Call Center Jobs in Kuwait

<p>A ladies' beauty center in Hawalli is hiring a call center employee for communications and reception. Full-time, from 10:00 AM to 7:00 PM, Friday off. No experience required, commitment to work is required. Fixed salary. Contact and send CV via WhatsApp only: 97722285</p>

<p>المسمى الوظيفي: موظف كول سنتر ومبيعات – يتحدث باللهجة الكويتية&nbsp;&nbsp;</p><p>المكان: الكويت (العمل عن بُعد عبر الهاتف فقط)&nbsp;&nbsp;</p><p>الراتب: 200–280 د.ك شهرياً (دوام جزئي – ساعات مرنة حسب اتصالات العملاء)&nbsp;&nbsp;</p><p>&nbsp;</p><p>المهام والمسؤوليات:&nbsp;&nbsp;</p><p>- الرد على مكالمات العملاء باللهجة الكويتية وتقديم الدعم وخدمة العملاء.&nbsp;&nbsp;</p><p>- تنفيذ عمليات البيع عبر الهاتف وتحقيق أهداف المبيعات الشهرية.&nbsp;&nbsp;</p><p>- إدارة استفسارات العملاء وحل المشكلات بسرعة وفعالية.&nbsp;&nbsp;</p><p>- تسجيل الملاحظات والشكاوى ومتابعتها لضمان رضا العملاء.&nbsp;&nbsp;</p><p>- العمل بمرونة حسب أوقات اتصالات العملاء (ساعات متفرقة).&nbsp;&nbsp;</p><p>&nbsp;</p><p>المتطلبات:&nbsp;&nbsp;</p><p>- خبرة لا تقل عن 10 سنوات في الكول سنتر وخدمة العملاء.&nbsp;&nbsp;</p><p>- خبرة مثبتة في المبيعات الهاتفية وتحقيق الأهداف.&nbsp;&nbsp;</p><p>- إجادة اللهجة الكويتية + العربية الفصحى + الإنجليزية.&nbsp;&nbsp;</p><p>- مهارات اتصال ممتازة، إقناع، وحل المشكلات.&nbsp;&nbsp;</p><p>- القدرة على العمل عن بُعد بشكل مستقل ومرن.&nbsp;&nbsp;</p><p>&nbsp;</p><p>المميزات:&nbsp;&nbsp;</p><p>- دوام مرن (ساعات متفرقة حسب اتصالات العملاء).&nbsp;&nbsp;</p><p>- بونص شهري عند تحقيق أهداف محددة.&nbsp;&nbsp;</p><p>- زيادة سنوية مرتبطة بتقييم الأداء.&nbsp;&nbsp;</p><p>- بيئة عمل احترافية وفرص للتطوير الوظيفي.&nbsp;&nbsp;</p><p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Call Center Supervisor role at our esteemed medical hospital in Al Kuwait offers an exciting opportunity for dynamic individuals ready to take their career to the next level. As a vital link between our patients and healthcare services, you will oversee a team of dedicated call center agents, ensuring that every interaction is handled with care and professionalism. This position is perfect for those who thrive in fast-paced environments and are passionate about enhancing patient experiences through effective communication and support.</p><p>In this leadership position, you will not only manage daily operations but also play a crucial role in training and mentoring your team. We believe in investing in our employees' growth, offering continuous professional development opportunities that will empower you to excel in your career. Our team culture is built on collaboration, where every member's contribution is valued, and innovative ideas are encouraged. By fostering a positive work environment, we aim to motivate our staff to deliver exceptional service to our patients.</p><p>As a Call Center Supervisor, you will also have the chance to influence strategic initiatives that enhance our call center operations and improve patient satisfaction. Your insights and leadership will help shape the future of our services, making a meaningful impact on the community we serve. Join us in this rewarding journey, where your leadership skills will shine, and your career will flourish in the healthcare industry.</p><p><b>Responsibilities:</b></p><ol><li>Oversee daily operations of the call center, ensuring that all patient inquiries are addressed promptly and accurately, utilizing call center software to track metrics and performance.</li><li>Train and mentor call center agents, providing ongoing feedback and support to enhance their skills and improve overall team performance.</li><li>Develop and implement call center policies and procedures aimed at improving efficiency and enhancing patient experience, ensuring compliance with healthcare regulations.</li><li>Monitor call quality and provide constructive feedback to agents, utilizing recorded calls and performance metrics to identify areas for improvement.</li><li>Collaborate with other departments to resolve complex patient issues, leveraging strong interpersonal skills to facilitate communication and problem-solving.</li><li>Analyze call center data to identify trends and develop strategies for improving service levels, utilizing reporting tools to present findings to management.</li><li>Manage scheduling and staffing to ensure optimal coverage during peak times, balancing workload and employee availability effectively.</li><li>Implement training programs for new hires and continuous education for existing staff, focusing on customer service excellence and product knowledge.</li><li>Act as a liaison between management and staff, communicating organizational goals and updates to ensure alignment and engagement within the team.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Exceptional leadership skills to guide and motivate a diverse team of call center agents.</li><li>Strong communication skills, both verbal and written, to effectively interact with patients and staff.</li><li>Proficiency in call center software and CRM systems to manage operations efficiently.</li><li>Analytical skills to interpret data and make informed decisions that enhance performance.</li><li>Conflict resolution skills to address and resolve patient issues with empathy and professionalism.</li><li>Time management skills to prioritize tasks and manage multiple responsibilities effectively.</li><li>Knowledge of healthcare regulations and standards to ensure compliance and quality service delivery.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.</p><br> <br><br>Job Responsibilities <br><ul> <li>Plans, directs, coordinates and controls the total number of incoming calls from existing customers</li> <li>Attends to enquiries from new prospects and makes outgoing calls</li> <li>Opening new job cards related to the service center</li> <li>Solving customers problems related to delivery and showroom</li> <li>Conduct customer satisfaction surveys</li> <li>Forward customer complaints by email to call centre supervisor</li> <li>Execute telemarketing campaigns</li> <li>Ensure proper call execution in order to maintain highest quality customer service and increase sales</li> </ul> <br><br>Candidate Requirements <br><ul> <li>Bilingual - good command of both English and Arabic</li> <li>2&nbsp;year experience in the same field</li> <li>Expert in using Microsoft Office applications (Word, Excel and PowerPoint)</li> <li>Good communication skills</li> <li>Clear voice and pronunciation</li> <li>Team player</li> <li>Friendly attitude with customers and team members</li> <li>Excellent customer service skills</li> </ul> <br><br>Education <br>High School / Diploma<br><br><br><br> </div>

<h3>Job Description</h3><h4>Company Description</h4><p><strong>Nor Noyau®</strong> is a leading name in Kuwait’s artisanal chocolate industry, recognized for crafting premium chocolates using the finest ingredients. In addition to luxury chocolates, the company offers corporate chocolate arrangements, premium catering services, and a seamless eCommerce experience. Our customer service team is committed to delivering exceptional support before, during, and after every sale.</p><h4>Role Description</h4><p>This is a full-time, on-site position for a <strong>Call Center Representative</strong> based in Kuwait.</p><p>The successful candidate will be responsible for handling customer inquiries, processing orders, providing product information, resolving customer concerns, and ensuring a high level of customer satisfaction. The role requires excellent communication skills and the ability to deliver outstanding customer service while supporting the company's sales objectives.</p><h4>Key Responsibilities</h4><ul><li>Respond to incoming customer calls and process orders.</li><li>Answer customer questions and provide accurate product information.</li><li>Resolve customer issues and handle complaints professionally.</li><li>Deliver exceptional customer service and sales support.</li><li>Maintain high standards of customer satisfaction.</li><li>Communicate effectively with customers while representing the company's values.</li></ul><h3>Skills</h3><h4>Qualifications</h4><ul><li>Native Arabic speaker with fluency in both Arabic and English.</li><li>Proficiency in computer skills, including basic software applications and data entry.</li><li>Previous experience in a call center or customer service role is an advantage.</li><li>Strong customer service, customer support, and customer satisfaction skills.</li><li>Ability to work effectively in an on-site team environment.</li></ul><h3>Preferred Candidate</h3><ul><li><strong>Career Level:</strong> Entry Level</li><li><strong>Years of Experience:</strong> 0–5 Years</li><li><strong>Residence Location:</strong> Kuwait</li><li><strong>Nationality:</strong> All Arab Countries</li><li><strong>Degree:</strong> High School or Equivalent</li><li><strong>Age:</strong> 21–40 Years</li></ul><p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>Senior Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction. Also, supporting the Team Leader in monitoring, coaching and training of the call center agents.&nbsp;&nbsp; &nbsp; &nbsp;</p><br> <br><br>Job Responsibilities <br><p>•&nbsp;&nbsp; &nbsp;Support and provide superior service via phones, e-mails and chat as a receiver and caller.<br> •&nbsp;&nbsp; &nbsp;Use questioning and listening skills that support effective telephone communication.<br> •&nbsp;&nbsp; &nbsp;Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.<br> •&nbsp;&nbsp; &nbsp;Understand the impact of attitude in handling calls professionally.<br> •&nbsp;&nbsp; &nbsp;Effectively deal with job stress, angry callers, and upset customers.<br> •&nbsp;&nbsp; &nbsp;Minimizing customers’ and Safat Home escalated complaints through providing professional service &amp; support for individual and B2B customers.<br> •&nbsp;&nbsp; &nbsp;Ensure proper escalation to any unresolved complaint, to avoid any delay in progressing and resolving customers reported complaints.<br> •&nbsp;&nbsp; &nbsp;Use the most appropriate way to communicate with different behavior types on the telephone.<br> •&nbsp;&nbsp; &nbsp;Escalate cases that require intervention by Team Leaders or Supervisor.<br> •&nbsp;&nbsp; &nbsp;Apply the elements of building positive rapport with different types of customers over the phone.<br> •&nbsp;&nbsp; &nbsp;Apply the proper telephone etiquette to satisfy various customer situations.<br> •&nbsp;&nbsp; &nbsp;Apply appropriate actions to effectively control a telephone call.<br> •&nbsp;&nbsp; &nbsp;Identify voice skills and how to enhance a good telephone presentation.<br> •&nbsp;&nbsp; &nbsp;Display ownership to additional tasks as demanded by superiors and meet commitment to customers.<br> •&nbsp;&nbsp; &nbsp;Display Time flexibility towards shifts as per work floor requirements.<br> •&nbsp;&nbsp; &nbsp;Handling escalations cases and angry customers calls.<br> •&nbsp;&nbsp; &nbsp;Responsible for leading the shift during team leader absence.<br> •&nbsp;&nbsp; &nbsp;Responsible for new Call Center Agent training.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Handling the back office tasks (Departments communications, Suppliers communications) &nbsp;<br> &nbsp;</p><br> <br><br>Candidate Requirements <br><p>•&nbsp;&nbsp; &nbsp;Must possess excellent communications skill, proven problem solving and analysis skills.<br> •&nbsp;&nbsp; &nbsp;A good knowledge of Electronic devices and related technology.<br> •&nbsp;&nbsp; &nbsp;Minimum one year of related experience in the field of (Call center, Customer care, Customer service, Telemarketing/Telesales).<br> •&nbsp;&nbsp; &nbsp;Need a good understanding of Productivity software (Windows OS, Spreadsheets, MS-office).<br> •&nbsp;&nbsp; &nbsp;Good command in English / Arabic Language.<br> •&nbsp;&nbsp; &nbsp;“Preferable”. Technical literature and Technology oriented to talk at the right level with customers.<br> &nbsp;</p><br> <br><br>Education <br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction</p><br> <br><br>Job Responsibilities <br><ul> <li>Comply with staffing schedules and break allowances</li> <li>Provide customers with accurate information at all times</li> <li>Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time</li> <li>Create complaint tickets correctly, in adherence with policies and procedures</li> <li>Update the database with the most recent customer information</li> <li>Handle stressed, angry and confused customers in the most positive way possible</li> <li>Escalate cases that require intervention by Shift in Charge or Call Centre Manager.</li> </ul> <br><br>Candidate Requirements <br><ul> <li>Prior experience in a customer service role</li> <li>Good communication skills</li> <li>Able to communicate in Arabic and English</li> <li>Good computer skills</li> </ul> <br><br>Education <br>Bachelor’s Degree<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ol><li>Provide routine and administrative support to the department in facilitating day to day activities.</li><li>Respond to a variety of calls and inquiries via the telephone, whatsapp api tools, or in person over the counter to internal and external inquiries.</li><li>Provide accurate, valid and complete information in response to internal and external inquiries.</li><li>Prepare call logs and administrative reports including inquiry reasons etc.</li><li>Complies with AU policies and procedures.</li><li>Undertake other duties as required by the Registrar.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Diploma in relevant field.</li><li>Strong communication skills in English and Arabic.</li><li>Good interpersonal and problem-solving skills.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Senior IT Engineer – Telephony &amp; Contact Center Solutions is responsible for designing, implementing, supporting, and optimizing enterprise telephony and contact center solutions. The role combines pre-sales consulting, solution architecture, deployment leadership, and post-implementation support activities.</p><p>The successful candidate will possess hands-on expertise with Avaya, Cisco, and Mitel platforms, strong contact center and IVR capabilities, application integration knowledge, and the ability to engage customers throughout the solution lifecycle from requirements gathering to production support.</p><p><br></p><p><b>Key Responsibilities</b></p><p><b>Telephony &amp; Contact Center Solutions</b></p><ul><li>Design, configure, implement, and support Avaya, Cisco, and Mitel telephony platforms.</li><li>Deploy and manage contact center solutions including voice, IVR, reporting, call recording, workforce optimization, and omnichannel components.</li><li>Design and develop IVR call flows based on customer business requirements.</li><li>Perform telephony migrations, upgrades, and infrastructure modernization projects.</li><li>Conduct root cause analysis and performance optimization of telephony environments.</li><li>Support SIP, VoIP, gateways, SBCs, and unified communications platforms.</li></ul><p><b>System Integration</b></p><ul><li>Integrate contact center platforms with: </li><li>Oracle Databases</li><li>Microsoft SQL Server</li><li>CRM applications</li><li>Enterprise APIs</li><li>Third-party business systems</li><li>Develop and troubleshoot integrations using: </li><li>Java</li><li>Python</li><li>PL/SQL</li><li>REST/SOAP APIs</li><li>Support application servers including Tomcat and GlassFish.</li></ul><p><b>Infrastructure &amp; Platform Support</b></p><ul><li>Troubleshoot Linux, Solaris, and Windows Server environments.</li><li>Perform backup, restoration, disaster recovery, and business continuity activities.</li><li>Monitor system stability, utilization, and performance metrics.</li><li>Ensure high availability and operational readiness of mission-critical systems.</li></ul><p><b>Pre-Sales &amp; Solution Consulting</b></p><ul><li>Analyze customer requirements and participate in solution discovery workshops.</li><li>Review and interpret: </li><li>RFPs</li><li>RFQs</li><li>Tenders</li><li>Technical specifications</li><li>Prepare: </li><li>Technical proposals</li><li>Compliance matrices</li><li>Solution architectures</li><li>Scope of work documents</li><li>Bill of Quantities (BOQ)</li><li>Costing and sizing recommendations</li><li>Coordinate with vendors for: </li><li>Licensing</li><li>BoM validation</li><li>Technical clarifications</li><li>Pricing support</li><li>Define project assumptions, exclusions, dependencies, deviations, and risks.</li><li>Take ownership of complete proposal submissions.</li></ul><p><b>Project Delivery &amp; Deployment</b></p><ul><li>Lead on-site implementations and customer deployments.</li><li>Develop migration and cutover plans.</li><li>Execute installation, configuration, integration, and testing activities.</li><li>Conduct: </li><li>FAT</li><li>SAT</li><li>UAT</li><li>Go-Live activities</li><li>Provide production support during critical implementation windows.</li><li>Manage post-production stabilization and knowledge transfer activities.</li></ul><p><b>Customer &amp; Stakeholder Management</b></p><ul><li>Act as technical lead during customer meetings and workshops.</li><li>Communicate effectively with business users, IT teams, vendors, and project stakeholders.</li><li>Manage customer expectations throughout pre-sales and project delivery phases.</li><li>Provide executive-level technical presentations and demonstrations.</li></ul><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><p><b>Required Qualifications</b></p><p><b>Education</b></p><ul><li>Bachelor's Degree in Computer Engineering, Information Technology, Telecommunications, or a related discipline.</li></ul><p><b>Experience</b></p><ul><li>7+ years of experience in Enterprise Telephony and Contact Center Solutions.</li><li>Proven experience in both pre-sales and implementation roles.</li><li>Experience delivering projects within Kuwait or GCC markets is preferred.</li></ul><p><br></p><p><b>Technical Skills</b></p><p><b>Telephony Platforms</b></p><ul><li>Avaya Aura</li><li>Avaya Contact Center</li><li>Cisco Unified Communications Manager (CUCM)</li><li>Cisco Contact Center</li><li>Mitel Telephony Solutions</li><li>SIP and VoIP Technologies</li></ul><p><b>Contact Center Technologies</b></p><ul><li>IVR Design and Development</li><li>Call Recording Solutions</li><li>Workforce Management</li><li>Multi-channel Contact Centers</li><li>Reporting and Analytics</li></ul><p><b>Databases</b></p><ul><li>Oracle Database</li><li>Microsoft SQL Server</li><li>PL/SQL Programming</li></ul><p><b>Programming &amp; Integration</b></p><ul><li>Java</li><li>Python</li><li>REST APIs</li><li>SOAP APIs</li><li>System Integration Technologies</li></ul><p><b>Operating Systems</b></p><ul><li>Linux</li><li>Solaris</li><li>Windows Server</li></ul><p><b>Application Servers</b></p><ul><li>Apache Tomcat</li><li>GlassFish</li></ul><p><b>Infrastructure</b></p><ul><li>TCP/IP Networking</li><li>SIP Trunking</li><li>Session Border Controllers (SBC)</li><li>High Availability Solutions</li><li>Backup &amp; Recovery</li></ul><p><br></p><p><b>Preferred Industry Experience</b></p><p>Experience delivering solutions for:</p><ul><li>Banking &amp; Financial Services</li><li>Telecommunications</li><li>Oil &amp; Gas</li><li>Government</li><li>Aviation / Airlines</li><li>Large Enterprise Contact Centers</li></ul><p><br></p><p><b>Behavioral Competencies</b></p><ul><li>Strong customer-facing skills.</li><li>Excellent communication and presentation abilities.</li><li>Ability to work under pressure during critical production incidents.</li><li>Strong analytical and problem-solving skills.</li><li>Commercial and business awareness.</li><li>Ability to balance pre-sales, project delivery, and support responsibilities.</li><li>Team leadership and mentoring capability.</li></ul><p><br></p><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Successful project delivery within scope and timeline.</li><li>Proposal win rate and customer satisfaction.</li><li>System uptime and service availability.</li><li>Incident resolution within SLA.</li><li>Successful UAT and Go-Live completion.</li><li>Customer feedback and stakeholder satisfaction.</li><li>Quality and accuracy of technical proposals.</li><li>Revenue contribution through pre-sales support.</li></ul><p><b>Preferred Certifications</b></p><ul><li>Avaya Certified Professional (ACP)</li><li>Cisco CCNP Collaboration</li><li>Cisco Contact Center Certifications</li><li>ITIL Foundation</li><li>Oracle Database Certifications</li><li>Microsoft Certifications</li><li>PMP or PRINCE2 (Preferred)</li></ul><p>This JD aligns well with a <b>Kuwait System Integrator (SI) / Enterprise Solutions Provider</b> environment where the resource is expected to handle <b>Pre-Sales (30%) + Deployment/Support (70%)</b> and work directly with enterprise customers in banking, telecom, oil &amp; gas, and airline sectors.</p><p><br></p><p><br></p></div>

<p>The Data Center Electrical Engineer is responsible for the engineering-level ownership, reliability, safety, and performance of the data center electrical power infrastructure, from the utility intake through to the rack level. The role manages electrical maintenance strategy, switching procedures, electrical safety programs, vendor activities, spare parts planning, and system performance. The Electrical Engineer also directs the electrical manning technicians, authorizes and leads critical switching operations, and acts as the electrical authority during incidents and escalations.</p><p>Key Responsibilities</p><ul><li>Take engineering ownership of the data center electrical infrastructure, including MV/LV distribution systems, HV/MV switchgear, GIS/AIS, transformers, RMUs, UPS systems, STS/ATS systems, generators, fuel systems, batteries, and protection systems.</li><li>Develop, maintain, and control electrical switching procedures.</li><li>Authorize, lead, and supervise HV/MV and critical LV switching operations.</li><li>Manage the arc flash and electrical safety program for the data center.</li><li>Ensure full compliance with Lockout/Tagout, LOTO, Permit to Work, PTW, and electrical isolation requirements.</li><li>Develop and manage the annual electrical Planned Preventive Maintenance, PPM, program in line with OEM recommendations.</li><li>Coordinate generator load-bank testing and generator readiness programs in accordance with NFPA 110.</li><li>Prepare, review, and maintain electrical Standard Operating Procedures, SOPs, Methods of Procedure, MOPs, and Emergency Operating Procedures, EOPs.</li><li>Review and approve the safe execution of electrical procedures and maintenance activities.</li><li>Coordinate electrical maintenance vendors and supervise OEM major services, testing, repairs, and equipment overhauls.</li><li>Develop and maintain the spare-parts and critical-inventory plan for electrical systems.</li><li>Analyze electrical system performance, protection settings, load profiles, power usage, and equipment capacity.</li><li>Identify and implement opportunities for energy optimization and improved electrical system performance.</li><li>Lead root cause analysis for electrical faults, failures, alarms, and service interruptions.</li><li>Develop and follow up corrective and preventive actions arising from electrical incidents.</li><li>Direct, support, develop, and train the electrical manning technicians.</li><li>Support integrated systems testing, testing and commissioning, and electrical system readiness activities.</li><li>Support predictive maintenance programs, including thermography, transformer oil sampling, and condition monitoring.</li><li>Act as the electrical technical authority during incidents, emergencies, and operational escalations.</li><li>Provide 24/7 on-call support and shift coverage assistance when required.</li></ul><p>Minimum Qualifications</p><ul><li>Bachelor s degree in Electrical Engineering.</li><li>Minimum of five years of experience in electrical operations and maintenance involving MV/LV electrical systems.</li><li>At least two years of experience in a data center, critical facility, industrial facility, or similarly high-availability environment.</li><li>Practical experience with HV/MV switching and critical LV switching operations.</li><li>Working knowledge of electrical protection systems, switching procedures, isolation practices, and electrical safety requirements.</li><li>Working knowledge of generator control systems such as DeepSea, ComAp, or Woodward.</li><li>Familiarity with NFPA 110 and applicable NEC references.</li><li>Demonstrated experience in electrical maintenance planning, technical procedure writing, and vendor management.</li><li>Strong technical reporting and documentation skills.</li><li>Fluency in written and spoken English.</li></ul><p>Preferred Qualifications and Certifications</p><ul><li>HV/MV switching authorization or license issued or recognized by the relevant GCC regulatory authority.</li><li>OEM training or certification related to UPS and critical-power systems from Schneider Electric, Eaton, Vertiv, ABB, or an equivalent manufacturer.</li><li>OEM training or certification related to MV/LV switchgear and protection systems from Schneider Electric, ABB, Siemens, Eaton, or an equivalent manufacturer.</li><li>OEM training or certification related to generators from Caterpillar, Cummins, MTU, Rolls-Royce, Kohler, SDMO, or an equivalent manufacturer.</li><li>OEM training or certification related to STS, ATS, and power-distribution systems from Vertiv, ABB, Eaton, Socomec, or an equivalent manufacturer.</li></ul><p>Other Requirements</p><ul><li>Willingness to work in a critical data center environment.</li><li>Availability for 24/7 on-call support.</li><li>Ability to support shift coverage, planned maintenance, emergency response, and critical switching activities.</li><li>Ability to coordinate with operations, facilities, safety, vendors, and OEM service teams.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Electrical Engineering.</li><li>Minimum of five years of experience in electrical operations and maintenance involving MV/LV electrical systems.</li><li>At least two years of experience in a data center, critical facility, industrial facility, or similarly high-availability environment.</li><li>Practical experience with HV/MV switching and critical LV switching operations.</li><li>Working knowledge of electrical protection systems, switching procedures, isolation practices, and electrical safety requirements.</li><li>Working knowledge of generator control systems such as DeepSea, ComAp, or Woodward.</li><li>Familiarity with NFPA 110 and applicable NEC references.</li><li>Demonstrated experience in electrical maintenance planning, technical procedure writing, and vendor management.</li><li>Strong technical reporting and documentation skills.</li><li>Fluency in written and spoken English.</li><li>HV/MV switching authorization or license issued or recognized by the relevant GCC regulatory authority.</li><li>OEM training or certification related to UPS and critical-power systems from Schneider Electric, Eaton, Vertiv, ABB, or an equivalent manufacturer.</li><li>OEM training or certification related to MV/MV switchgear and protection systems from Schneider Electric, ABB, Siemens, Eaton, or an equivalent manufacturer.</li><li>OEM training or certification related to generators from Caterpillar, Cummins, MTU, Rolls-Royce, Kohler, SDMO, or an equivalent manufacturer.</li><li>OEM training or certification related to STS, ATS, and power-distribution systems from Vertiv, ABB, Eaton, Socomec, or an equivalent manufacturer.</li><li>Willingness to work in a critical data center environment.</li><li>Availability for 24/7 on-call support.</li><li>Ability to support shift coverage, planned maintenance, emergency response, and critical switching activities.</li><li>Ability to coordinate with operations, facilities, safety, vendors, and OEM service teams.</li></ul>

<p>Job Purpose The Data Center Mechanical Engineer owns the mechanical and cooling infrastructure of the data center at engineering level, from the central cooling plant through to the data hall cooling environment. The role is responsible for mechanical maintenance strategy, system reliability, operational procedures, environmental performance, vendor management, safety compliance, spare-parts planning, and emergency response. The Mechanical Engineer directs the Mechanical Manning Technicians, authorizes equipment changeovers and critical maintenance activities, approves mechanical procedures, and acts as the mechanical technical authority during incidents and operational escalations.</p><p>Key Responsibilities and Areas of Ownership</p><ul><li>Take engineering ownership of the data center mechanical and cooling infrastructure, including chillers, cooling towers, chilled-water pumps, condenser-water pumps, heat exchangers, CRAH units, CRAC units, AHUs, ventilation systems, fans, filters, coils, valves, actuators, piping systems, and associated controls.</li><li>Manage the operation, reliability, and performance of chilled-water and precision-cooling systems serving the data halls and supporting areas.</li><li>Own mechanical equipment operating procedures, changeover procedures, start-up and shutdown sequences, and equipment rotation plans.</li><li>Authorize, lead, and supervise critical mechanical activities, including chiller changeovers, pump changeovers, cooling-tower changeovers, isolation activities, system draining, system filling, and restoration of equipment to service.</li><li>Monitor and maintain data hall environmental conditions, including temperature, humidity, airflow, differential pressure, cooling capacity, and equipment loading.</li><li>Review chilled-water supply and return temperatures, water flow, system pressure, differential pressure, valve positions, and system delta-T to identify performance issues and operational risks.</li><li>Manage cooling redundancy and capacity to ensure sufficient cooling remains available during maintenance, equipment failure, testing, or abnormal operating conditions.</li><li>Own the mechanical safety program, including Lockout/Tagout, Permit to Work, risk assessments, safe isolation, refrigerant safety, chemical-handling controls, and compliance with HSE requirements.</li><li>Develop and manage the annual mechanical Planned Preventive Maintenance program in accordance with OEM recommendations, equipment criticality, maintenance history, and operational requirements.</li><li>Prepare, review, approve, and maintain mechanical Standard Operating Procedures, Methods of Procedure, Emergency Operating Procedures, maintenance instructions, risk assessments, and equipment changeover procedures.</li><li>Ensure that all mechanical maintenance activities are planned around available cooling redundancy and executed without compromising data center availability.</li><li>Own vendor coordination for mechanical maintenance activities and supervise OEM major services, equipment overhauls, repairs, inspections, and specialist testing.</li><li>Review vendor method statements, risk assessments, service reports, test results, recommendations, and corrective-action requirements.</li><li>Manage critical spare-parts and inventory planning for chillers, pumps, cooling towers, CRAH and CRAC units, valves, actuators, sensors, filters, belts, bearings, motors, VFDs, and other mechanical systems.</li><li>Analyze cooling-system performance, equipment efficiency, energy consumption, operating trends, alarm history, temperature profiles, water-flow conditions, and equipment loading.</li><li>Identify and implement opportunities to improve cooling efficiency, airflow management, chilled-water performance, equipment sequencing, and overall energy performance without reducing system resilience.</li><li>Investigate mechanical faults, high-temperature conditions, leaks, abnormal vibration, low-flow conditions, low delta-T, equipment trips, control failures, and recurring alarms.</li><li>Lead root cause analysis for mechanical incidents and equipment failures and implement corrective and preventive actions.</li><li>Direct, develop, and train Mechanical Manning Technicians in operational procedures, inspections, first-line maintenance, alarm response, safe isolation, and incident escalation.</li><li>Review technician shift logs, inspection checklists, operating readings, alarm reports, and job-card closure records.</li><li>Support testing and commissioning activities, integrated systems testing, functional performance testing, equipment acceptance, redundancy verification, and operational-readiness activities.</li><li>Support predictive and condition-based maintenance programs, including vibration analysis, oil analysis, refrigerant checks, water and coolant sampling, thermal inspections, leak detection, and equipment-performance trending.</li><li>Manage liquid-cooling systems, Cooling Distribution Units, coolant loops, leak-detection systems, valves, pumps, and associated controls where installed.</li><li>Coordinate water-treatment activities, water-quality monitoring, chemical dosing, sampling, and corrective actions for chilled-water, condenser-water, and liquid-cooling systems where applicable.</li><li>Support WTP, STP, plumbing, drainage, and mechanical fire-protection systems where included within the data center operational scope.</li><li>Coordinate with electrical, BMS, IT, operations, HSE, vendors, and management teams during planned maintenance, incidents, testing, and emergency situations.</li><li>Maintain accurate mechanical documentation, asset records, maintenance reports, operating procedures, equipment histories, incident reports, testing records, and technical drawings.</li><li>Act as the mechanical technical authority during cooling incidents and operational escalations on a 24/7 on-call basis.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Engineer Level</li><li>Bachelor's degree in Mechanical Engineering.</li><li>Minimum of 5 years of mechanical, HVAC, cooling-plant, or critical-facility operations and maintenance experience.</li><li>At least 2 years of experience in a data center or another critical facility where loss of cooling could affect essential operations.</li><li>Demonstrated engineering-level experience with chilled-water systems, precision cooling, or critical HVAC systems.</li><li>Practical knowledge of chillers, pumps, cooling towers, heat exchangers, CRAH units, CRAC units, AHUs, valves, actuators, VFDs, and mechanical controls.</li><li>Experience in managing cooling redundancy, equipment capacity, environmental conditions, and critical maintenance activities in a live operational environment.</li><li>Demonstrated ownership of mechanical maintenance planning, technical procedure writing, incident response, vendor management, and spare-parts planning.</li><li>Experience preparing or approving SOPs, MOPs, EOPs, risk assessments, isolation plans, and maintenance procedures.</li><li>Ability to read and interpret P&amp;IDs, mechanical drawings, equipment schematics, sequence-of-operation documents, control diagrams, and OEM technical manuals.</li><li>Working knowledge of BMS or BAS platforms, mechanical alarms, equipment trends, sensors, control sequences, and environmental monitoring.</li><li>Good understanding of chilled-water temperatures, flow, pressure, differential pressure, delta-T, heat transfer, airflow, humidity, and cooling-capacity principles.</li><li>Experience with root cause analysis, corrective-action planning, and technical incident reporting.</li><li>Familiarity with testing, commissioning, integrated systems testing, and mechanical-system operational-readiness activities.</li><li>Fluent written and spoken English with strong technical reporting and communication skills.</li></ul><p>Other Requirements</p><ul><li>The role is fully on-site within an operational data center environment.</li><li>Availability for 24/7 on-call support is required.</li><li>The employee must be available to support planned shutdowns, emergency maintenance, testing activities, shift coverage, weekends, nights, and public holidays when operationally required.</li><li>The employee must comply with all company, client, data center, HSE, Permit to Work, LOTO, security, and access-control requirements.</li><li>The employee must be able to coordinate effectively with technicians, contractors, OEM vendors, operations teams, IT teams, and other engineering disciplines.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Data Center Network Engineers support the Enterprise-class infrastructure of the RCC-SWA. RCC-SWA engineers provide optimization, administration, and technical documentation of all enterprise infrastructure systems. Additionally, engineers resolve and appropriately complete assigned cases and change requests while acting as an escalation point for troubleshooting issues. The core infrastructure technology duties include an in-depth understanding of Cisco’s Nexus switching, ASR routing, UCS compute platforms, and lifecycle management planning. The MCF is managed by the RCC-SWA and provides enterprise Information Technology (IT) services to approved Army customers. Program: OMDAC-SWACA. This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Produce enterprise-level support for a dynamic and large-scale networking infrastructure from the perspective of service origination in the data center, as well as service delivery in the global transport architecture. Provide expert level knowledge of data center infrastructure hardware such as Nexus 9000 series switches, Fabric Extenders, UCS chassis’ and UCS Fabric Interconnects. Along with assuming the expert role regarding vPC, FCoE, Catalyst VSS, MPLS L3VPN, eBGP/iBGP, OSPF/EIGRP, DMVPN, FlexPod design philosophy, among other tunneling and data center-centric technologies. While also offering a basic understanding of VMware’s vSphere infrastructure and the virtual networking components for troubleshooting purposes. + Installation, configuration, maintenance, and troubleshooting of the data center environment are primary roles in this position. Provides change control and engages Cisco TAC for issues, modifications and best practices when needed. + Monitors availability and reliability of the data center network and supported infrastructure utilizing DX NetOps Spectrum, SolarWinds Orion and Cisco DNA Center. + Executes engineering best practices in network builds, integration, testing, and documentation while adhering to security fundamentals provided by DISA’s Security Technical Implementation Guides (STIGs). + Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance. + Ensure that all managed technologies are compliant with current DISA Security Technical Implementation Guides (STIGs). + Assist with identifying and investigating malicious network activity. + Create and track network issues/requests using the ServiceNow ticketing system. + Create, update and maintain detailed network diagrams. + Performs other duties and assignments as required. Qualifications + Qualifications + Security Clearance: + Requires an active Secret Clearance. + Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required. + Bachelor’s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field. + This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows: + BASELINE: + Cisco: CCNP: Certified Network Professional - Security + CompTIA: CASP+ ce: Advanced Security Practitioner + CompTIA: SecurityX ce + GIAC: GCED: Certified Enterprise Defender + GIAC: GCIH: Certified Incident Handler + ISACA: CISA: Certified Information Systems Auditor + ISC2: CCSP: Certified Cloud Security Professional + ISC2: CISSP (or Associate): Certified Information Systems Security Professional + COMPUTING ENVIRONMENT (CE): + Cisco: CCNP: Enterprise + CNFDS: Cisco and NetApp Flexpod Design Specialist + CNFIAS: Cisco and NetApp Flexpod Implementation and Administration Specialist + NetApp: NCDA: Certified Data Administrator, ONTAP + NetApp: NCHCA: Certified Hybrid Cloud Administrator + NetApp: NCHCA: Certified Hybrid Cloud Architect + NetApp: NCIE-DPS: Certified Implementation Engineer - Data Protection Specialist + NetApp: NCIE-O-S: Certified Implementation Engineer, ONTAP Specialist + NetApp: NCIE-SAN: Certified Implementation Engineer - SAN Specialist, ONTAP + NetApp: NCIE-SS: Certified Implementation Engineer - SAN Specialist, E-Series + NetApp: NCSE: Certified Storage Engineer + NetApp: NCSIE: Certified Storage Installation Engineer, ONTAP + VMware: VCP: Certified Professional (7 and above) + VMware: VCAP-DCV: Certified Advanced Professional - Data Center Virtualization (Deploy) + VMware: VCAP-DCV: Certified Advanced Professional - Data Center Virtualization (Design) + VMware: VCDE: Certified Design Expert + VMware: VCDX-DCV: Certified Design Expert - Data Center Virtualization + ADDITIONAL CONSIDERATION: + Python and/or Ansible scripting. + Cisco DevNet. + Working knowledge of Linux. + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. + At least 10 years of practical experience working with network and systems technologies. + A full understanding of cloud computing and the different pillars that support cloud computing (IaaS, PaaS, SaaS). + Experience working with Cisco Nexus and cloud technologies. + Expert level of understanding and experience with data network systems, routing, switching, Virtual Routing and Forwarding (VRF), MPLS, and layer 2 protocols. + Experience with VPN technologies. + A solid background with TCP/IP and must be able to troubleshoot all supported network protocols. + Experience with creating and maintaining custom python scripts. + Experience working with and maintaining Cisco DNA Center. + Skills &amp; Technology Used: + Ability to verify that all systems under the direct control of RCC-SWA are properly configured in accordance with the NETCOM, RCC-SWA and DISA STIG configuration policies. + Ability to manage asset documentation for accreditation and authorization. + Ability to assess networking requirements and provide solutions. + Ability to make accurate and independent decisions under pressure. + Ability to successfully execute many complex tasks simultaneously. + Expert ability to troubleshoot infrastructure equipment. + Excellent organizational, interpersonal, written, and verbal communication skills. + Ability to perform comfortably in a fast-paced, deadline-oriented work environment. + Ability to successfully execute many complex tasks simultaneously across departmental boundaries. + Experience with a customer service-oriented company. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients. #LI-YG1 #clearance</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Data Center Storage Engineers support the enterprise storage infrastructure for all sites within the RCC-SWA Area of Responsibility and provide optimization, administration, and technical documentation for the enterprise storage infrastructure. DCSEs resolve enterprise-level change requests and act as the top-level of support escalation for all enterprise storage support issues. Principal technical areas include NetApp, EMC, VMware, Windows DFS, Cisco UCS and other related storage, virtualization, networking, and monitoring technologies. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Enterprise-level support for NetApp CIFS, NFS, iSCSI and FC/FCoE storage presented to a wide array of systems including VMware ESXi, Unix, and Linux clients as well as Windows file services and desktop clients. Periodic reports on storage capacity and utilization as well as system uptime and performance. + Top-tier support for escalated issues and complex projects. Daily monitoring of all enterprise storage for integrity, reliability, resource utilization and availability. + Log review and issue reporting related to monitoring of temperature and overall storage health throughout the SWA AOR. + Configure and provision VMware storage requirements. + Plan, install, configure, and upgrade the NetApp storage infrastructure. + The top-tier of support for storage projects and solutions for backup, disaster recovery, consolidation/de-duplication, data protection, performance, upgrades, and system audit tasks. + Documentation for Tactics, Techniques, and Procedures (TTPs) for configuring and managing storage, storage networks, and physical disks as well as data protection, access control, resource monitoring and management, storage high availability, fault tolerance and scalable storage infrastructure. + Review IAVA report and coordinate with all subordinate elements to remediate accordingly. + Provide updated Patch for remediation and Firmware updates based on vendor distribution. + Performs other duties and assignments as required Qualifications + Qualifications + Security Clearance: + Requires an active Secret Clearance + Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required. + Bachelor’s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field. + This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. + The authorized certifications for this job title are listed as follows: + Baseline: + Cisco: CCNP: Certified Network Professional - Security + CompTIA: CASP+ ce: Advanced Security Practitioner + CompTIA: SecurityX ce + GIAC: GCED: Certified Enterprise Defender + GIAC: GCIH: Certified Incident Handler: Certified Incident Handler + ISACA: CISA: Certified Information Systems Auditor + ISC2: CCSP: Certified Cloud Security Professional + ISC2: CISSP (or Associate): Certified Information Systems Security Professional + Computing Environment (CE): + CNFDS: Cisco and NetApp Flexpod Design Specialist + CNFIAS: Cisco and NetApp Flexpod Implementation and Administration Specialist + NetApp: NCDA: Certified Data Administrator, ONTAP + NetApp: NCHCA: Certified Hybrid Cloud Administrator + NetApp: NCHCA: Certified Hybrid Cloud Architect + NetApp: NCIE-DPS: Certified Implementation Engineer - Data Protection Specialist + NetApp: NCIE-O-S: Certified Implementation Engineer, ONTAP Specialist + NetApp: NCIE-SAN: Certified Implementation Engineer - SAN Specialist, ONTAP + NetApp: NCIE-SS: Certified Implementation Engineer - SAN Specialist, E-Series + NetApp: NCSE: Certified Storage Engineer + NetApp: NCSIE: Certified Storage Installation Engineer, ONTAP + VMware: VCP-DCV: Certified Professional - Data Center Virtualization (7 and above) + VMware: VCAP-DCV: Certified Advanced Professional - Data Center Virtualization (Deploy) + VMware: VCAP-DCV: Certified Advanced Professional - Data Center Virtualization (Design) + VMware: VCDX-DCV: Certified Design Expert - Data Center Virtualization + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. + At least five years of practical experience working with various data (network and system) technologies. + Candidate must have a working knowledge of CIFS, NFS, FC, server, storage, and desktop virtualization technologies and iSCSI protocols. Hands on experience with NetApp On-Command System Manager and Data ONTAP command-line interface (CLI). + Must have NetApp configuration and administration experience and understand NetApp replication technologies. + Experienced with FC/SAN switches and directors. Experienced with NetApp Data ONTAP configuration and tuning. Experienced with regular and virtualization storage capacity planning and reporting. + Experience with a customer service-oriented company. + Skills &amp; Technology Used: + Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure. + Excellent organizational, interpersonal, written, and verbal communication skills. + Ability to perform comfortably in a fast-paced, deadline-oriented work environment and to successfully execute many complex tasks simultaneously. + Working knowledge of server, storage, and desktop virtualization technologies. + Working knowledge with vSphere client, ESXCLI, and PowerCLI. + Ability to configure and administer VMware vSphere 7.0 +. + Ability to manage Cisco UCS, C-series, and B-series servers. + Understands virtualization capacity planning and reporting. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<p>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</p><p>Data Center Network Engineers support the Enterprise-class infrastructure of the RCC-SWA. RCC-SWA engineers provide optimization, administration, and technical documentation of all enterprise infrastructure systems. Additionally, engineers resolve and appropriately complete assigned cases and change requests while acting as an escalation point for troubleshooting issues. The core infrastructure technology duties include an in-depth understanding of Cisco s Nexus switching, ASR routing, UCS compute platforms, and lifecycle management planning. The MCF is managed by the RCC-SWA and provides enterprise Information Technology (IT) services to approved Army customers. Program: OMDAC-SWACA</p><p>This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</p><p>You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position.</p><p>Responsibilities</p><ul><li>Produce enterprise-level support for a dynamic and large-scale networking infrastructure from the perspective of service origination in the data center, as well as service delivery in the global transport architecture.</li><li>Provide expert level knowledge of data center infrastructure hardware such as Nexus 9000 series switches, Fabric Extenders, UCS chassis and UCS Fabric Interconnects.</li><li>Along with assuming the expert role regarding vPC, FCoE, Catalyst VSS, MPLS L3VPN, eBGP/iBGP, OSPF/EIGRP, DMVPN, FlexPod design philosophy, among other tunneling and data center-centric technologies.</li><li>While also offering a basic understanding of VMware s vSphere infrastructure and the virtual networking components for troubleshooting purposes.</li><li>Installation, configuration, maintenance, and troubleshooting of the data center environment are primary roles in this position.</li><li>Provides change control and engages Cisco TAC for issues, modifications and best practices when needed.</li><li>Monitors availability and reliability of the data center network and supported infrastructure utilizing DX NetOps Spectrum, SolarWinds Orion and Cisco DNA Center.</li><li>Executes engineering best practices in network builds, integration, testing, and documentation while adhering to security fundamentals provided by DISA s Security Technical Implementation Guides (STIGs).</li><li>Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance.</li><li>Ensure that all managed technologies are compliant with current DISA Security Technical Implementation Guides (STIGs).</li><li>Assist with identifying and investigating malicious network activity.</li><li>Create and track network issues/requests using the ServiceNow ticketing system.</li><li>Create, update and maintain detailed network diagrams.</li><li>Performs other duties and assignments as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Requires an active Secret Clearance</li><li>One-year related experience can be substituted for one year of education if the degree is required.</li><li>Bachelor s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.</li><li>This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>Python and/or Ansible scripting</li><li>Cisco DevNet</li><li>Working knowledge of Linux</li><li>At least 10 years of practical experience working with network and systems technologies.</li><li>A full understanding of cloud computing and the different pillars that support cloud computing (IaaS, PaaS, SaaS).</li><li>Experience working with Cisco Nexus and cloud technologies.</li><li>Expert level of understanding and experience with data network systems, routing, switching, Virtual Routing and Forwarding (VRF), MPLS, and layer 2 protocols.</li><li>Experience with VPN technologies.</li><li>A solid background with TCP/IP and must be able to troubleshoot all supported network protocols.</li><li>Experience with creating and maintaining custom python scripts.</li><li>Experience working with and maintaining Cisco DNA Center.</li><li>Ability to verify that all systems under the direct control of RCC-SWA are properly configured in accordance with the NETCOM, RCC-SWA and DISA STIG configuration policies.</li><li>Ability to manage asset documentation for accreditation and authorization.</li><li>Ability to assess networking requirements and provide solutions.</li><li>Ability to make accurate and independent decisions under pressure.</li><li>Ability to successfully execute many complex tasks simultaneously.</li><li>Expert ability to troubleshoot infrastructure equipment.</li><li>Excellent organizational, interpersonal, written, and verbal communication skills</li><li>Ability to perform comfortably in a fast-paced, deadline-oriented work environment.</li><li>Ability to successfully execute many complex tasks simultaneously across departmental boundaries.</li><li>Experience with a customer service-oriented company</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><p>فرصة وظيفية | موظفو كول سنتر</p><p>انضم إلى فريقنا وابدأ مسيرتك المهنية في مجال خدمة العملاء !</p><p>تعلن الشركة عن توفر شواغر وظيفية ل موظفي كول سنتر للعمل ضمن فريقها في حولي .</p><p>الراتب والمزايا</p><p>▪️ راتب أساسي : 200 د.ك</p><p>▪️ KPI: 60 د.ك</p><p>▪️ دوام 8 ساعات يوميًا شامل ساعة استراح ة</p><p>▪️ نظام عمل بنظام الشفتات</p><p>▪️ يوم إجازة أسبوعيًا</p><p>المتطلبات</p><p>▪️ العمر من 18 إلى 30 سنة</p><p>▪️ إقامة قابلة للتحويل، مع إمكانية التحويل الفوري بعد فترة التدريب</p><p>▪️ إجادة اللغة العربية والإنجليزية تحدثًا وقراءةً وكتابة ▪️ إجادة استخدام الحاسب الآل ي</p><p>▪️ مهارات تواصل ممتازة</p><p>▪️ القدرة على التعامل مع العملاء باحترافية</p><p>مكان العمل: حولي</p><p><br></p><p>إذا كنت تمتلك مهارات التواصل وتبحث عن فرصة للانضمام إلى فريق عمل مميز، نرحب بتقديمك</p></div> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><div dir="rtl"><p>فرصة وظيفية | موظفو كول سنتر</p><p>انضم إلى فريقنا وابدأ مسيرتك المهنية في مجال خدمة العملاء !</p><p>تعلن الشركة عن توفر شواغر وظيفية ل موظفي كول سنتر للعمل ضمن فريقها في حولي .</p><p>الراتب والمزايا</p><p>▪️ راتب أساسي : 200 د.ك</p><p>▪️ KPI: 60 د.ك</p><p>▪️ دوام 8 ساعات يوميًا شامل ساعة استراح ة</p><p>▪️ نظام عمل بنظام الشفتات</p><p>▪️ يوم إجازة أسبوعيًا</p><p>المتطلبات</p><p>▪️ العمر من 18 إلى 30 سنة</p><p>▪️ إقامة قابلة للتحويل، مع إمكانية التحويل الفوري بعد فترة التدريب</p><p>▪️ إجادة اللغة العربية والإنجليزية تحدثًا وقراءةً وكتابة ▪️ إجادة استخدام الحاسب الآل ي</p><p>▪️ مهارات تواصل ممتازة</p><p>▪️ القدرة على التعامل مع العملاء باحترافية</p><p>مكان العمل: حولي</p><p><br></p><p>إذا كنت تمتلك مهارات التواصل وتبحث عن فرصة للانضمام إلى فريق عمل مميز، نرحب بتقديمك</p></div></div>

<b>Job Description <br> </b><div> To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company s positive reputation.<br> </div> <div> Skill Requirements<br><div> <div> <br>Bilingual Candidate<br>High School or secretarial certification<br> <span> Strong English and Arabic language skills (written and spoken) 1</span> to 2 Years of experience as a Call Center Agents </div> <div> </div> </div> </div> <div><b><br></b></div><div><b> Responsibilities </b><br> <div> <p> Handle inbound and outbound calls.</p> <p> Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.</p> <p> Call URC customers and potential customers whenever needed to inform them about the company s new products, services, policies, ... etc.</p> <p> De-escalate situations involving dissatisfied customers, offering patient assistance and support.</p> <p> Document all customer interactions and tickets in the (CRM) system</p> <p> Regularly reviewing and updating the customers information in the (CRM) system.</p> <p> Collaborate with the call center supervisor and the other call center agents to improve the customer service.</p> <p> Ensure to follow the customers service script provided by the company.</p> <p> Maintain strong customer relationships.</p> <div> <br></div></div></div>

<p>The Call Center Supervisor- supervises the Call Center functions in accordance with Hospital policy. Supervises the daily operational duties of the unit and ensures its smooth functioning; oversees operations, schedules staff and redresses grievances.</p><p>DUTIES & RESPONSIBILITIES</p><p>Personnel Management & Training</p><ol><li><p>Prepares work schedules and assigns personnel to ensure uninterrupted unit service; organizes staffing, shift patterns and the number of staff required to meet the demand.</p></li><li><p>Evaluates staff work performance and makes recommendations for personnel actions.</p></li><li><p>Monitors the volume of work inflow, assigns staff flexibly to areas of need and updates the CSM regarding areas of concern.</p></li><li><p>Supports new staff; provides proper training and orientation.</p></li><li><p>Undertakes training and reviews of newly appointed staff; ensures that the staff has full understanding of the tasks required of them.</p></li><li><p>Undertakes coaching, remedial training and other development activities with staff to support optimal performance.</p></li><li><p>Improves team performance by raising efficiency; implements new tasks, as required, in consultation with the CSM and provides training to the concerned staff.</p></li></ol><p>Operational duties</p><ol><li><p>Based on the work load / call load / business need the staff are properly distributed 24/7 to receive the calls and server all the callers very professionally.</p></li><li><p>Staff are effectively utilized based on the business requirements and be watchful on the utilization of the over time.</p></li><li><p>All the established policies / practices are well oriented to all the staff and ensure that the staff are following it.</p></li><li><p>Observe / listen the random calls by agents and identify the gaps. This is done to ensure that, the agent wise training / coaching is provided and the quality is improved.</p></li><li><p>Initiate and create new policies as per the industry and quality standards whenever it’s required.</p></li><li><p>Orient all the new joiners and ensure that, proper coaching, mentoring is done on the job requirements. Performance outcome is regularly monitored and communicated with the staff and ensure that he or she delivering good performance.</p></li><li><p>Outbound calls are professionally managed and the applicable promotions are properly communicated with all the applicable callers. Agent wise outbound calls outcome should be monitored / tracked.</p></li><li><p>Evaluate all the reports of the AVAYA system and raise red flags any abnormal variance observed. The external Avaya team members are professionally notified and ensure that the issue is fixed.</p></li><li><p>All the system issues are professionally communicated with AVAYA team on time.</p></li><li><p>Work closely with Operations, IT and Medical Office team and ensure that the doctor’s duty list is integrated in HMIS.</p></li><li><p>Identify all the HMIS gaps in our current system, and discuss with the applicable staff group (IT/ MD Office, CS), suggest the new enhancements requirements (which may benefit the business tracking / enhance patient experience) in HMIS and ensure that, it is professionally communicated to IT team through IT enhancement committee / Operations manager.</p></li><li><p>Monitor the clinic utilization as per the given check list and ensure that, the accurate data is captured, verified and presented to the monthly OP improving and Call Center meeting. We have to work with IT and ensure that, the data capturing is done via HMIS eventually.</p></li><li><p>Non utilized clinics details / doctor’s early leaving clinic details are carefully monitored and reported to MD office.</p></li><li><p>Ensure that, the staff mistakes ledger is properly maintained for planning the training session to the applicable staff to improve their performance.</p></li><li><p>Work closely with the operations team and be aware about the doctors who are seeing low number of patients. All the agents are upselling / promoting the applicable doctors and ensure that more appointments are booked.</p></li><li><p>Assist the operations manager to plan the department budgets.</p></li><li><p>All the given KPI are very carefully understood, for proper data capturing. All the captured data are presented in the given format and submitted to QSM with in the given time line on a monthly basis.</p></li><li><p>Ensures maintenance of department equipment and supplies.</p></li><li><p>Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.</p></li><li><p>Attends all the applicable meetings as required / invited.</p></li><li><p>Daily department wise performance output must be measured and reported (whenever it’s needed) to the operations manager</p></li></ol><p>a. Department wise received calls</p><p>b. Department wise calls outcome</p><p>c. Department wise bookings (monthly)</p><p>d. Agent wise call durations and average call duration (monthly)</p><p>e. Hours wise received calls log to monitor the peak hours</p><p>f. Ensure that this report is used for meaningful submitted to the manager on a daily/ monthly basis.</p><ol><li><p>Monitor each team member’s performance and always be watchful on the following.</p></li></ol><p>a. Agent wise received calls</p><p>b. Agent wise calls outcome</p><p>c. Agent wise bookings</p><p>d. Agent wise booking vs conversion</p><p>e. Agent wise outbound calls</p><p>f. Agent wise call durations and average call duration</p><ol><li><p>All the home health care enquires are professionally managed and communicated with the applicable staff group for action.</p></li><li><p>All the delivery package related enquires are professionally managed and communicated with the applicable staff group for action.</p></li><li><p>All the social media enquiries are professionally managed and business is converted.</p></li><li><p>All the internal referrals are properly saved in the applicable tracker and the conversions are monitored. Non converted referrals are been contacted and the outcome is documented.</p></li><li><p>Ensure all the live chats are addressed on time and the patients are satisfied. The statistics is properly maintained and submitted.</p></li><li><p>Ensure that all the whatsApp communications are answered on time and the patients are satisfied. The statistics is properly maintained and submitted.</p></li><li><p>Ensure that all the existing log books are properly maintained. No log books / trackers are stopped without the knowledge of operations manager.</p></li><li><p>Create & Review Agents call script for each doctor and department.</p></li><li><p>Coordinate with marketing department for each new doctor or new service campaign to insure all the required information is given to call center agents.</p></li><li><p>Performs other related duties as assigned by Manager- Operations.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION: Bachelor Degree from an accredited university with related technical training (Medical Terminology course & Customer Service course). </p>

<p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie s business code of conduct, policies and all applicable laws and regulations.</p><p><b>Responsibilities:</b></p><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance.</li><li>Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in pharmaceutical studies.</li><li>2 years+ experience as a Product Specialist</li><li>Relevant industry experience, ideally in biotechnology and/or pharmaceuticals with speciality and/or Immunology Therapy area Experience</li><li>Fluency in English and Arabic</li><li>Excellent communication and presentation skills</li><li>Practical knowledge and understanding of HCPs and disease area requirements</li><li>Good understanding of the market challenges and opportunities</li><li>Great sense of ethics and integrity</li><li>Teamwork Capabilities</li><li>Curiosity and ability to learn and improve.</li></ul>

<p>Reports to : GM Job Summary: The CRC Manager will be responsible for managing the day-to-day operations of the Customer Relationship Center, ensuring high levels of customer satisfaction, service quality, operational efficiency, and team performance. The role involves leading the CRC team, monitoring key performance indicators, managing customer escalations, improving processes, and ensuring that all customer interactions are handled professionally and efficiently.</p><p>Job Role and Responsibilities: Manage and oversee the daily operations of the Customer Relationship Center. Lead, motivate, and manage CRC agents, team leaders, and support staff. Ensure excellent customer service across telephone, email, chat, WhatsApp, and other communication channels. Monitor and achieve key performance indicators (KPIs) Prepare daily, weekly, and monthly operational reports for management. Monitor staffing levels, workforce requirements, schedules, attendance, and productivity. Coordinate with Sales, Marketing, Operations, Finance, and other departments to resolve customer issues. Ensure accurate use and maintenance of CRM and customer databases. Maintain quality assurance standards and conduct regular call/service quality reviews. Identify training needs and coordinate training and development programs for CRC employee</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Requirement open to Bilingual Arab Candidates</li><li>Bachelor's degree in any discipline from a reputable and recognized university.</li><li>Minimum 5 years of experience in Managerial level position in customer service, contact center or customer relationship management.</li><li>Fluency in English is required</li><li>Strong customer-service orientation and ability to manage difficult customer situations.</li><li>Strong analytical and reporting skills, including good knowledge of Microsoft Excel.</li><li>Excellent communication, leadership, coaching, and problem-solving skills.</li></ul>

Job Description <div> <ul> <li>Ensure the satisfaction of all customers who contact us by identifying their needs and offering simple, effective solutions to their enquiries. </li> <li>Use knowledge of the IKEA range, services we offer, and how our processes work and take responsibility for gathering the specific information from our customers, which will assist our stores to improve our customers total shopping experience.</li> <li>Take ownership for resolving customer s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.</li> <li>Maintain an empathetic and understanding approach when customers are angry and upset by their shopping experience to date and remain calm and helpful, offering solutions to ensure they are satisfied with our overall service level and we maintain our relationship with them.</li> <li>Take responsibility for up-dating the system with file notes to ensure that colleagues and manager know what has been agreed and can answer further enquiries from customer easily and knowledgably.</li> <li>Listening to customers and anticipating their needs, promoting our products and services in order to improve their home-to-home shopping experience.</li> <li>Understand the impact of service time responses on our customers level of satisfaction and work both individually and with colleagues to ensure that we match our agreed service levels.</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <ul> <li>Sound understanding of business and a background gained from working in a customer-focused, fast-paced and omnichannel retail environment.</li> <li>Good communication skills and the ability to build rapport with the customer</li> <li>Assertive and able to remain calm and controlled when faced with calls from customers under stressful situations</li> <li>Previous customer service experience, ideally in a contact center</li> <li>Computer Literacy with good proficiency and navigation skills </li> <li>Call Center Software knowledge</li> <li>Proven customer-focused mindset.</li></ul></div>