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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Onshore, Kuwait We are seeking an experienced Wellsite Geologist to join our team on an onshore project in the Middle East. This is a critical, on-site role responsible for delivering safe, efficient, and technically sound geological operations that support real-time decision-making and optimize well delivery. As the on-site geological authority, you will work closely with drilling, subsurface, and service teams to ensure accurate data acquisition, sound interpretation, and effective execution of the well programme. Key Responsibilities Act as the primary geological representative at the wellsite, providing real-time interpretation of geological data and early identification of drilling hazards. Ensure the quality, accuracy, and integrity of all geological data collected at the wellsite. Maintain clear, timely communication and data transfer between the rig site and onshore/office-based teams. Monitor lithology, formation tops, and drilling parameters to support casing/coring point decisions. Contribute to end-of-well reports, post-well analysis, and lessons-learned initiatives to drive continuous improvement. Ensure full compliance with company operational procedures, HSE standards, and industry best practices. Liaise with mud loggers, directional drillers, and other service providers to ensure integrated, high-quality operations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University degree in Geology, Earth Sciences, or a related discipline.</li><li>Proven wellsite experience across both carbonate and clastic formations.</li><li>Working experience with Techlog / Petrel software.</li><li>Demonstrated skill in real-time pore pressure prediction (RTPP), with working knowledge of relevant RTPP software suites.</li><li>Strong understanding of drilling hazards (e.g., overpressure, wellbore instability, fluid losses) and their geological indicators.</li><li>Familiarity with LWD/MWD/ wireline data interpretation.</li><li>Excellent communication skills, with the ability to convey technical information clearly to multidisciplinary teams under time pressure.</li><li>Willingness and ability to work on an onshore rig-based rotation in Kuwait.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At <b>Kono</b>, we don't just sell furniture; we craft tailored spaces. We are looking for a dedicated, details-oriented <b>Customer Experience &amp; Operations Specialist</b> with solid experience in the <b>Kuwaiti furniture and interior market</b>. The ideal candidate acts as a trusted consultant to our clients, managing the entire journey—from handling bespoke custom orders to overseeing logistics, managing after-sales support, and continuously elevating our service quality.</p><p><b>Key Responsibilities:</b></p><ol><li>Handle incoming customer inquiries for both <b>ready-made items</b> (direct website purchases like tables, chairs, etc.) and <b>customized furniture orders</b>, guiding clients through specifications and closing sales effectively.</li><li>Work closely with local workshops, operational teams, and delivery drivers in Kuwait to coordinate site measurements, production timelines, and delivery schedules efficiently.</li><li>Actively track, troubleshoot, and resolve post-delivery issues or customer complaints with extreme professionalism and a solution-oriented mindset.</li><li>Utilize CRM/POS systems and delivery coordination software to accurately log orders, track shipping statuses, and optimize delivery routes.</li><li>Proactively analyze customer feedback and operational bottlenecks to propose strategies that constantly improve and upgrade Kono's overall service experience.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li><b>Communication &amp; Cultural Alignment:</b> Exceptional verbal and written communication skills with absolute fluency in the <b>Kuwaiti dialect</b> to connect authentically and built trust with local clients.</li><li><b>Kuwait Market Expertise:</b> Proven sales and technical experience within the furniture, kitchen, or interior design industry in Kuwait, with a deep understanding of local client preferences and customs.</li><li><b>Technical Knowledge in Custom Furniture:</b> Solid understanding of furniture customization, custom wardrobes, sizing standards, materials, and interior aesthetics.</li><li><b>Operational &amp; Software Literacy:</b> Proficient in using sales programs, CRM tools, or logistics/delivery coordination platforms.</li><li><b>Problem-Solving &amp; Crisis Management:</b> Exceptional ability to handle high-pressure situations, calm frustrated clients, and resolve logistical challenges smoothly.</li><li><b>Professional Bilingualism:</b> Strong professional proficiency in both Arabic and English with a consultative, client-first approach.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br></p><p><b>Responsibilities:</b></p><ol><li>Oversee daily operations to ensure efficiency and effectiveness, utilizing project management tools to track progress and identify areas for improvement, ultimately enhancing service delivery.</li><li>Develop and implement operational policies and procedures, ensuring compliance with industry regulations and standards, which will mitigate risks and improve operational reliability.</li><li>Lead and mentor a team of operational staff, providing guidance and support to foster a positive work environment and enhance team performance through regular feedback and training.</li><li>Collaborate with sales and marketing teams to align operational capabilities with business development strategies, ensuring that customer needs are met while optimizing resource allocation.</li><li>Analyze operational data to identify trends and make informed decisions that drive efficiency, utilizing data analytics tools to support your findings and recommendations.</li><li>Manage vendor relationships and negotiate contracts to ensure the best service and pricing, contributing to cost savings and improved service quality.</li><li>Implement and monitor key performance indicators (KPIs) to measure operational success and report on performance metrics to senior management, facilitating strategic planning.</li><li>Coordinate logistics and supply chain activities to ensure timely delivery of products and services, leveraging technology to enhance tracking and efficiency.</li><li>Drive initiatives for continuous improvement by conducting regular process reviews and implementing feedback mechanisms, fostering a culture of innovation and accountability.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong leadership skills to effectively manage and motivate teams towards achieving operational goals.</li><li>Proficient in project management methodologies to oversee operational projects from inception to completion.</li><li>Excellent analytical skills to interpret complex data and make data-driven decisions.</li><li>Effective communication skills for collaboration with cross-functional teams and stakeholders.</li><li>Knowledge of operational best practices and industry standards to drive efficiency.</li><li>Experience in vendor management and negotiation for optimizing service contracts.</li><li>Proficiency in using operational software and tools to enhance productivity and tracking.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>F&amp;B Captain</strong><p>Are you passionate about delivering memorable dining experiences and leading a team with excellence? We’re looking for an <strong>F&amp;B Captain</strong> who will oversee restaurant operations on shift, ensuring smooth service, high guest satisfaction, and effective team coordination.</p><br><strong>A little taste of your day-to-day:</strong><p>Every day is different, but you’ll mostly be:</p><br><p>Supervising restaurant floor operations to ensure smooth and efficient service.</p><br><p>Leading and motivating servers and wait staff, ensuring grooming standards and service etiquette are maintained.</p><br><p>Greeting guests, handling requests, and resolving complaints promptly to guarantee guest satisfaction.</p><br><p>Coordinating table assignments, reservations, and service sequence with the host/hostess.</p><br><p>Ensuring all mis-en-place, set-ups, and side duties are properly executed before and after service.</p><br><p>Assisting in training, coaching, and developing junior colleagues for future growth.</p><br><p>Monitoring stock levels of chinaware, cutlery, and operational supplies, and coordinating with the supervisor/manager for replenishment.</p><br><p>Following hygiene, safety, and HACCP standards across service areas.</p><br><p>Supporting promotional activities, upselling items, and maximizing revenue.</p><br><strong>What we need from you:</strong><p>Minimum 2 years’ experience in a supervisory role within Food &amp; Beverage service, preferably in a 4- or 5-star hotel.</p><br><p>Strong leadership, organizational, and communication skills.</p><br><p>Ability to handle guest concerns professionally and diplomatically.</p><br><p>Knowledge of POS systems, billing procedures, and restaurant service standards.</p><br><p>Ability to work flexible shifts including nights, weekends, and holidays.</p><br><p>Fluency in English is required; additional languages are a plus.</p><br><strong>What you can expect from us:</strong><p>Opportunity to be part of a world-class hospitality brand.</p><br><p>A supportive team environment where your growth and development matter.</p><br><p>Competitive salary and benefits.</p><br><p>Colleague recognition programs and global career opportunities within IHG.</p><br><br> </div>

<p>The role is responsible for achieving <strong>KD 400,000 annual enterprise revenue</strong> by driving <strong>Sales and Pre-Sales activities</strong> across <strong>Lenovo infrastructure, Microsoft cloud &amp; licensing, and Cybersecurity solutions</strong>.</p><p>The position plays a key role in establishing and scaling <strong>WITS’ Enterprise business in Kuwait</strong>, operating within a <strong>basic reseller ecosystem</strong> and competing against established Gold/Premium partners.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Own the <strong>end-to-end enterprise sales lifecycle</strong> aligned with monthly, quarterly, and annual KPIs.</li><li>Build and manage a <strong>qualified enterprise pipeline</strong> across Government, Oil &amp; Gas, FSI, Healthcare, Education, and corporate sectors.</li><li>Lead <strong>RFP/RFQ/RFI responses</strong>, including requirement analysis, solution design, BOM, compliance, and pricing.</li><li>Position and sell:<ul><li><strong>Lenovo:</strong> Servers, storage, HCI, data centre infrastructure</li><li><strong>Microsoft:</strong> Licensing, Azure, M365, cloud migration</li><li><strong>Cybersecurity:</strong> SOC/MSSP, network, endpoint, and cloud security</li></ul></li><li>Conduct <strong>customer presentations, demos, and technical discussions</strong> to support deal closure.</li><li>Work closely with distributors and OEMs for <strong>deal registration, pricing support, and forecasts</strong>.</li><li>Maintain <strong>accurate weekly pipeline reporting and revenue forecasting</strong> as per KPI template.</li></ul><p>30–60–90 Day Execution Plan</p><p>First 30 Days – Foundation</p><ul><li>Complete onboarding on <strong>WITS offerings, pricing models, and KPI reporting</strong>.</li><li>Align with <strong>Lenovo, Microsoft, and Cybersecurity distributors/OEMs</strong>.</li><li>Identify and map <strong>top 20–30 target enterprise accounts</strong> and decision-makers.</li><li>Build an initial <strong>pipeline covering at least 1.5x of quarterly target</strong>.</li><li>Initiate customer meetings and capability presentations.</li></ul><p><strong>60 Days – Pipeline Expansion</strong></p><ul><li>Grow pipeline to <strong>2.5x–3x of quarterly target</strong>.</li><li>Actively engage in <strong>RFPs, RFQs, and technical workshops</strong>.</li><li>Submit qualified proposals and <strong>register deals</strong> with distributors/OEMs.</li><li>Advance opportunities to mid/late pipeline stages.</li></ul><p><strong>90 Days – Revenue Delivery</strong></p><ul><li>Achieve <strong>first closed-won enterprise deals</strong> aligned with KPI expectations.</li><li>Establish <strong>WITS visibility</strong> with key enterprise customers and partners.</li><li>Maintain a sustainable <strong>3x–4x pipeline</strong> for upcoming quarters.</li><li>Present a <strong>rolling 6–9-month revenue and account expansion plan</strong>.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an experienced candidate based in Kuwait to join our team as Therapy Area Representative for Oncology. The TA Representative in Kuwait is responsible for executing in-field tactics for assigned priority brands within a defined territory. The role focuses on high-quality external stakeholder engagement and delivery of agreed field performance objectives, in line with Novartis policies, ethical standards, and compliance requirements. #LI-Onsite</p><p><strong>Major accountabilities:</strong></p><ul><li>Execute data-driven field engagement and delivering tailored omnichannel interactions using digital tools</li><li>Deliver high-quality, compliant product promotion aligned with brand strategy and therapeutic area priorities</li><li>Act as a trusted partner to HCPs by communicating clinical evidence, product value, and appropriate use</li><li>Leverage next best action insights and digital platforms to maximize engagement impact and execution excellence</li><li>Capture and share field insights on customer needs, market dynamics, and competitor activity to inform strategy and territory planning</li><li>Collaborate cross-functionally and operate in full compliance with company policies, ethical standards, and local regulations</li></ul><p><strong>Requirements:</strong></p><ul><li>Degree/education in relevant discipline.</li><li>Solid understanding and experience of Kuwait market is mandatory.</li><li>Ability to execute omnichannel stakeholders' journeys effectively</li><li>Can demonstrate successful performance track record</li><li>Solid communication skills, analytical skills, and presentation skills.</li><li>Strong external stakeholders' engagement and relationship management skills.</li><li>Proven ability to use digital/AI tools as part of daily work.</li></ul><p>Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture</p><p>Benefits and Rewards: Learn about all the ways we ll help you thrive personally and professionally. Read our handbook (PDF 30 MB)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree/education in relevant discipline.</p><p>Solid understanding and experience of Kuwait market is mandatory.</p><p>Ability to execute omnichannel stakeholders' journeys effectively</p><p>Can demonstrate successful performance track record</p><p>Solid communication skills, analytical skills, and presentation skills.</p><p>Strong external stakeholders' engagement and relationship management skills.</p><p>Proven ability to use digital/AI tools as part of daily work.</p><p></p></section>

<p>The Bus Driver will ensure the safe transportation of staff from/to the company to/from assigned stations as per route, fixed schedule, and timings. The Bus Driver will ensure the safety and comfort of all passengers and follow all traffic laws and company policies. He/she will take up miscellaneous assignments like courier collection, pickup & drop at head office, and sample delivery/collection through pickup/bus as and when requested by the facility manager. </p><p><strong>Desired Candidate Profile</strong></p><p>Complete the bus trip on time and safely, stopping at each station Ensure cleanliness and sanitary conditions in the vehicle</p><p>Assist passengers with loading and unloading luggage Assist the physically challenged in boarding and disembarking Provide exceptional customer service to all passengers, answering questions and addressing concerns</p><p>Perform beginning-shift vehicle inspections before departure Report all mechanical issues to the service manager immediately </p><br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We're looking for an experienced Senior Data Scientist to design and deliver data-driven solutions that solve complex business problems and create measurable impact.<br> Working closely with business stakeholders, product teams, and technical experts, you'll transform business challenges into scalable analytical, machine learning, and GenAI solutions.<br> From defining use cases to deploying production-ready models, you'll play a key role in delivering innovative AI solutions that drive better decision-making and customer outcomes.<br> What You'll Do ❏ Collaborate with business stakeholders to identify and prioritize AI and analytics opportunities ❏ Translate business requirements into scalable data science and machine learning solutions ❏ Validate data availability and define analytical approaches for new use cases ❏ Build predictive models, machine learning solutions, and GenAI applications ❏ Design robust data pipelines and analytical workflows ❏ Apply data processing, feature engineering, and statistical modelling techniques ❏ Ensure solutions are scalable, production-ready, and aligned with software engineering and MLOps best practices ❏ Present analytical findings and recommendations to technical and executive stakeholders ❏ Communicate AI capabilities, feasibility, risks, and expected business value in a clear and practical way ❏ Mentor junior team members and support technical delivery across multiple initiatives You're Our Match If You Have ❏ Master's degree in Data Science, Computer Science, Artificial Intelligence, Mathematics, Software Engineering, or a related field ❏ 5+ years of hands-on experience delivering data science or machine learning solutions ❏ Strong Python programming skills and experience with modern data science libraries ❏ Experience building predictive models, machine learning solutions, and GenAI applications ❏ Strong understanding of statistics, data modelling, and feature engineering ❏ Experience designing scalable data pipelines and production-ready AI solutions ❏ Familiarity with MLOps, model deployment, and machine learning lifecycle management ❏ Excellent stakeholder management and communication skills ❏ Ability to translate complex technical concepts into business value Bonus Points If You Have Experience With ❏ Telecommunications or other customer-centric industries ❏ Large-scale customer analytics and segmentation ❏ Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) ❏ Cloud platforms such as Azure, AWS, or Google Cloud ❏ Databricks, Spark, or distributed data processing ❏ Docker, Kubernetes, or CI/CD pipelines ❏ Leading or mentoring technical teams</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Junior Designer – Motion Graphics, Kuwait Marketing Team</strong> <em>Please note we can only accept applications from Kuwaiti nationals for this role.</em><br> <p><strong>Why Deliveroo?</strong> </p><br><p>When you first think about Deliveroo, you probably think of getting great food delivered to your door in less than half an hour. But behind the scenes, there is a bigger story: one of high growth, exciting challenges, and a huge opportunity ahead.</p><br><br> <p>We want to be the definitive food company — the app people turn to whenever they have a hunger pang. We are transforming the way people think about food and building a technology-driven company at the forefront of one of the fastest-growing industries in the world. Join us for the ride.</p><br><br> <strong>About the role</strong> <p>We are looking for a Junior Designer with a strong focus on motion graphics to support the Kuwait marketing team across all campaigns. This role will be hands-on, fast-paced, and highly collaborative, working closely with the local marketing team, brand team, and wider creative stakeholders to deliver engaging visual assets for campaign, social, CRM, and owned-channel activity.</p><br><br> <p>The main responsibility of this role will be to support the development of motion graphics and design assets that bring Deliveroo campaigns to life in a way that feels fresh, on-brand, and locally relevant for the Kuwait market.</p><br><br> <strong>Objectives of this role</strong> <ul> <li> <p>Thrive in a fast-paced, collaborative environment with a high-volume workload and short turnaround times.</p><br><br> </li> <li> <p>Support the Kuwait marketing team with creative design and motion graphics across campaigns, always delivering work that is on-brand and visually engaging.</p><br><br> </li> <li> <p>Help raise the standard of visual storytelling across marketing channels through strong motion design, layout, and creative execution.</p><br><br> </li> <li> <p>Interpret briefs clearly and translate campaign objectives into compelling visual assets.</p><br><br> </li> <li> <p>Stay up to date with design, motion, social, and digital content trends, especially those relevant to the Kuwait market.</p><br><br> </li> <li> <p>Maintain a strong understanding of Deliveroo’s brand guidelines, visual identity, and campaign style.</p><br><br> </li> </ul> <strong>Responsibilities</strong> <ul> <li> <p>Support the Kuwait marketing team across all campaigns with design and motion graphics requirements.</p><br><br> </li> <li> <p>Create motion graphics for marketing campaigns, social media, CRM, owned channels, digital placements, and other campaign touchpoints.</p><br><br> </li> <li> <p>Interpret creative briefs and develop visual concepts that align with campaign objectives.</p><br><br> </li> <li> <p>Adapt campaign assets across different formats, channels, and audience needs.</p><br><br> </li> <li> <p>Work closely with the marketing and brand teams to ensure all visual assets are consistent with Deliveroo’s brand identity.</p><br><br> </li> <li> <p>Create static and animated assets using Adobe After Effects, Illustrator, Photoshop, and Figma.</p><br><br> </li> <li> <p>Support the localisation of campaign visuals for the Kuwait market.</p><br><br> </li> <li> <p>Take feedback from stakeholders and revise creative work quickly and accurately.</p><br><br> </li> <li> <p>Organise and manage design files, templates, and campaign assets efficiently.</p><br><br> </li> <li> <p>Stay current with emerging design tools, AI-enabled creative workflows, and motion graphics best practices.</p><br><br> </li> </ul> <strong>Required skills and qualifications</strong> <ul> <li> <p>At least 1 year of experience in a corporate, agency, or in-house creative environment.</p><br><br> </li> <li> <p>A strong portfolio showcasing both motion and static graphics work.</p><br><br> </li> <li> <p>Good working knowledge of Adobe After Effects, Illustrator, and Photoshop.</p><br><br> </li> <li> <p>Knowledge of Figma and experience adapting designs across digital formats.</p><br><br> </li> <li> <p>Strong understanding of visual design principles, layout, typography, colour, and composition.</p><br><br> </li> <li> <p>Ability to work independently and collaboratively in a fast-paced environment.</p><br><br> </li> <li> <p>Excellent organisational skills and the ability to manage multiple projects at once.</p><br><br> </li> <li> <p>Strong attention to detail and ability to deliver polished work within tight deadlines.</p><br><br> </li> <li> <p>A proactive attitude and willingness to learn, experiment, and improve.</p><br><br> </li> </ul> <strong>Preferred skills and qualifications</strong> <ul> <li> <p>Bachelor’s degree or equivalent qualification in graphic design, motion design, visual communication, multimedia design, or a related creative field.</p><br><br> </li> <li> <p>Experience working on marketing campaigns, social media content, or digital advertising assets.</p><br><br> </li> <li> <p>Knowledge of AI creative tools and how they can support design, production, or workflow efficiency.</p><br><br> </li> <li> <p>Experience working with local or regional Middle East brands is a plus.</p><br><br> </li> <li> <p>Interest in food, culture, social trends, and digital content.</p><br><br> </li> </ul> <strong>Benefits and Diversity</strong> <ul> <li> <p>30 days of annual leave</p><br><br> </li> <li> <p>Medical insurance</p><br><br> </li> <li> <p>Free Deliveroo Plus — free delivery and access to special offers</p><br><br> </li> <li> <p>Maternity and paternity benefits</p><br><br> </li> <li> <p>End-of-year parties and regular social events</p><br><br> </li> <li> <p>An extremely fun team to work with</p><br><br> </li> </ul> <p>At Deliveroo, we know that people are the heart of the business, and we prioritise their welfare. We offer many great benefits across health, family, finance, community, convenience, growth, time away, and relocation.</p><br><br> <p>We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any of the things that make you who you are — your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for most food and a desire to be part of one of the fastest-growing companies around.</p><br><br> <br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Kuwait </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Room Service Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Ensures property policies are administered fairly and consistently.<br>• Communicates areas in need of attention to staff and follows up to ensure follow through.<br>• Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Room Service Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Supervises service behaviors of employees and provides feedback to individuals.<br>Room Service Financial and Budgeting Goals<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Interacts with guests to obtain feedback on product quality and service levels<br>• Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Sets a positive example for guest relations.<br>• Handles guest problems and complaints.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<br>• Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.<br>• Trains staff and monitors adherence to all cash handling and credit policies and procedures.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Recognizes good quality products and presentations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>Drive a truck (HGV) primarily to deliver or pick up merchandise or to deliver packages. May load and unload vehicle.</p><br> <br><br>Job Responsibilities <br><ul> <li>Ensuring that trucks and vehicles are always clean and well driven so as to represent the company correctly;</li> <li>Following delivery schedules;</li> <li>Using the company mobile phones in a proper mannner and strictly only for business purposes;</li> <li>Ensuring all trucks and vehicles are maintained and fuelled correctly according to schedule;</li> <li>Overseeing the correct loading and unloading of vehicles;</li> <li>Assisting Installers with delivery and assembly;</li> <li>Driving in a manner which ensures the products and staff are safe;</li> <li>Having sound knowledge of the country and area for delivery and checking destination knowledge in advance with Supervisor/Manager of unknown;</li> <li>Follow the strictest of road safety procedures and local driving laes without fail;</li> <li>Taking care not to damage product.</li> </ul> <br><br>Candidate Requirements <br><ul> <li>Full and clean Heavy Goods Vehicle driving license;</li> <li>Minimum 2 years driving experience;</li> <li>Written and spoken English;</li> </ul> <br><br>Education <br>Bachelor’s Degree<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>Drive a truck (HGV) primarily to deliver or pick up merchandise or to deliver packages. May load and unload vehicle.</p><br> <br><br>Job Responsibilities <br><ul> <li>Ensuring that trucks and vehicles are always clean and well driven so as to represent the company correctly;</li> <li>Following delivery schedules;</li> <li>Using the company mobile phones in a proper mannner and strictly only for business purposes;</li> <li>Ensuring all trucks and vehicles are maintained and fuelled correctly according to schedule;</li> <li>Overseeing the correct loading and unloading of vehicles;</li> <li>Assisting Installers with delivery and assembly;</li> <li>Driving in a manner which ensures the products and staff are safe;</li> <li>Having sound knowledge of the country and area for delivery and checking destination knowledge in advance with Supervisor/Manager of unknown;</li> <li>Follow the strictest of road safety procedures and local driving laes without fail;</li> <li>Taking care not to damage product.</li> </ul> <br><br>Candidate Requirements <br><ul> <li>Full and clean Heavy Goods Vehicle driving license;</li> <li>Minimum 2 years driving experience;</li> <li>Written and spoken English;</li> </ul> <br><br>Education <br>Bachelor’s Degree<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Technical support hotline / helpdesk: </b>establish and run the Group's first structured post-sales technical support channel (phone, email, Odoo ticketing) — the single entry point for all four constituencies below.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Support to internal Installation teams: </b>act as second-line technical escalation for the 3 Installation teams on issues beyond Foreman-level troubleshooting — commissioning faults, controller programming, non-standard configurations.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Support to Group Maintenance: </b>provide technical backup to Team Coordinators and Technicians on complex breakdown diagnostics.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Support to independent installers (complete elevators from Factory): </b>provide installation manuals, technical drawings, commissioning checklists and troubleshooting assistance to external installer companies purchasing complete units through the Factory Sales channel — coordinating with the Factory Sales Manager on technical (not commercial) queries.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Support to component customers (Store / Spare Parts channel): </b>provide wiring diagrams, controller parameterization/programming support, compatibility verification and troubleshooting for customers purchasing standalone components, particularly on new-generation onesb (UNIT Machine, UNIT Controller, UNIT Door Operator, UNIT Landing Mechanism).</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Technical documentation ownership: </b>build and maintain installation manuals, wiring diagrams, commissioning checklists and technical FAQs for both complete elevators and standalone components, with R&amp;D Manager and Factory Manager.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Field-to-design feedback loop: </b>channel recurring technical issues found in the field back to R&amp;D Manager (design), Quality Manager (defects) and Factory Manager (manufacturing) to drive product and process improvement.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;<b>Technical training: </b>design and deliver periodic technical training sessions for independent installers and component customers on commissioning and troubleshooting of Group products, reducing recurring support load over time.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>•&nbsp;&nbsp;&nbsp;&nbsp;Degree in Electrical, Mechanical or Mechatronic Engineering</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;6–8+ years in technical support, field service engineering, or product support; elevator, MEP or industrial-equipment sector strongly preferred</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Hands-on knowledge of elevator machines, control panels/controllers and door operators — able to read wiring diagrams and support controller parameterization</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Experience supporting external B2B customers (installers, dealers) is a strong advantage</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Arabic and English required — this role interfaces directly with field technicians and external installers</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>About </strong></span><span><strong>Calo</strong></span><p><span>Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.&nbsp;</span></p><br><br><span><strong>Role overview</strong></span><p><br><span>We are looking for an experienced Quality Controller who will be responsible for checking the quality of all incoming and outgoing material and products as well as the production procedures. You will be a firm advocate of quality in our business.</span></p><br><br><p><span>The ideal candidate will possess a trained eye for detail and will be reliable and committed. In depth knowledge and comprehension of quality standards is essential. The goal is to ensure that our products are made of flawless materials with well-functioning equipment. That way our customers will enjoy high-quality service so that we can achieve long-term success.</span></p><br><br><span><strong>Main Responsibilities</strong></span><ul><li><p><span>Inspect procedures of the entire production cycle (from purchasing to customer delivery) to ensure they are efficient and comply with Food Safety &amp; Quality standards.</span></p><br><br></li><li><p><span>Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials.</span></p><br><br></li><li><p><span>Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the concerned managers.</span></p><br><br></li><li><p><span>Maintain records of testing, information, and various metrics such as the number of defective products per day, kitchen inspection results, Hygiene &amp; Sanitation Inspection, etc.</span></p><br><br></li><li><p><span>Monitor the use of equipment to ensure it is safe and well-maintained and report any that doesn’t meet the requirements.</span></p><br><br></li><li><p><span>Select output samples and check them using appropriate methods (measuring dimensions, testing functionality, comparing to specifications, etc.)</span></p><br><br></li><li><p><span>Conduct staff awareness training sessions on food Safety &amp; quality</span></p><br><br></li><li><p><span>Support the team to develop and implement a food safety &amp; quality management system.</span></p><br><br></li><li><p><span>Address customer complaints by conducting a thorough investigation and preparing a corrective action plan for non-conformities.</span></p><br><br></li><li><p><span>Prepare and submit reports to the line manager.</span></p><br><br></li></ul><span><strong>Ideal Candidate</strong></span><ul><li><p><span>Must have had a minimum of 3 years of previous proven experience as a quality controller, or any relevant role in the catering or hotel industry.</span></p><br><br></li><li><p><span>Minimum Bachelor’s Degree from a Food Background (Food Technology/Food Science/Microbiology/Bio-Chemistry etc.) </span></p><br><br></li><li><p><span>Must be HACCP certified with a Level 03 as a minimum requirement.</span></p><br><br></li><li><p><span>Familiarity with quality testing machines and systems.</span></p><br><br></li><li><p><span>Proficiency in MS Office.</span></p><br><br></li><li><p><span>Strong verbal and written English language skills.</span></p><br><br></li><li><p><span>Possesses a confident, firm, and pleasant personality that can work well with a team.</span></p><br><br></li><li><p><span>Currently located in Kuwait.</span></p><br><br></li><li><p><span>Familiar with Kuwait's rules and regulations as per the municipality/MOH.</span></p><br><br></li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Scope:</b></p><ul><li>Design, implement, and optimize secure CI/CD pipelines.</li><li>Integrate automated security checks into build and deployment workflows.</li><li>Ensure pipelines are scalable, efficient, and aligned with best practices.</li><li>Support multi-environment deployments (dev, staging, production).</li><li>Design and manage OpenShift platform.</li><li>Administer containerization and orchestration platforms.</li><li>Maintain high availability, performance, and scalability of systems.</li><li>Embed security controls throughout the SDLC.</li><li>Implement and manage:</li><li><b>SAST (Static Application Security Testing)</b></li><li><b>DAST (Dynamic Application Security Testing)</b></li><li><b>Software Composition Analysis (SCA)</b></li><li><b>MAST (Mobile Application Security Testing)</b></li><li><b>Container and infrastructure security scanning</b></li><li>Evaluate, implement, and maintain DevSecOps toolchains.</li><li>Automate security testing and compliance reporting.</li><li>Integrate tools into CI/CD pipelines and developer workflows.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Qualifications</b></p><ul><li>Proven experience in DevOps/DevSecOps roles.</li><li>Strong expertise in CI/CD tools (e.g., Jenkins, GitLab CI/CD, BitBucket, Tekton).</li><li>Hands-on experience with OpenShift platform.</li><li>Experience with containerization (Docker) and orchestration (OpenShift).</li><li>Solid understanding of security tools:</li><li>SAST (e.g., SonarQube, Checkmarx)</li><li>DAST</li><li>SCA</li><li>MAST</li><li>PrismaCloud</li><li>HashiCorp.</li><li>Experience with Infrastructure as Code (Terraform, Ansible, etc.).</li><li>Knowledge of security best practices, frameworks, and compliance standards.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About The Client</b></p><p>A Kuwait-based organization operating within the food and beverage sector for more than a decade. The company develops and manages a portfolio of restaurant concepts, overseeing culinary operations, quality standards, and continuous operational excellence across multiple outlets</p><p><b>About The Role</b></p><p>To manage the movement of materials, furniture, fixtures, and equipment across projects, ensuring timely deliveries through effective coordination of international and local shipments, customs clearance, asset relocation, and accurate record‑keeping.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>About You</b></p><p>Ideal candidate would have the following:</p><ul><li>Bachelor's Degree or any relevant field</li><li>At least 3 + years of proven experience in coordinating international and local shipments.</li><li>Strong knowledge of customs clearance and import processes.</li><li>Background in importing technically regulated goods (e.g., lighting, electrical fixtures) with compliance certifications.</li><li>Skilled in working with freight forwarders, shippers, and customs agents.</li><li>Highly organized, reliable, and able to manage multiple concurrent shipments.</li><li>Strong documentation and record-keeping discipline.</li><li>Experience in fit-out, construction, FF&amp;E, or retail/hospitality supply chains would be desirable</li><li>Familiarity with GCC customs procedures and ports would be desirable</li><li>Experience coordinating deliveries across multiple sites and branches</li><li>Must have a valid Kuwait Transferable Visa 18</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate rule application scenarios — reading a compliance artifact (advertisement, disclosure, policy) against a specific regulation and citing the exact subsection that applies or is violated; Write sanctions alert disposition cases with structured false-positive reasoning documentation and escalation scenarios; Build compliance testing scenarios: sample selection, test design, findings documentation, and examiner-ready conclusion memos; Develop policy gap identification cases where an internal policy is silent on a regulatory requirement, contradicts the regulation, or has not been updated to reflect a recent change; Document all test cases with verified regulatory citations to the specific subsection — never approximated, never fabricated.<br> What we look for This opportunity is a good fit for professionals with a background in compliance, regulatory affairs, legal services, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Law, Finance, Economics, Business Administration, Accounting, or any related field; 2+ years of compliance, audit, legal, risk management, or financial services experience; Current or recent experience in compliance &amp; regulatory roles, financial crimes, or adjacent roles; Citation discipline as a core habit — able to identify the exact regulatory subsection that applies and flag uncertainty rather than approximate; CRCM, CAMS, or equivalent local credential is a strong positive signal; former regulatory examiner or inspector status is equally strong; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>IT Support Officer</p><p><b>Location:</b> Dajeej, Kuwait</p><p><br></p><p>Job Summary</p><p>We are seeking a dedicated and proactive IT Support Officer to join our team. The successful candidate will be responsible for supporting the organization's daily IT operations, including CCTV systems, network infrastructure, computers, printers, and user support. The ideal candidate should be technically skilled, eager to learn, and capable of handling multiple IT tasks in a fast-paced environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Monitor, operate, and troubleshoot CCTV surveillance systems.</li><li>Install, configure, and maintain IP and analog CCTV cameras.</li><li>Perform network cable installation, termination, and testing.</li><li>Configure and troubleshoot routers, switches, wireless access points, and network devices.</li><li>Install, configure, and maintain Windows operating systems.</li><li>Install, upgrade, and troubleshoot computer hardware and software.</li><li>Install, configure, and maintain printers, scanners, and other office equipment.</li><li>Create and manage user accounts, email accounts, and shared folders.</li><li>Configure network printers and file sharing.</li><li>Perform routine preventive maintenance on IT equipment.</li><li>Respond to user support requests and resolve technical issues promptly.</li><li>Maintain inventory records of IT equipment and accessories.</li><li>Coordinate with third-party vendors for IT-related services when required.</li><li>Assist in IT documentation, backups, and system maintenance.</li><li>Ensure all IT equipment is functioning efficiently and report any major issues to the IT Manager.</li><li>Support the installation of new IT equipment and office setups.</li></ul><p><br></p><p>Requirements</p><p><br></p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>1-3 years of experience in IT support or a similar role.</li><li>Good knowledge of Windows 10/11 installation, configuration, and troubleshooting.</li><li>Basic understanding of TCP/IP, LAN/WAN, DNS, DHCP, VPN, and network troubleshooting.</li><li>Experience with IP CCTV systems and DVR/NVR configuration.</li><li>Knowledge of structured cabling and network rack organization.</li><li>Experience installing and troubleshooting printers and multifunction devices.</li><li>Familiarity with Microsoft Office 365 and Outlook.</li><li>Basic knowledge of Active Directory and user account management.</li><li>Experience with antivirus software, system updates, and endpoint security.</li><li>Ability to diagnose hardware faults and replace computer components.</li><li>Good problem-solving and communication skills.</li><li>Ability to work independently and as part of a team.</li><li>Willingness to work flexible hours when required.</li><li>Valid Kuwait driving license will be an added advantage.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Strong troubleshooting and analytical thinking skills.</p><p>Hands-on experience with CCTV, networking, and end-user support.</p><p>Good understanding of IT hardware, peripherals, and office equipment.</p><p>Ability to prioritize tasks and manage multiple support requests efficiently.</p><p>Strong attention to detail and commitment to maintaining accurate records.</p><p>Good customer service skills with a professional and helpful attitude.</p><p>Ability to communicate technical issues clearly to non-technical users.</p><p>Basic knowledge of server support and backup procedures.</p><p>Familiarity with Microsoft Windows Server environments is an advantage.</p><p>Experience with remote support tools and ticketing systems is a plus.</p><p>Ability to work under pressure and respond quickly to urgent issues.</p><p>Willingness to learn new technologies and adapt to changing IT needs.</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><strong>About </strong> <strong>Calo</strong> <strong> </strong> <p>Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. </p> <strong>Role overview</strong> <p> <br>We are looking for an experienced Quality Controller who will be responsible for checking the quality of all incoming and outgoing material and products as well as the production procedures. You will be a firm advocate of quality in our business.</p> <p>The ideal candidate will possess a trained eye for detail and will be reliable and committed. In depth knowledge and comprehension of quality standards is essential. The goal is to ensure that our products are made of flawless materials with well-functioning equipment. That way our customers will enjoy high-quality service so that we can achieve long-term success.</p> <strong>Main Responsibilities</strong> <ul> <li> <p>Inspect procedures of the entire production cycle (from purchasing to customer delivery) to ensure they are efficient and comply with Food Safety &amp; Quality standards.</p> </li> <li> <p>Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials.</p> </li> <li> <p>Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the concerned managers.</p> </li> <li> <p>Maintain records of testing, information, and various metrics such as the number of defective products per day, kitchen inspection results, Hygiene &amp; Sanitation Inspection, etc.</p> </li> <li> <p>Monitor the use of equipment to ensure it is safe and well-maintained and report any that doesn t meet the requirements.</p> </li> <li> <p>Select output samples and check them using appropriate methods (measuring dimensions, testing functionality, comparing to specifications, etc.)</p> </li> <li> <p>Conduct staff awareness training sessions on food Safety &amp; quality</p> </li> <li> <p>Support the team to develop and implement a food safety &amp; quality management system.</p> </li> <li> <p>Address customer complaints by conducting a thorough investigation and preparing a corrective action plan for non-conformities.</p> </li> <li> <p>Prepare and submit reports to the line manager.</p> </li> </ul> <strong>Ideal Candidate</strong> <ul> <li> <p>Must have had a minimum of 3 years of previous proven experience as a quality controller, or any relevant role in the catering or hotel industry.</p> </li> <li> <p>Minimum Bachelor s Degree from a Food Background (Food Technology/Food Science/Microbiology/Bio-Chemistry etc.) </p> </li> <li> <p>Must be HACCP certified with a Level 03 as a minimum requirement.</p> </li> <li> <p>Familiarity with quality testing machines and systems.</p> </li> <li> <p>Proficiency in MS Office.</p> </li> <li> <p>Strong verbal and written English language skills.</p> </li> <li> <p>Possesses a confident, firm, and pleasant personality that can work well with a team.</p> </li> <li> <p>Currently located in Kuwait.</p> </li> <li> <p>Familiar with Kuwait's rules and regulations as per the municipality/MOH.</p> </li> </ul></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Purpose</b></p><p>The Operations Coordinator – Installation &amp; Maintenance is responsible for planning, coordinating, and monitoring field installation and maintenance activities for consumer electronics products to ensure timely service delivery, high customer satisfaction, efficient resource utilization, and compliance with company standards and service level agreements (SLAs).</p><p>The role acts as the primary operational link between customers, field teams, and internal stakeholders to ensure smooth execution of installation and maintenance requests.</p><p><br></p><p><b>Key Responsibilities</b></p><p><b>Service Operations Coordination</b></p><ul><li>Coordinate daily installation, preventive maintenance, corrective maintenance, and service schedules for field teams.</li><li>Assign work orders and optimize technician deployment based on location, capacity, urgency, and technical requirements.</li><li>Monitor job progress and ensure completion within agreed timelines and SLAs.</li><li>Track open service requests and proactively resolve delays or operational bottlenecks.</li><li>Ensure technicians receive complete job details, customer information, required tools, and spare parts before deployment.</li></ul><p><b>Customer Coordination</b></p><ul><li>Serve as the primary point of contact for customers regarding installation and maintenance appointments.</li><li>Confirm service schedules, communicate expected timelines, and provide updates on service status.</li><li>Manage customer escalations and coordinate timely resolution.</li><li>Ensure service quality and maintain high customer satisfaction levels.</li><li>Collect and review customer feedback after service completion.</li></ul><p><b>Team Supervision &amp; Support</b></p><ul><li>Supervise installation and maintenance teams and support efficient day-to-day operations.</li><li>Monitor technician attendance, productivity, utilization, and field performance.</li><li>Provide operational guidance and ensure adherence to service procedures and policies.</li><li>Coordinate technician training requirements and support performance improvement initiatives.</li><li>Conduct regular team meetings to review operational issues and priorities.</li></ul><p><b>Service Administration &amp; Reporting</b></p><ul><li>Maintain accurate records of service requests, installations, repairs, customer interactions, and service outcomes in the ERP/Service Management System.</li><li>Generate operational reports including:</li><li>Service request backlog</li><li>Technician utilization</li><li>First-time fix rate</li><li>Installation completion rate</li><li>SLA achievement</li><li>Customer satisfaction indicators</li><li>Track warranty and non-warranty service activities.</li></ul><p><b>Inventory &amp; Resource Coordination</b></p><ul><li>Coordinate availability and allocation of spare parts, accessories, tools, and installation materials.</li><li>Work closely with warehouse and procurement teams to minimize service delays.</li><li>Monitor field inventory usage and support inventory reconciliation activities.</li></ul><p><b>Compliance, Safety &amp; Continuous Improvement</b></p><ul><li>Ensure installation and maintenance activities comply with manufacturer requirements and company standards.</li><li>Promote safe working practices and compliance with HSE requirements.</li><li>Identify operational improvement opportunities and recommend process enhancements.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Qualifications</b></p><ul><li>Bachelor’s degree in Business Administration, Operations Management, Engineering, Electronics, or related field.</li><li>Professional certifications in service operations or project coordination are an advantage.</li></ul><p><b>Experience</b></p><ul><li>3–6 years of experience in service operations, installation operations, maintenance coordination, or after-sales service.</li><li>Experience in consumer electronics, home appliances, telecommunications, HVAC, or related industries preferred.</li><li>Experience supervising field teams is preferred.</li></ul><p><b>Technical Skills</b></p><ul><li>Service Management Systems / ERP or ticketing systems (SAP, Oracle, Dynamics, Zendesk or equivalent)</li><li>Scheduling and dispatch coordination</li><li>Microsoft Excel and Microsoft 365</li><li>Reporting and KPI tracking</li><li>Basic understanding of electronics installation and maintenance processes&nbsp;</li></ul><p><br></p></div>