Assistant Manager Jobs in Kuwait
1611 Jobs Found
<h2 class="h5">Job description</h2>
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Discover your future at Citi
<p>Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br>
Job Overview
<p>Citi Services is a world-leading provider of cash management, trade services and custody products to Financial Institutions, Public Sector, Corporate and Commercial clients across more than 100 countries. Our global network is uniquely positioned to serve clients with local and cross-border needs through integrated reporting, digital solutions and deep institutional expertise</p><br><p>This is a rare opportunity to lead Citi's Services business across three high-growth GCC markets — Kuwait, Qatar and Oman. As a senior member of both the MEP Services subcluster leadership team and the Country Management teams for all three markets, you will shape and execute a cross-border strategy that drives market share growth, deepens client relationships, and reinforces Citi's position as the leading global transaction banking provider in the region</p><br><p>As Services Head, you will serve as the senior strategic leader and primary client engagement head for the Services business across Kuwait, Qatar and Oman — with direct influence over revenue outcomes, talent strategy, regulatory relationships, and the digital innovation agenda. This is a platform for leaders who aspire to broader MEA or global leadership roles within Citi</p><br><p><b>Key Responsibilities</b></p><br><p>Responsibilities are organized across six core leadership pillars:</p><br><p><b>1. Strategic Leadership</b></p><br><ul><li>Define and execute short- and long-term Services strategy aligned to MEA cluster and global objectives</li><li>Expand market and client wallet share; broaden the client solutions portfolio across all segments</li><li>Navigate a complex matrix environment, aligning stakeholders across competing priorities</li><li>Drive the digital transformation and innovation agenda in response to GCC market trends and fintech disruption</li><li>Develop strategic responses to macroeconomic shifts, crisis scenarios and evolving risk profiles</li><li>Ensure the overall business strategy is clearly articulated to all key stakeholders including CCOs, Banking, Services teams, Operations, Technology and second- and third-line partners</li></ul><p><b>2. Business & Revenue Growth</b></p><br><ul><li>Deliver on Revenue, EBIT, Expenses and all agreed financial KPIs across Kuwait, Qatar and Oman</li><li>Lead client acquisition, retention and wallet-share expansion strategy across all Services business lines</li><li>Oversee the end-to-end Services business, including sales, product, operations and technology teams</li><li>Work closely with the Services Operations Head to advance the business agenda</li><li>Identify, develop and prioritize technology business cases, obtaining cluster and global buy-in</li><li>Compete effectively against traditional global and local banks and non-bank transactional service providers through superior client propositions and innovative solutions</li></ul><p><b>3. Client Engagement</b></p><br><ul><li>Serve as the primary client engagement head for all Services business across the three markets</li><li>Generate active, senior-level client interactions and build strategic, long-term client relationships</li><li>Deploy optimal service solutions tailored to client needs across all segments and business lines</li><li>Provide leadership to the Services team in advancing advice, insights and solutions to the client base</li><li>Drive execution of client experience initiatives aligned to Citi's "Be the Best for our Clients" vision</li><li>Partner with Banking and Markets colleagues to deliver a balanced, country-wide client strategy</li></ul><p><b>4. Risk & Governance</b></p><br><ul><li>Maintain full responsibility for credit, operational, conduct and compliance risk management across all three markets</li><li>Ensure regulatory and statutory compliance at all times; foster a strong control culture within the team</li><li>Actively participate in Internal Audit and External (Regulatory) audit processes, ensuring timely deliverables and representation of risk mitigants for optimum results</li><li>Engage in Legal Vehicle Governance processes and proactively escalate potential franchise-level issues</li><li>Develop deep Balance Sheet expertise; act as a strong partner in negotiating with Treasury and Markets, balancing Services priorities with franchise-wide considerations</li><li>Participate actively in Country governance forums, ensuring decision-making inclusion across all critical elements that impact the franchise</li></ul><p><b>5. Stakeholder & External Engagement</b></p><br><ul><li>Articulate business strategy clearly to CCOs, Banking, Operations, Technology and all control partners</li><li>Build productive, trust-based working relationships with regulatory bodies, supervisors and policy makers across Kuwait, Qatar and Oman</li><li>Represent Citi externally at industry associations, forums, congresses, conferences and committees</li><li>Drive Regulatory Advocacy to achieve business objectives and support Citi's franchise positioning in the three markets</li><li>Maintain strong internal alignment across MEP subcluster leadership, global Services heads, and Country Management teams</li></ul><p><b>6. People & Culture</b></p><br><ul><li>Build and lead a high-performing, diverse and inclusive Services team across Kuwait, Qatar and Oman</li><li>Drive an effective talent strategy, ensuring appropriately skilled and experienced individuals are in critical roles</li><li>Develop the next generation of Services leadership within the organization</li><li>Promote an ethical, inclusive culture embedded in Citi's highest standards of conduct</li><li>Engage employees meaningfully in the broader business strategy and organizational direction</li><li>Foster a strong control environment and risk-aware culture at all levels of the team</li></ul><p><b>What We're Looking For</b></p><br><p><b>Essential Requirements</b></p><br><p>Candidates must be able to demonstrate the following:</p><br><ul><li><b>15+ years</b> of work experience in the financial services industry, including <b>10+ years</b> at a senior managerial level</li><li><b>Deep transaction banking expertise</b> — cash management, trade services and/or custody products</li><li><b>Proven success</b> leading multi-country or cluster-level business strategy and delivering financial results (Revenue, EBIT, P&L)</li><li><b>Strong risk and governance track record</b> — credit, operational, conduct and compliance risk management</li><li><b>Excellent financial acumen</b>, including experience preparing business plans and financial cases</li><li><b>Strong Balance Sheet understanding</b> and familiarity with risk and finance frameworks at a legal entity level</li><li><b>Experience managing dynamic, diverse and cross-functional teams</b> across geographies</li><li><b>Demonstrated ability to align global strategy with local execution</b>, balancing front, middle and back-office resources</li><li><b>Executive-level communication skills</b> — written and verbal, for internal and external audiences including regulators, clients and senior management</li><li><b>Fluency in English</b> (both written and verbal).</li><li><b>University degree</b> (Bachelor's minimum required)</li></ul><p><b>Preferred & Advantageous Experience</b></p><br><p>The following experience would strengthen a candidate's profile:</p><br><ul><li>Prior <b>GCC or broader MEA market experience</b> in a senior Services or transaction banking leadership role</li><li><b>Master's degree</b> in Business, Finance or a related field</li><li><b>Arabic language proficiency</b> (spoken and/or written)</li><li><b>Digital transformation and fintech engagement</b> experience within a financial institution</li><li><b>Established regulatory relationships</b> with GCC central banks, supervisors or government institutions</li><li><b>Legal Vehicle governance experience</b> and familiarity with managing a banking legal entity</li><li><b>Track record of gaining Senior Management buy-in</b> for and executing country-level growth strategies</li></ul><p><b>Skills & Competencies</b></p><br><p><b>Why This Role? Development & Career Value</b></p><br><p>This position provides unparalleled exposure to one of the most strategically important banking clusters in the MEA region. As a C15/Director, you will be positioned at the intersection of regional strategy, global influence, and client impact.</p><br><p><b>What you will gain:</b></p><br><ul><li><b>Multi-market franchise leadership</b> — Full accountability for the Services business across three GCC markets, as part of MEA's largest Citi franchise</li><li><b>Regulatory & governance expertise</b> — Direct engagement with central banks, supervisors and policy makers in Kuwait, Qatar and Oman, building rare regulatory advocacy competencies</li><li><b>Innovation & digital agenda</b> — Lead Citi's digital transformation and fintech response in one of the world's most progressive banking markets</li><li><b>Senior leadership network</b> — Build relationships across Citi's MEP leadership, global Services heads, country CCOs, and senior external stakeholders at the highest levels</li><li><b>Integrative thinking development</b> — Navigate complex, multi-dimensional challenges that develop capabilities suited to the most senior global financial leadership roles</li><li><b>Career acceleration</b> — A C15/Director role spanning three markets positions you for accelerated progression toward broader MEA or global Services leadership within Citi</li></ul><b><i>Location flexibility:</i></b><i> This role may be based in Kuwait City or Doha. The final location will be agreed through mutual discussion with the appointed candidate, reflecting Citi's commitment to attracting the very best talent for this leadership position. The role requires regular travel across all three markets</i><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Institutional Sales<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Solution Sales<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br>
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<div ><p ><strong><span ></span></strong></p><div ><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span > </span></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><span > </span></p><p ><strong><span ></span></strong></p><p ><strong><span ></span></strong></p><p ><strong><span >Overall Role Purpose </span></strong></p><p ><span ></span></p><p ><span >The Country Manager has overall accountability for the short- and long-term plans that ensure long-term success and profitability of the company.</span></p><p ><span >This will be achieved by building a strong functional team that has the appropriate direction and leadership to ensure that the strategic and operating plans are developed and implemented according to local regional and global strategic direction.</span></p><p ><strong><span ></span></strong></p><p ><strong><span ><br></span></strong></p><p ><strong><span >Your Tasks:</span></strong><span ></span></p><p ><strong><span >Service:</span></strong></p><ul><li><span >To enable and manage the achievement of service performance that meets or exceeds customer expectations and differentiates DHL from the competitors.</span></li><li><span >To ensure regional and global service standards are met or exceeded.</span></li></ul><p ><span ></span></p><p ><strong><span >Customer Relations:</span></strong></p><ul><li><span >To liaise with key and strategically important customers at the appropriate level to ensure customer retention, development and growth of new business.</span></li><li><span >To be sensitive to emerging customers and market requirements.</span></li><li><span >To ensure the improvement of Customer Satisfaction over time through customer service initiatives and strategies delivering best-in-class service</span></li></ul><p ><span ></span></p><p ><strong><span >Representation:</span></strong></p><p class="MsoListParagraph" ></p><ul><li><span >To create, maintain and develop a favorable DHL image with its various influential audiences such as NGOs, partners, industry bodies and governments to facilitate the company's growth and development.</span></li></ul><p ><span ></span></p><p ><strong><span >Business Performance & Result</span></strong></p><p ></p><ul><li><span >To ensure that the annual business plan including revenue, cash flow, profit and service levels are met, and corrective action is taken to rectify any negative variance.</span></li></ul><p ><span ></span></p><p ><strong><span >Direction & Leadership:</span></strong></p><ul><li><span >Determine local Country/ Country Group short- and long-term strategies and market approach within overall regional context.</span></li><li><span >To provide strong leadership to ensure agreed strategies and goals are communicated and effectively implemented.</span></li><li><span >To contribute to regional direction, ensuring that local environmental factors are taken into consideration in the setting of regional strategies and policies.</span></li><li><span >To regularly and actively chair the Senior Management Team.</span></li></ul><p ><span ></span></p><p ><strong><span >Group Participation:</span></strong></p><ul><li><span >To ensure close co-ordination of strategic activities with Solutions and Intercontinental business as well as GCS.</span></li><li><span >To actively promote exchange of expertise and communication with other DHL and DPWN units</span></li><li><span >To promote and participate in cross-BU activities and leverages synergies with other DPWN divisions</span></li></ul><p ><span ></span></p><p ><strong><span >Commercial:</span></strong></p><ul><li><span >To ensure the development of new business and maintenance of existing business in line with the Region’s profitability and growth targets.</span></li><li><span >To ensure revenue yield enhancement and market share growth through the development and implementation of pricing and marketing plans.</span></li><li><span >To ensure sales strategies and enabling tactics, drive both acquisition and retention of revenue throughout the DBU, Regular and Local Advantage revenue channels.</span></li><li><span >To actively monitor the market, ensuring full awareness of competitors’ strategies and actions.</span></li></ul><p ><span ></span></p><p ><strong><span >Operations:</span></strong></p><ul><li><span >To ensure the provision of the fastest, most reliable and secure global door-to-door express transport service in the market in the most cost-effective manner.</span></li><li><span >To ensure the planning and implementation of strategies to improve service and transit time performance whilst managing costs.</span></li><li><span >To manage the effective implementation and use of appropriate technology in all sections of the service chain, in order to enhance service and improve productivity.</span></li></ul><p ><span ></span></p><p ><strong><span >Information Services:</span></strong></p><p ></p><ul><li><span >To ensure the provision of professional and stage-of-the-art Information Services, enabling the business to obtain competitive advantage.</span></li></ul><p ><strong><span >Human Resources:</span></strong></p><ul><li><span >To ensure the provision of HR advice and services that drive and reinforce DHL’s culture and business strategies.</span></li><li><span >To ensure the provision of a supportive working environment suitable to achieving business objectives</span></li><li><span >To implement and drive regional and local recognition and reward programs.</span></li></ul><p ><span ></span></p><p ><strong><span >Business Planning:</span></strong></p><ul><li><span >To develop annual business plans that support the agreed strategies, improve market share and service levels, as well as meeting the expected financial contribution levels to the network.</span></li><li><span >To continually review and improve business processes to improve productivity and add value to DHL services.</span></li></ul><p ><span ></span></p><p ><strong><span >Financial Management:</span></strong></p><ul><li><span >To ensure the financial wellbeing of the company from a legal, statutory and DHL management perspective.</span></li><li><span >To set, review, and implement capital and revenue budgets.</span></li><li><span >To ensure that cost control programmes are effectively implemented to manage unit costs.</span></li><li><span >To improve liquidity through good capital and debtor management</span></li></ul><p ><span ></span></p><p ><strong><span >Change Management:</span></strong></p><ul><li><span >To develop and implement change projects based on technological and industry change directions/trends.</span></li><li><span >To drive and implement local integration (Note significant project may take a few years)</span></li></ul><p ><span ></span></p><p ><strong><span >Administration:</span></strong></p><p ></p><ul><li><span >To ensure the provision of suitable facilities and fleet in compliance with local statutory requirements in a cost-effective manner.</span></li></ul><p ><span ></span></p><p ><strong><span >Organization Climate:</span></strong></p><ul><li><span >To develop an organizational culture that nurtures and encourages service excellence, quality and a ‘can do’ mindset.</span></li><li><span >To manage the improvement of Employee Satisfaction over time and work towards positioning as an employer of choice.</span></li><li><span >Create a culture of change and continuous improvement to achieve long-term success.</span></li></ul><p ><span ></span></p><p ><strong><span >People Management:</span></strong></p><ul><li><span >Determine organization structure, roles and responsibility and performance targets for the function.</span></li><li><span >Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.</span></li><li><span >Develop team spirit and multitasking capabilities within the team.</span></li><li><span >Plan, organize and direct an efficient and effective function.</span></li><li><span >Develop IKOs/KPIs with team members and monitor individual performance.</span></li><li><span >Responsible for complying with talent management and performance process.</span></li><li><span >Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.</span></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p ><strong><span ></span></strong></p><p ><strong><span >Your Profile:</span></strong><span ></span></p><ul><li><span >5 to 7 years DHL experience managing large teams of people. In addition to prior experience in at least two core DHL functions at a senior level.</span></li><li><span >Good knowledge of Kuwait Market.</span></li><li><span >Broad understanding of all functional aspects of the business and prior experience managing a complete profit and loss entity.</span></li><li><span >High degree of commercial and business acumen and an understanding of the external economic environment and how this may affect DHL's short- and long-term planning</span></li><li><span >Languages: high level of proficiency in </span><span >Arabic and English.</span></li><li><span >Highly proficient communication skills, spoken and written.</span></li><li><span >Solid background in the Air Express or Logistics industry.</span></li><li><span >Commercial awareness of the transportation industry, aviation and regulatory issues.</span></li><li><span >Negotiation experience.</span></li><li><span >Presentation skills.</span></li><li><span >Software skills (Microsoft applications, internet user skills, etc).</span></li><li><span >Ability and willingness to travel.</span></li><li><span >Experience in managing significant change programs and working within a matrix environment.</span></li><li><span >Experience of networking among local businesses, government and community leaders.</span></li><li><span >International business experience, working and living in multicultural and multi-racial environments.</span></li></ul><p ><span ></span></p><p ><span ></span></p><p ><span ></span></p><p ><strong><span ><br></span></strong></p><p ><strong><span >Our Offer:</span></strong></p><p ></p><ul><li><span >Strong career support in an international environment.</span></li><li>Great culture and colleagues.</li><li>Multifarious benefit program.</li></ul><p class="MsoNoSpacing"><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong></p></div></div><br><br>
<p>Elevator maintenance technician required for a reputable elevator company. Must have a valid driver's license and be ready to work.</p>
<p>Overview</p><p>We are looking for a competent leader to join our team, where you will be responsible for full oversight of logistics and warehouse operations to ensure accurate flow of goods and achieve high operational efficiency in our warehouses in Jahra. We are committed to providing the highest standards of quality and excellence in the supply chain.</p><p>Key Responsibilities and Duties</p><ul><li>Planning and supervising all receiving, storage, and issuing operations to ensure inventory integrity.</li><li>Conducting periodic and surprise inventory counts and reconciling them with accounting records and electronic systems.</li><li>Monitoring stock levels and managing supply orders to avoid any shortages or material accumulation.</li><li>Organizing and arranging storage spaces according to best practices for occupational health and safety.</li><li>Preparing periodic reports on warehouse performance, inventory movements, and damage or loss rates.</li><li>Managing the warehouse team and providing guidance to ensure compliance with company policies and established work procedures.</li></ul><p>Qualifications and Requirements</p><ul><li>University degree in Business Administration, Supply Chain, or any relevant field.</li><li>Proven practical experience in warehouse management ranging from 5 to 10 years.</li><li>Full proficiency in inventory management software (ERP Systems) and computer applications (MS Office).</li><li>Ability to work in a dynamic work environment and commit to a full-time schedule.</li><li>Deep knowledge of industrial safety standards and storage and distribution procedures.</li></ul><p>Required Skills</p><ul><li>Strong leadership skills and the ability to make decisions and solve problems.</li><li>High organizational skills and the ability to manage time and work pressure.</li><li>Precision and attention to detail in inventory and documentation processes.</li><li>Proficiency in Arabic (with preference for English for technical correspondence).</li></ul><p>Perks and Benefits</p><ul><li>Competitive salaries commensurate with experience and skills.</li><li>Professional work environment that supports continuous professional development.</li><li>Comprehensive health insurance package.</li><li>Opportunities for training and career development within a stable environment.</li></ul>
<p>Overview</p><p>We are a leading company in the manufacturing sector, seeking to attract a leadership talent to join our distinguished team. Your pivotal role involves direct supervision of operational processes and ensuring production flows with high efficiency in accordance with the highest international quality standards, with a focus on improving operational performance and reducing waste.</p><p>Responsibilities and Duties</p><ul><li>Strategic planning of production lines and task distribution to ensure adherence to deadlines.</li><li>Full supervision of the production process flow from raw materials to the final product.</li><li>Ensuring the application of all occupational health and safety standards in the work environment.</li><li>Analyzing Key Performance Indicators (KPIs) and submitting periodic reports to senior management.</li><li>Managing and developing the team and training them on the latest technologies and industrial methods.</li><li>Coordinating with maintenance and warehouse departments to ensure the continued availability of necessary resources.</li></ul><p>Qualifications and Requirements</p><ul><li>Bachelor's degree in Industrial Engineering, Operations Management, or equivalent.</li><li>At least 5 years of practical experience in a leadership role within the production field.</li><li>Proficiency in dealing with Enterprise Resource Planning (ERP) systems.</li><li>Deep understanding of Lean Manufacturing methodologies and Total Quality Management (TQM).</li></ul><p>Required Skills</p><ul><li>Strong leadership skills and the ability to manage diverse work teams.</li><li>Advanced analytical capabilities and ability to solve technical and operational problems quickly and efficiently.</li><li>Excellent communication skills in both Arabic and English.</li><li>Ability to make decisions under pressure and work in a dynamic work environment.</li></ul><p>Benefits and Perks</p><ul><li>Competitive salaries commensurate with experience and qualifications.</li><li>Comprehensive health insurance for the employee and their family.</li><li>Continuous professional training and development opportunities within a stimulating work environment.</li><li>A supportive work environment that encourages innovation and career growth.</li></ul>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.</p>
<h4>What you will do</h4>
<li>Select, train, evaluate, plan schedules and ensure high employee performance, motivate, coach, and discipline all employees in the Hotel’s Li Beirut (authentic Lebanese cuisine) Restaurant to ensure that established cultural and core standards are met.</li>
<li>Manage the Restaurant Dining operation as well as the Private Bar activities and its respective employees.</li>
<li>Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.</li>
<li>Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.</li>
<li>Attend regular operational meetings to ensure effective coordination and cooperation between departments.</li>
<h4>What you bring</h4>
<li>Minimum 3 years of previous experience in similar role in a five-star luxury hotel or high end Lebanese restaurant in the Middle East.</li>
<li>Must have fluent level of English & Arabic languages both written and spoken.</li>
<li>Excellent organizational and time management skills.</li>
<li>Ability to multitask and prioritize daily workload.</li>
<h4>What we offer</h4>
<li>Full board single living accommodation in a high quality, well-resourced accommodation with Wi-Fi internet.</li>
<li>Complimentary nights at FS Hotels worldwide.</li>
<li>Regular social and sporting events.</li>
<li>Paid home leave tickets.</li>
<li>Free transportation to and from work with Wi-Fi internet.</li>
<li>Full medical coverage.</li>
<h4>Work authorization</h4>
<p>Hotel will apply for the work authorization for the successful candidate.</p>
<p>We look forward to receiving your application!</p></p><p></p>
<p>The position is responsible for implementing quality assurance processes that meet the company s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.</p><p><strong>Managing Quality Assurance Goals</strong></p><p>Coaches managers on adopting the Total Quality Management leadership style.</p><p>Conducts monthly audit to ensure compliance with company and brand standards</p><p>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</p><p>Directs property quality efforts to address critical customer requirements.</p><p>Assists with regional and/or company-wide implementation of company best practices.</p><p>Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.</p><p><strong>Managing Quality Tools</strong></p><p>Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.</p><p>Uses data collection methods to compile, display, track, and analyze defect trends.</p><p>Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.</p><p>Analyzes issues and identifies trends.</p><p><strong>Managing the Guest Experience</strong></p><p>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</p><p>Responds to and handles guest problems and complaints.</p><p>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</p><p>Models service behaviors that meet or exceed guest expectations.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li><li>OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.</p>
<h4>What you will do</h4>
<li>Select, train, evaluate, plan schedules and ensure high employee performance, motivate, coach, and discipline all employees in the Hotel’s Li Beirut (authentic Lebanese cuisine) Restaurant to ensure that established cultural and core standards are met.</li>
<li>Manage the Restaurant Dining operation as well as the Private Bar activities and its respective employees.</li>
<li>Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.</li>
<li>Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.</li>
<li>Attend regular operational meetings to ensure effective coordination and cooperation between departments.</li>
<h4>What you bring</h4>
<li>Minimum 3 years of previous experience in similar role in a five-star luxury hotel or high end Lebanese restaurant in the Middle East.</li>
<li>Must have fluent level of English & Arabic languages both written and spoken.</li>
<li>Excellent organizational and time management skills.</li>
<li>Ability to multitask and prioritize daily workload.</li>
<h4>What we offer</h4>
<li>Full board single living accommodation in a high quality, well-resourced accommodation with Wi-Fi internet.</li>
<li>Complimentary nights at FS Hotels worldwide.</li>
<li>Regular social and sporting events.</li>
<li>Paid home leave tickets.</li>
<li>Free transportation to and from work with Wi-Fi internet.</li>
<li>Full medical coverage.</li>
<h4>Work authorization</h4>
<p>Hotel will apply for the work authorization for the successful candidate.</p>
<p>We look forward to receiving your application!</p></p><p></p>
<p><h4>Job summary</h4>
<p>Entry level management position that is responsible for the daily operations in room service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li>
<li>OR</li>
<li></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><strong>People</strong> </span></span></p><br><span><span>•</span></span><span><span>Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers </span></span><br><span><span>•</span></span><span><span>Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance </span></span><br><span><span>•</span></span><span><span>Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently </span></span><br><span><span>•</span></span><span><span>Recommend or initiate any HR elated actions where needed </span></span><br><span><span>•</span></span><span><span>Drive a great working environment for teams to thrive – connect departments to create sense of one team </span></span><br><span><span>•</span></span><br><p><span><span><strong>Financial</strong> </span></span></p><br><span><span>•</span></span><span><span>Hit all personal/team sales goals and maximize profitability </span></span><br><span><span>•</span></span><span><span>Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans </span></span><br><span><span>•</span></span><span><span>Help prepare the departmental budget and financial plans including the hotel marketing plan </span></span><br><span><span>•</span></span><span><span>Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales </span></span><br><span><span>•</span></span><span><span>Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan </span></span><br><p><span><span><strong>Guest Experience </strong> </span></span></p><br><span><span>•</span></span><span><span>Help guests - you’ll be happy to help if someone needs assistance with a request or complaint </span></span><br><span><span>•</span></span><span><span>Provide guests with information (example: loyalty programmed, area attractions, restaurants, facility information) to enhance guest experience </span></span><br><span><span>•</span></span><span><span>Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services </span></span><br><span><span>•</span></span><span><span>Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients </span></span><br><p><span><span><strong>Responsible Business</strong> </span></span></p><br><span><span>•</span></span><span><span>Raise the awareness and reputation of your hotel and the brand locally </span></span><br><span><span>•</span></span><span><span>Identify improvements to marketing activities and overall hotel sales performance and work with other departments </span></span><br><span><span>•</span></span><span><span>Ad-hoc duties – unexpected moments when we have to pull together to get a task done </span></span><br><p><span><span><strong>Accountability </strong> </span></span></p><br><p><span><span>This is the top sales and marketing job in a full or limited service hotel and may include meeting space and/or catering facilities. May manage professional level and administrative sales team members. </span></span></p><br><br> </div>
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