United Real Estate Company jobs

<b>Job Description <br> </b><div> To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company s positive reputation.<br> </div> <div> Skill Requirements<br><div> <div> <br>Bilingual Candidate<br>High School or secretarial certification<br> <span> Strong English and Arabic language skills (written and spoken) 1</span> to 2 Years of experience as a Call Center Agents </div> <div> </div> </div> </div> <div><b><br></b></div><div><b> Responsibilities </b><br> <div> <p> Handle inbound and outbound calls.</p> <p> Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.</p> <p> Call URC customers and potential customers whenever needed to inform them about the company s new products, services, policies, ... etc.</p> <p> De-escalate situations involving dissatisfied customers, offering patient assistance and support.</p> <p> Document all customer interactions and tickets in the (CRM) system</p> <p> Regularly reviewing and updating the customers information in the (CRM) system.</p> <p> Collaborate with the call center supervisor and the other call center agents to improve the customer service.</p> <p> Ensure to follow the customers service script provided by the company.</p> <p> Maintain strong customer relationships.</p> <div> <br></div></div></div>

<p>The AVP Operations supports the department in meeting/exceeding Net Operating Income (NOI) projections, maintaining the physical condition of the asset, and ensuring compliance with legal requirements and URC policies/procedures . Through rigorous oversight of property operations, and proactive engagement with tenants, contractors, and regulatory bodies, the AVP Operations ensures that the asset delivers optimal returns, maintains superior condition, and provides an exceptional experience for all stakeholders.</p><p>Assisting the line manager in formulating the department strategy, improving performance, procuring material and resources, and securing compliance Implementing the strategic business plan for the properties to drive footfall at the property(s) with the aim of attaining the company rent/revenue targets and profitability. Develops the annual capital expenditure and operating budgets for assigned property(s), and continuously monitors performance against budget. Operates property(s) in accordance with the management contracts and approved annual budget. Ensures all Property Management policies, procedures and operations are executed to standard. Creating schedules, managing personnel, communicating with clients, and working with project managers to overcome challenges. Assuring day to day tasks and operations are efficient and effective to increase team productivity. Provide regular reports to monitor the property s performance against benchmarks such as footfall, sales, revenue targets, budget forecasts, operating costs, utilities etc., including competitors activity and other reports as directed by the VP. Conducts full property inspection on a regular basis, initiates appropriate actions under the guidance of the URC leadership and creates related reports for management. Maintains a strong relationship with contractors and facility management companies to obtain excellent service at optimum rates, regularly reviews contracts and performance, addresses issues, and negotiates new contracts as needed. Ensures that the quality of soft services at the property is up to standards. Oversees all repair and maintenance work by maintaining a strong relationship with the Facility Management team and monitoring the quality of all repairs and maintenance. Ensures regular as well as preventative maintenance is scheduled, completed and within the budgetary and operational expectations. Ensures all signed lease agreements are on record and their terms are being implemented through proactive communication and compliance. Maintains up-to-date investor documentation such as insurance, commercial license, signage license, franchise license and any other local documentation on record. Oversees all contacts with the tenants to maintain a high level of satisfaction by ensuring that the tenants needs are understood and fulfilled, their requests are being responded to, and their activities in regards the lease requirements are being monitored. Continuously reviews tenant accounts, monitors the collection process, and actively engages in resolving collection issues and disputes. Ensures the effectiveness of rent collection and revenue security systems. Oversees all cases where payments are not made and escalates to URC Leadership to take legal measurements when necessary. Ensure compliance with all legislations governing the property management function including. but not limited to, rent and leasing guidelines, occupational health, and safety law. Ensures all vendors and contractors comply with the established health and safety policy, and immediately address any infractions, hazardous conditions, or damaged equipment. Builds strong relationships with municipal authorities, Fire Department, MOI and other Government and non-government organizations that need to be leveraged for the effective operation of the Centre. Maintains the highest level of awareness of the status of property in the portfolio and market conditions in the area. Participates and provides inputs in various control, governance, and advisory committees, as applicable to the role. Ensures tenants files are consistent with URC policies and procedures and maintains a proper filing of all hard and soft copy documentation and correspondence. Creates and maintains a database of all past, current, and future tenants for archiving and records purposes. Inspects the property s security standards, cleaning and maintenance issues and reports it to providers. Coordinates with Leasing Executives to ensure that all leases and renewal agreements are signed by the property owners or lesser in compliance with existing contracts and organization guidelines. Responsible for inspecting the property prior to leasing and notes its condition prior to the tenants moving in. Ensures that all property repair and maintenance programs are executed within budget, which will efficiently sustain a high level of tenant satisfaction and aesthetic standards. Performs other responsibilities and tasks as required or as directed by the line manager.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in relevant field Strong English and Arabic language skills (written and spoken) 10+ years Previous experience in commercial real estate operations, sales and leasing in a real estate organization of similar scope and size</p>

<p>Responsible for finding new tenants, renewing leases, answering letters, all administration to ensure compliance with lease terms and management of legal issues, and to track financial obligations for all leasing documents in accordance with company policies and Leasing.</p><p>Responsible for all administration to ensure compliance of leasing terms, tenant management and management of legal issues. Coordinates all leasing renewals and terminations as per the contract law. Keeps up to date with leasing contract law. Set up reports/follow-up scheme to regularly update status on main Leasing-related KPI s such as: Leasing status (leased units), rental income, average rent, lease term leasing status, and occupancy rates. Prepares documentation in coordination with the legal department, - side letters, addendums, rent reduction of termination of contracts. Ensures maintenance and filing of tenant and leasing contracts and LOIs. Maintains minutes of meetings with potential investors and internal and external stakeholders Generates potential leasing leads with an understanding of the tenant mix for each project. Maintains and updates the leasing database. Assists with reading and preparing work floor plans. Research common market leasing offers and prepare investment proposals based on an understanding of market leasing offers. Follow up on open issues and maintains relationships both internally, with other departments and externally with Investors. Prepares maintains and coordinates all documents required for contract preparations. Consult legal advisors to ensure that all documents or contracts are in accordance with legal regulations and company policies or to prepare termination agreements, extensions, amendments, etc. Provides assistance in all leasing functions and all related matters.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's Degree in Business Adminstration 3-5 years of relavent experiance in property managment and leasing</p>