Head Pastry Jobs in Kuwait

<p>Sales Manager Wanted</p><p>Has experience in Horca food materials</p>

???? مطلوب مدير عمليات<br>تعلن شركة متخصصة في الأصباغ ومواد الديكور عن حاجتها إلى:<br>???? مدير العمليات<br>المهام والمسؤوليات:• الإشراف على جميع المشاريع والأعمال التنفيذية ومتابعة نسب الإنجاز.• إعداد الخطط التشغيلية ومتابعة البرامج الزمنية للمشاريع.• إدارة والإشراف على فرق العمل والمشرفين والفنيين.• متابعة الجودة والتأكد من تنفيذ الأعمال وفق المواصفات المعتمدة.• متابعة احتياجات المشاريع من المواد والتنسيق مع المخازن والمشتريات.• مراقبة تكاليف العمالة والمواد والإنتاجية وتقليل الهدر وإعادة العمل.• إعداد ومراجعة التقارير التشغيلية اليومية والأسبوعية والشهرية.• متابعة تسليم وإغلاق المشاريع ومعالجة الملاحظات.<br>المتطلبات:???? مؤهل جامعي في الهندسة.???? خبرة عملية مناسبة في إدارة العمليات أو إدارة المشاريع أو مجال ذي صلة.????️ خبرة في شركات المقاولات أو الدهانات أو التشطيبات أو أعمال الصيانة تعتبر ميزة.???? خبرة في إدارة فرق العمل والفنيين.???? القدرة على قراءة وتحليل التقارير التشغيلية والمالية.???? إجادة استخدام برامج Microsoft Office والأنظمة التشغيلية ذات العلاقة.???? القدرة على إعداد الخطط والتقارير وتحليل الأداء.???? لديه قدرة جيدة على التواصل الفعال وحل المشكلات مع العملاء والجهات ذات الصلة.<br>???? الراتب: 850 – 1000 د.ك<br>???? مكان العمل: الكويت<br>???? للتواصل: 66471688

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Key Responsibilities</strong></span></p><br><p>Food Preparation &amp; Production</p><br><ul><li><p>Prepare a variety of breads, pastries, cakes, desserts, cookies and other baked products according to standardized recipes.</p><br></li><li><p>Assist in the production of buffet desserts, à la carte desserts, banquet pastries, and seasonal specialty items.</p><br></li><li><p>Measure, mix, proof, bake, decorate, and finish pastry and bakery products while maintaining consistency and quality.</p><br></li><li><p>Prepare fillings, creams, mousses, sauces, icings, glazes, and chocolate garnishes.</p><br></li><li><p>Ensure products are presented attractively and meet established quality standards.</p><br></li><li><p>Monitor product freshness and rotate stock using the First-In, First-Out (FIFO) method.</p><br></li></ul><p><span><strong>Day-to-Day Responsibilities</strong></span></p><br><ul><li><p>Attend daily kitchen briefings and review production requirements.</p><br></li><li><p>Prepare ingredients and mise en place for daily pastry and bakery production.</p><br></li><li><p>Bake and decorate products according to production schedules.</p><br></li><li><p>Assist in buffet setup, replenishment, and presentation.</p><br></li><li><p>Monitor oven temperatures, baking times, and product quality.</p><br></li><li><p>Maintain cleanliness and organization of workstations, equipment, and storage areas.</p><br></li><li><p>Properly label, store, and rotate ingredients and finished products.</p><br></li><li><p>Report equipment malfunctions or maintenance needs to supervisors.</p><br></li><li><p>Support other kitchen sections when operationally required.</p><br></li><li><p>Follow all food safety, hygiene, and sanitation procedures.</p><br></li></ul><p><span><strong>Qualifications:</strong></span></p><br><p><strong>Education</strong></p><br><ul><li><p>Certificate or Diploma in Culinary Arts, Pastry, Bakery, or a related field preferred.</p><br></li></ul><p><strong>Experience</strong></p><br><ul><li><p>Minimum <strong>1–2 years</strong> of experience in a pastry or bakery kitchen, preferably within a hotel or hospitality environment.</p><br></li><li><p>Experience in producing breads, pastries, cakes, desserts, and buffet items is an advantage.</p><br></li></ul><p><span><strong>Skills Required:</strong></span></p><br><ul><li><p>Knowledge of pastry and bakery techniques.</p><br></li><li><p>Basic cake decorating and dessert presentation.</p><br></li><li><p>Understanding of baking methods and ingredient handling.</p><br></li><li><p>Familiarity with HACCP and food safety standards.</p><br></li><li><p>Ability to operate bakery and pastry equipment safely.</p><br></li></ul><p><span><strong>What We Offer</strong></span></p><br><p>At IHG Hotels &amp; Resorts, we offer a competitive salary and benefits package, opportunities for career growth and development, continuous learning and training, and a supportive, inclusive workplace where colleagues are valued and empowered. Eligible colleagues may also receive duty meals, accommodation, transportation, annual leave, airfare entitlement, medical insurance, and other benefits in accordance with company policy, while enjoying the opportunity to build a rewarding career with one of the world's leading hospitality companies.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About The Client</b></p><p>A Kuwait-based organization operating within the food and beverage sector for more than a decade. The company develops and manages a portfolio of restaurant concepts, overseeing culinary operations, quality standards, and continuous operational excellence across multiple outlets.</p><p><b>About The Role</b></p><p>To set the strategic direction, technical standard, and innovation pipeline for all bakery and pastry operations — across central kitchen and outlet level — while ensuring consistent quality, presentation, taste, portioning, food safety, cleanliness, and operational efficiency. The Head of Baking &amp; Pastry serves as the technical authority, auditor, and trainer for all baking and pastry operations across brands and outlets, and partners with the Culinary Director on category strategy, product development, and long-term capability building.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>About You</b></p><p>An ideal candidate would have the following:</p><ul><li>Diploma or Bachelor's Degree in Culinary Arts or a related field.</li><li>10–15 years of professional in Bread and Pastries</li><li>Experience in: multi-unit restaurant/bakery operations, central kitchen/commissary management, high-volume bread and pastry production, new product development and menu innovation</li><li>Strong knowledge of food safety standards (HACCP), recipe standardization, portion control, and food cost management.</li><li>Experience conducting kitchen audits and implementing operational improvements.</li><li>Strong leadership, coaching, and team development skills.</li><li>Excellent attention to detail with the ability to maintain consistent quality across multiple outlets.</li><li>Experience within restaurant groups or hospitality operations is highly preferred.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a skilled and passionate Pastry Chef to join our culinary team in Al Kuwait. This position offers a unique opportunity for individuals who take pride in their baking skills and enjoy creating a variety of delicious pastries and desserts. As a Pastry Chef, you will have the chance to showcase your creativity while preparing a range of sweet treats that delight our customers and enhance their dining experience.</p><p>In this role, you will oversee daily operations in the pastry kitchen, ensuring that all items are prepared to the highest quality standards. We value a collaborative team culture, where your input and ideas are welcomed. You will also have opportunities for growth and development, allowing you to refine your skills and stay updated with the latest trends in the pastry industry. Joining our team means being part of a supportive environment where you can thrive and advance your culinary career.</p><p>Your role will involve not only baking but also managing orders, controlling costs, and minimizing waste, which are crucial for the efficiency of our kitchen operations. As you gain experience, you will play a key role in research and development, creating new recipes based on market trends. This position is ideal for those who aspire to grow within the culinary field and take on more responsibilities over time.</p><p><b>Responsibilities:</b></p><ol><li>Oversee daily operations in the pastry kitchen, ensuring that all pastries and desserts are prepared according to established recipes and quality standards for optimal customer satisfaction.</li><li>Manage order preparation and ensure timely delivery of pastry items, coordinating with the kitchen team to maintain efficient workflow and meet customer demands.</li><li>Control costs and minimize waste by implementing efficient production processes and monitoring ingredient usage throughout the baking process.</li><li>Conduct research and development on new pastry recipes and techniques based on current market trends to keep our offerings fresh and appealing to customers.</li><li>Maintain inventory levels of baking supplies and ingredients, placing orders as needed to ensure the kitchen is well-stocked for daily operations.</li><li>Train and mentor junior pastry staff, providing guidance on best practices and techniques to enhance their skills and confidence in the kitchen.</li><li>Ensure cleanliness and organization of the pastry kitchen, adhering to health and safety regulations to maintain a safe working environment for all team members.</li><li>Experiment with new flavor combinations and presentation styles, continuously seeking ways to innovate and elevate our dessert offerings.</li><li>Participate in team meetings to discuss menu updates, customer feedback, and operational improvements, fostering a collaborative environment focused on excellence.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Proficiency in pastry techniques, including baking, decoration, and presentation, to create high-quality desserts.</li><li>Strong creativity and attention to detail to develop unique and visually appealing pastry items that attract customers.</li><li>Excellent time management skills to effectively handle multiple tasks and meet deadlines in a busy kitchen environment.</li><li>Knowledge of food safety and sanitation practices to maintain a clean and safe workspace for all staff.</li><li>Ability to work well in a team, collaborating with colleagues to ensure smooth kitchen operations.</li><li>Strong organizational skills to manage inventory and control costs effectively within the pastry department.</li><li>Willingness to learn and adapt to new trends and techniques in the pastry field to stay competitive in the industry.</li></ul></div>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Pastry Chef, you’re not just managing the hotel’s daily pastry production – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Lead day-to-day pastry operations: Oversee the preparation, execution, and presentation of pastries and desserts while ensuring quality and efficiency Produce high-quality pastries: Prepare breads, rolls, breakfast pastries, and desserts following standard recipes for restaurants and banquets Enhance menu offerings: Create and implement new pastry recipes and seasonal menus to elevate the dining experience Ensure quality and presentation: Decorate pastries and cakes with creativity and precision, maintaining high presentation standards Manage product inventory: Maintain an adequate supply of prepared products and ensure proper storage for freshness and quality Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.<br><br><p><b>What You Will Do</b></p><br><br><ul><li><p>Assist the Chef de Partie in preparing and baking a variety of breads, pastries, cakes, and desserts in line with established recipes and quality standards.</p><br><br></li><li><p>Ensure consistent product quality, presentation, and freshness across all bakery items.</p><br><br></li><li><p>Support inventory management, stock rotation, ordering, and cost control while minimizing waste.</p><br><br></li><li><p>Maintain high standards of food safety, hygiene, and cleanliness throughout the work area.</p><br><br></li><li><p>Collaborate with the culinary team to ensure smooth daily operations and timely production.</p><br><br></li><li><p>Contribute ideas for new menu items and seasonal specialties while staying current with industry trends.</p><br><br></li><li><p>Support the training and development of junior team members as required.</p><br><br></li><li><p>Demonstrate flexibility to work various shifts, including weekends and public holidays, based on operational needs.</p><br><br></li><li><p>Uphold the hotel's service standards and deliver exceptional quality in all aspects of the role.</p><br><br></li></ul><br><p><b>What You Bring:</b></p><br><br><ul><li><p>Minimum 2 years’ experience as a Demi Chef De Partie in Pastry Kitchen a similar role in luxury five-star hotels.</p><br><br></li><li><p>Strong knowledge of Food Safety, HACCP, and COSHH regulations.</p><br><br></li><li><p>Fluent English communication skills.</p><br><br></li><li><p>Passion for pastry and baking.</p><br><br></li><li><p>Strong work ethic with a collaborative team spirit.</p><br><br></li></ul><br><p><b>What we offer:&nbsp;</b></p><br><br><ul><li><p>Full board shared living accommodation in a high quality, well-resourced compound.</p><br><br></li><li><p>Complimentary nights at FS Hotels worldwide.</p><br><br></li><li><p>Regular social and sporting events.</p><br><br></li><li><p>Paid home leave tickets.</p><br><br></li><li><p>Quality employee meals.</p><br><br></li><li><p>Transportation to and from work.</p><br><br></li><li><p>Free Wi-Fi in accommodation and employee transportation buses.</p><br><br></li></ul><br><p><b>Work Authorization</b></p><br><br><p>Hotel will apply for the work authorization for the successful candidate</p><br><br><p><br>We look forward to receiving your application!</p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary <br></span><p>The Section head is fully responsible and accountable for sound section operations. The role focuses on leading section sales team in alignment with business strategies, in which all are responsible for providing customers with high level of services. Major focus of Section Head in driving sales and profitability to meet pre-set section targets. The Group Section Head is totally responsible for providing friendly work environment, and ensures section employees’ development through coaching and mentoring.</p><br> <br><br>Job Responsibilities <br><p><strong>Sales</strong></p><br> <ul> <li>Manages and leads staff in achieving section’s targets</li> <li>Drives section’s sales activities to achieve targets in cash, credit, warranties &amp; accessories</li> <li>Ensures proper implementation of promotional activities to support higher sales results</li> <li>Ensures adequate involvement of section team in analyzing sales data to maximize business results</li> <li>Follows up with sales associates on section &amp; individual achievements</li> <li>Assists sales staff in completing difficult sales transactions</li> </ul> <p><strong>Customer Service</strong></p><br> <ul> <li>Provides exceptional customer service and ensures sales associates also provide the same level of service.</li> <li>Handles and follows on section customer’s complaints and inquires;</li> <li>Interacts with section customers to ensure the quality of services provided.</li> <li>Ensures reviewing section’s CSI results and takes necessary actions&nbsp;&nbsp;</li> </ul> <p><strong>Operations</strong></p><br> <ul> <li>Plans and prepares work schedules and assigns section’s employees to specific duties, manages break periods, working hours, sick leaves, and vacations;</li> <li>Inspects section merchandise to ensure it is correctly priced and displayed</li> <li>Requests and suggests section’s product range/variety and maintain stock levels</li> <li>Ensures full implementation of merchandise, planogram, display, saleable as per merchandise guidelines at section level</li> <li>Secures section merchandise by implementing security systems and measures.</li> <li>Reports to Store Manager on section operations, performance and resources</li> <li>Ensures all section’s activities in alignment with organizational policies &amp; procedures.</li> <li>Maintains section’s cost control measures in alignment with business objectives.</li> <li>Ensures section’s adequate level of merchandise and supplies through coordination with relevant departments</li> <li>Ensures sending section’s perpetual count to store manager on monthly bases</li> <li>Maintains adequate section’s manpower according to budget</li> <li>Conducting yearly appraisals and performance reviews with development plans for section employees</li> <li>Conduct section’s checklist</li> <li>Provides constant coaching, mentoring and training for all section staff</li> <li>Ensures providing safe &amp; secured work environment at section level</li> <li>Ensures sound housekeeping at section level</li> <li>Ensures section employee awareness of safety and emergency procedures.</li> </ul> <br><br>Candidate Requirements <br><p><u><strong>Cont. Job Responsibilities</strong></u></p><br> <p><u><strong>Talent Development</strong></u></p><br> <ul> <li>Trains section staff on store policies, department procedures, and job duties;</li> <li>Leads section employees engaged in sales activities and conducting of inventories,</li> <li>Ensures compliance of section employees with established location security, sales, cleanliness and record keeping procedures and systems;</li> <li>Monitors and evaluates section staff performance and training needs;</li> <li>Develops, inspires, motivates and provides coaching and mentoring to section staff;</li> <li>Ensures section employees’ commitment to organizational objectives.</li> </ul> <p><u><strong>Candidate Requirements:</strong></u></p><br> <ul> <li>2+ years of &nbsp;experience,</li> <li>Good English language</li> <li>Good communication skills</li> <li>Ability to work under pressure</li> </ul> <br><br>Education <br>Bachelor’s Degree<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>A<b>bout The Client&nbsp;</b></p><p>A Kuwait-based organization operating within the food and beverage sector for more than a decade. Developing and managing a portfolio of restaurant concepts, the company oversees activities from concept development to daily operations, working across culinary, design, and operational functions to support consistent and structured business performance.</p><p><b>About The Role</b></p><p><b> </b>Drive end‑to‑end procurement operations for baking and pastry production by sourcing essential food ingredients, packaging, and operational materials for central kitchens and retail outlets. Align purchasing activities with production demand, inventory planning, and cost‑control requirements across high‑volume bakery environments. Secure reliable suppliers, negotiate competitive commercial terms, and ensure consistent material availability to maintain uninterrupted production cycles<b>.</b></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>About You</b></p><p>An ideal candidate would have the following:</p><ul><li>Bachelor's degree in Supply Chain or a relevant field.</li><li>Over 8 years of procurement experience within Food &amp; Beverage and Hospitality, with direct exposure to bakery and pastry operations.</li><li>Strong background in sourcing food ingredients, packaging, and operational materials used in baking and pastry production.</li><li>Experience in commercial agreements, price negotiations, and contract management with suppliers servicing bakery and F&amp;B sectors.</li><li>Competence in demand planning, inventory control, and procurement reporting.</li><li>Holds a transferable visa (Article 18 – Kuwait)</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About The Client</b></p><p>A leading engineering and contracting company in Kuwait, recognized for delivering innovative solutions across mechanical, electrical, and fire protection systems. With a strong presence in the Kuwait market, the group has built a reputation for excellence, compliance with local authorities, and long-term client partnerships. Guided by a commitment to quality and safety, the organization continues to drive growth through specialized projects and trusted expertise.</p><p><b>About The Role</b></p><p>The position will lead and oversee the planning, execution, and growth of specialized engineering projects and is pivotal in driving business development, ensuring compliance with Kuwait Fire Force (KFF) regulations, and strengthening client relationships. Reporting directly to the General Manager, the Department Head will provide strategic leadership, manage departmental operations, and deliver innovative firefighting and engineering solutions tailored to the Kuwait market.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>About You</b></p><p>An ideal candidate would have the following:&nbsp;</p><ul><li>Bachelor's Degree in Mechanical or Electrical Engineering (mandatory)</li><li>Minimum 15 years of professional experience, with at least 5 years in Kuwait.</li><li>Strong background in firefighting systems and knowledge of Kuwait's engineering market.</li><li>Proven track record in sales, business development, and client relationship management.</li><li>Hands-on experience dealing with the Kuwait Fire Force (KFF) and related authorities.</li><li>Demonstrated ability to manage teams, lead departmental operations, and deliver results.</li><li>Must hold a valid residency/ Visa 18&nbsp;</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for an experienced and highly motivated <b>Female Head Coach</b> to lead the fitness team and oversee the day-to-day coaching operations.</p><p>Key Responsibilities</p><ul><li>Lead, supervise, and develop the team of fitness trainers and coaches.</li><li>Ensure consistent delivery of high-quality training and member service standards.</li><li>Monitor trainer performance, floor coverage, PT sessions, and class schedules.</li><li>Conduct regular team meetings, coaching, and performance reviews.</li><li>Support PT sales, client retention, and overall fitness department revenue.</li><li>Ensure trainers follow all club SOPs, policies, and professional standards.</li><li>Monitor gym floor activities, equipment usage, cleanliness, and safety.</li><li>Assist with member assessments, fitness programs, and trainer-client management.</li><li>Handle member feedback and resolve fitness-related concerns professionally.</li><li>Coordinate with the Club Manager and other departments to ensure smooth operations.</li><li>Identify training and development needs and organize coaching sessions for the team.</li><li>Prepare and submit regular departmental performance reports.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Minimum <b>5 plus years of fitness industry experience</b>, with at least <b>2 years in a senior coaching or leadership / similar role</b>.</p><p>Bachelor degree in sports management / kinesiology or related </p><p>Relevant fitness qualification/certification from a recognized organization.</p><p>Strong knowledge of personal training, group exercise, and fitness programming.</p><p>Proven experience managing and motivating a team of trainers.</p><p>Strong understanding of PT sales, client retention, and fitness operations.</p><p>Excellent communication, leadership, and interpersonal skills.</p><p>Professional appearance and strong customer-service orientation.</p><p>First Aid/CPR certification is preferred.</p><p>English is required; Arabic is an advantage.</p><p>Previous experience in a premium or multi-service fitness club is preferred.</p></div>

OVERVIEW TO THE ROLEThe Head of Department is responsible for facilitating the operation of his/her department, by playing the role of chief academic officer of the department. The Head of Department facilitates the work of the department, and serves as an advocate to the Dean for departmental needs and priorities. DUTIES AND RESPONSIBILITIES:· Ensure departmental adherence to applicable governing university regulatory policies · Respond to requests for departmental input from the Dean· Prepare the Department's Annual Report.· Submit the annual staffing proposals to the Dean· Work with the Dean to prepare annual budget proposal for the Department, and monitor the budget.· Facilitate departmental curriculum revisions and implementation, through meetings with focus groups and committees.· Facilitate the deployment of material and human resources by developing class schedules and teaching assignments. This involves an equitable planning and adjustment of teaching loads and proper assignment of available assistants and resources.· Schedule and preside over department meetings.· Promote a team effort within the department for addressing departmental and institutional issues. · Work to maintain civility and respect among faculty, faculty/students, and faculty/university officers.· Help to informally mediate conflicts between departmental faculty members and report on series incidents/conflicts to the Dean in case not resolved internally.· Communicate effectively with other academic departments to insure co-operation in maintaining an integrated curriculum, as well as attaining the mission, objectives and outcomes of the University.· Maintain sound relations with important university constituencies, including departmental alumni.· Manage student grade appeal/complaints.· Facilitate implementation of revisions in catalog copy/websites/policies which address departmental curriculum issues.· Oversee and monitor student progress and academic advising· Serve as the primary departmental contact for institutional advancement and program accreditation. All duties and responsibilities shall be carried out under the direction of your Dean. COMPETENCIES· Leadership· Communication· Innovation· Inspiring Others· Integrity· Team Work· Quality Orientation · Cultural & institutional awareness· Coaching and Development· Student Focus

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Manager - Monetization | MAF Retail | Head Office Kuwait<br><strong>ROLE SUMMARY</strong><br>Manager - Monetization is responsible for the implementation and execution of Monetization and Marketing Operations strategies and campaigns within the assigned Country. The role holder is also responsible for working closely with the CORP HO and various internal stakeholders to ensure the local needs of the country is translated correctly by the overall strategy, and uniformity is maintained in alignment with guidelines.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Review day to day promotional activities and develop reports on the success of the promotion for the assigned country.</li><li>Collect customer data on retention and engagement of the customers to ensure high life time value.</li><li>Develop reports on the marketing strategy, collating and identifying different metrics that can be used by the marketing department to identify number of customers reached and the marketing ROI.</li><li>Develop value proposition for existing and new products, and translate it into business practices.</li><li>Generate new ideas for customer acquisition and retention initiatives based on learnings from internal, customer, and third-party research.</li><li>Develop business cases and implementation plans, and coordinate cross-departmental initiatives.</li><li>Conduct market research necessary to support idea generation and business case development.</li><li>Work closely with user research teams to develop a deeper understanding of customers.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Work closely with user research teams to develop a deeper understanding of customers.</li><li>5+ years in a similar position .</li><li>Strong analytical and technical skills.</li><li>Project management.</li><li>Strong communicator and presentation skills .</li><li>Excellent organizational and time management skills.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Fresh Food Department Head | MAF Retail | Hypermarket Kuwait<br><strong>ROLE SUMMARY</strong><br>The Department Head is responsible to ensure the quality, range and freshness of offered goods to attract and satisfy the customers. The role holder is also responsible for the coordination and communication between Merchandisers and Sales Teams and other relevant service providers within the assigned area.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Lead and execute store strategies to achieve sales, profitability, and business growth targets.</li><li>Drive commercial performance through effective pricing, promotions, and assortment management.</li><li>Monitor market trends and competitor activities to maintain a strong competitive position.</li><li>Ensure efficient inventory management, stock availability, ordering processes, and warehouse operations.</li><li>Implement initiatives to improve product freshness, reduce shrinkage, and minimize operational waste.</li><li>Maintain high standards of customer service, merchandising, store presentation, and pricing accuracy.</li><li>Ensure compliance with company policies, security standards, health and safety regulations, and operational procedures.</li><li>Manage, coach, and develop store teams through performance management, training, and succession planning.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor's Degree in Business Administration, Retail Management, Commerce, or a related field.</li><li>Minimum 5 years of experience in retail operations, including at least 2 years in a supervisory or leadership role.</li><li>Strong understanding of retail operations, inventory management, merchandising, and commercial practices.</li><li>Excellent communication and presentation skills with the ability to engage stakeholders effectively.</li><li>Customer-focused mindset with a strong commitment to delivering exceptional service standards.</li><li>Good time management, organizational, and problem-solving skills with the ability to manage multiple priorities.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>About the Role</b> Al Mulla Exchange is seeking an experienced technology leader to head its Information Technology function and drive enterprise-wide digital transformation initiatives. The Head of Department IT will be responsible for defining and executing the organization's technology strategy, strengthening cybersecurity and operational resilience, modernizing technology platforms, and ensuring technology remains a strategic business enabler. The role will lead a multidisciplinary technology team of 60+ professionals across Kuwait, India, Egypt, and other locations. In addition, the incumbent will provide technology leadership and support across multiple subsidiaries and affiliated entities, driving standardization, innovation, and the alignment of technology initiatives with the broader strategic objectives of the Company.</p><p><b>Key Responsibilities</b></p><p><b>Technology Strategy &amp; Leadership</b></p><ul><li>Develop and execute the organization's long-term technology vision and roadmap aligned with corporate strategy.</li><li>Advise executive leadership on technology investments, digital innovation, cybersecurity, and emerging industry trends.</li><li>Build technology capabilities that support future business growth, scalability, operational efficiency, and customer experience.</li><li>Drive continuous innovation through the adoption of AI, Machine Learning, Intelligent Automation, Cloud, APIs, Data Analytics, and emerging technologies.</li></ul><p><b>Digital Transformation</b></p><ul><li>Lead enterprise-wide digital transformation initiatives across customer channels, business operations, compliance, treasury, and support functions.</li><li>Drive modernization of enterprise applications and technology platforms.</li><li>Enhance customer experience across Branch, Mobile, Web, Kiosk, and digital ecosystems.</li><li>Champion agile delivery methodologies and continuous improvement.</li></ul><p><b>Technology Delivery</b></p><ul><li>Oversee the successful execution of strategic IT programs and enterprise projects.</li><li>Ensure timely delivery of high-quality technology solutions while maintaining operational stability.</li><li>Establish robust governance, architecture standards, and software development best practices.</li><li>Lead enterprise application development and system integration initiatives.</li></ul><p><b>IT Operations &amp; Infrastructure</b></p><ul><li>Ensure high availability, scalability, security, and performance of enterprise infrastructure.</li><li>Lead infrastructure modernization, cloud adoption, disaster recovery, business continuity, and capacity planning.</li><li>Oversee IT Service Management (ITSM), helpdesk operations, asset management, and production support.</li></ul><p><b>Information Security &amp; Risk</b></p><ul><li>Ensure compliance with regulatory requirements, cybersecurity standards, and internal governance policies.</li><li>Strengthen information security frameworks and operational resilience.</li><li>Collaborate with risk, compliance, audit, and business stakeholders to maintain secure technology environments.</li></ul><p><b>Enterprise Integrations</b></p><ul><li>Lead API strategy and integration with banks, payment gateways, remittance partners, fintech platforms, AML systems, and third-party providers.</li><li>Ensure secure, scalable, and high-performing integration architecture.</li></ul><p><b>People Leadership</b></p><ul><li>Inspire, mentor, and develop a high-performing technology organization.</li><li>Build future leadership capabilities and succession plans.</li><li>Foster a culture of innovation, accountability, collaboration, and continuous learning.</li><li>Identify talent gaps and lead recruitment of world-class technology professionals.</li></ul><p><b>Vendor &amp; Financial Management</b></p><ul><li>Own the IT budget and technology investment strategy.</li><li>Build strategic partnerships with technology vendors and service providers.</li><li>Drive cost optimization while maintaining service excellence.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The ideal candidate is an accomplished technology executive with a strong record of leading enterprise technology organizations within the banking, financial services, payments, fintech, or remittance industry. You possess a strategic mindset, excellent business acumen, and the ability to translate technology into measurable business value. You thrive in complex, fast-paced environments and have successfully led large-scale digital transformation initiatives while managing geographically distributed teams.</p><p><b>Qualifications</b></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Master's degree (MBA, MIS, or equivalent) is preferred.</li><li>15+ years of progressive IT leadership experience. Minimum 8 years in senior leadership roles managing enterprise technology functions.</li><li>Demonstrated experience within Banking, Financial Services, FinTech, Payments, or Remittance industries.</li><li>Proven success in leading enterprise-scale digital transformation initiatives.</li><li>Strong expertise in enterprise architecture, software engineering, cloud technologies, cybersecurity, API integration, IT governance, and infrastructure management.</li><li>Experience managing large, multicultural teams across multiple geographies.</li><li>Professional certifications such as PMP, TOGAF, ITIL, CISSP, AWS/Azure, or equivalent will be an advantage.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Location: Kuwait</b></p><p><b>Department: Procurement</b></p><p><b>Reporting To: CEO</b></p><p><b>&nbsp;</b></p><p><b>Job Summary:</b></p><p><b>&nbsp;</b></p><p>The Head of Procurement is responsible for leading the procurement function across the organization. This includes formulating and implementing sourcing strategies, negotiating contracts, managing supplier relationships, and ensuring procurement practices are efficient, cost-effective, and compliant with company policies and industry standards. The role is instrumental in supporting operational efficiency, strategic sourcing, and long-term value creation.</p><p>&nbsp;</p><p><b>&nbsp;</b></p><p><b>Key Responsibilities:</b></p><p>&nbsp;</p><p><b>Strategic Procurement Management </b></p><ul><li>Develop and execute procurement strategies aligned with the organization’s goals. </li><li>Prepare annual procurement plans, budgets, and cost-saving initiatives. </li><li>Monitor market trends, supplier developments, and pricing dynamics to reduce risks and costs. </li></ul><p>&nbsp;</p><p><b>Operational and Team Leadership </b></p><ul><li>Lead and manage the procurement team, ensuring high performance and continuous development. </li><li>Collaborate with internal stakeholders to understand procurement needs and ensure timely delivery of goods and services. </li><li>Optimize sourcing procedures and procurement processes to maximize efficiency and transparency. </li></ul><p>&nbsp;</p><p><b>Supplier &amp; Contract Management </b></p><ul><li>Establish and maintain strong relationships with key suppliers and vendors. </li><li>Negotiate contracts, pricing, and service terms to ensure optimal value. </li><li>Oversee supplier evaluations and selection based on quality, cost, and reliability. </li><li>Ensure adherence to service level agreements (SLAs) and monitor supplier performance. </li></ul><p>&nbsp;</p><p><b>Governance, Compliance &amp; Risk Management </b></p><ul><li>Ensure compliance with internal policies, legal regulations, and ethical standards. </li><li>Maintain proper documentation, records, and audit trails for all procurement activities. </li><li>Implement and uphold internal controls and QHSE policies. </li><li>Analyze procurement risks and develop mitigation strategies. </li></ul><p><b>&nbsp;</b></p><p><b>Capital &amp; Facility Procurement </b></p><ul><li>Serve as the signatory authority for CAPEX purchase orders. </li><li>Manage procurement for capital goods and facility improvements. </li><li>Periodically coordinate with division heads to forecast and plan procurement requirements. </li></ul><p>&nbsp;</p><p><b>Reporting &amp; Analysis </b></p><ul><li>Track procurement KPIs and report performance to senior management. </li><li>Conduct cost and scenario analyses, benchmarking, and expenditure reviews. </li><li>Research shifts in supplier negotiating power and adjust strategies accordingly. </li></ul><p><b>&nbsp;</b></p><p><b>Other Responsibilities </b></p><ul><li>Support the management in complying with statutory requirements related to occupational health and safety. </li><li>Coordinate with departments for identification and sale of obsolete assets. </li><li>Lead or participate in special projects assigned by management </li></ul><p>&nbsp;</p><p><b>Accountability and Authority. (QHSE): -</b>.</p><ul><li>Monitoring of QHSE training.</li><li>Review and comply with internal/external audit findings, serious observations and conformance to risk assessment results.</li><li>Monitor and ensure the implementation of all major accident recommendations.</li><li>Review monthly IMS performance of the division and respond to areas of concerns.</li><li>Ensure compliance with applicable legal, statutory, contractual, or other requirements.</li><li>Provision of resources for QHSE implementation</li><li>Promotion of a safe culture.</li></ul><p>&nbsp;</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Candidate Profile:</b></p><p><b>&nbsp;</b></p><ul><li>Requirement open for Bilingual Arab nationalities</li><li>Bachelor’s or Master's degree in Supply Chain Management, Business Administration</li><li>Minimum 15 years with at least 5-7 years’ experience in managerial role</li><li>Excellent communication skills, Planning skills, Flexibility and contingent planning, Negotiation skills</li></ul><p>&nbsp;</p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 3 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. <br>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Position summary</h4> <p>Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform chef of excess food items for use in daily specials. Inform food and beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.</p> <p>Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualification</h4> <ul> <li>Education: Technical, trade, or vocational school degree.</li> <li>Related work experience: At least 3 years of related work experience.</li> <li>Supervisory experience: No supervisory experience.</li> <li>License or certification: None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.</p> <p>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>A well-established and reputed real estate company headquartered in Kuwait with regional presence &amp; projects in GCC is looking to hire Accounting Manager who will be responsible for the following duties:</p><ul><li>Manage the end-to-end accounting function, ensuring accurate and timely recording of financial transactions.</li><li>Lead monthly and annual account closing processes across all entities.</li><li>Ensure proper reconciliation of general ledger, bank accounts, intercompany balances, and subsidiary ledgers. </li><li>Maintain accounting records in compliance with applicable accounting standards and company policies.</li><li>Prepare and review monthly management reports (MIS), financial statements, and performance dashboards for senior management.</li><li>Analyze financial results, identify variances against budget and forecasts, and provide actionable insights.</li><li>Prepare detailed annual budget drafts for management review and facilitate discussions for finalization and approval.</li><li>Coordinate with department heads to collect budget inputs and ensure alignment with organizational objectives.</li><li>Lead the preparation of Business Planning, rolling forecasts and financial projections. Monitor budget utilization and ensure effective cost control by tracking actual performance against approved budgets.</li><li>Develop and enhance reporting tools and systems to improve data accuracy and reporting efficiency</li><li>Manage overall bank funds, liquidity, and cash flow by monitoring daily cash positions, forecasting cash requirements, optimizing utilization, strong control over bank accounts and fund transfers, overseeing accounts receivable and timely invoicing, monitoring outstanding collections, to resolve disputes, and improving the overall cash conversion cycle.</li><li>Coordinate and manage internal and external audit requirements. Ensure compliance with VAT, Zakat, and other taxation regulations. Finalize audit reports and address any financial irregularities. Strengthen internal controls and governance practices. &nbsp;</li><li>Review and approve supplier payments and other financial transactions. Supervise cash management, accounts payable (AP), and accounts receivable (AR). Approve online transfers and monitor banking transactions.</li><li>Ensure compliance with the country and international financial reporting standards. &nbsp;Address financial regulatory requirements from government entities.</li><li>Any task assigned by department head and top management.</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>10-15 years of experience in Accounting, Reporting, Financial management and auditing.</li><li>Accreditation / Licensing: CMA, CPA, or ACCA certification preferred.</li><li>Experience in real estate preferred.</li><li>IFRS and GAAP financial reporting standards.</li><li>Taxation laws, including VAT and Zakat compliance.</li><li>Financial modeling, budgeting, and forecasting.</li><li>Advanced proficiency in financial software and ERP systems.</li><li>Ability to manage multiple financial portfolios simultaneously.</li><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and leadership skills.</li><li>Arabic language - writing &amp; reading proficiency.</li></ul><p><br></p></div>

<p><b>JOB SUMMARY&nbsp;</b></p><p><br></p><p>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p><b><br></b></p><p><b>CORE WORK ACTIVITIES&nbsp;</b></p><p><br></p><p>Leading Guest Services Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members.</p><p>Maintaining Guest Services and Front Desk Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.</p><p>Managing Projects and Policies Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p>Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers.</p><p>Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</p><p>Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li><li>OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul>