Responsible for maintaining BSS platforms to ensure their high availability, reliability, and performance. This role requires a proactive approach to system monitoring and issue resolution, as well as collaboration with various departments to support and enhance BSS applications.

Responsibilities:

• Administer and maintain BSS platforms to ensure high availability, reliability, and performance.
• Implement and manage system upgrades, patches, and configurations.
• Monitor system performance and proactively identify and resolve issues.
• Work with developers and business analysts to design and implement integration solutions.
• Participate in the development and testing of new features and enhancements.
• Ensure that all integrations and developments comply with company standards and best practices.
• Lead and participate in BSS-related projects, ensuring timely and within-budget completion.
• Coordinate with stakeholders to define project requirements, scope, and deliverables.
• Track project progress and provide regular updates to management.
• Conduct training sessions for end-users on BSS applications and new functionalities.
• Develop user manuals, training materials, and FAQs to assist users.
• Provide ongoing support to ensure users are effectively utilizing the BSS platforms.
• Ensure data integrity and accuracy within the BSS platforms.
• Develop and generate reports to provide insights into system performance and business operations.
• Analyze data to identify trends and recommend improvements.

Desired Candidate Profile

• Strong understanding of database management and SQL.
• Experience with APIs and integration technologies.
• Familiarity with cloud-based solutions and services.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.