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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who Are We ❓ We Are Foodics!<br> a leading restaurant management ecosystem and payment tech provider.<br> Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait.<br> We are currently serving customers and partners in over 35 different countries worldwide.<br> Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far!<br> making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.<br> Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.<br> The Job in a Nutshell We are looking to hire a dynamic and energetic Sales Executive to join our team.<br> This role is crucial in driving Foodics’ growth by sourcing, closing, and actively maximizing revenue from new and existing partners, particularly focusing on selling our SaaS software to restaurants.<br> The Sales Executive will play a pivotal role in expanding our international reach and boosting collaboration with digital third-party integration apps.<br> If you are passionate about sales, technology, and thrive in a fast-paced environment, we want to hear from you!<br> What Will You Do❓ Achieve Targets: Maintain a high closing ratio on qualified leads.<br> Meet and exceed daily, weekly, and monthly KPIs to hit sales targets.<br> Lead Generation and Acquisition: Generate new leads by leveraging digital marketing campaigns and participating in industry networking events.<br> Convert demo sessions into confirmed sales.<br> Relationship Management: Establish relationships with new strategic partners and maintain positive business relationships with existing and potential partners to ensure future sales.<br> CRM Proficiency: Use CRM systems to follow up on projects and cases related to customers, ensuring meticulous tracking and reporting of sales activities.<br> Data-Driven Approach: Leverage data and CRM insights to inform sales strategies and optimize performance.<br> Pipeline Generation: Proven ability to generate a sales pipeline that is four times the monthly quota.<br> Skill Development: Complete all scheduled training sessions on new product features and advanced sales techniques.<br> Achieve high scores on product knowledge assessments.<br> Innovative Mindset: Foster a creative and dynamic startup attitude, contributing innovative ideas to drive business growth.<br> What Are We Looking For❓ Educational Background: BS/BA degree in Business, Information Technology, Computer Science, or a related field.<br> Sales Experience: 2-3 years of direct sales experience in Information Technology, FMCG, Software, or SaaS industries is preferred.<br> Talented fresh graduates with a passion for SaaS sales will also be considered.<br> Analytical Skills: Strong analytical and problem-solving abilities.<br> Communication Skills: Excellent communication skills in English and Arabic.<br> Fluency in other languages is a plus.<br> Mobility: Valid driver’s license and access to a personal car, with a willingness to conduct fieldwork.<br> Independence: Self-starter with the ability to work independently across functional groups and manage multiple initiatives simultaneously.<br> Adaptability: Flexibility to thrive in a fast-paced and evolving environment.<br> Passion: Enthusiasm for technology and being part of a fast-growing SaaS company.<br> Who Will Excel❓ Previous experience in the SaaS, technology, or F&amp;B industry.<br> A proactive approach with a track record of exceeding sales targets.<br> A collaborative team player with a passion for driving growth and innovation.<br> What We Offer You❗ We believe you will love working at Foodics!<br> We offer highly competitive compensation packages, including bonuses and the potential for shares.<br> We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.<br> Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.<br> We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary <br></span><p>To assist customers by enhancing and promoting sales of products and services in the showroom. The job role focuses on obtaining the knowledge and skills to identify and fulfil customer needs, and direct sales transactions to achieve overall sales targets in cash, credit, warranty programs and accessories.</p><br> <br><br>Job Responsibilities <br><p><strong>Sales</strong></p><br> <ul> <li>Promotes products and services to customers</li> <li>Maximizes sales transactions to achieve and exceed sales targets.</li> <li>Strives to achieve pre-set sales targets in cash, credit, warranties and accessories</li> <li>Seeks to improve and enhance his/her level of product knowledge</li> <li>Ensuring sales opportunities are constantly converted to sales transactions</li> <li>Creating sales invoices and mastering BO &amp; POS applications.</li> </ul> <p><strong>Customer Service</strong></p><br> <ul> <li>Demonstrate presentable appearance, and a pleasant smiley face</li> <li>Provide high level of service to all customers</li> <li>Being constantly aware of customer needs</li> <li>Interacts with customers in a friendly and honest manner</li> <li>Demonstrates high level of product knowledge</li> <li>Recommends and encourages customers for best products and services based on their own needs</li> <li>Expedites sales process in an effective and efficient manner</li> <li>Explains D&amp;I&nbsp; and return and exchange policies to customers&nbsp;</li> <li>Avoids harsh arguments and conflicts with customers</li> </ul> <p><strong>Operations</strong></p><br> <ul> <li>Being aware of all in-store promotions, discounts, credit, coupons and etc...</li> <li>Keeps all company information including sales figures strictly confidential</li> <li>Follows all company safety and security procedures</li> <li>Conducts regular stock checks and liaising with stock control</li> <li>Reports and processes damaged display items to Showroom Manager</li> <li>Ensures all products are displayed as instructed/planograms</li> <li>Ensures all products in specified areas are accurately priced</li> <li>Maintains sales area accessible for customers, clean and tidy</li> <li>Conducts price changes as instructed by showroom management</li> <li>Masters computer applications (Outlook, SAP, POS &amp; BO)</li> </ul> <br><br>Candidate Requirements <br><ul> <li>0-2 years of experience,</li> <li>Good English language</li> <li>Good communication skills</li> <li>Ability to work in a team</li> </ul> <br><br>Education <br>Bachelor’s Degree<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>1.</span></strong><strong><u><span>JOB PURPOSE</span></u></strong></p><br><br><br><p>To drive revenue growth, profitability, and market share for DHL Aviation Cargo Sales (ACS) in Kuwait through the development and execution of strategic sales initiatives. The role is responsible for managing customer relationships, identifying new business opportunities, maintaining existing accounts, and ensuring that customer requirements are fully supported through close coordination with operational and regional ACS teams.</p><br><br><p>The ACS Sales Manager is accountable for achieving commercial targets, expanding the ACS customer portfolio, and delivering exceptional customer experience while maximizing aircraft capacity utilization and profitability.</p><br><br><p><strong><span>2.</span></strong><strong><u><span>PRINCIPAL ACCOUNTABILITIES</span></u></strong></p><br><br><br><ul><li>Develop and implement the ACS sales strategy for Kuwait in line with regional and global ACS objectives.</li><li>Achieve and exceed revenue, volume, yield, and profitability targets through effective sales planning and execution.</li><li>Identify, secure, and develop new ACS business opportunities within registered freight forwarders: consolidators, logistics providers, and key cargo customers.</li><li>Manage and grow existing customer portfolios through regular customer engagement, business reviews, and solution-based selling.</li><li>Build strong relationships with external customers and key decision-makers to ensure customer retention and long-term business growth.</li><li>Work closely with ACS Capacity Management, Operations, Gateway, and MENA ACS teams to optimize capacity utilization and maximize commercial opportunities.</li><li>Monitor market trends, competitor activities, and customer requirements to develop appropriate commercial responses and pricing strategies.</li><li>Prepare, negotiate, and manage customer quotations, agreements, and commercial proposals in accordance with company guidelines.</li><li>Ensure customer inquiries, quotations, and service issues are responded to promptly and professionally.</li><li>Maintain accurate sales pipeline management, customer records, forecasting, and reporting through approved sales systems and CRM tools.</li><li>Participate in customer visits, industry events, and business development activities to promote DHL ACS services.</li><li>Support network optimization initiatives and contribute to improving customer satisfaction and operational efficiency.</li><li>Ensure compliance with DHL policies, commercial procedures, aviation regulations, and security requirements.</li><li>DSO management</li></ul><br><strong><u>3. NATURE AND SCOPE</u></strong><br><strong>a) Context</strong><br>The ACS Sales Executive is responsible for driving the commercial success of DHL Aviation Cargo Sales within Kuwait. The role requires a balance between strategic business development and day-to-day account management while coordinating closely with operations, capacity management, and regional ACS teams.<br> The position plays a critical role in maximizing available network capacity, increasing revenue generation, and ensuring customers receive reliable and competitive ACS solutions<br><strong>b) Reporting Relationships</strong><br> Direct Line Manager: Commercial Director Kuwait<br>• Functional Relationships: ACS MENA Team<br>• ACS Capacity Management<br>• ACS Worldwide Offices<br>• Country ACS Teams<br>• Gateway and Operations Teams<br>• Aviation Management<br>• Customer Service Teams<br><strong>c) Contacts</strong><br><strong>a. Internal</strong><br>• ACS MENA Management<br>• ACS Capacity Management Team<br>• Country Management<br>• Sales and Commercial Teams<br>• Gateway Operations<br>• Freight Desk<br>• Customer Service Department<br><strong>b. External</strong><br>• Freight Forwarders<br>• Logistics Providers<br>• Consolidators<br>• Ground Handling Agents<br>• Industry Stakeholders<br><strong>d) Problem Solving</strong><br>• Resolve customer service and operational challenges impacting cargo movement.<br>• Identify alternative routing and capacity solutions during disruptions.<br>• Address commercial and pricing issues while maintaining profitability.<br>• Balance customer requirements against operational constraints and network limitations.<br>• Develop creative solutions to secure new business and retain existing accounts.<br><strong>e) Decision Making</strong><br>The role requires independent judgment in:<br>• Business development and customer acquisition activities.<br>• Pricing recommendations and commercial negotiations within delegated authority.<br>• Customer prioritization and opportunity management.<br>• Escalation of operational and commercial issues.<br>• Capacity allocation recommendations to maximize revenue opportunities.<br><strong>f) Planning and Organization</strong><br>• Develop annual sales plans and business development strategies.<br>• Maintain an active sales pipeline and account management schedule.<br>• Conduct regular customer visits and business reviews.<br>• Coordinate with regional and operational stakeholders to support commercial objectives.<br>• Monitor sales performance and implement corrective actions where required.<br><strong>g) Job Challenge</strong><br>• Achieving revenue and volume targets within highly competitive market conditions.<br>• Balancing customer demands with network and capacity limitations.<br>• Managing multiple customer opportunities simultaneously.<br>• Responding effectively to market fluctuations and competitor actions.<br>• Delivering commercial growth while maintaining operational excellence and customer satisfaction.<br>• Operating under time-sensitive conditions that require proactive and reactive decision-making.<br><p><strong><u>4. KNOWLEDGE, SKILLS &amp; EXPERIENCE</u></strong></p><br><br><p> <strong>Experience</strong></p><br><br><p>• Minimum 5 years' experience in air cargo, airline, freight forwarding, aviation logistics, or cargo sales.</p><br><br><p>• Proven track record in business development and account management.</p><br><br><p>• Experience within international logistics, airline cargo, or express industry preferred.</p><br><br><p>• Strong commercial negotiation and relationship management experience.</p><br><br><p>• Strong sales and business development capabilities.</p><br><br><p>• Excellent negotiation and influencing skills.</p><br><br><p>• Strong customer relationship management skills.</p><br><br><p>• Commercial acumen with strong analytical abilities.</p><br><br><p>• Excellent verbal and written communication skills.</p><br><br><p>• Ability to work under pressure and manage multiple priorities.</p><br><br><p>• Strong presentation and reporting skills.</p><br><br><p>• Proficient in Microsoft Office applications and CRM systems.</p><br><br><br><p><strong>Qualifications</strong></p><br><br><p>• Bachelor’s degree in business, Logistics, Supply Chain, Aviation Management</p><br><br><p>• Professional sales or logistics qualifications advantageous.</p><br><br><br><p><strong>Languages</strong></p><br><br><p>• Fluent in English (written and verbal).</p><br><br><p>• Arabic language skills would be an advantage.</p><br><br><br><p><strong><u>5. DIMENSIONS</u></strong></p><br><br><p>• Responsible for delivering Kuwait ACS revenue and volume targets.</p><br><br><p>• Manage and develop a portfolio of key ACS customers.</p><br><br><p>• Generate new business opportunities and secure additional market share.</p><br><br><p>• Conduct regular customer meetings, business reviews, and sales presentations.</p><br><br><p>• Maintain accurate sales forecasting and reporting.</p><br><br><p>• Support network capacity optimization through effective commercial planning.</p><br><br><p>• Contribute to customer retention and profitability objectives.</p><br><br><p>• DSO</p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About the Role</b></p><p>DHL Express Kuwait is looking for a driven ACS Sales Executive to join our Aviation Cargo Sales team in Kuwait. In this role, you'll take ownership of growing our air cargo customer portfolio — winning new business with freight forwarders, consolidators, and logistics providers, while managing and expanding relationships with existing accounts.</p><p>You'll work closely with our Capacity Management, Operations, and MENA ACS teams to make sure customer needs are met while maximizing aircraft capacity and profitability. If you know the air cargo world, know how to build lasting client relationships, and want to be part of a global leader in logistics, we'd love to hear from you.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Develop and execute the ACS sales strategy for Kuwait, aligned with regional and global objectives</li><li>Hit and exceed revenue, volume, yield, and profitability targets</li><li>Identify and win new business with freight forwarders, consolidators, and key cargo customers</li><li>Manage and grow existing accounts through regular engagement, business reviews, and solution-based selling</li><li>Build strong relationships with customers and key decision-makers to drive retention and long-term growth</li><li>Coordinate with Capacity Management, Operations, Gateway, and MENA ACS teams to optimize capacity and commercial opportunities</li><li>Track market trends and competitor activity to shape pricing and commercial strategy</li><li>Prepare and negotiate customer quotations, agreements, and commercial proposals</li><li>Respond promptly and professionally to customer inquiries and service issues</li><li>Maintain accurate sales pipeline, customer records, and forecasting through CRM tools</li><li>Represent DHL ACS at customer visits, industry events, and business development activities</li><li>Manage Days Sales Outstanding (DSO) for your customer portfolio</li><li>Ensure compliance with DHL policies, aviation regulations, and security requirements</li></ul><p><br></p><p><b>What We're Looking For</b></p><ul><li>Minimum 5 years' experience in air cargo, airline, freight forwarding, aviation logistics, or cargo sales</li><li>A proven track record in business development and account management</li><li>Experience in international logistics, airline cargo, or the express industry is a strong plus</li><li>Strong commercial negotiation, influencing, and relationship management skills</li><li>Solid commercial acumen with good analytical ability</li><li>Excellent verbal and written communication and presentation skills</li><li>Comfortable managing multiple priorities under pressure</li><li>Proficiency in Microsoft Office and CRM systems</li></ul><p><br></p><p><b>Qualifications</b></p><ul><li>Bachelor's degree in Business, Logistics, Supply Chain, or Aviation Management</li><li>Professional sales or logistics certifications are an advantage</li></ul><p><br></p><p><b>Languages</b></p><ul><li>Fluent English (written and spoken) required</li><li>Arabic language skills are an advantage</li></ul><p><br></p><p><b>Why DHL</b></p><p>Join the world's leading logistics company and be part of a team that keeps global trade moving. You'll get the platform, network, and support of a true industry leader — with real ownership over your customer portfolio and commercial results.</p><p>Interested candidates who meet the above criteria are encouraged to apply with an updated CV.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ol><li>Experience with sales pipeline management and CRM systems.</li><li>Skilled in preparing, negotiating, and managing customer quotations, agreements, and commercial proposals.</li><li>Experience coordinating with capacity management, operations, and gateway teams to optimize commercial outcomes.</li><li>Established relationships with freight forwarders, consolidators, and logistics providers.</li><li>Experience contributing to network/capacity optimization initiatives.</li><li>Arabic language skills (in addition to fluent English).</li></ol></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a Sales Executive for our Aftermarket &amp; OES Auto Spare Parts division. This role is essential for driving sales and expanding the company's presence in the automotive market of Kuwait. As a Sales Executive, you will manage outdoor sales activities, promote genuine and aftermarket auto spare parts, and develop relationships with clients. Your efforts will directly influence our growth and customer satisfaction, making this an exciting opportunity for motivated individuals.</p><ol><li><b>Responsibilities: </b>Handle outdoor sales of automotive spare parts, including genuine and aftermarket products, ensuring customer needs are met effectively.</li><li>Identify and develop new business opportunities within the Kuwait automotive market, driving sales growth through strategic outreach.</li><li>Manage daily orders from local customers, including small retail shops and cooperatives, ensuring timely fulfillment.</li><li>Promote and sell aftermarket and OES spare parts to wholesale shops, automotive retailers, and trade customers.</li><li>Conduct regular client visits to maintain relationships and assess needs, providing effective solutions.</li><li>Collaborate with the marketing team to develop promotional strategies that communicate our product offerings.</li><li>Prepare and deliver sales presentations to potential clients, showcasing our products and aligning with their requirements.</li><li>Negotiate contracts and pricing with clients, ensuring compliance with company policies.</li><li>Monitor sales performance metrics and provide updates to management, identifying areas for improvement.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Demonstrated sales ability with a proven track record in the automotive spare parts industry.</li><li>Strong communication and interpersonal skills for building client relationships.</li><li>Ability to identify market trends and customer preferences for strategic sales initiatives.</li><li>Proficiency in CRM software and sales analytics tools for managing customer interactions.</li><li>Effective negotiation skills to secure advantageous terms and foster partnerships.</li><li>Self-motivated with the ability to work independently and collaboratively.</li><li>Adaptability to changing market dynamics and a commitment to ongoing professional development.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Exhibition Sales Representative is responsible for driving revenue through the sale of exhibition booths and sponsorship packages across Artex's portfolio of events in Kuwait and the GCC. The role requires a proactive, target-driven individual who can independently manage a full sales pipeline from prospecting to contract signing.</p><p><b>Sales &amp; Business Development</b></p><ul><li>Identify, research, and prospect potential exhibitors across target industries for each event</li><li>Build and maintain a healthy pipeline of qualified leads at all times</li><li>Conduct outreach via phone, email, WhatsApp, and in-person meetings</li><li>Present and pitch Artex's exhibition packages to potential clients</li><li>Negotiate booth sizes, locations, and pricing in line with approved rate cards</li><li>Close deals and secure signed exhibitor contracts within agreed timelines</li><li>Consistently meet and exceed individual booth sales targets per event</li></ul><p><b>Client Relationship Management</b></p><ul><li>Develop and maintain long-term relationships with exhibitors, brands, and corporate accounts</li><li>Serve as the primary point of contact for assigned accounts throughout the sales process</li><li>Follow up with past exhibitors to secure repeat participation in future editions</li><li>Build a personal network within Kuwait's business community across multiple sectors</li></ul><p><b>Coordination &amp; Reporting</b></p><ul><li>Maintain accurate and up-to-date records of all leads, opportunities, and deals in the CRM system</li><li>Provide weekly pipeline reports and sales forecasts to the Sales Manager</li><li>Coordinate with the operations team to communicate exhibitor requirements and booth allocations</li><li>Attend internal planning meetings and contribute to event sales strategy</li><li>Represent Artex professionally at industry events, trade functions, and client meetings</li></ul><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong negotiation and closing skills with a proven ability to meet sales targets</li><li>Excellent verbal and written communication in both Arabic and English</li><li>Confident presenter, comfortable pitching to decision-makers at all levels</li><li>Highly organized with the ability to manage multiple accounts and deadlines simultaneously</li><li>Self-motivated and able to work independently with minimal supervision</li><li>Proficiency in CRM tools to manage and track the sales pipeline</li><li>Solid understanding of the Kuwait and GCC business landscape</li><li>Existing network of contacts across local brands, SMEs, and corporate accounts</li><li>Ability to work under pressure in a fast-paced, target-driven environment</li><li>Commercial awareness and understanding of exhibition and events industry dynamics</li></ul><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About The Client</b></p><p>A well-established construction and engineering firm with a strong track record in delivering turnkey building and infrastructure projects across the public and private sectors. The organization operates in line with international standards, holding ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2004 certifications. Its expertise covers project management, civil works, utilities, electrical systems, water facilities, and integrated engineering solutions.</p><p><b>About The Role</b></p><p>To drive sales growth within the Electrical Wholesale Division by managing customer inquiries, preparing quotations, processing orders, and maintaining strong client relationships. The role focuses on sales activities, ensuring efficient handling of wholesale customers and supporting the division's overall business objectives.</p><p>&nbsp;</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>About You&nbsp;</b></p><p>The ideal candidate would have the following:</p><ul><li>Bachelor's degree in Electrical Engineering, Business Administration, or a related field</li><li>Minimum 5 years of experience in electrical product sales (preferably wholesale).</li><li>Strong knowledge of electrical materials and wholesale distribution practices.</li><li>Excellent communication and negotiation skills.</li><li>Ability to work independently in an indoor/outdoor sales environment.</li><li>Proficiency in preparing quotations and handling order processing</li><li>With a valid transferable Visa - 18</li><li>Valid Kuwait Driving License</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Role Name – Sales Executive – Commercial. </span></strong></p><br> <p><span>Retain existing and develop new customers by exercising company values. Contribute to the overall Logistics Sales budget by achieving personal budget and effectively selling all line of products and services available within the business unit.</span></p><br> <p><strong><span>Job Responsibilities</span></strong></p><br> <p><span>Main responsibilities</span></p><br> <p><span>•&nbsp;&nbsp; &nbsp;Responsible for securing new customers and maintaining and developing existing accounts.<br>•&nbsp;&nbsp; &nbsp;Meet and exceed target set in terms of contributing and generating revenue for the department.<br>•&nbsp;&nbsp; &nbsp;Conduct and report minimum number of sales leads set by the management and transform a minimum of those into revenue generating business.<br>•&nbsp;&nbsp; &nbsp;Follow up on customer communications in a timely and professional manner.<br>•&nbsp;&nbsp; &nbsp;Support Customer Service and work closely with Operations and Documentation on the execution of customer service contracts.<br>•&nbsp;&nbsp; &nbsp;Assimilate market information and take part in the overall business development through weekly / monthly sales meetings.<br>•&nbsp;&nbsp; &nbsp;Follow up with clients for outstanding supported by the Finance Controller.<br>•&nbsp;&nbsp; &nbsp;Maintain updated existing and potential customer list.<br>•&nbsp;&nbsp; &nbsp;Prepare weekly activity report, updated prospect list and sales call plan for following week and submit same to the CSM weekly.<br>•&nbsp;&nbsp; &nbsp;Keep self-updated on competitors activities and industry related information.</span></p><br> <p><span>•&nbsp;&nbsp; &nbsp;Customer satisfaction measured against targets set.<br>•&nbsp;&nbsp; &nbsp;Achieving sales target set by the organizations.<br>•&nbsp;&nbsp; &nbsp;Achieve 75% of the budget revenue should come from new customers.<br>•&nbsp;&nbsp; &nbsp;Weekly update on customer receivable to be updated.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Maintain the existing customers in freight forwarding.<br></span></p><br> <p><strong><span>Candidate Requirements</span></strong></p><br> <p><span>Mandatory requirements.</span></p><br> <p><span>•&nbsp;&nbsp; &nbsp;University graduate.<br>•&nbsp;&nbsp; &nbsp;Minimum of 2 – 3 years’ experience in Sales &amp; Marketing with a proven record.<br>•&nbsp;&nbsp; &nbsp;Computer Literate.<br>•&nbsp;&nbsp; &nbsp;Effective communication and Presentation skill.</span></p><br> <p><span>Additional preferences.</span></p><br> <p><span>•&nbsp;&nbsp; &nbsp;Graduation in Int’l trade / Shipping / Supply chain management or in any faculty.<br>•&nbsp;&nbsp; &nbsp;Good grooming and appearance<br>•&nbsp;&nbsp; &nbsp;Interpersonal &amp; negotiation skills.<br>•&nbsp;&nbsp; &nbsp;Knowledge of geography, local language, tradition</span><span> and the market.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Role Statement&nbsp;:</b></p><p>To lead and manage all GMC retail sales operations, including new vehicle sales, used and certified vehicle sales, vehicle warehouse operations, vehicle administration activities, and new vehicle delivery functions, ensuring achievement of approved sales, profitability, customer satisfaction, inventory management, and business growth objectives. The position is responsible for driving retail sales performance, maximizing profitability, optimizing inventory utilization, enhancing customer experience, ensuring effective utilization of the Kerridge Drive system, supporting the sale of valueadded products and services, maintaining compliance with General Motors standards, and providing strategic leadership to support sustainable business growth and operational excellence.&nbsp;</p><p><b>Principal Responsibilities:</b></p><p>• Sales Performance &amp; Profitability </p><p>1. Develop and implement retail sales strategies, business plans, and operational initiatives to achieve approved new vehicle sales volume, revenue, gross profit, market share, and profitability targets. </p><p>2. Direct and oversee showroom sales operations to ensure achievement of approved sales targets, effective customer engagement, and compliance with company and General Motors retail sales standards. </p><p>3. Oversee used and certified vehicle operations, including vehicle acquisition, trade-in evaluation, pricing, reconditioning, inventory management, stock rotation, disposal activities, and profitability performance. </p><p>4. Monitor and support the achievement of General Motors accessories, warranty extension, AAA membership, and related value-added product sales targets by coordinating with Sales, Parts, and related departments to maximize penetration, customer value, and profitability. • Inventory Management &amp; Vehicle Availability </p><p>5. Oversee vehicle warehouse operations and coordinate with Vehicle Ordering &amp; Administration to ensure optimal vehicle mix, stock availability, vehicle readiness, inventory aging control, stock accuracy, and timely allocation of vehicles to support retail sales objectives. </p><p>6. Monitor inventory performance and implement corrective actions to improve stock rotation, reduce aged inventory, and support profitability objectives. • Customer Experience &amp; Vehicle Delivery </p><p>7. Ensure achievement of customer satisfaction and Net Promoter Score (NPS) objectives through effective management of the sales and vehicle delivery experience. </p><p>8. Coordinate with the CRM Department to review customer feedback, Net Promoter Score (NPS) results, customer satisfaction trends, complaint analysis, and customer experience initiatives, and implement corrective actions to continuously improve retail sales performance and customer satisfaction.</p><p>9. Oversee the New Vehicle Delivery (NVD) function through the Assistant Manager – NVD to ensure vehicles are delivered accurately, completely, and within approved timelines, and in accordance with established delivery standards and customer experience requirements.&nbsp;</p><p>10. Oversee vehicle administration, traffic processing, sales administration, and retail sales support activities to ensure timely completion of vehicle registration, documentation, invoicing coordination, delivery requirements, and compliance with company procedures.&nbsp;</p><p>11. Ensure customer complaints and service concerns relating to retail sales and vehicle delivery are investigated and resolved in a timely and professional manner.&nbsp;</p><p><b>• Cross-Functional Coordination&nbsp;</b></p><p>12. Coordinate with the Service Department regarding used vehicle inspections, reconditioning requirements, technical evaluations, and tire replacement requirements for new and used vehicle inventory. </p><p>13. Coordinate with Fleet Sales, Marketing, Finance, Parts, and other internal departments to support retail sales performance, customer satisfaction, inventory optimization, and business growth initiatives.&nbsp;</p><p><b>• Financial &amp; Business Management </b></p><p>14. Prepare, manage, and monitor the Retail Sales Department budget, operating expenses, and business performance to ensure achievement of approved financial objectives. </p><p>15. Review retail sales pricing strategies, promotional campaigns, and commercial initiatives to maximize profitability and market competitiveness. </p><p>16. Review departmental financial and operational reports and implement corrective actions where required to improve business performance.&nbsp;</p><p><b>• Principal (GM) Compliance &amp; Standards</b> </p><p>17. Ensure compliance with General Motors standards, programs, training requirements, certifications, reporting obligations, incentive programs, and retail operating guidelines. </p><p>18. Maintain effective working relationships with General Motors representatives and participate in principal reviews, business planning activities, performance evaluations, and implementation of principal initiatives.&nbsp;</p><p><b>• Reporting &amp; Performance Monitoring</b> </p><p>19. Ensure effective utilization, accuracy, and compliance of the Kerridge Drive system within Retail Sales operations, and coordinate with the IT Department regarding system enhancements, reporting requirements, user access, process improvements, and operational support. </p><p>20. Review and submit accurate operational, sales, inventory, customer satisfaction, and financial reports to management and General Motors within established timelines. </p><p>21. Monitor departmental performance indicators and recommend actions to improve operational effectiveness and business results.&nbsp;</p><p><b>• Leadership &amp; People Management</b> </p><p>22. Lead, coach, develop, and evaluate subordinate managers and employees to ensure high levels of performance and engagement. </p><p>23. Ensure manpower requirements, succession planning, employee development, workforce capability building, and organizational capability within the Retail Sales Department are aligned with current and future business requirements. </p><p>•<b> Continuous Improvement</b> </p><p>24. Identify and implement operational improvements to enhance sales productivity, inventory utilization, vehicle delivery efficiency, customer experience, and profitability. </p><p>•<b> Compliance and Other Duties </b></p><p>25. Ensure compliance with delegated authorities, internal controls, legal requirements, and ethical business practices. </p><p>26. Work according to established policies and professional standards. </p><p>27. Comply with all operational, audit and regulatory compliance/AML (if applicable) policies and procedures. </p><p>28. Comply with Health, Safety and Environmental policies and procedures to maintain safe working environment. </p><p>29. Perform other related duties as assigned and undertake additional duties if required as part of the job role.&nbsp;</p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Academic Qualification: </b>Bachelor's Degree in Business Administration, Marketing, Management, or a related field.&nbsp;</p><p><b>Professional Certifications: </b>Automotive sales, leadership, customer experience, or management-related professional certifications are preferred.&nbsp;</p><p><b>Work Experience: </b></p><p>•&nbsp;Minimum 12 years of experience in automotive sales operations.&nbsp;</p><p>•&nbsp;Minimum 7 years in a senior management role within automotive retail sales.</p><p>•&nbsp;Experience dealing with automotive principals/OEMs and retail sales operations.&nbsp;</p><p>•&nbsp;Experience in budget management, inventory planning, customer experience, and team leadership.&nbsp;</p><p><br></p><p><b>Health, Safety &amp; Environmental Requirements:</b></p><p><b>&nbsp;</b>Comply with all applicable Health, Safety and Environmental (HSE) policies, procedures, and guidelines and promote a safe working environment.&nbsp;</p></div>

<div ><div ><div lucida console", sans-serif; font-size: 13px; display: inline;"><p class="MsoHeader" ><strong><span >1.<span Times New Roman";">        <span> </span></span></span></strong><strong><u><span >JOB PURPOSE</span></u></strong></p><p ></p><p class="MsoBodyText3" >To drive revenue growth, profitability, and market share for DHL Aviation Cargo Sales (ACS) in Kuwait through the development and execution of strategic sales initiatives. The role is responsible for managing customer relationships, identifying new business opportunities, maintaining existing accounts, and ensuring that customer requirements are fully supported through close coordination with operational and regional ACS teams.</p><p class="MsoBodyText3" >The ACS Sales Manager is accountable for achieving commercial targets, expanding the ACS customer portfolio, and delivering exceptional customer experience while maximizing aircraft capacity utilization and profitability.</p></div><div ><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; margin: 6pt 0in 0.0001pt 0.35in; text-indent: -0.35in;"><strong><span >2.<span Times New Roman";">        </span></span></strong><strong><u><span >PRINCIPAL ACCOUNTABILITIES</span></u></strong></p><p lucida console", sans-serif; font-size: 13px; text-align: justify;"></p><ul lucida console", sans-serif; font-size: 13px; margin-top: 0in;"><li >Develop and implement the ACS sales strategy for Kuwait in line with regional and global ACS objectives.</li><li >Achieve and exceed revenue, volume, yield, and profitability targets through effective sales planning and execution.</li><li >Identify, secure, and develop new ACS business opportunities within registered freight forwarders: consolidators, logistics providers, and key cargo customers.</li><li >Manage and grow existing customer portfolios through regular customer engagement, business reviews, and solution-based selling.</li><li >Build strong relationships with external customers and key decision-makers to ensure customer retention and long-term business growth.</li><li >Work closely with ACS Capacity Management, Operations, Gateway, and MENA ACS teams to optimize capacity utilization and maximize commercial opportunities.</li><li >Monitor market trends, competitor activities, and customer requirements to develop appropriate commercial responses and pricing strategies.</li><li >Prepare, negotiate, and manage customer quotations, agreements, and commercial proposals in accordance with company guidelines.</li><li >Ensure customer inquiries, quotations, and service issues are responded to promptly and professionally.</li><li >Maintain accurate sales pipeline management, customer records, forecasting, and reporting through approved sales systems and CRM tools.</li><li >Participate in customer visits, industry events, and business development activities to promote DHL ACS services.</li><li >Support network optimization initiatives and contribute to improving customer satisfaction and operational efficiency.</li><li >Ensure compliance with DHL policies, commercial procedures, aviation regulations, and security requirements.</li><li >DSO management</li></ul><div ><strong ><u ><font face="arial" size="3"><br></font></u></strong></div><div ><strong ><u ><font face="arial" size="3">3. NATURE AND SCOPE</font></u></strong></div><div lucida console", sans-serif; font-size: 13px; text-align: justify;"></div></div><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>a) Context</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">The ACS Sales Executive is responsible for driving the commercial success of DHL Aviation Cargo Sales within Kuwait. The role requires a balance between strategic business development and day-to-day account management while coordinating closely with operations, capacity management, and regional ACS teams.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"> The position plays a critical role in maximizing available network capacity, increasing revenue generation, and ensuring customers receive reliable and competitive ACS solutions</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>b) Reporting Relationships</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">  Direct Line Manager: Commercial Director Kuwait</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Functional Relationships: ACS MENA Team</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS Capacity Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS Worldwide Offices</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Country ACS Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Gateway and Operations Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Aviation Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Customer Service Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>c) Contacts</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>a. Internal</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS MENA Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS Capacity Management Team</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Country Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Sales and Commercial Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Gateway Operations</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Freight Desk</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Customer Service Department</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>b. External</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Freight Forwarders</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Logistics Providers</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Consolidators</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Ground Handling Agents</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Industry Stakeholders</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>d) Problem Solving</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Resolve customer service and operational challenges impacting cargo movement.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Identify alternative routing and capacity solutions during disruptions.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Address commercial and pricing issues while maintaining profitability.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Balance customer requirements against operational constraints and network limitations.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Develop creative solutions to secure new business and retain existing accounts.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>e) Decision Making</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">The role requires independent judgment in:</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Business development and customer acquisition activities.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Pricing recommendations and commercial negotiations within delegated authority.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Customer prioritization and opportunity management.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Escalation of operational and commercial issues.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Capacity allocation recommendations to maximize revenue opportunities.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>f) Planning and Organization</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Develop annual sales plans and business development strategies.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Maintain an active sales pipeline and account management schedule.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Conduct regular customer visits and business reviews.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Coordinate with regional and operational stakeholders to support commercial objectives.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Monitor sales performance and implement corrective actions where required.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>g) Job Challenge</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Achieving revenue and volume targets within highly competitive market conditions.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Balancing customer demands with network and capacity limitations.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Managing multiple customer opportunities simultaneously.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Responding effectively to market fluctuations and competitor actions.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Delivering commercial growth while maintaining operational excellence and customer satisfaction.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Operating under time-sensitive conditions that require proactive and reactive decision-making.</div><div ><u ><font face="arial" size="3"><br></font></u><div ><p class="MsoHeader" ><strong ><u ><font face="arial" size="3">4. KNOWLEDGE, SKILLS & EXPERIENCE</font></u></strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; margin-left: 0.25in; text-indent: -0.2in;"> <strong>Experience</strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Minimum 5 years' experience in air cargo, airline, freight forwarding, aviation logistics, or cargo sales.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Proven track record in business development and account management.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Experience within international logistics, airline cargo, or express industry preferred.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong commercial negotiation and relationship management experience.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong sales and business development capabilities.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Excellent negotiation and influencing skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong customer relationship management skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Commercial acumen with strong analytical abilities.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Excellent verbal and written communication skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Ability to work under pressure and manage multiple priorities.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong presentation and reporting skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Proficient in Microsoft Office applications and CRM systems.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><br></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><strong>Qualifications</strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Bachelor’s degree in business, Logistics, Supply Chain, Aviation Management</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Professional sales or logistics qualifications advantageous.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><br></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><strong>Languages</strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Fluent in English (written and verbal).</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Arabic language skills would be an advantage.</p><p class="MsoHeader" ><strong ><font face="arial black" size="2"><u><br></u></font></strong></p><p class="MsoHeader" ><strong ><font face="arial" size="3"><u >5. DIMENSIONS</u></font></strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Responsible for delivering Kuwait ACS revenue and volume targets.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Manage and develop a portfolio of key ACS customers.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Generate new business opportunities and secure additional market share.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Conduct regular customer meetings, business reviews, and sales presentations.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Maintain accurate sales forecasting and reporting.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Support network capacity optimization through effective commercial planning.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Contribute to customer retention and profitability objectives.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• DSO</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><br></p></div></div><br class="Apple-interchange-newline"></div>

<div><div ><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span Times New Roman", serif; font-size: 11pt;"><div ><p class="MsoHeading7" ><strong><u><span >Accountabilities</span></u></strong></p></div>Customer:</span></strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><ul ><li><span Times New Roman", serif; font-size: 11pt;">Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ensure that a high level of professional rapport is developed and maintained with all customers</span></li><li><span Times New Roman", serif; font-size: 11pt;">Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</span></li><li><span Times New Roman", serif; font-size: 11pt;">Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade</span></li><li><span Times New Roman", serif; font-size: 11pt;">Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business</span></li><li><span Times New Roman", serif; font-size: 11pt;">Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span Times New Roman", serif; font-size: 11pt;">Internal:</span></strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><ul ><li><span Times New Roman", serif; font-size: 11pt;">Liaise with every department that is responsible for customers</span></li></ul><div><font face="Times New Roman, serif"><div ><p ><strong><span >Process:</span></strong></p></div><ul ><li><font face="Times New Roman, serif">Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers</font></li><li><font face="Times New Roman, serif">Monitor credit issues and liase with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected</font></li><li><font face="Times New Roman, serif">Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring</font></li><li><font face="Times New Roman, serif">Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently</font></li><li><font face="Times New Roman, serif">Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early</font></li></ul><div><div ><p class="MsoHeading7" ><strong><u><span >Skills / Qualifications</span></u></strong></p><p class="MsoHeading7" ><strong><u><span ><br></span></u></strong></p></div><div ><p ><span >Problem Solving:</span></p><div ><p ></p><ul ><li><span >There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business.</span></li><li><span >There will also be service issues, billing queries, and other ad hoc problems that will arise.</span></li><li><span >The core function of a Tele Sales agent is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, there are always senior management available to assist.</span></li></ul><div><font face="Times New Roman, serif"><span ><div ><p ><strong><span >Customer Orientation:</span></strong></p><div ><p ></p><ul ><li><span >Is focused on identifying and meeting customer needs. <span> </span>Acts to establish a long term business partnership with internal and external customers.</span></li></ul><div ><br></div></div></div><strong>Planning and Organizing:</strong></span></font></div><div><ul ><li><font face="Times New Roman, serif"><span >Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</span></font></li><li><font face="Times New Roman, serif"><span >The planning and organization will be monitored by the Direct Channel Manager.</span></font></li></ul></div><div ><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Decision Making</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">When negotiating rates and contracts, agents are authorised to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</span></li><li><span Times New Roman", serif; font-size: 11pt;">In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div></font></div></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Results Orientation</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><strong><font face="Times New Roman, serif"><span ></span></font></strong></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Teamwork</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.</span></li></ul></div><br></div></font></div></div><div lucida console", sans-serif; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><font face="Times New Roman, serif" ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Accountability</span></strong></p><ul ><li><font face="Times New Roman, serif"><span ><div ><span Times New Roman", serif; font-size: 11pt;">Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures.<span> <span> </span></span>Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.</span></div></span></font></li></ul><div ><span ><br></span></div><div ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Communication Skills</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Self Management</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><span ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Attention to Detail</span></strong></p><ul ><li><font face="Times New Roman, serif"><span ><div ><span Times New Roman", serif; font-size: 11pt;">Is thorough and complete in performing all aspects of the job.<span> <span> </span></span>Stays focused on the details of the job, no matter how small.<span> <span> </span></span>Checks and monitors work to ensure accuracy.</span></div></span></font></li></ul></div></span></font></div></div><div ><br><span><strong ><u>Experience</u></strong></span></div></div><div ><span ><u><br></u></span><div ><span><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Essential:</span></strong></p><p ></p><div ><div ><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Excellent verbal communication skills and interpersonal style</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent personal presentation, grooming and hygiene</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent organizational skills, including ability to prioritize workload</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ability to effectively contribute as a team member as part of a busy team</span></li><li><span Times New Roman", serif; font-size: 11pt;">Proven ability to work under pressure in a fast paced, time sensitive environment</span></li><li><span Times New Roman", serif; font-size: 11pt;">Demonstrated ability to use initiative/judgement to solve job related issues</span></li><li><span Times New Roman", serif; font-size: 11pt;">Good understanding of DHL Network</span></li><li><span Times New Roman", serif; font-size: 11pt;">Strong problem solving capability</span></li><li><span Times New Roman", serif; font-size: 11pt;">Desire to get the job done</span></li><li><span Times New Roman", serif; font-size: 11pt;">Passion to provide excellent Customer Service</span></li><li><span Times New Roman", serif; font-size: 11pt;">Right first time philosophy</span></li><li><span Times New Roman", serif; font-size: 11pt;">Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Driving license an advantage</span></li><li><span Times New Roman", serif; font-size: 11pt;">1 to 2 years of DHL experience (if transferred within)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Good command of English language; Arabic an advantage.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent PC skills (MS Word & Excel)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Numerically literate</span></li><li><span Times New Roman", serif; font-size: 11pt;">Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Well developed communication & selling skills</span></li><li><span Times New Roman", serif; font-size: 11pt;">Professional Telephone Behavior</span></li><li><span Times New Roman", serif; font-size: 11pt;">Customer Services attitude (controlled temperament)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Dedicated, Hardworking and Enthusiastic</span></li><li><span Times New Roman", serif; font-size: 11pt;">Flexible and prepared to work long hours</span></li><li><span Times New Roman", serif; font-size: 11pt;">Reliable</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ability to work under pressure</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><strong ><span Times New Roman", serif; font-size: 11pt;">Educational</span></strong><span Times New Roman", serif; font-size: 11pt;"><span> </span><strong>Qualifications:</strong></span></div><div ><ul ><li><font face="Times New Roman, serif"><span >Minimum Requirement of Bachelor's Degree</span></font></li></ul></div><strong ><span Times New Roman", serif; font-size: 11pt;"><div ><p ></p></div><u></u></span></strong></div></span><table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="584" ><tbody></tbody></table></div></div></div></font></div><br class="Apple-interchange-newline"></div><br></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Join the Mastara team as a Sales Consultant!</b></p><p>We are looking for a motivated, customer-focused Sales Consultant to help customers find the right products and deliver an outstanding shop at home experience. If you have a passion for sales, excellent communication skills, and enjoy building relationships with customers, we'd love to hear from you.</p><p><b>Key Responsibilities:</b></p><ul><li>Welcome and assist customers in a professional and friendly manner.</li><li>Understand customer needs and recommend suitable products and solutions.</li><li>Achieve individual and team sales targets.</li><li>Process sales orders, and follow up on inquiries.</li><li>Ensure product displays are well-organized and visually appealing.</li><li>Stay up to date with product knowledge, promotions, and company policies.</li><li>Coordinate with the team to ensure excellent customer service and smooth daily operations.</li><li>Maintain accurate sales records and reports.</li></ul><p><br></p><p><b>Benefits:</b></p><ul><li>Competitive salary plus performance-based incentives.</li><li>Career growth and training opportunities.</li><li>Supportive and collaborative work environment.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Desired Skills</b></p><ul><li>Previous experience in retail or sales (preferred).</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service and relationship-building abilities.</li><li>Sales-driven with negotiation and closing skills.</li><li>Positive attitude, self-motivated, and target-oriented.</li><li>Good organizational and time management skills.</li><li>Basic computer skills (Microsoft Office and POS/CRM systems are an advantage).</li><li>Ability to work independently and as part of a team.</li><li>Fluent in Arabic; English is an advantage.</li><li><b>Must possess a valid driver's license.</b></li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>**Job Description – Sales Consultant**</p><p><br></p><p>A passionate Sales Consultant is sought to assist clients in selecting suitable products and delivering the highest level of **Shop at Home** experience. If you are enthusiastic about sales, possess excellent communication skills, and enjoy building strong relationships with customers, we look forward to your application.</p><p><br></p><p>**Key Responsibilities:**</p><p><br></p><p>* Greet customers and engage with them professionally and warmly.</p><p>* Understand customer needs and provide appropriate products and solutions.</p><p>* Achieve individual and group sales targets.</p><p>* Process sales requests and follow up on customer inquiries.</p><p>* Ensure products are organized and displayed attractively.</p><p>* Familiarize with company products, promotional offers, and established policies.</p><p>* Collaborate with the team to ensure exceptional customer service and smooth daily operations.</p><p>* Maintain accurate sales records and reports.</p><p><br></p><p> **Benefits:**</p><p><br></p><p>* Competitive salary plus performance-based incentives.</p><p>* Opportunities for professional development and training.</p><p>* Supportive and collaborative work environment.</p><p><br></p><p>---</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><p>&nbsp;**Required Skills**</p><p><br></p><p>* Previous experience in sales or retail is preferred.</p><p>* Excellent communication and interpersonal skills.</p><p>* Strong ability to provide exceptional customer service and build long-term relationships.</p><p>* Passion for sales with negotiation skills and closing sales.</p><p>* Positive, proactive personality with the ability to achieve targets.</p><p>* Good organizational and time management skills.</p><p>* Proficiency in using computers, especially **Microsoft Office** (familiarity with point of sale systems or customer relationship management systems is a plus).</p><p>* Ability to work independently and as part of a team.</p><p>* Proficiency in Arabic, with English being a plus.</p><p>* **Must possess a valid driver's license.**</p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>People</strong>&nbsp;</span></span></p><br><span><span>•</span></span><span><span>Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers </span></span><br><span><span>•</span></span><span><span>Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance </span></span><br><span><span>•</span></span><span><span>Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently </span></span><br><span><span>•</span></span><span><span>Recommend or initiate any HR elated actions where needed </span></span><br><span><span>•</span></span><span><span>Drive a great working environment for teams to thrive – connect departments to create sense of one team </span></span><br><span><span>•</span></span><br><p><span><span><strong>Financial</strong>&nbsp;</span></span></p><br><span><span>•</span></span><span><span>Hit all personal/team sales goals and maximize profitability </span></span><br><span><span>•</span></span><span><span>Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans&nbsp;</span></span><br><span><span>•</span></span><span><span>Help prepare the departmental budget and financial plans including the hotel marketing plan </span></span><br><span><span>•</span></span><span><span>Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales </span></span><br><span><span>•</span></span><span><span>Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan </span></span><br><p><span><span><strong>Guest Experience&nbsp;</strong>&nbsp;</span></span></p><br><span><span>•</span></span><span><span>Help guests - you’ll be happy to help if someone needs assistance with a request or complaint </span></span><br><span><span>•</span></span><span><span>Provide guests with information (example: loyalty programmed, area attractions, restaurants, facility information) to enhance guest experience </span></span><br><span><span>•</span></span><span><span>Develop and maintain relationships with key clients and outside contacts&nbsp;in order to&nbsp;produce group and/or convention business, to include room sales, food &amp; beverage sales, and catering/banquet services </span></span><br><span><span>•</span></span><span><span>Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients </span></span><br><p><span><span><strong>Responsible Business</strong>&nbsp;</span></span></p><br><span><span>•</span></span><span><span>Raise the awareness and reputation of your hotel and the brand locally </span></span><br><span><span>•</span></span><span><span>Identify improvements to marketing activities and overall hotel sales performance and work with other departments </span></span><br><span><span>•</span></span><span><span>Ad-hoc duties – unexpected moments when we&nbsp;have to&nbsp;pull together to get a task done </span></span><br><p><span><span><strong>Accountability&nbsp;</strong>&nbsp;</span></span></p><br><p><span><span>This is the top sales and marketing job in a full or&nbsp;limited service&nbsp;hotel and may include meeting space and/or catering facilities. May manage professional level and administrative sales team members. </span></span></p><br><br> </div>