call center
64 Jobs Found
Kuwait
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Long Description <br><br>Job Summary <br></span><p>Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction</p><br>
<br><br>Job Responsibilities <br><ul>
<li>Comply with staffing schedules and break allowances</li>
<li>Provide customers with accurate information at all times</li>
<li>Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time</li>
<li>Create complaint tickets correctly, in adherence with policies and procedures</li>
<li>Update the database with the most recent customer information</li>
<li>Handle stressed, angry and confused customers in the most positive way possible</li>
<li>Escalate cases that require intervention by Shift in Charge or Call Centre Manager.</li>
</ul>
<br><br>Candidate Requirements <br><ul>
<li>Prior experience in a customer service role</li>
<li>Good communication skills</li>
<li>Able to communicate in Arabic and English</li>
<li>Good computer skills</li>
</ul>
<br><br>Education <br>Bachelor’s Degree<br><br><br><br>
</div>
Kuwait
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Long Description <br><br>Job Summary <br></span><p>The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.</p><br>
<br><br>Job Responsibilities <br><ul>
<li>Plans, directs, coordinates and controls the total number of incoming calls from existing customers</li>
<li>Attends to enquiries from new prospects and makes outgoing calls</li>
<li>Opening new job cards related to the service center</li>
<li>Solving customers problems related to delivery and showroom</li>
<li>Conduct customer satisfaction surveys</li>
<li>Forward customer complaints by email to call centre supervisor</li>
<li>Execute telemarketing campaigns</li>
<li>Ensure proper call execution in order to maintain highest quality customer service and increase sales</li>
</ul>
<br><br>Candidate Requirements <br><ul>
<li>Bilingual - good command of both English and Arabic</li>
<li>2 year experience in the same field</li>
<li>Expert in using Microsoft Office applications (Word, Excel and PowerPoint)</li>
<li>Good communication skills</li>
<li>Clear voice and pronunciation</li>
<li>Team player</li>
<li>Friendly attitude with customers and team members</li>
<li>Excellent customer service skills</li>
</ul>
<br><br>Education <br>High School / Diploma<br><br><br><br>
</div>
Kuwait
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Long Description <br><br>Job Summary <br></span><p>Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction</p><br>
<br><br>Job Responsibilities <br><ul>
<li>Comply with staffing schedules and break allowances</li>
<li>Provide customers with accurate information at all times</li>
<li>Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time</li>
<li>Create complaint tickets correctly, in adherence with policies and procedures</li>
<li>Update the database with the most recent customer information</li>
<li>Handle stressed, angry and confused customers in the most positive way possible</li>
<li>Escalate cases that require intervention by Shift in Charge or Call Centre Manager.</li>
</ul>
<br><br>Candidate Requirements <br><ul>
<li>Prior experience in a customer service role</li>
<li>Good communication skills</li>
<li>Able to communicate in Arabic and English</li>
<li>Good computer skills</li>
</ul>
<br><br>Education <br>Bachelor’s Degree<br><br><br><br>
</div>
toto
Kuwait
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<ol><li>Provide routine and administrative support to the department in facilitating day to day activities.</li><li>Respond to a variety of calls and inquiries via the telephone, whatsapp api tools, or in person over the counter to internal and external inquiries.</li><li>Provide accurate, valid and complete information in response to internal and external inquiries.</li><li>Prepare call logs and administrative reports including inquiry reasons etc.</li><li>Complies with AU policies and procedures.</li><li>Undertake other duties as required by the Registrar.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Diploma in relevant field.</li><li>Strong communication skills in English and Arabic.</li><li>Good interpersonal and problem-solving skills.</li></ul></div>
toto
Kuwait
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We’re Hiring: Call Center Representative</p><p><br></p><p>We are looking for a professional and friendly Call Center Representative to join our hotel team.</p><p><br></p><p>Work Type: Hybrid + On-site </p><p>Location: Kuwait</p><p><br></p><p>Responsibilities:</p><p>- Answer guest calls and inquiries in a professional manner</p><p>- Assist with room bookings, availability, and general hotel information</p><p>- Handle guest requests and follow up when needed</p><p>- Coordinate with the front desk, reservations, and operations team</p><p>- Maintain a polite, helpful, and service-focused attitude</p><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Requirements:</p><p>- Previous experience in call center, hotel, reservations, or customer service is preferred</p><p>- Strong communication skills in English and Arabic</p><p>- Professional phone etiquette</p><p>- Ability to work under pressure</p><p>- Organized, responsible, and guest-focused</p><p><br></p></div>
Kuwait
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Long Description <br><br>Job Summary <br></span><p>Senior Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction. Also, supporting the Team Leader in monitoring, coaching and training of the call center agents. </p><br>
<br><br>Job Responsibilities <br><p>• Support and provide superior service via phones, e-mails and chat as a receiver and caller.<br>
• Use questioning and listening skills that support effective telephone communication.<br>
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.<br>
• Understand the impact of attitude in handling calls professionally.<br>
• Effectively deal with job stress, angry callers, and upset customers.<br>
• Minimizing customers’ and Safat Home escalated complaints through providing professional service & support for individual and B2B customers.<br>
• Ensure proper escalation to any unresolved complaint, to avoid any delay in progressing and resolving customers reported complaints.<br>
• Use the most appropriate way to communicate with different behavior types on the telephone.<br>
• Escalate cases that require intervention by Team Leaders or Supervisor.<br>
• Apply the elements of building positive rapport with different types of customers over the phone.<br>
• Apply the proper telephone etiquette to satisfy various customer situations.<br>
• Apply appropriate actions to effectively control a telephone call.<br>
• Identify voice skills and how to enhance a good telephone presentation.<br>
• Display ownership to additional tasks as demanded by superiors and meet commitment to customers.<br>
• Display Time flexibility towards shifts as per work floor requirements.<br>
• Handling escalations cases and angry customers calls.<br>
• Responsible for leading the shift during team leader absence.<br>
• Responsible for new Call Center Agent training. <br>
• Handling the back office tasks (Departments communications, Suppliers communications) <br>
</p><br>
<br><br>Candidate Requirements <br><p>• Must possess excellent communications skill, proven problem solving and analysis skills.<br>
• A good knowledge of Electronic devices and related technology.<br>
• Minimum one year of related experience in the field of (Call center, Customer care, Customer service, Telemarketing/Telesales).<br>
• Need a good understanding of Productivity software (Windows OS, Spreadsheets, MS-office).<br>
• Good command in English / Arabic Language.<br>
• “Preferable”. Technical literature and Technology oriented to talk at the right level with customers.<br>
</p><br>
<br><br>Education <br><br><br>
</div>
toto
Kuwait
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Company Description</b></p><p>Nor Noyau® is a prominent name in Kuwait’s artisanal chocolate industry, known for delivering high-quality chocolates crafted with precision and passion. Using only the finest ingredients, our creations offer rich flavors and luxurious textures that celebrate excellence and refinement. Beyond chocolates, we offer diverse services, including corporate chocolate arrangements, premium catering solutions, and a seamless eCommerce platform. Our dedicated customer service team ensures every interaction reflects our commitment to excellence, from personalized service to sales and after-sales support.</p><p><br></p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Call Center Representative based in Kuwait. The representative will handle customer inquiries, ensure customer satisfaction, and provide exceptional sales support. Daily responsibilities include responding to all incoming calls from customers to take their orders, answer questions and inquiries, resolve problems, provide information and handle complaints regarding the company’s products or services. The role requires effective communication and the ability to deliver excellent sales and customer service in alignment with Nor Noyau’s standards.</p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Qualifications</b></p><p>· Bilingual: Native Arabic speaker with fluency in Arabic and English is must</p><p>· Proficiency in Computer Literacy, including basic software applications and data entry</p><p>· Previous experience in a call center or customer service role is a plus</p><p>· Strong Customer Service, Customer Support, and Customer Satisfaction skills</p><p>· Ability to work effectively in an on-site team environment</p></div>
NorNoyau
Kuwait - Capital Governorate (Kuwait)
<h3>Job Description</h3><h4>Company Description</h4><p><strong>Nor Noyau®</strong> is a leading name in Kuwait’s artisanal chocolate industry, recognized for crafting premium chocolates using the finest ingredients. In addition to luxury chocolates, the company offers corporate chocolate arrangements, premium catering services, and a seamless eCommerce experience. Our customer service team is committed to delivering exceptional support before, during, and after every sale.</p><h4>Role Description</h4><p>This is a full-time, on-site position for a <strong>Call Center Representative</strong> based in Kuwait.</p><p>The successful candidate will be responsible for handling customer inquiries, processing orders, providing product information, resolving customer concerns, and ensuring a high level of customer satisfaction. The role requires excellent communication skills and the ability to deliver outstanding customer service while supporting the company's sales objectives.</p><h4>Key Responsibilities</h4><ul><li>Respond to incoming customer calls and process orders.</li><li>Answer customer questions and provide accurate product information.</li><li>Resolve customer issues and handle complaints professionally.</li><li>Deliver exceptional customer service and sales support.</li><li>Maintain high standards of customer satisfaction.</li><li>Communicate effectively with customers while representing the company's values.</li></ul><h3>Skills</h3><h4>Qualifications</h4><ul><li>Native Arabic speaker with fluency in both Arabic and English.</li><li>Proficiency in computer skills, including basic software applications and data entry.</li><li>Previous experience in a call center or customer service role is an advantage.</li><li>Strong customer service, customer support, and customer satisfaction skills.</li><li>Ability to work effectively in an on-site team environment.</li></ul><h3>Preferred Candidate</h3><ul><li><strong>Career Level:</strong> Entry Level</li><li><strong>Years of Experience:</strong> 0–5 Years</li><li><strong>Residence Location:</strong> Kuwait</li><li><strong>Nationality:</strong> All Arab Countries</li><li><strong>Degree:</strong> High School or Equivalent</li><li><strong>Age:</strong> 21–40 Years</li></ul><p> </p>
toto
Kuwait - Capital Governorate (Kuwait)
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Requirements</b>:</p>
<ul>
<li>Associate or bachelor s degree holder.</li>
<li>2+ years of experience in a similar customer service or call center role.</li>
<li>Familiarity with CRM software and standard call center technologies.</li>
<li>Ability to work a flexible schedule, including rotating shifts, nights, weekends, and holidays.</li>
<li>Strong adherence to schedule and shift timings to ensure continuous queue coverage.</li>
<li>Willingness to work overtime during peak seasons or high-volume periods.</li>
<li>Active listening paired with empathetic, clear communication.</li>
<li>Strong analytical and problem-solving abilities to resolve customer issues efficiently.</li>
<li>Effective de-escalation skills with a proven ability to maintain composure under pressure.</li>
<li>Capacity to handle high call volumes while maintaining quality service.</li>
<li>A positive, customer-focused, and team-oriented mindset.</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Associate or bachelor s degree holder.</p>
<p> 2+ years of experience in a similar customer service or call center role.</p>
<p> Familiarity with CRM software and standard call center technologies.</p>
<p> Ability to work a flexible schedule, including rotating shifts, nights, weekends, and holidays.</p>
<p> Strong adherence to schedule and shift timings to ensure continuous queue coverage.</p>
<p> Willingness to work overtime during peak seasons or high-volume periods.</p>
<p> Active listening paired with empathetic, clear communication.</p>
<p> Strong analytical and problem-solving abilities to resolve customer issues efficiently.</p>
<p> Effective de-escalation skills with a proven ability to maintain composure under pressure.</p>
<p> Capacity to handle high call volumes while maintaining quality service.</p>
<p> A positive, customer-focused, and team-oriented mindset.</p><p></p></section>
toto
Kuwait - Capital Governorate (Kuwait)
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Location : Kuwait</p><p><b>Requirements </b>:</p><ul><li>Local hiring</li><li>Bachelor's Degree</li><li>Fresh Graduate or Minimum 1 years of Experience in Customer Service</li><li>Can Start Immediately</li><li>Visa 18 Transferable</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Local hiring</p><p>Bachelor's Degree</p><p>Fresh Graduate or Minimum 1 years of Experience in Customer Service</p><p>Can Start Immediately</p><p>Visa 18 Transferable</p><p></p></section>
Confidential
Kuwait - Capital Governorate (Kuwait)
<p>المسمى الوظيفي: موظف كول سنتر ومبيعات – يتحدث باللهجة الكويتية </p><p>المكان: الكويت (العمل عن بُعد عبر الهاتف فقط) </p><p>الراتب: 200–280 د.ك شهرياً (دوام جزئي – ساعات مرنة حسب اتصالات العملاء) </p><p> </p><p>المهام والمسؤوليات: </p><p>- الرد على مكالمات العملاء باللهجة الكويتية وتقديم الدعم وخدمة العملاء. </p><p>- تنفيذ عمليات البيع عبر الهاتف وتحقيق أهداف المبيعات الشهرية. </p><p>- إدارة استفسارات العملاء وحل المشكلات بسرعة وفعالية. </p><p>- تسجيل الملاحظات والشكاوى ومتابعتها لضمان رضا العملاء. </p><p>- العمل بمرونة حسب أوقات اتصالات العملاء (ساعات متفرقة). </p><p> </p><p>المتطلبات: </p><p>- خبرة لا تقل عن 10 سنوات في الكول سنتر وخدمة العملاء. </p><p>- خبرة مثبتة في المبيعات الهاتفية وتحقيق الأهداف. </p><p>- إجادة اللهجة الكويتية + العربية الفصحى + الإنجليزية. </p><p>- مهارات اتصال ممتازة، إقناع، وحل المشكلات. </p><p>- القدرة على العمل عن بُعد بشكل مستقل ومرن. </p><p> </p><p>المميزات: </p><p>- دوام مرن (ساعات متفرقة حسب اتصالات العملاء). </p><p>- بونص شهري عند تحقيق أهداف محددة. </p><p>- زيادة سنوية مرتبطة بتقييم الأداء. </p><p>- بيئة عمل احترافية وفرص للتطوير الوظيفي. </p><p> </p>
Confidential
Kuwait - Hawalli
<p>مركز تجميل سيدات بحولي يطلب موظفة كول سنتر اتصالات واستقبال. دوام كامل من ١٠صباحا إلى ٧ مساءا يوم الجمعة اجازة. لا يشترط الخبرة شرط الالتزام بالعمل. راتب ثابت تواصل وارسال سيرة ذاتية واتساب فقط 97722285</p>
Kuwait
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Long Description <br><br>Job Summary <br></span><p>Senior Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction. Also, supporting the Team Leader in monitoring, coaching and training of the call center agents. </p><br>
<br><br>Job Responsibilities <br><p>• Support and provide superior service via phones, e-mails and chat as a receiver and caller.<br>
• Use questioning and listening skills that support effective telephone communication.<br>
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.<br>
• Understand the impact of attitude in handling calls professionally.<br>
• Effectively deal with job stress, angry callers, and upset customers.<br>
• Minimizing customers’ and Safat Home escalated complaints through providing professional service & support for individual and B2B customers.<br>
• Ensure proper escalation to any unresolved complaint, to avoid any delay in progressing and resolving customers reported complaints.<br>
• Use the most appropriate way to communicate with different behavior types on the telephone.<br>
• Escalate cases that require intervention by Team Leaders or Supervisor.<br>
• Apply the elements of building positive rapport with different types of customers over the phone.<br>
• Apply the proper telephone etiquette to satisfy various customer situations.<br>
• Apply appropriate actions to effectively control a telephone call.<br>
• Identify voice skills and how to enhance a good telephone presentation.<br>
• Display ownership to additional tasks as demanded by superiors and meet commitment to customers.<br>
• Display Time flexibility towards shifts as per work floor requirements.<br>
• Handling escalations cases and angry customers calls.<br>
• Responsible for leading the shift during team leader absence.<br>
• Responsible for new Call Center Agent training. <br>
• Handling the back office tasks (Departments communications, Suppliers communications) <br>
</p><br>
<br><br>Candidate Requirements <br><p>• Must possess excellent communications skill, proven problem solving and analysis skills.<br>
• A good knowledge of Electronic devices and related technology.<br>
• Minimum one year of related experience in the field of (Call center, Customer care, Customer service, Telemarketing/Telesales).<br>
• Need a good understanding of Productivity software (Windows OS, Spreadsheets, MS-office).<br>
• Good command in English / Arabic Language.<br>
• “Preferable”. Technical literature and Technology oriented to talk at the right level with customers.<br>
</p><br>
<br><br>Education <br><br><br>
</div>
Kuwait - Kuwat
<p>The Call Center Supervisor- supervises the Call Center functions in accordance with Hospital policy. Supervises the daily operational duties of the unit and ensures its smooth functioning; oversees operations, schedules staff and redresses grievances.</p><p>DUTIES & RESPONSIBILITIES</p><p>Personnel Management & Training</p><ol><li><p>Prepares work schedules and assigns personnel to ensure uninterrupted unit service; organizes staffing, shift patterns and the number of staff required to meet the demand.</p></li><li><p>Evaluates staff work performance and makes recommendations for personnel actions.</p></li><li><p>Monitors the volume of work inflow, assigns staff flexibly to areas of need and updates the CSM regarding areas of concern.</p></li><li><p>Supports new staff; provides proper training and orientation.</p></li><li><p>Undertakes training and reviews of newly appointed staff; ensures that the staff has full understanding of the tasks required of them.</p></li><li><p>Undertakes coaching, remedial training and other development activities with staff to support optimal performance.</p></li><li><p>Improves team performance by raising efficiency; implements new tasks, as required, in consultation with the CSM and provides training to the concerned staff.</p></li></ol><p>Operational duties</p><ol><li><p>Based on the work load / call load / business need the staff are properly distributed 24/7 to receive the calls and server all the callers very professionally.</p></li><li><p>Staff are effectively utilized based on the business requirements and be watchful on the utilization of the over time.</p></li><li><p>All the established policies / practices are well oriented to all the staff and ensure that the staff are following it.</p></li><li><p>Observe / listen the random calls by agents and identify the gaps. This is done to ensure that, the agent wise training / coaching is provided and the quality is improved.</p></li><li><p>Initiate and create new policies as per the industry and quality standards whenever it’s required.</p></li><li><p>Orient all the new joiners and ensure that, proper coaching, mentoring is done on the job requirements. Performance outcome is regularly monitored and communicated with the staff and ensure that he or she delivering good performance.</p></li><li><p>Outbound calls are professionally managed and the applicable promotions are properly communicated with all the applicable callers. Agent wise outbound calls outcome should be monitored / tracked.</p></li><li><p>Evaluate all the reports of the AVAYA system and raise red flags any abnormal variance observed. The external Avaya team members are professionally notified and ensure that the issue is fixed.</p></li><li><p>All the system issues are professionally communicated with AVAYA team on time.</p></li><li><p>Work closely with Operations, IT and Medical Office team and ensure that the doctor’s duty list is integrated in HMIS.</p></li><li><p>Identify all the HMIS gaps in our current system, and discuss with the applicable staff group (IT/ MD Office, CS), suggest the new enhancements requirements (which may benefit the business tracking / enhance patient experience) in HMIS and ensure that, it is professionally communicated to IT team through IT enhancement committee / Operations manager.</p></li><li><p>Monitor the clinic utilization as per the given check list and ensure that, the accurate data is captured, verified and presented to the monthly OP improving and Call Center meeting. We have to work with IT and ensure that, the data capturing is done via HMIS eventually.</p></li><li><p>Non utilized clinics details / doctor’s early leaving clinic details are carefully monitored and reported to MD office.</p></li><li><p>Ensure that, the staff mistakes ledger is properly maintained for planning the training session to the applicable staff to improve their performance.</p></li><li><p>Work closely with the operations team and be aware about the doctors who are seeing low number of patients. All the agents are upselling / promoting the applicable doctors and ensure that more appointments are booked.</p></li><li><p>Assist the operations manager to plan the department budgets.</p></li><li><p>All the given KPI are very carefully understood, for proper data capturing. All the captured data are presented in the given format and submitted to QSM with in the given time line on a monthly basis.</p></li><li><p>Ensures maintenance of department equipment and supplies.</p></li><li><p>Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.</p></li><li><p>Attends all the applicable meetings as required / invited.</p></li><li><p>Daily department wise performance output must be measured and reported (whenever it’s needed) to the operations manager</p></li></ol><p>a. Department wise received calls</p><p>b. Department wise calls outcome</p><p>c. Department wise bookings (monthly)</p><p>d. Agent wise call durations and average call duration (monthly)</p><p>e. Hours wise received calls log to monitor the peak hours</p><p>f. Ensure that this report is used for meaningful submitted to the manager on a daily/ monthly basis.</p><ol><li><p>Monitor each team member’s performance and always be watchful on the following.</p></li></ol><p>a. Agent wise received calls</p><p>b. Agent wise calls outcome</p><p>c. Agent wise bookings</p><p>d. Agent wise booking vs conversion</p><p>e. Agent wise outbound calls</p><p>f. Agent wise call durations and average call duration</p><ol><li><p>All the home health care enquires are professionally managed and communicated with the applicable staff group for action.</p></li><li><p>All the delivery package related enquires are professionally managed and communicated with the applicable staff group for action.</p></li><li><p>All the social media enquiries are professionally managed and business is converted.</p></li><li><p>All the internal referrals are properly saved in the applicable tracker and the conversions are monitored. Non converted referrals are been contacted and the outcome is documented.</p></li><li><p>Ensure all the live chats are addressed on time and the patients are satisfied. The statistics is properly maintained and submitted.</p></li><li><p>Ensure that all the whatsApp communications are answered on time and the patients are satisfied. The statistics is properly maintained and submitted.</p></li><li><p>Ensure that all the existing log books are properly maintained. No log books / trackers are stopped without the knowledge of operations manager.</p></li><li><p>Create & Review Agents call script for each doctor and department.</p></li><li><p>Coordinate with marketing department for each new doctor or new service campaign to insure all the required information is given to call center agents.</p></li><li><p>Performs other related duties as assigned by Manager- Operations.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION: Bachelor Degree from an accredited university with related technical training (Medical Terminology course & Customer Service course). </p>
toto
Kuwait - Capital Governorate (Kuwait)
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Requirements:</b></p>
<ul>
<li>Fluent in Arabic and English (Speaking, Writing and Reading)</li>
<li>Great with booking systems</li>
<li>Great with using Word / Excel / PowerPoint programs</li>
<li>Great marketing skills and communication skills</li>
<li>Call center skills</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Fluent in Arabic and English (Speaking, Writing and Reading)<br>Great with booking systems<br>Great with using Word / Excel / PowerPoint programs<br>Great marketing skills and communication skills<br>Call center skills</p><p></p></section>
Kuwait - Capital Governorate (Kuwait)
<p><h4>Description</h4>
<p>Please submit your CV in English and indicate your level of English proficiency.</p>
<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p>
<h4>What this opportunity involves</h4>
<p>While each project involves unique tasks, contributors may:</p>
<ul>
<li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li>
<li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li>
<li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li>
<li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li>
<li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li>
</ul>
<h4>What we look for</h4>
<p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p>
<ul>
<li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li>
<li>2+ years of customer service, banking, retail, or financial services experience;</li>
<li>Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles;</li>
<li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li>
<li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li>
<li>Strong written English (C1+).</li>
</ul>
<h4>How it works</h4>
<p>Apply ? Pass qualification(s) ? Join a project ? Complete tasks ? Get paid</p>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p>
<p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>
Kuwait - Capital Governorate (Kuwait)
<p><h4>Description</h4>
<p>Please submit your CV in English and indicate your level of English proficiency.</p>
<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p>
<h4>What this opportunity involves</h4>
<p>While each project involves unique tasks, contributors may:</p>
<ul>
<li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims</li>
<li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps</li>
<li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team</li>
<li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers</li>
<li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising</li>
</ul>
<h4>What we look for</h4>
<p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p>
<ul>
<li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field</li>
<li>2+ years of customer service, banking, retail, or financial services experience</li>
<li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles</li>
<li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation</li>
<li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal</li>
<li>Strong written English (C1+)</li>
</ul>
<h4>How it works</h4>
<p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid</p>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p>
<p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>
Confidential
Kuwait - Capital Governorate (Kuwait)
<p><h4>About the job</h4>
<p><strong>Term:</strong> 12 months<br>
<strong>Location:</strong> Kuwait<br>
<strong>Division:</strong> Cards Issuing<br>
<strong>Reports to:</strong> Head of Cards<br>
<strong>Relevant experience:</strong> 5 - 8 years in cards product management, preferably new product launches and customer acquisition strategy</p>
<h4>Mandatory requirements</h4>
<ul>
<li>Cards product management experience</li>
<li>Understanding of card business and portfolio management</li>
<li>Immediate availability</li>
<li>English and Arabic language (preferred)</li>
</ul>
<h4>Purpose of the project</h4>
<p>Support the Head of Cards of a leading bank in Kuwait. Develop and implement product strategies and initiatives to meet the needs of the client. The ideal candidate is to have deep understanding of the cards systems, strong analytical skills, and the ability to drive business results through effective program management.</p>
<h4>Key activities, core responsibilities and accountabilities</h4>
<ul>
<li>Develop and execute growth strategies to expand the credit card business.</li>
<li>Identify and pursue new market opportunities and partnerships to increase market share.</li>
<li>Implement marketing and promotional campaigns to attract new clients and increase card usage.</li>
<li>Analyze the performance of the credit card portfolio, including profitability, utilization, and customer satisfaction.</li>
<li>Identify trends, opportunities, and risks within the portfolio and develop strategies to address them.</li>
<li>Monitor key KPIs - card activation, usage/spend uplift, attrition, complaint rate, call center volumes, digital adoption.</li>
<li>Conduct regulatory, data, and customer-impact assessments.</li>
<li>Assist in customer communications and marketing campaigns.</li>
<li>Liaise with multiple internal and external stakeholders - Product, Technology, Operations, Marketing, Compliance, and third-party vendors to deliver a robust cards ramp up strategy.</li>
<li>Oversee the implementation and monitoring of loyalty program to ensure its effectiveness and alignment to customer needs and business goals.</li>
<li>Oversee technical readiness across issuing platforms (BIN configuration, card profiles, tokenization and digital wallets, recurring payments, authorizations/clearing, 3DS/ACS, fraud controls).</li>
<li>Oversee operational readiness (card production, personalization, dispatch, courier SLAs).</li>
</ul>
<h4>Knowledge and experience</h4>
<ul>
<li>5+ years of experience in cards product management, with a proven track record of driving business growth and achieving targets.</li>
<li>Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.</li>
<li>In-depth knowledge of the cards market, industry trends, and regulatory environment.</li>
<li>Experience in developing and launching new card products, including credit, debit, and prepaid cards.</li>
<li>Strong communication, leadership and stakeholder management skills, with the ability to build strong relationships with internal and external stakeholders.</li>
</ul>
<h4>Mandatory skills</h4>
<ul>
<li>Experience in card issuing business, card management and payment processing systems.</li>
<li>Proven track record in managing large-scale, complex card upgrade or migration projects.</li>
<li>Experience with card-scheme requirements, data privacy, program governance, and regulatory frameworks (Kuwait preferred).</li>
<li>Understanding modern payment technologies, mobile wallets, fraud and risk, and API integrations.</li>
<li>Proficiency in data analysis and portfolio management tools, Excel, and Tableau.</li>
<li>Language: fluent in English, Arabic optional.</li>
</ul></p><p></p>
Confidential
Kuwait - Capital Governorate (Kuwait)
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Five Rivers Analytics is looking for a Service Desk Administrator to work in Camp Arifjan, KW. To join our team of outstanding professionals, apply today!<br>Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using ServiceNow and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.<br>**Responsibilities**<br>+ Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.<br>+ Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.<br>+ Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.<br>+ May be required to work for 12-hour shifts utilizing ServiceNow call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.<br>+ Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.<br>+ Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.<br>+ Works within a small continuous improvement focused team.<br>+ Tracks and documents work performed to allow accurate reporting of all Service Desk activities.<br>+ Completes all tasks and assignments as requested by Supervisors and Management.<br>+ Performs other duties and assignments as required.<br>**Qualifications**<br>+ Must be a US citizen with an active Secret clearance, or higher level, security clearance.<br>+ High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.<br>+ Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver s Permit (IDP), valid U.S. driver s license, and the ability to successfully pass a police clearance check and medical qualifications.<br>+ Prerequisites for in-country applicants:<br>+ valid U.S. passport.<br>+ valid International Driver s Permit (IDP) or Kuwait-issued driver's license.<br>+ valid U.S. driver s license.<br>+ medical qualifications, self-identify current visa sponsor & employer.<br>+ a copy of your Civil ID and/or work visa.<br>+ You must be able to meet all health requirements.<br>+ Must be able to pass a details medical and dental exam.<br>+ Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.<br>+ Must have a working knowledge of Microsoft Office software.<br>+ Demonstrated strong customer service skills are mandatory.<br>+ Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:<br><br></div></section>
AbbVie Inc.
Kuwait - Al Ahmadi
<p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie s business code of conduct, policies and all applicable laws and regulations.</p><p><b>Responsibilities:</b></p><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance.</li><li>Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in pharmaceutical studies.</li><li>2 years+ experience as a Product Specialist</li><li>Relevant industry experience, ideally in biotechnology and/or pharmaceuticals with speciality and/or Immunology Therapy area Experience</li><li>Fluency in English and Arabic</li><li>Excellent communication and presentation skills</li><li>Practical knowledge and understanding of HCPs and disease area requirements</li><li>Good understanding of the market challenges and opportunities</li><li>Great sense of ethics and integrity</li><li>Teamwork Capabilities</li><li>Curiosity and ability to learn and improve.</li></ul>