Public relations delegate Jobs - Al Farwaniyah Kuwait

<p>Personal Assistant Required – Kuwait</p><p>&nbsp;</p><p>A private individual based in Kuwait is looking for a Western</p><p>English-speaking Personal Assistant, aged 40–55, to support her day-to-day schedule.</p><p>&nbsp;</p><p><strong>Requirements</strong>:</p><p>• Western nationality, fluent in English</p><p>• Based in Kuwait or open to relocate</p><p>&nbsp;</p><p>Working Hours: 2:00 PM – 10:00 PM</p>

<p>Junior Marketing Assistant – Part-Time</p><p>We are looking for a motivated <strong>Junior Marketing Assistant</strong> to support our fine dining restaurant's marketing activities.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with social media content and marketing campaigns.</li><li>Support promotions, events, and restaurant activations.</li><li>Assist with content creation, including photos and videos.</li><li>Monitor social media trends and competitor activities.</li><li>Provide general support to the marketing team.</li></ul><p>&nbsp;</p><p><strong>Requirements:</strong></p><ul><li>Basic marketing or social media experience.</li><li>Good communication and organizational skills.</li><li>Creative, proactive, and eager to learn.</li><li>Previous internship or part-time marketing experience is an advantage.</li></ul>

<h2>نظرة عامة عن الشركة</h2><p>شركة رائدة في قطاع الخدمات الفنية وتوريد المواد الصناعية بمنطقة الفروانية في الكويت، تسعى لجلب فني طباعة موهوب للانضمام إلى فريقنا المتنامي. نقدم بيئة عمل داعمة وفرص تطوير مهني مع تركيز على جودة الخدمة والتنسيق بين الأقسام بهدف تحقيق رضا عملائنا وتطوير العمليات التشغيلية.</p><h2>المسؤوليات والواجبات الرئيسية</h2><ul><li>إعداد وتشغيل معدات الطباعة وفقاً للوصفات والمعايير المعتمدة مع ضمان جودة الإخراج وتوحيده.</li><li>إجراء عمليات الإعداد المسبق للمواد والورق والوسائط وتنسيقها بما يتوافق مع متطلبات المهمة.</li><li>فحص المواد الخام والمنتجات المطبوعة وتوثيق النتائج ورفع تقارير العيوب أو المشاكل الفنية عند الحاجة.</li><li>التعاون مع فريق الإنتاج لضبط معايير السرعة والدقة وتجنب الهدر.</li><li>الالتزام بإجراءات السلامة والصحة المهنية والحفاظ على بيئة عمل آمنة ونظيفة.</li><li>تقديم الدعم الفني للزملاء والمشاركة في تدريب وتوجيه المتدربين حسب الحاجة.</li><li>توثيق الإجراءات والملاحظات لضمان تحسين الإجراءات وتوفير تقارير دورية للإدارة.</li></ul><h2>المؤهلات والمتطلبات</h2><ul><li>شهادة الثانوية العامة أو ما يعادلها؛ يفضل وجود خلفية فنية مستقلة.</li><li>خبرة عملية من 2 إلى 5 سنوات في مجال الطباعة الصناعية أو المطبوعات.</li><li>مستوى جيد في القراءة والكتابة بالعربية والإنجليزية الأساسية حسب الحاجة الفنية.</li><li>القدرة على العمل ضمن فريق وتحمل ضغط العمل والاهتمام بالتفاصيل.</li><li>القدرة على قراءة المخططات والتعليمات الفنية والقدرة على استخدام أدوات القياس الأساسية.</li><li>الإقامة والعمل في الكويت، مع الإتاحة للعمل بنظام الورديات وفق الجدول المعد مسبقاً.</li></ul><h2>المهارات المطلوبة</h2><ul><li>مهارات تشغيل آلات الطباعة وصيانة بسيطة للمعدات.</li><li>دقة عالية في ضبط الإعدادات والالتزام بالمعايير المعتمدة.</li><li>قدرة على تشخيص المشاكل الفنية واقتراح الحلول الفنية المناسبة.</li><li>إتقان قراءة المواصفات والرسومات الفنية وربطها بالإنتاج.</li><li>مهارات تواصل فعالة والعمل ضمن فريق وتوثيق الإجراءات بانتظام.</li></ul><h2>الفوائد والمزايا</h2><ul><li>راتب منافس وفقاً للخبرة في الكويت.</li><li>فرص تدريب وتطوير مهني داخلي وخارجي حسب الأداء.</li><li>تامينات اجتماعية وصحية وفق القوانين المحلية.</li><li>بيئة عمل داعمة وفرص للتقدم الوظيفي ضمن قسم الطباعة وقطاعاتها المختلفة.</li></ul>

<div ><div ><div lucida console", sans-serif; font-size: 13px; display: inline;"><p class="MsoHeader" ><strong><span >1.<span Times New Roman";">        <span> </span></span></span></strong><strong><u><span >JOB PURPOSE</span></u></strong></p><p ></p><p class="MsoBodyText3" >To drive revenue growth, profitability, and market share for DHL Aviation Cargo Sales (ACS) in Kuwait through the development and execution of strategic sales initiatives. The role is responsible for managing customer relationships, identifying new business opportunities, maintaining existing accounts, and ensuring that customer requirements are fully supported through close coordination with operational and regional ACS teams.</p><p class="MsoBodyText3" >The ACS Sales Manager is accountable for achieving commercial targets, expanding the ACS customer portfolio, and delivering exceptional customer experience while maximizing aircraft capacity utilization and profitability.</p></div><div ><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; margin: 6pt 0in 0.0001pt 0.35in; text-indent: -0.35in;"><strong><span >2.<span Times New Roman";">        </span></span></strong><strong><u><span >PRINCIPAL ACCOUNTABILITIES</span></u></strong></p><p lucida console", sans-serif; font-size: 13px; text-align: justify;"></p><ul lucida console", sans-serif; font-size: 13px; margin-top: 0in;"><li >Develop and implement the ACS sales strategy for Kuwait in line with regional and global ACS objectives.</li><li >Achieve and exceed revenue, volume, yield, and profitability targets through effective sales planning and execution.</li><li >Identify, secure, and develop new ACS business opportunities within registered freight forwarders: consolidators, logistics providers, and key cargo customers.</li><li >Manage and grow existing customer portfolios through regular customer engagement, business reviews, and solution-based selling.</li><li >Build strong relationships with external customers and key decision-makers to ensure customer retention and long-term business growth.</li><li >Work closely with ACS Capacity Management, Operations, Gateway, and MENA ACS teams to optimize capacity utilization and maximize commercial opportunities.</li><li >Monitor market trends, competitor activities, and customer requirements to develop appropriate commercial responses and pricing strategies.</li><li >Prepare, negotiate, and manage customer quotations, agreements, and commercial proposals in accordance with company guidelines.</li><li >Ensure customer inquiries, quotations, and service issues are responded to promptly and professionally.</li><li >Maintain accurate sales pipeline management, customer records, forecasting, and reporting through approved sales systems and CRM tools.</li><li >Participate in customer visits, industry events, and business development activities to promote DHL ACS services.</li><li >Support network optimization initiatives and contribute to improving customer satisfaction and operational efficiency.</li><li >Ensure compliance with DHL policies, commercial procedures, aviation regulations, and security requirements.</li><li >DSO management</li></ul><div ><strong ><u ><font face="arial" size="3"><br></font></u></strong></div><div ><strong ><u ><font face="arial" size="3">3. NATURE AND SCOPE</font></u></strong></div><div lucida console", sans-serif; font-size: 13px; text-align: justify;"></div></div><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>a) Context</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">The ACS Sales Executive is responsible for driving the commercial success of DHL Aviation Cargo Sales within Kuwait. The role requires a balance between strategic business development and day-to-day account management while coordinating closely with operations, capacity management, and regional ACS teams.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"> The position plays a critical role in maximizing available network capacity, increasing revenue generation, and ensuring customers receive reliable and competitive ACS solutions</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>b) Reporting Relationships</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">  Direct Line Manager: Commercial Director Kuwait</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Functional Relationships: ACS MENA Team</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS Capacity Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS Worldwide Offices</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Country ACS Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Gateway and Operations Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Aviation Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Customer Service Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>c) Contacts</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>a. Internal</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS MENA Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS Capacity Management Team</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Country Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Sales and Commercial Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Gateway Operations</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Freight Desk</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Customer Service Department</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>b. External</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Freight Forwarders</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Logistics Providers</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Consolidators</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Ground Handling Agents</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Industry Stakeholders</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>d) Problem Solving</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Resolve customer service and operational challenges impacting cargo movement.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Identify alternative routing and capacity solutions during disruptions.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Address commercial and pricing issues while maintaining profitability.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Balance customer requirements against operational constraints and network limitations.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Develop creative solutions to secure new business and retain existing accounts.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>e) Decision Making</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">The role requires independent judgment in:</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Business development and customer acquisition activities.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Pricing recommendations and commercial negotiations within delegated authority.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Customer prioritization and opportunity management.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Escalation of operational and commercial issues.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Capacity allocation recommendations to maximize revenue opportunities.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>f) Planning and Organization</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Develop annual sales plans and business development strategies.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Maintain an active sales pipeline and account management schedule.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Conduct regular customer visits and business reviews.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Coordinate with regional and operational stakeholders to support commercial objectives.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Monitor sales performance and implement corrective actions where required.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>g) Job Challenge</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Achieving revenue and volume targets within highly competitive market conditions.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Balancing customer demands with network and capacity limitations.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Managing multiple customer opportunities simultaneously.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Responding effectively to market fluctuations and competitor actions.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Delivering commercial growth while maintaining operational excellence and customer satisfaction.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Operating under time-sensitive conditions that require proactive and reactive decision-making.</div><div ><u ><font face="arial" size="3"><br></font></u><div ><p class="MsoHeader" ><strong ><u ><font face="arial" size="3">4. KNOWLEDGE, SKILLS & EXPERIENCE</font></u></strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; margin-left: 0.25in; text-indent: -0.2in;"> <strong>Experience</strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Minimum 5 years' experience in air cargo, airline, freight forwarding, aviation logistics, or cargo sales.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Proven track record in business development and account management.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Experience within international logistics, airline cargo, or express industry preferred.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong commercial negotiation and relationship management experience.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong sales and business development capabilities.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Excellent negotiation and influencing skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong customer relationship management skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Commercial acumen with strong analytical abilities.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Excellent verbal and written communication skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Ability to work under pressure and manage multiple priorities.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong presentation and reporting skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Proficient in Microsoft Office applications and CRM systems.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><br></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><strong>Qualifications</strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Bachelor’s degree in business, Logistics, Supply Chain, Aviation Management</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Professional sales or logistics qualifications advantageous.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><br></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><strong>Languages</strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Fluent in English (written and verbal).</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Arabic language skills would be an advantage.</p><p class="MsoHeader" ><strong ><font face="arial black" size="2"><u><br></u></font></strong></p><p class="MsoHeader" ><strong ><font face="arial" size="3"><u >5. DIMENSIONS</u></font></strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Responsible for delivering Kuwait ACS revenue and volume targets.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Manage and develop a portfolio of key ACS customers.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Generate new business opportunities and secure additional market share.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Conduct regular customer meetings, business reviews, and sales presentations.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Maintain accurate sales forecasting and reporting.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Support network capacity optimization through effective commercial planning.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Contribute to customer retention and profitability objectives.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• DSO</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><br></p></div></div><br class="Apple-interchange-newline"></div>

<p>A garage manager oversees the daily operations, staff, and business performance of an automotive repair or maintenance facility.&nbsp;</p><p>They manage repair schedules, supervise mechanics, control inventory, and handle customer service to ensure high-quality, safe, and profitable workshop operations</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><p>• Staff Supervision: Hire, train, and manage mechanics, technicians, and support staff. Assign daily tasks and monitor workflow.</p><p>• Operations &amp; Quality Control: Coordinate repair schedules, inspect completed work, and ensure safety and statutory regulations are met.</p><p>• Customer Service: Act as the main contact for clients, explain repair needs, provide cost estimates, and resolve complaints.</p><p>• Inventory &amp; Procurement: Monitor spare parts, tools, and supplies. Place orders and manage supplier relationships.</p><p>• Financial Administration: Track budgets, manage invoicing, and oversee financial performance.&nbsp;</p><p>&nbsp;</p><p><strong>Requirements &amp; Qualifications</strong></p><p>• Experience: Minimum 3 to 5 years of hands-on experience in automotive mechanics, plus prior supervisory or management background.</p><p>• Technical Knowledge: Deep understanding of vehicle systems, diagnostics, and garage equipment.</p><p>• Soft Skills: Strong leadership, problem-solving, communication, and organizational abilities.</p><p>• Education:A high school diploma; vocational training or a degree in automotive technology or business management is often preferred.</p>

<div><div ><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span Times New Roman", serif; font-size: 11pt;"><div ><p class="MsoHeading7" ><strong><u><span >Accountabilities</span></u></strong></p></div>Customer:</span></strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><ul ><li><span Times New Roman", serif; font-size: 11pt;">Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ensure that a high level of professional rapport is developed and maintained with all customers</span></li><li><span Times New Roman", serif; font-size: 11pt;">Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</span></li><li><span Times New Roman", serif; font-size: 11pt;">Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade</span></li><li><span Times New Roman", serif; font-size: 11pt;">Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business</span></li><li><span Times New Roman", serif; font-size: 11pt;">Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span Times New Roman", serif; font-size: 11pt;">Internal:</span></strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><ul ><li><span Times New Roman", serif; font-size: 11pt;">Liaise with every department that is responsible for customers</span></li></ul><div><font face="Times New Roman, serif"><div ><p ><strong><span >Process:</span></strong></p></div><ul ><li><font face="Times New Roman, serif">Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers</font></li><li><font face="Times New Roman, serif">Monitor credit issues and liase with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected</font></li><li><font face="Times New Roman, serif">Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring</font></li><li><font face="Times New Roman, serif">Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently</font></li><li><font face="Times New Roman, serif">Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early</font></li></ul><div><div ><p class="MsoHeading7" ><strong><u><span >Skills / Qualifications</span></u></strong></p><p class="MsoHeading7" ><strong><u><span ><br></span></u></strong></p></div><div ><p ><span >Problem Solving:</span></p><div ><p ></p><ul ><li><span >There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business.</span></li><li><span >There will also be service issues, billing queries, and other ad hoc problems that will arise.</span></li><li><span >The core function of a Tele Sales agent is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, there are always senior management available to assist.</span></li></ul><div><font face="Times New Roman, serif"><span ><div ><p ><strong><span >Customer Orientation:</span></strong></p><div ><p ></p><ul ><li><span >Is focused on identifying and meeting customer needs. <span> </span>Acts to establish a long term business partnership with internal and external customers.</span></li></ul><div ><br></div></div></div><strong>Planning and Organizing:</strong></span></font></div><div><ul ><li><font face="Times New Roman, serif"><span >Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</span></font></li><li><font face="Times New Roman, serif"><span >The planning and organization will be monitored by the Direct Channel Manager.</span></font></li></ul></div><div ><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Decision Making</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">When negotiating rates and contracts, agents are authorised to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</span></li><li><span Times New Roman", serif; font-size: 11pt;">In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div></font></div></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Results Orientation</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><strong><font face="Times New Roman, serif"><span ></span></font></strong></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Teamwork</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.</span></li></ul></div><br></div></font></div></div><div lucida console", sans-serif; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><font face="Times New Roman, serif" ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Accountability</span></strong></p><ul ><li><font face="Times New Roman, serif"><span ><div ><span Times New Roman", serif; font-size: 11pt;">Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures.<span> <span> </span></span>Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.</span></div></span></font></li></ul><div ><span ><br></span></div><div ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Communication Skills</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Self Management</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><span ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Attention to Detail</span></strong></p><ul ><li><font face="Times New Roman, serif"><span ><div ><span Times New Roman", serif; font-size: 11pt;">Is thorough and complete in performing all aspects of the job.<span> <span> </span></span>Stays focused on the details of the job, no matter how small.<span> <span> </span></span>Checks and monitors work to ensure accuracy.</span></div></span></font></li></ul></div></span></font></div></div><div ><br><span><strong ><u>Experience</u></strong></span></div></div><div ><span ><u><br></u></span><div ><span><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Essential:</span></strong></p><p ></p><div ><div ><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Excellent verbal communication skills and interpersonal style</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent personal presentation, grooming and hygiene</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent organizational skills, including ability to prioritize workload</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ability to effectively contribute as a team member as part of a busy team</span></li><li><span Times New Roman", serif; font-size: 11pt;">Proven ability to work under pressure in a fast paced, time sensitive environment</span></li><li><span Times New Roman", serif; font-size: 11pt;">Demonstrated ability to use initiative/judgement to solve job related issues</span></li><li><span Times New Roman", serif; font-size: 11pt;">Good understanding of DHL Network</span></li><li><span Times New Roman", serif; font-size: 11pt;">Strong problem solving capability</span></li><li><span Times New Roman", serif; font-size: 11pt;">Desire to get the job done</span></li><li><span Times New Roman", serif; font-size: 11pt;">Passion to provide excellent Customer Service</span></li><li><span Times New Roman", serif; font-size: 11pt;">Right first time philosophy</span></li><li><span Times New Roman", serif; font-size: 11pt;">Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Driving license an advantage</span></li><li><span Times New Roman", serif; font-size: 11pt;">1 to 2 years of DHL experience (if transferred within)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Good command of English language; Arabic an advantage.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent PC skills (MS Word & Excel)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Numerically literate</span></li><li><span Times New Roman", serif; font-size: 11pt;">Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Well developed communication & selling skills</span></li><li><span Times New Roman", serif; font-size: 11pt;">Professional Telephone Behavior</span></li><li><span Times New Roman", serif; font-size: 11pt;">Customer Services attitude (controlled temperament)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Dedicated, Hardworking and Enthusiastic</span></li><li><span Times New Roman", serif; font-size: 11pt;">Flexible and prepared to work long hours</span></li><li><span Times New Roman", serif; font-size: 11pt;">Reliable</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ability to work under pressure</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><strong ><span Times New Roman", serif; font-size: 11pt;">Educational</span></strong><span Times New Roman", serif; font-size: 11pt;"><span> </span><strong>Qualifications:</strong></span></div><div ><ul ><li><font face="Times New Roman, serif"><span >Minimum Requirement of Bachelor's Degree</span></font></li></ul></div><strong ><span Times New Roman", serif; font-size: 11pt;"><div ><p ></p></div><u></u></span></strong></div></span><table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="584" ><tbody></tbody></table></div></div></div></font></div><br class="Apple-interchange-newline"></div><br></div>

<div><br></div><p><strong>Head of Sales</strong><br> <br> Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who moves mountains even across oceans? You do.</em> <strong>DHL Global Forwarding</strong> has an opening for a <strong>Head of sales </strong><strong>in</strong><strong> Ardiya, Kuwait</strong><strong>.</strong></p><p>Join us in connecting people and improving lives!</p><p><strong>In this Head of Sales position </strong></p> <ul> <li>Lead the development and execution of the country sales strategy and annual sales plan in line with DHL Global Forwarding's regional and global commercial strategy, growth objectives and policies.</li> <li>Deliver agreed revenue, gross profit, volume, new-business and customer-retention targets, with a strong focus on profitable and sustainable growth.</li> <li>Identify market opportunities, priority sectors, customer segments and strategic prospects to strengthen DHL Global Forwarding's market position and drive above-market growth.</li> <li>Develop and maintain a strong sales pipeline, ensuring appropriate opportunity qualification, pipeline coverage, conversion and forecasting accuracy.</li> <li>Lead new-business acquisition while driving retention, development and cross-selling opportunities across existing customers.</li> <li>Personally engage in major strategic opportunities and lead significant customer negotiations in collaboration with Product, Pricing, Operations, Finance and other relevant functions.</li> <li>Ensure customer solutions are developed based on a clear understanding of customer requirements, market developments and DHL Global Forwarding's product and service capabilities.</li> <li>Drive appropriate pricing discipline and customer profitability in collaboration with Product, Pricing and Finance, ensuring compliance with approved pricing guidelines and commercial governance.</li> <li>Regularly review sales performance, revenue, gross profit, pipeline, customer retention and other agreed KPIs, and implement corrective actions where required.</li> <li>Develop customer strategies for key and strategic accounts and ensure effective senior-level customer engagement, business reviews and relationship management.</li> <li>Promote collaboration across Air Freight, Ocean Freight, Customs, Industrial Projects and other products and solutions to maximize cross-selling and end-to-end customer opportunities.</li> <li>Ensure effective use of DHL sales processes, CRM tools, pipeline management and sales effectiveness standards, maintaining high levels of data quality and commercial discipline.</li> <li>Monitor competitor activity, market trends and emerging customer requirements and translate relevant insights into sales actions and business-development opportunities.</li> <li>Lead, motivate and develop the sales organization, setting clear objectives and ensuring individual and team performance against agreed targets.</li> <li>Coach the sales team in customer engagement, solution selling, negotiation, opportunity management and strategic account development, supported by Product and functional experts where appropriate.</li> <li>Build sales capabilities through regular coaching, performance reviews, development plans and succession planning, creating a strong and sustainable sales organization.</li> <li>Recruit and retain high-performing sales talent in cooperation with Human Resources and in accordance with DHL policies and processes.</li> <li>Ensure all commercial activities, proposals, pricing commitments and customer agreements comply with DHL policies, applicable legal and compliance requirements and the relevant Delegation of Authority. Contracts or deviations from standard commercial terms must follow the applicable approval process.</li> <li>Work closely with the Country Management Team and regional sales organization to align sales priorities, share market intelligence and support the overall country business strategy.</li> </ul>   <p><strong>Now, here is what we need from you! </strong></p> <table> <tbody> <tr> <td width="302"> <p><strong>Education Level</strong></p> </td> </tr> <tr> <td width="302"> <p>Bachelor’s Degree</p> </td> </tr> <tr> <td width="302"> <p><strong>Experience Level</strong></p> </td> </tr> <tr> <td width="302"> <p>More than 10 year</p> </td> </tr> </tbody> </table>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>