IT Jobs in Kuwait

<p>The Manager, IT Services, provides strategic and operational leadership for IT services across Precision Drilling's Middle East operations, ensuring reliable technology infrastructure, cybersecurity, vendor management, and project delivery. This role partners closely with regional business leaders, vendors, and global IT teams to deliver technology solutions that support business performance and operational excellence.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree or diploma in Information Technology, Computer Science, or related field (or equivalent experience)</li><li>3+ years of experience in IT infrastructure, operations, or technical support, including experience leading teams, vendors, projects, or cross-functional initiatives</li><li>Strong knowledge of Microsoft 365, networking, endpoint management, cybersecurity, identity and access management, and IT service management</li><li>Experience managing third-party vendors and telecommunications providers; exposure to SAP, ServiceNow, ITIL, or relevant technical certifications is an asset</li><li>Strong leadership, communication, problem-solving, and customer service skills with the ability to manage competing priorities and build relationships across technical and business teams</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>About the Role</b> Al Mulla Exchange is seeking an experienced technology leader to head its Information Technology function and drive enterprise-wide digital transformation initiatives. The Head of Department IT will be responsible for defining and executing the organization's technology strategy, strengthening cybersecurity and operational resilience, modernizing technology platforms, and ensuring technology remains a strategic business enabler. The role will lead a multidisciplinary technology team of 60+ professionals across Kuwait, India, Egypt, and other locations. In addition, the incumbent will provide technology leadership and support across multiple subsidiaries and affiliated entities, driving standardization, innovation, and the alignment of technology initiatives with the broader strategic objectives of the Company.</p><p><b>Key Responsibilities</b></p><p><b>Technology Strategy &amp; Leadership</b></p><ul><li>Develop and execute the organization's long-term technology vision and roadmap aligned with corporate strategy.</li><li>Advise executive leadership on technology investments, digital innovation, cybersecurity, and emerging industry trends.</li><li>Build technology capabilities that support future business growth, scalability, operational efficiency, and customer experience.</li><li>Drive continuous innovation through the adoption of AI, Machine Learning, Intelligent Automation, Cloud, APIs, Data Analytics, and emerging technologies.</li></ul><p><b>Digital Transformation</b></p><ul><li>Lead enterprise-wide digital transformation initiatives across customer channels, business operations, compliance, treasury, and support functions.</li><li>Drive modernization of enterprise applications and technology platforms.</li><li>Enhance customer experience across Branch, Mobile, Web, Kiosk, and digital ecosystems.</li><li>Champion agile delivery methodologies and continuous improvement.</li></ul><p><b>Technology Delivery</b></p><ul><li>Oversee the successful execution of strategic IT programs and enterprise projects.</li><li>Ensure timely delivery of high-quality technology solutions while maintaining operational stability.</li><li>Establish robust governance, architecture standards, and software development best practices.</li><li>Lead enterprise application development and system integration initiatives.</li></ul><p><b>IT Operations &amp; Infrastructure</b></p><ul><li>Ensure high availability, scalability, security, and performance of enterprise infrastructure.</li><li>Lead infrastructure modernization, cloud adoption, disaster recovery, business continuity, and capacity planning.</li><li>Oversee IT Service Management (ITSM), helpdesk operations, asset management, and production support.</li></ul><p><b>Information Security &amp; Risk</b></p><ul><li>Ensure compliance with regulatory requirements, cybersecurity standards, and internal governance policies.</li><li>Strengthen information security frameworks and operational resilience.</li><li>Collaborate with risk, compliance, audit, and business stakeholders to maintain secure technology environments.</li></ul><p><b>Enterprise Integrations</b></p><ul><li>Lead API strategy and integration with banks, payment gateways, remittance partners, fintech platforms, AML systems, and third-party providers.</li><li>Ensure secure, scalable, and high-performing integration architecture.</li></ul><p><b>People Leadership</b></p><ul><li>Inspire, mentor, and develop a high-performing technology organization.</li><li>Build future leadership capabilities and succession plans.</li><li>Foster a culture of innovation, accountability, collaboration, and continuous learning.</li><li>Identify talent gaps and lead recruitment of world-class technology professionals.</li></ul><p><b>Vendor &amp; Financial Management</b></p><ul><li>Own the IT budget and technology investment strategy.</li><li>Build strategic partnerships with technology vendors and service providers.</li><li>Drive cost optimization while maintaining service excellence.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The ideal candidate is an accomplished technology executive with a strong record of leading enterprise technology organizations within the banking, financial services, payments, fintech, or remittance industry. You possess a strategic mindset, excellent business acumen, and the ability to translate technology into measurable business value. You thrive in complex, fast-paced environments and have successfully led large-scale digital transformation initiatives while managing geographically distributed teams.</p><p><b>Qualifications</b></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Master's degree (MBA, MIS, or equivalent) is preferred.</li><li>15+ years of progressive IT leadership experience. Minimum 8 years in senior leadership roles managing enterprise technology functions.</li><li>Demonstrated experience within Banking, Financial Services, FinTech, Payments, or Remittance industries.</li><li>Proven success in leading enterprise-scale digital transformation initiatives.</li><li>Strong expertise in enterprise architecture, software engineering, cloud technologies, cybersecurity, API integration, IT governance, and infrastructure management.</li><li>Experience managing large, multicultural teams across multiple geographies.</li><li>Professional certifications such as PMP, TOGAF, ITIL, CISSP, AWS/Azure, or equivalent will be an advantage.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>THE MISSION You are the digital heartbeat of Mama ensuring our technology runs smoothly, our teams stay connected, and our guests enjoy a seamless experience powered by reliable systems. As our IT Coordinator , you ll play a key role in supporting the technology operations of Mama Shelter Cape Town during its pre-opening journey and beyond. Working closely with the IT team, hotel departments, and Ennismore support functions, you ll help establish, maintain, and optimise the systems that keep Mama running. Here s what you ll be responsible for:</p><p><strong>Technology Support Champion</strong> Provide day-to-day IT support to hotel colleagues, troubleshooting hardware, software, network, and system-related issues to ensure smooth operations.</p><p><strong>Systems Guardian</strong> Support the setup, maintenance, and effective use of hotel technology systems, ensuring reliability and alignment with Mama and Ennismore standards.</p><p><strong>Pre-Opening IT Support</strong> Assist with IT setup, system installations, user access, hardware deployment, and technology readiness ahead of Mama Shelter Cape Town s opening.</p><p><strong>User Experience Partner</strong> Support colleagues across all departments by providing timely solutions, guidance, and training on IT systems and tools.</p><p><strong>Cybersecurity Advocate</strong> Follow and promote IT security standards, data protection practices, access controls, and company policies to safeguard hotel information.</p><p><strong>Hardware &amp; Asset Controller</strong> Maintain accurate records of IT equipment, support inventory management, and ensure all technology assets are properly maintained.</p><p><strong>Vendor &amp; Support Coordination</strong> Coordinate with external IT providers and vendors to resolve issues and ensure effective delivery of technology services.</p><p><strong>Systems &amp; Application Support</strong> Support key hospitality systems including PMS, POS, network platforms, and business applications to ensure operational continuity.</p><p><strong>Team Player with Curiosity</strong> Bring a proactive mindset, problem-solving approach, and passion for technology to support Mama s vibrant and fast-paced environment. At Mama Shelter Cape Town, technology is at the heart of creating effortless experiences and you ll help ensure Mama s teams stay connected, supported, and ready to deliver unforgettable moments.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.</p><p>Previous experience in IT Support, Help Desk, System Administration, or a similar role.</p><p>Experience within a hotel, resort, or hospitality environment is advantageous.</p><p>Knowledge of computer hardware, software, networking, and troubleshooting techniques.</p><p>Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure.</p><p>Experience with hospitality systems and applications is preferred.</p><p>Proficiency in Microsoft Office applications and IT support tools.</p><p>Strong technical troubleshooting and problem-solving skills.</p><p>Excellent communication and customer service abilities.</p><p>Strong organisational skills with attention to detail.</p><p>Ability to manage multiple priorities in a fast-paced environment.</p><p>Commitment to maintaining data security, confidentiality, and operational reliability.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Information Technology &amp; Games Technology Coordinator <ul> <li><span>Posting Date</span>: 02/09/2026</li> <li><span>Ref</span>: ITKUW11</li> <li><span>Position</span>: Information Technology &amp; Games Technology Coordinator</li> <li> </li><li><span>Location</span>: Kuwait</li> <li><span>City</span>: Kuwait</li> <li> </li><li><span>Sector</span>: Services</li> <li><span>Years of Experience</span> 5–8 years in IT, Games Technology, or major international event technology.</li> <li> </li><li><span>Qualification</span>: Bachelor’s degree in IT, Computer Science, Engineering, or a related field</li> <li><span>Salary</span>: USD 5,000–7,000 / month (Commensurate with experience and track record)</li> <li><span>Workdays</span>: </li> <li> </li><li><span>Description</span>: <strong>Key Responsibilities:</strong> <ul> <li> <strong>Operations &amp; Integration:</strong> Coordinate IT and Games Technology projects across venues, vendors, and international stakeholders. </li> <li> <strong>Systems Oversight:</strong> Support the implementation and testing of Games Management, Results, Accreditation, and Competition Management Systems. </li> <li> <strong>Infrastructure &amp; Connectivity:</strong> Oversee venue technology, broadcast integration, and telecommunications. </li> <li> <strong>Readiness &amp; Execution:</strong> Drive testing, rehearsals, risk mitigation, and live Games-time operational support. </li> </ul> <strong>What We’re Looking For</strong> <ul> <li> <strong>Education:</strong> Bachelor’s degree in IT, Computer Science, Engineering, or a related field. </li> <li> <strong>Experience:</strong> 5–8 years in IT, Games Technology, or major international event technology. </li> <li> <strong>Skills:</strong> Strong track record in vendor management, multi-stakeholder coordination, and fast-paced event execution. </li> </ul> <strong>Preferred Experience</strong> Candidates with a background in the <strong>Olympic Movement/IOC, Asian Games, National Olympic Committees, International Sports Federations</strong>, or large-scale public-sector digital transformations are strongly preferred. <br> More<br> </li> </ul> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>Drive direct sales and business development for ICT solutions across the Kuwait market.</p></li><li><p>Identify, develop, and close new business opportunities with government and private sector customers.</p></li><li><p>Promote Digital Transformation, Cloud Software, Cyber Security, Networking, Data Center, Infrastructure, and Physical Security (ELV) solutions.</p></li><li><p>Manage the complete sales cycle from lead generation to contract closure.</p></li><li><p>Prepare technical and commercial proposals in coordination with internal teams.</p></li><li><p>Participate in government and private sector tenders, ensuring compliance with tender requirements and timelines.</p></li><li><p>Build and maintain strong relationships with key decision-makers, consultants, and channel partners.</p></li><li><p>Achieve assigned sales targets and contribute to business growth.</p></li><li><p>Maintain market intelligence, competitor analysis, and customer engagement activities.</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Senior ICT Sales and Marketing person who has local market experience and references in Digital Transformation &amp; Cloud Software Applications, Cyber Security, Networks (Switching &amp; Routing, Wireless, Collaboration, and Storage Networks) and Infrastructure, Data Centers, and Physical Security ELV. Roll is to support ICT management in discovering / creation / close direct &amp; tender sales opportunities. </p><br><ul><li><p>University degree in related field</p></li><li><p>Experience 15+ years.</p></li><li><p>Familiarity with Kuwait Market &amp; Customers.</p></li><li><p>Familiarity with Tendering closing time cycle.</p></li><li><p>Familiarity with tendering Government bodies and rules.</p></li><li><p>Languages English and Arabic.</p></li><li><p>Transferable non-government residency status</p></li><li><p>Has valid driving license and car.</p></li></ul><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Code: PegaY2018-S01 IT Software Sales (IT Sales &amp; Services) OVERVIEW: Pegasus is the leading provider of technology solutions. We empower and help grow our clients business by providing customized and innovative solutions ranging from enterprise infrastructure to retail store-level technology. Pegasus has an extensive team of dedicated professionals to provide support and meet all our client s requirements. Pegasus has a strong presence in the retail industry. We offer a full range of professional services to retailers. Pegasus is a systems integrator of data collection equipment and solutions. Pegasus systems integration specialists and factory-trained technicians are experts in wireless radio frequency network and ERP integration solutions, enterprise labelling, barcode printers, scanners, mobile computing, terminal and software technologies.</p><p>MAJOR RESPONSIBILITIES:</p><ul><li>Responsible for Business development for ERP software business activities</li><li>Actively participate in the advertising, distribution and marketing of the goods &amp; services of the company</li><li>Representing the company at different places such as conferences, meetings, seminars etc</li><li>Create leads &amp; identifying new potential clients/ opportunities for the company</li><li>Fully understand the IT Products, services &amp; solutions</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>ESSENTIALS / REQUIREMENTS:</p><ul><li>Graduate/ Post Graduate in Engineering/ IT/ Business/ Marketing</li><li>Minimum 3 years of marketing experience, or sales experience with strong marketing orientation</li><li>Experience in IT Hardware/ Software Solutions sales with strong Functional/Technical Knowledge</li><li>Excellent verbal and written communication skills (English &amp; Arabic)</li><li>Tactful negotiations skills</li><li>Strong organizational skills</li><li>Effective presentation, implementation and follow-up skills</li><li>Must be very flexible and adaptable to changes</li><li>Must have Kuwait Driving License</li></ul><p></p></section>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>The mission</strong></p> <p>You are the digital heartbeat of Mama — ensuring our technology runs smoothly, our teams stay connected, and our guests enjoy a seamless experience powered by reliable systems.</p> <p>As our IT Coordinator, you’ll play a key role in supporting the technology operations of Mama Shelter Cape Town during its pre-opening journey and beyond. Working closely with the IT team, hotel departments, and Ennismore support functions, you’ll help establish, maintain, and optimise the systems that keep Mama running.</p> <p>Here’s what you’ll be responsible for:</p> <ul> <li><strong>Technology support champion</strong> – Provide day-to-day IT support to hotel colleagues, troubleshooting hardware, software, network, and system-related issues to ensure smooth operations.</li> <li><strong>Systems guardian</strong> – Support the setup, maintenance, and effective use of hotel technology systems, ensuring reliability and alignment with Mama and Ennismore standards.</li> <li><strong>Pre-opening IT support</strong> – Assist with IT setup, system installations, user access, hardware deployment, and technology readiness ahead of Mama Shelter Cape Town’s opening.</li> <li><strong>User experience partner</strong> – Support colleagues across all departments by providing timely solutions, guidance, and training on IT systems and tools.</li> <li><strong>Cybersecurity advocate</strong> – Follow and promote IT security standards, data protection practices, access controls, and company policies to safeguard hotel information.</li> <li><strong>Hardware and asset controller</strong> – Maintain accurate records of IT equipment, support inventory management, and ensure all technology assets are properly maintained.</li> <li><strong>Vendor and support coordination</strong> – Coordinate with external IT providers and vendors to resolve issues and ensure effective delivery of technology services.</li> <li><strong>Systems and application support</strong> – Support key hospitality systems including PMS, POS, network platforms, and business applications to ensure operational continuity.</li> <li><strong>Team player with curiosity</strong> – Bring a proactive mindset, problem-solving approach, and passion for technology to support Mama’s vibrant and fast-paced environment.</li> </ul> <p>At Mama Shelter Cape Town, technology is at the heart of creating effortless experiences — and you’ll help ensure Mama’s teams stay connected, supported, and ready to deliver unforgettable moments.</p> <h4>Qualifications</h4> <ul> <li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.</li> <li>Previous experience in IT support, help desk, system administration, or a similar role.</li> <li>Experience within a hotel, resort, or hospitality environment is advantageous.</li> <li>Knowledge of computer hardware, software, networking, and troubleshooting techniques.</li> <li>Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure.</li> <li>Experience with hospitality systems and applications is preferred.</li> <li>Proficiency in Microsoft Office applications and IT support tools.</li> <li>Strong technical troubleshooting and problem-solving skills.</li> <li>Excellent communication and customer service abilities.</li> <li>Strong organisational skills with attention to detail.</li> <li>Ability to manage multiple priorities in a fast-paced environment.</li> <li>Commitment to maintaining data security, confidentiality, and operational reliability.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity and inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>IT Support Specialist (Female)</p><p>Job Summary</p><p><b>On Point Technology</b> is looking for a dedicated <b>Female IT Support Specialist</b> to join our team in Kuwait. The successful candidate will be responsible for providing technical support to employees and clients, troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day operations.</p><p>Key Responsibilities</p><ul><li>Provide first-line technical support for hardware, software, and network-related issues.</li><li>Install, configure, and maintain computers, laptops, printers, and other IT equipment.</li><li>Troubleshoot and resolve Windows OS, Microsoft Office, and application issues.</li><li>Monitor and maintain local network infrastructure and internet connectivity.</li><li>Set up user accounts, email accounts, and access permissions.</li><li>Perform routine system updates, backups, and preventive maintenance.</li><li>Document technical issues and maintain support records.</li><li>Coordinate with the development and technical teams when necessary.</li><li>Provide remote and on-site technical support when required.</li><li>Ensure IT assets are properly maintained and inventoried.</li></ul><p>Requirements</p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>Minimum <b>2 years of experience</b> in IT Support or a similar role.</li><li>Strong knowledge of Windows operating systems and Microsoft Office.</li><li>Basic understanding of networking (LAN/WAN, Routers, Switches, Printers).</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Good command of Arabic and English.</li></ul><p>Candidate Criteria</p><ul><li><b>Gender:</b> Female.</li><li><b>Age:</b> 25–35 years.</li><li><b>Nationality:</b> Arab.</li><li><b>Location:</b> Currently residing in Kuwait with a valid transferable residency.</li><li>A valid Kuwait driving license is an advantage.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required Skills</p><ul><li>Strong troubleshooting and problem-solving skills.</li><li>Knowledge of Windows operating systems and Microsoft Office 365.</li><li>Basic understanding of networking concepts (TCP/IP, LAN/WAN, Wi-Fi, Routers, Switches).</li><li>Experience with hardware installation, maintenance, and troubleshooting.</li><li>Familiarity with printers, scanners, and other office IT equipment.</li><li>Knowledge of user account management (Active Directory and Microsoft 365 is a plus).</li><li>Basic understanding of cybersecurity best practices and endpoint protection.</li><li>Ability to install, configure, and maintain software and operating systems.</li><li>Excellent communication and customer service skills.</li><li>Strong organizational and time management skills.</li><li>Ability to prioritize multiple support requests and work under pressure.</li><li>Ability to work independently and collaboratively within a team.</li><li>Good documentation and reporting skills.</li><li>Fluency in Arabic and a good command of English.</li></ul><p><br></p></div>

<p>At Precision Drilling, our mission is to deliver safe, sustainable, and high-performance drilling solutions that reduce risks and optimize resources for our customers across global markets. Driven by our Core Values, we empower our people, invest in cutting-edge technology, and foster lasting relationships built on integrity, collaboration, and an unwavering pursuit of excellence.</p><p>The Manager, IT Services, provides strategic and operational leadership for IT services across Precision Drilling s Middle East operations, ensuring reliable technology infrastructure, cybersecurity, vendor management, and project delivery. This role partners closely with regional business leaders, vendors, and global IT teams to deliver technology solutions that support business performance and operational excellence.</p><p><strong>CULTURE:</strong> Precision Drilling fosters a strong safety culture through our Human Organizational Performance (HOP) approach, focusing on learning, communication, and supporting our people. We invest in career growth through continuous training and development, encourage balance with competitive benefits and generous time off, and foster a team-oriented workplace grounded in integrity and trust. When you join Precision, you join a company that puts people first.</p><p><strong>DAY IN THE LIFE:</strong></p><ul><li>Serve as the primary IT contact for Middle East operations, ensuring timely resolution of incidents, service requests, and escalations</li><li>Manage regional IT infrastructure, networks, end-user technology, field systems, and connectivity to support reliable business operations</li><li>Implement and maintain cybersecurity standards, access controls, software licensing compliance, and IT governance requirements</li><li>Lead relationships with vendors, telecommunications providers, and service partners while overseeing IT assets, procurement, and lifecycle management</li><li>Partner with business leaders and global IT teams to deliver technology projects, infrastructure upgrades, budgeting initiatives, and continuous service improvements</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree or diploma in Information Technology, Computer Science, or related field (or equivalent experience)</li><li>3+ years of experience in IT infrastructure, operations, or technical support, including experience leading teams, vendors, projects, or cross-functional initiatives</li><li>Strong knowledge of Microsoft 365, networking, endpoint management, cybersecurity, identity and access management, and IT service management</li><li>Experience managing third-party vendors and telecommunications providers; exposure to SAP, ServiceNow, ITIL, or relevant technical certifications is an asset</li><li>Strong leadership, communication, problem-solving, and customer service skills with the ability to manage competing priorities and build relationships across technical and business teams</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><ol> </ol> <p>Key Responsibilities</p> <p>1. IT Strategy, Governance and Presidential Advisory</p> <ul> <li>Serve as the President's primary technology advisor translating institutional strategic objectives into technology investment decisions, capability roadmaps, and implementation sequencing</li> <li>Develop, own, and execute AIU's multi-year Technology Strategic Plan, updated annually and aligned with the RISE Strategy 2026 2030 KPIs and the WSCUC accreditation evidence requirements</li> <li>Establish and chair the AIU Technology Governance Committee a cross-functional body including the VPAA, VP Administration &amp; Finance, VP Enrollment, and Faculty Council representative to set institutional technology priorities and resolve competing demands on IT resources</li> <li>Present quarterly technology performance reports to the President and an annual technology state-of-institution report to the Board of Trustees in plain language, not technical language</li> <li>Manage the IT budget with full accountability for return on investment: technology spend must be justified by measurable institutional outcomes, not by technical preference</li> <li>Lead all major technology vendor selection, contract negotiation, and relationship management ensuring AIU obtains best-value agreements and maintains leverage with strategic technology partners</li> </ul> <p><br></p> <p>Reporting Departments (If Applicable)</p> <ul> <li>Executive Director of Information Technology: day-to-day IT operations, helpdesk, infrastructure, and enterprise platform administration</li> <li>Digital Transformation Office Director: program management for all transformation initiatives, process automation, and workflow digitalization</li> <li>Cybersecurity &amp; Data Governance Lead: information security, data governance standards, and compliance</li> </ul> <p> <br> </p> <p>Minimum Qualifications: </p> <p>Education</p> <ul> <li>Doctorate (PhD) in Computer Science, Information Technology, Computer Engineering, or a closely related field strongly preferred</li> <li>Master's degree in a relevant discipline required as a minimum; candidates with a master's and exceptional, directly relevant GCC higher education CIO experience will be considered</li> </ul> <p> <br> </p> <p>Experience</p> <ul> <li>Minimum ten (10) years of progressive technology leadership experience, with at least five (5) years at CIO, Deputy CIO, or equivalent executive level in a higher education institution</li> <li>Demonstrated experience leading campus digital transformation, specifically the transition of institutional processes from manual, Excel, and SharePoint-based workflows to integrated, automated enterprise systems</li> <li>Proven track record in selecting, implementing, and optimizing enterprise university platforms, particularly Banner (SIS), Canvas (LMS), Salesforce (CRM), Oracle or equivalent ERP, and business intelligence tools</li> <li>Experience building and executing AI strategies in an institutional or enterprise context, not theoretical familiarity with AI, but demonstrated deployment of AI tools that delivered measurable operational improvements</li> <li>Experience working in GCC higher education is a significant advantage, candidates with UAE, Kuwait, Saudi Arabia, or comparable Gulf university CIO experience are strongly preferred</li> <li>Experience managing technology in a context of accreditation preparation, WASC, AACSB, ABET, or comparable quality assurance framework, is a substantial advantage</li> </ul> <p> <br> </p> <p>Technical Knowledge</p> <ul> <li>Deep proficiency with higher education enterprise platforms: Ellucian Banner or equivalent SIS, Canvas or comparable LMS, Salesforce or equivalent CRM, Oracle Fusion/EBS or equivalent ERP, Tableau or equivalent BI</li> <li>Cloud architecture and management expertise: Azure, AWS, or GCP, including IaaS, PaaS, SaaS governance, cloud migration strategy, and hybrid infrastructure management</li> <li>AI and machine learning application: practical experience deploying AI tools in an institutional setting, student success analytics, process automation, natural language processing, or predictive modelling</li> <li>Cybersecurity governance: demonstrated knowledge of ISO/IEC 27001, NIST frameworks, and risk-based security program management, including incident response and business continuity planning</li> <li>Data governance and integration: experience designing data governance frameworks, master data management standards, and system integration architectures that eliminate data silos</li> <li>DevOps and automation: familiarity with modern DevOps practices, RPA tools, and workflow automation platforms that reduce manual administrative workload</li> </ul> <p> <br> </p> <p>Leadership and Interpersonal Competencies</p> <ul> <li>The ability to translate complex technology concepts into clear business and strategic language for Board members, the President, Deans, and faculty, technology leadership at the C-suite level is fundamentally a communication role</li> <li>Demonstrated change management capability, the ability to lead people through technology-driven organizational change with empathy, clarity, and persistence</li> <li>Service-oriented leadership: AIU's IT function exists to serve students, faculty, and staff, the CIO must model and build a culture where the technology team measures its success by the outcomes it enables, not the systems it manages</li> <li>Executive-level stakeholder engagement: the CIO sits on the Senior Leadership Team and must be an effective, credible peer contributor to institutional strategy discussions that extend beyond technology</li> </ul> <p><br></p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Laserfiche Administration: Configure, maintain, and troubleshoot Laserfiche workflows, repositories, and integrations.</strong></p></li><li><p>System Support: Provide technical support for archive and correspondence applications, ensuring high availability and performance.</p></li><li><p>Database Management: Administer MS-SQL databases, including performance tuning, backup, and recovery.</p></li><li><p>Server &amp; Storage Management: Oversee server infrastructure and storage systems, ensuring reliability, scalability, and security.</p></li><li><p>Incident Resolution: Diagnose and resolve application, server, and database issues in collaboration with vendors and internal teams.</p></li><li><p>Documentation: Maintain clear technical documentation, SOPs, and escalation procedures.</p></li><li><p>User Training: Support end-users with training, guidance, and troubleshooting assistance.</p></li><li><p>Compliance &amp; Security: Ensure systems adhere to organizational policies, data protection standards, and IT governance frameworks.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, or related field.</p></li><li><p>Proven experience in Laserfiche system administration.</p></li><li><p>Strong knowledge of Microsoft OS environments (Windows Server, Active Directory).</p></li><li><p>Hands-on expertise with MS-SQL (queries, stored procedures, optimization).</p></li><li><p>Experience in server and storage administration (SAN/NAS, virtualization, backup solutions).</p></li><li><p>Familiarity with ITIL practices and enterprise support frameworks.</p></li><li><p>Excellent problem-solving, communication, and documentation skills.</p></li><li><p>Ability to work independently and collaboratively across ministries and vendors.</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><strong>Internship Overview</strong></span></p><br> <p><span>The Customer Relations &amp; Technical Support Intern will support the BTB team by assisting with customer communication, service request tracking, and coordination with technical teams. The intern will help improve customer experience through timely follow-up, accurate documentation, and efficient case monitoring while gaining hands-on exposure to customer service and technical support operations.</span></p><br> <p><span><strong>Key Responsibilities</strong></span></p><br> <ul> <li><span>Handle and track customer inquiries, ensuring accurate record maintenance.</span></li> <li><span>Coordinate with technical teams to monitor the progress of customer cases and service requests.</span></li> <li><span>Update customer records, service reports, and internal tracking systems.</span></li> <li><span>Follow up with customers regarding service requests and case updates.</span></li> <li><span>Support the preparation of customer service reports and maintain proper documentation.</span></li> <li><span>Assist in monitoring open cases and ensuring timely communication between customers and technical teams.</span></li> <li><span>Contribute ideas and recommendations to improve customer service processes.</span></li> </ul> <p><span><strong>Candidate Requirements</strong></span></p><br> <ul> <li><span>Current student or recent graduate in Business Administration, Management, Marketing, Information Technology, Engineering, or a related field.</span></li> <li><span>Strong verbal and written communication skills.</span></li> <li><span>Customer-oriented with excellent interpersonal skills.</span></li> <li><span>Good organizational and time-management abilities.</span></li> <li><span>Attention to detail and accuracy in documentation.</span></li> <li><span>Proficient in Microsoft Office applications (Excel, Word, PowerPoint).</span></li> <li><span>Ability to work collaboratively in a team environment.</span></li> <li><span>Proactive, professional, and eager to learn.</span></li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Overview</strong></p><br> <p>The Account Manager will be responsible for driving sales across the local market for NetApp technology infrastructure.</p><br> <p>This role involves building and maintaining relationships with the Vendor, understanding their business needs, and providing tailored solutions based on the clients’ needs and requirements.</p><br> <p><strong>Duties &amp; Responsibilities</strong></p><br> <ul> <li>Leading the sales efforts for the NetApp products and services, ensuring customer satisfaction and meeting sales targets.</li> <li>Developing and managing strategic account plans, working closely with internal and external Teams.</li> <li>Handling the entire sales process from lead generation to closing deals, including qualification, solution design, pricing, and negotiation.</li> <li>Building and nurturing relationships with key decision-makers and influencers within customer organizations.</li> <li>Using a consultative approach to understand customer challenges and proposing appropriate solutions.</li> <li>Working collaboratively with internal and external Teams to identify and capture sales opportunities.</li> <li>Staying informed on market trends, competitor activities, and customers’ needs to adapt sales strategies accordingly.</li> <li>Maintaining accurate records of sales activities, forecasts, and customer interactions in CRM systems.</li> </ul> <p><strong>Skills &amp; Qualifications</strong></p><br> <ul> <li>A bachelor's degree in a field related to Business and/ or Information Technology.</li> <li>Sales/ Account Management experience within the IT industry; experience on NetApp infrastructure will be considered an advantage.</li> <li>Arabic and English language skills are required.</li> <li>Proven ability to meet and exceed sales targets, with strong negotiation and closing skills.</li> <li>Excellent verbal and written communication skills, with the ability to present complex solutions clearly.</li> <li>Strong customer service orientation with the ability to build and maintain relationships with key stakeholders.</li> <li>Ability to identify customer needs and provide solutions that align with their business goals.</li> <li>Strong relationship-building skills.</li> <li>Understanding market trends, competitor activities, and customers’ needs to adapt sales strategies accordingly.</li> </ul> <p><strong>Remuneration</strong></p><br> <p>An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.</p><br> <p><strong>Equal Employment Opportunity</strong></p><br> <p>Logicom is committed to provide equal employment opportunities for all regardless of their race, colour, sex/gender, religion, age, marital status, cultural background, disability, nationality and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience and potential of each individual candidate.</p><br> <p><strong>Disclaimer</strong></p><br> <p>We reserve the right to remove the announcement at any point in time when a satisfactory number of applications has been received.</p><br> <p>Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.</p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Senior IT Engineer – Telephony &amp; Contact Center Solutions is responsible for designing, implementing, supporting, and optimizing enterprise telephony and contact center solutions. The role combines pre-sales consulting, solution architecture, deployment leadership, and post-implementation support activities.</p><p>The successful candidate will possess hands-on expertise with Avaya, Cisco, and Mitel platforms, strong contact center and IVR capabilities, application integration knowledge, and the ability to engage customers throughout the solution lifecycle from requirements gathering to production support.</p><p><br></p><p><b>Key Responsibilities</b></p><p><b>Telephony &amp; Contact Center Solutions</b></p><ul><li>Design, configure, implement, and support Avaya, Cisco, and Mitel telephony platforms.</li><li>Deploy and manage contact center solutions including voice, IVR, reporting, call recording, workforce optimization, and omnichannel components.</li><li>Design and develop IVR call flows based on customer business requirements.</li><li>Perform telephony migrations, upgrades, and infrastructure modernization projects.</li><li>Conduct root cause analysis and performance optimization of telephony environments.</li><li>Support SIP, VoIP, gateways, SBCs, and unified communications platforms.</li></ul><p><b>System Integration</b></p><ul><li>Integrate contact center platforms with: </li><li>Oracle Databases</li><li>Microsoft SQL Server</li><li>CRM applications</li><li>Enterprise APIs</li><li>Third-party business systems</li><li>Develop and troubleshoot integrations using: </li><li>Java</li><li>Python</li><li>PL/SQL</li><li>REST/SOAP APIs</li><li>Support application servers including Tomcat and GlassFish.</li></ul><p><b>Infrastructure &amp; Platform Support</b></p><ul><li>Troubleshoot Linux, Solaris, and Windows Server environments.</li><li>Perform backup, restoration, disaster recovery, and business continuity activities.</li><li>Monitor system stability, utilization, and performance metrics.</li><li>Ensure high availability and operational readiness of mission-critical systems.</li></ul><p><b>Pre-Sales &amp; Solution Consulting</b></p><ul><li>Analyze customer requirements and participate in solution discovery workshops.</li><li>Review and interpret: </li><li>RFPs</li><li>RFQs</li><li>Tenders</li><li>Technical specifications</li><li>Prepare: </li><li>Technical proposals</li><li>Compliance matrices</li><li>Solution architectures</li><li>Scope of work documents</li><li>Bill of Quantities (BOQ)</li><li>Costing and sizing recommendations</li><li>Coordinate with vendors for: </li><li>Licensing</li><li>BoM validation</li><li>Technical clarifications</li><li>Pricing support</li><li>Define project assumptions, exclusions, dependencies, deviations, and risks.</li><li>Take ownership of complete proposal submissions.</li></ul><p><b>Project Delivery &amp; Deployment</b></p><ul><li>Lead on-site implementations and customer deployments.</li><li>Develop migration and cutover plans.</li><li>Execute installation, configuration, integration, and testing activities.</li><li>Conduct: </li><li>FAT</li><li>SAT</li><li>UAT</li><li>Go-Live activities</li><li>Provide production support during critical implementation windows.</li><li>Manage post-production stabilization and knowledge transfer activities.</li></ul><p><b>Customer &amp; Stakeholder Management</b></p><ul><li>Act as technical lead during customer meetings and workshops.</li><li>Communicate effectively with business users, IT teams, vendors, and project stakeholders.</li><li>Manage customer expectations throughout pre-sales and project delivery phases.</li><li>Provide executive-level technical presentations and demonstrations.</li></ul><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><p><b>Required Qualifications</b></p><p><b>Education</b></p><ul><li>Bachelor's Degree in Computer Engineering, Information Technology, Telecommunications, or a related discipline.</li></ul><p><b>Experience</b></p><ul><li>7+ years of experience in Enterprise Telephony and Contact Center Solutions.</li><li>Proven experience in both pre-sales and implementation roles.</li><li>Experience delivering projects within Kuwait or GCC markets is preferred.</li></ul><p><br></p><p><b>Technical Skills</b></p><p><b>Telephony Platforms</b></p><ul><li>Avaya Aura</li><li>Avaya Contact Center</li><li>Cisco Unified Communications Manager (CUCM)</li><li>Cisco Contact Center</li><li>Mitel Telephony Solutions</li><li>SIP and VoIP Technologies</li></ul><p><b>Contact Center Technologies</b></p><ul><li>IVR Design and Development</li><li>Call Recording Solutions</li><li>Workforce Management</li><li>Multi-channel Contact Centers</li><li>Reporting and Analytics</li></ul><p><b>Databases</b></p><ul><li>Oracle Database</li><li>Microsoft SQL Server</li><li>PL/SQL Programming</li></ul><p><b>Programming &amp; Integration</b></p><ul><li>Java</li><li>Python</li><li>REST APIs</li><li>SOAP APIs</li><li>System Integration Technologies</li></ul><p><b>Operating Systems</b></p><ul><li>Linux</li><li>Solaris</li><li>Windows Server</li></ul><p><b>Application Servers</b></p><ul><li>Apache Tomcat</li><li>GlassFish</li></ul><p><b>Infrastructure</b></p><ul><li>TCP/IP Networking</li><li>SIP Trunking</li><li>Session Border Controllers (SBC)</li><li>High Availability Solutions</li><li>Backup &amp; Recovery</li></ul><p><br></p><p><b>Preferred Industry Experience</b></p><p>Experience delivering solutions for:</p><ul><li>Banking &amp; Financial Services</li><li>Telecommunications</li><li>Oil &amp; Gas</li><li>Government</li><li>Aviation / Airlines</li><li>Large Enterprise Contact Centers</li></ul><p><br></p><p><b>Behavioral Competencies</b></p><ul><li>Strong customer-facing skills.</li><li>Excellent communication and presentation abilities.</li><li>Ability to work under pressure during critical production incidents.</li><li>Strong analytical and problem-solving skills.</li><li>Commercial and business awareness.</li><li>Ability to balance pre-sales, project delivery, and support responsibilities.</li><li>Team leadership and mentoring capability.</li></ul><p><br></p><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Successful project delivery within scope and timeline.</li><li>Proposal win rate and customer satisfaction.</li><li>System uptime and service availability.</li><li>Incident resolution within SLA.</li><li>Successful UAT and Go-Live completion.</li><li>Customer feedback and stakeholder satisfaction.</li><li>Quality and accuracy of technical proposals.</li><li>Revenue contribution through pre-sales support.</li></ul><p><b>Preferred Certifications</b></p><ul><li>Avaya Certified Professional (ACP)</li><li>Cisco CCNP Collaboration</li><li>Cisco Contact Center Certifications</li><li>ITIL Foundation</li><li>Oracle Database Certifications</li><li>Microsoft Certifications</li><li>PMP or PRINCE2 (Preferred)</li></ul><p>This JD aligns well with a <b>Kuwait System Integrator (SI) / Enterprise Solutions Provider</b> environment where the resource is expected to handle <b>Pre-Sales (30%) + Deployment/Support (70%)</b> and work directly with enterprise customers in banking, telecom, oil &amp; gas, and airline sectors.</p><p><br></p><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <br> </p> <p> <strong>Job Purpose</strong> </p> <p>The Key Account Manager Business Solutions is responsible for managing strategic enterprise accounts and driving revenue growth by identifying, developing, and closing high-value opportunities within the Business Solutions vertical. The role focuses on building long-term client relationships, understanding business needs, and promoting advanced technology offerings across areas such as Advanced Analytics &amp; AI, Cloud, Cybersecurity, IoT, Command &amp; Control Centers, and Data Center technologies.</p> <p> <strong>Key Responsibilities</strong> </p> <p> <strong>Strategic Account Management</strong> </p> <ul> <li>Manage and develop relationships with assigned key accounts across enterprise and government sectors.</li> <li>Act as the primary point of contact for strategic clients.</li> <li>Build strong relationships with senior decision-makers including CIOs, CTOs, and IT Directors.</li> <li>Develop and execute strategic account plans to expand business opportunities.</li> </ul> <p> <strong>Business Development</strong> </p> <ul> <li>Identify and pursue new opportunities within the Business Solutions portfolio.</li> <li>Develop new clients and expand existing accounts across multiple sectors in Kuwait.</li> <li>Lead the sales cycle from opportunity identification through proposal development, negotiation, and contract closure.</li> <li>Build and maintain a strong sales pipeline.</li> </ul> <p> <strong>Sales &amp; Revenue Growth</strong> </p> <ul> <li>Achieve assigned sales targets and revenue objectives.</li> <li>Contribute to overall revenue growth within the Business Solutions vertical.</li> <li>Provide regular forecasts and sales performance reports.</li> </ul> <p> <strong>Client Engagement</strong> </p> <ul> <li>Conduct regular meetings and business reviews with key clients.</li> <li>Understand customer challenges and align technology offerings with their business objectives.</li> <li>Ensure high levels of customer satisfaction and long-term partnerships.</li> </ul> <p> <strong>Internal Collaboration</strong> </p> <ul> <li>Work closely with pre-sales, technical, and delivery teams to develop competitive proposals.</li> <li>Coordinate with internal stakeholders to ensure successful project delivery.</li> <li>Support bid preparation and technical-commercial proposals.</li> </ul> <p> <strong>Market Awareness</strong> </p> <ul> <li>Monitor market trends, emerging technologies, and competitor activities.</li> <li>Identify new sectors and opportunities for business expansion.</li> <li>Provide market insights to support strategic decision-making.</li> </ul> <p> <strong>Key Technologies within the Business Solutions Portfolio</strong> </p> <ul> <li>Advanced Analytics &amp; Artificial Intelligence</li> <li>Cloud Native Applications &amp; Cloud Migration</li> <li>Cyber Security &amp; Data Protection</li> <li>Command &amp; Control Centers</li> <li>IoT &amp; Smart Solutions</li> <li>Data Center Technologies</li> </ul> <p> <strong>Qualifications</strong> </p> <p>Bachelor s Degree in Business Administration, Information Technology, Engineering, or a related field.</p> <p> <strong>Experience Requirements</strong> </p> <ul> <li>5 8 years of proven experience in technology sales or key account management.</li> <li>Strong understanding of enterprise technology trends and digital transformation initiatives.</li> <li>Experience working with enterprise or government clients is an advantage.</li> </ul> <p> <strong>Skills &amp; Competencies</strong> </p> <ul> <li>Strong strategic sales and account management capabilities</li> <li>Excellent negotiation and relationship-building skills</li> <li>Strong communication and presentation abilities</li> <li>Ability to work independently and manage complex sales cycles</li> <li>Commercial awareness and strategic thinking</li> </ul> <p> <strong>Language Requirements</strong> </p> <ul> <li>English: Professional proficiency required</li> <li>Arabic: Strong advantage</li> </ul></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who Are We ❓ We Are Foodics!<br> a leading restaurant management ecosystem and payment tech provider.<br> Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait.<br> We are currently serving customers and partners in over 35 different countries worldwide.<br> Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far!<br> making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.<br> Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.<br> The Job in a Nutshell We are looking to hire a dynamic and energetic Sales Executive to join our team.<br> This role is crucial in driving Foodics’ growth by sourcing, closing, and actively maximizing revenue from new and existing partners, particularly focusing on selling our SaaS software to restaurants.<br> The Sales Executive will play a pivotal role in expanding our international reach and boosting collaboration with digital third-party integration apps.<br> If you are passionate about sales, technology, and thrive in a fast-paced environment, we want to hear from you!<br> What Will You Do❓ Achieve Targets: Maintain a high closing ratio on qualified leads.<br> Meet and exceed daily, weekly, and monthly KPIs to hit sales targets.<br> Lead Generation and Acquisition: Generate new leads by leveraging digital marketing campaigns and participating in industry networking events.<br> Convert demo sessions into confirmed sales.<br> Relationship Management: Establish relationships with new strategic partners and maintain positive business relationships with existing and potential partners to ensure future sales.<br> CRM Proficiency: Use CRM systems to follow up on projects and cases related to customers, ensuring meticulous tracking and reporting of sales activities.<br> Data-Driven Approach: Leverage data and CRM insights to inform sales strategies and optimize performance.<br> Pipeline Generation: Proven ability to generate a sales pipeline that is four times the monthly quota.<br> Skill Development: Complete all scheduled training sessions on new product features and advanced sales techniques.<br> Achieve high scores on product knowledge assessments.<br> Innovative Mindset: Foster a creative and dynamic startup attitude, contributing innovative ideas to drive business growth.<br> What Are We Looking For❓ Educational Background: BS/BA degree in Business, Information Technology, Computer Science, or a related field.<br> Sales Experience: 2-3 years of direct sales experience in Information Technology, FMCG, Software, or SaaS industries is preferred.<br> Talented fresh graduates with a passion for SaaS sales will also be considered.<br> Analytical Skills: Strong analytical and problem-solving abilities.<br> Communication Skills: Excellent communication skills in English and Arabic.<br> Fluency in other languages is a plus.<br> Mobility: Valid driver’s license and access to a personal car, with a willingness to conduct fieldwork.<br> Independence: Self-starter with the ability to work independently across functional groups and manage multiple initiatives simultaneously.<br> Adaptability: Flexibility to thrive in a fast-paced and evolving environment.<br> Passion: Enthusiasm for technology and being part of a fast-growing SaaS company.<br> Who Will Excel❓ Previous experience in the SaaS, technology, or F&amp;B industry.<br> A proactive approach with a track record of exceeding sales targets.<br> A collaborative team player with a passion for driving growth and innovation.<br> What We Offer You❗ We believe you will love working at Foodics!<br> We offer highly competitive compensation packages, including bonuses and the potential for shares.<br> We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.<br> Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.<br> We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.<br></span> </div>

<p>The SOC Analyst - Tier 3 is responsible for leading and managing ZainTECH s Security Operations Center (SOC) team, ensuring effective delivery of security monitoring, threat detection, incident response coordination, and operational security services. The role provides technical leadership and operational oversight across SOC functions while ensuring compliance with service level agreements, customer requirements, and local regulations. Responsibilities: SOC Operations Management Lead daily SOC operations across all monitoring and response activities. Ensure continuous 24x7 monitoring coverage and effective shift management. Oversee incident handling, escalation, and investigation activities. Ensure adherence to customer SLAs and operational procedures. Monitor SOC performance and service quality metrics. Incident Management &amp; Escalation Act as the primary escalation point for high-severity security incidents. Coordinate incident response activities across technical teams and stakeholders. Support containment, investigation, eradication, and recovery efforts. Review incident reports and ensure quality of investigation outputs. Participate in major incident and crisis management activities. Team Leadership &amp; Development Lead, mentor, and develop SOC analysts across all levels. Conduct Performance reviews ,Coaching sessions and Knowledge transfer initiatives Support recruitment, onboarding, and training activities. Threat Detection &amp; Operational Improvement Drive continuous improvement of monitoring and detection capabilities. Review and approve Use cases , Correlation rules , Dashboards and Operational procedures Identify gaps in detection coverage and operational effectiveness. Support SOC maturity and service enhancement initiatives. Governance, Reporting &amp; Stakeholder Management Prepare operational reports and service reviews. Participate in customer meetings and security governance discussions. Ensure compliance with Internal security policies and Regulatory obligations. Maintain operational documentation, procedures, and playbooks.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 5 years of cybersecurity experience and minimum 3 years of SOC operations experience</li><li>Previous experience leading security operations teams.</li><li>Strong experience with in SIEM platforms , Threat detection , Incident response and Security operations management</li><li>Experience working within a Managed Security Services Provider (MSSP) environment.</li><li>Bachelor s degree in Cybersecurity, Information Security, Computer Science, Information Technology, Engineering, or a related field.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Summary We are looking for a skilled and experienced Automation QA Engineer to join our team in an onsite role. The ideal candidate should have strong expertise in Selenium Automation , API Testing using Postman , and test automation framework development. You will be responsible for ensuring software quality by designing, developing, and executing automated test solutions for web applications and APIs. Key Responsibilities Design, develop, and maintain robust automated test scripts using Selenium WebDriver . Develop and enhance automation frameworks following industry best practices. Execute automated regression, smoke, functional, integration, and end-to-end test suites. Perform comprehensive API testing using Postman , including creating collections, writing test scripts, validating responses, and automating API test execution. Collaborate with developers, business analysts, and product owners to understand requirements and define test strategies. Identify, log, track, and verify software defects using defect management tools. Integrate automated test suites into CI/CD pipelines to support continuous testing. Analyze test results, troubleshoot failures, and provide detailed reports. Participate in Agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives. Continuously improve automation coverage, framework stability, and testing processes. Required Skills &amp; Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 36 years of experience in Software Quality Assurance with a strong focus on Automation Testing. Hands-on experience with Selenium WebDriver is mandatory. Strong experience building and maintaining automation frameworks. Proficiency in Java (preferred) or Python for automation scripting. Strong experience with Postman for API testing , including REST APIs, request validation, environment management, collections, and automated API test execution. Experience with TestNG, JUnit, or similar testing frameworks. Good understanding of API concepts, JSON, REST, and HTTP methods. Experience with Git and version control systems. Familiarity with CI/CD tools such as Jenkins, Azure DevOps, or GitHub Actions. Working knowledge of SQL for database validation. Experience using defect tracking tools such as Jira or Azure DevOps. Strong understanding of SDLC, STLC, and Agile methodologies. Preferred Skills Experience with Selenium Grid or parallel test execution. Experience with Maven or Gradle build tools. Knowledge of Docker or cloud-based test execution environments. Exposure to performance testing tools such as JMeter. ISTQB certification is an advantage. Required Technical Skills Selenium WebDriver Automation Framework Development Java or Python Postman REST API Testing TestNG / JUnit Git Jenkins / Azure DevOps SQL Jira Work Location Onsite - KUWAIT Employment Type Full-time What We're Looking For Strong automation mindset with excellent problem-solving skills. Ability to independently design and execute automation solutions. Excellent communication and collaboration skills. Passion for delivering high-quality software through automation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Computer Science, Information Technology, or a related field. 36 years of experience in Software Quality Assurance with a strong focus on Automation Testing. Hands-on experience with Selenium WebDriver is mandatory. Strong experience building and maintaining automation frameworks. Proficiency in Java (preferred) or Python for automation scripting. Strong experience with Postman for API testing , including REST APIs, request validation, environment management, collections, and automated API test execution. Experience with TestNG, JUnit, or similar testing frameworks. Good understanding of API concepts, JSON, REST, and HTTP methods. Experience with Git and version control systems. Familiarity with CI/CD tools such as Jenkins, Azure DevOps, or GitHub Actions. Working knowledge of SQL for database validation. Experience using defect tracking tools such as Jira or Azure DevOps. Strong understanding of SDLC, STLC, and Agile methodologies. Preferred Skills Experience with Selenium Grid or parallel test execution. Experience with Maven or Gradle build tools. Knowledge of Docker or cloud-based test execution environments. Exposure to performance testing tools such as JMeter. ISTQB certification is an advantage. Required Technical Skills Selenium WebDriver Automation Framework Development Java or Python Postman REST API Testing TestNG / JUnit Git Jenkins / Azure DevOps SQL Jira What We're Looking For Strong automation mindset with excellent problem-solving skills. Ability to independently design and execute automation solutions. Excellent communication and collaboration skills. Passion for delivering high-quality software through automation.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a skilled and experienced Automation QA Engineer to join our team in an onsite role. The ideal candidate should have strong expertise in Selenium Automation, API Testing using Postman, and test automation framework development. You will be responsible for ensuring software quality by designing, developing, and executing automated test solutions for web applications and APIs.</p><p><b>Key Responsibilities:</b></p><ul><li>Design, develop, and maintain robust automated test scripts using Selenium WebDriver.</li><li>Develop and enhance automation frameworks following industry best practices.</li><li>Execute automated regression, smoke, functional, integration, and end-to-end test suites.</li><li>Perform comprehensive API testing using Postman, including creating collections, writing test scripts, validating responses, and automating API test execution.</li><li>Collaborate with developers, business analysts, and product owners to understand requirements and define test strategies.</li><li>Identify, log, track, and verify software defects using defect management tools.</li><li>Integrate automated test suites into CI/CD pipelines to support continuous testing.</li><li>Analyze test results, troubleshoot failures, and provide detailed reports.</li><li>Participate in Agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives.</li><li>Continuously improve automation coverage, framework stability, and testing processes.</li></ul><p>Required Technical Skills</p><ul><li>Selenium WebDriver</li><li>Automation Framework Development</li><li>Java or Python</li><li>Postman</li><li>REST API Testing</li><li>TestNG / JUnit</li><li>Git</li><li>Jenkins / Azure DevOps</li><li>SQL</li><li>Jira</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirement open to all</p><p>Bachelor's degree in Computer Science, Information Technology, or a related field.</p><p>3 - 6 years of experience in Software Quality Assurance with a strong focus on Automation Testing.</p><p>Hands-on experience with Selenium WebDriver is mandatory.</p><p>Strong experience building and maintaining automation frameworks.</p><p>Proficiency in Java (preferred) or Python for automation scripting.</p><p>Strong experience with Postman for API testing, including REST APIs, request validation, environment management, collections, and automated API test execution.</p><p>Experience with TestNG, JUnit, or similar testing frameworks.</p><p>Good understanding of API concepts, JSON, REST, and HTTP methods.</p><p>Experience with Git and version control systems.</p><p>Familiarity with CI/CD tools such as Jenkins, Azure DevOps, or GitHub Actions.</p><p>Working knowledge of SQL for database validation.</p><p>Experience using defect tracking tools such as Jira or Azure DevOps.</p><p>Strong understanding of SDLC, STLC, and Agile methodologies.</p><p>We're looking for:</p><ul><li>Strong automation mindset with excellent problem-solving skills.</li><li>Ability to independently design and execute automation solutions.</li><li>Excellent communication and collaboration skills.</li><li>Passion for delivering high-quality software through automation.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Research and identify potential Schools, Universities, Colleges, Training Institutes, Government Education Bodies, Corporate Learning Centers and Educational Organizations across Kuwait and GCC countries.</li><li>Assist the Business Development team in generating qualified leads, scheduling meetings, and supporting institutional sales activities.</li><li>Conduct outbound calls, emails, LinkedIn outreach, and follow-ups with prospective clients.</li><li>Present and demonstrate LearnX by KICCPA, including its Learning Management System (LMS), School Management System (SMS), ERP modules, AI-powered learning tools, assessment capabilities, reporting dashboards, communication features, and academic administration functionalities.</li><li>Develop a strong technical understanding of LearnX to confidently explain platform architecture, user roles (students, teachers, parents, administrators), integrations, cloud accessibility, security, scalability, and digital learning workflows.</li><li>Understand client requirements and recommend suitable LMS, SMS, ERP, and AI-enabled education solutions based on institutional needs.</li><li>Assist in preparing proposals, presentations, commercial documents, and solution documentation.</li><li>Build and maintain a database of prospective institutional clients using CRM or internal systems.</li><li>Conduct market research on education technology trends, digital transformation initiatives, and competitor solutions within Kuwait and GCC.</li><li>Coordinate with technical, implementation, and product teams to ensure seamless communication, demonstrations, onboarding, and deployment support.</li><li>Maintain accurate records of sales activities, client interactions, and pipeline updates.</li><li>Support the team in achieving business development targets and revenue objectives.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Pursuing or recently completed a Bachelor's/Master's degree in Business Administration, Marketing, Sales, Commerce, Information Technology, Computer Science, or a related discipline.</li><li>Strong interest in Business Development, B2B Sales, SaaS, Enterprise Software, or the EdTech industry.</li><li>Excellent verbal and written communication skills in English (Arabic is an added advantage).</li><li>Good interpersonal, presentation, and relationship-building abilities.</li><li>Basic knowledge of Microsoft Office (Excel, PowerPoint, Word) and Google Workspace.</li><li>Basic understanding of cloud-based software, web applications, and digital learning platforms.</li><li>Self-motivated, proactive, and willing to learn technical products.</li><li>Strong presentation, negotiation, and communication skills.</li><li>Confidence in speaking with institutional clients over phone, email, and virtual meetings.</li><li>Research and analytical skills.</li><li>Basic understanding of Learning Management Systems (LMS), School Management Systems (SMS), ERP solutions, or SaaS platforms.</li><li>Ability to understand and explain technical product features to non-technical stakeholders.</li><li>Basic understanding of CRM tools.</li><li>Target-oriented mindset with a positive attitude.</li></ul><p></p></section>