Real Estate Sales Jobs in Kuwait
1199 Jobs Found
<p>Job Overview</p><p>Join our team as a Real Estate Sales Officer in Kuwait. We offer a full-time position at a leading real estate development and sales and leasing services company, with a professional work environment that supports professional development and offers distinctive real estate products to meet the needs of individual and corporate clients.</p><p>Main Responsibilities and Duties</p><ul><li>Manage the sales cycle from initial reception to closing the deal, with a focus on achieving monthly and annual revenue and sales targets.</li><li>Build long-term relationships with clients and brokers, understand their needs, and provide suitable real estate solutions.</li><li>Present real estate products accurately and transparently, prepare offers and reports, and document all deal details in the system.</li><li>Make outbound calls and field visits to potential clients and coordinate appointment timings and tours.</li><li>Follow up with existing clients and provide after-sales support to ensure satisfaction and repeat business.</li><li>Analyze market trends, pricing, and competitors and provide regular reports to the relevant team.</li><li>Coordinate with financing, documentation, and delivery teams to ensure the deal progresses smoothly according to approved procedures.</li></ul><p>Qualifications and Requirements</p><ul><li>At least a higher diploma, preferably in related fields such as Business Administration or Real Estate.</li><li>5 to 15 years of practical experience in real estate sales or a similar field in Kuwait, with proven success in closing deals and achieving targets.</li><li>Familiarity with Kuwaiti real estate sector laws and regulations and adherence to professional compliance standards.</li><li>Excellent communication skills in both Arabic and English in a professional environment; strong negotiation and persuasion abilities.</li><li>Good command of digital tools and Customer Relationship Management (CRM) systems and basic financial reporting.</li></ul><p>Skills Required</p><ul><li>Strong negotiation skills and deal-closing abilities.</li><li>Ability to build relationships and develop a broad network in the real estate market.</li><li>High organization, time management, and ability to work under tight deadlines.</li><li>Analytical thinking and data-driven decision making.</li><li>Entrepreneurial spirit, professional composure, and ability to work in a cohesive team.</li><li>Proficient computer usage, especially Office</li><li>Proficiency in Arabic and English to communicate with clients</li></ul><p>Benefits and Perks</p><ul><li>Competitive salary based on experience with attractive commission incentives based on performance.</li><li>Professional allowances and benefits such as health insurance and enrollment in professional development programs.</li><li>Supportive work environment and opportunities for development and promotion within the company structure.</li><li>Long-term employment relationship with distinctive real estate projects in Kuwait.</li></ul>
<p><strong>Food products company announces a vacant job</strong></p><p>Required: Sales Representatives</p><p><strong>Conditions:</strong><br>• Previous experience dealing with <strong>cooperative societies</strong><br>• High communication and persuasion skills<br>• Availability of <strong>driving license and a car</strong></p><p><strong>Benefits:</strong><br>Fixed salary <strong>350 KWD + commission</strong><br>Opportunity to increase income through commissions<br>A stable work environment</p>
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>The Sr. Specialist Real Estate & Construction is responsible for end-to-end site management, from scouting and lease negotiation to serving as the primary point of contact between Talabat and its landlords across all locations. This individual will work closely with internal stakeholders across business functions to ensure real estate solutions align with operational needs and landlord relationships are proactively managed. This role requires strong negotiation skills, relationship management, and an ability to troubleshoot real estate-related issues across departments.<br><br>What's On Your Plate<br><br>Location Scouting & Market Analysis<br><br> Conduct comprehensive market research to identify high-potential neighborhoods and properties for new dark kitchen facilities. Analyze delivery zones, demographic data, and competitor density to validate site viability. Build and maintain a strong pipeline of prospective sites through direct outreach, brokers, and real estate networks.<br><br>Deal Structuring & Negotiation<br><br> Lead commercial negotiations with landlords, property managers, and brokers to secure favorable lease terms and conditions. Draft, review, and finalize Letters of Intent (LOIs).<br><br>Cross-Functional Collaboration<br><br>Legal: Partner with internal and external legal counsel to draft, review, and execute lease agreements, ensuring compliance and risk mitigation.<br><br>Finance: Work closely with the finance team to develop business cases, secure budget approvals, and track project CAPEX and OPEX.<br><br>Procurement: Coordinate with procurement to align on vendor onboarding, equipment sourcing, and fit-out materials needed for the new locations.<br><br>Act as the primary point of contact for these departments, removing roadblocks and driving tasks to completion to "get things done."<br><br>Construction & Project Shadowing<br><br> Shadow and support the internal Construction and Facilities teams during the project execution and fit-out phases. Monitor site progress, ensuring build-outs align with the agreed-upon lease terms, timelines, and budgets. Act as a liaison between landlords and our construction teams to quickly resolve any site-specific issues or delays during the build. Proficient in interpreting architectural layouts and blueprints.<br><br>WHAT DID WE ORDER?<br><br> 3+ years of experience in commercial real estate, retail expansion, property acquisition, or a similar role. Experience in Food & Beverage (F&B), dark kitchens, or quick-commerce expansion is a massive plus. Negotiation Skills: Proven track record of successfully negotiating commercial leases and navigating complex property deals. Project Management: Exceptional organizational skills with the ability to manage multiple site acquisitions and build-outs simultaneously. Cross-Functional Fluency: Strong ability to communicate effectively with legal, finance, and construction teams—translating real estate jargon into actionable business steps.
Date Posted:<br><br>2026-08-12<br><br>Country: <br><br>Kuwait<br><br>Location: <br><br>KWT01: Al Tijaria Tower, 10th Floor, Al Soor Street, Mirqab<br><br>Job Title: SVC Sales Assoc - Hunter<br><br>Location: Kuwait<br><br>Job Description:<br><br>We are seeking a dynamic and driven SVC Sales Hunter to join our team, focused on expanding our portfolio through signing new contracts and managing existing ones. The ideal candidate will have a deep understanding of the Kuwait market, including facility management companies, real estate companies, and various government stakeholders. This role requires a motivated individual with a proven track record in sales, excellent cold calling and closing skills, and the ability to work collaboratively within a team.<br><br>Key Responsibilities:<br><br>Identify and pursue new business opportunities to increase the company's portfolio. Develop and maintain relationships with facility management companies, real estate companies, and government stakeholders in Kuwait. Conduct cold calls and follow up on leads to generate new contracts. Demonstrate exceptional closing skills to secure deals and contracts. Collaborate effectively with team members to achieve sales targets. Utilize technical knowledge of elevators to inform and support sales efforts. Navigate and work on tenders to secure contracts. Manage contract renewals, ensuring timely and successful negotiations. Prepare and submit repair proposals, ensuring thorough follow-up and closure. Monitor and achieve monthly and quarterly targets for contract renewal, repairs, and capturing new contracts.<br><br>Qualifications:<br><br>Proven experience in sales, specifically within the Kuwait market. Familiarity with facility management companies, real estate companies, and government stakeholders. Strong communication and negotiation skills. Ability to perform cold calling and manage the sales process from lead generation to closing. Team player with the ability to work collaboratively. Technical background in elevators is required. Experience in working on tenders is essential.<br><br>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.<br><br>Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.<br><br>You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.<br><br>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. <br><br>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.<br><br>Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.<br><br>Become a part of the Otis team and help us #Buildwhatsnext!<br><br>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.<br><br>Privacy Policy and Terms:<br><br>Click on this link to read the Policy and Terms
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Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>The <strong>Sr. Specialist Real Estate & Construction </strong>is responsible for end-to-end site management, from scouting and lease negotiation to serving as the primary point of contact between Talabat and its landlords across all locations. This individual will work closely with internal stakeholders across business functions to ensure real estate solutions align with operational needs and landlord relationships are proactively managed. This role requires strong negotiation skills, relationship management, and an ability to troubleshoot real estate-related issues across departments.</p><br><p><strong>What's On Your Plate:</strong></p><br><p><strong>Location Scouting & Market Analysis</strong></p><br><p>- Conduct comprehensive market research to identify high-potential neighborhoods and properties for new dark kitchen facilities.</p><br><p>- Analyze delivery zones, demographic data, and competitor density to validate site viability.</p><br><p>- Build and maintain a strong pipeline of prospective sites through direct outreach, brokers, and real estate networks.</p><br><p><strong>Deal Structuring & Negotiation</strong></p><br><p>- Lead commercial negotiations with landlords, property managers, and brokers to secure favorable lease terms and conditions.</p><br><p>- Draft, review, and finalize Letters of Intent (LOIs).</p><br><p><strong>Cross-Functional Collaboration</strong></p><br><p><strong>Legal:</strong> Partner with internal and external legal counsel to draft, review, and execute lease agreements, ensuring compliance and risk mitigation.</p><br><p><strong>Finance</strong>: Work closely with the finance team to develop business cases, secure budget approvals, and track project CAPEX and OPEX.</p><br><p><strong>Procurement</strong>: Coordinate with procurement to align on vendor onboarding, equipment sourcing, and fit-out materials needed for the new locations.</p><br><p>Act as the primary point of contact for these departments, removing roadblocks and driving tasks to completion to "get things done."</p><br><p><strong>Construction & Project Shadowing</strong></p><br><p>- Shadow and support the internal Construction and Facilities teams during the project execution and fit-out phases.</p><br><p>- Monitor site progress, ensuring build-outs align with the agreed-upon lease terms, timelines, and budgets.</p><br><p>- Act as a liaison between landlords and our construction teams to quickly resolve any site-specific issues or delays during the build.</p><br><p>- Proficient in interpreting architectural layouts and blueprints.</p><br><p><strong>WHAT DID WE ORDER?</strong></p><br><p>- 3+ years of experience in commercial real estate, retail expansion, property acquisition, or a similar role. Experience in Food & Beverage (F&B), dark kitchens, or quick-commerce expansion is a massive plus.</p><br><p>- Negotiation Skills: Proven track record of successfully negotiating commercial leases and navigating complex property deals.</p><br><p>- Project Management: Exceptional organizational skills with the ability to manage multiple site acquisitions and build-outs simultaneously.</p><br><p>- Cross-Functional Fluency: Strong ability to communicate effectively with legal, finance, and construction teams—translating real estate jargon into actionable business steps.</p><br><br><br> </div>
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<br>About the opportunity<br><p>The <strong>Sr. Specialist Real Estate & Construction </strong>is responsible for end-to-end site management, from scouting and lease negotiation to serving as the primary point of contact between Talabat and its landlords across all locations. This individual will work closely with internal stakeholders across business functions to ensure real estate solutions align with operational needs and landlord relationships are proactively managed. This role requires strong negotiation skills, relationship management, and an ability to troubleshoot real estate-related issues across departments.</p><br><br><p><strong>What's On Your Plate:</strong></p><br><br><p><strong>Location Scouting & Market Analysis</strong></p><br><br><p>- Conduct comprehensive market research to identify high-potential neighborhoods and properties for new dark kitchen facilities.</p><br><br><p>- Analyze delivery zones, demographic data, and competitor density to validate site viability.</p><br><br><p>- Build and maintain a strong pipeline of prospective sites through direct outreach, brokers, and real estate networks.</p><br><br><p><strong>Deal Structuring & Negotiation</strong></p><br><br><p>- Lead commercial negotiations with landlords, property managers, and brokers to secure favorable lease terms and conditions.</p><br><br><p>- Draft, review, and finalize Letters of Intent (LOIs).</p><br><br><p><strong>Cross-Functional Collaboration</strong></p><br><br><p><strong>Legal:</strong> Partner with internal and external legal counsel to draft, review, and execute lease agreements, ensuring compliance and risk mitigation.</p><br><br><p><strong>Finance</strong>: Work closely with the finance team to develop business cases, secure budget approvals, and track project CAPEX and OPEX.</p><br><br><p><strong>Procurement</strong>: Coordinate with procurement to align on vendor onboarding, equipment sourcing, and fit-out materials needed for the new locations.</p><br><br><p>Act as the primary point of contact for these departments, removing roadblocks and driving tasks to completion to "get things done."</p><br><br><p><strong>Construction & Project Shadowing</strong></p><br><br><p>- Shadow and support the internal Construction and Facilities teams during the project execution and fit-out phases.</p><br><br><p>- Monitor site progress, ensuring build-outs align with the agreed-upon lease terms, timelines, and budgets.</p><br><br><p>- Act as a liaison between landlords and our construction teams to quickly resolve any site-specific issues or delays during the build.</p><br><br><p>- Proficient in interpreting architectural layouts and blueprints.</p><br><br><br><p><strong>WHAT DID WE ORDER?</strong></p><br><br><br><p>- 3+ years of experience in commercial real estate, retail expansion, property acquisition, or a similar role. Experience in Food & Beverage (F&B), dark kitchens, or quick-commerce expansion is a massive plus.</p><br><br><p>- Negotiation Skills: Proven track record of successfully negotiating commercial leases and navigating complex property deals.</p><br><br><p>- Project Management: Exceptional organizational skills with the ability to manage multiple site acquisitions and build-outs simultaneously.</p><br><br><p>- Cross-Functional Fluency: Strong ability to communicate effectively with legal, finance, and construction teams—translating real estate jargon into actionable business steps.</p><br><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>
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Job Requisition ID: 180911<br><br>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.<br><br>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day<br><br>Overview Of The Role:<br><br>The Sales Assistant plays a critical role in driving sales growth while ensuring an exemplary customer experience. They are responsible for creating an inviting and organized shopping environment, projecting a warm and welcoming demeanor, and serving customers with up-to-date product information. This role demands strong communication abilities and a keen attention to visual standards, contributing significantly to customer satisfaction and store success.<br><br>What You Will Do:<br><br>General<br><br>Create a clean and organized store environment by maintaining store standards and cleanliness. Deliver a positive first impression to customers through energetic attitude and proper dress code adherence. Greet customers immediately with a smile and a friendly greeting upon entering the store. Provide customers with current and relevant information about products. Offer quality service in fitting rooms; follow up with customers timely, maintain cash wrap cleanliness, and aim to upsell. Deliver efficient service at the cash wrap, offer gift cards, maintain cleanliness, and capture customer information in the database. Thank customers sincerely for their purchase and invite them back as they exit the store.<br><br>Required Skills To Be Successful:<br><br>Excellent verbal communication skills. Strong customer service orientation. Ability to work in a team environment. Capability to handle cash transactions accurately.<br><br>What Qualifies You For The Role:<br><br>High School Degree.1-2 years of retail sales experience. Good verbal communication skills. Knowledge of basic customer service practices.<br><br>About Al-Futtaim Retail<br><br>Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.<br><br>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
<p>Join a dedicated, on-site telesales squad supporting a leading Kuwaiti bank's consumer cards business. As a Cards Telesales Agent, you will convert qualified leads into activated, engaged cardholders playing a direct, visible role in the bank's growth in the local market. You will work with warm, pre-screened leads, be equipped with proven scripts and product playbooks, and be coached to hit and beat monthly sales targets. This is a strong platform for a Kuwaiti national who wants to build a serious sales career in banking, with clear performance milestones, structured coaching, and exposure to end- to end cards commercialisation.</p><p><strong>Key Activities</strong></p><ul><li>Outbound & inbound telesales campaigns (~55%) Contact pre-screened and preapproved prospects using approved lead lists to acquire new credit cardholders, with disciplined follow-up cadence.</li><li>Lead qualification & conversion (~20%) Assess customer eligibility, needs, and fit; position the right card proposition; handle objections and secure application completion.</li><li>Activation & early-usage engagement (~10%) Guide newly issued cardholders through activation, first transaction, and digital wallet setup to maximise 30-day active rates.</li><li>Data capture & CRM hygiene (~10%) Log every interaction accurately in the CRM/sales system; keep customer records, dispositions, and pipeline stages clean and current.</li><li>Compliance & quality (~5%) Adhere to approved scripts, call-recording rules, and QA feedback loops to ensure every conversation is compliant and customer-first</li></ul><p><strong>Core Responsibilities and Accountabilities</strong></p><ul><li>Execute outbound and inbound telesales campaigns for credit card acquisition against monthly sales targets, working from bank-provided pre-screened and preapproved lead lists.</li><li>Convert qualified leads into approved, issued, and activated cards, improving lead-to-sale and sale-to?activation conversion rates.</li><li>Apply approved sales scripts, product propositions, pricing, and disclosures to ensure compliant selling and eliminate mis-selling incidents.</li><li>Prioritise outreach using propensity models, next-best-action prompts, and lead-scoring signals to maximise productivity per agent (cards/FTE).</li><li>Educate customers on card features, benefits, fees, rewards, and safe usage including digital wallet enablement to lift 30-day activation and early spend.</li><li>Maintain accurate customer records, call dispositions, and follow-up actions in the CRM to protect data quality and enable downstream analytics and campaign optimisation</li><li>Uphold governance standards call recording, QA, script adherence, and consumer-protection rules to meet internal audit and regulator expectations.</li></ul><p><strong>KPIs (indicative)</strong></p><ul><li>New credit cards sold per agent per month</li><li>Lead-to-sale conversion rate on pre-screened / preapproved lead lists</li><li>Card activation rate within 30 days of issuance</li><li>Sales quality / script-adherence score from call monitoring and QA sampling</li><li>Productivity per agent dials, connects, and cards issued per FTE per month</li><li>Data-quality score on CRM entries (accuracy, completeness, timeliness)</li></ul><p><strong>Knowledge and Experience</strong></p><p><strong>Domain expertise</strong></p><ul><li>Consumer credit card acquisition lifecycle: lead application underwriting handoff issuance activation early spend</li><li>Familiarity with pre-screened / preapproved sales models and cross-sell (e.g., debit-to-credit, ETB reactivation)</li><li>Understanding of KYC, CDD, and consumer data-handling requirements in a Kuwaiti banking context</li></ul><p><strong>Sector experience</strong></p><ul><li>Kuwait / GCC retail banking, contact-centre, or financial-services telesales</li><li>Awareness of local consumer expectations, cultural context, and Arabic-language selling nuances</li></ul><p><strong>Tools & platforms</strong></p><ul><li>CRM and telesales dialler systems (category internal system names will be trained on-site)</li><li>Call-recording and QA platforms</li><li>Digital wallet basics (Apple Pay, Google Pay, Samsung Pay) sufficient to guide a customer through provisioning</li></ul><p><strong>Soft skills & behaviours</strong></p><ul><li>Confident, warm, and clear phone manner in both Arabic and English</li><li>Resilience, discipline, and comfort working to daily/weekly targets</li><li>Team-oriented happy to share what's working, learn from peers, and take on-the-job coaching</li><li>Bias to action: fast follow-up, clean pipeline hygiene, ownership of your book of leads</li><li>Ethical, customer-first mindset you sell only what genuinely fits the customer</li></ul><p><strong>MANDATORY SKILLS</strong></p><ul><li>Phone-based consultative selling and objection handling in Arabic (professional English also required)</li><li>Scripted, compliant selling in a recorded, QA'd environment</li><li>Accurate CRM and sales-system data entry</li><li>Basic sales performance literacy own your targets, conversion rates, and productivity metric</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Relevant experience: 2 4 years in banking or financial services telesales, with direct exposure to credit card acquisition, cross-sell, or contact-centre-based consumer sales. Candidates with a strong first ~12 months of card-selling experience will also be considered.</li><li>Mandatory requirements: Kuwaiti national (role is reserved under national workforce priorities)</li><li>Native/fluent Arabic and professional working English both spoken and written</li><li>Prior experience selling regulated financial products by phone under scripted, recorded, quality-assured conditions</li><li>Awareness of customer data handling, KYC/CDD, and data?privacy obligations in a banking context</li><li>Immediately available or 30-day notice period</li></ul>
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<span><span>•</span></span><span><span>Monitors competitors activities and assists in marketing intelligence</span></span><br><span><span>•</span></span><span><span>Refers sales leads to appropriate personnel within the IHG</span></span><br><span><span>•</span></span><span><span>Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business</span></span><br><span><span>•</span></span><span><span>Services existing business through management of account bases</span></span><br><span><span>•</span></span><span><span>Sell all facets of the hotel</span></span><br><span><span>•</span></span><span><span>Manage the corporate head office and the preferred hotel history for that company</span></span><br><span><span>•</span></span><span><span>Develop and maintain a regular pattern of sales calls, meeting with principals of target market</span></span><br><span><span>•</span></span><span><span>Provides direction on, and conducts market research and analysis</span></span><br><span><span>•</span></span><span><span>Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business</span></span><br><span><span>•</span></span><span><span>Builds profile within local market place through attendance at various events and local market place</span></span><br><span><span>•</span></span><span><span>Conduct client interviews</span></span><br><span><span>•</span></span><span><span>Entertain clients</span></span><br><span><span>•</span></span><span><span>Plan and conduct familiarization tours and site inspections</span></span><br><span><span>•</span></span><span><span>Travel when required to promote the hotel and develop potential business</span></span><br><span><span>•</span></span><span><span>Maintain regular contact with the IHG hotels in your region and the regional reservation office</span></span><br><span><span>•</span></span><span><span>Monitors existing business and inputs into sales strategy meetings to maximize business</span></span><br><span><span>•</span></span><span><span>Grows existing business and establishes and pursues leads which will develop business</span></span><br><span><span>•</span></span><span><span>Interfaces with operations on a timely basis</span></span><br><span><span>•</span></span><span><span>Initiates and prepares tenders for business</span></span><br><span><span>•</span></span><span><span>Assesses sales and marketing data</span></span><br><span><span>•</span></span><span><span>Assists with the preparation of new products and services</span></span><br><span><span>•</span></span><span><span>Assists in the evaluation of sales and marketing activities</span></span><br><span><span>•</span></span><span><span>Analyses sales mix and likely impact on hotel goals</span></span><br><span><span>•</span></span><span><span>Implement direction from Director of Sales and Marketing and Regional Managers</span></span><br><span><span>•</span></span><span><span>Liaison with advertising agency</span></span><br><span><span>•</span></span><span><span>Stock control of collateral</span></span><br><span><span>•</span></span><span><span>Collateral input</span></span><br><span><span>•</span></span><span><span>Execute advertising/creative briefs in a timely manner</span></span><br><span><span>•</span></span><span><span>Works with superior on manpower planning and management needs</span></span><br><span><span>•</span></span><span><span>Works with superior in the preparation and management of the Department’s budget</span></span><br><br> </div>
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<strong>Sales Development Representative</strong>
<p>Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.</p><br><br>
<p>We’re looking for a <strong>Business Development Representative</strong> to join our <strong>Kuwait</strong> team. In this role, you’ll be the engine of our growth, responsible for identifying and engaging the best restaurant partners in your territory and building a high-impact sales pipeline.</p><br><br>
<p>Get to know our <u>Commercial</u> team — what drives us, how we work, and what you can expect.</p><br><br>
<strong>What You’ll Be Doing</strong>
<p>You’ll be joining the <strong>Commercial</strong> team. This is an inside sales opportunity where you will move fast, value autonomy, and have a direct impact on our expanding presence across Kuwait.</p><br><br>
<p>Here’s what your day-to-day might look like:</p><br><br>
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<p><strong>Restaurant Acquisition:</strong> Prospect and pitch to new restaurants, working alongside our Business Development Managers to close deals and hit ambitious activity targets for calls, emails, and meetings.</p><br><br>
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<p><strong>Pipeline Ownership:</strong> Take full control of your lead portfolio, using your organisational skills to manage the sales cycle and ensure high conversion rates.</p><br><br>
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<p><strong>Process Strategy:</strong> Continuously iterate on our inside sales workflows to ensure we remain the fastest-moving and most effective team within the business.</p><br><br>
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<p><strong>Commercial Initiatives:</strong> Support the wider team with strategic projects, including field pitch days, restaurant marketing roll-outs, and cross-functional collaborations.</p><br><br>
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<p><strong>Market Insight:</strong> Act as an expert on the local restaurant landscape, identifying trends and high-potential partners to bring onto the platform.</p><br><br>
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<strong>What You’ll Need to Thrive</strong>
<p><strong>Essential</strong></p><br><br>
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<p><strong>Sales Experience:</strong> Minimum of 2 years in sales, preferably within a high-growth environment, with proven negotiation skills.</p><br><br>
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<p><strong>Linguistic Proficiency:</strong> Fluency in both <strong>Arabic and English</strong> is a must for this role.</p><br><br>
</li>
<li>
<p><strong>Local Expertise:</strong> A deep and thorough knowledge of the restaurant landscape in <strong>Kuwait</strong>.</p><br><br>
</li>
<li>
<p><strong>Self-Starter Mindset:</strong> A “get it done” attitude with the drive to hit and exceed monthly targets independently.</p><br><br>
</li>
<li>
<p><strong>Communication Skills:</strong> Exceptional communication and organizational skills, with the ability to manage complex lead pipelines efficiently.</p><br><br>
</li>
</ul>
<p><strong>Nice to Have</strong></p><br><br>
<ul>
<li>
<p>BSc/BA in business or a related field.</p><br><br>
</li>
<li>
<p>Experience using <strong>Salesforce</strong>, specifically within the Food & Beverage sector.</p><br><br>
</li>
</ul>
<strong>Why Join Us?</strong>
<p>At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:</p><br><br>
<p> <strong>Make a visible impact every day</strong></p><br><br>
<p>Your work directly improves experiences for customers, partners and riders.</p><br><br>
<p> <strong>Learn fast in an entrepreneurial environment</strong></p><br><br>
<p>Work close to the market with autonomy, pace and real responsibility.</p><br><br>
<p> <strong>Build a career, not just a role</strong></p><br><br>
<p>Stretch yourself, develop new skills and grow as the business evolves.</p><br><br>
<p> <strong>Deliver together in an inclusive culture</strong></p><br><br>
<p>Collaborative, values-driven teams that support how you work best.</p><br><br>
<p>We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire <u>here</u>.</p><br><br>
<br>
<strong>Our Global Structure</strong>
<p>Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Together, we’re unlocking new possibilities as one global team.</p><br><br>
<br>
<strong>Diversity, Equity and Inclusion</strong>
<p>At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.</p><br><br>
<p>We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.</p><br><br>
<p>If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.</p><br><br>
<p>If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!</p><br><br>
<br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are seeking a dynamic Sales and Marketing Supervisor to join our innovative team in the food manufacturing sector. This role is pivotal in driving sales strategies and marketing initiatives that resonate with our clients and elevate our brand presence in the marketplace. As a key player in our organization, you will have the opportunity to influence our growth trajectory while collaborating with a team that values creativity and strategic thinking.</p><p>In this position, you will not only manage day-to-day sales operations but also engage in market analysis to identify emerging trends and customer needs. You will be responsible for developing targeted marketing campaigns that effectively communicate our product offerings and enhance customer engagement. This role offers significant career growth opportunities, as you will be involved in decision-making processes that shape our marketing strategies and sales goals.</p><p>Our company fosters a collaborative culture that encourages professional development and continuous learning. You will have access to training programs and mentorship that will enhance your skills and prepare you for future leadership roles within the organization. Join us to be part of a team that values innovation, teamwork, and a commitment to excellence in the food manufacturing industry.</p><ol><li><b>Responsibilities:</b>Develop and implement comprehensive sales strategies that align with the company’s growth objectives, utilizing CRM software to track customer interactions and sales performance.</li><li>Conduct market research and competitive analysis to identify opportunities for product positioning and differentiation, ensuring our offerings meet customer demands effectively.</li><li>Collaborate with the marketing team to create engaging promotional materials and campaigns that drive brand awareness and customer loyalty.</li><li>Train and mentor junior sales staff, providing guidance on best practices in sales techniques and customer relationship management to enhance team performance.</li><li>Monitor sales metrics and prepare detailed reports for senior management, analyzing data to make informed decisions and adjust strategies as necessary.</li><li>Establish and maintain strong relationships with key clients, addressing their needs and concerns promptly to ensure high levels of customer satisfaction.</li><li>Participate in industry events and trade shows to represent the company, network with potential clients, and gather market intelligence.</li><li>Work closely with the production team to ensure product availability aligns with sales forecasts and customer demand, optimizing the supply chain process.</li><li>Develop and manage the sales budget, ensuring effective allocation of resources to maximize return on investment in marketing and sales initiatives.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Proven sales and marketing strategy development skills that drive business growth and customer engagement.</li><li>Strong analytical skills to interpret market data and make strategic decisions based on insights.</li><li>Excellent communication skills, both written and verbal, to effectively convey marketing messages and sales pitches.</li><li>Experience with CRM and marketing automation tools to streamline sales processes and enhance customer interactions.</li><li>Leadership abilities to mentor and guide a sales team toward achieving performance targets.</li><li>Creative thinking to develop innovative marketing campaigns that resonate with diverse audiences.</li><li>Strong organizational skills to manage multiple projects and deadlines effectively in a fast-paced environment.</li></ul></div>
<p><strong>Job Summary:</strong> The Sr. Sales Executive Digital Marketing is responsible for driving revenue growth while enhancing brand positioning and corporate reputation. This hybrid role combines sales, business development, marketing strategy, and public relations to ensure strong market presence, client acquisition, and long-term business success. The role requires a strategic thinker with strong commercial acumen and marketing expertise</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Business Development & Sales Growth</strong><ul><li>Identify and acquire new clients across target industries.</li><li>Develop and execute sales strategies to achieve revenue targets.</li><li>Build and manage a strong sales pipeline and forecast opportunities.</li><li>Lead client meetings, presentations, and commercial negotiations.</li><li>Prepare proposals, quotations, and close deals.</li></ul></li><li><strong>Marketing Strategy & Campaign Management</strong><ul><li>Develop and implement integrated marketing strategies aligned with business goals.</li><li>Plan and execute marketing campaigns (digital, social media, events, offline).</li><li>Monitor campaign performance and optimize ROI.</li><li>Align marketing initiatives with lead generation and sales objectives.</li><li>Analyze market trends, competitors, and customer behavior.</li><li>Identify new business opportunities and market segments.</li><li>Provide strategic recommendations to enhance service offerings</li></ul></li><li><strong>Public Relations & Corporate Communications</strong><ul><li>Develop and execute PR strategies to enhance brand visibility and reputation.</li><li>Manage media relations, press releases, and corporate communications.</li><li>Handle crisis communication when required.</li><li>Build relationships with media, influencers, and industry stakeholders.</li></ul></li><li><strong>Client Relationship Management</strong><ul><li>Build and maintain long-term relationships with clients and partners.</li><li>Act as the main point of contact for key accounts.</li><li>Ensure client satisfaction, retention, and business growth.</li><li>Identify upselling and cross-selling opportunities.</li></ul></li><li><strong>Brand Management</strong><ul><li>Ensure consistent brand identity and messaging across all channels.</li><li>Oversee content creation (social media, website, marketing materials).</li><li>Maintain and enforce brand guidelines internally and externally.</li><li>Plan and manage events, exhibitions, and corporate activations.</li><li>Lead product launches and promotional campaigns.</li><li>Represent the company in networking events and public forums.</li></ul></li><li><strong>Reporting & Performance Management</strong><ul><li>Track KPIs across sales, marketing, and PR activities.</li><li>Monitor revenue targets, campaign performance, and ROI.</li><li>Prepare regular reports, forecasts, and strategic insights for management.</li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><p>5 8+ years of experience in Business Development, Sales, Marketing, or PR.</p><p>Requirement Open to all nationals</p><p>Business Development & Commercial Acumen</p><p>Proficiency in English and Arabic languages.</p>
<div><div ><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span Times New Roman", serif; font-size: 11pt;"><div ><p class="MsoHeading7" ><strong><u><span >Accountabilities</span></u></strong></p></div>Customer:</span></strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><ul ><li><span Times New Roman", serif; font-size: 11pt;">Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ensure that a high level of professional rapport is developed and maintained with all customers</span></li><li><span Times New Roman", serif; font-size: 11pt;">Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</span></li><li><span Times New Roman", serif; font-size: 11pt;">Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade</span></li><li><span Times New Roman", serif; font-size: 11pt;">Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business</span></li><li><span Times New Roman", serif; font-size: 11pt;">Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span Times New Roman", serif; font-size: 11pt;">Internal:</span></strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><ul ><li><span Times New Roman", serif; font-size: 11pt;">Liaise with every department that is responsible for customers</span></li></ul><div><font face="Times New Roman, serif"><div ><p ><strong><span >Process:</span></strong></p></div><ul ><li><font face="Times New Roman, serif">Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers</font></li><li><font face="Times New Roman, serif">Monitor credit issues and liase with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected</font></li><li><font face="Times New Roman, serif">Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring</font></li><li><font face="Times New Roman, serif">Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently</font></li><li><font face="Times New Roman, serif">Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early</font></li></ul><div><div ><p class="MsoHeading7" ><strong><u><span >Skills / Qualifications</span></u></strong></p><p class="MsoHeading7" ><strong><u><span ><br></span></u></strong></p></div><div ><p ><span >Problem Solving:</span></p><div ><p ></p><ul ><li><span >There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business.</span></li><li><span >There will also be service issues, billing queries, and other ad hoc problems that will arise.</span></li><li><span >The core function of a Tele Sales agent is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, there are always senior management available to assist.</span></li></ul><div><font face="Times New Roman, serif"><span ><div ><p ><strong><span >Customer Orientation:</span></strong></p><div ><p ></p><ul ><li><span >Is focused on identifying and meeting customer needs. <span> </span>Acts to establish a long term business partnership with internal and external customers.</span></li></ul><div ><br></div></div></div><strong>Planning and Organizing:</strong></span></font></div><div><ul ><li><font face="Times New Roman, serif"><span >Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</span></font></li><li><font face="Times New Roman, serif"><span >The planning and organization will be monitored by the Direct Channel Manager.</span></font></li></ul></div><div ><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Decision Making</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">When negotiating rates and contracts, agents are authorised to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</span></li><li><span Times New Roman", serif; font-size: 11pt;">In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div></font></div></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Results Orientation</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><strong><font face="Times New Roman, serif"><span ></span></font></strong></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Teamwork</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.</span></li></ul></div><br></div></font></div></div><div lucida console", sans-serif; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><font face="Times New Roman, serif" ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Accountability</span></strong></p><ul ><li><font face="Times New Roman, serif"><span ><div ><span Times New Roman", serif; font-size: 11pt;">Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures.<span> <span> </span></span>Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.</span></div></span></font></li></ul><div ><span ><br></span></div><div ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Communication Skills</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Self Management</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><span ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Attention to Detail</span></strong></p><ul ><li><font face="Times New Roman, serif"><span ><div ><span Times New Roman", serif; font-size: 11pt;">Is thorough and complete in performing all aspects of the job.<span> <span> </span></span>Stays focused on the details of the job, no matter how small.<span> <span> </span></span>Checks and monitors work to ensure accuracy.</span></div></span></font></li></ul></div></span></font></div></div><div ><br><span><strong ><u>Experience</u></strong></span></div></div><div ><span ><u><br></u></span><div ><span><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Essential:</span></strong></p><p ></p><div ><div ><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Excellent verbal communication skills and interpersonal style</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent personal presentation, grooming and hygiene</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent organizational skills, including ability to prioritize workload</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ability to effectively contribute as a team member as part of a busy team</span></li><li><span Times New Roman", serif; font-size: 11pt;">Proven ability to work under pressure in a fast paced, time sensitive environment</span></li><li><span Times New Roman", serif; font-size: 11pt;">Demonstrated ability to use initiative/judgement to solve job related issues</span></li><li><span Times New Roman", serif; font-size: 11pt;">Good understanding of DHL Network</span></li><li><span Times New Roman", serif; font-size: 11pt;">Strong problem solving capability</span></li><li><span Times New Roman", serif; font-size: 11pt;">Desire to get the job done</span></li><li><span Times New Roman", serif; font-size: 11pt;">Passion to provide excellent Customer Service</span></li><li><span Times New Roman", serif; font-size: 11pt;">Right first time philosophy</span></li><li><span Times New Roman", serif; font-size: 11pt;">Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Driving license an advantage</span></li><li><span Times New Roman", serif; font-size: 11pt;">1 to 2 years of DHL experience (if transferred within)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Good command of English language; Arabic an advantage.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent PC skills (MS Word & Excel)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Numerically literate</span></li><li><span Times New Roman", serif; font-size: 11pt;">Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Well developed communication & selling skills</span></li><li><span Times New Roman", serif; font-size: 11pt;">Professional Telephone Behavior</span></li><li><span Times New Roman", serif; font-size: 11pt;">Customer Services attitude (controlled temperament)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Dedicated, Hardworking and Enthusiastic</span></li><li><span Times New Roman", serif; font-size: 11pt;">Flexible and prepared to work long hours</span></li><li><span Times New Roman", serif; font-size: 11pt;">Reliable</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ability to work under pressure</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><strong ><span Times New Roman", serif; font-size: 11pt;">Educational</span></strong><span Times New Roman", serif; font-size: 11pt;"><span> </span><strong>Qualifications:</strong></span></div><div ><ul ><li><font face="Times New Roman, serif"><span >Minimum Requirement of Bachelor's Degree</span></font></li></ul></div><strong ><span Times New Roman", serif; font-size: 11pt;"><div ><p ></p></div><u></u></span></strong></div></span><table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="584" ><tbody></tbody></table></div></div></div></font></div><br class="Apple-interchange-newline"></div><br></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Long Description <br><br>Job Summary <br></span><p>Senior Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction. Also, supporting the Team Leader in monitoring, coaching and training of the call center agents. </p><br>
<br><br>Job Responsibilities <br><p>• Support and provide superior service via phones, e-mails and chat as a receiver and caller.<br>
• Use questioning and listening skills that support effective telephone communication.<br>
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.<br>
• Understand the impact of attitude in handling calls professionally.<br>
• Effectively deal with job stress, angry callers, and upset customers.<br>
• Minimizing customers’ and Safat Home escalated complaints through providing professional service & support for individual and B2B customers.<br>
• Ensure proper escalation to any unresolved complaint, to avoid any delay in progressing and resolving customers reported complaints.<br>
• Use the most appropriate way to communicate with different behavior types on the telephone.<br>
• Escalate cases that require intervention by Team Leaders or Supervisor.<br>
• Apply the elements of building positive rapport with different types of customers over the phone.<br>
• Apply the proper telephone etiquette to satisfy various customer situations.<br>
• Apply appropriate actions to effectively control a telephone call.<br>
• Identify voice skills and how to enhance a good telephone presentation.<br>
• Display ownership to additional tasks as demanded by superiors and meet commitment to customers.<br>
• Display Time flexibility towards shifts as per work floor requirements.<br>
• Handling escalations cases and angry customers calls.<br>
• Responsible for leading the shift during team leader absence.<br>
• Responsible for new Call Center Agent training. <br>
• Handling the back office tasks (Departments communications, Suppliers communications) <br>
</p><br>
<br><br>Candidate Requirements <br><p>• Must possess excellent communications skill, proven problem solving and analysis skills.<br>
• A good knowledge of Electronic devices and related technology.<br>
• Minimum one year of related experience in the field of (Call center, Customer care, Customer service, Telemarketing/Telesales).<br>
• Need a good understanding of Productivity software (Windows OS, Spreadsheets, MS-office).<br>
• Good command in English / Arabic Language.<br>
• “Preferable”. Technical literature and Technology oriented to talk at the right level with customers.<br>
</p><br>
<br><br>Education <br><br><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About the Client</b></p><p>Our client is an established Kuwait-based FMCG company specializing in premium food products, with a strong presence across retail and distribution channels.</p><p><b>About the Role</b></p><p>The Trade Marketing Officer will be responsible for ensuring that the company's products, displays, promotions, and point-of-sale materials are consistently and effectively presented across assigned retail outlets.</p><p>This is a field-based role that combines retail execution, merchandising compliance, sales performance monitoring, and market intelligence.</p><p><b>Key Responsibilities</b></p><ul><li>Conduct regular field visits across assigned retail outlets.</li><li>Monitor product availability, positioning, planograms, stock levels, and display standards.</li><li>Ensure promotional activities, pricing, and communication materials are implemented accurately and on time.</li><li>Inspect point-of-sale materials and display stands to ensure proper installation and maintenance.</li><li>Identify execution gaps and follow up on corrective actions.</li><li>Support new product launches, listings, displays, and promotional visibility.</li><li>Monitor outlet- and category-level sales performance.</li><li>Investigate factors affecting performance, including availability, assortment, pricing, and display quality.</li><li>Track competitor pricing, promotions, launches, shelf space, and merchandising activities.</li><li>Prepare field visit reports supported by photographs, findings, and recommendations.</li><li>Coordinate with Sales, Marketing, Operations, Warehouse, and Merchandising teams.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>About You</b></p><ul><li>Bachelor's degree in Marketing, Business Administration, or a related field.</li><li>Between 5 and 10 years of experience in trade marketing, merchandising, or retail sales execution within the FMCG sector.</li><li>Strong knowledge of planograms, merchandising standards, promotions, and POSM management.</li><li>Ability to interpret sales and market data and identify causes behind performance trends.</li><li>Strong reporting, documentation, and follow-up skills.</li><li>Familiarity with ERP or merchandising monitoring applications.</li><li>Proficiency in Microsoft Word, PowerPoint, and Excel.</li><li>Good command of English; Arabic would be an advantage.</li><li>Valid Kuwait driving license and willingness to travel daily between retail outlets.</li></ul><p><br></p></div>
<p><h4>Position summary</h4>
<p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p>
<p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong><span></span></strong><p><strong><strong><u><span>Accountabilities</span></u></strong></strong></p><strong><br><br>Customer:</strong><br><ul><li><span>Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</span></li><li><span>Ensure that a high level of professional rapport is developed and maintained with all customers</span></li><li><span>Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</span></li><li><span>Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade</span></li><li><span>Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business</span></li><li><span>Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.</span></li></ul><br><strong><span>Internal:</span></strong><br><ul><li><span>Liaise with every department that is responsible for customers</span></li></ul><p><strong><span>Process:</span></strong></p><br><br><ul><li>Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers</li><li>Monitor credit issues and liase with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected</li><li>Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring</li><li>Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently</li><li>Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early</li></ul><p><strong><u><span>Skills / Qualifications</span></u></strong></p><br><br><br><p><span>Problem Solving:</span></p><br><br> <br><ul><li><span>There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business.</span></li><li><span>There will also be service issues, billing queries, and other ad hoc problems that will arise.</span></li><li><span>The core function of a Tele Sales agent is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, there are always senior management available to assist.</span></li></ul><span></span><p><strong><span>Customer Orientation:</span></strong></p><br><br> <br><ul><li><span>Is focused on identifying and meeting customer needs. Acts to establish a long term business partnership with internal and external customers.</span></li></ul><br> <br><strong>Planning and Organizing:</strong><br><ul><li><span>Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</span></li><li><span>The planning and organization will be monitored by the Direct Channel Manager.</span></li></ul><br><p><strong><span>Decision Making</span></strong></p><br><br><ul><li><span>When negotiating rates and contracts, agents are authorised to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</span></li><li><span>In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.</span></li></ul><br><p><strong><span>Results Orientation</span></strong></p><br><br><ul><li><span>Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.</span></li></ul><br><br><p><strong><span>Teamwork</span></strong></p><br><br><br><ul><li><span>Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.</span></li></ul><br><p><strong><span>Accountability</span></strong></p><br><br><ul><li><span><span>Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures.Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.</span><br></span></li></ul><p><strong><span>Communication Skills</span></strong></p><br><br><ul><li><span>Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.</span></li></ul><br><p><strong><span>Self Management</span></strong></p><br><br><ul><li><span>Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.</span></li></ul><br><span></span><p><strong><span>Attention to Detail</span></strong></p><br><br><ul><li><span><span>Is thorough and complete in performing all aspects of the job.Stays focused on the details of the job, no matter how small.Checks and monitors work to ensure accuracy.</span><br></span></li></ul><br><br><span><strong><u>Experience</u></strong></span><br><br><strong><span>Essential:</span></strong><span></span><ul><li><span>Excellent verbal communication skills and interpersonal style</span></li><li><span>Excellent personal presentation, grooming and hygiene</span></li><li><span>Excellent organizational skills, including ability to prioritize workload</span></li><li><span>Ability to effectively contribute as a team member as part of a busy team</span></li><li><span>Proven ability to work under pressure in a fast paced, time sensitive environment</span></li><li><span>Demonstrated ability to use initiative/judgement to solve job related issues</span></li><li><span>Good understanding of DHL Network</span></li><li><span>Strong problem solving capability</span></li><li><span>Desire to get the job done</span></li><li><span>Passion to provide excellent Customer Service</span></li><li><span>Right first time philosophy</span></li><li><span>Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></li><li><span>Driving license an advantage</span></li><li><span>1 to 2 years of DHL experience (if transferred within)</span></li><li><span>Good command of English language; Arabic an advantage.</span></li><li><span>Excellent PC skills (MS Word & Excel)</span></li><li><span>Numerically literate</span></li><li><span>Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.</span></li><li><span>Well developed communication & selling skills</span></li><li><span>Professional Telephone Behaviour</span></li><li><span>Customer Services attitude (controlled temperament)</span></li><li><span>Dedicated, Hardworking and Enthusiastic</span></li><li><span>Flexible and prepared to work long hours</span></li><li><span>Reliable</span></li><li><span>Ability to work under pressure</span></li></ul><br><strong><span>Educational</span></strong><span> <strong>Qualifications:</strong></span><br><ul><li><span>Minimum Requirement of Bachelor's Degree</span></li></ul> <br> <br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are looking for an experienced <b>Trade Marketing & Merchandising Executive</b> to ensure outstanding execution of merchandising standards, promotional activities, and in-store visibility across modern and traditional trade channels. This role plays a key part in monitoring market performance, gathering competitive intelligence, and supporting business growth through effective field execution.</p><p><b>Retail Execution & Merchandising</b></p><ul><li>Conduct regular market visits to ensure compliance with merchandising and display standards.</li><li>Monitor planograms, product positioning, shelf availability, and stock levels across assigned outlets.</li><li>Ensure proper execution of promotional campaigns, pricing, and in-store communication materials.</li><li>Inspect and maintain Point of Sale Materials (POSM), display stands, and merchandising equipment.</li><li>Identify execution gaps and ensure timely corrective actions.</li></ul><p><b>Sales Performance & Market Analysis</b></p><ul><li>Monitor outlet and category-level sales performance.</li><li>Analyze sales trends and identify factors impacting business performance.</li><li>Recommend merchandising improvements and display optimization based on sales data.</li><li>Identify underperforming outlets and propose action plans to improve execution and sales.</li></ul><p><b>Market Intelligence</b></p><ul><li>Monitor competitor pricing, promotions, product launches, and merchandising activities.</li><li>Gather market insights and identify opportunities to strengthen in-store brand presence.</li><li>Share best practices and recommendations to improve retail execution.</li></ul><p><b>Reporting & Cross-Functional Coordination</b></p><ul><li>Prepare detailed field visit reports with findings, photographs, and recommendations.</li><li>Track corrective actions until full compliance is achieved.</li><li>Coordinate with Sales, Marketing, Operations, Warehouse, and Merchandising teams to ensure successful execution of initiatives and new product launches.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Bachelor's Degree in Business Administration, Marketing, or a related discipline.</li><li>Strong understanding of merchandising standards, planograms, POSM management, and retail execution.</li><li>Experience analyzing sales performance and market trends.</li><li>Excellent reporting, documentation, and follow-up skills.</li><li>Proficiency in Microsoft Excel, Word, PowerPoint, and ERP/Merchandising applications.</li><li>Strong organizational skills with the ability to work independently in a field-based role.</li></ul></div>
<p>The position of sales manager consists of directing the actual distribution or movement of a product of Maceen AI Sharq company to the customers, coordinating sales distribution by establishing sales territories, quotas and goals. It also consists of attending sales meetings and training programs for sales. Analyzing market demands and establishing connections and contact points of existing and new customers. Responsibilities: Prepare quotations and cost analysis of products. Communicate with partner agency for product prices, delivery and others works related to sales. Establish and maintain contact and business relation with existing and potential new customers Prepare sales and marketing plans of action for different products. Prospect and qualify new Multi-Vendor opportunities Determine and establish price database and discount rates. Communicate business direction frequently and clearly to Management Drive the sales process by working with internal team members to develop winning strategy Be responsible for timely, accurate update, and prompt sales forecast submissions. Provide market intelligence to the marketing team for product development Ensure management of payments and adherence to sales budget. Excellent presentation, communication and follow up skills required Candidate must have proven ability to work effectively with the Service and Equipment Sales in a team-selling environment</p><p><strong>Desired Candidate Profile</strong></p><ul><li>3+ years of direct sales experience in medical and educational products /industry.</li><li>College degree or higher in business, engineering or any related field.</li><li>Having Kuwait driving license is a must.</li><li>Fluent in English and Arabic speaking.</li><li>Demonstrate and verify recent success in complex sales situations</li><li>Having effective customer relationship and team player.</li><li>Having initiative and willingness to lead, take charge and direction on important work.</li></ul>