Bank Jobs - Capital Governorate (Kuwait) Kuwait

<p><h4>Position summary</h4> <p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.</p> <p>Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p> <p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.</p> <p>Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards.</p> <p>Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <ul> <li>Education: High school diploma or G.E.D. equivalent.</li> <li>Related work experience: At least 1 year of related work experience.</li> <li>Supervisory experience: At least 1 year of supervisory experience.</li> <li>License or certification: None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home.</p> <p>In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>About the job</h4> <p><strong>Term:</strong> 9 months<br> <strong>Location:</strong> Kuwait City, Kuwait<br> <strong>Division:</strong> Retail Banking<br> <strong>Reports to:</strong> Business Head - Retail Banking<br> <strong>Relevant experience:</strong> Minimum 10 years in project/programme management; minimum 5 years in retail banking M&A/PMI</p> <h4>Mandatory requirements</h4> <ul> <li>Proven, hands-on retail bank merger integration experience (Day 1 readiness through post-merger stabilisation)</li> <li>Experience operating or establishing an Integration Management Office (IMO)</li> <li>English fluency (Arabic preferred)</li> <li>Immediately available</li> </ul> <h4>Purpose of project</h4> <p>As part of the retail bank merger, this role is responsible for owning and managing all technology and technical product elements of the integration programme. The technical product manager bridges the gap between business integration objectives and technical execution - defining the technology roadmap, managing system integration work streams, and ensuring seamless delivery of core banking, digital, and data migration components across the merging entities.</p> <h4>Key activities</h4> <ul> <li>Own the technology integration roadmap from discovery through to live cutover and post-migration stabilisation</li> <li>Lead API mapping, system architecture design, and integration specifications across all platforms</li> <li>Manage core banking system integration, digital channel consolidation, data migration, and infrastructure cutover</li> <li>Coordinate with engineering teams, technology vendors, and business work stream leads to align technical deliverables to programme milestones</li> <li>Define and maintain integration playbooks, API specifications, technical run books, and cutover plans</li> <li>Monitor system performance (latency, reliability, transaction integrity) during and post-integration</li> </ul> <h4>Core responsibilities</h4> <ul> <li><strong>Technology strategy & roadmap ownership</strong> - Define, own, and execute the technology integration strategy and product roadmap, aligning to the merger's business objectives, regulatory requirements, and IT architecture standards. Prioritise technology workstreams to maximise integration velocity and minimise customer disruption.</li> <li><strong>Core banking & system integration</strong> - Lead the integration of core banking platforms, digital channels, payment systems, and data infrastructure across the two merging entities. Manage vendor relationships with core banking providers, ensuring timely certifications and technical sign-off at each integration milestone.</li> <li><strong>Product lifecycle management (SDLC)</strong> - Drive end-to-end product delivery using Agile and SDLC best practices - from requirements gathering and technical design, through development, UAT, and live deployment. Maintain integration backlogs, sprint plans, and release schedules in tools such as Jira and Confluence.</li> <li><strong>Stakeholder engagement & technical communication</strong> - Act as the primary liaison between senior business stakeholders, engineering teams, IT vendors, and compliance/legal. Translate complex technical dependencies into business-friendly language for SteerCo and executive audiences.</li> <li><strong>Data migration & quality assurance</strong> - Oversee end-to-end data migration strategy, including data mapping, cleansing, reconciliation, and post-migration validation. Ensure data integrity and regulatory compliance (GDPR, local data residency laws) throughout.</li> <li><strong>Risk, performance & continuous improvement</strong> - Identify, assess, and mitigate technology risks (integration failures, system downtime, data loss). Monitor live integration performance metrics and iterate rapidly to resolve issues, ensuring system reliability and SLA adherence post-cutover.</li> </ul> <h4>KPIs</h4> <ul> <li>Percentage of technology milestones delivered on schedule and within budget</li> <li>System uptime and availability during cutover windows (target: 99.9%+)</li> <li>Data migration accuracy rate (target: 100% reconciled with zero data loss)</li> <li>Number of integration defects / severity-1 incidents post-cutover</li> <li>API integration delivery timelines vs. plan</li> <li>Time to complete core banking system cutover vs. target</li> <li>Business stakeholder satisfaction with technical delivery (SteerCo rating)</li> </ul> <h4>Knowledge and experience</h4> <ul> <li>8+ years of product management or technology delivery experience in fintech, banking, or financial services</li> <li>3+ years leading integrations with banks, payment processors, or core financial systems</li> <li>Strong hands-on knowledge of core banking platforms (e.g., Temenos T24, Oracle FLEXCUBE, Finacle, Mambu, Fiserv, Jack Henry)</li> <li>Expertise in payment rails: SWIFT, SEPA, ACH, RTP, and local real-time payment schemes</li> <li>Experience with data architecture, pipelines, and cloud platforms (Azure, AWS, GCP)</li> <li>Solid understanding of SDLC, Agile methodologies, and DevOps practices</li> <li>Experience working in regulated banking environments - familiar with regulatory technology requirements and compliance obligations during system transitions</li> </ul> <h4>Mandatory skills</h4> <ul> <li>Proven experience managing technology integration workstreams in a banking M&A or large-scale transformation context</li> <li>Hands-on technical fluency with core banking platforms, APIs, and system architecture</li> <li>Track record of end-to-end product lifecycle management in regulated financial environments</li> <li>Familiarity with payment rails (SWIFT, ACH, local real-time payment schemes), data migration, and digital channel consolidation</li> <li>Agile/SAFe certified (PMI-ACP® or equivalent); TOGAF or ITIL</li> </ul></p><p></p>

<p><h4>About the job</h4> <p><strong>Employment type:</strong> Contract (On-site)<br> <strong>Contract length:</strong> 12 months (with potential extension)<br> <strong>Location:</strong> Kuwait<br> <strong>Function:</strong> Corporate banking / Payments / Commercial cards</p> <h4>Purpose of the project</h4> <p>We are seeking a seasoned banking professional to lead the growth and expansion of our Commercial Cards and B2B payments portfolio in Kuwait. The role will focus on driving corporate client acquisition, scaling cardable supplier payment opportunities, and strengthening the bank's position as a strategic partner for enterprise clients. The ideal candidate brings strong expertise in commercial cards, corporate banking, and payment solutions, with a proven track record in business development, portfolio growth, and stakeholder management.</p> <h4>Core responsibilities and accountabilities</h4> <ul> <li>Drive growth of the commercial card's portfolio across large corporates and mid-market segments.</li> <li>Identify and unlock B2B supplier payment opportunities and increase card penetration.</li> <li>Develop and execute go-to-market strategies aligned with regional priorities.</li> <li>Manage relationships with corporate clients including MNCs and enterprises.</li> <li>Position the bank as a trusted advisor in supplier payments and working capital optimization.</li> <li>Support product development and commercial card solution launches.</li> <li>Collaborate with internal stakeholders across transaction banking, risk, and operations.</li> <li>Conduct market and competitor analysis to enhance offerings.</li> </ul> <h4>Knowledge and experience</h4> <ul> <li>12 to 18+ years of experience in corporate banking, payments, or commercial cards.</li> <li>Strong expertise in B2B payments and corporate client management.</li> <li>Proven track record in business development and revenue growth.</li> <li>Experience managing corporate portfolios and cross-functional teams.</li> <li>Strong stakeholder management and communication skills.</li> </ul> <h4>Key competencies</h4> <ul> <li>Strategic thinking and commercial acumen</li> <li>Client relationship management</li> <li>Sales leadership and execution</li> <li>Product innovation and market development</li> <li>Data-driven decision making</li> </ul> <h4>Mandatory skills</h4> <ul> <li>Strong experience across the GCC banking markets.</li> <li>Previous experience within banking, digital payment & card solutions, or the FinTech industry.</li> <li>Ability to work in a fast-paced matrix organisation.</li> <li>Excellent communication skills in English (written, verbal, and presentation); fluency in Arabic is an advantage.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions.</li> <li>Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.</li> <li>Understanding of regional regulations across financial services or payment networks.</li> </ul></p><p></p>

<p><h4>About the job</h4> <p><strong>Employment type:</strong> Contract (On-site)<br> <strong>Contract length:</strong> 12 months (with potential extension)<br> <strong>Location:</strong> Kuwait<br> <strong>Function:</strong> Corporate banking / Payments / Commercial cards</p> <h4>Purpose of the project</h4> <p>We are seeking a seasoned banking professional to lead the growth and expansion of our Commercial Cards and B2B payments portfolio in Kuwait. The role will focus on driving corporate client acquisition, scaling cardable supplier payment opportunities, and strengthening the bank's position as a strategic partner for enterprise clients. The ideal candidate brings strong expertise in commercial cards, corporate banking, and payment solutions, with a proven track record in business development, portfolio growth, and stakeholder management.</p> <h4>Core responsibilities and accountabilities</h4> <ul> <li>Drive growth of the commercial card's portfolio across large corporates and mid-market segments.</li> <li>Identify and unlock B2B supplier payment opportunities and increase card penetration.</li> <li>Develop and execute go-to-market strategies aligned with regional priorities.</li> <li>Manage relationships with corporate clients including MNCs and enterprises.</li> <li>Position the bank as a trusted advisor in supplier payments and working capital optimization.</li> <li>Support product development and commercial card solution launches.</li> <li>Collaborate with internal stakeholders across transaction banking, risk, and operations.</li> <li>Conduct market and competitor analysis to enhance offerings.</li> </ul> <h4>Knowledge and experience</h4> <ul> <li>12/18+ years of experience in corporate banking, payments, or commercial cards.</li> <li>Strong expertise in B2B payments and corporate client management.</li> <li>Proven track record in business development and revenue growth.</li> <li>Experience managing corporate portfolios and cross-functional teams.</li> <li>Strong stakeholder management and communication skills.</li> </ul> <h4>Key competencies</h4> <ul> <li>Strategic thinking and commercial acumen</li> <li>Client relationship management</li> <li>Sales leadership and execution</li> <li>Product innovation and market development</li> <li>Data-driven decision making</li> </ul> <h4>Mandatory skills</h4> <ul> <li>Strong experience across the GCC banking markets.</li> <li>Previous experience within banking, digital payment & card solutions, or the FinTech industry.</li> <li>Ability to work in a fast-paced matrix organisation.</li> <li>Excellent communication skills in English (written, verbal, and presentation); fluency in Arabic is an advantage.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions.</li> <li>Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.</li> <li>Understanding of regional regulations across financial services or payment networks.</li> </ul></p><p></p>

<p><h4>About the job</h4> <p><strong>Term:</strong> 12 months<br> <strong>Location:</strong> Kuwait<br> <strong>Division:</strong> Cards Issuing<br> <strong>Reports to:</strong> Head of Cards<br> <strong>Relevant experience:</strong> 5 - 8 years in cards product management, preferably new product launches and customer acquisition strategy</p> <h4>Mandatory requirements</h4> <ul> <li>Cards product management experience</li> <li>Understanding of card business and portfolio management</li> <li>Immediate availability</li> <li>English and Arabic language (preferred)</li> </ul> <h4>Purpose of the project</h4> <p>Support the Head of Cards of a leading bank in Kuwait. Develop and implement product strategies and initiatives to meet the needs of the client. The ideal candidate is to have deep understanding of the cards systems, strong analytical skills, and the ability to drive business results through effective program management.</p> <h4>Key activities, core responsibilities and accountabilities</h4> <ul> <li>Develop and execute growth strategies to expand the credit card business.</li> <li>Identify and pursue new market opportunities and partnerships to increase market share.</li> <li>Implement marketing and promotional campaigns to attract new clients and increase card usage.</li> <li>Analyze the performance of the credit card portfolio, including profitability, utilization, and customer satisfaction.</li> <li>Identify trends, opportunities, and risks within the portfolio and develop strategies to address them.</li> <li>Monitor key KPIs - card activation, usage/spend uplift, attrition, complaint rate, call center volumes, digital adoption.</li> <li>Conduct regulatory, data, and customer-impact assessments.</li> <li>Assist in customer communications and marketing campaigns.</li> <li>Liaise with multiple internal and external stakeholders - Product, Technology, Operations, Marketing, Compliance, and third-party vendors to deliver a robust cards ramp up strategy.</li> <li>Oversee the implementation and monitoring of loyalty program to ensure its effectiveness and alignment to customer needs and business goals.</li> <li>Oversee technical readiness across issuing platforms (BIN configuration, card profiles, tokenization and digital wallets, recurring payments, authorizations/clearing, 3DS/ACS, fraud controls).</li> <li>Oversee operational readiness (card production, personalization, dispatch, courier SLAs).</li> </ul> <h4>Knowledge and experience</h4> <ul> <li>5+ years of experience in cards product management, with a proven track record of driving business growth and achieving targets.</li> <li>Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.</li> <li>In-depth knowledge of the cards market, industry trends, and regulatory environment.</li> <li>Experience in developing and launching new card products, including credit, debit, and prepaid cards.</li> <li>Strong communication, leadership and stakeholder management skills, with the ability to build strong relationships with internal and external stakeholders.</li> </ul> <h4>Mandatory skills</h4> <ul> <li>Experience in card issuing business, card management and payment processing systems.</li> <li>Proven track record in managing large-scale, complex card upgrade or migration projects.</li> <li>Experience with card-scheme requirements, data privacy, program governance, and regulatory frameworks (Kuwait preferred).</li> <li>Understanding modern payment technologies, mobile wallets, fraud and risk, and API integrations.</li> <li>Proficiency in data analysis and portfolio management tools, Excel, and Tableau.</li> <li>Language: fluent in English, Arabic optional.</li> </ul></p><p></p>

<p><h4>About the engagement</h4> <p>Capitex is a specialist financial crime compliance talent provider. We are building a fraud operations team for a 6-month staffing engagement with a leading Kuwaiti bank's 24/7 digital fraud operations function.</p> <p>This is a 6-month consultancy engagement with a defined delivery model: the first two months are delivered fully remotely, and from month 3 the role relocates onsite to the bank's offices in Kuwait City for the remainder of the term. Onsite presence in Kuwait from month 3 is a firm requirement of the role, not a preference - please only apply if you are genuinely able and willing to relocate for the onsite phase.</p> <h4>The role</h4> <p>As an L2 fraud analyst you will sit at the escalation tier of the bank's digital fraud operation, working under the bank's direction alongside a Capitex team including L1 analysts, a senior fraud investigator and a fraud data analyst. You will own the complex end of the alert queue: cases escalated from L1, multi-account and multi-channel patterns, and decisions that need judgement rather than playbook.</p> <h4>What you will do</h4> <ul> <li>Investigate and disposition escalated fraud alerts and cases across digital channels - online and mobile banking, cards, payments and account takeover.</li> <li>Work complex fraud typologies end to end: APP and social engineering scams, mule activity, device and session anomalies, first-party and friendly fraud.</li> <li>Make and document risk decisions - block, restrict, release, escalate - within the bank's fraud risk appetite and SLAs.</li> <li>Provide quality feedback and coaching input to the L1 team, and act as a referral point during your shift.</li> <li>Feed rule and threshold tuning observations to the fraud data analyst to reduce false positives and improve detection.</li> <li>Support case documentation to an evidential standard, including input to SAR/STR referrals where required.</li> </ul> <h4>What we are looking for</h4> <ul> <li>4+ years in fraud operations within banking or payments, with at least 2 years at L2/escalation/investigation level.</li> <li>Hands-on experience with enterprise fraud monitoring platforms (for example FICO Falcon, NICE Actimize, SAS Fraud Management or equivalent) and case management tools.</li> <li>Strong working knowledge of digital banking fraud typologies and controls in a real-time environment.</li> <li>Sound, defensible decision-making under SLA pressure, and clear written case narration in English.</li> <li>Confirmed availability for an August 2026 start and genuine willingness to be onsite in Kuwait City from month 3 to month 6.</li> <li>GCC banking experience and Arabic language skills are a plus, not a requirement.</li> </ul> <h4>Engagement details</h4> <ul> <li>6-month consultancy agreement with Capitex, with extension possible on client renewal.</li> <li>Competitive all-inclusive monthly consultancy fee, with an additional housing allowance during the onsite phase.</li> <li>Visa, work authorisation and payroll for the Kuwait onsite phase are arranged and sponsored through our employer-of-record partner.</li> <li>Laptop (Dell Latitude) provided by Capitex; client systems access configured by the bank.</li> <li>Commencement is aligned to contract mobilisation - indicative start August 2026, confirmed at offer stage.</li> </ul></p><p></p>

<p><h4>About the engagement</h4> <p>Capitex is a specialist financial crime compliance talent provider. We are building a fraud operations team for a 6-month staffing engagement with a leading Kuwaiti bank's 24/7 digital fraud operations function.</p> <p>This is a 6-month consultancy engagement with a defined delivery model: the first two months are delivered fully remotely, and from month 3 the role relocates onsite to the bank's offices in Kuwait City for the remainder of the term. Onsite presence in Kuwait from month 3 is a firm requirement of the role, not a preference - please only apply if you are genuinely able and willing to relocate for the onsite phase.</p> <h4>The role</h4> <p>As an L2 fraud analyst you will sit at the escalation tier of the bank's digital fraud operation, working under the bank's direction alongside a Capitex team including L1 analysts, a senior fraud investigator and a fraud data analyst. You will own the complex end of the alert queue: cases escalated from L1, multi-account and multi-channel patterns, and decisions that need judgement rather than playbook.</p> <h4>What you will do</h4> <ul> <li>Investigate and disposition escalated fraud alerts and cases across digital channels - online and mobile banking, cards, payments and account takeover.</li> <li>Work complex fraud typologies end to end: APP and social engineering scams, mule activity, device and session anomalies, first-party and friendly fraud.</li> <li>Make and document risk decisions - block, restrict, release, escalate - within the bank's fraud risk appetite and SLAs.</li> <li>Provide quality feedback and coaching input to the L1 team, and act as a referral point during your shift.</li> <li>Feed rule and threshold tuning observations to the fraud data analyst to reduce false positives and improve detection.</li> <li>Support case documentation to an evidential standard, including input to SAR/STR referrals where required.</li> </ul> <h4>Requirements</h4> <h4>What we are looking for</h4> <ul> <li>4+ years in fraud operations within banking or payments, with at least 2 years at L2/escalation/investigation level.</li> <li>Hands-on experience with enterprise fraud monitoring platforms (for example FICO Falcon, NICE Actimize, SAS Fraud Management or equivalent) and case management tools.</li> <li>Strong working knowledge of digital banking fraud typologies and controls in a real-time environment.</li> <li>Sound, defensible decision-making under SLA pressure, and clear written case narration in English.</li> <li>Confirmed availability for an August 2026 start and genuine willingness to be onsite in Kuwait City from month 3 to month 6.</li> <li>GCC banking experience and Arabic language skills are a plus, not a requirement.</li> </ul> <h4>Benefits</h4> <h4>Engagement details</h4> <ul> <li>6-month consultancy agreement with Capitex, with extension possible on client renewal.</li> <li>Competitive all-inclusive monthly consultancy fee, with an additional housing allowance during the onsite phase.</li> <li>Visa, work authorisation and payroll for the Kuwait onsite phase are arranged and sponsored through our employer-of-record partner.</li> <li>Laptop (Dell Latitude) provided by Capitex; client systems access configured by the bank.</li> <li>Commencement is aligned to contract mobilisation - indicative start August 2026, confirmed at offer stage.</li> </ul></p><p></p>