Store manager Jobs in Kuwait

<p><h4>Position objective</h4> <p><strong>The position is responsible for increasing business revenues.</strong><br> The position is responsible for developing, implementing and maintaining standard operating procedures required as per retail standards across stores to drive the business and gain customer satisfaction.<br> Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store.<br> Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.<br> Provide leadership and support to all the employees.</p> <h4>Key responsibilities</h4> <p><strong>Sales and profitability:</strong></p> <ul> <li>Achieve quantitative measures of performance in the following areas: units per transaction, average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage.</li> <li>Set store sales target to maximize the sales and profitability.</li> <li>Guide area managers and store managers to maximize productivity in stores through effective utilization of the available resources.</li> <li>Effective management of the operational costs, reduction in operational costs by automation.</li> <li>Adhere and enforce company SOP, policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees.</li> <li>Oversee the implementation and execution of the visual merchandising guidelines are followed at all the stores at all times.</li> <li>Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.</li> <li>Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation.</li> <li>Interpret and make decision on operations and visual standards based on store and clientu2019s needs.</li> </ul> <p><strong>Employee development:</strong></p> <ul> <li>Identify store training and development needs in conjunction with the brand general manager and training department.</li> <li>Formulate a succession plan, in conjunction with the brand general manager.</li> <li>Set KPIs and KRAs for direct subordinates and conduct performance appraisal and feedback.</li> <li>Involve in the selection and recruitment of the operational staff, when required.</li> <li>Ensure technical and behavioral proficiency of staff through appropriate learning and development initiatives.</li> </ul> <p><strong>Communication:</strong></p> <ul> <li>Conduct regional sales and operations meetings on regular basis.</li> <li>Provide frequent feedback to the area managers and store managers on their performances, in relation to company's performance.</li> <li>Ensure brand participation in loyalty program u2018Club Apparelu2019.</li> <li>Weekly meeting with GM and senior management to discuss business plan versus achievements and improvement areas.</li> </ul> <p><strong>Stock management:</strong></p> <ul> <li>Monitor store inventory in consultation with brand general manager and brand managers.</li> <li>Promote a proactive relationship between GM, area manager, brand manager, store manager and the buyers/planners thereby maximizing sales.</li> <li>Monitor slow-moving and out-dated stock, in consultation with brand managers.</li> <li>Ensure stock security measures are effectively managed by store managers.</li> </ul> <p><strong>Store design and projects management:</strong></p> <ul> <li>Involve in the design and layout process of the new store projects.</li> <li>Design a new store schedule prior to commencement of design process.</li> <li>Provide guidance to concept architect during the design and implementation process.</li> <li>Conduct regular project update meetings with the projects team.</li> <li>Provide guidance and support to territory during set-up and merchandising phase.</li> </ul> <p><strong>Miscellaneous:</strong></p> <ul> <li>Ensure enhanced brand visibility and provide inputs for marketing and brand awareness.</li> <li>Handling legal responsibilities related to store management, store opening, and planning.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As Store Business Navigation and Operations (BNO) you use knowledge of IKEA and local market to work together with the store management team and BNO team, in an inspiring and supportive way. You work together to ensure that the store is steered towards growth, optimal performance and sustained long term profitability in line with the IKEA objectives and be a business partner in strategic and operational development, closely connected to the business and contributing to improved customer experience. Accountable for overall availability, quality of logistics and service operations while being an active partner in the store commercial and business planning process. Navigate the growth of IKEA retailing and steer the business towards sustained long-term profitability. Provide accurate, relevant and user-friendly business information for effective decision-making. Analyze business information and identifying business opportunities. Be an active business partner and contribute to business development initiatives. Establish follow-up mechanisms for projects. Work with other functions to assure the alignment of business information. Secure the business steering process works well in the store and that the store management is working towards agreed upon goals. Lead and develop leaders and teams in the areas of responsibility of the BNO function. Identify and develop talents and secure succession planning. Lead the store Business Plan process together with the store manager and management team and proactively working with local market data to understand people s life at home and our customers experience in our different touch points to provide relevant insight. Drive and coordinate the financial business planning process and secure that the financial dimensions are aligned with the store challenges and priorities while involving and creating commitment among stakeholders when setting goals. Together with the commercial team identify commercial opportunities and promote the use of business case thinking when evaluating and acting on these. Provide a safe and secure environment for our customers, suppliers and co-workers. Secure implementation of relevant rules and guidelines in the areas of risk and compliance. Supporting the management team to create Actions Plans for their areas of responsibility. These are based on the store business plan, agreed goals and Key Performance Indicators (KPIs). Take responsibility to summarize and communicate our Financial Goals (including P&amp;L) to ensure that they are agreed, communicated and clearly understood by everyone. Proactively working to develop the Scenario Plans based on how we will take fast action if the performance is better or worse than planned. You ensure these scenarios are well documented, realistic and communicated. Driving the follow-up process to ensure we focus on delivering the business plan. You support your colleagues to achieve their goals. Responsible for co-coordinating and agreeing updated forecasts throughout the year. You ensure the Business navigation team at Service Office is updated. Responsible for securing that the costs are in line with goals and to highlight deviations and potentials, in order that we can take action to achieve our goals. Encourage your team and colleagues to discover even more effective and cost-conscious ways of working to make us quicker, leaner and simpler, and through this lower our cost structure. Negotiate cost effective contracts with external service providers under your direct responsibility and support your colleagues to do the same, always using the tools and competence provided by Indirect Material &amp; Services (IMS). When you do this, you always consider the sustainability aspect and the environmental impact. Work with your colleagues to analyze benefits, costs and investments and develop business cases. You do this to ensure that we invest in projects that give a good return on investment, exceeding our customers expectations, whilst securing our long-term profitability. Communicate relevant business information and goals to managers and co-workers, in a way which engages and inspires them to create meaningful actions to achieve our agreed goals.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>BSc or MSc in Finance or Business Controlling</li><li>Previous experience in a Business Controlling/commercial role with proven strong analytical and numerical skills</li><li>A thorough understanding of the profit and loss and key performance measurements that we use to plan, follow up and steer the business</li><li>Proven record of consistently meeting agreed budgets and goals and working on plans over a number of years.</li><li>Setting and implementing action goals and providing clear direction and following up goals</li><li>Ability to develop knowledge of the national and global market and business conditions, and take commercial decisions based on this information</li><li>Ability to communicate confidently and clearly in English, both verbally and in writing</li><li>Experience of working in a fast-paced retail environment</li><li>Experience and interest in retailing and/or home furnishing</li><li>Experience of leading and managing a team preferably gained in retailing and/or sales</li><li>High level of proficiency in Microsoft Office applications (especially Excel)</li><li>Experience of adapting to different styles of working to get the best out of all the team (situational leadership)</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As Store Business Navigation and Operations (BNO) you use knowledge of IKEA and local market to work together with the store management team and BNO team, in an inspiring and supportive way. You work together to ensure that the store is steered towards growth, optimal performance and sustained long term profitability in line with the IKEA objectives and be a business partner in strategic and operational development, closely connected to the business and contributing to improved customer experience. Accountable for overall availability, quality of logistics and service operations while being an active partner in the store commercial and business planning process. Navigate the growth of IKEA retailing and steer the business towards sustained long-term profitability. Provide accurate, relevant and user-friendly business information for effective decision-making. Analyze business information and identifying business opportunities. Be an active business partner and contribute to business development initiatives. Establish follow-up mechanisms for projects. Work with other functions to assure the alignment of business information. Secure the business steering process works well in the store and that the store management is working towards agreed upon goals. Lead and develop leaders and teams in the areas of responsibility of the BNO function. Identify and develop talents and secure succession planning. Lead the store Business Plan process together with the store manager and management team and proactively working with local market data to understand people s life at home and our customers experience in our different touch points to provide relevant insight. Drive and coordinate the financial business planning process and secure that the financial dimensions are aligned with the store challenges and priorities while involving and creating commitment among stakeholders when setting goals. Together with the commercial team identify commercial opportunities and promote the use of business case thinking when evaluating and acting on these. Provide a safe and secure environment for our customers, suppliers and co-workers. Secure implementation of relevant rules and guidelines in the areas of risk and compliance. Supporting the management team to create Actions Plans for their areas of responsibility. These are based on the store business plan, agreed goals and Key Performance Indicators (KPIs). Take responsibility to summarize and communicate our Financial Goals (including P&amp;L) to ensure that they are agreed, communicated and clearly understood by everyone. Proactively working to develop the Scenario Plans based on how we will take fast action if the performance is better or worse than planned. You ensure these scenarios are well documented, realistic and communicated. Driving the follow-up process to ensure we focus on delivering the business plan. You support your colleagues to achieve their goals. Responsible for co-coordinating and agreeing updated forecasts throughout the year. You ensure the Business navigation team at Service Office is updated. Responsible for securing that the costs are in line with goals and to highlight deviations and potentials, in order that we can take action to achieve our goals. Encourage your team and colleagues to discover even more effective and cost-conscious ways of working to make us quicker, leaner and simpler, and through this lower our cost structure. Negotiate cost effective contracts with external service providers under your direct responsibility and support your colleagues to do the same, always using the tools and competence provided by Indirect Material &amp; Services (IMS). When you do this, you always consider the sustainability aspect and the environmental impact. Work with your colleagues to analyze benefits, costs and investments and develop business cases. You do this to ensure that we invest in projects that give a good return on investment, exceeding our customers expectations, whilst securing our long-term profitability. Communicate relevant business information and goals to managers and co-workers, in a way which engages and inspires them to create meaningful actions to achieve our agreed goals.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>BSc or MSc in Finance or Business Controlling</li><li>Previous experience in a Business Controlling/commercial role with proven strong analytical and numerical skills</li><li>A thorough understanding of the profit and loss and key performance measurements that we use to plan, follow up and steer the business</li><li>Proven record of consistently meeting agreed budgets and goals and working on plans over a number of years.</li><li>Setting and implementing action goals and providing clear direction and following up goals</li><li>Ability to develop knowledge of the national and global market and business conditions, and take commercial decisions based on this information</li><li>Ability to communicate confidently and clearly in English, both verbally and in writing</li><li>Experience of working in a fast-paced retail environment</li><li>Experience and interest in retailing and/or home furnishing</li><li>Experience of leading and managing a team preferably gained in retailing and/or sales</li><li>High level of proficiency in Microsoft Office applications (especially Excel)</li><li>Experience of adapting to different styles of working to get the best out of all the team (situational leadership)</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>About IKEA Kuwait</strong></p><br><p>IKEA is the leading Life at Home brand in Kuwait. We offer well-designed, functional, and affordable, good quality home furnishing beautiful solutions, produced with care for people and the environment. There are several companies with different owners, working under the IKEA Brand, all sharing the same vision: to create a better everyday life for the many people.</p><br><p>IKEA has been in Kuwait for more than 40 years, operated by Al Homaizi Limited and is very well established in Kuwait. IKEA has 6 stores in Kuwait, IKEA The Avenues, The Warehouse, 360, Assima Mall, Khiran Mall and IKEA For Business in Shuwaikh.</p><br><p><strong>Who we are and how we work</strong></p><br><p>We believe in people. We have an optimistic attitude in the way we are and in the way we do things. We believe in diversity, equality and inclusion because they increase our understanding of our customers and each other. We empower and develop our teams through on-job intensive trainings, working together and providing an international and diverse workplace.</p><br><p>In IKEA, every job is different, and every day is different. Are you up to the challenge to join&nbsp;our dynamic and creative work environment?</p><br><br>Job Description<br><p>As Store Business Navigation and Operations (BNO) you use knowledge of IKEA and local market to work together with the store management team and BNO team, in an inspiring and supportive way. You work together to ensure that the store is steered towards growth, optimal performance and sustained long term profitability in line with the IKEA objectives and be a business partner in strategic and operational development, closely connected to the business and contributing to improved customer experience.</p><br><ul><li>Accountable for overall availability, quality of logistics and service operations while being an active partner in the store commercial and business planning process.</li><li>Navigate the growth of IKEA retailing and steer the business towards sustained long-term profitability.</li><li>Provide accurate, relevant and user-friendly business information for effective decision-making.</li><li>Analyze business information and identifying business opportunities.</li><li>Be an active business partner and contribute to business development initiatives.</li><li>Establish follow-up mechanisms for projects.</li><li>Work with other functions to assure the alignment of business information.</li><li>Secure the business steering process works well in the store and that the store management is working towards agreed upon goals.</li><li>Lead and develop leaders and teams in the areas of responsibility of the BNO function. Identify and develop talents and secure succession planning.</li><li>Lead the store Business Plan process together with the store manager and management team and proactively working with local market data to understand people’s life at home and our customers experience in our different touch points to provide relevant insight.</li><li>Drive and coordinate the financial business planning process and secure that the financial dimensions are aligned with the store challenges and priorities while involving and creating commitment among stakeholders when setting goals.</li><li>Together with the commercial team identify commercial opportunities and promote the use of business case thinking when evaluating and acting on these.</li><li>Provide a safe and secure environment for our customers, suppliers and co-workers. Secure implementation of relevant rules and guidelines in the areas of risk and compliance.</li><li>Supporting the management team to create Actions Plans for their areas of responsibility. These are based on the store business plan, agreed goals and Key Performance Indicators (KPIs).</li><li>Take responsibility to summarize and communicate our Financial Goals (including P&amp;L) to ensure that they are agreed, communicated and clearly understood by everyone.</li><li>Proactively working to develop the Scenario Plans based on how we will take fast action if the performance is better or worse than planned. You ensure these scenarios are well documented, realistic and communicated.</li><li>Driving the follow-up process to ensure we focus on delivering the business plan. You support your colleagues to achieve their goals.</li><li>Responsible for co-coordinating and agreeing updated forecasts throughout the year. You ensure the Business navigation team at Service Office is updated.</li><li>Responsible for securing that the costs are in line with goals and to highlight deviations and potentials, in order that we can take action to achieve our goals.</li><li>Encourage your team and colleagues to discover even more effective and cost-conscious ways of working to make us quicker, leaner and simpler, and through this lower our cost structure.</li><li>Negotiate cost effective contracts with external service providers under your direct responsibility and support your colleagues to do the same, always using the tools and competence provided by Indirect Material &amp; Services (IMS). When you do this, you always consider the sustainability aspect and the environmental impact.</li><li>Work with your colleagues to analyze benefits, costs and investments and develop business cases. You do this to ensure that we invest in projects that give a good return on investment, exceeding our customers’ expectations, whilst securing our long-term profitability.</li><li>Communicate relevant business information and goals to managers and co-workers, in a way which engages and inspires them to create meaningful actions to achieve our agreed goals.</li></ul><br>Qualifications<br><ul><li>BSc or MSc in Finance or Business Controlling</li><li>Previous experience in a Business Controlling/commercial role with proven strong analytical and numerical skills</li><li>A thorough understanding of the profit and loss and key performance measurements that we use to plan, follow up and steer the business</li><li>Proven record of consistently meeting agreed budgets and goals and working on plans over a number of years. Setting and implementing action goals and providing clear direction and following up goals</li><li>Ability to develop knowledge of the national and global market and business conditions, and take commercial decisions based on this information</li><li>Ability to communicate confidently and clearly in English, both verbally and in writing</li><li>Experience of working in a fast-paced retail environment</li><li>Experience and interest in retailing and/or home furnishing</li><li>Experience of leading and managing a team preferably gained in retailing and/or sales</li><li>High level of proficiency in Microsoft Office applications (especially Excel)</li><li>Experience of adapting to different styles of working to get the best out of all the team (situational leadership)</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Role and Objectives:&nbsp;Area Manager is responsible to ensure the delivery of exceptional operational and commercial standards throughout stores in their area. Area&nbsp;Manager will assume responsibility for the overall success of the stores by setting targets, supervising store managers and other shop staff and ensuring they are attained. The goal is to ensure our stores will meet and exceed expectations of business development and efficiency.&nbsp;Effective area managers are skilled in managing diverse operations from a distance He / She has a strategic mindset and are excellent leaders. Excellent abilities in financial and operations planning are also essential for the role.&nbsp;Responsibilities (In Order of Priority):&nbsp;Area Management:&nbsp; Works with the management team in contributing to short and long-term organizational planning, including initiatives geared towards operational excellence.&nbsp; Coordinates with Retail and Operations Managers for any sales activities, promotional campaigns/awareness programs&nbsp; Coordinates in communication of information/updates between Head&nbsp;Office and Store Management Teams.&nbsp; Direct the opening of new stores by ensuring the availability of needed resources (staff, Merchandise, logistics and others) and manage the closing of existing ones.  Manage and drive the performance of brands and areas.  Provide support to team in related area for training on specific brand information (Product Knowledge) and roll out of new collections across stores in accordance with Visual merchandising and Product management teams  Visit shops across different locations for Brand Performance Evaluation and Team Support.  Participate in development of the seasonal projection report and monitor competitors' new openings and street locations opportunities (when applicable) and inform the hierarchy accordingly.  Full aware of the procedures of Opening, Daily customer round &amp; Closing Stores  Follow up for any maintenance issues in the stores. Financial Controls and Profitability Management:&nbsp; Oversee the sale performance by comparing the actual sales versus the weekly targets and compare it with the previous years.&nbsp; Communicate and measure the sales target and objectives for shops (daily, weekly and monthly) with shops managers and seek maximize shops sales.&nbsp; Keep up to date for yearly calendar in coordination with Product management Team and direct the coordination of sales promotion activities and pricing of merchandising.&nbsp; Review KPI's (Daily, weekly, quarterly and yearly Sales vs budgets, Stock Reports etc.) daily and communicate to Shop Managers as necessary.&nbsp; Maximize the Sales per square meter for each store by monitoring the stores performance report and take the needed actions.  Monitor the sales performance of stores with shops managers and operations manager daily, monthly quarterly and yearly.  Benchmark shops against each other, set/reset/clarify objectives and identify Best Practices monthly to achieve the sales target.&nbsp; Conduct competitors' survey and share with division head.&nbsp;Stock Management:&nbsp; Achieve the stock control targets in line with the company guidelines to prevent financial loss.  Review and monitor inventory level reports and coordinate with product management team to take the appropriate action in a timely manner.&nbsp; Provide feedback about customer feedback related to brand and stocks to brand managers and operations manager.&nbsp; Ensure best seller stock availability and display in focal point.&nbsp;Customer Service Management:  Conduct customer surveys and get feedback from customers about quality of services&nbsp; Review customer complaints and provide support appropriately in addition to communicate as necessary to operations manager.  Ensure exceptional customer service is provided at all times.&nbsp; Database management.&nbsp;People Management&nbsp; Maintain and enhance the skills of the shops managers at managing individuals and their teams and getting the best out of them.&nbsp; Ensure shops teams are trained and coached on selling skills, merchandising &amp; exceptional Customer Service&nbsp; Monitor the scheduling of all types of leaves for store management staff, in terms of weekly schedule and rotation.  Assist in shops recruitment and inductions for new joiners.  Assess shops managers' performance and identify their training, coaching setting career plan needed and identify potential employees.&nbsp; Plan and execute Best Practice with shops managers.&nbsp;Store's Administration:&nbsp; Ensure marketing plans are implemented and followed up in stores.  Ensure all policies and procedures and other legal requirements needed are followed properly  Audit the stores and their premises are maintained to company standards/franchise standards, policies and procedures  Monitor Adherence safety, security and cleanliness of store in accordance with shops managers  Ensure maintenance of store for all aspects Store's Image:&nbsp; Collate and provide constructive feedback on VM Standards to the business.  Ensure the visual presentation of all stores presents the brand image  Ensure standards and guidelines of visual merchandising are followed and recommend brands positioning and image.&nbsp;Store's Visit:&nbsp; Periodically store visit with checking the store manager check list, make sure employees are following company standards and make randomly audit for cash and sending/receiving stocks.&nbsp; Quarterly visit the store for OVR (Operations Visit Review) List.&nbsp;Any other task within the business' need.&nbsp;Accountabilities (KPIs):  Sales and ATV &amp; UPT Target Achievement  Team Management &amp; Development&nbsp; Store Operational Processes&nbsp;&nbsp; Financial &amp; Profit&nbsp;&nbsp;&nbsp;Relation Ship Span Internal Relation Ship&nbsp;40% 30% 20% 10% Product management Department External Relation Ship&nbsp;Marketing Department HR Department Customers Logistics Department Training Department&nbsp;Mall Management IT Department Suppliers Project Department&nbsp;VM Department Reports Required:  Business Reviews  People Development  Commercial Feedback  Presentations  Key Items&nbsp;Will be provided as per the business' need.&nbsp;</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Qualifications and Requirements:&nbsp; Dynamic &amp; Result Oriented Personality  Strong Leader Ship Skills  The ability to work calmly under pressure  Initiative and enthusiasm.  The ability to motivate and lead a team.  Excellent communication and 'people skills'  Excellent planning and organizational skills.&nbsp; Time Management &amp; Flexible in working times.  Reading reports and analysis skills  Bachelor Degree in Management, Marketing, Fashion or any relevant qualification.  5 years of experience in fashion retail industry.  Computer Literacy (MS Office).  Excellent Command in Arabic &amp; English Languages.&nbsp;</p></div>