وظائف تقنية المعلومات في الكويت

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> At EY, we're all in to shape your future with confidence. <br>We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. <br>Join EY and help to build a better working world. <br>EY Kuwait - Assurance - Technology Risk Internship Opportunity<br>Are you ready to shape the future with confidence? <br>Here at EY, you'll have the chance to build a truly exceptional experience. We'll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you'll develop the skills you need to stay relevant today and, in the future, - all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond. <br>The opportunity: your next adventure awaits <br>The opportunity is specifically for nationals with interest in Technology Risk under the Assurance Service line. Technology Risk provides audit, attestation, and assessment services aimed identify, understand, manage, and mitigate risks associated with technology implementation and usage. Technology Risk leverage IT knowledge to execute high-quality audits and internal controls, following internal control and regulatory compliance with external stakeholders and regulators. Click here to learn more about our Assurance service line. <br>If you are a university graduate, the EY Graduate Program could be the opportunity for you. You will be part of a team working with interesting clients, and we'll help you to enhance your strengths and acquire new skills for your career. <br>What we look for: <br><ul><li>You have an agile, growth-oriented mindset. What you know matters, but the right mindset is just as important. We're looking for innovative individuals who can work in an agile way and keep pace with a rapidly changing world.</li></ul><br><ul><li>You are curious and purpose driven. We seek individuals who see opportunities instead of challenges and ask better questions to find better answers.</li></ul><br><ul><li>You are inclusive. We value individuals who embrace diverse perspectives, appreciate differences, and work inclusively to build safety and trust.</li></ul><br>Qualifications: <br><ul><li>Bachelor's or master's degree in computer science, Information Technology, Cyber security, Risk Management or related major, completed within the past 18 months.</li></ul><br><ul><li>Basic understanding of risk assessments, control evaluation and other procedures related to Technology risk and internal controls</li></ul><br><ul><li>Strong analytical skills and business acumen.</li></ul><br><ul><li>To comply with the legal requirements, only Nationals will be considered.</li></ul><br>What's in it for you: <br><ul><li>Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.</li></ul><br><ul><li>Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds.</li></ul><br><ul><li>Bring out the best in yourself with continuous investment in your personal well-being and career development.</li></ul><br><ul><li>Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society.</li></ul><br>What you can expect: <br>Step 1: Apply <br>Please complete the online application and answer all the questions. <br>Step 2: Online Assessments <br>If selected, you will receive an invitation to complete the EY online assessments. <br>Step 3: Interview <br>Upon passing the assessments, you will receive an invitation for an initial interview. <br>Step 4: Attend <br>If shortlisted, you may be invited to attend a recruitment day or a technical interview. <br>Step 5: Receive <br>If successful, you will receive an offer to join EY and begin your career at one of the best companies to work for. <br>Are you ready to shape your future with confidence? Apply today. <br>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. <br><b>EY | Building a better working world </b><br>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.<br>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.<br>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The SOC Analyst - Tier 3 is responsible for leading and managing ZainTECH’s Security Operations Center (SOC) team, ensuring effective delivery of security monitoring, threat detection, incident response coordination, and operational security services.<br> The role provides technical leadership and operational oversight across SOC functions while ensuring compliance with service level agreements, customer requirements, and local regulations.<br> Responsibilities: SOC Operations Management Lead daily SOC operations across all monitoring and response activities.<br> Ensure continuous 24x7 monitoring coverage and effective shift management.<br> Oversee incident handling, escalation, and investigation activities.<br> Ensure adherence to customer SLAs and operational procedures.<br> Monitor SOC performance and service quality metrics.<br> Incident Management &amp; Escalation Act as the primary escalation point for high-severity security incidents.<br> Coordinate incident response activities across technical teams and stakeholders.<br> Support containment, investigation, eradication, and recovery efforts.<br> Review incident reports and ensure quality of investigation outputs.<br> Participate in major incident and crisis management activities.<br> Team Leadership &amp; Development Lead, mentor, and develop SOC analysts across all levels.<br> Conduct Performance reviews ,Coaching sessions and Knowledge transfer initiatives Support recruitment, onboarding, and training activities.<br> Threat Detection &amp; Operational Improvement Drive continuous improvement of monitoring and detection capabilities.<br> Review and approve Use cases , Correlation rules , Dashboards and Operational procedures Identify gaps in detection coverage and operational effectiveness.<br> Support SOC maturity and service enhancement initiatives.<br> Governance, Reporting &amp; Stakeholder Management Prepare operational reports and service reviews.<br> Participate in customer meetings and security governance discussions.<br> Ensure compliance with Internal security policies and Regulatory obligations.<br> Maintain operational documentation, procedures, and playbooks.<br> Our Culture &amp; Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity.<br> We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence.<br> All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.<br> Minimum 5 years of cybersecurity experience and minimum 3 years of SOC operations experience Previous experience leading security operations teams.<br> Strong experience with in SIEM platforms , Threat detection , Incident response and Security operations management Experience working within a Managed Security Services Provider (MSSP) environment.<br> Bachelor’s degree in Cybersecurity, Information Security, Computer Science, Information Technology, Engineering, or a related field.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Location: Kuwait-Onsite</b></p><p><b>Employment Type: Full-time</b></p><p><b>&nbsp;</b></p><p><b>Job Summary</b></p><p><b>&nbsp;</b></p><p>We are looking for a skilled and experienced Automation QA Engineer to join our team in an onsite role. The ideal candidate should have strong expertise in Selenium Automation, API Testing using Postman, and test automation framework development. You will be responsible for ensuring software quality by designing, developing, and executing automated test solutions for web applications and APIs.</p><p><b>&nbsp;</b></p><p><b>Key Responsibilities:</b></p><ul><li>Design, develop, and maintain robust automated test scripts using Selenium WebDriver.</li><li>Develop and enhance automation frameworks following industry best practices.</li><li>Execute automated regression, smoke, functional, integration, and end-to-end test suites.</li><li>Perform comprehensive API testing using Postman, including creating collections, writing test scripts, validating responses, and automating API test execution.</li><li>Collaborate with developers, business analysts, and product owners to understand requirements and define test strategies.</li><li>Identify, log, track, and verify software defects using defect management tools.</li><li>Integrate automated test suites into CI/CD pipelines to support continuous testing.</li><li>Analyze test results, troubleshoot failures, and provide detailed reports.</li><li>Participate in Agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives.</li><li>Continuously improve automation coverage, framework stability, and testing processes.</li></ul><p>&nbsp;</p><p><b><u>Required Technical Skills</u></b></p><ul><li>Selenium WebDriver</li><li>Automation Framework Development</li><li>Java or Python</li><li>Postman</li><li>REST API Testing</li><li>TestNG / JUnit</li><li>Git</li><li>Jenkins / Azure DevOps</li><li>SQL</li><li>Jira</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b><u>Candidate Profile:</u></b></p><p><b><u>&nbsp;</u></b></p><ul><li>Requirement open to all</li><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>3–6 years of experience in Software Quality Assurance with a strong focus on Automation Testing.</li><li>Hands-on experience with Selenium WebDriver is mandatory.</li><li>Strong experience building and maintaining automation frameworks.</li><li>Proficiency in Java (preferred) or Python for automation scripting.</li><li>Strong experience with Postman for API testing, including REST APIs, request validation, environment management, collections, and automated API test execution.</li><li>Experience with TestNG, JUnit, or similar testing frameworks.</li><li>Good understanding of API concepts, JSON, REST, and HTTP methods.</li><li>Experience with Git and version control systems.</li><li>Familiarity with CI/CD tools such as Jenkins, Azure DevOps, or GitHub Actions.</li><li>Working knowledge of SQL for database validation.</li><li>Experience using defect tracking tools such as Jira or Azure DevOps.</li><li>Strong understanding of SDLC, STLC, and Agile methodologies.</li></ul><p>&nbsp;</p><p><b><u>We're looking for:</u></b></p><ul><li>Strong automation mindset with excellent problem-solving skills.</li><li>Ability to independently design and execute automation solutions.</li><li>Excellent communication and collaboration skills.</li><li>Passion for delivering high-quality software through automation.</li></ul><p>&nbsp;</p><p><br></p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The SOC Analyst - Tier 2 is responsible for advanced security monitoring, incident investigation, threat analysis, and detection engineering activities within ZainTECH’s Security Operations Center (SOC).<br> The role serves as the primary escalation point for security incidents identified by L1 analysts and plays a critical role in validating threats, conducting investigations, and supporting incident response activities across enterprise, government, and critical infrastructure environments.<br> Responsibilities: Security Monitoring &amp; Incident Investigation Investigate and analyze security incidents escalated by SOC L1 analysts.<br> Validate security events and determine scope, impact, severity, and business risk.<br> Perform advanced correlation and analysis of logs, alerts, network activity, endpoint telemetry, and threat intelligence.<br> Conduct root cause analysis of security incidents and identify indicators of compromise (IOCs).<br> Support incident containment, eradication, and recovery activities.<br> Escalate incidents requiring specialized investigation or incident response support.<br> Threat Detection &amp; Threat Hunting Perform proactive threat hunting activities to identify malicious activity that may bypass automated controls.<br> Utilize threat intelligence sources to identify emerging threats and attacker tactics.<br> Analyze attack patterns, indicators, and behaviors associated with Malware ,Ransomware ,Insider threats ,Advanced Persistent Threats (APTs) Identify opportunities to improve detection coverage across monitored environments.<br> SIEM &amp; Detection Engineering Develop, tune, and optimize SIEM use cases and correlation rules.<br> Support creation and maintenance of Detection logic , Dashboards ,Reports ,Alerts and Monitoring workflows Reduce false positives through tuning and rule optimization.<br> Support onboarding and integration of new log sources.<br> Incident Management &amp; Reporting Maintain detailed incident records and investigation documentation.<br> Prepare technical analysis and incident reports.<br> Support operational metrics, reporting, and service reviews.<br> Ensure incident handling activities comply with established procedures and SLAs.<br> Technical Leadership &amp; Knowledge Transfer Provide guidance and mentoring to L1 SOC Analysts.<br> Support analyst development through coaching and technical knowledge sharing.<br> Participate in continuous improvement initiatives and SOC maturity programs.<br> Contribute to process, playbook, and procedure development.<br> Our Culture &amp; Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity.<br> We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence.<br> All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.<br> Minimum 3 years experience in managed cybersecurity / SOC operations at an investigative level.<br> Strong SIEM investigation, detection-rule development, log and network analysis, and use-case tuning.<br> Bachelor’s degree in Cybersecurity, Information Security, Computer Science, Information Technology, Engineering, or a related field.<br> Security +, GCIA, GCIH certification preferred</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>IT Support Officer</p><p><b>Location:</b> Dajeej, Kuwait</p><p><br></p><p>Job Summary</p><p>We are seeking a dedicated and proactive IT Support Officer to join our team. The successful candidate will be responsible for supporting the organization's daily IT operations, including CCTV systems, network infrastructure, computers, printers, and user support. The ideal candidate should be technically skilled, eager to learn, and capable of handling multiple IT tasks in a fast-paced environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Monitor, operate, and troubleshoot CCTV surveillance systems.</li><li>Install, configure, and maintain IP and analog CCTV cameras.</li><li>Perform network cable installation, termination, and testing.</li><li>Configure and troubleshoot routers, switches, wireless access points, and network devices.</li><li>Install, configure, and maintain Windows operating systems.</li><li>Install, upgrade, and troubleshoot computer hardware and software.</li><li>Install, configure, and maintain printers, scanners, and other office equipment.</li><li>Create and manage user accounts, email accounts, and shared folders.</li><li>Configure network printers and file sharing.</li><li>Perform routine preventive maintenance on IT equipment.</li><li>Respond to user support requests and resolve technical issues promptly.</li><li>Maintain inventory records of IT equipment and accessories.</li><li>Coordinate with third-party vendors for IT-related services when required.</li><li>Assist in IT documentation, backups, and system maintenance.</li><li>Ensure all IT equipment is functioning efficiently and report any major issues to the IT Manager.</li><li>Support the installation of new IT equipment and office setups.</li></ul><p><br></p><p>Requirements</p><p><br></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>1-3 years of experience in IT support or a similar role.</li><li>Good knowledge of Windows 10/11 installation, configuration, and troubleshooting.</li><li>Basic understanding of TCP/IP, LAN/WAN, DNS, DHCP, VPN, and network troubleshooting.</li><li>Experience with IP CCTV systems and DVR/NVR configuration.</li><li>Knowledge of structured cabling and network rack organization.</li><li>Experience installing and troubleshooting printers and multifunction devices.</li><li>Familiarity with Microsoft Office 365 and Outlook.</li><li>Basic knowledge of Active Directory and user account management.</li><li>Experience with antivirus software, system updates, and endpoint security.</li><li>Ability to diagnose hardware faults and replace computer components.</li><li>Good problem-solving and communication skills.</li><li>Ability to work independently and as part of a team.</li><li>Willingness to work flexible hours when required.</li><li>Valid Kuwait driving license will be an added advantage.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Strong troubleshooting and analytical thinking skills.</p><p>Hands-on experience with CCTV, networking, and end-user support.</p><p>Good understanding of IT hardware, peripherals, and office equipment.</p><p>Ability to prioritize tasks and manage multiple support requests efficiently.</p><p>Strong attention to detail and commitment to maintaining accurate records.</p><p>Good customer service skills with a professional and helpful attitude.</p><p>Ability to communicate technical issues clearly to non-technical users.</p><p>Basic knowledge of server support and backup procedures.</p><p>Familiarity with Microsoft Windows Server environments is an advantage.</p><p>Experience with remote support tools and ticketing systems is a plus.</p><p>Ability to work under pressure and respond quickly to urgent issues.</p><p>Willingness to learn new technologies and adapt to changing IT needs.</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br>Responsibility:<br>•<br>Lead and manage the SRE team to ensure effective monitoring, observability, and reliability practices across all digital channels.<br>•<br>Own and govern the Dynatrace platform, ensuring optimal utilization, standardization, and continuous improvement.<br>•<br>Define, implement, and evolve the observability strategy in alignment with business and technology goals.<br>•<br>Oversee monitoring operations for applications, infrastructure, and digital platforms (e.g., mobile apps and websites).<br>•<br>Ensure the development and standardization of dashboards, alerts, and business KPIs across all services.<br>•<br>Drive automation initiatives (e.g., auto-remediation, alert optimization, workflow automation) to improve efficiency and reduce manual effort.<br>•<br>Ensure full observability coverage for all new services, features, and system integrations.<br>•<br>Lead performance monitoring and optimization efforts to enhance system stability and user experience.<br>•<br>Oversee integrations between monitoring tools and other enterprise systems.<br>•<br>Establish and enforce best practices, standards, and governance for monitoring and incident management.<br>•<br>Ensure effective root cause analysis (RCA) practices and follow-up actions to prevent recurrence.<br>•<br>Monitor and report on system performance, availability, and reliability metrics.<br>•<br>Ensure proactive identification of risks, issues, and performance bottlenecks.<br>•<br>Validate and approve monitoring configurations, alerting strategies, and dashboard designs.<br>•<br>Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies, Group policies and report any information/physical security breaches, non-compliance gaps or incidents to the supervisor/manager immediately<br>•<br>Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait<br>•<br>Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminates hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities to all youth .<br>What We Need From You<br>Skills:<br>•<br>Manage team workload, priorities, and resource allocation to ensure service reliability and operational efficiency.<br>•<br>Provide technical guidance, coaching, and mentorship to team members.<br>•<br>Set performance objectives and conduct regular evaluations for team members.<br>•<br>Collaborate with development, infrastructure, and business teams to ensure alignment and effective communication.<br>•<br>Operating Systems &amp; Infrastructure Awareness<br>•<br>Troubleshooting &amp; Root Cause Thinking<br>•<br>Intermediate - Networking background<br>•<br>Intermediate - Programming and development (Java script, React, React Native etc.)<br>•<br>Intermediate - SQL/ PLSQL<br>Education Level &amp; Major: Bachelor s degree in Computer Science, Information Technology, Software Engineering, or a any related field.<br>About Application Process<br>If you meet the criteria and you are enthusiastic about the role, we would welcome your application.<br>To<br>complete the application you would need the following document(s):<br>• Resume/CV<br>• Passport-size photograph<br>• Highest Education Qualification<br>• Copy of Civil ID/Passport<br>Apply for This Vacancy<br>Back<br></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>The Network Assurance Analyst is responsible for reviewing the operator’s network elements and operational systems and the implementation of controls to detect/prevent/mitigate errors affecting potential or generated revenue.</span></p><br><p><span>Responsibility:</span></p><br><ul><li><p><span>Identify "risk", operational and financial impacts relating to systems and network elements and facilitate the implementation of required controls to mitigate identified risks.</span></p><br></li><li><p><span>Troubleshoot revenue programs and billing system parameters for accurate and proper billing set up and price rating accuracy.</span></p><br></li><li><p><span>Carry out revenue assurance activities for revenue streams monitoring and follow up alarms raising by RA system and other controls assurance activities.</span></p><br></li><li><p><span>Asses implemented controls for efficiency and effectiveness and develop and monitor KPIs for difference core areas of revenue streams</span></p><br></li><li><p><span>Conduct review of revenue booking and conduct analysis of revenue and other important trends</span></p><br></li><li><p><span>Participate in cross-functional teams to resolve revenue assurance and network assurance issues and develop/implement the necessary controls.</span></p><br></li><li><p><span>Maintain Revenue Assurance department systems, system upgrades, software upgrades and hardware implementation.</span></p><br></li><li><p><span>Engage in Zain’s general network projects and assess the impact of such project on RA functions and end customers.</span></p><br></li><li><p><span>Perform acceptance testing for the new developed RA adapter, new software/application release or upgrades to ensure functionality and adherence to Zain's standards.</span></p><br></li><li><p><span>Work with vendors to implement, maintain and enhance revenue assurance initiatives throughout the business.</span></p><br></li><li><p><span>Assure the integrity of RA system’s data and maintain the accuracy of the system’s reference data.</span></p><br></li><li><p><span>Monitor the daily performance and usage trends generated by the revenue assurance tool.</span></p><br></li><li><p><span>Perform cross-systems validation to assure systems synergy.</span></p><br></li><li><p><span>Create, maintain, and enhance best practice standards in written evidence, analytical charts, and written reports/presentations.</span></p><br></li><li><p><span>Document the department’s existing workflows and processes</span></p><br></li><li><p><span>Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</span></p><br></li><li><p><span>Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</span></p><br></li><li><p><span>Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activitie</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><b><span>Skills:</span></b></p><br><ul><li><p><span>Ability to communicate, present and influence all levels of the organization</span></p><br></li><li><p><span>Expertise in revenue assurance systems</span></p><br></li><li><p><span>Excellent understanding of network elements and their assurance within the telecom sector</span></p><br></li><li><p><span>Understanding of modelling, financial accounting and reporting</span></p><br></li><li><p><span>Ability to run deep dive analyses</span></p><br></li><li><p><span>Experience with data mining, analytics, dashboards and problem structuring</span></p><br></li><li><p><span>Understanding of SQL to query and manipulate large data sets for analysis</span></p><br></li><li><p><span>Advanced MS Office skills (Excel, Word, PowerPoint, etc.)</span></p><br></li><li><p><span>Clear ability to understand the dynamics of financial data to extract relevant information</span></p><br></li><li><p><span>Excellent written and verbal communication skills</span></p><br></li><li><p><span>Ability to analyze a situation and produce creative, original and useful solutions</span></p><br></li><li><p><span>Understanding of designing KPIs, reports, dashboards</span></p><br></li><li><p><span>Strong understanding of telecommunications products, trends and technology markets</span></p><br></li></ul><p><span>Education Level &amp; Major: Bachelor’s degree in computer engineering, Information Technology, Management Information Systems, or a related field</span></p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p><span>Step into a role where your ideas spark innovation and your impact is felt every day.</span></p><br><br><p><span>As a Senior Cloud Solution Architect (Copilot &amp; Agents) within Customer Success, you will be at the forefront of technological innovation, driving agentic transformation and solving complex problems for top enterprise clients. You will build agents, and help customers understand how to build agents that play directly into their flow of work, turning AI from a concept into everyday, measurable business value. You have the opportunity to lead and shape how customers leverage Microsoft technologies in the era of AI, enabling organizations to realize the full value and return on their cloud investments.</span></p><br><br><p><span>You will be part of a team that drives agentic transformation end-to-end across the whole AI stack, from strategy and design through deployment, adoption, and scaled value realization. Your expertise will be crucial as you guide clients through business transformation, ensuring their success through adoption of advanced cloud and artificial intelligence solutions. As a vital cornerstone of customer value realization, you will play a key role in maximizing impact and accelerating time-to-value for our customers.</span></p><br><br><p><span>At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth-mindset culture, we innovate responsibly and measure success by shared progress: people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what is next for everyone.</span></p><br><br><br><br><b>Responsibilities</b><br><p><span>Job Responsibilities</span></p><br><br><ul><li><p><span>Build agents and enable customers to build their own, designing, prototyping, and deploying AI agents that embed directly into customers' flow of work, and coaching customer teams to do the same so the capability sticks and scales.</span></p><br></li></ul><br><ul><li><p><span>Leverage market insights to help leadership and peers&nbsp;identify&nbsp;areas for technical upskilling and acceleration based on demand, and act as a mentor to drive technical readiness around security, resilience, and AI.</span></p><br></li></ul><br><ul><li><p><span>Proactively&nbsp;identify&nbsp;new cross-solution opportunities that empower cloud success, drive AI innovation, and strategically consult with customers to advocate for solutions that shape their business outcomes.</span></p><br></li></ul><br><ul><li><p><span>Guide customers through the deployment of secure, resilient, AI-enabled, and optimized cloud solutions, preparing them for long-term operational readiness and value realization.</span></p><br></li></ul><br><ul><li><p><span>Lead, mentor, and assemble virtual teams to tackle challenging technology scenarios, share strategic insights, and contribute to the development of scalable models, including Copilot, agents, and the broader AI stack.</span></p><br></li></ul><br><ul><li><p><span>Identify&nbsp;and communicate gaps across business and technology, connecting patterns to drive products, processes, and solutions that scale across customers.</span></p><br></li></ul><br><br><b>Qualifications</b><br><p><span>Job Requirements</span></p><br><br><p><span>Required/Minimum Qualifications</span></p><br><br><ul><li><p><span>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+&nbsp;years experience&nbsp;in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</span></p><br></li></ul><br><p><span>Preferred Qualifications</span></p><br><br><ul><li><p><span>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+&nbsp;years experience&nbsp;in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+&nbsp;years experience&nbsp;in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</span></p><br></li></ul><br><ul><li><p><span>3+ years of hands-on experience with M365 Copilot deployment and adoption, and/or equivalent experience with comparable enterprise AI platforms (e.g., Claude for Enterprise, Claude Cowork, ChatGPT for Enterprise, Mistral, or similar), including designing or deploying AI agents in a business context.</span></p><br></li></ul><br><br><ul><li><p><span>Industry focus&nbsp;in&nbsp;one of the following: Financial Services &amp; Banking, Aviation, Oil &amp; Gas, or Government/Public Sector.</span></p><br></li></ul><br><ul><li><p><span>Technical skillset across Copilot, Copilot Studio, and Power Platform.</span></p><br></li></ul><br><ul><li><p><span>Hands-on experience developing custom agents using Agent Builder (Copilot Studio lite), Copilot Studio, or Foundry.</span></p><br></li></ul><br><ul><li><p><span>Consultative skillset in adoption and change management.</span></p><br></li></ul><br><ul><li><p><span>6+&nbsp;years experience&nbsp;working in a customer-facing role (e.g.,&nbsp;internal&nbsp;and/or external).</span></p><br></li></ul><br><ul><li><p><span>6+&nbsp;years experience&nbsp;leading technical projects.</span></p><br></li></ul><br><ul><li><p><span>Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).</span></p><br></li></ul><br><br> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div>

<p>The SOC Engineer is responsible for the design, implementation, configuration, and continuous optimization of ZainTECH's Security Operations Centre (SOC) technology platforms, ensuring secure, scalable, and resilient security monitoring services for enterprise and government customers across the MENA region. This is a hands-on engineering role focused on designing and maintaining Security Information and Event Management (SIEM), Security Orchestration, Automation and Response (SOAR), and supporting security technologies. The role owns the end-to-end lifecycle of security monitoring capabilities - from onboarding new log sources and developing detection content to automating operational workflows and continuously enhancing SOC performance - while ensuring solutions align with customer requirements, cybersecurity best practices, and operational standards. Responsibilities: SIEM &amp; Security Platform Engineering Design, implement, configure, and maintain enterprise SIEM and SOAR platforms supporting ZainTECH's Managed Security Services portfolio. Deploy and maintain highly available, scalable, and secure SOC infrastructure across customer environments. Manage platform upgrades, patching, configuration management, and lifecycle activities to ensure platform stability and performance. Ensure SOC technologies remain aligned with operational, security, and customer requirements. Detection Engineering &amp; Security Content Develop, maintain, and optimise SIEM detection content, including correlation rules, dashboards, reports, alerts, watchlists, and use cases. Improve detection capabilities by analysing emerging threats, attack techniques, and operational trends. Reduce false positives through continuous tuning and refinement of detection logic. Map detection capabilities to recognised cybersecurity frameworks such as MITRE ATT&amp;CK. Platform Integration &amp; Automation Integrate security technologies, cloud platforms, infrastructure, and third-party solutions into the SIEM ecosystem. Develop custom parsers, connectors, and data ingestion mechanisms to support new customer environments. Design and implement SOAR playbooks to automate investigation, enrichment, notification, and response activities. Optimise data collection, normalisation, and event processing to improve operational efficiency. Operational Support &amp; Continuous Improvement Provide technical support to SOC Analysts during security investigations and major incident response activities. Troubleshoot platform issues and perform root cause analysis to maintain service availability. Produce technical documentation, implementation guides, and operational runbooks. Identify opportunities to improve SOC maturity through automation, process optimisation, and engineering best practices. Collaborate with Cybersecurity Consulting, Incident Response, Product Management, and Delivery teams to continuously enhance Managed Security Services.</p><p><strong>Desired Candidate Profile</strong></p><p>3-5 years of hands-on experience designing, implementing, and administering SIEM platforms within enterprise or Managed Security Services environments. Strong experience with one or more SIEM platforms such as Microsoft Sentinel, Splunk Enterprise Security, IBM QRadar, ArcSight, LogRhythm, or Elastic Security. Experience integrating multiple security technologies, including EDR, firewalls, IDS/IPS, cloud security platforms, identity platforms, and threat intelligence feeds. Working knowledge of Windows, Linux, networking, scripting, APIs, and automation technologies. Experience implementing SOAR platforms and security automation workflows. Knowledge of MITRE ATT&amp;CK, threat intelligence integration, and detection engineering principles. Experience supporting enterprise cloud environments including Microsoft Azure, AWS, or Google Cloud Platform. Experience working within a Managed Security Services Provider (MSSP) environment. Bachelor s degree in Cybersecurity, Information Security, Computer Science, Information Technology, Engineering, or a related field. Security +, CEH or any relevant certification preferred</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The SOC Analyst - Tier 1 is responsible for providing 24x7 security monitoring, alert triage, event analysis, and incident escalation services within ZainTECH’s Managed Security Operations Center (SOC).<br> As the first line of defense against cybersecurity threats, the role continuously monitors customer environments, validates security events, and ensures potential security incidents are identified, classified, documented, and escalated in accordance with established procedures and service level agreements.<br> Responsibilities: Security Monitoring &amp; Event Analysis Provide continuous 24x7 monitoring of customer and enterprise security environments through shift-based operations.<br> Monitor and analyze security events generated from SIEM platforms, IDS/IPS solutions, Endpoint Detection &amp; Response (EDR) tools, Firewalls, Email security gateways, Web security solutions and Cloud security platforms Review and assess security alerts to determine whether activity represents a legitimate security threat or a false positive.<br> Perform initial event validation, classification, and prioritization based on severity, risk, and potential business impact.<br> Identify suspicious behavior, indicators of compromise (IOCs), and anomalous activities requiring further investigation.<br> Incident Triage &amp; Escalation Perform first-level analysis and triage of security alerts and events.<br> Create and manage incident tickets within approved incident management platforms.<br> Categorize incidents based on Severity, Impact, Urgency and Threat classification Escalate validated incidents to SOC Analyst - Tier 2 teams in accordance with approved escalation procedures.<br> Ensure escalations include complete and accurate investigation details to support efficient handover and further analysis.<br> Maintain incident tracking and ensure timely updates throughout the incident lifecycle.<br> SIEM Operations &amp; Security Monitoring Utilize SIEM platforms to Monitor security events, Review alerts, Execute predefined searches and queries, Support basic investigations Support operational activities including Alert validation, Monitoring dashboard review, Log analysis and Security event correlation Assist with identifying false positives and escalating tuning recommendations where required.<br> Support the overall effectiveness and reliability of monitoring operations.<br> Documentation &amp; Reporting Maintain accurate records of investigations, observations, and escalation activities.<br> Document security incidents and monitoring activities in accordance with operational procedures.<br> Participate in shift handovers and ensure continuity of investigations between teams.<br> Support operational reporting and SOC performance metrics activities.<br> Governance, Compliance &amp; Operational Excellence Follow approved SOC procedures, playbooks, and operational standards.<br> Ensure compliance with Internal security policies and Customer contractual obligations.<br> Handle customer information with strict confidentiality and professionalism.<br> Participate in training, simulation exercises, and continuous improvement initiatives.<br> Maintain awareness of emerging cybersecurity threats and attack techniques.<br> Our Culture &amp; Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity.<br> We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence.<br> All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.<br> Minimum 1 year of SOC operations experience Familiarity with SIEM consoles, alert triage, and SOC monitoring workflow; willingness to work rotating shifts.<br> Foundational networking and operating-system knowledge is preferable.<br> Bachelor’s degree in Cybersecurity, Information Security, Computer Science, Information Technology, Engineering, or a related field.<br> Security +, CEH or any relevant certification preferred</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p>Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Proactively identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies new opportunities for Consumption, Usage &amp; Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Contributes to leading virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Proactively identifies gaps that enable solutions to scale across customers.</p><br><br><br><b>Responsibilities</b><br>Business Impact<br>Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.<br><br>Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.<br><br>Proactively identifies new opportunities for Consumption, Usage &amp; Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, and evaluates industry trends (e.g., customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps existing architecture and digital transformation solutions to customer/partner business outcomes. Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.<br><br>Proactively identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption. Applies business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints.<br><br><br>Customer Centricity<br>Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and internal communities leveraging relevant insights from feedback tools and systems. Identifies patterns of feedback across customers/partners/territories/industries and leverages them to develop strategic and actionable insights. Presents business cases to program managers to influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate.<br><br>Identifies and/or translates customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, and explains why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings. Proactively helps the customer/partner adopt and use Microsoft product/platform strategy-aligned (cross-solution area) solutions. Builds relationships with technical decision makers (TDMs), and helps build the bridge between TDMs and business decision makers (BDMs). Independently interacts as needed with customers/partners' Chief Information Officer (CIO), Chief Information Security Officer (CISO) and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required.<br><br>Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Defines customer/partner conditions of success by leveraging an understanding of customer goals. Anticipates and addresses customer/partner dissatisfaction and unmet needs, and executes strategies to improve customer experience, value realization, and acceleration of transformation.<br><br><br>Partner Specialization<br>Identifies and prioritizes several opportunities that align with revenue goals, and orchestrates growth of solution utilization pipeline with partners. Provides assistance with partner and sales teams to bring clarity to specific opportunities through proof of concept and technical pre-sales support.<br><br>Understands solution area-specific market opportunities (e.g., competitor insights) and collaborates with Global Partner Solutions (GPS) business stakeholders to lead and execute initiatives to translate opportunities into actions. Proactively guides and supports partners in developing repeatable offerings, practices, products, and solutions. Advises the partner throughout initial strategic customer implementations.<br><br><br>Technical Leadership<br>Leverages market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Role models technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influences team to drive their own technical readiness. Acts as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices.<br><br>Contributes to leading virtual teams (v-teams) around technologies and customer/partner challenges, and shares ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape. Demonstrates strong industry knowledge and increases recognition for Microsoft solutions by contributing to and sometimes leading presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) Contributes to intellectual property (IP) and identifies patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models. Participates in external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand and shares learnings across internal teams.<br><br>Proactively identifies gaps through delivery, communicates those gaps to relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, intellectual property (IP) (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Contributes to the development and modification of Microsoft's structured frameworks and methodologies. Provides thought leadership and innovation to customers/partners and internal communities at the local level.<br><br><br><br><b>Qualifications</b><br><p>Required/minimum qualifications</p><br>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.<br>Additional or preferred qualifications<br>Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.<br>4+ years experience working in a customer-facing role (e.g., internal and/or external).<br>4+ years experience working on technical projects.<br>Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).<br><br> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The SOC Engineer is responsible for the design, implementation, configuration, and continuous optimization of ZainTECH's Security Operations Centre (SOC) technology platforms, ensuring secure, scalable, and resilient security monitoring services for enterprise and government customers across the MENA region.<br> This is a hands-on engineering role focused on designing and maintaining Security Information and Event Management (SIEM), Security Orchestration, Automation and Response (SOAR), and supporting security technologies.<br> The role owns the end-to-end lifecycle of security monitoring capabilities - from onboarding new log sources and developing detection content to automating operational workflows and continuously enhancing SOC performance - while ensuring solutions align with customer requirements, cybersecurity best practices, and operational standards.<br> Responsibilities: SIEM &amp; Security Platform Engineering Design, implement, configure, and maintain enterprise SIEM and SOAR platforms supporting ZainTECH's Managed Security Services portfolio.<br> Deploy and maintain highly available, scalable, and secure SOC infrastructure across customer environments.<br> Manage platform upgrades, patching, configuration management, and lifecycle activities to ensure platform stability and performance.<br> Ensure SOC technologies remain aligned with operational, security, and customer requirements.<br> Detection Engineering &amp; Security Content Develop, maintain, and optimise SIEM detection content, including correlation rules, dashboards, reports, alerts, watchlists, and use cases.<br> Improve detection capabilities by analysing emerging threats, attack techniques, and operational trends.<br> Reduce false positives through continuous tuning and refinement of detection logic.<br> Map detection capabilities to recognised cybersecurity frameworks such as MITRE ATT&amp;CK.<br> Platform Integration &amp; Automation Integrate security technologies, cloud platforms, infrastructure, and third-party solutions into the SIEM ecosystem.<br> Develop custom parsers, connectors, and data ingestion mechanisms to support new customer environments.<br> Design and implement SOAR playbooks to automate investigation, enrichment, notification, and response activities.<br> Optimise data collection, normalisation, and event processing to improve operational efficiency.<br> Operational Support &amp; Continuous Improvement Provide technical support to SOC Analysts during security investigations and major incident response activities.<br> Troubleshoot platform issues and perform root cause analysis to maintain service availability.<br> Produce technical documentation, implementation guides, and operational runbooks.<br> Identify opportunities to improve SOC maturity through automation, process optimisation, and engineering best practices.<br> Collaborate with Cybersecurity Consulting, Incident Response, Product Management, and Delivery teams to continuously enhance Managed Security Services.<br> Our Culture &amp; Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity.<br> We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence.<br> All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.<br> 3-5 years of hands-on experience designing, implementing, and administering SIEM platforms within enterprise or Managed Security Services environments.<br> Strong experience with one or more SIEM platforms such as Microsoft Sentinel, Splunk Enterprise Security, IBM QRadar, ArcSight, LogRhythm, or Elastic Security.<br> Experience integrating multiple security technologies, including EDR, firewalls, IDS/IPS, cloud security platforms, identity platforms, and threat intelligence feeds.<br> Working knowledge of Windows, Linux, networking, scripting, APIs, and automation technologies.<br> Experience implementing SOAR platforms and security automation workflows.<br> Knowledge of MITRE ATT&amp;CK, threat intelligence integration, and detection engineering principles.<br> Experience supporting enterprise cloud environments including Microsoft Azure, AWS, or Google Cloud Platform.<br> Experience working within a Managed Security Services Provider (MSSP) environment.<br> Bachelor’s degree in Cybersecurity, Information Security, Computer Science, Information Technology, Engineering, or a related field.<br> Security +, CEH or any relevant certification preferred</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Lead, manage and continuously improve the Company&amp;#39;s Information Technology<br>function, including IFS, Infrastructure, Networks, AWS, Azure, Cybersecurity and IT<br>Support, ensuring the delivery of secure, reliable and cost-effective IT services that<br>support business operations and strategic objectives. The IT Manager is responsible for<br>planning, implementing and maintaining technology solutions, managing IT resources<br>and vendors, and driving continuous improvement across all IT services.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Qualifications &amp;Experience<br> Bachelor&amp;#39;s Degree in Information Technology, Computer Science, Information<br>Systems, or equivalent.<br> Professional certifications such as ITIL, PMP, Microsoft, Cisco, VMware, AWS,<br>Azure, Cybersecurity are an advantage.<br> 8-10 years of relevant experience, including at least 3 years in a managerial role.</p> <p>Duties &amp;amp; Responsibilities<br> Develop and implement the Company&amp;#39;s IT strategy, roadmap and annual IT plan<br>in alignment with business objectives.<br> Lead and manage all IT functions, including IFS, Infrastructure, Networks, AWS,<br>Azure, Cybersecurity, Business Applications and IT Support.<br> Ensure the availability, reliability, security and performance of all business-critical<br>IT systems and services.<br> Establish and monitor departmental KPIs, service levels (SLAs) and performance<br>metrics to ensure high-quality service delivery.<br> Manage the implementation, enhancement and support of IFS and other<br>business applications to meet operational requirements.<br> Lead IT projects and digital transformation initiatives, ensuring timely delivery<br>within approved scope, budget and quality standards.<br> Evaluate emerging technologies and recommend solutions that improve<br>operational efficiency, security and business value.<br> Develop, implement and enforce IT policies, standards and procedures in line<br>with industry best practices and company governance requirements.<br> Ensure the effectiveness of cybersecurity controls, data protection measures,<br>backup processes, disaster recovery and business continuity plans across on-<br>premises infrastructure and AWS/Azure environments.<br> Manage IT risks and ensure compliance with applicable regulations, software<br>licensing requirements and internal policies.<br> Prepare, manage and monitor the IT budget, ensuring cost-effective utilization of<br>technology investments and maximizing return on investment.<br> Manage relationships with external vendors, consultants and service providers,<br>including contract administration and performance evaluation.</p> <p> Lead, coach, develop and evaluate IT team members, ensuring appropriate<br>resource allocation, technical competency and succession planning.<br> Promote a customer-focused IT culture by continuously improving user support,<br>service quality and end-user satisfaction.<br> Prepare periodic reports for Executive Management on IT performance, major<br>initiatives, risks, cybersecurity, budgets and improvement opportunities.<br> Stay current with industry trends and emerging technologies, including IFS, AWS<br>and Azure, to support continuous innovation and business growth.<br> Perform any other duties assigned by Executive Management.</p></div>

<p>Who Are We We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p>The Job in a Nutshell We are looking to hire a dynamic and energetic Sales Executive to join our team. This role is crucial in driving Foodics growth by sourcing, closing, and actively maximizing revenue from new and existing partners, particularly focusing on selling our SaaS software to restaurants. The Sales Executive will play a pivotal role in expanding our international reach and boosting collaboration with digital third-party integration apps. If you are passionate about sales, technology, and thrive in a fast-paced environment, we want to hear from you!</p><p><b>What Will You Do</b></p><ul><li>Achieve Targets: Maintain a high closing ratio on qualified leads. Meet and exceed daily, weekly, and monthly KPIs to hit sales targets.</li><li>Lead Generation and Acquisition: Generate new leads by leveraging digital marketing campaigns and participating in industry networking events. Convert demo sessions into confirmed sales.</li><li>Relationship Management: Establish relationships with new strategic partners and maintain positive business relationships with existing and potential partners to ensure future sales.</li><li>CRM Proficiency: Use CRM systems to follow up on projects and cases related to customers, ensuring meticulous tracking and reporting of sales activities.</li><li>Data-Driven Approach: Leverage data and CRM insights to inform sales strategies and optimize performance.</li><li>Pipeline Generation: Proven ability to generate a sales pipeline that is four times the monthly quota.</li><li>Skill Development: Complete all scheduled training sessions on new product features and advanced sales techniques. Achieve high scores on product knowledge assessments.</li><li>Innovative Mindset: Foster a creative and dynamic startup attitude, contributing innovative ideas to drive business growth.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>What Are We Looking For</h2><ul><li><strong>Educational Background:</strong> BS/BA degree in Business, Information Technology, Computer Science, or a related field.</li><li><strong>Sales Experience:</strong> 2-3 years of direct sales experience in Information Technology, FMCG, Software, or SaaS industries is preferred. Talented fresh graduates with a passion for SaaS sales will also be considered.</li><li><strong>Analytical Skills:</strong> Strong analytical and problem-solving abilities.</li><li><strong>Communication Skills:</strong> Excellent communication skills in English and Arabic. Fluency in other languages is a plus.</li><li><strong>Mobility:</strong> Valid driver s license and access to a personal car, with a willingness to conduct fieldwork.</li><li><strong>Independence:</strong> Self-starter with the ability to work independently across functional groups and manage multiple initiatives simultaneously.</li><li><strong>Adaptability:</strong> Flexibility to thrive in a fast-paced and evolving environment.</li><li><strong>Passion:</strong> Enthusiasm for technology and being part of a fast-growing SaaS company.</li></ul><h2>Who Will Excel</h2><ul><li>Previous experience in the SaaS, technology, or F&amp;B industry.</li><li>A proactive approach with a track record of exceeding sales targets.</li><li>A collaborative team player with a passion for driving growth and innovation.</li></ul>

<p>The Technical Lead – ERP Implementation is responsible for leading the design, implementation, and continuous improvement of the organization’s ERP systems across key business functions. This role ensures seamless alignment between business needs and system capabilities, enabling efficient operations across Finance, Supply Chain, Sales, HR, and Procurement. Acting as a bridge between business and technology, the role drives scalable solutions, process optimization, and system performance excellence.</p><br><ul><li><p>Analyze client business processes and map them to Odoo's functionalities, identifying gaps and proposing effective solutions.</p></li><li><p>Configure Odoo modules (e.g., Sales, Accounting, Inventory, Manufacturing) to meet specific client requirements and workflows.</p></li><li><p>Lead Odoo implementation projects from discovery to go-live, ensuring timely and budget-conscious delivery.</p></li><li><p>Develop and execute comprehensive test plans, including unit, integration, and user acceptance testing, to ensure system integrity.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Business, or a related field.</li><li>Proven experience in Odoo implementation, with a strong understanding of its architecture and modules.</li><li>Demonstrated expertise in configuring and customizing Odoo to meet diverse business needs.</li><li>Experience in business process analysis and requirements gathering for ERP systems.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The <b>IT Support Technician</b> is responsible for providing frontline technical support to faculty and staff at HQ and branches for Alarabiya Electrical Company. This role focuses on day-to-day troubleshooting, deployment, and maintenance of end-user technology, offices, software environments, network connectivity, CCTV systems, and event-related IT systems. The position ensures a high level of service availability, responsiveness, and user satisfaction across the organization.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li><b>Desktop &amp; End-User Support:</b> Provide comprehensive technical support for PCs, laptops, printers, and peripherals across the company.</li><li><b>Hardware &amp; Software Deployment:</b> Install, configure, and set up new computer systems, hardware, and standard software images.</li><li><b>Troubleshooting &amp; Maintenance:</b> Diagnose and resolve hardware, operating system, and application issues in a timely and efficient manner. Install, configure, and maintain software within computers in close coordination with IT leadership.</li><li><b>Network &amp; Infrastructure Support:</b> Assist with network connectivity troubleshooting, performance-related issues, and the maintenance of CCTV and surveillance systems.</li></ul><p><b>Educational Qualifications &amp; Certifications</b></p><ul><li><b>Education:</b> Diploma or bachelor's degree in Computer Science, Information Technology, or a related field.</li><li><b>Certifications:</b> Entry-level or relevant IT certifications are a distinct advantage (e.g., Microsoft, CompTIA, or equivalent).</li></ul><p><br></p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>&nbsp;• System Support: Provide technical support for archive and correspondence applications, ensuring high availability and performance.</p><p>• Laserfiche Administration: Configure, maintain, and troubleshoot Laserfiche workflows, repositories, and integrations.</p><p>• Database Management: Administer MS-SQL databases, including performance tuning, backup, and recovery.</p><p>• Server &amp; Storage Management: Oversee server infrastructure and storage systems, ensuring reliability, scalability, and security.</p><p>• Incident Resolution: Diagnose and resolve application, server, and database issues in collaboration with vendors and internal teams.</p><p>• Documentation: Maintain clear technical documentation, SOPs, and escalation procedures.</p><p>• User Training: Support end-users with training, guidance, and troubleshooting assistance.</p><p>• Compliance &amp; Security: Ensure systems adhere to organizational policies, data protection standards, and IT governance frameworks.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>. Bachelor’s degree in Computer Science, Information Technology, or related field.</p><p>• Proven experience in Laserfiche system administration.</p><p>• Strong knowledge of Microsoft OS environments (Windows Server, Active Directory).</p><p>• Hands-on expertise with MS-SQL (queries, stored procedures, optimization).</p><p>• Experience in server and storage administration (SAN/NAS, virtualization, backup solutions).</p><p>• Familiarity with ITIL practices and enterprise support frameworks.</p><p>• Excellent problem-solving, communication, and documentation skills.</p><p>• Ability to work independently and collaboratively across ministries and vendors.</p><p>&nbsp;</p><p>&nbsp;</p><p>Preferred Skills</p><p>&nbsp;</p><p>• Experience with digital transformation projects in government or enterprise settings.</p><p>• Knowledge of workflow automation and OCR integration.</p><p>• Bilingual communication (Arabic &amp; English) for technical and executive reporting.</p></div>