Information Systems Jobs in Kuwait

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Kuwait Technical College Overview Kuwait Technical College (ktech), which has been operational since 2014 and located in Ahmadi, Kuwait, is a private higher education institution that focuses on bridging academic knowledge with practical, career-ready skills. It offers diploma and bachelor programs through two schools: the School of Business Management and the School of Information Systems and Technology, addressing Kuwait s growing demand for expertise in digital and economic fields. The School of Information Systems and Technology specializes in Cybersecurity, providing both diploma and bachelor s programs with a strong emphasis on hands-on skills and applied knowledge. The School of Business Management provides both diploma and bachelor s programs in Accounting, Marketing and Management of Information Systems. Kuwait Technical College is a proud affiliate of Eastern Michigan University.</p><p>Position Summary ktech invites applications for the position of Associate Professor in Management of Information Systems (MIS). The appointment will be based strictly on academic merit, research productivity, verified teaching experience, and compliance with institutional and accreditation requirements.</p><p>Duties and Academic Responsibilities The appointed faculty member shall:</p><ul><li>Teach undergraduate courses in accordance with approved curricula.</li><li>Supervise student research projects and academic activities</li><li>Provide professional mentorship to students.</li><li>Develop and maintain an independent research agenda with measurable scholarly output.</li><li>Publish in internationally recognized peer-reviewed journals indexed in reputable databases.</li><li>Participate in academic committees and institutional governance.</li><li>Contribute to curriculum development and program review processes.</li><li>Support accreditation, quality assurance, and institutional effectiveness initiatives.</li></ul><p>Eligibility and Academic Qualifications Educational Requirements A PhD degree in Management of Information Systems (MIS) The bachelor s and Master s degree may be in Business/IT or a closely related field. All degrees must be awarded by accredited universities and obtained through traditional, on-campus study formats.</p><p>Academic Rank and Experience Requirements Minimum of 4 years of experience in a reputable academic institution at the academic rank of Assistant Professor</p><p>Research and Scholarly Requirements Minimum 8 full-length, high-quality academic papers published in reputable international peer-reviewed journals. Publications must meet recognized academic standards At least three (3) publications within the last five years. The applicant must be first author on a minimum of four (4) publications. Research extracted directly from the applicant s MSc or PhD thesis will not be counted.</p><p>Required Official Documentation Applicants must submit the following:</p><ul><li>Detailed Curriculum Vitae (including academic rank history).</li><li>Official Experience Certificates verifying academic appointments.</li><li>Official Promotion Letters confirm academic rank advancement.</li><li>Teaching Evaluation Reports issued by the employing academic institution.</li><li>Copies of all academic degrees and official transcripts.</li><li>Research and Teaching Statements.</li><li>Copy of passport and recent photograph.</li></ul><p>Applicants must provide a valid contact number (including international country code) and an active email address for official correspondence. All submitted documents are subject to formal verification and authentication in accordance with institutional and regulatory requirements.</p><p>Why the State of Kuwait Kuwait offers a unique blend of tradition, modernity, and opportunity that makes it an attractive destination for professionals and families alike. The country is known for its diverse culture, creating a vibrant environment for residents and visitors. Safety is another defining feature, Kuwait is considered a stable nation, providing a secure setting for work and daily life. Residents of Kuwait benefit from tax-free income, allowing them to maximize their earnings and enjoy a higher standard of living. Together, these qualities make Kuwait an exceptional place to live, work, and thrive.</p><p>Compensation and Benefits The position offers a comprehensive benefits package designed to support both professional success and personal well-being:</p><ul><li>Competitive, all-inclusive tax-free salary Annual range (based on experience and qualifications) of USD 80,000 to USD 100,000)</li><li>Annual ticket allowance to facilitate travel and maintain connections with the home country as per the candidate s official passport</li><li>Comprehensive health insurance coverage for the employee and eligible dependents</li></ul><p>Application Process Applications will be reviewed in accordance with institutional policies and accreditation standards. The recruitment process will include the following stages:</p><ul><li>Pre-Screening: All applications will undergo an initial pre-screening to verify compliance with the stated academic, research, and documentation requirements.</li><li>Online Interview (Microsoft Teams): Shortlisted candidates will attend an initial interview conducted via Microsoft Teams.</li><li>Teaching Demonstration: Candidates may be required to deliver a demo lecture either online or during the campus visit. The specified subject will be shared after the first interview.</li></ul><p>Final selection will be based on academic qualifications, research profile, interview performance, and teaching demonstration.</p><p>For inquiries, please contact: HR Department</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Educational Requirements</strong> A PhD degree in Management of Information Systems (MIS) The bachelor s and Master s degree may be in Business/IT or a closely related field. All degrees must be awarded by accredited universities and obtained through traditional, on-campus study formats.</p><p><strong>Academic Rank and Experience Requirements</strong> Minimum of 4 years of experience in a reputable academic institution at the academic rank of Assistant Professor</p><p><strong>Research and Scholarly Requirements</strong> Minimum 8 full-length, high-quality academic papers published in reputable international peer-reviewed journals. Publications must meet recognized academic standards At least three (3) publications within the last five years. The applicant must be first author on a minimum of four (4) publications. Research extracted directly from the applicant s MSc or PhD thesis will not be counted.</p><p><strong>Required Official Documentation</strong> Applicants must submit the following:</p><ul><li>Detailed Curriculum Vitae (including academic rank history).</li><li>Official Experience Certificates verifying academic appointments.</li><li>Official Promotion Letters confirm academic rank advancement.</li><li>Teaching Evaluation Reports issued by the employing academic institution.</li><li>Copies of all academic degrees and official transcripts.</li><li>Research and Teaching Statements.</li><li>Copy of passport and recent photograph.</li></ul><p>Applicants must provide a valid contact number (including international country code) and an active email address for official correspondence. All submitted documents are subject to formal verification and authentication in accordance with institutional and regulatory requirements.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The appointed faculty member shall:</p><p>Teach undergraduate and/or graduate courses in accordance with approved curricula.</p><p>Supervise student research projects and academic activities.</p><p>Provide professional mentorship to students.</p><p>Develop and maintain an independent research agenda with measurable scholarly output.</p><p>Publish in internationally recognized peer-reviewed journals indexed in reputable databases.</p><p>Participate in academic committees and institutional governance.</p><p>Contribute to curriculum development and program review processes.</p><p>Support accreditation, quality assurance, and institutional effectiveness initiatives.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Eligibility and Academic Qualifications</h2><p>Educational Requirements</p><p>A PhD degree in Management of Information Systems (MIS)</p><p>The bachelor s and Master s degree may be in Business/IT or a closely related field.</p><p>All degrees must be awarded by accredited universities and obtained through traditional, on-campus study formats.</p><p>Academic Rank and Experience Requirements</p><p>Minimum of 8 years of experience in a reputable academic institution and must have held the academic rank of Associate Professor for 4 years and the academic rank of Assistant Professor for 4 years.</p><p>Research and Scholarly Requirements</p><p>Minimum 13 full-length, high-quality academic papers published in reputable international peer-reviewed journals.</p><p>Publications must meet recognized academic standards</p><p>A Scopus h-index of 20 or higher is preferred.</p><p>At least three (3) publications within the last five years.</p><p>The applicant must be first author on a minimum of seven (7) publications.</p><p>Research extracted directly from the applicant s MSc or PhD thesis will not be counted.</p><p>Required Official Documentation</p><p>Applicants must submit the following:</p><ul><li>Detailed Curriculum Vitae (including academic rank history).</li><li>Official Experience Certificates verifying academic appointments.</li><li>Official Promotion Letters confirm academic rank advancement.</li><li>Teaching Evaluation Reports issued by the employing academic institution.</li><li>Copies of all academic degrees and official transcripts.</li><li>Research and Teaching Statements.</li><li>Copy of passport and recent photograph.</li></ul><p>Applicants must provide a valid contact number (including international country code) and an active email address for official correspondence.</p><p>All submitted documents are subject to formal verification and authentication in accordance with institutional and regulatory requirements.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The ESM Systems Engineer III is required to be certified at the expert level in multiple disciplines of systems and security (e.g., Azure Solutions Architect, Windows Server Hybrid Administrator, &amp; CISSP) and provides high-level engineering and management support for all Enterprise systems. ESMs support Enterprise-class infrastructure in the RCC-SWA by providing optimization, administration, and technical documentation of all infrastructure systems. ESMs resolve and complete assigned cases and change requests and act as an escalation point for support issues. The core infrastructure technology duties include Microsoft Active Directory, Microsoft Entra ID (formerly Azure Active Directory), Microsoft Configuration Manager (formerly System Center Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager (MECM)), Windows Server Update Services (WSUS), Structured Query Language (SQL), Active Directory Federation Services (ADFS), Microsoft Identity Manager / Forefront Identity Manager (MIM/FIM), Domain Name System (DNS), Online Certificate Status Protocol (OCSP), and Public Key Infrastructure (PKI) system security and Group Policy, PowerShell scripting, and top-level support for enterprise-wide initiatives in a virtualized environment. The position is a senior role and will mentor Systems Engineers and serve as the primary support entity for problem escalation, reporting directly to the section team lead. Broad knowledge and expert hands-on experience in a large Enterprise are essential for success in this role. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Provides Enterprise-level support for Active Directory, Microsoft Entra ID (formerly Azure Active Directory), and Windows File Services in an Enterprise environment for global initiatives. + Performs problem Management and Root Cause Analysis for Corporate Identity Management in a large-scale Department of Defense setting. + Serves as an escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application, or system problems. + Installs, configures, and maintains Microsoft Active Directory, Microsoft Enterprise tools, and third-party software. + Coordinates and implements patch management, monthly Windows update deployments process to Servers and Workstations, Analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD), custom reporting using SQL and creating WQL queries. Create desktop and server images utilizing technologies such as MDT. + Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps. + Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation. + Troubleshoot servers and infrastructure equipment, assess networking requirements and implement solutions, and make accurate, independent decisions under pressure. + Coordinate work and communicate status, issues, and documentation clearly across teams and stakeholders. + Manage and prioritize multiple complex tasks simultaneously in a fast-paced, deadline-driven environment. + Performs other duties and assignments as required. Qualifications + Qualifications: + Security Clearance: + Requires an active Secret Clearance + Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required. + Bachelor’s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field. + This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. + The authorized certifications for this job title are listed as follows: + Baseline: + Cisco: CCNP: Certified Network Professional - Security + CompTIA: CASP+ ce: Advanced Security Practitioner + CompTIA: SecurityX ce + GIAC: GCED: Certified Enterprise Defender + GIAC: GCIH: Certified Incident Handler + ISACA: CISA: Certified Information Systems Auditor + ISC2: CCSP: Certified Cloud Security Professional + ISC2: CISSP (or Associate): Certified Information Systems Security Professional + Computing Environment (CE): + Microsoft: 365 Certified: Enterprise Administrator Expert + Microsoft: Certified: Azure Database Administrator Associate + Microsoft: Certified: Azure Security Engineer Associate + Microsoft: Certified: Azure Solutions Architect Expert + Microsoft: MCSA: Cloud Platform + Microsoft: MCSA: Windows Server 2012 + Microsoft: MCSA: Windows Server 2016 + Microsoft: MCSE: Cloud Platform and Infrastructure + Microsoft: MCSE: Core Infrastructure + Microsoft: MCSE: Data Management and Analytics + Microsoft: MCSE: Productivity Solutions Expert + Microsoft: MCSE: Server Infrastructure 2012 + Microsoft: MCTS: Administering and Deploying System Center 2012 Configuration Manager (SCCM) + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. + Minimum of 5 years of experience (10 preferred) in demonstrating the ability and aptitudes required to perform technical, managerial, or analytical work and coordination involving management of Enterprise level information systems. + Platforms including a combination of the following: + Microsoft Active Directory + Microsoft Entra ID (formerly Azure Active Directory) + Microsoft Configuration Manager (MCM), formerly System Center Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager (MECM), Intune, Windows Server Update Services (WSUS) + Structured Query Language (SQL) + Microsoft Identity Manager / Forefront Identity Manager (MIM/FIM) + Active Directory Federation Services (ADFS) + Domain Name System (DNS) + Public Key Infrastructure (PKI) + Azure Virtual Desktop in a Wide Area Network. + Experience with a customer service-oriented company. + Skills &amp; Technology Used: + Proficiency in using a computer - desktop or laptop. + Proficiency in using Microsoft productivity software. + Proficiency in using Email client software. + Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure. + Excellent organizational, interpersonal, written, and verbal communication skills. + Ability to perform comfortably in a fast-paced, deadline-oriented work environment and to successfully execute many complex tasks simultaneously. + Ability to Install, configure, and maintain Microsoft Active Directory, Microsoft Enterprise tools, and third-party software utilities for hardware systems within operational guidelines. + Active Directory, Microsoft Entra ID (formerly Azure Active Directory) and Windows Enterprise environment. + Microsoft Configuration Manager (formerly System Center Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager (MECM)). + Ability to analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD). + MS Active Directory Domain Services. + MS Active Directory Certificate Services (AD CS). + Ability to create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

The following announcement is for a position within the Kuwait National Space Research Centre (KNSRC), a department within KFAS.<br>Qualifications & Experience:Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, Cybersecurity or a related field (with equivalency by the Kuwait Ministry of Higher Education) Minimum of 4 years of experience in the same or related field Proficient in English and Arabic.<br>Key Accountabilities: Implement and monitor cybersecurity policies, controls, and protocols to protect the Centre’s data, systems, and network assets. Conduct vulnerability assessments, risk reviews, security checks, and coordinate actions to address identified issues. Ensure IT systems, configurations, and user practices comply with KFAS security standards, applicable Kuwaiti regulations, and relevant international standards such as ISO 27001. Manage identity and access controls and ensure user permissions are granted, reviewed, and revoked in line with policy. Monitor security tools, including SIEM, IDS/IPS, and firewalls, respond to security incidents, investigate root causes, and follow up on corrective actions. Coordinate the integration of the Centre’s IT infrastructure with Kuwait University’s firewall and network to support secure and effective connectivity. Configure and maintain VPN and WLAN infrastructure to ensure availability, performance, and security. Configure and maintain WAN, LAN, and wireless networks, including routing, switching, and access-layer equipment. Manage the configuration and performance of physical and virtual server infrastructure, including on-premises and cloud-hosted environments. Implement patching, updates, and lifecycle management for servers, operating systems, applications, and network equipment to keep systems current and secure. Manage storage solutions, backup systems, and data retention requirements to ensure data can be recovered when needed. Coordinate the rollout of new IT systems, including tracking timelines, resources, and budget use. Support the evaluation and management of IT vendors, suppliers, cloud providers, and third-party service providers to ensure service quality and value for money. Monitor maintenance contracts, software licenses, and service-level agreements and follow up to ensure vendors meet their obligations. Prepare technical specifications and support the preparation of Requests for Proposals (RFPs) for IT purchases and participate in vendor evaluation processes. Monitor warranty terms and vendor-supported systems and follow up on escalated vendor-related issues to ensure timely resolution. Review opportunities to consolidate or retire systems to reduce licensing costs and operating expenses.<br>Required Documents:Curriculum Vitae (CV). Copy of Civil ID. Certificate of insured service periods issued by the Public Institution for Social Security (PIFSS), dated on or after the announcement date. Academic certificate(s) and transcript(s), including the final graduation GPA. Equivalency of the academic certificate(s) from the Ministry of Higher Education, and Authentication of the transcript(s) for graduates of universities other than Kuwait University.<br>DISCLAIMER: Applications that do not meet the requirements or fail to submit all required documents within the announcement period will not be considered.

<p>Contribute to engagement planning by performing business process understanding along with financial audit teams to identify scope for IT Audit procedures such as test of automated control, data analysis and other audit procedures to address financial audit risks. Prepare and communicate IT Audit Plan, budget and timelines to the IT Audit Manager. Perform fieldwork and audit procedures such as IT risk assessment, test of automated / application controls, test of general IT Controls, interface controls and test of system-generated reports, risk mitigation procedures and reporting preparation. Communicate engagement issues and findings to senior management and client personnel. Contribute to a strong client relationship through interactions with client personnel. Ensure quality in delivering of client service. Follow Deloitte policies and relevant professional standards in performance of procedures. Execution of multiple concurrent engagements within multiple industries, while delivering exceptional client service according to firm standards. Report directly to managers and Senior Managers the status of engagements. Interfacing with clients' management and personnel and managing client relationships and expectations.</p><p><strong>Desired Candidate Profile</strong></p><p>BS in Computer Science, Business Computer or Management Information Systems. CISA or other relevant certification is a plus. 6 or more years of related experience within professional services, IT External audit or IT Internal Audit in Financial Services or Telecommunication Industry. Strong background in auditing techniques and/or computer control environments in Financial Services or Telecommunication Industry. Ability to plan and manage fieldwork along with ensuring deliverables meet work plan specifications and deadlines. Experience in testing general IT controls of applications, operating systems, and databases; testing of system generated reports. Proficient in understanding business processes in Financial Services or Telecommunication Industry, identifying and testing of automated application controls. Ability to perform risk mitigation procedures, which include identifying and testing mitigating controls, compensating controls etc. Articulate, well-spoken, team player and passionate about delivering tangible outcomes. Willing to work hours as needed to meet client deadlines and firm needs. Strong proficiency in basic PC applications (Excel, Word, PowerPoint) with a general understanding of data analysis techniques. Ability to work under pressure and meet deadlines. Ability to conduct extensive research. Fluent in English. Preference will be given to bilingual candidates (Arabic/English).</p>

<br> <br> <strong>Responsibilities</strong> <br> <br> <ul> <li>Provides Enterprise-level support for Active Directory, Microsoft Entra ID (formerly Azure Active Directory), and Windows File Services in an Enterprise environment for global initiatives.</li> <li>Performs problem Management and Root Cause Analysis for Corporate Identity Management in a large-scale Department of Defense setting.</li> <li>Serves as an escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application, or system problems.</li> <li>Installs, configures, and maintains Microsoft Active Directory, Microsoft Enterprise tools, and third-party software.</li> <li>Coordinates and implements patch management, monthly Windows update deployments process to Servers and Workstations, Analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD), custom reporting using SQL and creating WQL queries. Create desktop and server images utilizing technologies such as MDT.</li> <li>Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.</li> <li>Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.</li> <li>Troubleshoot servers and infrastructure equipment, assess networking requirements and implement solutions, and make accurate, independent decisions under pressure.</li> <li>Coordinate work and communicate status, issues, and documentation clearly across teams and stakeholders.</li> <li>Manage and prioritize multiple complex tasks simultaneously in a fast-paced, deadline-driven environment.</li> <li>Performs other duties and assignments as required.</li> </ul> <br> <strong>Qualifications</strong> <br> <br> <ul> <li> <strong>Qualifications:</strong> </li> <li> <strong>Security Clearance:</strong> <ul> <li>Requires an active Secret Clearance</li> </ul> </li> <li> <strong>Education / Certifications:</strong> <em>One-year related experience can be substituted for one year of education if the degree is required. </em> <ul> <li>Bachelor s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.</li> <li>This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li> <li>The authorized certifications for this job title are listed as follows:</li> </ul> </li> <li> <strong>Baseline:</strong> <ul> <li>Cisco: CCNP: Certified Network Professional - Security</li> <li>CompTIA: CASP+ ce: Advanced Security Practitioner</li> <li>CompTIA: SecurityX ce</li> <li>GIAC: GCED: Certified Enterprise Defender</li> <li>GIAC: GCIH: Certified Incident Handler</li> <li>ISACA: CISA: Certified Information Systems Auditor</li> <li>ISC2: CCSP: Certified Cloud Security Professional</li> <li>ISC2: CISSP (<strong>or Associate</strong>): Certified Information Systems Security Professional</li> </ul> </li> <li> <strong>Computing Environment (CE):</strong> <ul> <li>Microsoft: 365 Certified: Enterprise Administrator Expert</li> <li>Microsoft: Certified: Azure Database Administrator Associate</li> <li>Microsoft: Certified: Azure Security Engineer Associate</li> <li>Microsoft: Certified: Azure Solutions Architect Expert</li> <li>Microsoft: MCSA: Cloud Platform</li> <li>Microsoft: MCSA: Windows Server 2012</li> <li>Microsoft: MCSA: Windows Server 2016</li> <li>Microsoft: MCSE: Cloud Platform and Infrastructure</li> <li>Microsoft: MCSE: Core Infrastructure</li> <li>Microsoft: MCSE: Data Management and Analytics</li> <li>Microsoft: MCSE: Productivity Solutions Expert</li> <li>Microsoft: MCSE: Server Infrastructure 2012</li> <li>Microsoft: MCTS: Administering and Deploying System Center 2012 Configuration Manager (<strong>SCCM</strong>)</li> </ul> </li> <li> <strong>Experience:</strong> <em>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.</em> <ul> <li>Minimum of 5 years of experience (10 preferred) in demonstrating the ability and aptitudes required to perform technical, managerial, or analytical work and coordination involving management of Enterprise level information systems.</li> <li>Platforms including a combination of the following:<ul> <li>Microsoft Active Directory</li> <li>Microsoft Entra ID (formerly Azure Active Directory)</li> <li>Microsoft Configuration Manager (MCM), formerly System Center Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager (MECM), Intune, Windows Server Update Services (WSUS)</li> <li>Structured Query Language (SQL)</li> <li>Microsoft Identity Manager / Forefront Identity Manager (MIM/FIM)</li> <li>Active Directory Federation Services (ADFS)</li> <li>Domain Name System (DNS)</li> <li>Public Key Infrastructure (PKI)</li> <li>Azure Virtual Desktop in a Wide Area Network.</li> </ul> </li> <li>Experience with a customer service-oriented company.</li> </ul> </li> <li><br></li></ul>

Job description:<br><br> Job Summary The role of an IT Lead - PMO is one that requires an understanding of project management, organizational leadership and communication skills. The individual’s primary goal is to ensure that all projects assigned, within Digital portfolio are being managed and delivered effectively. <br>This individual will have outstanding communication skills, strong analytical and problem-solving skills as well as a genuine passion for retail. Strong presentation skills are required, as well as the confidence to manage multiple stakeholders from business teams, IT teams, external vendors and delivery partners. <br> Job Responsibilities • Manage large technical projects, define project plans, set priorities, manage resources and report on process, progress and results<br>• Provide day-to-day planning, coordination, and project management across the entirety of the software development and deployment life cycle<br>• Act as an owner, be solution-focused, analytical and drive projects from initiation to success<br>• Provide the project team with direction and vision, motivate individuals to perform, provide feedback, recognize strengths and provide challenges<br>• This is a highly visible position that will partner heavily with multiple business and technology teams and interact at all levels of the company<br>• Work closely with the product management team in full synergy to ensure that large scale projects are delivered on time and up to expectations.<br> Candidate Requirements Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related discipline. PMP, PRINCE2, or other recognized Project Management certification is preferred. Strong technical background with hands-on experience in software development and large-scale software systems. Minimum 5 years of experience leading complex, product-oriented technology projects. Proven experience managing large-scale projects involving multiple teams, stakeholders, and products. Strong analytical and problem-solving skills with the ability to make data-driven decisions. Proficiency in project management tools such as MS Project, Jira, Asana, or similar platforms. Experience working with SAP and/or other enterprise ERP systems. Good understanding of Agile delivery methodologies, including Scrum and Kanban. Demonstrated ability to manage multiple priorities simultaneously while delivering projects within agreed timelines. Strong planning skills with the ability to provide realistic effort estimates and drive project execution through to completion. Excellent stakeholder management, interpersonal, written, and verbal communication skills. Experience managing software vendors, implementation partners, and third-party service providers. Fluent in English, both written and spoken.

<p>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</p><p>The ESM Systems Engineer III is required to be certified at the expert level in multiple disciplines of systems and security (e.g., Azure Solutions Architect, Windows Server Hybrid Administrator, &amp; CISSP) and provides high-level engineering and management support for all Enterprise systems. ESMs support Enterprise-class infrastructure in the RCC-SWA by providing optimization, administration, and technical documentation of all infrastructure systems. ESMs resolve and complete assigned cases and change requests and act as an escalation point for support issues.</p><p>The core infrastructure technology duties include Microsoft Active Directory, Microsoft Entra ID (formerly Azure Active Directory), Microsoft Configuration Manager (formerly System Center Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager (MECM)), Windows Server Update Services (WSUS), Structured Query Language (SQL), Active Directory Federation Services (ADFS), Microsoft Identity Manager / Forefront Identity Manager (MIM/FIM), Domain Name System (DNS), Online Certificate Status Protocol (OCSP), and Public Key Infrastructure (PKI) system security and Group Policy, PowerShell scripting, and top-level support for enterprise-wide initiatives in a virtualized environment.</p><p>The position is a senior role and will mentor Systems Engineers and serve as the primary support entity for problem escalation, reporting directly to the section team lead. Broad knowledge and expert hands-on experience in a large Enterprise are essential for success in this role.</p><p>Program: OMDAC-SWACA</p><p>This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position.</p><p>Responsibilities</p><ul><li>Provides Enterprise-level support for Active Directory, Microsoft Entra ID (formerly Azure Active Directory), and Windows File Services in an Enterprise environment for global initiatives.</li><li>Performs problem Management and Root Cause Analysis for Corporate Identity Management in a large-scale Department of Defense setting.</li><li>Serves as an escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application, or system problems.</li><li>Installs, configures, and maintains Microsoft Active Directory, Microsoft Enterprise tools, and third-party software.</li><li>Coordinates and implements patch management, monthly Windows update deployments process to Servers and Workstations, Analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD), custom reporting using SQL and creating WQL queries.</li><li>Create desktop and server images utilizing technologies such as MDT.</li><li>Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.</li><li>Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.</li><li>Troubleshoot servers and infrastructure equipment, assess networking requirements and implement solutions, and make accurate, independent decisions under pressure.</li><li>Coordinate work and communicate status, issues, and documentation clearly across teams and stakeholders.</li><li>Manage and prioritize multiple complex tasks simultaneously in a fast-paced, deadline-driven environment.</li><li>Performs other duties and assignments as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requires an active Secret Clearance</p><p>One-year related experience can be substituted for one year of education if the degree is required. Bachelor s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field. This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</p><p>The authorized certifications for this job title are listed as follows:</p><ul><li>Baseline: Cisco: CCNP: Certified Network Professional - Security</li><li>CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>CompTIA: SecurityX ce</li><li>GIAC: GCED: Certified Enterprise Defender</li><li>GIAC: GCIH: Certified Incident Handler</li><li>ISACA: CISA: Certified Information Systems Auditor</li><li>ISC2: CCSP: Certified Cloud Security Professional</li><li>ISC2: CISSP ( or Associate ): Certified Information Systems Security Professional</li><li>Computing Environment (CE): Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>Microsoft: Certified: Azure Database Administrator Associate</li><li>Microsoft: Certified: Azure Security Engineer Associate</li><li>Microsoft: Certified: Azure Solutions Architect Expert</li><li>Microsoft: MCSA: Cloud Platform</li><li>Microsoft: MCSA: Windows Server 2012</li><li>Microsoft: MCSA: Windows Server 2016</li><li>Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>Microsoft: MCSE: Core Infrastructure</li><li>Microsoft: MCSE: Data Management and Analytics</li><li>Microsoft: MCSE: Productivity Solutions Expert</li><li>Microsoft: MCSE: Server Infrastructure 2012</li><li>Microsoft: MCTS: Administering and Deploying System Center 2012 Configuration Manager ( SCCM )</li></ul><p>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.</p><p>Minimum of 5 years of experience (10 preferred) in demonstrating the ability and aptitudes required to perform technical, managerial, or analytical work and coordination involving management of Enterprise level information systems.</p><p>Platforms including a combination of the following: Microsoft Active Directory Microsoft Entra ID (formerly Azure Active Directory) Microsoft Configuration Manager (MCM), formerly System Center Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager (MECM), Intune, Windows Server Update Services (WSUS) Structured Query Language (SQL) Microsoft Identity Manager / Forefront Identity Manager (MIM/FIM) Active Directory Federation Services (ADFS) Domain Name System (DNS) Public Key Infrastructure (PKI) Azure Virtual Desktop in a Wide Area Network.</p><p>Experience with a customer service-oriented company.</p><p>Skills &amp; Technology Used:</p><ul><li>Proficiency in using a computer - desktop or laptop.</li><li>Proficiency in using Microsoft productivity software.</li><li>Proficiency in using Email client software.</li><li>Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.</li><li>Excellent organizational, interpersonal, written, and verbal communication skills.</li><li>Ability to perform comfortably in a fast-paced, deadline-oriented work environment and to successfully execute many complex tasks simultaneously.</li><li>Ability to Install, configure, and maintain Microsoft Active Directory, Microsoft Enterprise tools, and third-party software utilities for hardware systems within operational guidelines.</li><li>Active Directory, Microsoft Entra ID (formerly Azure Active Directory) and Windows Enterprise environment.</li><li>Microsoft Configuration Manager (formerly System Center Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager (MECM)).</li><li>Ability to analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD).</li><li>MS Active Directory Domain Services.</li><li>MS Active Directory Certificate Services (AD CS).</li><li>Ability to create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.</li></ul>

<p>Your role as an experienced IT Auditor, will perform a variety of assurance and testing work for a portfolio of diversified clients in different industries focusing on FSI. Given the many opportunities to work with different engagement teams and managers, you will learn to collaborate very fast. As you progress, we train and assign you to different aspects of the engagement. During your tenure as experienced IT Auditor, you will demonstrate and develop your capabilities in the following areas: Perform business process understanding along with financial audit teams to identify scope for IT Audit procedures such as test of automated control, data analysis and other audit procedures to address financial audit risks. Prepare and communicate IT Audit Plan, budget, and timelines to the IT Audit Manager. Perform fieldwork and audit procedures such as IT risk assessment, test of automated / application controls, test of general IT Controls, interface controls and test of system-generated reports, risk mitigation procedures and reporting preparation. Identify and evaluate IT risks and impacts associated with identified issues. Communicate engagement issues and findings to senior management and client personnel. Prepare written reports on findings and recommendations from engagement work. Develop and maintain positive working relationships with client personnel.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>BS in Computer Science, Business Computer or Management Information Systems.</li><li>CISA or other relevant certification is a plus.</li><li>3+ years of related experience within professional services, IT External audit or IT Internal Audit.</li><li>Strong background in auditing techniques and/or computer control environments in Financial Services Industry.</li><li>Ability to plan and manage fieldwork along with ensuring deliverables meet work plan specifications and deadlines.</li><li>Experience in testing general IT controls of applications, operating systems, and databases; testing of system generated reports.</li><li>Proficient in understanding business processes, identifying and testing of automated application controls.</li><li>Ability to perform risk mitigation procedures, which include identifying and testing mitigating controls, compensating controls etc.</li><li>Articulate, well-spoken, team player and passionate about delivering tangible outcomes.</li><li>Willing to work hours as needed to meet client deadlines and firm needs.</li><li>Strong proficiency in basic PC applications (Excel, Word, PowerPoint) with a general understanding of data analysis techniques.</li><li>Ability to work under pressure and meet deadlines.</li><li>Ability to conduct extensive research.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>THE MISSION You are the digital heartbeat of Mama ensuring our technology runs smoothly, our teams stay connected, and our guests enjoy a seamless experience powered by reliable systems. As our IT Coordinator , you ll play a key role in supporting the technology operations of Mama Shelter Cape Town during its pre-opening journey and beyond. Working closely with the IT team, hotel departments, and Ennismore support functions, you ll help establish, maintain, and optimise the systems that keep Mama running. Here s what you ll be responsible for:</p><p><strong>Technology Support Champion</strong> Provide day-to-day IT support to hotel colleagues, troubleshooting hardware, software, network, and system-related issues to ensure smooth operations.</p><p><strong>Systems Guardian</strong> Support the setup, maintenance, and effective use of hotel technology systems, ensuring reliability and alignment with Mama and Ennismore standards.</p><p><strong>Pre-Opening IT Support</strong> Assist with IT setup, system installations, user access, hardware deployment, and technology readiness ahead of Mama Shelter Cape Town s opening.</p><p><strong>User Experience Partner</strong> Support colleagues across all departments by providing timely solutions, guidance, and training on IT systems and tools.</p><p><strong>Cybersecurity Advocate</strong> Follow and promote IT security standards, data protection practices, access controls, and company policies to safeguard hotel information.</p><p><strong>Hardware &amp; Asset Controller</strong> Maintain accurate records of IT equipment, support inventory management, and ensure all technology assets are properly maintained.</p><p><strong>Vendor &amp; Support Coordination</strong> Coordinate with external IT providers and vendors to resolve issues and ensure effective delivery of technology services.</p><p><strong>Systems &amp; Application Support</strong> Support key hospitality systems including PMS, POS, network platforms, and business applications to ensure operational continuity.</p><p><strong>Team Player with Curiosity</strong> Bring a proactive mindset, problem-solving approach, and passion for technology to support Mama s vibrant and fast-paced environment. At Mama Shelter Cape Town, technology is at the heart of creating effortless experiences and you ll help ensure Mama s teams stay connected, supported, and ready to deliver unforgettable moments.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.</p><p>Previous experience in IT Support, Help Desk, System Administration, or a similar role.</p><p>Experience within a hotel, resort, or hospitality environment is advantageous.</p><p>Knowledge of computer hardware, software, networking, and troubleshooting techniques.</p><p>Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure.</p><p>Experience with hospitality systems and applications is preferred.</p><p>Proficiency in Microsoft Office applications and IT support tools.</p><p>Strong technical troubleshooting and problem-solving skills.</p><p>Excellent communication and customer service abilities.</p><p>Strong organisational skills with attention to detail.</p><p>Ability to manage multiple priorities in a fast-paced environment.</p><p>Commitment to maintaining data security, confidentiality, and operational reliability.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The <b>IT Support Technician</b> is responsible for providing frontline technical support to faculty and staff at HQ and branches for Alarabiya Electrical Company. This role focuses on day-to-day troubleshooting, deployment, and maintenance of end-user technology, offices, software environments, network connectivity, CCTV systems, and event-related IT systems. The position ensures a high level of service availability, responsiveness, and user satisfaction across the organization.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li><b>Desktop &amp; End-User Support:</b> Provide comprehensive technical support for PCs, laptops, printers, and peripherals across the company.</li><li><b>Hardware &amp; Software Deployment:</b> Install, configure, and set up new computer systems, hardware, and standard software images.</li><li><b>Troubleshooting &amp; Maintenance:</b> Diagnose and resolve hardware, operating system, and application issues in a timely and efficient manner. Install, configure, and maintain software within computers in close coordination with IT leadership.</li><li><b>Network &amp; Infrastructure Support:</b> Assist with network connectivity troubleshooting, performance-related issues, and the maintenance of CCTV and surveillance systems.</li></ul><p><b>Educational Qualifications &amp; Certifications</b></p><ul><li><b>Education:</b> Diploma or bachelor's degree in Computer Science, Information Technology, or a related field.</li><li><b>Certifications:</b> Entry-level or relevant IT certifications are a distinct advantage (e.g., Microsoft, CompTIA, or equivalent).</li></ul><p><br></p><p><br></p></div>

Classification: Institutional Support<br><br>Reports To: Technology Support Coordinator<br><br>Location: Saad Al Abdullah, Kuwait<br><br>About The American International University<br><br>American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs based on the American model of higher education. AIU provides degrees in Engineering, Architecture and Design, and Business Administration, with English as the language of instruction. The University is committed to fostering intellectual, cultural, and personal growth, preparing graduates for leadership roles in a global society.<br><br>For more information, visit: www.aiu.edu.kw<br><br>Job Summary<br><br>The IT Support Technician is responsible for providing frontline technical support to faculty, staff, and students at American International University (AIU). This role focuses on day-to-day troubleshooting, deployment, and maintenance of end-user technology, classrooms, laboratories, offices, academic software environments, and event-related IT systems. The position ensures a high level of service availability, responsiveness, and user satisfaction across the campus.<br><br>Role Impact<br><br>This role directly supports the continuity of academic instruction and administrative operations by ensuring that technology issues are resolved promptly and learning and working environments remain fully functional. The IT Support Technician plays a key role in minimizing downtime, supporting classroom and laboratory readiness, enabling successful university events, and ensuring effective use of institutional technology resources for students, faculty, and staff.<br><br>Key Responsibilities<br><br>IT Support & Helpdesk Operations<br><br>Provide desktop and end-user support for PCs, laptops, printers, and peripherals across the university. Install, configure, and set up new computer systems, hardware, and standard software images. Diagnose and resolve hardware, operating system, and application issues in a timely and efficient manner. Log, track, and resolve incidents and service requests using the IT Helpdesk Ticketing System (Service Desk Plus). Support and train users on key university applications including Microsoft 365, Canvas LMS, and Banner SIS. Assist students, faculty, and staff with login issues, access problems, and basic authentication-related troubleshooting. Conduct IT orientation and onboarding support for new faculty and staff members. Test and validate software updates, patches, and application deployments prior to or following rollout. Printing Student and Staff ID Cards and granting necessary access. Escalate unresolved or complex issues to the Technology Support Coordinator with appropriate documentation.<br><br>Classroom, Lab & Office Technology Support<br><br>Support daily operations of classrooms, laboratories, meeting rooms, and offices to ensure technology readiness. Assist with setup, testing, and troubleshooting of audio-visual systems, presentation equipment, and hybrid learning tools. Perform pre-session checks to ensure systems are operational for classes, exams, and meetings.<br><br>Academic Software & Lab Environment Support<br><br>Install, configure, and maintain academic and instructional software within computer laboratories in coordination with Academic Affairs and IT leadership. Provide operational support for academic software platforms used in teaching and learning environments. Assist students and faculty with software access, licensing issues, and application-related troubleshooting during lab sessions. Ensure lab systems are configured consistently and remain compliant with academic and licensing requirements. Support testing and validation of academic software updates prior to semester rollouts.<br><br>Endpoint Deployment & Asset Support<br><br>Assist with deployment, imaging, configuration, and replacement of Windows 10/11 PCs, laptops, and shared systems. Maintain and update IT asset inventory, including computers, peripherals, and assigned equipment. Support ID card printing management systems and associated hardware as required.<br><br>User & System Administration<br><br>Assist with domain access, user account creation, and email registration under established procedures. Administer and maintain Active Directory accounts, group memberships, and basic permissions. Support Microsoft 365 user accounts, email configuration, and collaboration tools. Assist with user account setup, password resets, access requests, and basic identity-related troubleshooting. Support faculty, staff, and students in the effective use of Microsoft 365, email, and collaboration tools.<br><br>Network & Infrastructure Support<br><br>Assist with basic network connectivity troubleshooting and performance-related issues. Support setup and management of laptops, projectors, and presentation equipment for classrooms and meetings. Support System Administrator and Network Engineer with diagnostics and implementation of systems.<br><br>Event Technology & Technical Support<br><br>Coordinate the setup, configuration, and testing of technical requirements for university events, workshops, forums, and special activities. Provide on-site technical support during events to ensure uninterrupted operation of systems, presentations, and audio-visual equipment. Perform basic analysis of event technical requirements and proactively identify necessary systems, equipment, and configurations based on event type, scale, and venue. Demonstrate initiative in understanding requestor requirements and independently preparing appropriate technical solutions. Coordinate with the Events Department, internal IT teams, and external vendors to deliver reliable event technology support. Assist with setting up and teardown of event-related technology before and after events.<br><br>Time Attendance System Administration<br><br>Support administration and operational use of the Time Attendance System (COSEC). Generate payroll-related attendance reports and weekly faculty attendance reports as required. Upload and maintain monthly shift schedules within the COSEC system based on approved rosters. Implement approved shift changes and schedule updates requested by the HR Department. Assist with troubleshooting attendance discrepancies and system-related issues in coordination with HR and IT leadership.<br><br>Documentation, Regulatory Compliance, and Continuous Improvement<br><br>Document resolved issues, troubleshooting steps, and common fixes to support knowledge sharing. Follow IT policies, SOPs, security guidelines, and service standards. Identify recurring issues and suggest improvements to processes or configurations.<br><br>Key Competencies<br><br>Strong troubleshooting and problem-solving skills Practical knowledge of Windows, Mac and Linux operating systems, end-user hardware, and academic lab environments Ability to support students and faculty in high-usage instructional settings Basic understanding of networking, identity systems, and cloud-based productivity platforms Customer-service mindset with clear communication skills Ability to follow procedures, prioritize tasks, and work under supervision Willingness to support extended hours during peak academic periods or events<br><br>Educational Qualifications & Certification<br><br>Diploma or bachelor’s degree in computer science, Information Technology, or a related field. Entry-level or relevant IT certifications are an advantage (e.g., Microsoft, Comp TIA, or equivalent).<br><br>How To Apply<br><br>Interested candidates should visit the Job Opportunities section on our website and submit a resume and cover letter via: https://aiu.edu.kw/careers/jobs<br><br>Applications will be reviewed on a rolling basis until the position is filled.<br><br>AIU is an equal opportunity employer committed to academic excellence, professional integrity, and the principled governance of Kuwaiti higher education.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Lead, manage and continuously improve the Company&amp;#39;s Information Technology<br>function, including IFS, Infrastructure, Networks, AWS, Azure, Cybersecurity and IT<br>Support, ensuring the delivery of secure, reliable and cost-effective IT services that<br>support business operations and strategic objectives. The IT Manager is responsible for<br>planning, implementing and maintaining technology solutions, managing IT resources<br>and vendors, and driving continuous improvement across all IT services.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Qualifications &amp;Experience<br> Bachelor&amp;#39;s Degree in Information Technology, Computer Science, Information<br>Systems, or equivalent.<br> Professional certifications such as ITIL, PMP, Microsoft, Cisco, VMware, AWS,<br>Azure, Cybersecurity are an advantage.<br> 8-10 years of relevant experience, including at least 3 years in a managerial role.</p> <p>Duties &amp;amp; Responsibilities<br> Develop and implement the Company&amp;#39;s IT strategy, roadmap and annual IT plan<br>in alignment with business objectives.<br> Lead and manage all IT functions, including IFS, Infrastructure, Networks, AWS,<br>Azure, Cybersecurity, Business Applications and IT Support.<br> Ensure the availability, reliability, security and performance of all business-critical<br>IT systems and services.<br> Establish and monitor departmental KPIs, service levels (SLAs) and performance<br>metrics to ensure high-quality service delivery.<br> Manage the implementation, enhancement and support of IFS and other<br>business applications to meet operational requirements.<br> Lead IT projects and digital transformation initiatives, ensuring timely delivery<br>within approved scope, budget and quality standards.<br> Evaluate emerging technologies and recommend solutions that improve<br>operational efficiency, security and business value.<br> Develop, implement and enforce IT policies, standards and procedures in line<br>with industry best practices and company governance requirements.<br> Ensure the effectiveness of cybersecurity controls, data protection measures,<br>backup processes, disaster recovery and business continuity plans across on-<br>premises infrastructure and AWS/Azure environments.<br> Manage IT risks and ensure compliance with applicable regulations, software<br>licensing requirements and internal policies.<br> Prepare, manage and monitor the IT budget, ensuring cost-effective utilization of<br>technology investments and maximizing return on investment.<br> Manage relationships with external vendors, consultants and service providers,<br>including contract administration and performance evaluation.</p> <p> Lead, coach, develop and evaluate IT team members, ensuring appropriate<br>resource allocation, technical competency and succession planning.<br> Promote a customer-focused IT culture by continuously improving user support,<br>service quality and end-user satisfaction.<br> Prepare periodic reports for Executive Management on IT performance, major<br>initiatives, risks, cybersecurity, budgets and improvement opportunities.<br> Stay current with industry trends and emerging technologies, including IFS, AWS<br>and Azure, to support continuous innovation and business growth.<br> Perform any other duties assigned by Executive Management.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>IT Support Specialist (Female)</p><p>Job Summary</p><p><b>On Point Technology</b> is looking for a dedicated <b>Female IT Support Specialist</b> to join our team in Kuwait. The successful candidate will be responsible for providing technical support to employees and clients, troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day operations.</p><p>Key Responsibilities</p><ul><li>Provide first-line technical support for hardware, software, and network-related issues.</li><li>Install, configure, and maintain computers, laptops, printers, and other IT equipment.</li><li>Troubleshoot and resolve Windows OS, Microsoft Office, and application issues.</li><li>Monitor and maintain local network infrastructure and internet connectivity.</li><li>Set up user accounts, email accounts, and access permissions.</li><li>Perform routine system updates, backups, and preventive maintenance.</li><li>Document technical issues and maintain support records.</li><li>Coordinate with the development and technical teams when necessary.</li><li>Provide remote and on-site technical support when required.</li><li>Ensure IT assets are properly maintained and inventoried.</li></ul><p>Requirements</p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>Minimum <b>2 years of experience</b> in IT Support or a similar role.</li><li>Strong knowledge of Windows operating systems and Microsoft Office.</li><li>Basic understanding of networking (LAN/WAN, Routers, Switches, Printers).</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Good command of Arabic and English.</li></ul><p>Candidate Criteria</p><ul><li><b>Gender:</b> Female.</li><li><b>Age:</b> 25–35 years.</li><li><b>Nationality:</b> Arab.</li><li><b>Location:</b> Currently residing in Kuwait with a valid transferable residency.</li><li>A valid Kuwait driving license is an advantage.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required Skills</p><ul><li>Strong troubleshooting and problem-solving skills.</li><li>Knowledge of Windows operating systems and Microsoft Office 365.</li><li>Basic understanding of networking concepts (TCP/IP, LAN/WAN, Wi-Fi, Routers, Switches).</li><li>Experience with hardware installation, maintenance, and troubleshooting.</li><li>Familiarity with printers, scanners, and other office IT equipment.</li><li>Knowledge of user account management (Active Directory and Microsoft 365 is a plus).</li><li>Basic understanding of cybersecurity best practices and endpoint protection.</li><li>Ability to install, configure, and maintain software and operating systems.</li><li>Excellent communication and customer service skills.</li><li>Strong organizational and time management skills.</li><li>Ability to prioritize multiple support requests and work under pressure.</li><li>Ability to work independently and collaboratively within a team.</li><li>Good documentation and reporting skills.</li><li>Fluency in Arabic and a good command of English.</li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>About the Role</b> Al Mulla Exchange is seeking an experienced technology leader to head its Information Technology function and drive enterprise-wide digital transformation initiatives. The Head of Department IT will be responsible for defining and executing the organization's technology strategy, strengthening cybersecurity and operational resilience, modernizing technology platforms, and ensuring technology remains a strategic business enabler. The role will lead a multidisciplinary technology team of 60+ professionals across Kuwait, India, Egypt, and other locations. In addition, the incumbent will provide technology leadership and support across multiple subsidiaries and affiliated entities, driving standardization, innovation, and the alignment of technology initiatives with the broader strategic objectives of the Company.</p><p><b>Key Responsibilities</b></p><p><b>Technology Strategy &amp; Leadership</b></p><ul><li>Develop and execute the organization's long-term technology vision and roadmap aligned with corporate strategy.</li><li>Advise executive leadership on technology investments, digital innovation, cybersecurity, and emerging industry trends.</li><li>Build technology capabilities that support future business growth, scalability, operational efficiency, and customer experience.</li><li>Drive continuous innovation through the adoption of AI, Machine Learning, Intelligent Automation, Cloud, APIs, Data Analytics, and emerging technologies.</li></ul><p><b>Digital Transformation</b></p><ul><li>Lead enterprise-wide digital transformation initiatives across customer channels, business operations, compliance, treasury, and support functions.</li><li>Drive modernization of enterprise applications and technology platforms.</li><li>Enhance customer experience across Branch, Mobile, Web, Kiosk, and digital ecosystems.</li><li>Champion agile delivery methodologies and continuous improvement.</li></ul><p><b>Technology Delivery</b></p><ul><li>Oversee the successful execution of strategic IT programs and enterprise projects.</li><li>Ensure timely delivery of high-quality technology solutions while maintaining operational stability.</li><li>Establish robust governance, architecture standards, and software development best practices.</li><li>Lead enterprise application development and system integration initiatives.</li></ul><p><b>IT Operations &amp; Infrastructure</b></p><ul><li>Ensure high availability, scalability, security, and performance of enterprise infrastructure.</li><li>Lead infrastructure modernization, cloud adoption, disaster recovery, business continuity, and capacity planning.</li><li>Oversee IT Service Management (ITSM), helpdesk operations, asset management, and production support.</li></ul><p><b>Information Security &amp; Risk</b></p><ul><li>Ensure compliance with regulatory requirements, cybersecurity standards, and internal governance policies.</li><li>Strengthen information security frameworks and operational resilience.</li><li>Collaborate with risk, compliance, audit, and business stakeholders to maintain secure technology environments.</li></ul><p><b>Enterprise Integrations</b></p><ul><li>Lead API strategy and integration with banks, payment gateways, remittance partners, fintech platforms, AML systems, and third-party providers.</li><li>Ensure secure, scalable, and high-performing integration architecture.</li></ul><p><b>People Leadership</b></p><ul><li>Inspire, mentor, and develop a high-performing technology organization.</li><li>Build future leadership capabilities and succession plans.</li><li>Foster a culture of innovation, accountability, collaboration, and continuous learning.</li><li>Identify talent gaps and lead recruitment of world-class technology professionals.</li></ul><p><b>Vendor &amp; Financial Management</b></p><ul><li>Own the IT budget and technology investment strategy.</li><li>Build strategic partnerships with technology vendors and service providers.</li><li>Drive cost optimization while maintaining service excellence.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The ideal candidate is an accomplished technology executive with a strong record of leading enterprise technology organizations within the banking, financial services, payments, fintech, or remittance industry. You possess a strategic mindset, excellent business acumen, and the ability to translate technology into measurable business value. You thrive in complex, fast-paced environments and have successfully led large-scale digital transformation initiatives while managing geographically distributed teams.</p><p><b>Qualifications</b></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Master's degree (MBA, MIS, or equivalent) is preferred.</li><li>15+ years of progressive IT leadership experience. Minimum 8 years in senior leadership roles managing enterprise technology functions.</li><li>Demonstrated experience within Banking, Financial Services, FinTech, Payments, or Remittance industries.</li><li>Proven success in leading enterprise-scale digital transformation initiatives.</li><li>Strong expertise in enterprise architecture, software engineering, cloud technologies, cybersecurity, API integration, IT governance, and infrastructure management.</li><li>Experience managing large, multicultural teams across multiple geographies.</li><li>Professional certifications such as PMP, TOGAF, ITIL, CISSP, AWS/Azure, or equivalent will be an advantage.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br>Responsibility:<br>•<br>Lead and manage the SRE team to ensure effective monitoring, observability, and reliability practices across all digital channels.<br>•<br>Own and govern the Dynatrace platform, ensuring optimal utilization, standardization, and continuous improvement.<br>•<br>Define, implement, and evolve the observability strategy in alignment with business and technology goals.<br>•<br>Oversee monitoring operations for applications, infrastructure, and digital platforms (e.g., mobile apps and websites).<br>•<br>Ensure the development and standardization of dashboards, alerts, and business KPIs across all services.<br>•<br>Drive automation initiatives (e.g., auto-remediation, alert optimization, workflow automation) to improve efficiency and reduce manual effort.<br>•<br>Ensure full observability coverage for all new services, features, and system integrations.<br>•<br>Lead performance monitoring and optimization efforts to enhance system stability and user experience.<br>•<br>Oversee integrations between monitoring tools and other enterprise systems.<br>•<br>Establish and enforce best practices, standards, and governance for monitoring and incident management.<br>•<br>Ensure effective root cause analysis (RCA) practices and follow-up actions to prevent recurrence.<br>•<br>Monitor and report on system performance, availability, and reliability metrics.<br>•<br>Ensure proactive identification of risks, issues, and performance bottlenecks.<br>•<br>Validate and approve monitoring configurations, alerting strategies, and dashboard designs.<br>•<br>Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies, Group policies and report any information/physical security breaches, non-compliance gaps or incidents to the supervisor/manager immediately<br>•<br>Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait<br>•<br>Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminates hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities to all youth .<br>What We Need From You<br>Skills:<br>•<br>Manage team workload, priorities, and resource allocation to ensure service reliability and operational efficiency.<br>•<br>Provide technical guidance, coaching, and mentorship to team members.<br>•<br>Set performance objectives and conduct regular evaluations for team members.<br>•<br>Collaborate with development, infrastructure, and business teams to ensure alignment and effective communication.<br>•<br>Operating Systems &amp; Infrastructure Awareness<br>•<br>Troubleshooting &amp; Root Cause Thinking<br>•<br>Intermediate - Networking background<br>•<br>Intermediate - Programming and development (Java script, React, React Native etc.)<br>•<br>Intermediate - SQL/ PLSQL<br>Education Level &amp; Major: Bachelor s degree in Computer Science, Information Technology, Software Engineering, or a any related field.<br>About Application Process<br>If you meet the criteria and you are enthusiastic about the role, we would welcome your application.<br>To<br>complete the application you would need the following document(s):<br>• Resume/CV<br>• Passport-size photograph<br>• Highest Education Qualification<br>• Copy of Civil ID/Passport<br>Apply for This Vacancy<br>Back<br></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary <br></span><p>The role of an IT Lead - PMO is one that requires an understanding of project management, organizational leadership and communication skills. The individual’s primary goal is to ensure that all projects assigned, within Digital portfolio are being managed and delivered effectively.&nbsp;<br> This individual will have outstanding communication skills, strong analytical and problem-solving skills as well as a genuine passion for retail. Strong presentation skills are required, as well as the confidence to manage multiple stakeholders from business teams, IT teams, external vendors and delivery partners.&nbsp;<br> &nbsp;</p><br> <br><br>Job Responsibilities <br><p>•&nbsp;&nbsp; &nbsp;Manage large technical projects, define project plans, set priorities, manage resources and report on process, progress and results<br> •&nbsp;&nbsp; &nbsp;Provide day-to-day planning, coordination, and project management across the entirety of the software development and deployment life cycle<br> •&nbsp;&nbsp; &nbsp;Act as an owner, be solution-focused, analytical and drive projects from initiation to success<br> •&nbsp;&nbsp; &nbsp;Provide the project team with direction and vision, motivate individuals to perform, provide feedback, recognize strengths and provide challenges<br> •&nbsp;&nbsp; &nbsp;This is a highly visible position that will partner heavily with multiple business and technology teams and interact at all levels of the company<br> •&nbsp;&nbsp; &nbsp;Work closely with the product management team in full synergy to ensure that large scale projects are delivered on time and up to expectations.<br> &nbsp;</p><br> <br><br>Candidate Requirements <br><ul> <li>Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related discipline.</li> <li>PMP, PRINCE2, or other recognized Project Management certification is preferred.</li> <li>Strong technical background with hands-on experience in software development and large-scale software systems.</li> <li>Minimum 5 years of experience leading complex, product-oriented technology projects.</li> <li>Proven experience managing large-scale projects involving multiple teams, stakeholders, and products.</li> <li>Strong analytical and problem-solving skills with the ability to make data-driven decisions.</li> <li>Proficiency in project management tools such as MS Project, Jira, Asana, or similar platforms.</li> <li>Experience working with SAP and/or other enterprise ERP systems.</li> <li>Good understanding of Agile delivery methodologies, including Scrum and Kanban.</li> <li>Demonstrated ability to manage multiple priorities simultaneously while delivering projects within agreed timelines.</li> <li>Strong planning skills with the ability to provide realistic effort estimates and drive project execution through to completion.</li> <li>Excellent stakeholder management, interpersonal, written, and verbal communication skills.</li> <li>Experience managing software vendors, implementation partners, and third-party service providers.</li> <li>Fluent in English, both written and spoken.</li> </ul><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><ol> </ol> <p>Key Responsibilities</p> <p>1. IT Strategy, Governance and Presidential Advisory</p> <ul> <li>Serve as the President's primary technology advisor translating institutional strategic objectives into technology investment decisions, capability roadmaps, and implementation sequencing</li> <li>Develop, own, and execute AIU's multi-year Technology Strategic Plan, updated annually and aligned with the RISE Strategy 2026 2030 KPIs and the WSCUC accreditation evidence requirements</li> <li>Establish and chair the AIU Technology Governance Committee a cross-functional body including the VPAA, VP Administration &amp; Finance, VP Enrollment, and Faculty Council representative to set institutional technology priorities and resolve competing demands on IT resources</li> <li>Present quarterly technology performance reports to the President and an annual technology state-of-institution report to the Board of Trustees in plain language, not technical language</li> <li>Manage the IT budget with full accountability for return on investment: technology spend must be justified by measurable institutional outcomes, not by technical preference</li> <li>Lead all major technology vendor selection, contract negotiation, and relationship management ensuring AIU obtains best-value agreements and maintains leverage with strategic technology partners</li> </ul> <p><br></p> <p>Reporting Departments (If Applicable)</p> <ul> <li>Executive Director of Information Technology: day-to-day IT operations, helpdesk, infrastructure, and enterprise platform administration</li> <li>Digital Transformation Office Director: program management for all transformation initiatives, process automation, and workflow digitalization</li> <li>Cybersecurity &amp; Data Governance Lead: information security, data governance standards, and compliance</li> </ul> <p> <br> </p> <p>Minimum Qualifications: </p> <p>Education</p> <ul> <li>Doctorate (PhD) in Computer Science, Information Technology, Computer Engineering, or a closely related field strongly preferred</li> <li>Master's degree in a relevant discipline required as a minimum; candidates with a master's and exceptional, directly relevant GCC higher education CIO experience will be considered</li> </ul> <p> <br> </p> <p>Experience</p> <ul> <li>Minimum ten (10) years of progressive technology leadership experience, with at least five (5) years at CIO, Deputy CIO, or equivalent executive level in a higher education institution</li> <li>Demonstrated experience leading campus digital transformation, specifically the transition of institutional processes from manual, Excel, and SharePoint-based workflows to integrated, automated enterprise systems</li> <li>Proven track record in selecting, implementing, and optimizing enterprise university platforms, particularly Banner (SIS), Canvas (LMS), Salesforce (CRM), Oracle or equivalent ERP, and business intelligence tools</li> <li>Experience building and executing AI strategies in an institutional or enterprise context, not theoretical familiarity with AI, but demonstrated deployment of AI tools that delivered measurable operational improvements</li> <li>Experience working in GCC higher education is a significant advantage, candidates with UAE, Kuwait, Saudi Arabia, or comparable Gulf university CIO experience are strongly preferred</li> <li>Experience managing technology in a context of accreditation preparation, WASC, AACSB, ABET, or comparable quality assurance framework, is a substantial advantage</li> </ul> <p> <br> </p> <p>Technical Knowledge</p> <ul> <li>Deep proficiency with higher education enterprise platforms: Ellucian Banner or equivalent SIS, Canvas or comparable LMS, Salesforce or equivalent CRM, Oracle Fusion/EBS or equivalent ERP, Tableau or equivalent BI</li> <li>Cloud architecture and management expertise: Azure, AWS, or GCP, including IaaS, PaaS, SaaS governance, cloud migration strategy, and hybrid infrastructure management</li> <li>AI and machine learning application: practical experience deploying AI tools in an institutional setting, student success analytics, process automation, natural language processing, or predictive modelling</li> <li>Cybersecurity governance: demonstrated knowledge of ISO/IEC 27001, NIST frameworks, and risk-based security program management, including incident response and business continuity planning</li> <li>Data governance and integration: experience designing data governance frameworks, master data management standards, and system integration architectures that eliminate data silos</li> <li>DevOps and automation: familiarity with modern DevOps practices, RPA tools, and workflow automation platforms that reduce manual administrative workload</li> </ul> <p> <br> </p> <p>Leadership and Interpersonal Competencies</p> <ul> <li>The ability to translate complex technology concepts into clear business and strategic language for Board members, the President, Deans, and faculty, technology leadership at the C-suite level is fundamentally a communication role</li> <li>Demonstrated change management capability, the ability to lead people through technology-driven organizational change with empathy, clarity, and persistence</li> <li>Service-oriented leadership: AIU's IT function exists to serve students, faculty, and staff, the CIO must model and build a culture where the technology team measures its success by the outcomes it enables, not the systems it manages</li> <li>Executive-level stakeholder engagement: the CIO sits on the Senior Leadership Team and must be an effective, credible peer contributor to institutional strategy discussions that extend beyond technology</li> </ul> <p><br></p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Location:</b></p><br><br>Kuwait City, Al Kuwayt, Kuwait<br><p><b>Job ID:</b></p><br><br>R0140514<br><p><b>Date Posted:</b></p><br><br>2026-08-12<br><p><b>Company Name:</b></p><br><br>HITACHI ENERGY ENGINEERING TECHNOLOGIES CO. (KSCC)<br><p><b>Profession (Job Category):</b></p><br><br>Engineering &amp; Science<br><p><b>Job Schedule:&nbsp;</b></p><br><br>Full time<br><p><b>Remote:</b></p><br><br>No<br><p><b>Job Description:</b></p><br><br><p><span><b>The opportunity</b></span></p><br><br><br><p>Join a team that specializes in providing remote and on-site services for protection systems in transmission and distribution substations, ensuring solutions that are timely, cost-effective, and aligned with customer expectations. Our work adheres to industry-standard processes, safety protocols, and best practices—delivering reliability and excellence every step of the way.</p><br><br><br><p><span><b>How you’ll make an impact&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</b></span></p><br><br><ul><li><p><span><span>Driving service sales and business development activities across assigned countries and market&nbsp;segments (e.g., Utilities, Power Generation, Oil &amp; Gas, EPCs, Industrial clients).</span></span></p><br><br></li><li><p><span><span>Performing relay testing, commissioning, maintenance, and troubleshooting at client substations.</span><br><span>Possess knowledge of structured programming, communication techniques, and protocols for Hitachi Energy relays and familiarity with&nbsp;other relays manufacturers is preferable.</span></span></p><br><br></li><li><p><span><span>Troubleshooting system protection problems and schemes effectively and understanding different protection and communication schemes and supervising the installation and commissioning of automation systems, ensuring full compliance with standards and best&nbsp;practices.</span></span></p><br><br></li><li><p><span><span>Demonstrate expertise in testing, commissioning, maintenance, and troubleshooting of protection systems for all equipment in&nbsp;substations up to 400 kV voltage level.</span></span></p><br><br></li><li><p><span><span>Experience in testing, commissioning, maintenance, and troubleshooting of protection systems for all equipment in&nbsp;power stations and refinery environments.</span></span></p><br><br></li><li><p><span><span>Training site operators in the use of works and ensure site-specific manuals and documentation are available before handover and are highly familiar with interlocking schemes and gas tripping schemes across all voltage levels from 380 V to 400 kV.</span></span></p><br><br></li><li><p><span><span>Consult with clients or their representatives to determine their needs and priorities.</span></span></p><br><br></li><li><p><span><span>Provide written procedures for switching, energization, isolation methods for testing, commissioning, and maintenance work.</span></span></p><br><br></li><li><p><span><span>Coordinate and oversee substation technicians and electricians, and serve as project manager, serve as the primary customer contact for specific projects, maintain a professional presentation when dealing with employees, clients, and suppliers and be well-versed in technical and safety precautions when working in live substations.</span></span></p><br><br></li><li><p><span><span>Possess leadership skills and the ability to lead, supervise, and assign work to the protection team and unnecessary outages while working in Brownfield substations or on any type of energized equipment and experience in troubleshooting electrical parts for various types of switchgear.&nbsp;</span></span></p><br><br></li><li><p><span><span>You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.</span></span></p><br><br></li><li><p><span><span>Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</span></span></p><br><br></li></ul><br><p><span><b>Your background</b>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></p><br><br><ul><li><p><span><span>A bachelor’s degree in electrical engineering is preferred.</span></span></p><br><br></li><li><p><span><span>Minimum 7 years of relevant experience is required.</span></span></p><br><br></li><li><p><span><span>Strong communication and interpersonal skills.</span></span></p><br><br></li><li><p><span><span>Ability to work independently and as part of a team.</span></span></p><br><br></li><li><p><span><span>Proficient in using testing and diagnostic equipment.</span></span></p><br><br></li><li><p><span><span>Ability to interpret and work from electrical drawings and schematics.</span></span></p><br><br></li><li><p><span><span>Strong organizational and time management skills.</span></span></p><br><br></li><li><p><span><span>Commitment to continuous improvement and learning.</span></span></p><br><br></li><li><p><span><span>Proficiency in both spoken &amp; written English language is required.</span></span></p><br><br></li></ul><br><br><p><b>Accessibility and reasonable accommodation</b></p><br><br><p><b>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a </b><span><b><u>general inquiry form</u></b></span><b> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</b></p><br><br><br><p><b>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</b></p><br><br><br><p><b>Use of Al and automated tools in recruitment</b></p><br><br><p><b>As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as </b><span><b><u>Hitachi's Global Data Privacy Notice.</u></b></span><b><br><span>Background Screening and Security Checks</span></b></p><br><br><p><b><span>As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.</span></b></p><br><br><p><b><span>For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.</span></b></p><br><br><p><b><span>The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.</span></b></p><br><br><br> </div>

<p><span ><b>Job Summary</b></span></p><p><span ><br></span></p><p><span > The IT Support Technician is responsible for providing frontline technical support to faculty, staff, and students at American International University (AIU). This role focuses on day-to-day troubleshooting, deployment, and maintenance of end-user technology, classrooms, laboratories, offices, academic software environments, and event-related IT systems. The position ensures a high level of service availability, responsiveness, and user satisfaction across the campus.</span></p><p>Role Impact This role directly supports the continuity of academic instruction and administrative operations by ensuring that technology issues are resolved promptly and learning and working environments remain fully functional. The IT Support Technician plays a key role in minimizing downtime, supporting classroom and laboratory readiness, enabling successful university events, and ensuring effective use of institutional technology resources for students, faculty, and staff.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>IT Support &amp; Helpdesk Operations</p><ul><li>Provide desktop and end-user support for PCs, laptops, printers, and peripherals across the university.</li><li>Install, configure, and set up new computer systems, hardware, and standard software images.</li><li>Diagnose and resolve hardware, operating system, and application issues in a timely and efficient manner.</li><li>Log, track, and resolve incidents and service requests using the IT Helpdesk Ticketing System (ServiceDesk Plus).</li><li>Support and train users on key university applications including Microsoft 365, Canvas LMS, and Banner SIS.</li><li>Assist students, faculty, and staff with login issues, access problems, and basic authentication-related troubleshooting.</li><li>Conduct IT orientation and onboarding support for new faculty and staff members.</li><li>Test and validate software updates, patches, and application deployments prior to or following rollout.</li><li>Printing Student and Staff ID Cards and granting necessary access.</li><li>Escalate unresolved or complex issues to the Technology Support Coordinator with appropriate documentation.</li></ul><p>Classroom, Lab &amp; Office Technology Support</p><ul><li>Support daily operations of classrooms, laboratories, meeting rooms, and offices to ensure technology readiness.</li><li>Assist with setup, testing, and troubleshooting of audio-visual systems, presentation equipment, and hybrid learning tools.</li><li>Perform pre-session checks to ensure systems are operational for classes, exams, and meetings.</li></ul><p>Academic Software &amp; Lab Environment Support</p><ul><li>Install, configure, and maintain academic and instructional software within computer laboratories in coordination with Academic Affairs and IT leadership.</li><li>Provide operational support for academic software platforms used in teaching and learning environments.</li><li>Assist students and faculty with software access, licensing issues, and application-related troubleshooting during lab sessions.</li><li>Ensure lab systems are configured consistently and remain compliant with academic and licensing requirements.</li><li>Support testing and validation of academic software updates prior to semester rollouts.</li></ul><p>Endpoint Deployment &amp; Asset Support</p><ul><li>Assist with deployment, imaging, configuration, and replacement of Windows 10/11 PCs, laptops, and shared systems.</li><li>Maintain and update IT asset inventory, including computers, peripherals, and assigned equipment.</li><li>Support ID card printing management systems and associated hardware as required.</li></ul><p>User &amp; System Administration</p><ul><li>Assist with domain access, user account creation, and email registration under established procedures.</li><li>Administer and maintain Active Directory accounts, group memberships, and basic permissions.</li><li>Support Microsoft 365 user accounts, email configuration, and collaboration tools.</li><li>Assist with user account setup, password resets, access requests, and basic identity-related troubleshooting.</li><li>Support faculty, staff, and students in the effective use of Microsoft 365, email, and collaboration tools.</li></ul><p>Network &amp; Infrastructure Support</p><ul><li>Assist with basic network connectivity troubleshooting and performance-related issues.</li><li>Support setup and management of laptops, projectors, and presentation equipment for classrooms and meetings.</li><li>Support System Administrator and Network Engineer with diagnostics and implementation of systems.</li></ul><p>Event Technology &amp; Technical Support</p><ul><li>Coordinate the setup, configuration, and testing of technical requirements for university events, workshops, forums, and special activities.</li><li>Provide on-site technical support during events to ensure uninterrupted operation of systems, presentations, and audio-visual equipment.</li><li>Perform basic analysis of event technical requirements and proactively identify necessary systems, equipment, and configurations based on event type, scale, and venue.</li><li>Demonstrate initiative in understanding requestor requirements and independently preparing appropriate technical solutions.</li><li>Coordinate with the Events Department, internal IT teams, and external vendors to deliver reliable event technology support.</li><li>Assist with setting up and teardown of event-related technology before and after events.</li></ul><p>Time Attendance System Administration</p><ul><li>Support administration and operational use of the Time Attendance System (COSEC).</li><li>Generate payroll-related attendance reports and weekly faculty attendance reports as required.</li><li>Upload and maintain monthly shift schedules within the COSEC system based on approved rosters.</li><li>Implement approved shift changes and schedule updates requested by the HR Department.</li><li>Assist with troubleshooting attendance discrepancies and system-related issues in coordination with HR and IT leadership.</li></ul><p>Documentation, Regulatory Compliance, and Continuous Improvement</p><ul><li>Document resolved issues, troubleshooting steps, and common fixes to support knowledge sharing.</li><li>Follow IT policies, SOPs, security guidelines, and service standards.</li><li>Identify recurring issues and suggest improvements to processes or configurations.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p>Diploma or bachelor's degree in computer science, Information Technology, or a related field. Entry-level or relevant IT certifications are an advantage (e.g., Microsoft, CompTIA, or equivalent).