Admin Assistant Jobs
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><b><br>About the Role</b><br>The Treasury Manager is responsible for leading and overseeing treasury operations, cash management, bank reconciliation activities, fund transfers, supplier payments, foreign exchange transactions, and treasury reporting to ensure effective liquidity management, financial control, and operational efficiency.<br>The role ensures the accuracy and integrity of treasury activities through strong internal controls, timely execution of operational processes, effective bank relationship management, and comprehensive financial analysis. The Treasury Manager also leads treasury team members, drives process improvements, and supports strategic decision-making through treasury reporting, dashboards, and performance insights.<br><b>Responsibilities</b>:<br><br>Lead and oversee treasury operations, cash management activities, and bank reconciliation functions across the organization.<br><br>Supervise daily cash management activities, ensuring accurate recording of cash collections, deposits, remittances, and bank transactions.<br><br>Oversee monthly bank reconciliation activities for all bank accounts and ensure timely identification and resolution of discrepancies.<br><br>Review and approve corrective journal entries to maintain accuracy and integrity of financial records.<br><br>Manage fund transfers between banks and ensure timely preparation and execution of transfer instructions and supporting documentation.<br><br>Oversee foreign exchange transactions, including preparation of FX purchase requests, coordination with banks, and securing competitive exchange rates.<br><br>Manage supplier payments and online banking activities to ensure timely and accurate payment processing.<br><br>Verify cash collections received through security companies and ensure proper deposits prior to reconciliation activities.<br><br>Act as the primary point of contact with banks and financial institutions to ensure effective communication and resolution of treasury-related matters.<br><br>Monitor daily cash positions and support liquidity planning activities to ensure adequate funding requirements are maintained.<br><br>Support cash forecasting activities and provide visibility on short-term and long-term cash requirements.<br><br>Review treasury transactions and ensure compliance with treasury policies, financial controls, and delegated authorities.<br><br>Develop, monitor, and report treasury KPIs, dashboards, and operational performance indicators.<br><br>Prepare treasury reports, financial analysis, and management presentations highlighting key risks, issues, trends, and improvement opportunities.<br><br>Perform deep-dive financial analysis and provide actionable insights to support business and financial decision-making.<br><br>Identify treasury risks, operational control gaps, and process inefficiencies and implement corrective actions.<br><br>Ensure compliance with accounting standards, treasury procedures, financial governance requirements, and audit recommendations.<br><br>Collaborate with Finance, Accounting, Procurement, Internal Audit, and other stakeholders to resolve treasury-related issues and improve operational efficiency.<br><br>Lead treasury process automation, system enhancements, and continuous improvement initiatives.<br><br>Coach, mentor, and support treasury team members while fostering a culture of accountability, collaboration, and high performance.<br><br>Monitor team workload, performance, and achievement of treasury operational objectives.<br><br>Support internal and external audits by ensuring availability and accuracy of treasury records and supporting documentation.<br><br>Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately<br><br>Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait<br><br>Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including systemdeficiencies),takeadvantageofOH&SopportunitiesandaddressesOH&Smanagementsystem nonconformities associated with its activities<br>What We Need From You<br><b>Skills</b>:<br><br>Strong leadership and team management capabilities.<br><br>Ability to communicate, present, and influence stakeholders at all levels of the organization.<br><br>Strong expertise in cash management, bank reconciliation, treasury operations, and financial controls.<br><br>Strong understanding of financial accounting, treasury governance, and reporting practices.<br><br>Advanced analytical and financial modeling capabilities.<br><br>Ability to perform deep-dive financial analysis and generate actionable business insights.<br><br>Experience designing and managing KPIs, dashboards, and treasury performance reports.<br><br>Strong understanding of financial data and ability to extract meaningful insights from large datasets.<br><br>Strong problem-solving skills and ability to identify, assess, and mitigate financial risks.<br><br>Experience working independently and across cross-functional teams.<br><br>Ability to translate business requirements into analytical frameworks and reporting solutions.<br><br>Advanced proficiency in Microsoft Excel, PowerPoint, Word, and financial reporting tools.<br><br>Strong communication, presentation, and stakeholder management skills.<br><br>Continuous improvement mindset with focus on operational excellence and automation initiatives.<br><br>High attention to detail, accuracy, ownership, and accountability.<br><br>Ability to manage multiple priorities and work effectively under tight deadlines.<br>Education Level & Major: Bachelor s Degree required, Finance, Accounting, Business Administration, Economics, or related field<br>Years Of Experience: 7+ Years<br><br></div></section>
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About the Role <br> <p><span>The Treasury Manager is responsible for leading and overseeing treasury operations, cash management, bank reconciliation activities, fund transfers, supplier payments, foreign exchange transactions, and treasury reporting to ensure effective liquidity management, financial control, and operational efficiency.</span></p><br><p><span>The role ensures the accuracy and integrity of treasury activities through strong internal controls, timely execution of operational processes, effective bank relationship management, and comprehensive financial analysis. The Treasury Manager also leads treasury team members, drives process improvements, and supports strategic decision-making through treasury reporting, dashboards, and performance insights.</span></p><br><p><b><span>Responsibilities:</span></b></p><br><ul><li><p><span>Lead and oversee treasury operations, cash management activities, and bank reconciliation functions across the organization.</span></p><br></li><li><p><span>Supervise daily cash management activities, ensuring accurate recording of cash collections, deposits, remittances, and bank transactions.</span></p><br></li><li><p><span>Oversee monthly bank reconciliation activities for all bank accounts and ensure timely identification and resolution of discrepancies.</span></p><br></li><li><p><span>Review and approve corrective journal entries to maintain accuracy and integrity of financial records.</span></p><br></li><li><p><span>Manage fund transfers between banks and ensure timely preparation and execution of transfer instructions and supporting documentation.</span></p><br></li><li><p><span>Oversee foreign exchange transactions, including preparation of FX purchase requests, coordination with banks, and securing competitive exchange rates.</span></p><br></li><li><p><span>Manage supplier payments and online banking activities to ensure timely and accurate payment processing.</span></p><br></li><li><p><span>Verify cash collections received through security companies and ensure proper deposits prior to reconciliation activities.</span></p><br></li><li><p><span>Act as the primary point of contact with banks and financial institutions to ensure effective communication and resolution of treasury-related matters.</span></p><br></li><li><p><span>Monitor daily cash positions and support liquidity planning activities to ensure adequate funding requirements are maintained.</span></p><br></li><li><p><span>Support cash forecasting activities and provide visibility on short-term and long-term cash requirements.</span></p><br></li><li><p><span>Review treasury transactions and ensure compliance with treasury policies, financial controls, and delegated authorities.</span></p><br></li><li><p><span>Develop, monitor, and report treasury KPIs, dashboards, and operational performance indicators.</span></p><br></li><li><p><span>Prepare treasury reports, financial analysis, and management presentations highlighting key risks, issues, trends, and improvement opportunities.</span></p><br></li><li><p><span>Perform deep-dive financial analysis and provide actionable insights to support business and financial decision-making.</span></p><br></li><li><p><span>Identify treasury risks, operational control gaps, and process inefficiencies and implement corrective actions.</span></p><br></li><li><p><span>Ensure compliance with accounting standards, treasury procedures, financial governance requirements, and audit recommendations.</span></p><br></li><li><p><span>Collaborate with Finance, Accounting, Procurement, Internal Audit, and other stakeholders to resolve treasury-related issues and improve operational efficiency.</span></p><br></li><li><p><span>Lead treasury process automation, system enhancements, and continuous improvement initiatives.</span></p><br></li><li><p><span>Coach, mentor, and support treasury team members while fostering a culture of accountability, collaboration, and high performance.</span></p><br></li><li><p><span>Monitor team workload, performance, and achievement of treasury operational objectives.</span></p><br></li><li><p><span>Support internal and external audits by ensuring availability and accuracy of treasury records and supporting documentation.</span></p><br></li><li><p><span>Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management</span><span>System</span><span>(ISMS)</span><span>policies</span><span>and</span><span>report</span><span>any</span><span>information/physical</span><span>security</span><span>breaches</span><span>or</span><span>incidents</span><span>to the supervisor/manager immediately</span></p><br></li><li><p><span>Be</span><span>aware</span><span>of,</span><span>and</span><span>adhere</span><span>to,</span><span>all</span><span>environmental</span><span>requirements</span><span>as</span><span>set</span><span>by</span><span>the</span><span>statutory</span><span>bodies</span><span>in</span><span>Kuwait,</span><span>or</span><span>by the published policies of Zain Group/Kuwait</span></p><br></li><li><p><span>Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including systemdeficiencies),takeadvantageofOH&SopportunitiesandaddressesOH&Smanagementsystem nonconformities associated with its activities</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><b><span>Skills:</span></b></p><br><ul><li><p><span>Strong leadership and team management capabilities.</span></p><br></li><li><p><span>Ability to communicate, present, and influence stakeholders at all levels of the organization.</span></p><br></li><li><p><span>Strong expertise in cash management, bank reconciliation, treasury operations, and financial controls.</span></p><br></li><li><p><span>Strong understanding of financial accounting, treasury governance, and reporting practices.</span></p><br></li><li><p><span>Advanced analytical and financial modeling capabilities.</span></p><br></li><li><p><span>Ability to perform deep-dive financial analysis and generate actionable business insights.</span></p><br></li><li><p><span>Experience designing and managing KPIs, dashboards, and treasury performance reports.</span></p><br></li><li><p><span>Strong understanding of financial data and ability to extract meaningful insights from large datasets.</span></p><br></li><li><p><span>Strong problem-solving skills and ability to identify, assess, and mitigate financial risks.</span></p><br></li><li><p><span>Experience working independently and across cross-functional teams.</span></p><br></li><li><p><span>Ability to translate business requirements into analytical frameworks and reporting solutions.</span></p><br></li><li><p><span>Advanced proficiency in Microsoft Excel, PowerPoint, Word, and financial reporting tools.</span></p><br></li><li><p><span>Strong communication, presentation, and stakeholder management skills.</span></p><br></li><li><p><span>Continuous improvement mindset with focus on operational excellence and automation initiatives.</span></p><br></li><li><p><span>High attention to detail, accuracy, ownership, and accountability.</span></p><br></li><li><p><span>Ability to manage multiple priorities and work effectively under tight deadlines.</span></p><br></li></ul><p><span>Education Level & Major: Bachelor’s Degree required, Finance, Accounting, Business Administration, Economics, or related field</span></p><br><p><span>Years Of Experience: 7+ Years</span></p><br> <br> <br> </div>
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Description <p>At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.</p><br><br> <p>As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><br><br> <p><strong>Job Function: </strong></p><br><br> MedTech Sales <p><strong>Job Sub Function: </strong></p><br><br> Clinical Sales – Surgeons (Commission) <p><strong>Job Category:</strong></p><br><br> Business Enablement/Support <p><strong>All Job Posting Locations:</strong></p><br><br> Kuwait City, Kuwait <p><strong>Job Description:</strong></p><br><br> Job Description Summary<br> Established support individual contributor that executes tasks that are typically routine, with some deviation from standard practice. Follows administrative processes to ensure accuracy, timeliness, and quality of deliverables. Provides support for internal teams in the Clinical Sales - Surgeons area. Strong problem-solving, organizational, and project management skills, including the ability to design, structure, and lead projects. Excellent understanding of customer, business intelligence, and industry trends. Maintains high standards of professionalism, efficiency, personal communication, discretion, and independent judgment.<br>------- DUTIES & RESPONSIBILITIES ------<br>Completes more complex tasks for Clinical Sales - Surgeons, and follows processes to ensure accuracy, timeliness, and quality of deliverables.<br>Assists with the development of Clinical Sales - Surgeons area implementation plans, activities, and next steps required to close key opportunities.<br>Implements objective-driven clinical sales training program inclusive of strategy, process, and collateral.<br>Updates sales audit database by entering, verifying, and securing data.<br>Leverages strategic partnerships for customer acquisition and reviews customer demands and feedback.<br>Responds to customer needs and complaints regarding products and services, and escalates unusual cases to manager.<br>Helps track information resulting from clinical, procedural, and technical discussions for reference.<br>Demonstrates Johnson & Johnson’s Leadership Imperatives and Credo.<br>Job is eligible for sales incentive / sales commissions.<br> <p><strong>Required Skills: </strong></p><br><br> <p><strong>Preferred Skills:</strong></p><br><br> Accountability, Account Management, Collaboration, Cultural Competence, Customer Centricity, Healthcare Trends, Lead Generation, Market Knowledge, Market Research, Objectives and Key Results (OKRs), Organizing, Process Oriented, Relationship Building, Sales, Sales Support, Sales Training, Solutions Selling, Sustainable Procurement, Vendor Selection <br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong> <u>Project Manager:</u></strong></p> <br> <p> <strong> <u>Experience : </u> </strong> </p> <p> Minimum 8 to 15 years of EPC project experience </p> <br> <p> <strong> <u>Qualilfication:</u> </strong> </p> <p> B.E. / B.Tech in Mechanical Engineering </p> <br> <p> <strong> <u>Project Manager Roles & Responsibilities :</u> </strong> </p> <br> <ul> <li>Lead and manage EPC projects from initiation to completion. </li> <li>Develop project execution plans, schedules, budgets, and resource requirements.</li></ul></div></section>
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As a Territory Manager, you will be responsible for managing and expanding your assigned sales territory to sustain and strengthen DHL’s market leadership. You will drive individual sales performance while ensuring customer needs are effectively met and exceeded.<br><strong><u>1. PRINCIPAL ACCOUNTABILITIES </u></strong><br> <br>• Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met. <br>• Establish customer agreements and ensure that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place. <br>• Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly. <br>• Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory. <br>• Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets. <br>• Manage all customer-related information by communicating to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information. <br>• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business risk. Take appropriate corrective action internally and/or with the customer. <br>• Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops<br><strong><u>2. NATURE AND SCOPE </u></strong><br><strong>a) Context </strong><br>The Territory Manager is the prime DHL customer sales contact. The Territory Manager is in daily contact with customers, mainly decision- makers and influencers, but also the users. Internally the Territory Manager has day-to-day interaction with colleagues from the sales team: Customer Support Executive, Major Account Executive and Sales Support. Furthermore, with Ground Operations at station to ensure that the Regular customer gets the required service. <br><strong>b) Reporting Relationships </strong><br>The Territory Manager reports to the Area Sales Manager within the Relationship Business Unit. The Territory Manager is responsible for the assigned sales territory. <br><strong>c) Contacts </strong><br>The person will have day-to-day contacts with customers and will represent DHL externally in the assigned sales territory. Internally, they will have frequent contact with their Area Sales Manager and colleagues within the Relationship sales team, as well as ongoing contact with Customer Service, Customer Accounting and Ground Operations. <br><strong>d) Problem Solving </strong><br>The Territory Manager will be the primarily customer contact whenever DHL business is at risk due to issues such as competitive actions, dissatisfaction with DHL service etc. The person will have to resolve those problems in the most efficient way to retain the customers. <br><strong>e) Decision Making </strong><br>The Territory Manager will have to make decisions during negotiation with customers related to volume and discount levels as well as additional services offered. The Territory Manager will propose discount agreements to the Sales Manager for approval. <br><strong>f) Planning and Organization </strong><br>The Territory Manager has to establish actionable sales plans for managing prospects and existing customers. The person will have to plan and organize himself in the most effective way; effective route planning and an agreed call cycle with the Customer Support Executive covering the sales territory. <br>The Territory Manager will have to organize time effectively to reach agreed revenue and profitability targets as well as the agreed commercial productivity standards. <br><strong>g) Job Challenge </strong><br>The key challenge of this job is to deliver the agreed levels of revenue and profit in the assigned sales territory, whilst meeting key customer needs. <br><strong><u>3. JOB REQUIREMENTS (SKILLS AND EXPERIENCE) </u></strong><br><br>• Planning and organizing <br>• Relationship building <br>• Influencing <br>• Drive and initiative <br>• Numeric skills <br>• Great communication skills – written and oral <br>• Analytical <br>• Commercial focus <br>• Highly self motivated <br>• Presentation skills <br>• Preferably with 1-2 years of experience in Sales. <br>• Ability to speak Arabic an advantage <br><strong>Please make sure to attach your CV when applying for this role.</strong><br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br><br> </div>
<div>As a Territory Manager, you will be responsible for managing and expanding your assigned sales territory to sustain and strengthen DHL’s market leadership. You will drive individual sales performance while ensuring customer needs are effectively met and exceeded.</div><div><br></div><div><strong><u>1. PRINCIPAL ACCOUNTABILITIES </u></strong></div><div> </div><div><br></div><div>• Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met. </div><div>• Establish customer agreements and ensure that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place. </div><div>• Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly. </div><div>• Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory. </div><div>• Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets. </div><div>• Manage all customer-related information by communicating to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information. </div><div>• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business risk. Take appropriate corrective action internally and/or with the customer. </div><div>• Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops</div><div><br></div><div><strong><u>2. NATURE AND SCOPE </u></strong></div><div><br></div><div><strong>a) Context </strong></div><div>The Territory Manager is the prime DHL customer sales contact. The Territory Manager is in daily contact with customers, mainly decision- makers and influencers, but also the users. Internally the Territory Manager has day-to-day interaction with colleagues from the sales team: Customer Support Executive, Major Account Executive and Sales Support. Furthermore, with Ground Operations at station to ensure that the Regular customer gets the required service. </div><div><br></div><div><strong>b) Reporting Relationships </strong></div><div>The Territory Manager reports to the Area Sales Manager within the Relationship Business Unit. The Territory Manager is responsible for the assigned sales territory. </div><div><br></div><div><strong>c) Contacts </strong></div><div>The person will have day-to-day contacts with customers and will represent DHL externally in the assigned sales territory. Internally, they will have frequent contact with their Area Sales Manager and colleagues within the Relationship sales team, as well as ongoing contact with Customer Service, Customer Accounting and Ground Operations. </div><div><br></div><div><strong>d) Problem Solving </strong></div><div>The Territory Manager will be the primarily customer contact whenever DHL business is at risk due to issues such as competitive actions, dissatisfaction with DHL service etc. The person will have to resolve those problems in the most efficient way to retain the customers. </div><div><br></div><div><strong>e) Decision Making </strong></div><div>The Territory Manager will have to make decisions during negotiation with customers related to volume and discount levels as well as additional services offered. The Territory Manager will propose discount agreements to the Sales Manager for approval. </div><div><br></div><div><strong>f) Planning and Organization </strong></div><div>The Territory Manager has to establish actionable sales plans for managing prospects and existing customers. The person will have to plan and organize himself in the most effective way; effective route planning and an agreed call cycle with the Customer Support Executive covering the sales territory. </div><div>The Territory Manager will have to organize time effectively to reach agreed revenue and profitability targets as well as the agreed commercial productivity standards. </div><div><br></div><div><strong>g) Job Challenge </strong></div><div>The key challenge of this job is to deliver the agreed levels of revenue and profit in the assigned sales territory, whilst meeting key customer needs. </div><div><br></div><div><strong><u>3. JOB REQUIREMENTS (SKILLS AND EXPERIENCE) </u></strong></div><div><u> </u></div><div><br></div><div>• Planning and organizing </div><div>• Relationship building </div><div>• Influencing </div><div>• Drive and initiative </div><div>• Numeric skills </div><div>• Great communication skills – written and oral </div><div>• Analytical </div><div>• Commercial focus </div><div>• Highly self motivated </div><div>• Presentation skills </div><div>• Preferably with 1-2 years of experience in Sales. </div><div>• Ability to speak Arabic an advantage </div><div><br></div><div><strong>Please make sure to attach your CV when applying for this role.</strong></div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div></div>
<p>Pay: 700.000 (KWD)-1,000.000 (KWD) per month</p><p> </p><p><strong>Job Description:</strong></p><p>Resort Manager</p><p>Location: Al Khiran, Kuwait</p><p>Contract: Full-time / Permanent</p><p>We are looking for a dynamic and experienced Resort Manager to oversee our operations in Al Khiran.</p><p>The ideal candidate will bring a wealth of knowledge from the international hospitality sector and a passion for delivering five-star guest experiences.</p><p> </p><p><strong>Candidate Profile:</strong></p><ul><li>Experience: 5 to 10 years of proven management experience in reputable hotels or resorts.</li><li>Versatility: Extensive experience working with and leading multicultural teams and diverse guest backgrounds.</li><li>Skills: Exceptional leadership, operational excellence, and strong financial acumen.</li><li>Language: Professional fluency in English is required.</li></ul><p>Compensation & Benefits:</p><ul><li>Monthly Salary: KWD 700 – KWD 1,000 (Based on experience and qualifications).</li><li>Accommodation: Full private residency provided on-site at the resort.</li><li>Stability: Permanent contract with all standard benefits.</li><li>Environment: A professional and rewarding work atmosphere in Kuwait’s premier coastal location.</li></ul><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Managing day-to-day operations to ensure seamless guest services.</li><li>Maintaining the highest standards of quality, health, and safety.</li><li>Leading and training a diverse team to meet international hospitality benchmarks.</li><li>Achieving financial goals and managing resort KPIs.</li></ul><p>Job Types: Full-time, Contract, Permanent</p><p>Contract length: 12 months</p><p>Work Location: Remote</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Reports To: Sales Manager/Brand Manager Department: Sales Location: Kuwait Industry: Automotive Industry Job Summary: Fleet Sales Manager is responsible for overseeing the day-to-day operations of fleet vehicles with corporate clients. They ensure that all vehicles are properly maintained, safe to drive, and in good working order.</p><p>Key Responsibilities:</p><ul><li>Conduct business visits to the clients (Corporate Clients) to present the fleet offers and maintain relationships and to recommend the suitable model as needs.</li><li>Fleet Sales strategy, plan & execute based on recommended fleet channels per Business Plan</li><li>Report & Manage Fleet Sales Strategy to achieve targets.</li><li>Co-ordinate After Sales solutions as and when needed</li><li>Plan fleet events to support brand awareness</li><li>Responsible for generating high fleet sales per Business Plan</li><li>Identify right fleet segments; set plan for self and sales team for field visits and sales pipeline.</li><li>Answer client s questions about vehicles, prices, availability, uses, Warranty, and credit terms, give the proper quotation and coordinate for delivery dates.</li><li>Wholesale, export, Tender back order monitoring, provide necessary aftersales support</li><li>Explore new market opportunities to expand and achieve department revenues objectives.</li><li>Acquire new customers to increase customer base and reflect positively on business performance.</li><li>Monitor competitor activities and collect market feedback, propose counter measure actions.</li><li>Provide customers with product samples and catalogs.</li><li>Monitor market conditions, product innovations, and competitor s products, prices, and sales.</li><li>Participates in project work where applicable.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 5 years in automotive field & relevant experience: 2-3 years of experience in automotive</li><li>Diploma, University degree, Bachelor s Degree in Business Administration or Marketing is preferable</li><li>Should have good communications skills</li><li>Requirement open for all bilingual candidates</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>GDIT is seeking a Network Manager II to join their team. This role involves ensuring the functionality and efficiency of computer systems, maintaining workflows, and providing basic hardware and software audits. The Network Manager II will also be responsible for training end-users and ensuring the performance and security of network resources.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>HOW A NETWORK MANAGER II WILL MAKE AN IMPACT</p><p>Manages the functionality and efficiency of a group of computers running on one or more operating systems</p><p>Maintain organization's systems' workflows; responsible for upkeep, configuration, and reliable operation</p><p>Leverage experience in systems management, monitoring and sustainment.</p><p>Trains end users on the proper use of hardware and software</p><p>Conducts basic hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines</p><p>Ensures that performance and security of computers meet the needs of network users</p><p>WHAT YOU LL NEED TO SUCCEED:</p><p>Education: Technical Training; Security+, MCSA, CCNP (RS or Datacenter)</p><p>Required Experience: 1+ years of related</p><p>Required Technical Skills: Management of networks, software, hardware, configurations, and architectures</p><p>Security Clearance Level: SECRET</p><p>Required Skills and Abilities: Fixing network issues along with updating equipment and software</p><p>Location: On Customer Site</p><p>US Citizenship Required: Security Clearance</p><p>CERTIFICATIONS: Must meet the certification requirement of DoW 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate: Security+ Microsoft Certified Solutions Associate (MCSA) Cisco Certified Network Professional (CCNP) RS or Datacenter</p><p>GENERAL EXPERIENCE: Intermediate level of experience in design, maintenance, and operation of medium to large networks. Must have experience in systems management, monitoring and sustainment.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br>Role<br>We are looking for an experienced E-Commerce Category Manager to drive sales growth, profitability, and customer satisfaction. You will be responsible for category strategy, assortment planning, pricing, promotions and supplier management.<br>Key Responsibilities<br>• Develop and execute category strategies to achieve sales and margin targets.<br>• Manage product assortment, range reviews, and new product introductions.<br>• Negotiate with suppliers on pricing, promotions, and commercial agreements.<br>• Monitor category performance, sales trends, and customer demand.<br>• Ensure competitive pricing through market and competitor analysis.<br>• Plan and deliver promotional activities to drive traffic and sales.<br>• Analyse market trends and customer insights to identify growth opportunities.<br>Requirements<br>• 5+ years experience in Category Management, Buying, Merchandising, or E-Commerce, preferably within Grocery, FMCG and Supermarket.<br>• Strong commercial acumen and negotiation skills.<br>• Experience managing suppliers, pricing, and promotions.<br>• Analytical mindset with strong Excel and data analysis skills.<br><br><br></div></section>
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<p>We are seeking a highly motivated and experienced Floor Manager to oversee the daily operations of our restaurant's dining area. The ideal candidate will be responsible for ensuring exceptional guest experiences, maintaining service excellence, leading front-of-house teams, and driving operational performance in line with company standards.</p><p>Key Responsibilities</p><ul><li>Oversee the smooth day-to-day operation of the restaurant floor.</li><li>Ensure exceptional customer service and guest satisfaction at all times.</li><li>Lead, train, coach, and develop front-of-house team members.</li><li>Conduct performance evaluations and provide continuous feedback and support.</li><li>Create and manage staff schedules and allocate duties effectively.</li><li>Handle guest complaints professionally and implement service recovery measures.</li><li>Monitor restaurant cleanliness, ambiance, and overall guest experience.</li><li>Ensure compliance with food safety, health, and safety regulations.</li><li>Analyze sales performance and implement strategies to achieve revenue targets.</li><li>Monitor labor costs, operating expenses, and controllable costs.</li><li>Support the implementation of promotional activities, events, and marketing campaigns.</li><li>Collaborate with management and kitchen teams to ensure smooth service operations.</li><li>Prepare daily, weekly, and monthly operational reports.</li><li>Manage inventory and ordering of front-of-house operational supplies.</li><li>Conduct regular team meetings to review performance, objectives, and improvement opportunities.</li><li>Ensure all required company and government documentation is maintained and up to date.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Minimum 2 years of experience as a Floor Manager or in a similar leadership role within the hospitality industry.</li><li>Diploma or Bachelor's Degree in Hospitality Management or a related field is preferred.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Strong organizational and planning skills.</li><li>Customer-focused mindset with a passion for hospitality.</li><li>Ability to work effectively under pressure in a fast-paced environment.</li><li>Strong problem-solving and decision-making skills.</li><li>Experience in fine dining or premium casual dining concepts is preferred.</li></ul></div>
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<p><strong>JOB TITLE</strong></p><br><br><p>Store Manager | MAF LifeStyle | Operations</p><br><br><p><strong>ROLE SUMMARY</strong></p><br><br><p>The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.</p><br><br><p><strong>ROLE PROFILE</strong></p><br><br><ul><li>Ensure that the highest levels of customer service are delivered by the entire store team at all times.</li><li>Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.</li><li>Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.</li><li>Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures</li><li>Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.</li><li>Ensure all Company Health & Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.</li><li>Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.</li><li>Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.</li></ul><p><strong>REQUIREMENTS</strong></p><br><br><ul><li>4 – 5 years’ industry experience with Managerial Background experience</li><li>A proven record of maximizing business performance</li><li>Good understanding of main customer segments and helps team to understand them.</li><li>Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made.</li><li>Makes hard decisions, knows when to make a call versus delegating upwards</li></ul><br> <br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Amaken is seeking to hire a Store Manager to oversee the day-to-day operations of a fast-casual restaurant. The Store Manager will be responsible for driving operational excellence, leading and developing restaurant staff, achieving profitability targets, increasing guest traffic, and supporting sales growth initiatives. This role requires ensuring full compliance with brand standards, food safety regulations, and operational procedures while delivering an exceptional customer experience.</p><p>Key Responsibilities:</p><ul><li>Take full ownership of the overall performance and operations of the restaurant, ensuring achievement of business objectives related to sales, profitability, customer satisfaction, and employee retention.</li><li>Lead and manage restaurant staff across all shifts to ensure smooth daily operations and consistent service delivery.</li><li>Train, coach, and develop team members in accordance with company policies, brand standards, and operational procedures.</li><li>Drive a customer-focused culture by ensuring fast, friendly, and accurate service in a clean and welcoming environment.</li><li>Manage restaurant Profit & Loss (P&L) performance through effective cost control, sales initiatives, inventory management, labor planning, and operational efficiency.</li><li>Prepare, review, and interpret operational and financial reports to monitor performance and identify opportunities for improvement.</li><li>Implement local marketing and sales-building activities to increase guest count and revenue.</li><li>Ensure consistent execution of brand standards and maintain product quality across all customer touchpoints.</li><li>Monitor and control restaurant expenses and take corrective actions to achieve targeted profitability and cash flow objectives.</li><li>Ensure all restaurant facilities and equipment comply with company standards and local government regulations.</li><li>Maintain proper security procedures to protect employees, customers, and company assets.</li><li>Enforce food safety, sanitation, cleanliness, and maintenance standards across kitchen, dining, and service areas.</li><li>Ensure full compliance with cash handling, inventory management, and operational procedures.</li><li>Monitor customer feedback and resolve service concerns promptly to maintain high customer satisfaction levels.</li><li>Foster a positive, respectful, and engaging work environment for employees while creating a welcoming experience for guests.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 7 years of experience in fast-casual restaurant operations, including team leadership and store management responsibilities.</li><li>Previous experience in the Food & Beverage (F&B) industry is required.</li><li>Strong understanding of restaurant operations, customer service, inventory control, and financial management.</li><li>Ability to analyze operational and financial reports and implement action plans.</li><li>Computer literacy and proficiency in standard business applications.</li><li>Bachelor s degree in Business Administration, Hospitality Management, or a related field; equivalent professional experience may also be considered.</li><li>Strong leadership, communication, coaching, and problem-solving skills.</li></ul><p></p></section>
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<p><b>Role:</b></p><p>We are seeking an experienced <b>Manager – Cementing Laboratory</b> to lead our cementing laboratory operations and provide technical expertise in support of cementing projects within the oil and gas industry. The successful candidate will oversee laboratory testing, cement job simulations, quality assurance, technical support, and continuous process improvement while ensuring compliance with industry standards and company HSE requirements.</p><p><br></p><p><b>Key Responsibilities:</b></p><ul><li>Lead and manage all cementing laboratory operations.</li><li>Design and perform cement job simulations, including pre- and post-job analysis.</li><li>Conduct laboratory testing of cement slurries and evaluate properties such as rheology, fluid loss, thickening time, and compressive strength.</li><li>Develop and optimize cementing formulations for primary and remedial cementing operations.</li><li>Provide technical support to Engineering, Operations, Sales, and Business Development teams.</li><li>Troubleshoot cementing challenges and recommend technical solutions.</li><li>Ensure laboratory equipment is properly maintained, calibrated, and operating efficiently.</li><li>Maintain quality standards, laboratory documentation, SOPs, and testing procedures.</li><li>Prepare technical reports, case studies, and presentations for internal and external stakeholders.</li><li>Support client requirements through technical consultation and job design.</li><li>Lead, mentor, and develop laboratory personnel while promoting a strong safety culture.</li><li>Ensure compliance with company QHSE policies and industry best practices.</li><li>Support digitalization initiatives and continuous improvement within laboratory operations.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Qualifications:</b></p><ul><li>Bachelor's degree in Engineering, Chemistry, or a related technical discipline.</li><li>Master's degree is an advantage.</li></ul><p><b>Experience</b></p><ul><li>12–15 years of experience in cementing laboratory operations within the oil & gas industry.</li><li>Proven experience in cement slurry design, laboratory testing, and cementing job simulations.</li><li>Previous leadership or supervisory experience managing laboratory teams.</li><li>Strong understanding of API standards and cementing best practices.</li></ul><p><b>Skills & Competencies</b></p><ul><li>Strong technical knowledge of cementing materials, additives, and laboratory testing.</li><li>Experience with cementing software and job design programs.</li><li>Excellent analytical and troubleshooting skills.</li><li>Strong leadership, communication, and stakeholder management abilities.</li><li>Ability to manage multiple projects in a fast-paced environment.</li><li>Commitment to quality, operational excellence, and HSE compliance.</li></ul><p><br></p></div>
<p>Guildhall is currently recruiting for a Contracts Manager on behalf of a leading international contractor delivering major building construction projects in Kuwait.
This position will play a key role in managing post-contract administration, contractual risk, claims, variations and commercial matters throughout the project lifecycle.
Key Responsibilities:
- Manage post-contract commercial and contractual activities throughout the project lifecycle
- Review contract conditions and identify contractual risks, obligations, and opportunities
- Administer variations, claims, Extension of Time (EOT) submissions, and contractual correspondence
- Prepare and negotiate contractual notices, change orders, and commercial documentation
- Provide contractual support and guidance to project teams on commercial matters
- Review construction drawings and monitor project progress from a contractual perspective
- Coordinate with project managers, consultants, clients, and subcontractors on contractual issues
- Ensure contractual compliance throughout project execution
- Support dispute avoidance, negotiations, and resolution processes</p><p>- Bachelor's Degree in Civil Engineering or Construction Management
- Minimum 10 years of experience in construction contracts management
- Must possess a strong construction background with practical site experience and a solid understanding of construction methodology
- Strong post-contract administration experience on major building projects
- Extensive knowledge of FIDIC Contracts, contract administration, variations, claims, and Extension of Time (EOT) submissions
- Practical site construction experience with a strong understanding of construction methodologies
- Ability to review technical drawings and assess contractual implications of project changes
- Experience managing contractual risks and commercial matters during project execution
- Previous experience with international contractors or large-scale building projects is highly preferred
- Excellent English communication, negotiation, and reporting skills</p>
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<p><b> </b></p><p>The Parts Manager is responsible for overseeing the inventory, procurement, storage, and distribution of parts to ensure the efficient operation of service and repair activities. This role ensures the availability of the right parts at the right time, maintains optimal inventory levels, manages supplier relationships, and leads the parts department to achieve operational and customer service excellence. Manage the daily operations of the parts department, including ordering, receiving, stocking, and distribution of parts.</p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Maintain accurate inventory records and implement effective inventory control procedures.</li><li>Ensure the timely availability of parts to support service, maintenance, and repair operations.</li><li>Monitor parts usage trends and forecast demand to optimize stock levels while minimizing excess inventory.</li><li>Develop and maintain strong relationships with vendors and suppliers, including negotiating pricing and delivery terms.</li><li>Train, supervise, mentor, and evaluate parts department personnel.</li><li>Implement and enforce company policies, safety regulations, and compliance standards.</li><li>Prepare and analyze reports related to inventory performance, parts sales, stock turnover, and departmental KPIs.</li><li>Collaborate closely with service and sales teams to improve operational efficiency and customer satisfaction.</li><li> Manage departmental budgets and identify opportunities for cost control and process improvement</li></ul><p><br></p><p><b><u>Candidate Profile:</u></b></p><p><b> </b></p><ul><li>Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field is preferred.</li><li>Proven experience in parts management, inventory control, warehousing, or supply chain operations.</li><li>Strong knowledge of automotive, mechanical, industrial, or equipment parts, depending on the industry.</li><li>Experience using inventory management systems and Microsoft Office applications.</li><li>Ability to manage budgets and control costs</li></ul><p><br></p></div>
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<p>We are looking for a dynamic <b>Product Manager – Electrical</b> to manage and grow our electrical product portfolio. The role involves leading the full product lifecycle, driving revenue and market share, defining pricing strategies, and supporting sales and market penetration.</p><ul><li>Develop and deliver the product operating plan to achieve revenue growth, market share, profitability, and ROI targets.</li><li>Manage the complete product lifecycle from concept development to launch, promotion, and ongoing support.</li><li>Analyze customer needs and market trends to identify product gaps and growth opportunities.</li><li>Monitor competitor products to ensure strong positioning and differentiation in the electrical products market.</li><li>Work closely with sales teams to define product sales strategies and drive market penetration.</li><li>Prepare accurate product forecasts, business plans, and performance reports for management review.</li><li>Lead brand development initiatives to improve product visibility, awareness, and market share.</li><li>Determine product pricing and costing based on market research, volume projections, and customized project requirements.</li><li>Coordinate with suppliers and internal teams to ensure product availability, inventory control, and timely delivery.</li><li>Train and enable sales teams while supporting regulatory, government, and consultant approvals for products.</li></ul> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Bachelor’s degree in <b>electrical engineering, Business Administration, Marketing</b>, or a related field.</li><li>Excellent command in both languages (<b>Arabic and English</b>) </li><li>Minimum <b>5–8 years of experience</b> in product management, preferably within the <b>electrical.</b></li><li>Strong understanding of <b>electrical products, systems, and market dynamics</b>.</li><li>Proven ability to manage <b>pricing, product strategy, and go-to-market plans</b>.</li><li>Excellent analytical, communication, and stakeholder management skills.</li><li>Experience working with <b>consultants, contractors, government authorities, and regulatory approvals</b> is an advantage.</li></ul><p>Strong technical knowledge.</p></div>
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About the Role<br><br> * The Role of the Bid Manager is to manage the full spectrum of the bid life cycle (RFP, Pre-Tender Meetings, Q&A, Bid Preparation, Post Tender Clarification, Award Process, handover to Operations) through the design and implementation of an effective, auditable, collaborative process for proposal preparation and submission. <br><br><br>What you will be doing<br><br> * Convene round-table meetings with stakeholders to inform a robust, auditable and criteria-driven approach to each opportunity.<br> * Create, and include others as appropriate, review an opportunity story board and provide innovative input which optimizes the bid.<br> * Ensure visual clarity, attractiveness and salience as well as financial robustness based on an analysis of the client’s profile.<br> * Lead and manage the performance, conduct, development and engagement of the Bid Team.<br> * Lead the proposal handover to Operations to support the so that the Project Management and the design team have the background before the project kick-off.<br> * Play a lead role in addressing post-submission queries / clarifications, collaborating as appropriate with Departmental representatives and/or project managers etc. in order to turn these around quickly and comprehensively.<br> * Prepare Financial Strategy for review by other key Departments and/or other stakeholders to support agile and value-adding decision-making.<br> * Prepare Financial proposal where different/new pricing mechanism is required, depending on the requirements.<br> * Provide team with inputs on proposal representations - diagrams etc., interfacing as appropriate with the Marketing and Graphic Design team to optimize the documentation’s look, feel, brand alignment etc.<br> * Review and address requirements, preferences and Pace’s competitive advantage relative to the nature of the opportunity as well as prevailing market rates for like-opportunities.<br> * Review synopsis for various RFPs and provide team with teaming strategies e.g. bid-winning strategy to choose the right partners.<br> * Review the RFPs and study the opportunity, risk associated, workload etc and discuss with Director on Go / No-Go. Support the Director with Bid Decisions.<br> * Source and validate man-month quotations from applicable Centre of Excellence stakeholders, challenging and clarifying as appropriate to support proposals which enjoy the full buy-in of applicable Cor stakeholders.<br> * Sourcing and validating labour rates based on appropriate sources of information.<br> * Support agile go/no-go decision-making based on defined financial appetite, reputational enhancement opportunity, risk thresholds and related business aspects.<br> * Prepare & agree matrix of responsibility between Associates/Joint Venture partners.<br><br>Required Experience<br><br> * A minimum of 10 years of substantial, ideally senior experience in Bid Management within the Architectural / Engineering / Construction industry.<br> * Ideally, has worked in a Consultancy with recent relevant Middle East experience. <br><br><br>Education<br><br> * Graduate in Engineering / Computers / Management. <br><br><br>Certifications & Memberships<br><br> * Additional training courses, professional and personal development with membership to professional groups, societies or institutes, desired.<br><br>Essential Skills<br><br> * MS Office (Outlook, Word, Excel, power point). Adobe In design is a plus. <br> * Technical knowledge in Design and Engineering process. <br> * Clear and precise communication skills in English, verbally and in writing. <br> * Has the ability to present and influence an audience. <br> * Critical thinker, can analyse data and propose commercial options. <br> * Effective work style to be time effective and turnaround requests to meet deadlines accurately. <br> * Organised, can plan and manage work demands within the team. <br> * Looks ahead, commercial minded to take advantage of market opportunities. <br> * Enjoys the challenge of bid work, driven by success and achievement.<br>
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<div data-jb-field="skills">Bid Manager - Development Department<br>
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<p>We are looking for an experienced Contracts Manager to join our construction project team in Kuwait. The candidate will be responsible for contract administration, commercial coordination, claims management, subcontract management, and contractual risk control throughout the project lifecycle.</p><p>Key Responsibilities:</p><p>• Manage and administer main contracts, subcontracts, and related commercial documents.</p><p>• Review, draft, and amend contractual correspondence, notices, claims, variations, and contractual submissions.</p><p>• Support the project team in identifying contractual risks and proposing mitigation measures.</p><p>• Coordinate with project management, commercial, legal, procurement, and finance teams on contract-related matters.</p><p>• Prepare and review claims, extension of time submissions, variation orders, and contract close-out documents.</p><p>• Monitor contractual obligations, deadlines, deliverables, and compliance requirements.</p><p>• Participate in negotiations with clients, consultants, subcontractors, and suppliers.</p><p>• Provide contractual advice to the project team and support dispute resolution when required.</p><p>• Maintain proper records of all contract documents, correspondence, approvals, and claims files.</p><p>Working location: Kuwait</p><p>Working type: Onsite</p><p>Employment type: Full-time</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>• Bachelor’s degree in Civil Engineering, Quantity Surveying, Construction Management, Law, or a related field.</p><p>• Minimum 10 years of relevant experience in contract management within the construction industry.</p><p>• Experience in infrastructure, building, EPC, wastewater treatment, or large-scale construction projects is preferred.</p><p>• Strong knowledge of FIDIC contracts and construction contract administration.</p><p>• Good experience in claims, variations, EOT, subcontract management, and contractual correspondence.</p><p>• Strong negotiation, communication, coordination, and problem-solving skills.</p><p>• Ability to work under pressure and handle complex contractual issues independently.</p><p>• Good command of English, both written and spoken.</p><p>• GCC or Middle East project experience is preferred.</p><p>• Proficiency in MS Office and contract/document management systems.</p></div>
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<p><b>Job Summary</b></p><p>We are seeking a dynamic and customer-focused CRM & Customer Experience Manager to lead customer relationship management initiatives and drive service excellence across the organization. Responsible for developing CRM strategies, enhancing customer satisfaction, strengthening customer loyalty, and utilizing customer data analytics to support business growth. This role requires strong leadership skills, analytical capabilities, and a thorough understanding of automotive sales, service, and aftersales operations<b>.</b></p><p><b> </b></p><p><b>Key Responsibilities:</b></p><ul><li>Design, implement, and manage CRM systems to capture, analyze, and leverage customer data effectively.</li><li>Develop and maintain customer care policies and procedures in line with automotive industry best practices.</li><li>Lead customer service teams and ensure prompt resolution of customer inquiries, complaints, and service requests.</li><li>Collaborate with Sales and Aftersales departments to improve customer engagement, retention, and overall customer experience.</li><li>Monitor customer satisfaction metrics, including CSI and NPS, and implement initiatives to improve performance.</li><li>Analyze customer data and trends to provide actionable insights that support business decisions and customer retention strategies.</li><li>Train, coach, and mentor staff on CRM systems, customer service standards, and service excellence practices.</li><li>Manage customer loyalty programs, service reminder campaigns, and personalized customer communication initiatives.</li><li>Prepare and present regular reports on customer feedback, satisfaction levels, trends, and departmental performance.</li><li>Ensure compliance with company policies, manufacturer standards, and applicable industry regulations.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Bachelor's Degree in Business Administration, Marketing, or a related field.</li><li>Proven experience in CRM management and customer service leadership, preferably within the automotive industry.</li><li>Strong understanding of automotive sales, service, and aftersales operations.</li><li>Proficiency in CRM software and customer analytics tools.</li><li>Analytical ability to interpret customer data & drive actionable insights</li><li>Excellent communication, leadership, and problem-solving abilities.</li><li>Customer-centric mindset with a passion for delivering exceptional customer experiences.</li><li>Strong organizational and project management skills.</li><li>Ability to effectively manage cross-functional teams and build strong stakeholder relationships.</li><li>Excellent negotiation, conflict resolution, and decision-making capabilities.</li><li>Arab nationals only</li></ul><p><br></p></div>