Call Center Jobs in Kuwait

<p>مركز تجميل سيدات بحولي يطلب موظفة كول سنتر اتصالات واستقبال. دوام كامل من ١٠صباحا إلى ٧ مساءا يوم الجمعة اجازة. لا يشترط الخبرة شرط الالتزام بالعمل. راتب ثابت تواصل&nbsp; وارسال سيرة ذاتية واتساب فقط 97722285</p>

<p>المسمى الوظيفي: موظف كول سنتر ومبيعات – يتحدث باللهجة الكويتية&nbsp;&nbsp;</p><p>المكان: الكويت (العمل عن بُعد عبر الهاتف فقط)&nbsp;&nbsp;</p><p>الراتب: 200–280 د.ك شهرياً (دوام جزئي – ساعات مرنة حسب اتصالات العملاء)&nbsp;&nbsp;</p><p>&nbsp;</p><p>المهام والمسؤوليات:&nbsp;&nbsp;</p><p>- الرد على مكالمات العملاء باللهجة الكويتية وتقديم الدعم وخدمة العملاء.&nbsp;&nbsp;</p><p>- تنفيذ عمليات البيع عبر الهاتف وتحقيق أهداف المبيعات الشهرية.&nbsp;&nbsp;</p><p>- إدارة استفسارات العملاء وحل المشكلات بسرعة وفعالية.&nbsp;&nbsp;</p><p>- تسجيل الملاحظات والشكاوى ومتابعتها لضمان رضا العملاء.&nbsp;&nbsp;</p><p>- العمل بمرونة حسب أوقات اتصالات العملاء (ساعات متفرقة).&nbsp;&nbsp;</p><p>&nbsp;</p><p>المتطلبات:&nbsp;&nbsp;</p><p>- خبرة لا تقل عن 10 سنوات في الكول سنتر وخدمة العملاء.&nbsp;&nbsp;</p><p>- خبرة مثبتة في المبيعات الهاتفية وتحقيق الأهداف.&nbsp;&nbsp;</p><p>- إجادة اللهجة الكويتية + العربية الفصحى + الإنجليزية.&nbsp;&nbsp;</p><p>- مهارات اتصال ممتازة، إقناع، وحل المشكلات.&nbsp;&nbsp;</p><p>- القدرة على العمل عن بُعد بشكل مستقل ومرن.&nbsp;&nbsp;</p><p>&nbsp;</p><p>المميزات:&nbsp;&nbsp;</p><p>- دوام مرن (ساعات متفرقة حسب اتصالات العملاء).&nbsp;&nbsp;</p><p>- بونص شهري عند تحقيق أهداف محددة.&nbsp;&nbsp;</p><p>- زيادة سنوية مرتبطة بتقييم الأداء.&nbsp;&nbsp;</p><p>- بيئة عمل احترافية وفرص للتطوير الوظيفي.&nbsp;&nbsp;</p><p>&nbsp;</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Requirements</b>:</p> <ul> <li>Associate or bachelor s degree holder.</li> <li>2+ years of experience in a similar customer service or call center role.</li> <li>Familiarity with CRM software and standard call center technologies.</li> <li>Ability to work a flexible schedule, including rotating shifts, nights, weekends, and holidays.</li> <li>Strong adherence to schedule and shift timings to ensure continuous queue coverage.</li> <li>Willingness to work overtime during peak seasons or high-volume periods.</li> <li>Active listening paired with empathetic, clear communication.</li> <li>Strong analytical and problem-solving abilities to resolve customer issues efficiently.</li> <li>Effective de-escalation skills with a proven ability to maintain composure under pressure.</li> <li>Capacity to handle high call volumes while maintaining quality service.</li> <li>A positive, customer-focused, and team-oriented mindset.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> Associate or bachelor s degree holder.</p> <p> 2+ years of experience in a similar customer service or call center role.</p> <p> Familiarity with CRM software and standard call center technologies.</p> <p> Ability to work a flexible schedule, including rotating shifts, nights, weekends, and holidays.</p> <p> Strong adherence to schedule and shift timings to ensure continuous queue coverage.</p> <p> Willingness to work overtime during peak seasons or high-volume periods.</p> <p> Active listening paired with empathetic, clear communication.</p> <p> Strong analytical and problem-solving abilities to resolve customer issues efficiently.</p> <p> Effective de-escalation skills with a proven ability to maintain composure under pressure.</p> <p> Capacity to handle high call volumes while maintaining quality service.</p> <p> A positive, customer-focused, and team-oriented mindset.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.</p><br> <br><br>Job Responsibilities <br><ul> <li>Plans, directs, coordinates and controls the total number of incoming calls from existing customers</li> <li>Attends to enquiries from new prospects and makes outgoing calls</li> <li>Opening new job cards related to the service center</li> <li>Solving customers problems related to delivery and showroom</li> <li>Conduct customer satisfaction surveys</li> <li>Forward customer complaints by email to call centre supervisor</li> <li>Execute telemarketing campaigns</li> <li>Ensure proper call execution in order to maintain highest quality customer service and increase sales</li> </ul> <br><br>Candidate Requirements <br><ul> <li>Bilingual - good command of both English and Arabic</li> <li>2&nbsp;year experience in the same field</li> <li>Expert in using Microsoft Office applications (Word, Excel and PowerPoint)</li> <li>Good communication skills</li> <li>Clear voice and pronunciation</li> <li>Team player</li> <li>Friendly attitude with customers and team members</li> <li>Excellent customer service skills</li> </ul> <br><br>Education <br>High School / Diploma<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Company Description</b></p><p>Nor Noyau® is a prominent name in Kuwait’s artisanal chocolate industry, known for delivering high-quality chocolates crafted with precision and passion. Using only the finest ingredients, our creations offer rich flavors and luxurious textures that celebrate excellence and refinement. Beyond chocolates, we offer diverse services, including corporate chocolate arrangements, premium catering solutions, and a seamless eCommerce platform. Our dedicated customer service team ensures every interaction reflects our commitment to excellence, from personalized service to sales and after-sales support.</p><p><br></p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Call Center Representative based in Kuwait. The representative will handle customer inquiries, ensure customer satisfaction, and provide exceptional sales support. Daily responsibilities include responding to all incoming calls from customers to take their orders, answer questions and inquiries, resolve problems, provide information and handle complaints regarding the company’s products or services. The role requires effective communication and the ability to deliver excellent sales and customer service in alignment with Nor Noyau’s standards.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Qualifications</b></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bilingual: Native Arabic speaker with fluency in Arabic and English is must</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in Computer Literacy, including basic software applications and data entry</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Previous experience in a call center or customer service role is a plus</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong Customer Service, Customer Support, and Customer Satisfaction skills</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work effectively in an on-site team environment</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction</p><br> <br><br>Job Responsibilities <br><ul> <li>Comply with staffing schedules and break allowances</li> <li>Provide customers with accurate information at all times</li> <li>Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time</li> <li>Create complaint tickets correctly, in adherence with policies and procedures</li> <li>Update the database with the most recent customer information</li> <li>Handle stressed, angry and confused customers in the most positive way possible</li> <li>Escalate cases that require intervention by Shift in Charge or Call Centre Manager.</li> </ul> <br><br>Candidate Requirements <br><ul> <li>Prior experience in a customer service role</li> <li>Good communication skills</li> <li>Able to communicate in Arabic and English</li> <li>Good computer skills</li> </ul> <br><br>Education <br>Bachelor’s Degree<br><br><br><br> </div>

<h3>Job Description</h3><h4>Company Description</h4><p><strong>Nor Noyau®</strong> is a leading name in Kuwait’s artisanal chocolate industry, recognized for crafting premium chocolates using the finest ingredients. In addition to luxury chocolates, the company offers corporate chocolate arrangements, premium catering services, and a seamless eCommerce experience. Our customer service team is committed to delivering exceptional support before, during, and after every sale.</p><h4>Role Description</h4><p>This is a full-time, on-site position for a <strong>Call Center Representative</strong> based in Kuwait.</p><p>The successful candidate will be responsible for handling customer inquiries, processing orders, providing product information, resolving customer concerns, and ensuring a high level of customer satisfaction. The role requires excellent communication skills and the ability to deliver outstanding customer service while supporting the company's sales objectives.</p><h4>Key Responsibilities</h4><ul><li>Respond to incoming customer calls and process orders.</li><li>Answer customer questions and provide accurate product information.</li><li>Resolve customer issues and handle complaints professionally.</li><li>Deliver exceptional customer service and sales support.</li><li>Maintain high standards of customer satisfaction.</li><li>Communicate effectively with customers while representing the company's values.</li></ul><h3>Skills</h3><h4>Qualifications</h4><ul><li>Native Arabic speaker with fluency in both Arabic and English.</li><li>Proficiency in computer skills, including basic software applications and data entry.</li><li>Previous experience in a call center or customer service role is an advantage.</li><li>Strong customer service, customer support, and customer satisfaction skills.</li><li>Ability to work effectively in an on-site team environment.</li></ul><h3>Preferred Candidate</h3><ul><li><strong>Career Level:</strong> Entry Level</li><li><strong>Years of Experience:</strong> 0–5 Years</li><li><strong>Residence Location:</strong> Kuwait</li><li><strong>Nationality:</strong> All Arab Countries</li><li><strong>Degree:</strong> High School or Equivalent</li><li><strong>Age:</strong> 21–40 Years</li></ul><p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction</p><br> <br><br>Job Responsibilities <br><ul> <li>Comply with staffing schedules and break allowances</li> <li>Provide customers with accurate information at all times</li> <li>Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time</li> <li>Create complaint tickets correctly, in adherence with policies and procedures</li> <li>Update the database with the most recent customer information</li> <li>Handle stressed, angry and confused customers in the most positive way possible</li> <li>Escalate cases that require intervention by Shift in Charge or Call Centre Manager.</li> </ul> <br><br>Candidate Requirements <br><ul> <li>Prior experience in a customer service role</li> <li>Good communication skills</li> <li>Able to communicate in Arabic and English</li> <li>Good computer skills</li> </ul> <br><br>Education <br>Bachelor’s Degree<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ol><li>Provide routine and administrative support to the department in facilitating day to day activities.</li><li>Respond to a variety of calls and inquiries via the telephone, whatsapp api tools, or in person over the counter to internal and external inquiries.</li><li>Provide accurate, valid and complete information in response to internal and external inquiries.</li><li>Prepare call logs and administrative reports including inquiry reasons etc.</li><li>Complies with AU policies and procedures.</li><li>Undertake other duties as required by the Registrar.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Diploma in relevant field.</li><li>Strong communication skills in English and Arabic.</li><li>Good interpersonal and problem-solving skills.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Senior IT Engineer – Telephony &amp; Contact Center Solutions is responsible for designing, implementing, supporting, and optimizing enterprise telephony and contact center solutions. The role combines pre-sales consulting, solution architecture, deployment leadership, and post-implementation support activities.</p><p>The successful candidate will possess hands-on expertise with Avaya, Cisco, and Mitel platforms, strong contact center and IVR capabilities, application integration knowledge, and the ability to engage customers throughout the solution lifecycle from requirements gathering to production support.</p><p><br></p><p><b>Key Responsibilities</b></p><p><b>Telephony &amp; Contact Center Solutions</b></p><ul><li>Design, configure, implement, and support Avaya, Cisco, and Mitel telephony platforms.</li><li>Deploy and manage contact center solutions including voice, IVR, reporting, call recording, workforce optimization, and omnichannel components.</li><li>Design and develop IVR call flows based on customer business requirements.</li><li>Perform telephony migrations, upgrades, and infrastructure modernization projects.</li><li>Conduct root cause analysis and performance optimization of telephony environments.</li><li>Support SIP, VoIP, gateways, SBCs, and unified communications platforms.</li></ul><p><b>System Integration</b></p><ul><li>Integrate contact center platforms with: </li><li>Oracle Databases</li><li>Microsoft SQL Server</li><li>CRM applications</li><li>Enterprise APIs</li><li>Third-party business systems</li><li>Develop and troubleshoot integrations using: </li><li>Java</li><li>Python</li><li>PL/SQL</li><li>REST/SOAP APIs</li><li>Support application servers including Tomcat and GlassFish.</li></ul><p><b>Infrastructure &amp; Platform Support</b></p><ul><li>Troubleshoot Linux, Solaris, and Windows Server environments.</li><li>Perform backup, restoration, disaster recovery, and business continuity activities.</li><li>Monitor system stability, utilization, and performance metrics.</li><li>Ensure high availability and operational readiness of mission-critical systems.</li></ul><p><b>Pre-Sales &amp; Solution Consulting</b></p><ul><li>Analyze customer requirements and participate in solution discovery workshops.</li><li>Review and interpret: </li><li>RFPs</li><li>RFQs</li><li>Tenders</li><li>Technical specifications</li><li>Prepare: </li><li>Technical proposals</li><li>Compliance matrices</li><li>Solution architectures</li><li>Scope of work documents</li><li>Bill of Quantities (BOQ)</li><li>Costing and sizing recommendations</li><li>Coordinate with vendors for: </li><li>Licensing</li><li>BoM validation</li><li>Technical clarifications</li><li>Pricing support</li><li>Define project assumptions, exclusions, dependencies, deviations, and risks.</li><li>Take ownership of complete proposal submissions.</li></ul><p><b>Project Delivery &amp; Deployment</b></p><ul><li>Lead on-site implementations and customer deployments.</li><li>Develop migration and cutover plans.</li><li>Execute installation, configuration, integration, and testing activities.</li><li>Conduct: </li><li>FAT</li><li>SAT</li><li>UAT</li><li>Go-Live activities</li><li>Provide production support during critical implementation windows.</li><li>Manage post-production stabilization and knowledge transfer activities.</li></ul><p><b>Customer &amp; Stakeholder Management</b></p><ul><li>Act as technical lead during customer meetings and workshops.</li><li>Communicate effectively with business users, IT teams, vendors, and project stakeholders.</li><li>Manage customer expectations throughout pre-sales and project delivery phases.</li><li>Provide executive-level technical presentations and demonstrations.</li></ul><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><p><b>Required Qualifications</b></p><p><b>Education</b></p><ul><li>Bachelor's Degree in Computer Engineering, Information Technology, Telecommunications, or a related discipline.</li></ul><p><b>Experience</b></p><ul><li>7+ years of experience in Enterprise Telephony and Contact Center Solutions.</li><li>Proven experience in both pre-sales and implementation roles.</li><li>Experience delivering projects within Kuwait or GCC markets is preferred.</li></ul><p><br></p><p><b>Technical Skills</b></p><p><b>Telephony Platforms</b></p><ul><li>Avaya Aura</li><li>Avaya Contact Center</li><li>Cisco Unified Communications Manager (CUCM)</li><li>Cisco Contact Center</li><li>Mitel Telephony Solutions</li><li>SIP and VoIP Technologies</li></ul><p><b>Contact Center Technologies</b></p><ul><li>IVR Design and Development</li><li>Call Recording Solutions</li><li>Workforce Management</li><li>Multi-channel Contact Centers</li><li>Reporting and Analytics</li></ul><p><b>Databases</b></p><ul><li>Oracle Database</li><li>Microsoft SQL Server</li><li>PL/SQL Programming</li></ul><p><b>Programming &amp; Integration</b></p><ul><li>Java</li><li>Python</li><li>REST APIs</li><li>SOAP APIs</li><li>System Integration Technologies</li></ul><p><b>Operating Systems</b></p><ul><li>Linux</li><li>Solaris</li><li>Windows Server</li></ul><p><b>Application Servers</b></p><ul><li>Apache Tomcat</li><li>GlassFish</li></ul><p><b>Infrastructure</b></p><ul><li>TCP/IP Networking</li><li>SIP Trunking</li><li>Session Border Controllers (SBC)</li><li>High Availability Solutions</li><li>Backup &amp; Recovery</li></ul><p><br></p><p><b>Preferred Industry Experience</b></p><p>Experience delivering solutions for:</p><ul><li>Banking &amp; Financial Services</li><li>Telecommunications</li><li>Oil &amp; Gas</li><li>Government</li><li>Aviation / Airlines</li><li>Large Enterprise Contact Centers</li></ul><p><br></p><p><b>Behavioral Competencies</b></p><ul><li>Strong customer-facing skills.</li><li>Excellent communication and presentation abilities.</li><li>Ability to work under pressure during critical production incidents.</li><li>Strong analytical and problem-solving skills.</li><li>Commercial and business awareness.</li><li>Ability to balance pre-sales, project delivery, and support responsibilities.</li><li>Team leadership and mentoring capability.</li></ul><p><br></p><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Successful project delivery within scope and timeline.</li><li>Proposal win rate and customer satisfaction.</li><li>System uptime and service availability.</li><li>Incident resolution within SLA.</li><li>Successful UAT and Go-Live completion.</li><li>Customer feedback and stakeholder satisfaction.</li><li>Quality and accuracy of technical proposals.</li><li>Revenue contribution through pre-sales support.</li></ul><p><b>Preferred Certifications</b></p><ul><li>Avaya Certified Professional (ACP)</li><li>Cisco CCNP Collaboration</li><li>Cisco Contact Center Certifications</li><li>ITIL Foundation</li><li>Oracle Database Certifications</li><li>Microsoft Certifications</li><li>PMP or PRINCE2 (Preferred)</li></ul><p>This JD aligns well with a <b>Kuwait System Integrator (SI) / Enterprise Solutions Provider</b> environment where the resource is expected to handle <b>Pre-Sales (30%) + Deployment/Support (70%)</b> and work directly with enterprise customers in banking, telecom, oil &amp; gas, and airline sectors.</p><p><br></p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Data Center Storage Engineers support the enterprise storage infrastructure for all sites within the RCC-SWA Area of Responsibility and provide optimization, administration, and technical documentation for the enterprise storage infrastructure. DCSEs resolve enterprise-level change requests and act as the top-level of support escalation for all enterprise storage support issues. Principal technical areas include NetApp, EMC, VMware, Windows DFS, Cisco UCS and other related storage, virtualization, networking, and monitoring technologies. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Enterprise-level support for NetApp CIFS, NFS, iSCSI and FC/FCoE storage presented to a wide array of systems including VMware ESXi, Unix, and Linux clients as well as Windows file services and desktop clients. Periodic reports on storage capacity and utilization as well as system uptime and performance. + Top-tier support for escalated issues and complex projects. Daily monitoring of all enterprise storage for integrity, reliability, resource utilization and availability. + Log review and issue reporting related to monitoring of temperature and overall storage health throughout the SWA AOR. + Configure and provision VMware storage requirements. + Plan, install, configure, and upgrade the NetApp storage infrastructure. + The top-tier of support for storage projects and solutions for backup, disaster recovery, consolidation/de-duplication, data protection, performance, upgrades, and system audit tasks. + Documentation for Tactics, Techniques, and Procedures (TTPs) for configuring and managing storage, storage networks, and physical disks as well as data protection, access control, resource monitoring and management, storage high availability, fault tolerance and scalable storage infrastructure. + Review IAVA report and coordinate with all subordinate elements to remediate accordingly. + Provide updated Patch for remediation and Firmware updates based on vendor distribution. + Performs other duties and assignments as required Qualifications + Qualifications + Security Clearance: + Requires an active Secret Clearance + Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required. + Bachelor’s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field. + This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. + The authorized certifications for this job title are listed as follows: + Baseline: + Cisco: CCNP: Certified Network Professional - Security + CompTIA: CASP+ ce: Advanced Security Practitioner + CompTIA: SecurityX ce + GIAC: GCED: Certified Enterprise Defender + GIAC: GCIH: Certified Incident Handler: Certified Incident Handler + ISACA: CISA: Certified Information Systems Auditor + ISC2: CCSP: Certified Cloud Security Professional + ISC2: CISSP (or Associate): Certified Information Systems Security Professional + Computing Environment (CE): + CNFDS: Cisco and NetApp Flexpod Design Specialist + CNFIAS: Cisco and NetApp Flexpod Implementation and Administration Specialist + NetApp: NCDA: Certified Data Administrator, ONTAP + NetApp: NCHCA: Certified Hybrid Cloud Administrator + NetApp: NCHCA: Certified Hybrid Cloud Architect + NetApp: NCIE-DPS: Certified Implementation Engineer - Data Protection Specialist + NetApp: NCIE-O-S: Certified Implementation Engineer, ONTAP Specialist + NetApp: NCIE-SAN: Certified Implementation Engineer - SAN Specialist, ONTAP + NetApp: NCIE-SS: Certified Implementation Engineer - SAN Specialist, E-Series + NetApp: NCSE: Certified Storage Engineer + NetApp: NCSIE: Certified Storage Installation Engineer, ONTAP + VMware: VCP-DCV: Certified Professional - Data Center Virtualization (7 and above) + VMware: VCAP-DCV: Certified Advanced Professional - Data Center Virtualization (Deploy) + VMware: VCAP-DCV: Certified Advanced Professional - Data Center Virtualization (Design) + VMware: VCDX-DCV: Certified Design Expert - Data Center Virtualization + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. + At least five years of practical experience working with various data (network and system) technologies. + Candidate must have a working knowledge of CIFS, NFS, FC, server, storage, and desktop virtualization technologies and iSCSI protocols. Hands on experience with NetApp On-Command System Manager and Data ONTAP command-line interface (CLI). + Must have NetApp configuration and administration experience and understand NetApp replication technologies. + Experienced with FC/SAN switches and directors. Experienced with NetApp Data ONTAP configuration and tuning. Experienced with regular and virtualization storage capacity planning and reporting. + Experience with a customer service-oriented company. + Skills &amp; Technology Used: + Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure. + Excellent organizational, interpersonal, written, and verbal communication skills. + Ability to perform comfortably in a fast-paced, deadline-oriented work environment and to successfully execute many complex tasks simultaneously. + Working knowledge of server, storage, and desktop virtualization technologies. + Working knowledge with vSphere client, ESXCLI, and PowerCLI. + Ability to configure and administer VMware vSphere 7.0 +. + Ability to manage Cisco UCS, C-series, and B-series servers. + Understands virtualization capacity planning and reporting. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Location : Kuwait</p><p><b>Requirements </b>:</p><ul><li>Local hiring</li><li>Bachelor's Degree</li><li>Fresh Graduate or Minimum 1 years of Experience in Customer Service</li><li>Can Start Immediately</li><li>Visa 18 Transferable</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Local hiring</p><p>Bachelor's Degree</p><p>Fresh Graduate or Minimum 1 years of Experience in Customer Service</p><p>Can Start Immediately</p><p>Visa 18 Transferable</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>Senior Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction. Also, supporting the Team Leader in monitoring, coaching and training of the call center agents.&nbsp;&nbsp; &nbsp; &nbsp;</p><br> <br><br>Job Responsibilities <br><p>•&nbsp;&nbsp; &nbsp;Support and provide superior service via phones, e-mails and chat as a receiver and caller.<br> •&nbsp;&nbsp; &nbsp;Use questioning and listening skills that support effective telephone communication.<br> •&nbsp;&nbsp; &nbsp;Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.<br> •&nbsp;&nbsp; &nbsp;Understand the impact of attitude in handling calls professionally.<br> •&nbsp;&nbsp; &nbsp;Effectively deal with job stress, angry callers, and upset customers.<br> •&nbsp;&nbsp; &nbsp;Minimizing customers’ and Safat Home escalated complaints through providing professional service &amp; support for individual and B2B customers.<br> •&nbsp;&nbsp; &nbsp;Ensure proper escalation to any unresolved complaint, to avoid any delay in progressing and resolving customers reported complaints.<br> •&nbsp;&nbsp; &nbsp;Use the most appropriate way to communicate with different behavior types on the telephone.<br> •&nbsp;&nbsp; &nbsp;Escalate cases that require intervention by Team Leaders or Supervisor.<br> •&nbsp;&nbsp; &nbsp;Apply the elements of building positive rapport with different types of customers over the phone.<br> •&nbsp;&nbsp; &nbsp;Apply the proper telephone etiquette to satisfy various customer situations.<br> •&nbsp;&nbsp; &nbsp;Apply appropriate actions to effectively control a telephone call.<br> •&nbsp;&nbsp; &nbsp;Identify voice skills and how to enhance a good telephone presentation.<br> •&nbsp;&nbsp; &nbsp;Display ownership to additional tasks as demanded by superiors and meet commitment to customers.<br> •&nbsp;&nbsp; &nbsp;Display Time flexibility towards shifts as per work floor requirements.<br> •&nbsp;&nbsp; &nbsp;Handling escalations cases and angry customers calls.<br> •&nbsp;&nbsp; &nbsp;Responsible for leading the shift during team leader absence.<br> •&nbsp;&nbsp; &nbsp;Responsible for new Call Center Agent training.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Handling the back office tasks (Departments communications, Suppliers communications) &nbsp;<br> &nbsp;</p><br> <br><br>Candidate Requirements <br><p>•&nbsp;&nbsp; &nbsp;Must possess excellent communications skill, proven problem solving and analysis skills.<br> •&nbsp;&nbsp; &nbsp;A good knowledge of Electronic devices and related technology.<br> •&nbsp;&nbsp; &nbsp;Minimum one year of related experience in the field of (Call center, Customer care, Customer service, Telemarketing/Telesales).<br> •&nbsp;&nbsp; &nbsp;Need a good understanding of Productivity software (Windows OS, Spreadsheets, MS-office).<br> •&nbsp;&nbsp; &nbsp;Good command in English / Arabic Language.<br> •&nbsp;&nbsp; &nbsp;“Preferable”. Technical literature and Technology oriented to talk at the right level with customers.<br> &nbsp;</p><br> <br><br>Education <br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Requirements:</b></p> <ul> <li>Fluent in Arabic and English (Speaking, Writing and Reading)</li> <li>Great with booking systems</li> <li>Great with using Word / Excel / PowerPoint programs</li> <li>Great marketing skills and communication skills</li> <li>Call center skills</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Fluent in Arabic and English (Speaking, Writing and Reading)<br>Great with booking systems<br>Great with using Word / Excel / PowerPoint programs<br>Great marketing skills and communication skills<br>Call center skills</p><p></p></section>

<p>The Call Center Supervisor- supervises the Call Center functions in accordance with Hospital policy. Supervises the daily operational duties of the unit and ensures its smooth functioning; oversees operations, schedules staff and redresses grievances.</p><p>DUTIES & RESPONSIBILITIES</p><p>Personnel Management & Training</p><ol><li><p>Prepares work schedules and assigns personnel to ensure uninterrupted unit service; organizes staffing, shift patterns and the number of staff required to meet the demand.</p></li><li><p>Evaluates staff work performance and makes recommendations for personnel actions.</p></li><li><p>Monitors the volume of work inflow, assigns staff flexibly to areas of need and updates the CSM regarding areas of concern.</p></li><li><p>Supports new staff; provides proper training and orientation.</p></li><li><p>Undertakes training and reviews of newly appointed staff; ensures that the staff has full understanding of the tasks required of them.</p></li><li><p>Undertakes coaching, remedial training and other development activities with staff to support optimal performance.</p></li><li><p>Improves team performance by raising efficiency; implements new tasks, as required, in consultation with the CSM and provides training to the concerned staff.</p></li></ol><p>Operational duties</p><ol><li><p>Based on the work load / call load / business need the staff are properly distributed 24/7 to receive the calls and server all the callers very professionally.</p></li><li><p>Staff are effectively utilized based on the business requirements and be watchful on the utilization of the over time.</p></li><li><p>All the established policies / practices are well oriented to all the staff and ensure that the staff are following it.</p></li><li><p>Observe / listen the random calls by agents and identify the gaps. This is done to ensure that, the agent wise training / coaching is provided and the quality is improved.</p></li><li><p>Initiate and create new policies as per the industry and quality standards whenever it’s required.</p></li><li><p>Orient all the new joiners and ensure that, proper coaching, mentoring is done on the job requirements. Performance outcome is regularly monitored and communicated with the staff and ensure that he or she delivering good performance.</p></li><li><p>Outbound calls are professionally managed and the applicable promotions are properly communicated with all the applicable callers. Agent wise outbound calls outcome should be monitored / tracked.</p></li><li><p>Evaluate all the reports of the AVAYA system and raise red flags any abnormal variance observed. The external Avaya team members are professionally notified and ensure that the issue is fixed.</p></li><li><p>All the system issues are professionally communicated with AVAYA team on time.</p></li><li><p>Work closely with Operations, IT and Medical Office team and ensure that the doctor’s duty list is integrated in HMIS.</p></li><li><p>Identify all the HMIS gaps in our current system, and discuss with the applicable staff group (IT/ MD Office, CS), suggest the new enhancements requirements (which may benefit the business tracking / enhance patient experience) in HMIS and ensure that, it is professionally communicated to IT team through IT enhancement committee / Operations manager.</p></li><li><p>Monitor the clinic utilization as per the given check list and ensure that, the accurate data is captured, verified and presented to the monthly OP improving and Call Center meeting. We have to work with IT and ensure that, the data capturing is done via HMIS eventually.</p></li><li><p>Non utilized clinics details / doctor’s early leaving clinic details are carefully monitored and reported to MD office.</p></li><li><p>Ensure that, the staff mistakes ledger is properly maintained for planning the training session to the applicable staff to improve their performance.</p></li><li><p>Work closely with the operations team and be aware about the doctors who are seeing low number of patients. All the agents are upselling / promoting the applicable doctors and ensure that more appointments are booked.</p></li><li><p>Assist the operations manager to plan the department budgets.</p></li><li><p>All the given KPI are very carefully understood, for proper data capturing. All the captured data are presented in the given format and submitted to QSM with in the given time line on a monthly basis.</p></li><li><p>Ensures maintenance of department equipment and supplies.</p></li><li><p>Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.</p></li><li><p>Attends all the applicable meetings as required / invited.</p></li><li><p>Daily department wise performance output must be measured and reported (whenever it’s needed) to the operations manager</p></li></ol><p>a. Department wise received calls</p><p>b. Department wise calls outcome</p><p>c. Department wise bookings (monthly)</p><p>d. Agent wise call durations and average call duration (monthly)</p><p>e. Hours wise received calls log to monitor the peak hours</p><p>f. Ensure that this report is used for meaningful submitted to the manager on a daily/ monthly basis.</p><ol><li><p>Monitor each team member’s performance and always be watchful on the following.</p></li></ol><p>a. Agent wise received calls</p><p>b. Agent wise calls outcome</p><p>c. Agent wise bookings</p><p>d. Agent wise booking vs conversion</p><p>e. Agent wise outbound calls</p><p>f. Agent wise call durations and average call duration</p><ol><li><p>All the home health care enquires are professionally managed and communicated with the applicable staff group for action.</p></li><li><p>All the delivery package related enquires are professionally managed and communicated with the applicable staff group for action.</p></li><li><p>All the social media enquiries are professionally managed and business is converted.</p></li><li><p>All the internal referrals are properly saved in the applicable tracker and the conversions are monitored. Non converted referrals are been contacted and the outcome is documented.</p></li><li><p>Ensure all the live chats are addressed on time and the patients are satisfied. The statistics is properly maintained and submitted.</p></li><li><p>Ensure that all the whatsApp communications are answered on time and the patients are satisfied. The statistics is properly maintained and submitted.</p></li><li><p>Ensure that all the existing log books are properly maintained. No log books / trackers are stopped without the knowledge of operations manager.</p></li><li><p>Create & Review Agents call script for each doctor and department.</p></li><li><p>Coordinate with marketing department for each new doctor or new service campaign to insure all the required information is given to call center agents.</p></li><li><p>Performs other related duties as assigned by Manager- Operations.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION: Bachelor Degree from an accredited university with related technical training (Medical Terminology course & Customer Service course). </p>

<p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie s business code of conduct, policies and all applicable laws and regulations.</p><p><b>Responsibilities:</b></p><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance.</li><li>Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in pharmaceutical studies.</li><li>2 years+ experience as a Product Specialist</li><li>Relevant industry experience, ideally in biotechnology and/or pharmaceuticals with speciality and/or Immunology Therapy area Experience</li><li>Fluency in English and Arabic</li><li>Excellent communication and presentation skills</li><li>Practical knowledge and understanding of HCPs and disease area requirements</li><li>Good understanding of the market challenges and opportunities</li><li>Great sense of ethics and integrity</li><li>Teamwork Capabilities</li><li>Curiosity and ability to learn and improve.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Five Rivers Analytics is looking for a Service Desk Administrator to work in Camp Arifjan, KW. To join our team of outstanding professionals, apply today!<br>Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using ServiceNow and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.<br>**Responsibilities**<br>+ Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.<br>+ Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.<br>+ Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.<br>+ May be required to work for 12-hour shifts utilizing ServiceNow call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.<br>+ Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.<br>+ Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.<br>+ Works within a small continuous improvement focused team.<br>+ Tracks and documents work performed to allow accurate reporting of all Service Desk activities.<br>+ Completes all tasks and assignments as requested by Supervisors and Management.<br>+ Performs other duties and assignments as required.<br>**Qualifications**<br>+ Must be a US citizen with an active Secret clearance, or higher level, security clearance.<br>+ High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.<br>+ Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver s Permit (IDP), valid U.S. driver s license, and the ability to successfully pass a police clearance check and medical qualifications.<br>+ Prerequisites for in-country applicants:<br>+ valid U.S. passport.<br>+ valid International Driver s Permit (IDP) or Kuwait-issued driver's license.<br>+ valid U.S. driver s license.<br>+ medical qualifications, self-identify current visa sponsor &amp; employer.<br>+ a copy of your Civil ID and/or work visa.<br>+ You must be able to meet all health requirements.<br>+ Must be able to pass a details medical and dental exam.<br>+ Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.<br>+ Must have a working knowledge of Microsoft Office software.<br>+ Demonstrated strong customer service skills are mandatory.<br>+ Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:<br><br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The job of the Roustabout is to safely and efficiently perform all manual labor tasks throughout the rig. The Roustabout works under the direction/ supervision of the Crane Operator, but reports to the Rig Manager.</p><p>Rotation Schedule 56 days on / 28 days off.</p><p>Previous experience working in Kuwait with Roustabout / Floorman is a must. Transferable Kuwait visa - residence is a must. This position is strictly a local transfer. Minimum 2 years Experience as Roustabout is required.</p><p>Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.</p><p>Equal Opportunity Employer Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct .</p><p>2 years experience as a Roustabout in Kuwait, Ability to perform essential functions of this position with or without reasonable accommodations Ability to wear respiratory protective devices Ability to successfully complete Roustabout Training at the Nabors Training Center Must have reliable transportation to the crew change point for assigned rig Position may require occasional travel Position requires working in field for training Position is operations oriented, and may requires being on-call Position may require working overnights and holidays</p><p>Assists the Crane Operator with offloading and back loading of supply vessels Performs housekeeping activities on the rig (excluding the rig floor) including washing, chipping and painting Assists Crane Operator with moving and relocating supplies, pipe and other equipment on the rig which involves attaching slings and cables to the object being moved. Assists the Derrickhand within the mud pit, mud pump and chemical sack rooms Performs simple maintenance and repairs to the plumbing and sewer systems When trained, relieves the floorhand on the drilling crew Performs other general labor duties as assigned</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous experience working in Kuwait with Roustabout / Floorman is a must. Transferable Kuwait visa - residence is a must. This position is strictly a local transfer. Minimum 2 years Experience as Roustabout is required.</p><p>2 years experience as a Roustabout in Kuwait, Ability to perform essential functions of this position with or without reasonable accommodations Ability to wear respiratory protective devices Ability to successfully complete Roustabout Training at the Nabors Training Center Must have reliable transportation to the crew change point for assigned rig Position may require occasional travel Position requires working in field for training Position is operations oriented, and may requires being on-call Position may require working overnights and holidays</p><p>Essential Functions:</p><ul><li>Attention span to stay alert and attentive for up to 12 hour tour while performing sometimes repetitive and monotonous tasks</li><li>Able to work 14 days on and 14 days off, including holidays, weekends and or days and nights; and able to work and live with others in relatively close confines.</li><li>Able to receive verbal and written instructions</li><li>Must be able to maintain good footing while standing and walking for a minimum of 4 hours at any one time, including standing and walking on steel decking and grating or possibly on wet service ship decks in rough seas with waves pushing across the deck.</li><li>Must be able to repetitively lift and carry items weighing upwards of 60 lbs up and down stairs and/or distances up to 150 feet.</li><li>Must be able to exert a push or pull force of up to 120 lbs while holding the tag lines of equipment and pipe during loading and offloading procedures</li><li>When working on a supply or cargo vessel, the Roustabout must be able to identify hand signals at a distance of 150 feet from the Crane Operator.</li><li>Able to bend, stoop, kneel, twist, and crawl throughout the tour work shift while wearing Personal Protective Equipment at all times</li><li>Must be able to transfer from boat to rig through the use of a personnel basket, holding onto the outside of a rope matrix while basket is lifted in excess of 100 feet off the water, swung over the rig platform and placed on the deck.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><strong>Purpose:</strong></p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.&nbsp;</p><br><p><strong>Responsibilities:</strong></p><br><p>•Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.<br>•Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.<br>•Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.<br>•Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.<br>•Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.<br>•Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.<br>&nbsp;</p><br><br>Qualifications<br><br><p>Bachelor’s degree in pharmaceutical studies.</p><br><p>2 years+ experience as a Product Specialist</p><br><p>Relevant industry experience, ideally in biotechnology and/or pharmaceuticals with speciality and/or Immunology Therapy area Experience</p><br><p>Fluency in English and Arabic</p><br><p>Excellent communication and presentation skills</p><br><p>Practical knowledge and understanding of HCPs and disease area requirements</p><br><p>Good understanding of the market challenges and opportunities</p><br><p>Great sense of ethics and integrity<br>Teamwork Capabilities</p><br><p>Curiosity and ability to learn and improve.</p><br><br>Additional Information<br><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Five Rivers Analytics is looking for a Service Desk Administrator to work in Camp Arifjan, KW. To join our team of outstanding professionals, apply today! Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using ServiceNow and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.</p><p><strong>Responsibilities</strong></p><ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li>Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.</li><li>Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</li><li>May be required to work for 12-hour shifts utilizing ServiceNow call management software and other tools, to log and manage trouble tickets. Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</li><li>Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007. Troubleshoots all other site authorized software with IMOs and users.</li><li>Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</li><li>Works within a small continuous improvement focused team.</li><li>Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</li><li>Completes all tasks and assignments as requested by Supervisors and Management.</li><li>Performs other duties and assignments as required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p><ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance.</li><li>High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</li><li>Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver s Permit (IDP), valid U.S. driver s license, and the ability to successfully pass a police clearance check and medical qualifications.</li><li>Prerequisites for in-country applicants:</li><ul><li>valid U.S. passport.</li><li>valid International Driver s Permit (IDP) or Kuwait-issued driver's license.</li><li>valid U.S. driver s license.</li><li>medical qualifications, self-identify current visa sponsor &amp; employer.</li><li>a copy of your Civil ID and/or work visa.</li></ul><li>You must be able to meet all health requirements.</li><li>Must be able to pass a details medical and dental exam.</li><li>Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.</li><li>Must have a working knowledge of Microsoft Office software.</li><li>Demonstrated strong customer service skills are mandatory.</li><li>Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</li><ul><li>IAT Level I Baseline:</li><ul><li>Cisco: CCNA: Certified Network Associate - Security.</li><li>Cisco: CCNP: Certified Network Professional - Security.</li><li>CompTIA: A+ ce.</li><li>CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024).</li><li>CompTIA: CySA+ ce: Cybersecurity Analyst.</li><li>CompTIA: Network+ ce.</li><li>CompTIA: Security+ ce.</li><li>CompTIA: SecurityX ce.</li><li>GIAC: GCED: Certified Enterprise Defender.</li><li>GIAC: GCIH: Certified Incident Handler: Certified Incident Handler.</li><li>GIAC: GICSP: Industrial Cyber Security Professional.</li><li>GIAC: GSEC: Security Essentials.</li><li>ISACA: CISA: Certified Information Systems Auditor.</li><li>ISC2: CISSP (or Associate): Certified Information Systems Security Professional.</li><li>ISC2: SSCP: Systems Security Certified Practitioner.</li></ul><li>Computing Environment Certificates.</li><ul><li>CompTIA: Server+.</li><li>Microsoft: 365 Certified: Modern Desktop Administrator Associate.</li><li>Microsoft: MCSA: Windows 10.</li><li>Microsoft: MCSA: Windows Server 2012.</li><li>Microsoft: MCSA: Windows Server 2016.</li><li>Microsoft: MCSE: Cloud Platform and Infrastructure.</li><li>Microsoft: MCSE: Enterprise Devices and Apps.</li><li>Microsoft: MCSE: Private Cloud 2012.</li><li>Microsoft: MCSE: Server Infrastructure 2012.</li><li>Microsoft: MCT: Certified IT Professional.</li><li>Microsoft: MCT: Certified Systems Administrator.</li><li>Microsoft: 365 Certified: Endpoint Administrator Associate.</li><li>Microsoft: 365 Certified: Enterprise Administrator Expert.</li><li>Microsoft: 365 Certified: Messaging Administrator Associate.</li><li>Microsoft: 365 Certified: Modern Desktop Administrator Associate.</li><li>Microsoft: 365 Certified: Security Administrator Associate.</li><li>Microsoft: Certified: Azure Administrator Associate.</li><li>Microsoft: Certified: Azure Database Administrator Associate.</li><li>Microsoft: Certified: Azure Security Engineer Associate.</li><li>Microsoft: Certified: Azure Solutions Architect Expert.</li><li>Microsoft: Certified: Identity and Access Administrator Associate.</li><li>Microsoft: Certified: Information Protection Administrator Associate.</li><li>Microsoft: Certified: Security Operations Analyst Associate.</li><li>Microsoft: MCSA: SQL 2016 Database Admin.</li><li>Microsoft: MCSA: SQL 2016 Database BI Development.</li><li>Microsoft: MCSA: SQL 2016 Database Dev.</li><li>Microsoft: MCSE: Core Infrastructure.</li><li>Microsoft: MCSE: Database Management and Analytics.</li><li>Microsoft: MCSE: Productivity Solutions Expert.</li><li>Microsoft: MD-100: Windows Client.</li><li>Microsoft: MTA: Microsoft Technology Associate.</li><li>Microsoft: MTA: Windows Server Administration Fundamentals.</li></ul></ul></ul><p></p></section>