>Customer feedback and stakeholder satisfaction.</li><li>Quality and accuracy of technical proposals.</li><li>Revenue contribution through pre-sales support.</li></ul><p><b>Preferred Certifications</b></p><ul><li>Avaya Certified Professional (ACP)</li><li>Cisco CCNP Collaboration</li><li>Cisco Contact Center Certifications</li><li>ITIL Foundation</li><li>Oracle Database Certifications</li><li>Microsoft Certifications</li><li>PMP or PRINCE2 (Preferred)</li></ul><p>This JD aligns well with a <b>Kuwait System Integrator (SI) / Enterprise Solutions Provider</b> environment where the resource is expected to handle <b>Pre-Sales (30%) + Deployment/Support (70%)</b> and work directly with enterprise customers in banking, telecom, oil & gas, and airline sectors.</p><p><br></p><p><br></p></div>
<h2 class="h5">Job description</h2>
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About the Role <br> <p><span>Responsible for maintaining BSS platforms to ensure their high availability, reliability, and performance. This role requires a proactive approach to system monitoring and issue resolution, as well as collaboration with various departments to support and enhance BSS applications.</span></p><br><p><strong><span>Responsibilities:</span></strong></p><br><ul><li><p><span>Administer and maintain BSS platforms to ensure high availability, reliability, and performance.</span></p><br></li><li><p><span>Implement and manage system upgrades, patches, and configurations.</span></p><br></li><li><p><span>Monitor system performance and proactively identify and resolve issues.</span></p><br></li><li><p><span>Work with developers and business analysts to design and implement integration solutions.</span></p><br></li><li><p><span>Participate in the development and testing of new features and enhancements.</span></p><br></li><li><p><span>Ensure that all integrations and developments comply with company standards and best practices.</span></p><br></li><li><p><span>Lead and participate in BSS-related projects, ensuring timely and within-budget completion.</span></p><br></li><li><p><span>Coordinate with stakeholders to define project requirements, scope, and deliverables.</span></p><br></li><li><p><span>Track project progress and provide regular updates to management.</span></p><br></li><li><p><span>Conduct training sessions for end-users on BSS applications and new functionalities.</span></p><br></li><li><p><span>Develop user manuals, training materials, and FAQs to assist users.</span></p><br></li><li><p><span>Provide ongoing support to ensure users are effectively utilizing the BSS platforms.</span></p><br></li><li><p><span>Ensure data integrity and accuracy within the BSS platforms.</span></p><br></li><li><p><span>Develop and generate reports to provide insights into system performance and business operations.</span></p><br></li><li><p><span>Analyze data to identify trends and recommend improvements.</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><b><span>Skills:</span></b></p><br><ul><li><p><span>Strong understanding of database management and SQL.</span></p><br></li><li><p><span>Experience with APIs and integration technologies.</span></p><br></li><li><p><span>Familiarity with cloud-based solutions and services.</span></p><br></li><li><p><span>Excellent problem-solving and analytical skills.</span></p><br></li><li><p><span>Strong communication and interpersonal skills.</span></p><br></li><li><p><span>Ability to work independently and as part of a team.</span></p><br></li></ul><p><b><span>Education Level/Major:</span></b></p><br><p><span>Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.</span></p><br> <br> <br> </div>
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<span>Who Are We ❓ We Are Foodics!<br> a leading restaurant management ecosystem and payment tech provider.<br> Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait.<br> We are currently serving customers and partners in over 35 different countries worldwide.<br> Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far!<br> making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.<br> Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.<br> The Job in a Nutshell We are looking to hire a dynamic and energetic Sales Executive to join our team.<br> This role is crucial in driving Foodics’ growth by sourcing, closing, and actively maximizing revenue from new and existing partners, particularly focusing on selling our SaaS software to restaurants.<br> The Sales Executive will play a pivotal role in expanding our international reach and boosting collaboration with digital third-party integration apps.<br> If you are passionate about sales, technology, and thrive in a fast-paced environment, we want to hear from you!<br> What Will You Do❓ Achieve Targets: Maintain a high closing ratio on qualified leads.<br> Meet and exceed daily, weekly, and monthly KPIs to hit sales targets.<br> Lead Generation and Acquisition: Generate new leads by leveraging digital marketing campaigns and participating in industry networking events.<br> Convert demo sessions into confirmed sales.<br> Relationship Management: Establish relationships with new strategic partners and maintain positive business relationships with existing and potential partners to ensure future sales.<br> CRM Proficiency: Use CRM systems to follow up on projects and cases related to customers, ensuring meticulous tracking and reporting of sales activities.<br> Data-Driven Approach: Leverage data and CRM insights to inform sales strategies and optimize performance.<br> Pipeline Generation: Proven ability to generate a sales pipeline that is four times the monthly quota.<br> Skill Development: Complete all scheduled training sessions on new product features and advanced sales techniques.<br> Achieve high scores on product knowledge assessments.<br> Innovative Mindset: Foster a creative and dynamic startup attitude, contributing innovative ideas to drive business growth.<br> What Are We Looking For❓ Educational Background: BS/BA degree in Business, Information Technology, Computer Science, or a related field.<br> Sales Experience: 2-3 years of direct sales experience in Information Technology, FMCG, Software, or SaaS industries is preferred.<br> Talented fresh graduates with a passion for SaaS sales will also be considered.<br> Analytical Skills: Strong analytical and problem-solving abilities.<br> Communication Skills: Excellent communication skills in English and Arabic.<br> Fluency in other languages is a plus.<br> Mobility: Valid driver’s license and access to a personal car, with a willingness to conduct fieldwork.<br> Independence: Self-starter with the ability to work independently across functional groups and manage multiple initiatives simultaneously.<br> Adaptability: Flexibility to thrive in a fast-paced and evolving environment.<br> Passion: Enthusiasm for technology and being part of a fast-growing SaaS company.<br> Who Will Excel❓ Previous experience in the SaaS, technology, or F&B industry.<br> A proactive approach with a track record of exceeding sales targets.<br> A collaborative team player with a passion for driving growth and innovation.<br> What We Offer You❗ We believe you will love working at Foodics!<br> We offer highly competitive compensation packages, including bonuses and the potential for shares.<br> We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.<br> Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.<br> We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.<br></span> </div>
<h2 class="h5">Job description</h2>
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<p><b>About the Role</b></p><p>We are seeking a highly motivated and results-oriented Senior Account Manager to join our Kuwait team. The successful candidate will be responsible for driving new business, managing strategic customer relationships, and expanding our footprint across enterprise and government accounts in Kuwait.</p><p>This role requires an experienced sales professional with an established network in the Kuwait market and a proven track record of selling high-value IT services, digital transformation solutions, cloud, Data & AI, Microsoft technologies, and Cyber Security solutions.</p><p><br></p><p>The ideal candidate must possess excellent consultative selling skills, understand customer business challenges, and be capable of positioning complex solution offerings that deliver measurable business outcomes.</p><p><br></p><p><b>Key Responsibilities</b></p><p><br></p><p>Business Development</p><p>• Identify, develop, and close new business opportunities across enterprise, government,</p><p>healthcare, banking, education, and energy sectors in Kuwait.</p><p>• Build and execute strategic account plans to achieve and exceed annual sales targets.</p><p>• Generate a healthy sales pipeline through direct customer engagement, networking,</p><p>referrals, and partner relationships.</p><p>• Develop long-term relationships with CIOs, CISOs, CTOs, Heads of IT, Digital</p><p>Transformation leaders, and business executives.</p><p>• Identify opportunities for recurring managed services and long-term digital transformation</p><p>engagements.</p><p><br></p><p><b>Account Management</b></p><p>• Own and manage assigned strategic accounts throughout the complete sales lifecycle.</p><p>• Understand customer business objectives and translate them into technology-led</p><p>solutions.</p><p>• Develop trusted advisor relationships with key stakeholders and executive sponsors.</p><p>• Maintain regular account reviews and identify opportunities for account growth.</p><p>• Ensure high customer satisfaction and long-term customer retention.</p><p>The primary focus of the role is the sale of professional services, consulting services, managed</p><p>services, and niche technology solutions, rather than hardware or product resale.</p><p><br></p><p><b>Sales Leadership</b></p><p>• Lead customer presentations, executive briefings, workshops, and solution discussions.</p><p>• Work closely with solution architects, pre-sales consultants, and delivery teams to</p><p>develop winning proposals.</p><p>• Coordinate with technology partners and vendors during opportunity development.</p><p>• Manage RFPs, RFIs, RFQs, commercial negotiations, and contract closure.</p><p>• Accurately maintain sales forecasts and CRM updates.</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Qualifications</b></p><p><br></p><p><b>Education</b></p><p><br></p><p>• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related discipline.</p><p>• MBA or equivalent business qualification is an advantage.</p><p><br></p><p><b>Experience</b></p><p>• Minimum 5 years of successful enterprise IT sales experience within Kuwait.</p><p>• Demonstrated success in selling technology consulting, professional services, managed</p><p>services, and enterprise software solutions.</p><p>• Strong knowledge of the Kuwait public sector and enterprise market.</p><p>• Existing relationships with key customers, decision-makers, and technology stakeholders</p><p>in Kuwait.</p><p>• Proven history of consistently achieving or exceeding sales targets.</p><p>Skills & Competencies</p><p>• Excellent consultative and solution-selling skills.</p><p>• Strong executive presentation and communication abilities.</p><p>• Outstanding negotiation and relationship management skills.</p><p>• Ability to identify customer pain points and develop business-focused technology</p><p>solutions.</p><p>• Strong commercial acumen with experience in large enterprise sales.</p><p>• Self-driven, proactive, and highly motivated.</p><p>• Ability to work independently while collaborating effectively with cross-functional teams.</p><p>• Strong proposal development and opportunity management skills.</p><p>• Excellent time management and organizational capabilities.</p><p><br></p><p><b>Language Requirements</b></p><p>• Fluency in both Arabic and English (spoken and written) is mandatory.</p><p>• Ability to conduct customer presentations, negotiations, and executive discussions in</p><p>both languages.</p></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Position Summary We are looking for a skilled and experienced Automation QA Engineer to join our team in an onsite role. The ideal candidate should have strong expertise in Selenium Automation , API Testing using Postman , and test automation framework development. You will be responsible for ensuring software quality by designing, developing, and executing automated test solutions for web applications and APIs. Key Responsibilities Design, develop, and maintain robust automated test scripts using Selenium WebDriver . Develop and enhance automation frameworks following industry best practices. Execute automated regression, smoke, functional, integration, and end-to-end test suites. Perform comprehensive API testing using Postman , including creating collections, writing test scripts, validating responses, and automating API test execution. Collaborate with developers, business analysts, and product owners to understand requirements and define test strategies. Identify, log, track, and verify software defects using defect management tools. Integrate automated test suites into CI/CD pipelines to support continuous testing. Analyze test results, troubleshoot failures, and provide detailed reports. Participate in Agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives. Continuously improve automation coverage, framework stability, and testing processes. Required Skills & Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 36 years of experience in Software Quality Assurance with a strong focus on Automation Testing. Hands-on experience with Selenium WebDriver is mandatory. Strong experience building and maintaining automation frameworks. Proficiency in Java (preferred) or Python for automation scripting. Strong experience with Postman for API testing , including REST APIs, request validation, environment management, collections, and automated API test execution. Experience with TestNG, JUnit, or similar testing frameworks. Good understanding of API concepts, JSON, REST, and HTTP methods. Experience with Git and version control systems. Familiarity with CI/CD tools such as Jenkins, Azure DevOps, or GitHub Actions. Working knowledge of SQL for database validation. Experience using defect tracking tools such as Jira or Azure DevOps. Strong understanding of SDLC, STLC, and Agile methodologies. Preferred Skills Experience with Selenium Grid or parallel test execution. Experience with Maven or Gradle build tools. Knowledge of Docker or cloud-based test execution environments. Exposure to performance testing tools such as JMeter. ISTQB certification is an advantage. Required Technical Skills Selenium WebDriver Automation Framework Development Java or Python Postman REST API Testing TestNG / JUnit Git Jenkins / Azure DevOps SQL Jira Work Location Onsite - KUWAIT Employment Type Full-time What We're Looking For Strong automation mindset with excellent problem-solving skills. Ability to independently design and execute automation solutions. Excellent communication and collaboration skills. Passion for delivering high-quality software through automation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Computer Science, Information Technology, or a related field. 36 years of experience in Software Quality Assurance with a strong focus on Automation Testing. Hands-on experience with Selenium WebDriver is mandatory. Strong experience building and maintaining automation frameworks. Proficiency in Java (preferred) or Python for automation scripting. Strong experience with Postman for API testing , including REST APIs, request validation, environment management, collections, and automated API test execution. Experience with TestNG, JUnit, or similar testing frameworks. Good understanding of API concepts, JSON, REST, and HTTP methods. Experience with Git and version control systems. Familiarity with CI/CD tools such as Jenkins, Azure DevOps, or GitHub Actions. Working knowledge of SQL for database validation. Experience using defect tracking tools such as Jira or Azure DevOps. Strong understanding of SDLC, STLC, and Agile methodologies. Preferred Skills Experience with Selenium Grid or parallel test execution. Experience with Maven or Gradle build tools. Knowledge of Docker or cloud-based test execution environments. Exposure to performance testing tools such as JMeter. ISTQB certification is an advantage. Required Technical Skills Selenium WebDriver Automation Framework Development Java or Python Postman REST API Testing TestNG / JUnit Git Jenkins / Azure DevOps SQL Jira What We're Looking For Strong automation mindset with excellent problem-solving skills. Ability to independently design and execute automation solutions. Excellent communication and collaboration skills. Passion for delivering high-quality software through automation.</p><p></p></section>