Job description
Long Description
Job Summary
The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.
Job Responsibilities
- Plans, directs, coordinates and controls the total number of incoming calls from existing customers
- Attends to enquiries from new prospects and makes outgoing calls
- Opening new job cards related to the service center
- Solving customers problems related to delivery and showroom
- Conduct customer satisfaction surveys
- Forward customer complaints by email to call centre supervisor
- Execute telemarketing campaigns
- Ensure proper call execution in order to maintain highest quality customer service and increase sales
Candidate Requirements
- Bilingual - good command of both English and Arabic
- 2 year experience in the same field
- Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
- Good communication skills
- Clear voice and pronunciation
- Team player
- Friendly attitude with customers and team members
- Excellent customer service skills
Education
High School / Diploma