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<p>- We need an office boy to prepare coffee and tea and clean the premises.</p><p>- Work is at a law firm in the capital.</p><p>- Working hours are from 12 PM to 2 PM, except on Saturdays from 5 PM to 9 PM.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Room Attendant</strong><p>Are you passionate about creating spotless spaces and memorable stays for our guests? We’re looking for a <strong>Room Attendant</strong> to join our Housekeeping team. You’ll play a vital role in maintaining the highest standards of cleanliness, comfort, and service in guest rooms, ensuring every stay feels like home.</p><br><strong>A little taste of your day-to-day:</strong><p>Every day is different, but you’ll mostly be:</p><br><p>Cleaning and servicing assigned guest rooms to brand standards, including making beds, changing linens, dusting, vacuuming, and replenishing amenities.</p><br><p>Ensuring all rooms are cleaned, inspected, and ready for guest arrival on time.</p><br><p>Reporting any maintenance issues, damage, or lost &amp; found items promptly to the supervisor.</p><br><p>Restocking trolleys and housekeeping supplies at the end of each shift.</p><br><p>Following all health, safety, and hygiene procedures, including the proper use of cleaning chemicals and protective equipment.</p><br><p>Respecting guest privacy and handling their belongings with care and integrity.</p><br><p>Assisting with special cleaning projects, deep cleaning, or public area cleaning as required.</p><br><p>Coordinating with the front office and engineering teams to ensure seamless service.</p><br><p>Upholding IHG’s brand service standards and delivering genuine hospitality in every interaction.</p><br><strong>What we need from you:</strong><p>Previous experience in housekeeping within a hotel environment is preferred but not mandatory.</p><br><p>Keen eye for detail, cleanliness, and organization.</p><br><p>Physically fit and able to handle repetitive tasks and a fast-paced environment.</p><br><p>A positive attitude, team spirit, and willingness to learn.</p><br><p>Flexibility to work varied shifts, including weekends and public holidays.</p><br><p>Basic English communication skills; additional languages are a plus.</p><br><strong>What you can expect from us:</strong><p>A supportive and inclusive work environment.</p><br><p>Comprehensive training and opportunities to grow within IHG Hotels &amp; Resorts.</p><br><p>Recognition programs and career development pathways.</p><br><p>Competitive salary and benefits aligned with industry standards.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Position: </span><span>Director, Office of Faculty Affairs (OFA)</span><br></p><br> <p><span>Classification:</span> &nbsp;Director Level<br><span>Reports To:</span> Vice President for Academic Affairs</p><br> <p><span>About The American International University</span></p><br> <p>American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs in Engineering, Architecture and Design, Business Administration, Arts and Sciences, and Education, delivered in English on the American model of higher education. AIU serves a community of over 3,000 students and is executing the RISE Strategy 2026–2030 a five-year institutional transformation anchored in research development, WSCUC international accreditation, student success, and community engagement.</p><br> <p>Faculty excellence is one of AIU's greatest strategic assets and an essential enabler of every pillar of the RISE Strategy. Outstanding teaching, meaningful scholarship, effective service, academic leadership, and institutional innovation all depend upon attracting, supporting, developing, recognising, and retaining exceptional faculty. The Director of the Office of Faculty Affairs is responsible for creating an institutional environment in which faculty thrive throughout their academic careers, strengthening academic excellence, shared governance, leadership development, and institutional effectiveness while supporting AIU's ambitions for WSCUC accreditation and long-term academic distinction.</p><br> <p>For more information, visit: www.aiu.edu.kw</p><br> <p><span>Department Profile</span></p><br> <p>The Office of Faculty Affairs (OFA) is AIU's institutional hub for faculty success, academic engagement, academic career development, shared governance, and institutional faculty excellence. Operating under the Office of the Vice President for Academic Affairs, the Office serves all Schools, the Foundation Programme, and future graduate programmes, working collaboratively with more than 120 full-time faculty together with adjunct, visiting, and future clinical faculty.</p><br> <p>The Office is established as one of AIU's strategic academic support units under the RISE Strategy, with the Director serving as its founding leader responsible for developing the Office's policies, programmes, partnerships, operational culture, and long-term strategic direction. Working collaboratively with Human Resources, Deans, Department Chairs, the Centre for Teaching &amp; Learning, the Office of Graduate Studies, the Office of Research and Scholarly Activity, the Registrar, Quality Assurance, Student Affairs, Library Services, and other institutional units, the Director ensures that faculty-related academic matters are coordinated consistently across the University while maintaining a clear distinction from Human Resources' employment responsibilities.</p><br> <p>The Office complements—but does not replace—the responsibilities of Human Resources. Human Resources remains responsible for employment administration, contracts, payroll, benefits, immigration, and employee relations, while the Office of Faculty Affairs provides academic leadership, coordination, guidance, and support on matters relating to faculty success, academic development, governance, academic progression, recognition, and institutional effectiveness.</p><br> <p><span>The Office carries four interconnected institutional mandates:</span></p><br> <p><span>1. Faculty Success &amp; Engagement</span></p><br> <p>Building an academic environment in which faculty are supported throughout every stage of their academic careers through mentoring, engagement, recognition, wellbeing, professional growth, leadership development, and institutional support.</p><br> <p><span>2. Academic Career Development &amp; Recognition</span></p><br> <p>Supporting promotion, academic rank progression, leadership development, succession planning, recognition, awards, and continuous academic growth.</p><br> <p><span>3. Academic Policies &amp; Shared Governance</span></p><br> <p>Promoting transparent governance, institutional consistency, academic integrity, faculty participation in decision-making, and continuous policy development.</p><br> <p><span>4. Institutional Excellence &amp; Faculty Effectiveness</span></p><br> <p>Supporting institutional effectiveness, accreditation, academic quality, faculty engagement, strategic planning, and cross-functional collaboration in support of AIU's long-term academic mission.</p><br> <p><span>Scope of Work</span></p><br> <p>The Director of the Office of Faculty Affairs provides strategic and operational leadership across six interconnected institutional domains that collectively support faculty excellence, institutional effectiveness, academic quality, and shared governance.</p><br> <p>The Director serves as the University's principal academic administrator for faculty affairs, providing leadership in the development and implementation of faculty-related academic policies, career development initiatives, governance structures, recognition programmes, academic support services, and institutional planning. The Director is simultaneously a strategic advisor, policy leader, governance specialist, faculty advocate, organisational developer, and institutional partner. This is not a role focused on employment administration; rather, it is a leadership position responsible for creating an institutional environment in which faculty are supported, recognised, developed, and empowered to contribute fully to AIU's academic mission.</p><br> <p>The Director operates primarily as a strategic leader, advisor, facilitator, and institutional partner, working collaboratively with Human Resources and other University offices rather than duplicating their operational responsibilities.</p><br> <p>This position requires a leader capable of building relationships across the institution, promoting collaboration, supporting faculty success, and ensuring that faculty-related academic processes are fair, transparent, consistent, and aligned with AIU's strategic priorities.</p><br> <p><span>Key Responsibilities</span></p><br> <p><span>1. Faculty Success and Academic Engagement</span></p><br> <ul> <li>Develop a comprehensive institutional strategy supporting faculty success throughout the academic career lifecycle.</li> <li>Establish and coordinate faculty mentoring programmes for new, early-career, international, and newly promoted faculty.</li> <li>Coordinate faculty orientation and academic transition activities in collaboration with Human Resources and the Centre for Teaching &amp; Learning.</li> <li>Promote interdisciplinary collaboration among faculty across schools.</li> <li>Develop programmes supporting faculty engagement and institutional belonging.</li> <li>Coordinate faculty networking events, retreats, academic forums, and engagement initiatives.</li> <li>Support faculty wellbeing through collaboration with relevant institutional offices.</li> <li>Facilitate communication between Academic Affairs and faculty.</li> <li>Serve as an accessible resource for faculty seeking guidance on academic policies and procedures.</li> <li>Promote an inclusive, respectful, and collaborative academic culture.</li> <li>Coordinate faculty recognition and appreciation initiatives.</li> <li>Support retention of high-performing faculty through engagement initiatives.</li> <li>Develop institutional faculty engagement and satisfaction surveys.</li> <li>Analyse institutional trends affecting faculty wellbeing and engagement.</li> <li>Coordinate faculty leadership retreats.</li> <li>Coordinate communities of academic practice.</li> <li>Support international faculty transition and integration.</li> <li>Develop faculty wellbeing initiatives.</li> <li>Promote cross-school collaboration.</li> <li>Coordinate annual faculty engagement programmes.</li> </ul> <p><span>2. Academic Policies and Faculty Governance</span></p><br> <ul> <li>Develop, maintain, and periodically review faculty-related academic policies.</li> <li>Maintain the AIU Faculty Handbook.</li> <li>Coordinate policy implementation across all schools.</li> <li>Ensure consistent interpretation and application of faculty academic policies.</li> <li>Support Faculty Council operations.</li> <li>Coordinate faculty committee appointments.</li> <li>Support elections to Faculty Council and other academic committees.</li> <li>Promote shared governance across Academic Affairs.</li> <li>Develop policy guidance documents.</li> <li>Advise Deans and Department Chairs on policy interpretation.</li> <li>Coordinate institutional consultation during policy development.</li> <li>Benchmark policies against international best practice.</li> <li>Review governance structures to ensure effectiveness.</li> <li>Promote faculty participation in institutional decision-making.</li> <li>Maintain the institutional Faculty Policy Repository.</li> <li>Coordinate annual review of the Faculty Handbook.</li> <li>Develop faculty policy guidance notes.</li> <li>Support Faculty Council strategic planning.</li> <li>Coordinate faculty consultations during policy revisions.</li> </ul> <p><span>3. Faculty Career Development and Academic Progression</span></p><br> <ul> <li>Coordinate institutional promotion processes.</li> <li>Coordinate academic rank assignment and review.</li> <li>Coordinate promotion committees.</li> <li>Develop guidance relating to promotion expectations.</li> <li>Coordinate academic leadership development programmes.</li> <li>Identify emerging academic leaders.</li> <li>Support succession planning.</li> <li>Coordinate sabbatical recommendations.</li> <li>Coordinate research leave recommendations.</li> <li>Coordinate distinguished appointments.</li> <li>Coordinate emeritus appointments.</li> <li>Coordinate visiting scholar appointments.</li> <li>Promote continuous academic career development.</li> <li>Monitor institutional promotion outcomes.</li> <li>Benchmark promotion practices internationally.</li> <li>Develop institutional leadership development pathways.</li> <li>Coordinate Department Chair orientation.</li> <li>Support Associate Dean leadership development.</li> <li>Monitor promotion success rates.</li> <li>Support faculty preparing promotion portfolios.</li> </ul> <p><span>4. </span><span>Faculty Academic Excellence</span></p><br> <ul> <li>Collaborate with the Centre for Teaching &amp; Learning regarding faculty development priorities.</li> <li>Identify institutional faculty development needs.</li> <li>Promote excellence in teaching, scholarship, and service.</li> <li>Encourage interdisciplinary collaboration.</li> <li>Promote international academic engagement.</li> <li>Coordinate academic recognition programmes.</li> <li>Promote faculty awards.</li> <li>Encourage innovation in academic practice.</li> <li>Support leadership development.</li> <li>Monitor institutional trends affecting faculty success.</li> <li>Coordinate institutional teaching awards jointly with the Centre for Teaching &amp; Learning.</li> <li>Promote participation in professional associations.</li> <li>Encourage educational innovation.</li> <li>Promote academic leadership development.</li> <li>Support institutional academic excellence initiatives.</li> </ul> <p><span>5. Faculty Recognition and Community Building</span></p><br> <ul> <li>Coordinate annual faculty awards.</li> <li>Develop recognition programmes.</li> <li>Celebrate faculty achievements.</li> <li>Coordinate promotion celebrations.</li> <li>Publicise faculty accomplishments.</li> <li>Support faculty appreciation events.</li> <li>Strengthen institutional culture.</li> <li>Foster collegiality.</li> <li>Promote faculty engagement.</li> <li>Encourage cross-school collaboration.</li> </ul> <p><span>6. Strategic Leadership and Institutional Partnerships</span></p><br> <ul> <li>Advise the VPAA on institutional faculty matters.</li> <li>Collaborate with Human Resources regarding recruitment planning, appointments, onboarding, contracts, and employment-related matters.</li> <li>Collaborate with the Centre for Teaching &amp; Learning regarding faculty development.</li> <li>Collaborate with Graduate Studies regarding graduate supervision and postgraduate faculty support.</li> <li>Collaborate with the Office of Research regarding research development initiatives.</li> <li>Collaborate with the Registrar regarding workload information and academic records.</li> <li>Collaborate with Quality Assurance and the Accreditation Liaison Officer regarding accreditation evidence.</li> <li>Represent AIU externally in matters relating to faculty affairs.</li> <li>Support institutional strategic planning.</li> <li>Lead special projects assigned by the VPAA.</li> <li>Prepare annual reports on faculty affairs.</li> <li>Develop KPIs measuring faculty success and institutional effectiveness.</li> </ul> <p><span>Minimum Qualifications: </span></p><br> <p><span>Education</span></p><br> <ul> <li>Earned doctoral degree (PhD or equivalent) from an accredited institution.</li> <li>Academic qualifications suitable for appointment to an academic rank at Assistant Professor or above.</li> <li>Associate Professor or Professor preferred.</li> </ul> <p><span>Experience</span></p><br> <ul> <li>Minimum seven (7) years of progressively responsible experience in higher education administration, including at least three (3) years in academic leadership.</li> <li>Demonstrated experience supporting faculty affairs, academic governance, promotion, faculty development, or academic administration within a university environment.</li> <li>Experience developing and implementing faculty-related academic policies and procedures.</li> <li>Experience supporting faculty promotion, academic rank, faculty evaluation, mentoring, or academic career development.</li> <li>Human Resources, and senior administrators.</li> <li>Demonstrated experience supporting accreditation, institutional effectiveness, or quality assurance initiatives.</li> <li>Experience preparing reports, policy papers, committee documentation, and institutional analyses.</li> <li>Experience working in a multicultural higher education environment; GCC experience is desirable.</li> </ul> <p><span>Technical and Professional Knowledge</span></p><br> <ul> <li>Comprehensive understanding of faculty affairs administration in higher education.</li> <li>Knowledge of academic governance principles and shared governance models.</li> <li>Knowledge of faculty promotion, academic rank, faculty evaluation, mentoring, and academic career development.</li> <li>Knowledge of higher education regulations, accreditation requirements, and institutional quality assurance.</li> <li>Understanding of faculty workload models and academic staffing principles.</li> <li>Knowledge of faculty lifecycle management from an academic perspective.</li> <li>Familiarity with faculty information systems and institutional reporting.</li> <li>Knowledge of WSCUC accreditation standards and their relationship to faculty qualifications, governance, institutional effectiveness, and academic quality.</li> <li>Understanding of higher education policy development and institutional governance.</li> <li>Familiarity with American-model higher education systems is highly desirable.</li> </ul> <p><span>Skills, Competencies and Personal Attributes</span></p><br> <ul> <li>Demonstrated ability to establish trust and credibility with faculty, academic leaders, and senior administrators.</li> <li>Exceptional interpersonal, communication, and relationship-building skills.</li> <li>Strong diplomacy and conflict resolution skills.</li> <li>Ability to manage confidential and sensitive faculty matters with discretion and professionalism.</li> <li>Excellent organisational, analytical, and project management abilities.</li> <li>Ability to facilitate collaboration across multiple academic and administrative units.</li> <li>Commitment to shared governance, transparency, fairness, and collegiality.</li> <li>Ability to balance institutional priorities with faculty interests.</li> <li>Excellent written communication skills, including policy writing and report preparation.</li> <li>Strategic thinking with the ability to translate institutional priorities into practical initiatives.</li> <li>Commitment to continuous improvement and evidence-based decision-making.</li> <li>Cultural awareness and ability to work effectively within an international university environment.</li> <li>High ethical standards, sound judgement, and professional integrity.</li> </ul> <p><span>Preferred Qualifications</span></p><br> <ul> <li>Previous experience serving as Director of Faculty Affairs, Associate Dean, Dean, or other senior academic leadership position.</li> <li>Experience establishing or significantly enhancing a Faculty Affairs Office or equivalent academic support unit.</li> <li>Experience supporting faculty promotion, academic rank assignment, mentoring programmes, or academic leadership development.</li> <li>Experience working within an American-model university.</li> <li>Experience contributing to institutional or programme accreditation processes, including WSCUC or comparable accreditation frameworks.</li> <li>Familiarity with higher education in the Gulf region and Private Universities Council (PUC) requirements.</li> <li>Demonstrated leadership in faculty engagement, recognition, or wellbeing initiatives.</li> <li>Evidence of scholarly achievement and active engagement in higher education leadership.</li> </ul> <p><span>How to Apply</span></p><br> <p>Interested candidates should visit the Job Opportunities section on the AIU website and submit a complete application comprising:</p><br> <p>1. A current curriculum vitae.</p><br> <p>2. A cover letter (maximum three pages) addressing the following questions:</p><br> <ul> <li>Describe your philosophy of faculty success and explain how an Office of Faculty Affairs contributes to institutional excellence.</li> <li>Describe an initiative you have led that strengthened faculty engagement, academic governance, mentoring, promotion, or faculty development.</li> <li>How would you establish a collaborative relationship between the Office of Faculty Affairs, Human Resources, the Centre for Teaching &amp; Learning, the Office of Graduate Studies, and the Deans to support faculty throughout their academic careers?</li> </ul> <p>3. A statement of leadership philosophy (maximum one page) describing your approach to shared governance, faculty engagement, and academic leadership.</p><br> <p>4. Contact details for three professional referees, including at least two senior academic leaders familiar with your work in academic administration or faculty affairs.</p><br> <p>The selection process will include a structured interview with the Vice President for Academic Affairs and a presentation outlining the candidate's vision for establishing a high-performing Office of Faculty Affairs that supports AIU's RISE Strategy, institutional effectiveness, and WSCUC accreditation.</p><br> <p>Submit applications via: https://aiu.edu.kw/careers/jobs</p><br> <p>The successful candidate is expected to com</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage day-to-day office administration and ensure smooth operations. Coordinate with internal departments, clients, suppliers, and government entities. Handle correspondence, documentation, and office records. Supervise office staff and ensure compliance with company policies. Organize meetings, schedules, travel arrangements, and office logistics. Monitor office supplies, vendor contracts, and facility maintenance. Prepare reports and support management with administrative tasks. Maintain confidentiality and ensure efficient office procedures.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirement open to Bilingual Arab Male Candidates only</p><p>Bachelor s Degree is a must</p><p>Minimum 3 5 years of experience in office administration or office management, preferably in the automotive industry.</p><p>Prior experience in reporting to business head/owner would be an advantage</p><p>Strong communication, organizational, and leadership skills.</p><p>Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).</p><p>Ability to multitask and work under pressure.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><ul> <li>Manage vendor relationships, negotiate contracts, and coordinate maintenance services.</li> </ul> <ul> <li>Organize and support company events, meetings, and team-building activities.</li> </ul> <ul> <li>Handle administrative tasks such as scheduling, correspondence, and document management.</li> </ul> <ul> <li>Assist with onboarding new hires, ensuring they have the tools and resources to succeed from day one.</li> </ul> <ul> <li>Monitor and manage office budgets, expenses, and petty cash.</li> </ul> <ul> <li>Implement and improve office policies and procedures to boost efficiency</li> </ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Supervise daily front office operations, ensuring smooth check-in and check-out experiences. Lead, support, and motivate the front office team to deliver high-quality guest service. Handle reservations, room assignments, billing, and cash handling with accuracy. Respond promptly and professionally to guest requests, concerns, and complaints, ensuring effective resolution. Coordinate closely with Housekeeping, F&amp;B, Engineering, and other departments to ensure seamless guest experiences. Monitor front office procedures, service standards, and compliance with hotel policies and safety regulations. Train and guide front office team members on operational procedures and guest service standards. Maintain accurate guest records, reports, and transactions in the PMS system. Assist in preparing shift reports, room status updates, and daily operational briefings. Support upselling initiatives and promote hotel services and facilities to maximize guest satisfaction and revenue. Ensure professional appearance, grooming, and conduct of the front office team at all times.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor or degree in Hospitality, Tourism, or a related field preferred. Previous experience in Front Office operations, with supervisory experience in hospitality preferred. Knowledge of PMS and front office systems (Opera, Fidelio, or similar) is required. Strong understanding of front office procedures, reservations, billing, and guest relations. Basic computer skills, including Microsoft Office (Word, Excel, Outlook). Ability to manage shifts, supervise team performance, and handle operational challenges effectively. Flexibility to work shifts, weekends, and holidays as needed. Fluent in English; Arabic is an advantage.</p><p></p></section>

<p>A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p><p style=\"font-family:Arial;\"><strong>What will I be doing?</strong><br><br> </p><p>As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>Oversee the entire Front Office operation to maintain high standards</li><li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>Maintain good communication and working relationships with all hotel departments</li><li>Monitor staffing levels to meet cover business demands</li><li>Conduct monthly communication meetings and produce minutes</li><li>Manage staff performance issues in compliance with company policies and procedures</li><li>Recruit, manage, train and develop the Front Office team</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Assist with other departments, as necessary</li></ul><p><strong>What are we looking for?</strong></p><p>Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>A degree or diploma in Hotel Management or equivalent</li><li>A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>High level of IT proficiency</li><li>High level of commercial awareness and sales capabilities</li><li>Experience of managing people and developing people</li><li>Previous experience of managing a department and Profit and Loss account</li><li>Excellent leadership, interpersonal and communication skills</li><li>Accountable and resilient</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work under pressure</li><li>Excellent grooming standards</li><li>Flexibility to respond to a variety of work situations</li><li>Ability to work on your own and as part of a team</li></ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>Familiar with Property Management Systems</li><li>A degree or diploma in Hotel Management or equivalent</li></ul><p><br><br><strong>What will it be like to work for Hilton?</strong><br><br> </p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its <a href=\"http://jobs.hiltonworldwide.com/our-brands/index.php\" target=\"_blank\">global brands</a>.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!</p><p><br><br><br><br> </p>

<p>Founder Office Executive Job Overview</p><p>Hala Holdings is seeking a highly organized, proactive, and execution-oriented Founder Office Executive to support the Founder in coordinating strategic initiatives, business operations, governance activities, and special projects across multiple business sectors.</p><p>This role is designed for an ambitious professional who enjoys working directly with leadership, managing priorities, coordinating stakeholders, and ensuring that key initiatives move from planning to execution. The successful candidate will serve as an extension of the Founder’s Office, helping maintain operational discipline, project visibility, and organizational alignment across the Group.</p><p>The position offers exceptional exposure to business strategy, corporate development, investment initiatives, governance frameworks, and new venture development within a growing diversified business group.</p><p>About Hala Holdings</p><p>Hala Holdings is a diversified investment and operating group focused on building sustainable businesses across healthcare, professional services, technology-enabled solutions, and other strategic sectors. The Group is committed to long-term value creation through disciplined execution, strong governance, innovation, and continuous organizational development.</p><p>The Founder’s Office serves as the central coordination function for strategic planning, project oversight, stakeholder engagement, and executive decision support.</p><p>Key Responsibilities Founder Office Support</p><ul><li>Manage the Founder’s schedule, meetings, travel arrangements, and priority commitments.</li><li>Prepare meeting agendas, minutes, briefing notes, and follow-up action trackers.</li><li>Coordinate communication between the Founder and internal or external stakeholders.</li><li>Maintain confidential records, reports, and strategic documentation.</li></ul><p>Project Coordination</p><ul><li>Support execution of strategic projects across multiple business units.</li><li>Track deliverables, deadlines, milestones, and action items.</li><li>Monitor project progress and prepare status updates for leadership review.</li><li>Ensure accountability through systematic follow-up with stakeholders.</li></ul><p>Research &amp; Business Analysis</p><ul><li>Conduct market research, industry analysis, competitor reviews, and opportunity assessments.</li><li>Gather and organize information to support investment, partnership, and business development decisions.</li><li>Prepare summaries, reports, dashboards, and management presentations.</li></ul><p>Governance &amp; Administration</p><ul><li>Assist in preparing board materials, management reports, and governance documentation.</li><li>Maintain document control, meeting records, and corporate correspondence.</li><li>Support implementation of policies, procedures, and organizational initiatives.</li></ul><p>Cross-Functional Coordination</p><ul><li>Work closely with finance, operations, HR, marketing, legal, and external advisors.</li><li>Facilitate communication and collaboration across different business functions.</li><li>Support process improvement initiatives and organizational efficiency projects.</li></ul><p>Qualifications</p><ul><li>Bachelor's degree in Business Administration, Management, Finance, Economics, Engineering, or a related discipline.</li><li>2–5 years of experience in executive support, project coordination, business analysis, consulting, administration, or similar roles.</li><li>Strong organizational and multitasking abilities.</li><li>Excellent written and verbal communication skills in English.</li><li>High level of professionalism, discretion, and confidentiality.</li><li>Ability to work independently while managing multiple priorities.</li><li>Strong attention to detail and commitment to execution.</li></ul><p>Preferred Qualifications</p><ul><li>Experience supporting senior executives, founders, or business owners.</li><li>Exposure to corporate governance, project management, or business planning activities.</li><li>Familiarity with reporting, KPI tracking, and business documentation.</li><li>Arabic language skills are an advantage but not mandatory.</li></ul><p>Required Skills</p><ul><li>Executive coordination and administrative support</li><li>Project tracking and follow-up management</li><li>Research and analytical thinking</li><li>Business writing and presentation preparation</li><li>Time management and prioritization</li><li>Stakeholder communication</li><li>Problem-solving and critical thinking</li><li>Microsoft Office Suite (Excel, PowerPoint, Word)</li><li>Report preparation and documentation control</li></ul><p>What Success Looks Like</p><p>Within the first 12 months, the successful candidate will:</p><ul><li>Establish a structured Founder Office operating rhythm.</li><li>Maintain accurate tracking of strategic projects and initiatives.</li><li>Improve visibility of priorities, deadlines, and action items.</li><li>Support leadership decision-making through timely reporting and analysis.</li><li>Enhance coordination across business units and stakeholders.</li><li>Contribute to the successful execution of key Group initiatives.</li></ul><p>Career Growth Opportunity</p><p>This role is designed as a high-exposure leadership development position. Exceptional performers may progress into Business Operations, Corporate Strategy, Project Management, Governance, or Business Development roles within the Group as the organization expand</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Administrative Officer is responsible for ensuring the smooth day-to-day operation of the architectural firm by managing administrative processes, coordinating internal communications, supporting project teams, maintaining records, and assisting with financial book keping, and HR records. The role plays a key part in keeping projects and office operations organized and efficient.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Excellent organizational and multitasking skills. Strong written and verbal communication. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and google workspace. Experience with document management systems is preferred. Basic understanding of contracts and project documentation. High attention to detail. Ability to prioritize work and meet deadlines. Professional and client-focused attitude.</p></div>

<p><h4>Company description</h4> <p>Mövenpick Hotel & Resort Al Bida’a Kuwait is situated on a stunning beach with white sand merging into azure waters. Located just 15 minutes from Kuwait International Airport and ten minutes from Kuwait’s well-known shopping district in Salmiya, our 5 star hotel has a location that suits both business and leisure travellers alike. Shopping destinations, restaurants and a cinema complex are also located nearby for those who would like to discover the city.</p> <h4>Job description</h4> <p>Front office senior receptionist</p> <p>First impressions are everything! As a Front Office Supervisor, you will ensure guests have a memorable experience from arrival through departure by delivering exceptional service and maintaining operational excellence.</p> <h4>What you will be doing:</h4> <ul> <li>Greet guests, manage check-ins, respond to requests, and settle accounts while providing friendly and engaging service.</li> <li>Supervise day-to-day front office operations, ensuring service standards are consistently met and maintained.</li> <li>Address guest concerns promptly, track issues, and notify appropriate departments to resolve problems efficiently.</li> <li>Assist the Front Office Manager with staffing records, scheduling, and staff training initiatives.</li> </ul> <h4>Qualifications</h4> <p>Your experience and skills include:</p> <ul> <li>Service-focused personality with a genuine commitment to hospitality; proven customer service experience is required.</li> <li>Proficiency with Opera property management system or related hotel management software.</li> <li>Fluency in English and Arabic; additional languages are a plus.</li> <li>Demonstrated supervisory or team leadership experience in a hospitality or customer-facing environment.</li> <li>Strong problem-solving and conflict resolution skills with the ability to handle guest concerns professionally and efficiently.</li> <li>Excellent organizational and multitasking abilities to manage multiple front office operations simultaneously.</li> <li>Outstanding verbal and written communication skills in English and Arabic for effective guest and staff interaction.</li> <li>Knowledge of hospitality industry standards, guest service protocols, and front office best practices.</li> </ul> <h4>Additional information</h4> <h4>What is in it for you:</h4> <ul> <li>Learning programs through our academies.</li> <li>Opportunity to develop your talent and grow within your property and across the world.</li> <li>Ability to make a difference through our corporate social responsibility activities, like Planet 21.</li> <li>Career opportunities across a network of international brands in more than 5100 hotels across 110 countries.</li> </ul> <h4>Our commitment to diversity & inclusion:</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <h4>Why work for Accor?</h4> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Front Office Supervisor<br>Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.<br>What is in it for you:<br>In 3-4 bullet points, showcase the benefits and perks of working at the property<br>Employee benefit card offering discounted rates in Accor worldwide<br>Learning programs through our Academies<br>Opportunity to develop your talent and grow within your property and across the world!<br>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br>What you will be doing:<br>Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service<br>Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests<br>Ensure employees are informed daily about priorities to personalize service</p><br><br>Qualifications<br><br><p>Your experience and skills include:<br>Service focused personality is essential<br>Previous experience in a similar leadership role is an asset<br>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities and the ability to lead by example</p><br><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position: Director of Office of Strategy, Institutional Performance &amp; Emerging Technology Classification: Director Level Reports To: President</p><p>The Office of Strategy, Institutional Performance &amp; Emerging Technology operates as a direct extension of the President's Office, serving as the institutional coordination and performance intelligence function that supports the execution of AIU's strategic priorities. Rather than functioning as a traditional planning department, the Office ensures that institutional strategy is translated into measurable outcomes through performance management, executive reporting, and strategic technology evaluation. The Office owns three interconnected responsibilities that together strengthen AIU's institutional effectiveness:</p><p>Strategy &amp; Institutional Performance: Leading the RISE Strategy execution cycle, institutional KPI monitoring, quarterly performance reporting, Board reporting, annual strategy review, and continuous improvement of AIU's institutional performance management framework using the Balanced Scorecard methodology.</p><p>Emergent Technology Intelligence: Scouting, evaluating, and piloting emerging technologies relevant to AIU's academic and administrative operations functioning as an innovation incubator that identifies what is ready for institutional adoption before the CIO integrates it at scale.</p><p>Strategic Project Alignment: Coordinating with the University's existing PMO and Special Projects structure to monitor the strategic alignment and progress of major institutional initiatives, ensuring the President receives timely updates on projects that materially affect strategic objectives.</p><p>The Director, Office of Strategy, Institutional Performance &amp; Emerging Technology carries three complementary mandates that reinforce one another. Institutional strategy provides direction, performance management measures progress, and emerging technology enables innovation that supports AIU's long-term strategic priorities. The Director ensures these three functions operate in alignment to support informed executive decision-making.</p><p><strong>Key Responsibilities</strong></p><p>1. RISE Strategy Execution and Balanced Scorecard Management</p><ul><li>Own the AIU RISE Strategy execution cycle translating Board-approved strategic objectives into annual operating plans, quarterly milestones, and individual VP and Dean accountability commitments</li><li>Design, maintain, and continuously improve AIU's Balanced Scorecard the institutional performance management framework that cascades RISE Strategy KPIs from institutional level through school, department, and individual levels ensuring that every function can see how its work connects to the strategy</li><li>Conduct quarterly strategy performance reviews with each VP reviewing KPI progress, identifying risks to delivery, proposing course corrections, and escalating material issues to the President with recommended responses</li><li>Prepare the Annual Strategic Progress Report the principal annual document presented to the Board of Trustees each November synthesizing Balanced Scorecard data, institutional KPI achievements, variance explanations, and the following year's adjusted priorities into a clear, evidence-based narrative for Board review</li><li>Manage the annual strategic planning calendar coordinating the February environmental scan, April-May VP planning submissions, June-July budget-strategy alignment, September Board approval, and November Board progress review ensuring that planning is a continuous cycle rather than an annual event</li><li>Maintain the RISE Strategy risk register identifying strategic risks, assessing likelihood and impact, tracking mitigation actions, and reporting to the President and Board Audit &amp; Risk Committee quarterly</li><li>Coordinate with the Institutional Research Office to ensure that all Balanced Scorecard data is sourced from verified institutional systems no KPI reported to the Board may be based on unverified or manually assembled data.</li></ul><p>2. Emergent Technology Intelligence and Innovation Piloting</p><ul><li>Lead AIU's horizon scanning function systematically monitoring emerging technologies relevant to higher education (generative AI, adaptive learning systems, learning analytics, spatial computing, research tools) and producing quarterly Technology Intelligence Briefings for the President and Senior Leadership Team</li><li>Design and manage AIU's innovation piloting programme a structured process for testing emerging technologies in controlled institutional environments before recommending them for full adoption. Pilots are time-bounded, evidence-evaluated, and documented for institutional learning regardless of outcome</li><li>Coordinate with the CIO to ensure that emergent technology intelligence flows effectively between the scouting function (this Office) and the operational integration function (CIO/Digital Transformation Office) the Director scouts and pilots; the CIO scales and operates</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Minimum Qualifications:</h2><p><strong>Education</strong></p><p>Doctoral degree required in Strategy, Higher Education Management, Business Administration (MBA), Public Administration, Project Management, or a closely related field. Candidates with strong GCC higher education strategic planning experience are strongly considered.</p><p><strong>Experience</strong></p><ul><li>Minimum eight (8) years of progressive experience in higher education, with at least four (4) years in a strategic planning, institutional effectiveness, or senior project management leadership role at a GCC university.</li><li>Demonstrated experience managing a university's strategic planning cycle from environmental scanning through KPI development, annual review, Board reporting, and plan revision in a GCC institutional context.</li><li>Proven experience implementing or managing a Balanced Scorecard or equivalent institutional performance management framework candidates must be able to describe a specific implementation, not just familiarity with the concept.</li><li>Experience working with institutional project portfolios and executive reporting, including monitoring strategic initiatives, interpreting project status information, and advising senior leadership on institutional priorities and risks</li><li>Direct experience working with or reporting to a university President or equivalent executive candidates must be comfortable advising at C-suite level, preparing Board-level documents, and maintaining professional discretion in a senior advisory role.</li><li>Experience with WASC or comparable institutional accreditation project management understanding how accreditation timelines translate into institutional project portfolios is a material advantage.</li></ul><p><strong>Technical and Analytical Knowledge</strong></p><ul><li>Proficiency with strategic planning and Balanced Scorecard frameworks candidates must demonstrate working knowledge of the BSC four-perspective model (financial, stakeholder, internal processes, learning &amp; growth) and its application in a higher education context.</li><li>Strong data analytics and visualization capability the Director must produce Balanced Scorecard dashboards and strategic performance reports that Board members with no higher education background can read and act on.</li><li>Project management methodology proficiency (Prince2, PMP, or equivalent). Working knowledge of project management methodologies sufficient to interpret project reporting, assess strategic risks, and support executive oversight of institutional initiatives. PMP certification is considered an advantage.</li><li>Technology literacy sufficient to evaluate emerging technologies at a strategic level the Director does not need to be a technologist, but must be literate enough to assess a vendor demonstration, understand integration implications, and ask the right questions of the CIO.</li><li>Familiarity with Kuwait's higher education regulatory environment PUC requirements, institutional governance obligations, and the competitive landscape of Kuwait's private university sector.</li></ul><p><strong>Skills, Competencies and Personal Attributes</strong></p><ul><li>The political intelligence to hold VPs and Deans accountable for RISE Strategy delivery without making accountability feel like surveillance the Director must be seen as a partner in execution, not an auditor of failure</li><li>Exceptional executive communication the ability to translate complex institutional performance data into a three-paragraph President's briefing, a ten-slide Board presentation, or a one-page project status update all with the same rigour and none of the same length</li><li>Strategic patience combined with operational awareness the ability to maintain a five-year strategic perspective while monitoring the progress, risks, and institutional impact of major strategic initiatives.</li><li>Cultural intelligence appropriate to AIU's multicultural GCC environment working effectively with Kuwaiti faculty, international administrators, owner Board members, PUC representatives, and WSCUC accreditation staff requires different registers and relationship norms.</li><li>Professional discretion at the highest level the Director has access to the most sensitive institutional information: financial projections, personnel decisions, accreditation risks, and Board deliberations. This access is a privilege that requires absolute confidentiality.</li></ul><h2>Preferred Qualifications:</h2><ul><li>PMP (Project Management Professional) certification. The formal credential is considered an advantage for interpreting project reporting and supporting executive oversight of institutional initiatives.</li><li>Experience with a university s WASC accreditation project portfolio, including sequencing of eligibility, self-study, SAV1, and SAV2 milestones as institutional activities with named owners and defined escalation paths.</li><li>Prior experience in a Chief of Staff or Strategy Director role in a GCC university. Candidates who have served as principal strategic advisors to a university President in the Gulf will have strong familiarity with institutional dynamics, stakeholder relationships, and cultural context.</li><li>Published research or professional contribution to strategic planning or institutional effectiveness in GCC higher education, demonstrating thought leadership rather than solely operational experience.</li><li>Arabic language proficiency is an advantage for engagement with Kuwaiti Board members, MOHE officials, and Arabic-speaking stakeholders.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.</p><p>Job Description Front Office Supervisor Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.</p><p>What is in it for you:</p><ul><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><p>What you will be doing:</p><ul><li>Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service</li><li>Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests</li><li>Ensure employees are informed daily about priorities to personalize service</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Your experience and skills include:</p><ul><li>Service focused personality is essential</li><li>Previous experience in a similar leadership role is an asset</li><li>Prior experience working with Opera or a related system</li><li>Strong interpersonal and problem solving abilities and the ability to lead by example</li></ul><p></p></section>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartistu00ae and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Front office supervisor</strong></p> <p>Reliable and engaging. As a rooms supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our academies</li> <li>Opportunity to develop your talent and grow within your property and across the world</li> <li>Ability to make a difference through our corporate social responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service</li> <li>Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests</li> <li>Ensure employees are informed daily about priorities to personalize service</li> </ul> <h4>Qualifications</h4> <p><strong>Your experience and skills include:</strong></p> <ul> <li>Service focused personality is essential</li> <li>Previous experience in a similar leadership role is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities and the ability to lead by example</li> </ul> <h4>Additional information</h4> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>The Role:</strong></p><br> <p>You will support our team by ensuring consistent high standards of cleanliness and hygiene across the restaurant and that tables are cleared and cleaned quickly and efficiently.</p><br> <p><strong>Qualifications &amp; Requirements:</strong></p><br> <p>You will have/be:</p><br> <p>- Previous experience within a similar role.</p><br> <p>- An individual who takes personal pride in working to high standards.</p><br> <p>- A team player with a 'can do' attitude who takes instructions well.</p><br> <p>- Flexible and a fast learner who is capable of moving between back-of-house and front-of-house duties.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.</p><p>What you will be doing:</p><ul><li>Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service</li><li>Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests</li><li>Ensure employees are informed daily about priorities to personalize service</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Your experience and skills include:</p><ul><li>Service focused personality is essential</li><li>Previous experience in a similar leadership role is an asset</li><li>Prior experience working with Opera or a related system</li><li>Strong interpersonal and problem solving abilities and the ability to lead by example</li></ul><p></p></section>

<p><strong>Work Duties:</strong><br>Planting, digging, soil preparation, irrigation assistance, cleaning, loading/unloading materials, and other tasks assigned by management.</p><p>&nbsp;</p><p><strong>Requirements:</strong><br>• Transferable Visa (Article 18)<br>• Physically fit<br>• Comfortable working outdoors<br>• Able to start immediately<br>• Landscape experience is a plus</p><p>&nbsp;</p><p><strong>What we offer:</strong><br>• Salary: <strong>140–160 KWD/month</strong> (depending on experience)<br>• Accommodation provided<br>• Transportation provided<br>• Fridays off<br>• Training provided<br>• Stable, long-term employment</p><p>&nbsp;</p><p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction</p><br> <br><br>Job Responsibilities <br><ul> <li>Comply with staffing schedules and break allowances</li> <li>Provide customers with accurate information at all times</li> <li>Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time</li> <li>Create complaint tickets correctly, in adherence with policies and procedures</li> <li>Update the database with the most recent customer information</li> <li>Handle stressed, angry and confused customers in the most positive way possible</li> <li>Escalate cases that require intervention by Shift in Charge or Call Centre Manager.</li> </ul> <br><br>Candidate Requirements <br><ul> <li>Prior experience in a customer service role</li> <li>Good communication skills</li> <li>Able to communicate in Arabic and English</li> <li>Good computer skills</li> </ul> <br><br>Education <br>Bachelor’s Degree<br><br><br><br> </div>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Sorts, processes and folds Rooms and F&amp;B linens such as sheets, towels, table clothes, and napkins. Sorts used linens into appropriate categories for washing. Sorts out stained or torn linen. Loads and unloads driers. Shakes wet sheets, table linens and napkins prior to ironing in order to spread them out. Feeds washed linens into ironer. Retrieves folded linens and stacks or hangs clean linens as appropriate. Sorts clean towels, rugs and robes. Uses towel folder and manual folding for bath towels, washcloths, rugs and robes. Places folded product on appropriate rack. Operates and maintains folding equipment. Reports any problems or deficiencies to manager. Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Impact. Works harmoniously and professionally with co-workers and supervisors. Assists with responsibilities and duties in the absence or heavy volume in the areas of Valet Dry Cleaning and Housekeeping.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At least 2 years experience in the similar role in a five-star luxury hotel. Ability to function under pressure. Display a high work ethic; with a sense of responsibility for the role within our team. Good organizational skills with the ability to work independently.</p><p></p></section>