Job description

 • System Support: Provide technical support for archive and correspondence applications, ensuring high availability and performance.

• Laserfiche Administration: Configure, maintain, and troubleshoot Laserfiche workflows, repositories, and integrations.

• Database Management: Administer MS-SQL databases, including performance tuning, backup, and recovery.

• Server & Storage Management: Oversee server infrastructure and storage systems, ensuring reliability, scalability, and security.

• Incident Resolution: Diagnose and resolve application, server, and database issues in collaboration with vendors and internal teams.

• Documentation: Maintain clear technical documentation, SOPs, and escalation procedures.

• User Training: Support end-users with training, guidance, and troubleshooting assistance.

• Compliance & Security: Ensure systems adhere to organizational policies, data protection standards, and IT governance frameworks.

Skills

. Bachelor’s degree in Computer Science, Information Technology, or related field.

• Proven experience in Laserfiche system administration.

• Strong knowledge of Microsoft OS environments (Windows Server, Active Directory).

• Hands-on expertise with MS-SQL (queries, stored procedures, optimization).

• Experience in server and storage administration (SAN/NAS, virtualization, backup solutions).

• Familiarity with ITIL practices and enterprise support frameworks.

• Excellent problem-solving, communication, and documentation skills.

• Ability to work independently and collaboratively across ministries and vendors.

Preferred Skills

• Experience with digital transformation projects in government or enterprise settings.

• Knowledge of workflow automation and OCR integration.

• Bilingual communication (Arabic & English) for technical and executive reporting.