Real Estate Sales Jobs in Kuwait

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Key Responsibilities</b></p><ul><li>Develop and maintain strong relationships with existing and potential clients; identify new business opportunities and contribute to sales growth</li><li>Prepare, review, and submit commercial and technical tenders and quotations</li><li>Monitor tender opportunities, deadlines, and submission requirements</li><li>Coordinate with internal departments to ensure accurate and timely tender submissions</li><li>Follow up on quotations, tenders, and commercial proposals; negotiate with clients and support closing of sales opportunities</li><li>Maintain accurate records of sales activities, tenders, and customer communications</li><li>Achieve assigned sales targets and contribute to overall business development</li><li>Conduct structured market research on pricing, competitor positioning, and existing/upcoming contracts or tenders; identify key competitors and prepare market intelligence reports</li><li>Be open to working with different types of products and distributors</li></ul><p><b>Requirements</b></p><ul><li>Minimum 5 years of experience in Sales, with strong exposure to Sales &amp; Tendering</li><li>Ability to understand RFQ/RFP specifications, commercial requirements, bid submissions, and tender follow-ups</li><li>Good understanding of tendering procedures and commercial proposals</li><li>Technical understanding — not necessarily an engineering background, but comfortable reading specifications and discussing technical matters with clients and principals</li><li>Excellent negotiation, communication, and presentation skills</li><li>Strong client development ability</li><li>Good reporting and organizational skills</li><li>Good command of English, written and spoken</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>We are looking for an experienced Sales &amp; Tendering Specialist with a strong background in sales and tendering activities. The ideal candidate will have excellent communication and negotiation skills, with proven experience in developing business opportunities and managing the tendering process.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for enthusiastic and customer-focused Sales Associates to join our retail team. The ideal candidate will be passionate about fashion, customer service, and sales, with the ability to create an exceptional shopping experience while contributing to store performance and sales targets.</p><p>As a Sales Associate, you will play a key role in assisting customers, promoting products, maintaining store standards, and supporting the overall success of store operations.</p><p><br></p><p>Key Responsibilities</p><ul><li>Greet customers and provide a welcoming shopping experience.</li><li>Understand customer needs and recommend suitable products and styles.</li><li>Deliver excellent customer service and build positive customer relationships.</li><li>Achieve individual and store sales targets through effective selling techniques.</li><li>Identify opportunities for cross-selling and upselling.</li><li>Maintain strong product knowledge, including sizes, materials, and seasonal collections.</li><li>Ensure the sales floor, fitting rooms, and displays are clean, organized, and visually appealing.</li><li>Replenish merchandise and assist with stock management.</li><li>Handle customer inquiries, exchanges, and complaints professionally.</li><li>Process sales transactions accurately using the POS system.</li><li>Comply with company policies related to cash handling, discounts, and returns.</li><li>Support visual merchandising initiatives and promotional activities.</li><li>Work collaboratively with team members to ensure smooth daily operations.</li><li>Maintain a professional appearance that reflects the brand image.</li></ul><p>Education &amp; Experience</p><ul><li>High School Diploma or equivalent.</li><li>Diploma or certification in Business, Marketing, Fashion, or a related field is an advantage.</li><li>Minimum 1 year of experience in retail sales.</li><li>Experience in fashion, lifestyle, or luxury retail is preferred.</li></ul><p><br></p><p>Skills &amp; Competencies</p><ul><li>Strong customer service and interpersonal skills.</li><li>Sales-driven with a passion for achieving targets.</li><li>Excellent communication skills.</li><li>Ability to work in a fast-paced retail environment.</li><li>Strong attention to detail and organizational skills.</li><li>Basic computer and POS system knowledge.</li><li>Professional and presentable appearance.</li><li>Team-oriented with a positive attitude.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Language Requirements</p><ul><li>Fluent in Arabic.</li><li>Good command of English.</li></ul><p>We need candidates who are:</p><ul><li>Customer-focused individuals with a passion for retail and fashion.</li><li>Energetic and motivated professionals who enjoy interacting with customers.</li><li>Candidates who can work flexible shifts, including weekends and public holidays.</li><li>Individuals who take initiative and contribute positively to the team environment.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for enthusiastic and customer-focused Sales Associates to join our retail team. The ideal candidate will be passionate about fashion, customer service, and sales, with the ability to create an exceptional shopping experience while contributing to store performance and sales targets.</p><p>As a Sales Associate, you will play a key role in assisting customers, promoting products, maintaining store standards, and supporting the overall success of store operations.</p><p><br></p><p>Key Responsibilities</p><ul><li>Greet customers and provide a welcoming shopping experience.</li><li>Understand customer needs and recommend suitable products and styles.</li><li>Deliver excellent customer service and build positive customer relationships.</li><li>Achieve individual and store sales targets through effective selling techniques.</li><li>Identify opportunities for cross-selling and upselling.</li><li>Maintain strong product knowledge, including sizes, materials, and seasonal collections.</li><li>Ensure the sales floor, fitting rooms, and displays are clean, organized, and visually appealing.</li><li>Replenish merchandise and assist with stock management.</li><li>Handle customer inquiries, exchanges, and complaints professionally.</li><li>Process sales transactions accurately using the POS system.</li><li>Comply with company policies related to cash handling, discounts, and returns.</li><li>Support visual merchandising initiatives and promotional activities.</li><li>Work collaboratively with team members to ensure smooth daily operations.</li><li>Maintain a professional appearance that reflects the brand image.</li></ul><p>Education &amp; Experience</p><ul><li>High School Diploma or equivalent.</li><li>Diploma or certification in Business, Marketing, Fashion, or a related field is an advantage.</li><li>Minimum 1 year of experience in retail sales.</li><li>Experience in fashion, lifestyle, or luxury retail is preferred.</li></ul><p><br></p><p>Skills &amp; Competencies</p><ul><li>Strong customer service and interpersonal skills.</li><li>Sales-driven with a passion for achieving targets.</li><li>Excellent communication skills.</li><li>Ability to work in a fast-paced retail environment.</li><li>Strong attention to detail and organizational skills.</li><li>Basic computer and POS system knowledge.</li><li>Professional and presentable appearance.</li><li>Team-oriented with a positive attitude.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Language Requirements</p><ul><li>Fluent in Arabic.</li><li>Good command of English.</li></ul><p>We need candidates who are:</p><ul><li>Customer-focused individuals with a passion for retail and fashion.</li><li>Energetic and motivated professionals who enjoy interacting with customers.</li><li>Candidates who can work flexible shifts, including weekends and public holidays.</li><li>Individuals who take initiative and contribute positively to the team environment.</li></ul><p><br></p></div>

<p>We are seeking a highly motivated and technically proficient Sales &amp; Projects Engineer to join our team in Kuwait . In this role, you will act as a crucial liaison between our sales team and product development, partnering with clients to understand their needs and demonstrating how our technical solutions can drive their success.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Technical Presentations: Prepare and deliver compelling product demonstrations to key stakeholders and technical committees.</li><li>Consultative Sales: Manage the technical sales cycle, focusing on high-growth industries across region.</li><li>Solution Design: Partner with customers to design customized, tailored technical solutions that align with local standards and regulations.</li><li>Proposal Generation: Collaborate with the sales team to build accurate technical proposals and respond to formal Requests for Proposals (RFPs).</li><li>Market Insights: Relay regional customer feedback and market trends to the global engineering team to influence product roadmaps.</li><li>Customer Support: Provide pre-sales technical support, proof-of-concept (PoC) management, and initial post-sale troubleshooting.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications &amp; Requirements</b></p><ul><li>Education: Degree in Engineering, Computer Science, or a related technical field.</li><li>Experience: 3 to 5 years of technical sales experience, preferably within the Kuwait market.</li><li>Language Skills: Fluency in English is required; professional proficiency in Arabic is highly preferred for client relationship building.</li><li>Regional Acumen: Deep understanding of the Kuwait business landscape, procurement processes, and relevant local compliance standards.</li><li>Mobility: Valid Driving License and willingness to travel domestically.</li><li>Legal Status: Valid Iqama (transferable preferred)</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Established support individual contributor that executes tasks that are typically routine, with some deviation from standard practice. Follows administrative processes to ensure accuracy, timeliness, and quality of deliverables. Provides support for internal teams in the Clinical Sales - Surgeons area. Strong problem-solving, organizational, and project management skills, including the ability to design, structure, and lead projects. Excellent understanding of customer, business intelligence, and industry trends. Maintains high standards of professionalism, efficiency, personal communication, discretion, and independent judgment.</p><strong>DUTIES &amp; RESPONSIBILITIES</strong><p>Completes more complex tasks for Clinical Sales - Surgeons, and follows processes to ensure accuracy, timeliness, and quality of deliverables. Assists with the development of Clinical Sales - Surgeons area implementation plans, activities, and next steps required to close key opportunities. Implements objective-driven clinical sales training program inclusive of strategy, process, and collateral. Updates sales audit database by entering, verifying, and securing data. Leverages strategic partnerships for customer acquisition and reviews customer demands and feedback. Responds to customer needs and complaints regarding products and services, and escalates unusual cases to manager. Helps track information resulting from clinical, procedural, and technical discussions for reference. Demonstrates Johnson &amp; Johnson's Leadership Imperatives and Credo. Job is eligible for sales incentive / sales commissions.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong problem-solving, organizational, and project management skills, including the ability to design, structure, and lead projects.</li><li>Excellent understanding of customer, business intelligence, and industry trends.</li><li>Maintains high standards of professionalism, efficiency, personal communication, discretion, and independent judgment.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Discover your future at Citi <p>Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br> Job Overview <p>Citi Services is a world-leading provider of cash management, trade services and custody products to Financial Institutions, Public Sector, Corporate and Commercial clients across more than 100 countries. Our global network is uniquely positioned to serve clients with local and cross-border needs through integrated reporting, digital solutions and deep institutional expertise</p><br><p>This is a rare opportunity to lead Citi's Services business across three high-growth GCC markets — Kuwait, Qatar and Oman. As a senior member of both the MEP Services subcluster leadership team and the Country Management teams for all three markets, you will shape and execute a cross-border strategy that drives market share growth, deepens client relationships, and reinforces Citi's position as the leading global transaction banking provider in the region</p><br><p>As Services Head, you will serve as the senior strategic leader and primary client engagement head for the Services business across Kuwait, Qatar and Oman — with direct influence over revenue outcomes, talent strategy, regulatory relationships, and the digital innovation agenda. This is a platform for leaders who aspire to broader MEA or global leadership roles within Citi</p><br><p><b>Key Responsibilities</b></p><br><p>Responsibilities are organized across six core leadership pillars:</p><br><p><b>1. Strategic Leadership</b></p><br><ul><li>Define and execute short- and long-term Services strategy aligned to MEA cluster and global objectives</li><li>Expand market and client wallet share; broaden the client solutions portfolio across all segments</li><li>Navigate a complex matrix environment, aligning stakeholders across competing priorities</li><li>Drive the digital transformation and innovation agenda in response to GCC market trends and fintech disruption</li><li>Develop strategic responses to macroeconomic shifts, crisis scenarios and evolving risk profiles</li><li>Ensure the overall business strategy is clearly articulated to all key stakeholders including CCOs, Banking, Services teams, Operations, Technology and second- and third-line partners</li></ul><p><b>2. Business &amp; Revenue Growth</b></p><br><ul><li>Deliver on Revenue, EBIT, Expenses and all agreed financial KPIs across Kuwait, Qatar and Oman</li><li>Lead client acquisition, retention and wallet-share expansion strategy across all Services business lines</li><li>Oversee the end-to-end Services business, including sales, product, operations and technology teams</li><li>Work closely with the Services Operations Head to advance the business agenda</li><li>Identify, develop and prioritize technology business cases, obtaining cluster and global buy-in</li><li>Compete effectively against traditional global and local banks and non-bank transactional service providers through superior client propositions and innovative solutions</li></ul><p><b>3. Client Engagement</b></p><br><ul><li>Serve as the primary client engagement head for all Services business across the three markets</li><li>Generate active, senior-level client interactions and build strategic, long-term client relationships</li><li>Deploy optimal service solutions tailored to client needs across all segments and business lines</li><li>Provide leadership to the Services team in advancing advice, insights and solutions to the client base</li><li>Drive execution of client experience initiatives aligned to Citi's "Be the Best for our Clients" vision</li><li>Partner with Banking and Markets colleagues to deliver a balanced, country-wide client strategy</li></ul><p><b>4. Risk &amp; Governance</b></p><br><ul><li>Maintain full responsibility for credit, operational, conduct and compliance risk management across all three markets</li><li>Ensure regulatory and statutory compliance at all times; foster a strong control culture within the team</li><li>Actively participate in Internal Audit and External (Regulatory) audit processes, ensuring timely deliverables and representation of risk mitigants for optimum results</li><li>Engage in Legal Vehicle Governance processes and proactively escalate potential franchise-level issues</li><li>Develop deep Balance Sheet expertise; act as a strong partner in negotiating with Treasury and Markets, balancing Services priorities with franchise-wide considerations</li><li>Participate actively in Country governance forums, ensuring decision-making inclusion across all critical elements that impact the franchise</li></ul><p><b>5. Stakeholder &amp; External Engagement</b></p><br><ul><li>Articulate business strategy clearly to CCOs, Banking, Operations, Technology and all control partners</li><li>Build productive, trust-based working relationships with regulatory bodies, supervisors and policy makers across Kuwait, Qatar and Oman</li><li>Represent Citi externally at industry associations, forums, congresses, conferences and committees</li><li>Drive Regulatory Advocacy to achieve business objectives and support Citi's franchise positioning in the three markets</li><li>Maintain strong internal alignment across MEP subcluster leadership, global Services heads, and Country Management teams</li></ul><p><b>6. People &amp; Culture</b></p><br><ul><li>Build and lead a high-performing, diverse and inclusive Services team across Kuwait, Qatar and Oman</li><li>Drive an effective talent strategy, ensuring appropriately skilled and experienced individuals are in critical roles</li><li>Develop the next generation of Services leadership within the organization</li><li>Promote an ethical, inclusive culture embedded in Citi's highest standards of conduct</li><li>Engage employees meaningfully in the broader business strategy and organizational direction</li><li>Foster a strong control environment and risk-aware culture at all levels of the team</li></ul><p><b>What We're Looking For</b></p><br><p><b>Essential Requirements</b></p><br><p>Candidates must be able to demonstrate the following:</p><br><ul><li><b>15+ years</b>&nbsp;of work experience in the financial services industry, including&nbsp;<b>10+ years</b>&nbsp;at a senior managerial level</li><li><b>Deep transaction banking expertise</b>&nbsp;— cash management, trade services and/or custody products</li><li><b>Proven success</b>&nbsp;leading multi-country or cluster-level business strategy and delivering financial results (Revenue, EBIT, P&amp;L)</li><li><b>Strong risk and governance track record</b>&nbsp;— credit, operational, conduct and compliance risk management</li><li><b>Excellent financial acumen</b>, including experience preparing business plans and financial cases</li><li><b>Strong Balance Sheet understanding</b>&nbsp;and familiarity with risk and finance frameworks at a legal entity level</li><li><b>Experience managing dynamic, diverse and cross-functional teams</b>&nbsp;across geographies</li><li><b>Demonstrated ability to align global strategy with local execution</b>, balancing front, middle and back-office resources</li><li><b>Executive-level communication skills</b>&nbsp;— written and verbal, for internal and external audiences including regulators, clients and senior management</li><li><b>Fluency in English</b>&nbsp;(both written and verbal).</li><li><b>University degree</b>&nbsp;(Bachelor's minimum required)</li></ul><p><b>Preferred &amp; Advantageous Experience</b></p><br><p>The following experience would strengthen a candidate's profile:</p><br><ul><li>Prior&nbsp;<b>GCC or broader MEA market experience</b>&nbsp;in a senior Services or transaction banking leadership role</li><li><b>Master's degree</b>&nbsp;in Business, Finance or a related field</li><li><b>Arabic language proficiency</b>&nbsp;(spoken and/or written)</li><li><b>Digital transformation and fintech engagement</b>&nbsp;experience within a financial institution</li><li><b>Established regulatory relationships</b>&nbsp;with GCC central banks, supervisors or government institutions</li><li><b>Legal Vehicle governance experience</b>&nbsp;and familiarity with managing a banking legal entity</li><li><b>Track record of gaining Senior Management buy-in</b>&nbsp;for and executing country-level growth strategies</li></ul><p><b>Skills &amp; Competencies</b></p><br><p><b>Why This Role? Development &amp; Career Value</b></p><br><p>This position provides unparalleled exposure to one of the most strategically important banking clusters in the MEA region. As a C15/Director, you will be positioned at the intersection of regional strategy, global influence, and client impact.</p><br><p><b>What you will gain:</b></p><br><ul><li><b>Multi-market franchise leadership</b>&nbsp;— Full accountability for the Services business across three GCC markets, as part of MEA's largest Citi franchise</li><li><b>Regulatory &amp; governance expertise</b>&nbsp;— Direct engagement with central banks, supervisors and policy makers in Kuwait, Qatar and Oman, building rare regulatory advocacy competencies</li><li><b>Innovation &amp; digital agenda</b>&nbsp;— Lead Citi's digital transformation and fintech response in one of the world's most progressive banking markets</li><li><b>Senior leadership network</b>&nbsp;— Build relationships across Citi's MEP leadership, global Services heads, country CCOs, and senior external stakeholders at the highest levels</li><li><b>Integrative thinking development</b>&nbsp;— Navigate complex, multi-dimensional challenges that develop capabilities suited to the most senior global financial leadership roles</li><li><b>Career acceleration</b>&nbsp;— A C15/Director role spanning three markets positions you for accelerated progression toward broader MEA or global Services leadership within Citi</li></ul><b><i>Location flexibility:</i></b><i>&nbsp;This role may be based in Kuwait City or Doha. The final location will be agreed through mutual discussion with the appointed candidate, reflecting Citi's commitment to attracting the very best talent for this leadership position. The role requires regular travel across all three markets</i><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Institutional Sales<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Solution Sales<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br> <br> </div>

<p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie s business code of conduct, policies and all applicable laws and regulations.</p><p><b>Responsibilities:</b></p><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance.</li><li>Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in pharmaceutical studies.</li><li>2 years+ experience as a Product Specialist</li><li>Relevant industry experience, ideally in biotechnology and/or pharmaceuticals with speciality and/or Immunology Therapy area Experience</li><li>Fluency in English and Arabic</li><li>Excellent communication and presentation skills</li><li>Practical knowledge and understanding of HCPs and disease area requirements</li><li>Good understanding of the market challenges and opportunities</li><li>Great sense of ethics and integrity</li><li>Teamwork Capabilities</li><li>Curiosity and ability to learn and improve.</li></ul>

<p><h4>Description</h4> <p>Makaseb is hiring a business development manager for lemon production. The role will be responsible for identifying and acquiring new clients, developing strong business relationships, and promoting the company’s services. The focus is on expanding the customer base, achieving sales targets, and contributing to business growth, with a strong understanding of the Kuwaiti market.</p> <h4>Key responsibilities</h4> <ul> <li>Identify and approach potential clients to generate new business opportunities.</li> <li>Conduct meetings and presentations with prospective clients.</li> <li>Build and maintain strong relationships with clients and strategic partners.</li> <li>Perform field visits to promote and sell the company’s services.</li> <li>Develop sales strategies and execution plans.</li> <li>Prepare periodic sales reports and market analysis.</li> <li>Negotiate commercial terms and close sales deals.</li> <li>Prepare proposals, quotations, and contracts.</li> <li>Collect the initial payment from new clients and ensure a smooth handover to the operations team.</li> <li>Monitor market trends, competitors, and customer needs within the Kuwaiti market.</li> <li>Collaborate with internal teams to ensure client satisfaction and service quality.</li> <li>Achieve monthly and annual sales targets.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in business administration, marketing, or a related field.</li> <li>2–3 years of experience in sales, business development, or account management.</li> <li>Strong knowledge of the Kuwaiti market.</li> <li>Understanding of marketing and production services is preferred.</li> <li>Excellent communication, negotiation, and presentation skills.</li> <li>Strong persuasion and relationship-building abilities.</li> <li>Proficiency in Arabic and English (spoken and written).</li> <li>Good computer skills (Microsoft Office, CRM systems, and digital tools).</li> <li>Ability to work independently and achieve sales targets.</li> </ul> <h4>Benefits</h4> <p><strong>Working days:</strong> 5 days<br> <strong>Days off:</strong> 2 days off<br> Health and social insurance is provided<br> Job model: Onsite<br> Location: Kuwait</p></p><p></p>

<p><h4>Description</h4> <p>Makaseb is hiring business development manager for lemon production, will be responsible for identifying and acquiring new clients, developing strong business relationships, and promoting the company’s services. The role focuses on expanding the customer base, achieving sales targets, and contributing to business growth, with a strong understanding of the Kuwaiti market.</p> <h4>Key responsibilities</h4> <ul> <li>Identify and approach potential clients to generate new business opportunities.</li> <li>Conduct meetings and presentations with prospective clients.</li> <li>Build and maintain strong relationships with clients and strategic partners.</li> <li>Perform field visits to promote and sell the company’s services.</li> <li>Develop sales strategies and execution plans.</li> <li>Prepare periodic sales reports and market analysis.</li> <li>Negotiate commercial terms and close sales deals.</li> <li>Prepare proposals, quotations, and contracts.</li> <li>Collect the initial payment from new clients and ensure a smooth handover to the operations team.</li> <li>Monitor market trends, competitors, and customer needs within the Kuwaiti market.</li> <li>Collaborate with internal teams to ensure client satisfaction and service quality.</li> <li>Achieve monthly and annual sales targets.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in business administration, marketing, or a related field.</li> <li>2–3 years of experience in sales or business development.</li> <li>Strong background in selling digital marketing and advertising services.</li> <li>Strong knowledge of the Kuwaiti market.</li> <li>Digital marketing agencies experience is a must.</li> <li>Excellent communication, negotiation, and presentation skills.</li> <li>Strong persuasion and relationship-building abilities.</li> <li>Proficiency in Arabic and English (spoken and written).</li> <li>Ability to work independently and achieve sales targets.</li> </ul> <h4>Benefits</h4> <p>Working days: 5 days<br> Days off: 2 days off<br> Health and social insurance is provided<br> Job model: On-site<br> Location: Kuwait</p></p><p></p>

<p><h4>Description</h4> <p>Makaseb is hiring a business development manager for lemon production. The role will be responsible for identifying and acquiring new clients, developing strong business relationships, and promoting the company’s services. The role focuses on expanding the customer base, achieving sales targets, and contributing to business growth, with a strong understanding of the Kuwaiti market.</p> <h4>Key responsibilities</h4> <ul> <li>Identify and approach potential clients to generate new business opportunities.</li> <li>Conduct meetings and presentations with prospective clients.</li> <li>Build and maintain strong relationships with clients and strategic partners.</li> <li>Perform field visits to promote and sell the company’s services.</li> <li>Develop sales strategies and execution plans.</li> <li>Prepare periodic sales reports and market analysis.</li> <li>Negotiate commercial terms and close sales deals.</li> <li>Prepare proposals, quotations, and contracts.</li> <li>Collect the initial payment from new clients and ensure a smooth handover to the operations team.</li> <li>Monitor market trends, competitors, and customer needs within the Kuwaiti market.</li> <li>Collaborate with internal teams to ensure client satisfaction and service quality.</li> <li>Achieve monthly and annual sales targets.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in business administration, marketing, or a related field.</li> <li>2–3 years of experience in sales or business development.</li> <li>Strong background in selling digital marketing and advertising services.</li> <li>Strong knowledge of the Kuwaiti market.</li> <li>Digital marketing agencies experience is a must.</li> <li>Excellent communication, negotiation, and presentation skills.</li> <li>Strong persuasion and relationship-building abilities.</li> <li>Proficiency in Arabic and English (spoken and written).</li> <li>Ability to work independently and achieve sales targets.</li> </ul> <h4>Benefits</h4> <p>Working days: 5 days<br> Days off: 2 days off<br> Health and social insurance is provided<br> Job model: On-site<br> Location: Kuwait</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About The Client</b></p><p>The company specializes in end-to-end sports facility management, ensuring that venues operate efficiently, with care, and profitably. Their services cover recruitment, training, and performance management of staff, alongside driving sales and achieving operational targets. They oversee maintenance, scheduling, customer service, marketing, and financial reporting to guarantee seamless daily operations for sports venues. With proven systems and deep market expertise, they balance world-class standards with local insights to deliver sustainable growth and long-term value in the sports sector.</p><p><b>About The Role</b></p><p>Overseeing staffing, scheduling, fleet maintenance, customer service, and financial performance across five locations. Acting as the bridge between operational teams and corporate management, the role ensures consistency, efficiency, and profitability. By leading teams and driving strategic initiatives, the Operations Manager secures seamless daily operations while supporting long-term growth.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>About You</b></p><p>The ideal candidate would have the following:</p><ul><li>Bachelor's degree in Business Administration or any relevant field</li><li>Minimum 7–10 years in operations management, preferably in multi-location service businesses, leisure/sports facilities, or transportation/fleet-based operations or retail</li><li>Proven ability to lead, coach, and develop diverse teams while managing workforce scheduling and performance.</li><li>Strong knowledge of fleet and asset management, customer service delivery, and budget and financial performance monitoring.</li><li>Holds a Transferable Visa 18</li></ul><p><br></p></div>

<p><h4>Position objective</h4> <p><strong>The position is responsible for increasing business revenues.</strong><br> The position is responsible for developing, implementing and maintaining standard operating procedures required as per retail standards across stores to drive the business and gain customer satisfaction.<br> Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store.<br> Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.<br> Provide leadership and support to all the employees.</p> <h4>Key responsibilities</h4> <p><strong>Sales and profitability:</strong></p> <ul> <li>Achieve quantitative measures of performance in the following areas: units per transaction, average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage.</li> <li>Set store sales target to maximize the sales and profitability.</li> <li>Guide area managers and store managers to maximize productivity in stores through effective utilization of the available resources.</li> <li>Effective management of the operational costs, reduction in operational costs by automation.</li> <li>Adhere and enforce company SOP, policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees.</li> <li>Oversee the implementation and execution of the visual merchandising guidelines are followed at all the stores at all times.</li> <li>Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.</li> <li>Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation.</li> <li>Interpret and make decision on operations and visual standards based on store and clientu2019s needs.</li> </ul> <p><strong>Employee development:</strong></p> <ul> <li>Identify store training and development needs in conjunction with the brand general manager and training department.</li> <li>Formulate a succession plan, in conjunction with the brand general manager.</li> <li>Set KPIs and KRAs for direct subordinates and conduct performance appraisal and feedback.</li> <li>Involve in the selection and recruitment of the operational staff, when required.</li> <li>Ensure technical and behavioral proficiency of staff through appropriate learning and development initiatives.</li> </ul> <p><strong>Communication:</strong></p> <ul> <li>Conduct regional sales and operations meetings on regular basis.</li> <li>Provide frequent feedback to the area managers and store managers on their performances, in relation to company's performance.</li> <li>Ensure brand participation in loyalty program u2018Club Apparelu2019.</li> <li>Weekly meeting with GM and senior management to discuss business plan versus achievements and improvement areas.</li> </ul> <p><strong>Stock management:</strong></p> <ul> <li>Monitor store inventory in consultation with brand general manager and brand managers.</li> <li>Promote a proactive relationship between GM, area manager, brand manager, store manager and the buyers/planners thereby maximizing sales.</li> <li>Monitor slow-moving and out-dated stock, in consultation with brand managers.</li> <li>Ensure stock security measures are effectively managed by store managers.</li> </ul> <p><strong>Store design and projects management:</strong></p> <ul> <li>Involve in the design and layout process of the new store projects.</li> <li>Design a new store schedule prior to commencement of design process.</li> <li>Provide guidance to concept architect during the design and implementation process.</li> <li>Conduct regular project update meetings with the projects team.</li> <li>Provide guidance and support to territory during set-up and merchandising phase.</li> </ul> <p><strong>Miscellaneous:</strong></p> <ul> <li>Ensure enhanced brand visibility and provide inputs for marketing and brand awareness.</li> <li>Handling legal responsibilities related to store management, store opening, and planning.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Overview Of The Role:</b></p><p><br></p><ul><li>The Store Manager is responsible for driving sales performance while focusing on growth and profitability. They ensure customer satisfaction, effective merchandising standards, and smooth store operations. Additionally, the Store Manager develops and trains staff to enhance their skills and deliver excellent customer experiences, contributing to overall store success.</li></ul><p><br></p><p><b>What You Will Do:</b></p><p><br></p><p>Sales and Profitability</p><p><br></p><ul><li>Meets or exceeds profitability expectations for the store in sales, payroll, shrink, and conversion.</li><li>Creates and executes strategies to maximize store sales and control expenses.</li></ul><p><br></p><p>Operational Effectiveness</p><p><br></p><ul><li>Controls company assets by adhering to all loss prevention measures, managing inventory, stock movements, sales, returns, exchanges, and store maintenance.</li><li>Executes and complies with all company policies and store procedures.</li></ul><p><br></p><p>People Development and HR</p><p><br></p><ul><li>Supports recruiting, hiring, developing, and retaining high-quality associates to meet store profile and future planning needs.</li><li>Leads by example, trains, develops, and provides ongoing feedback on product knowledge, selling skills, visual merchandising, and customer service.</li><li>Organizes weekly staff meetings and daily briefings to review store performance and communicate company goals, new procedures, and performance targets.</li></ul><p><br></p><p>Customer Experience and Merchandising</p><p><br></p><ul><li>Ensures customer service excellence is a priority through continuous assessment, coaching, and team follow-up.</li><li>Maintains visibility on the selling floor to support selling functions and answer customer inquiries.</li><li>Implements visual merchandising standards, promotions, and ensures sales floor and stockroom organization and cleanliness.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Skills To Be Successful:</b></p><p><br></p><ul><li>Excellent leadership and team management skills.</li><li>Strong strategic planning and execution abilities.</li><li>Proficient in loss prevention and inventory management.</li><li>Ability to deliver exceptional customer service.</li></ul><p><br></p><p><b>What Qualifies You For The Role:</b></p><p><br></p><ul><li>High school education or equivalent preferred.</li><li>1-2 years of Store Manager experience with a proven track record of driving sales and profit results.</li><li>Proficiency in business English, both written and verbal.</li><li>Competency in computer skills including Outlook, Excel, SAP, and report analysis. Strong numeracy and literacy skills.</li></ul><p><br></p></div>

<p>ROLE SUMMARY We are looking for an Account Manager to join our team and be part of our growth. If you re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you. WHAT S ON YOUR PLATE? Maintain continuous business relationships with clients/ restaurants. Provide excellent service and support in order to build strong relationships and resolve operational issues between clients/ Shops and company. Make sure that the menus of the clients are up to date at all times. Optimize the restaurant content (MOA, Delivery time). Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer. Advertisement sales: -Acquiring and maintaining pictures from brand menus, branding Talabat stickers at Shops, banners and newsletter. Generating food coupons, promotions and vouchers from existing Shops. Convince clients / restaurants for brand promotion of Talabat pictures. Transmission method optimization: -Convincing clients / Shops to implement a track order feature and changing the transmission method to WLA. Convince the Shop to go for digitalization (Backlinks, Splash pages, White-label, Facebook button). Encourage Shops to subscribe to the online payment gateway. Coordinate with the Shop, if the shop is live or active on the Talabat website, checking and resolving the reason, such as shutting down or stopping delivery. Maintain accurate records of all sales and prospecting activities including: -Sales calls -Closed sales -Follow-up activities -Sales expense report -Presentations -Sales meeting report (new Shop) -Daily signed contract report</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in any discipline</li><li>Previous experience in FMCG,- E-commerce and retail companies is preferred</li><li>From 3 to 5 years of experience holding the same title or relevant</li><li>Able to analyse data and sales statistics and curate a solution</li><li>Excellent Communication &amp; Negotiation skills</li><li>Customer Oriented</li><li>Adaptability &amp; Flexibility</li></ul>

<ul><li><p>Develop and maintain strong relationships with customers across retail, contractors, corporate accounts, and industrial clients, understanding their requirements and providing suitable products from our piping and flow-control range.</p></li><li><p>Identify new sales opportunities through customer visits, market research, contractor outreach, enquiries, and business development activities to achieve sales targets.</p></li><li><p>Understand customer requirements, including product type, size, material, specifications, and application, and recommend suitable products such as pipes, valves, flanges, fittings, gaskets, actuators, and related accessories.</p></li><li><p>Prepare quotations, negotiate pricing and commercial terms, follow up on enquiries, and convert opportunities into sales while maintaining healthy customer relationships.</p></li><li><p>Coordinate with the store, procurement, warehouse, and other internal teams to ensure product availability, accurate order processing, and timely delivery to customers.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree or diploma in Mechanical Engineering, Business Administration, Sales, or a related field.</p></li><li><p>Minimum 2–3 years of sales experience, preferably in industrial products, piping and flow-control products, MEP materials, HVAC, plumbing, fire fighting, Oil & Gas, or related sectors.</p></li><li><p>Proven experience selling to <strong>contractors, corporate/project customers, industrial clients, distributors, and/or retail customers</strong>, with an understanding of different customer requirements.</p></li><li><p>Good technical knowledge and sales experience of products such as pipes, valves, flanges, butt-weld/threaded/socket-weld/grooved fittings, gaskets, and related piping accessories, with the ability to understand specifications and recommend suitable products.</p></li></ul>

<p><h4>Position summary</h4> <p>Update information board on a regular basis to inform employees of important events. Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers). Assign lead calls or emails to sales executives based on line rotation. Create spreadsheets to organize information related to sales and marketing activities (e.g., mailing lists, tours). Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Encourage guests or callers to purchase or schedule preview package sales or tours and answer questions about property facilities or services.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> As a Territory Manager, you will be responsible for managing and expanding your assigned sales territory to sustain and strengthen DHL’s market leadership. You will drive individual sales performance while ensuring customer needs are effectively met and exceeded.<br><strong><u>1. PRINCIPAL ACCOUNTABILITIES </u></strong><br> <br>• Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met. <br>• Establish customer agreements and ensure that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place. <br>• Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly. <br>• Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory. <br>• Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets. <br>• Manage all customer-related information by communicating to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information. <br>• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business risk. Take appropriate corrective action internally and/or with the customer. <br>• Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops<br><strong><u>2. NATURE AND SCOPE </u></strong><br><strong>a) Context </strong><br>The Territory Manager is the prime DHL customer sales contact. The Territory Manager is in daily contact with customers, mainly decision- makers and influencers, but also the users. Internally the Territory Manager has day-to-day interaction with colleagues from the sales team: Customer Support Executive, Major Account Executive and Sales Support. Furthermore, with Ground Operations at station to ensure that the Regular customer gets the required service. <br><strong>b) Reporting Relationships </strong><br>The Territory Manager reports to the Area Sales Manager within the Relationship Business Unit. The Territory Manager is responsible for the assigned sales territory. <br><strong>c) Contacts </strong><br>The person will have day-to-day contacts with customers and will represent DHL externally in the assigned sales territory. Internally, they will have frequent contact with their Area Sales Manager and colleagues within the Relationship sales team, as well as ongoing contact with Customer Service, Customer Accounting and Ground Operations. <br><strong>d) Problem Solving </strong><br>The Territory Manager will be the primarily customer contact whenever DHL business is at risk due to issues such as competitive actions, dissatisfaction with DHL service etc. The person will have to resolve those problems in the most efficient way to retain the customers. <br><strong>e) Decision Making </strong><br>The Territory Manager will have to make decisions during negotiation with customers related to volume and discount levels as well as additional services offered. The Territory Manager will propose discount agreements to the Sales Manager for approval. <br><strong>f) Planning and Organization </strong><br>The Territory Manager has to establish actionable sales plans for managing prospects and existing customers. The person will have to plan and organize himself in the most effective way; effective route planning and an agreed call cycle with the Customer Support Executive covering the sales territory. <br>The Territory Manager will have to organize time effectively to reach agreed revenue and profitability targets as well as the agreed commercial productivity standards. <br><strong>g) Job Challenge </strong><br>The key challenge of this job is to deliver the agreed levels of revenue and profit in the assigned sales territory, whilst meeting key customer needs. <br><strong><u>3. JOB REQUIREMENTS (SKILLS AND EXPERIENCE) </u></strong><br><br>• Planning and organizing <br>• Relationship building <br>• Influencing <br>• Drive and initiative <br>• Numeric skills <br>• Great communication skills – written and oral <br>• Analytical <br>• Commercial focus <br>• Highly self motivated <br>• Presentation skills <br>• Preferably with 1-2 years of experience in Sales. <br>• Ability to speak Arabic an advantage <br><strong>Please make sure to attach your CV when applying for this role.</strong><br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br><br> </div>

<div>As a Territory Manager, you will be responsible for managing and expanding your assigned sales territory to sustain and strengthen DHL’s market leadership. You will drive individual sales performance while ensuring customer needs are effectively met and exceeded.</div><div><br></div><div><strong><u>1. PRINCIPAL ACCOUNTABILITIES </u></strong></div><div> </div><div><br></div><div>• Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met. </div><div>• Establish customer agreements and ensure that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place. </div><div>• Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly. </div><div>• Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory. </div><div>• Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets. </div><div>• Manage all customer-related information by communicating to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information. </div><div>• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business risk. Take appropriate corrective action internally and/or with the customer. </div><div>• Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops</div><div><br></div><div><strong><u>2. NATURE AND SCOPE </u></strong></div><div><br></div><div><strong>a) Context </strong></div><div>The Territory Manager is the prime DHL customer sales contact. The Territory Manager is in daily contact with customers, mainly decision- makers and influencers, but also the users. Internally the Territory Manager has day-to-day interaction with colleagues from the sales team: Customer Support Executive, Major Account Executive and Sales Support. Furthermore, with Ground Operations at station to ensure that the Regular customer gets the required service. </div><div><br></div><div><strong>b) Reporting Relationships </strong></div><div>The Territory Manager reports to the Area Sales Manager within the Relationship Business Unit. The Territory Manager is responsible for the assigned sales territory. </div><div><br></div><div><strong>c) Contacts </strong></div><div>The person will have day-to-day contacts with customers and will represent DHL externally in the assigned sales territory. Internally, they will have frequent contact with their Area Sales Manager and colleagues within the Relationship sales team, as well as ongoing contact with Customer Service, Customer Accounting and Ground Operations. </div><div><br></div><div><strong>d) Problem Solving </strong></div><div>The Territory Manager will be the primarily customer contact whenever DHL business is at risk due to issues such as competitive actions, dissatisfaction with DHL service etc. The person will have to resolve those problems in the most efficient way to retain the customers. </div><div><br></div><div><strong>e) Decision Making </strong></div><div>The Territory Manager will have to make decisions during negotiation with customers related to volume and discount levels as well as additional services offered. The Territory Manager will propose discount agreements to the Sales Manager for approval. </div><div><br></div><div><strong>f) Planning and Organization </strong></div><div>The Territory Manager has to establish actionable sales plans for managing prospects and existing customers. The person will have to plan and organize himself in the most effective way; effective route planning and an agreed call cycle with the Customer Support Executive covering the sales territory. </div><div>The Territory Manager will have to organize time effectively to reach agreed revenue and profitability targets as well as the agreed commercial productivity standards. </div><div><br></div><div><strong>g) Job Challenge </strong></div><div>The key challenge of this job is to deliver the agreed levels of revenue and profit in the assigned sales territory, whilst meeting key customer needs. </div><div><br></div><div><strong><u>3. JOB REQUIREMENTS (SKILLS AND EXPERIENCE) </u></strong></div><div><u> </u></div><div><br></div><div>• Planning and organizing </div><div>• Relationship building </div><div>• Influencing </div><div>• Drive and initiative </div><div>• Numeric skills </div><div>• Great communication skills – written and oral </div><div>• Analytical </div><div>• Commercial focus </div><div>• Highly self motivated </div><div>• Presentation skills </div><div>• Preferably with 1-2 years of experience in Sales. </div><div>• Ability to speak Arabic an advantage </div><div><br></div><div><strong>Please make sure to attach your CV when applying for this role.</strong></div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a Retail Sales Associate to join our women's fashion boutique in Salhiya. In this role, you will help customers find stylish outfits and provide excellent service. You will be the face of our brand, engaging with shoppers and creating a welcoming atmosphere in the store.</p><p>This position offers great opportunities for career growth. You will receive training on the latest fashion trends and sales techniques, allowing you to enhance your skills and advance within the company. Our team culture is supportive and collaborative, making it a fantastic place to work and grow.</p><p>Your contributions will directly impact our success. By providing exceptional customer service, you will help drive sales and build lasting relationships with our clientele. Join us to start a rewarding career in fashion retail where your passion for style can shine!</p><p><b>Responsibilities:</b></p><ol><li>Assist customers in finding the right outfits, providing personalized recommendations to enhance their shopping experience.</li><li>Stay updated on fashion trends and product knowledge to help customers make informed choices.</li><li>Help create attractive visual displays that showcase our latest collections and seasonal themes.</li><li>Process transactions accurately using the point-of-sale system, ensuring smooth and secure payments.</li><li>Work as part of a team to achieve sales goals and maintain a positive store environment.</li><li>Attend training sessions to improve your sales techniques and product knowledge for career advancement.</li><li>Address customer inquiries and feedback professionally, ensuring satisfaction and loyalty.</li><li>Assist in inventory management to ensure products are well-stocked and available for customers.</li><li>Maintain a clean and organized store environment to enhance the shopping experience.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong communication skills to engage with customers effectively.</li><li>Sales skills to promote products and meet sales targets.</li><li>Ability to work in a fast-paced environment while paying attention to detail.</li><li>Customer-focused attitude to ensure satisfaction and build relationships.</li><li>Team player skills to collaborate positively with colleagues.</li><li>Basic computer skills for handling transactions and inventory.</li><li>Problem-solving skills to address customer needs efficiently.</li></ul></div>

<p>The Call Center Supervisor- supervises the Call Center functions in accordance with Hospital policy. Supervises the daily operational duties of the unit and ensures its smooth functioning; oversees operations, schedules staff and redresses grievances.</p><p>DUTIES & RESPONSIBILITIES</p><p>Personnel Management & Training</p><ol><li><p>Prepares work schedules and assigns personnel to ensure uninterrupted unit service; organizes staffing, shift patterns and the number of staff required to meet the demand.</p></li><li><p>Evaluates staff work performance and makes recommendations for personnel actions.</p></li><li><p>Monitors the volume of work inflow, assigns staff flexibly to areas of need and updates the CSM regarding areas of concern.</p></li><li><p>Supports new staff; provides proper training and orientation.</p></li><li><p>Undertakes training and reviews of newly appointed staff; ensures that the staff has full understanding of the tasks required of them.</p></li><li><p>Undertakes coaching, remedial training and other development activities with staff to support optimal performance.</p></li><li><p>Improves team performance by raising efficiency; implements new tasks, as required, in consultation with the CSM and provides training to the concerned staff.</p></li></ol><p>Operational duties</p><ol><li><p>Based on the work load / call load / business need the staff are properly distributed 24/7 to receive the calls and server all the callers very professionally.</p></li><li><p>Staff are effectively utilized based on the business requirements and be watchful on the utilization of the over time.</p></li><li><p>All the established policies / practices are well oriented to all the staff and ensure that the staff are following it.</p></li><li><p>Observe / listen the random calls by agents and identify the gaps. This is done to ensure that, the agent wise training / coaching is provided and the quality is improved.</p></li><li><p>Initiate and create new policies as per the industry and quality standards whenever it’s required.</p></li><li><p>Orient all the new joiners and ensure that, proper coaching, mentoring is done on the job requirements. Performance outcome is regularly monitored and communicated with the staff and ensure that he or she delivering good performance.</p></li><li><p>Outbound calls are professionally managed and the applicable promotions are properly communicated with all the applicable callers. Agent wise outbound calls outcome should be monitored / tracked.</p></li><li><p>Evaluate all the reports of the AVAYA system and raise red flags any abnormal variance observed. The external Avaya team members are professionally notified and ensure that the issue is fixed.</p></li><li><p>All the system issues are professionally communicated with AVAYA team on time.</p></li><li><p>Work closely with Operations, IT and Medical Office team and ensure that the doctor’s duty list is integrated in HMIS.</p></li><li><p>Identify all the HMIS gaps in our current system, and discuss with the applicable staff group (IT/ MD Office, CS), suggest the new enhancements requirements (which may benefit the business tracking / enhance patient experience) in HMIS and ensure that, it is professionally communicated to IT team through IT enhancement committee / Operations manager.</p></li><li><p>Monitor the clinic utilization as per the given check list and ensure that, the accurate data is captured, verified and presented to the monthly OP improving and Call Center meeting. We have to work with IT and ensure that, the data capturing is done via HMIS eventually.</p></li><li><p>Non utilized clinics details / doctor’s early leaving clinic details are carefully monitored and reported to MD office.</p></li><li><p>Ensure that, the staff mistakes ledger is properly maintained for planning the training session to the applicable staff to improve their performance.</p></li><li><p>Work closely with the operations team and be aware about the doctors who are seeing low number of patients. All the agents are upselling / promoting the applicable doctors and ensure that more appointments are booked.</p></li><li><p>Assist the operations manager to plan the department budgets.</p></li><li><p>All the given KPI are very carefully understood, for proper data capturing. All the captured data are presented in the given format and submitted to QSM with in the given time line on a monthly basis.</p></li><li><p>Ensures maintenance of department equipment and supplies.</p></li><li><p>Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.</p></li><li><p>Attends all the applicable meetings as required / invited.</p></li><li><p>Daily department wise performance output must be measured and reported (whenever it’s needed) to the operations manager</p></li></ol><p>a. Department wise received calls</p><p>b. Department wise calls outcome</p><p>c. Department wise bookings (monthly)</p><p>d. Agent wise call durations and average call duration (monthly)</p><p>e. Hours wise received calls log to monitor the peak hours</p><p>f. Ensure that this report is used for meaningful submitted to the manager on a daily/ monthly basis.</p><ol><li><p>Monitor each team member’s performance and always be watchful on the following.</p></li></ol><p>a. Agent wise received calls</p><p>b. Agent wise calls outcome</p><p>c. Agent wise bookings</p><p>d. Agent wise booking vs conversion</p><p>e. Agent wise outbound calls</p><p>f. Agent wise call durations and average call duration</p><ol><li><p>All the home health care enquires are professionally managed and communicated with the applicable staff group for action.</p></li><li><p>All the delivery package related enquires are professionally managed and communicated with the applicable staff group for action.</p></li><li><p>All the social media enquiries are professionally managed and business is converted.</p></li><li><p>All the internal referrals are properly saved in the applicable tracker and the conversions are monitored. Non converted referrals are been contacted and the outcome is documented.</p></li><li><p>Ensure all the live chats are addressed on time and the patients are satisfied. The statistics is properly maintained and submitted.</p></li><li><p>Ensure that all the whatsApp communications are answered on time and the patients are satisfied. The statistics is properly maintained and submitted.</p></li><li><p>Ensure that all the existing log books are properly maintained. No log books / trackers are stopped without the knowledge of operations manager.</p></li><li><p>Create & Review Agents call script for each doctor and department.</p></li><li><p>Coordinate with marketing department for each new doctor or new service campaign to insure all the required information is given to call center agents.</p></li><li><p>Performs other related duties as assigned by Manager- Operations.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION: Bachelor Degree from an accredited university with related technical training (Medical Terminology course & Customer Service course). </p>