System Administrator

URGENT REQUIREMENT FOR OIL & GAS SECTOR - BI Developer / Analyst<br><br>Developer <br><br> Job Id :100193615<br><br>Jobs<br><br>×<br><br>Please enter details to report job<br><br>Name*<br><br>Email*<br><br>Reason to report<br><br>Description<br><br>Applications are invited from qualified and experienced professionals for manpower supply on a secondment basis for a prestigious Oil & Gas Project in Kuwait with very attractive salary (to be disclosed once shortlisted):<br><br>Role Name: IT-09 – BI Developer / Analyst<br><br>Relevant Experience: Minimum 10 Years<br><br>Job Profile: Responsible for designing, developing, and maintaining business intelligence solutions including dashboards, reports, and analytics models that support data-driven decision-making.<br><br>Required Qualifications: Bachelor of Engineering [Information Technology / Computer etc.] or Equivalent Degree (> 3 years of course).<br><br>Interested candidates may send their CV, Degree Copy, Copy of passport & Kuwait Civil ID Copy (if available).<br><br>All applications shall be sent to: kuwait.hr@tcil.net.in<br><br>Last date of application: 15th August 2026<br><br>Candidates must clearly mention the Job Code being applied for in the email subject while applying. " IT-09 – BI Developer / Analyst "<br><br>Human Resources<br><br>Basic Details<br><br>Location : Ahmadi , Kuwait<br><br>Qualification<br><br>Posted : 1 month ago<br><br>Job Type : Full-Time<br><br>Company : Kuwait Jobs<br><br>Contact Info<br><br>Mobile : Not-Mentioned<br><br>Alternate Mobile : Not-Mentioned<br><br>Email : kuwait.hr@tcil.net.in

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manages the functionality and efficiency of a group of computers running on one or more operating systems</p><p>Assists with routine technical support in the management of networks, software, hardware, configurations, and architectures</p><p>Helps troubleshoot system hardware and software issues</p><p>Helps to ensure that performance and security of computers meet the needs of network users</p><p>Maintains an organization's computer systems' workflows and is responsible for the upkeep, configuration, and reliable operation of computer systems, including fixing network issues along with updating equipment and software</p><p>Assists with basic hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>AA/AS, Azure Administrator, Security Cert Required</li><li>3+ years of related experience</li><li>Intermediate level of experience in analyzing and troubleshooting military networks</li><li>SECRET</li><li>Assists with monitoring and tuning of systems to achieve optimum performance levels</li><li>Assist end users on the proper use of hardware and software</li><li>US Citizenship Required - secret</li><li>Must meet the certification requirement of DoW 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate: Security+ Microsoft Certified Solutions Associate (MCSA) Server or equivalent Cisco Certified Network Associate (CCNA)</li><li>Must have intermediate level of experience in design, maintenance, and operation of small to medium networks. This experience must include administrating corporate or business user accounts managing mail servers, printer servers, WWW servers. Experience in systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment.</li><li>Experience in analyzing and troubleshooting military networks to include: Microsoft Enterprise Server 2008/2012 or later version Microsoft Windows Operating Systems Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote) Microsoft Active Directory 2008/2012 or later version Network Server Backup DHCP, DNS, WINS, and Domain Controllers Site specific equipment listed in the task order</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Systems Administrator</b></p><br><p><b>Camp Arifjan, Kuwait</b></p><br><p>The Leidos Sentinel program is looking for a <b>Systems Administrator</b> to support US Army Central Command G2 in <b>Kuwait. </b>The program provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems as well as network administration support for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks.</p><br><p>The Systems Administrator will be part of a dynamic team supporting customers throughout the ARCENT Area of Responsibility including both U.S. and coalition personnel. This is a deployed position located at Camp Arifjan, Kuwait.</p><br><p>Duty hours are 12 hours per day, 7 days per week, and are subject to local labor laws. This position also requires 24/7 on call availability, including weekends and holidays.</p><br><p><i>This posting is for an upcoming opportunity. </i></p><br><p><b>Primary Responsibilities:</b></p><br><ul><li>Administer and maintain Windows servers, desktops, and laptops as part of the overall systems architecture across multiple networks and locations.</li><li>Manage users, groups and permissions with Active Directory.</li><li>Administer and maintain virtual environments (VMware) and physical hosts.</li><li>Administer and maintain storage devices (NetApp) across multiple locations.</li><li>Utilize command line tools (PowerShell) to troubleshoot systems hardware, software, and configuration issues.</li><li>Implement disaster recovery and COOP plans, systems, and operations in coordination with the Network team and other organizations.</li><li>Basic network troubleshooting in support of the datacenter and workstation/LAN connectivity.</li><li>Work with teammates as needed to document service structure, network, and server/storage architecture and ensure data security and availability for customers both local and remote.</li><li>Collect, review, and store server log files to identify and remediate system issues.</li><li>Document system configurations using Visio, PowerPoint, Word, or other tools and propose, defend, and implement system changes; coordinate &amp; assist cybersecurity personnel with system accreditation efforts.</li><li>Apply security patches, IAVAs, STIGS, and updates (including operating system updates) for assigned systems.</li><li>Assist Service Desk technicians as needed with Tier I and Tier II troubleshooting and patching of desktop systems, software (MS Office, Java, Adobe, etc), printers, and server/network related issues.</li><li>Mentor, lead, and train junior technicians as directed.</li><li>Participate in or lead special projects and day‐to‐day operations as needed or assigned by the site lead, including surging to alternate locations for customer requirements or to backfill personnel.</li></ul><p><b>Basic Qualifications:</b></p><br><ul><li>HS Diploma/GED with 8+ years experience; Associate’s Degree with 6+ years experience; Bachelor’s Degree with 4+ years experience; or Master’s Degree with 2+ years experience.</li><li>Active TS/SCI required.&nbsp;</li><li>Active 8570/8140 IAT II (or higher) Baseline Certification, such as: Security+ ce.</li><li>Active Computing Environment certification, Associate or higher, such as Azure Administrator Associate (AZ-104), NetApp, etc., or the ability to obtain after hire.</li><li>Systems administration and/or systems engineering experience.</li><li>Customer-oriented with excellent oral and written communications skills.</li><li>Ability to work 12-hour shifts on-site, 7 days per week.</li><li>On-call availability 24x7, including weekends and holidays.</li><li>Current U.S. passport with at least 36 months validity and 5 blank pages.</li><li>Must successfully complete CRC processing and medical screening and be designated “fit for deployment” (including medical tests and BMI analysis).</li><li>Must obtain and maintain host nation work visa, including required local/regional medical testing.</li><li>Must be willing to live and work in the State of Kuwait or deploy to austere forward locations as required.</li><li>Must comply with all corporate policies, local site policies, host nation laws, customs, and courtesies.</li></ul><p><b>Preferred Qualifications:</b></p><br><ul><li>NetApp NCDA, VMWare VCTA, CCNA, CASP, and/or ITIL certification.</li><li>Experience with US Intelligence networks and organizations in South-West Asia or on a Camp Arifjan service desk a big plus.</li></ul><p>AMSOPP1</p><br><p>If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.</p><br><u><b>Original Posting:</b></u>September 1, 2026<p>For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p><br><br><br><br><br><br><br><br><b><u>Pay Range:</u></b>Pay Range $59,150.00 - $106,925.00<p><span>The Leidos pay range for this job level is a general guideline only&nbsp;and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The ArcSight Management Analyst (proposed title change Security Information and Event Management (SIEM) Engineer) performs operation and maintenance (O&amp;M) support of the Army SIEM (Security Information and Event Management) environment. SIEM team members provide administrative support of Red Hat Enterprise Linux and Microsoft Windows Server operating systems, assuring efficient data intake, storage, retrieval, and analysis procedures across our organization. Advises and assists customers with security configuration requirements. Engineers assist with the Risk Management Framework (RMF) requirements. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position. Responsibilities + Responsible for implementation, administration, and troubleshooting of SIEM products including Elasticsearch, Kibana, Beats &amp; Logstash (ELK). + Organize repositories for configuration information and develop mechanisms to record and track network configuration changes. + Interpret, analyze, and monitor for compliance with Cyber Security policies. Review and update Cyber Security tactics, techniques, and procedures (TTPs) and Standard Operating Procedures (SOPs). + Responsible for installation, administration, and operation of Red Hat Enterprise Linux, Microsoft Windows Server operating systems, Confluent Kafka, Docker, LogStash, Zookeeper and other associated SIEM products. + Ability to troubleshoot servers and infrastructure equipment. + Ability to assess networking requirements and provide solutions. + Attend and or conduct regular meetings to keep all parties appraised of network and communications/data systems changes, improvements, and project progression as required. + Ability to make accurate and independent decisions under pressure. + Experience with a customer service-oriented environment. + Excellent organizational, interpersonal, written, and verbal communication skills. + Ability to perform comfortably in a fast-paced, deadline-oriented work environment. + Ability to successfully execute many complex tasks simultaneously + Performs other duties and assignments assigned. Qualifications + Qualifications + Security Clearance: + Requires an active Secret Clearance + Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required. + High School diploma or GED required, some college preferred. + This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. + The authorized certifications for this job title are listed as follows: + Baseline: + CompTIA: CASP+ ce: Advanced Security Practitioner + CompTIA: SecurityX ce + GIAC: GCED: Certified Enterprise Defender + GIAC: GCIH: Certified Incident Handler + GIAC: GICSP: Industrial Cyber Security Professional + GIAC: GSEC: Security Essentials + ISACA: CISA: Certified Information Systems Auditor + ISC2: CISSP (or Associate): Certified Information Systems Security Professional + ISC2: SSCP: Systems Security Certified Practitioner + Computing Environment (CE): + Microsoft: 365 Certified: Enterprise Administrator Expert + Microsoft: 365 Certified: Messaging Administrator Associate + Microsoft: 365 Certified: Security Administrator Associate + Microsoft: Certified: Azure Administrator Associate + Microsoft: Certified: Azure Database Administrator Associate + Microsoft: Certified: Azure Security Engineer Associate + Microsoft: Certified: Azure Solutions Architect Expert + Microsoft: Certified: Identity and Access Administrator Associate + Microsoft: Certified: Information Protection Administrator Associate + Microsoft: Certified: Security Operations Analyst Associate + Microsoft: MCSE: Cloud Platform and Infrastructure + Microsoft: MCSE: Core Infrastructure + Microsoft: MCSE: Database Management and Analytics + Microsoft: MCSE: Productivity Solutions Expert + Microsoft: MCSE: Server Infrastructure 2016 + Microsoft: MCSM: Certified Solutions Master (Any) + Red Hat: RHCA: Certified Architect (Any) + Red Hat: RHCE: Certified Engineer + Red Hat: RHCSA: Certified System Administrator + Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. + Requires a minimum of seven (5) years of experience in administrative, technical work, which demonstrates the ability and aptitude required to perform technical and analytical work involving information management systems. + Platforms including a combination of the following: + Elastic + Kibana + Red Hat Linux + Microsoft Windows and relational databases. + Experience with a customer service-oriented company. + Skills &amp; Technology Used: + Proficiency administering and troubleshooting SIEM platforms, including Elasticsearch, Kibana, Beats, Logstash, and related ELK Stack components. + Proficiency supporting Red Hat Enterprise Linux and Microsoft Windows Server operating systems in a SIEM or enterprise security environment. + Working knowledge of Confluent Kafka, Docker, Zookeeper, Logstash, and related data ingestion or pipeline technologies. + Ability to monitor, validate, and troubleshoot log ingestion, parsing, indexing, retention, and search performance across SIEM data sources. + Ability to organize, document, and maintain configuration repositories and track network or system configuration changes. + Knowledge of cybersecurity policies, TTPs, SOPs, and compliance documentation in support of operational security requirements. + Familiarity with Risk Management Framework (RMF) requirements and supporting artifacts. + Proficiency using Microsoft productivity tools, Microsoft Visio, ServiceNow, email client software, and corporate mobility applications. + Ability to troubleshoot servers, infrastructure equipment, and data flow issues in a fast-paced operational environment. + Strong analytical, organizational, interpersonal, written, and verbal communication skills. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Job Title: IT Support</span></p><br> <p><span><span>Classification:</span> Institutional Support</span><br><span><span>Reports To:</span> Technology Support Coordinator</span></p><br> <p><span><span>Location:</span> Saad Al Abdullah, Kuwait</span></p><br> <p><span>About The American International University</span></p><br> <p><span>American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs based on the American model of higher education. AIU provides degrees in Engineering, Architecture and Design, and Business Administration, with English as the language of instruction. The University is committed to fostering intellectual, cultural, and personal growth, preparing graduates for leadership roles in a global society.</span></p><br> <p><span>For more information, visit:&nbsp;www.aiu.edu.kw</span></p><br> <p><span><span>Job Summary</span><br>The IT Support Technician is responsible for providing frontline technical support to faculty, staff, and students at American International University (AIU). This role focuses on day-to-day troubleshooting, deployment, and maintenance of end-user technology, classrooms, laboratories, offices, academic software environments, and event-related IT systems. The position ensures a high level of service availability, responsiveness, and user satisfaction across the campus.</span></p><br> <p><span>Role Impact<br></span>This role directly supports the continuity of academic instruction and administrative operations by ensuring that technology issues are resolved promptly and learning and working environments remain fully functional. The IT Support Technician plays a key role in minimizing downtime, supporting classroom and laboratory readiness, enabling successful university events, and ensuring effective use of institutional technology resources for students, faculty, and staff.</p><br> <p><span><span>Key Responsibilities</span></span></p><br> <p><u>IT Support &amp; Helpdesk Operations</u></p><br> <ul> <li>Provide desktop and end-user support for PCs, laptops, printers, and peripherals across the university.</li> <li>Install, configure, and set up new computer systems, hardware, and standard software images.</li> <li>Diagnose and resolve hardware, operating system, and application issues in a timely and efficient manner.</li> <li>Log, track, and resolve incidents and service requests using the IT Helpdesk Ticketing System (ServiceDesk Plus).</li> <li>Support and train users on key university applications including Microsoft 365, Canvas LMS, and Banner SIS.</li> <li>Assist students, faculty, and staff with login issues, access problems, and basic authentication-related troubleshooting.</li> <li>Conduct IT orientation and onboarding support for new faculty and staff members.</li> <li>Test and validate software updates, patches, and application deployments prior to or following rollout.</li> <li>Printing Student and Staff ID Cards and granting necessary access.</li> <li>Escalate unresolved or complex issues to the Technology Support Coordinator with appropriate documentation.</li> </ul> <p><u>Classroom, Lab &amp; Office Technology Support </u></p><br> <ul> <li>Support daily operations of classrooms, laboratories, meeting rooms, and offices to ensure technology readiness.</li> <li>Assist with setup, testing, and troubleshooting of audio-visual systems, presentation equipment, and hybrid learning tools.</li> <li>Perform pre-session checks to ensure systems are operational for classes, exams, and meetings.</li> </ul> <p><u>Academic Software &amp; Lab Environment Support</u></p><br> <ul> <li>Install, configure, and maintain academic and instructional software within computer laboratories in coordination with Academic Affairs and IT leadership.</li> <li>Provide operational support for academic software platforms used in teaching and learning environments.</li> <li>Assist students and faculty with software access, licensing issues, and application-related troubleshooting during lab sessions.</li> <li>Ensure lab systems are configured consistently and remain compliant with academic and licensing requirements.</li> <li>Support testing and validation of academic software updates prior to semester rollouts.</li> </ul> <p><u>Endpoint Deployment &amp; Asset Support</u></p><br> <ul> <li>Assist with deployment, imaging, configuration, and replacement of Windows 10/11 PCs, laptops, and shared systems.</li> <li>Maintain and update IT asset inventory, including computers, peripherals, and assigned equipment.</li> <li>Support ID card printing management systems and associated hardware as required.</li> </ul> <p><u>User &amp; System Administration</u></p><br> <ul> <li>Assist with domain access, user account creation, and email registration under established procedures.</li> <li>Administer and maintain Active Directory accounts, group memberships, and basic permissions.</li> <li>Support Microsoft 365 user accounts, email configuration, and collaboration tools.</li> <li>Assist with user account setup, password resets, access requests, and basic identity-related troubleshooting.</li> <li>Support faculty, staff, and students in the effective use of Microsoft 365, email, and collaboration tools.</li> </ul> <p><u>Network &amp; Infrastructure Support</u></p><br> <ul> <li>Assist with basic network connectivity troubleshooting and performance-related issues.</li> <li>Support setup and management of laptops, projectors, and presentation equipment for classrooms and meetings.</li> <li>Support System Administrator and Network Engineer with diagnostics and implementation of systems.</li> </ul> <p><u>Event Technology &amp; Technical Support</u></p><br> <ul> <li>Coordinate the setup, configuration, and testing of technical requirements for university events, workshops, forums, and special activities.</li> <li>Provide on-site technical support during events to ensure uninterrupted operation of systems, presentations, and audio-visual equipment.</li> <li>Perform basic analysis of event technical requirements and proactively identify necessary systems, equipment, and configurations based on event type, scale, and venue.</li> <li>Demonstrate initiative in understanding requestor requirements and independently preparing appropriate technical solutions.</li> <li>Coordinate with the Events Department, internal IT teams, and external vendors to deliver reliable event technology support.</li> <li>Assist with setting up and teardown of event-related technology before and after events.</li> </ul> <p><u>Time Attendance System Administration</u></p><br> <ul> <li>Support administration and operational use of the Time Attendance System (COSEC).</li> <li>Generate payroll-related attendance reports and weekly faculty attendance reports as required.</li> <li>Upload and maintain monthly shift schedules within the COSEC system based on approved rosters.</li> <li>Implement approved shift changes and schedule updates requested by the HR Department.</li> <li>Assist with troubleshooting attendance discrepancies and system-related issues in coordination with HR and IT leadership.</li> </ul> <p><u>Documentation, Regulatory Compliance, and Continuous Improvement</u><br></p><br> <ul> <li>Document resolved issues, troubleshooting steps, and common fixes to support knowledge sharing.</li> <li>Follow IT policies, SOPs, security guidelines, and service standards.</li> <li>Identify recurring issues and suggest improvements to processes or configurations.</li> </ul> <p><span>Key Competencies</span></p><br> <ul> <li>Strong troubleshooting and problem-solving skills</li> <li>Practical knowledge of Windows, Mac and Linux operating systems, end-user hardware, and academic lab environments</li> <li>Ability to support students and faculty in high-usage instructional settings</li> <li>Basic understanding of networking, identity systems, and cloud-based productivity platforms</li> <li>Customer-service mindset with clear communication skills</li> <li>Ability to follow procedures, prioritize tasks, and work under supervision</li> <li>Willingness to support extended hours during peak academic periods or events</li> </ul> <p><span><span>Educational Qualifications &amp; Certification</span></span></p><br> <ul> <li><span>Diploma or bachelor’s degree in computer science, Information Technology, or a related field.</span></li> <li><span>Entry-level or relevant IT certifications are an advantage (e.g., Microsoft, CompTIA, or equivalent).</span></li> </ul> <p><span>How to Apply</span></p><br> <p>Interested candidates should visit the Job Opportunities section on our website and submit a resume and cover letter via:&nbsp;https://aiu.edu.kw/careers/jobs</p><br> <p>Applications will be reviewed on a rolling basis until the position is filled.</p><br> <p><span>AIU is an equal opportunity employer committed to academic excellence, professional integrity, and the principled governance of Kuwaiti higher education.</span></p><br> </div>

<p><span ><b>Job Summary</b></span></p><p><span ><br></span></p><p><span > The IT Support Technician is responsible for providing frontline technical support to faculty, staff, and students at American International University (AIU). This role focuses on day-to-day troubleshooting, deployment, and maintenance of end-user technology, classrooms, laboratories, offices, academic software environments, and event-related IT systems. The position ensures a high level of service availability, responsiveness, and user satisfaction across the campus.</span></p><p>Role Impact This role directly supports the continuity of academic instruction and administrative operations by ensuring that technology issues are resolved promptly and learning and working environments remain fully functional. The IT Support Technician plays a key role in minimizing downtime, supporting classroom and laboratory readiness, enabling successful university events, and ensuring effective use of institutional technology resources for students, faculty, and staff.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>IT Support &amp; Helpdesk Operations</p><ul><li>Provide desktop and end-user support for PCs, laptops, printers, and peripherals across the university.</li><li>Install, configure, and set up new computer systems, hardware, and standard software images.</li><li>Diagnose and resolve hardware, operating system, and application issues in a timely and efficient manner.</li><li>Log, track, and resolve incidents and service requests using the IT Helpdesk Ticketing System (ServiceDesk Plus).</li><li>Support and train users on key university applications including Microsoft 365, Canvas LMS, and Banner SIS.</li><li>Assist students, faculty, and staff with login issues, access problems, and basic authentication-related troubleshooting.</li><li>Conduct IT orientation and onboarding support for new faculty and staff members.</li><li>Test and validate software updates, patches, and application deployments prior to or following rollout.</li><li>Printing Student and Staff ID Cards and granting necessary access.</li><li>Escalate unresolved or complex issues to the Technology Support Coordinator with appropriate documentation.</li></ul><p>Classroom, Lab &amp; Office Technology Support</p><ul><li>Support daily operations of classrooms, laboratories, meeting rooms, and offices to ensure technology readiness.</li><li>Assist with setup, testing, and troubleshooting of audio-visual systems, presentation equipment, and hybrid learning tools.</li><li>Perform pre-session checks to ensure systems are operational for classes, exams, and meetings.</li></ul><p>Academic Software &amp; Lab Environment Support</p><ul><li>Install, configure, and maintain academic and instructional software within computer laboratories in coordination with Academic Affairs and IT leadership.</li><li>Provide operational support for academic software platforms used in teaching and learning environments.</li><li>Assist students and faculty with software access, licensing issues, and application-related troubleshooting during lab sessions.</li><li>Ensure lab systems are configured consistently and remain compliant with academic and licensing requirements.</li><li>Support testing and validation of academic software updates prior to semester rollouts.</li></ul><p>Endpoint Deployment &amp; Asset Support</p><ul><li>Assist with deployment, imaging, configuration, and replacement of Windows 10/11 PCs, laptops, and shared systems.</li><li>Maintain and update IT asset inventory, including computers, peripherals, and assigned equipment.</li><li>Support ID card printing management systems and associated hardware as required.</li></ul><p>User &amp; System Administration</p><ul><li>Assist with domain access, user account creation, and email registration under established procedures.</li><li>Administer and maintain Active Directory accounts, group memberships, and basic permissions.</li><li>Support Microsoft 365 user accounts, email configuration, and collaboration tools.</li><li>Assist with user account setup, password resets, access requests, and basic identity-related troubleshooting.</li><li>Support faculty, staff, and students in the effective use of Microsoft 365, email, and collaboration tools.</li></ul><p>Network &amp; Infrastructure Support</p><ul><li>Assist with basic network connectivity troubleshooting and performance-related issues.</li><li>Support setup and management of laptops, projectors, and presentation equipment for classrooms and meetings.</li><li>Support System Administrator and Network Engineer with diagnostics and implementation of systems.</li></ul><p>Event Technology &amp; Technical Support</p><ul><li>Coordinate the setup, configuration, and testing of technical requirements for university events, workshops, forums, and special activities.</li><li>Provide on-site technical support during events to ensure uninterrupted operation of systems, presentations, and audio-visual equipment.</li><li>Perform basic analysis of event technical requirements and proactively identify necessary systems, equipment, and configurations based on event type, scale, and venue.</li><li>Demonstrate initiative in understanding requestor requirements and independently preparing appropriate technical solutions.</li><li>Coordinate with the Events Department, internal IT teams, and external vendors to deliver reliable event technology support.</li><li>Assist with setting up and teardown of event-related technology before and after events.</li></ul><p>Time Attendance System Administration</p><ul><li>Support administration and operational use of the Time Attendance System (COSEC).</li><li>Generate payroll-related attendance reports and weekly faculty attendance reports as required.</li><li>Upload and maintain monthly shift schedules within the COSEC system based on approved rosters.</li><li>Implement approved shift changes and schedule updates requested by the HR Department.</li><li>Assist with troubleshooting attendance discrepancies and system-related issues in coordination with HR and IT leadership.</li></ul><p>Documentation, Regulatory Compliance, and Continuous Improvement</p><ul><li>Document resolved issues, troubleshooting steps, and common fixes to support knowledge sharing.</li><li>Follow IT policies, SOPs, security guidelines, and service standards.</li><li>Identify recurring issues and suggest improvements to processes or configurations.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p>Diploma or bachelor's degree in computer science, Information Technology, or a related field. Entry-level or relevant IT certifications are an advantage (e.g., Microsoft, CompTIA, or equivalent).

Classification: Institutional Support<br><br>Reports To: Technology Support Coordinator<br><br>Location: Saad Al Abdullah, Kuwait<br><br>About The American International University<br><br>American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs based on the American model of higher education. AIU provides degrees in Engineering, Architecture and Design, and Business Administration, with English as the language of instruction. The University is committed to fostering intellectual, cultural, and personal growth, preparing graduates for leadership roles in a global society.<br><br>For more information, visit: www.aiu.edu.kw<br><br>Job Summary<br><br>The IT Support Technician is responsible for providing frontline technical support to faculty, staff, and students at American International University (AIU). This role focuses on day-to-day troubleshooting, deployment, and maintenance of end-user technology, classrooms, laboratories, offices, academic software environments, and event-related IT systems. The position ensures a high level of service availability, responsiveness, and user satisfaction across the campus.<br><br>Role Impact<br><br>This role directly supports the continuity of academic instruction and administrative operations by ensuring that technology issues are resolved promptly and learning and working environments remain fully functional. The IT Support Technician plays a key role in minimizing downtime, supporting classroom and laboratory readiness, enabling successful university events, and ensuring effective use of institutional technology resources for students, faculty, and staff.<br><br>Key Responsibilities<br><br>IT Support & Helpdesk Operations<br><br>Provide desktop and end-user support for PCs, laptops, printers, and peripherals across the university. Install, configure, and set up new computer systems, hardware, and standard software images. Diagnose and resolve hardware, operating system, and application issues in a timely and efficient manner. Log, track, and resolve incidents and service requests using the IT Helpdesk Ticketing System (Service Desk Plus). Support and train users on key university applications including Microsoft 365, Canvas LMS, and Banner SIS. Assist students, faculty, and staff with login issues, access problems, and basic authentication-related troubleshooting. Conduct IT orientation and onboarding support for new faculty and staff members. Test and validate software updates, patches, and application deployments prior to or following rollout. Printing Student and Staff ID Cards and granting necessary access. Escalate unresolved or complex issues to the Technology Support Coordinator with appropriate documentation.<br><br>Classroom, Lab & Office Technology Support<br><br>Support daily operations of classrooms, laboratories, meeting rooms, and offices to ensure technology readiness. Assist with setup, testing, and troubleshooting of audio-visual systems, presentation equipment, and hybrid learning tools. Perform pre-session checks to ensure systems are operational for classes, exams, and meetings.<br><br>Academic Software & Lab Environment Support<br><br>Install, configure, and maintain academic and instructional software within computer laboratories in coordination with Academic Affairs and IT leadership. Provide operational support for academic software platforms used in teaching and learning environments. Assist students and faculty with software access, licensing issues, and application-related troubleshooting during lab sessions. Ensure lab systems are configured consistently and remain compliant with academic and licensing requirements. Support testing and validation of academic software updates prior to semester rollouts.<br><br>Endpoint Deployment & Asset Support<br><br>Assist with deployment, imaging, configuration, and replacement of Windows 10/11 PCs, laptops, and shared systems. Maintain and update IT asset inventory, including computers, peripherals, and assigned equipment. Support ID card printing management systems and associated hardware as required.<br><br>User & System Administration<br><br>Assist with domain access, user account creation, and email registration under established procedures. Administer and maintain Active Directory accounts, group memberships, and basic permissions. Support Microsoft 365 user accounts, email configuration, and collaboration tools. Assist with user account setup, password resets, access requests, and basic identity-related troubleshooting. Support faculty, staff, and students in the effective use of Microsoft 365, email, and collaboration tools.<br><br>Network & Infrastructure Support<br><br>Assist with basic network connectivity troubleshooting and performance-related issues. Support setup and management of laptops, projectors, and presentation equipment for classrooms and meetings. Support System Administrator and Network Engineer with diagnostics and implementation of systems.<br><br>Event Technology & Technical Support<br><br>Coordinate the setup, configuration, and testing of technical requirements for university events, workshops, forums, and special activities. Provide on-site technical support during events to ensure uninterrupted operation of systems, presentations, and audio-visual equipment. Perform basic analysis of event technical requirements and proactively identify necessary systems, equipment, and configurations based on event type, scale, and venue. Demonstrate initiative in understanding requestor requirements and independently preparing appropriate technical solutions. Coordinate with the Events Department, internal IT teams, and external vendors to deliver reliable event technology support. Assist with setting up and teardown of event-related technology before and after events.<br><br>Time Attendance System Administration<br><br>Support administration and operational use of the Time Attendance System (COSEC). Generate payroll-related attendance reports and weekly faculty attendance reports as required. Upload and maintain monthly shift schedules within the COSEC system based on approved rosters. Implement approved shift changes and schedule updates requested by the HR Department. Assist with troubleshooting attendance discrepancies and system-related issues in coordination with HR and IT leadership.<br><br>Documentation, Regulatory Compliance, and Continuous Improvement<br><br>Document resolved issues, troubleshooting steps, and common fixes to support knowledge sharing. Follow IT policies, SOPs, security guidelines, and service standards. Identify recurring issues and suggest improvements to processes or configurations.<br><br>Key Competencies<br><br>Strong troubleshooting and problem-solving skills Practical knowledge of Windows, Mac and Linux operating systems, end-user hardware, and academic lab environments Ability to support students and faculty in high-usage instructional settings Basic understanding of networking, identity systems, and cloud-based productivity platforms Customer-service mindset with clear communication skills Ability to follow procedures, prioritize tasks, and work under supervision Willingness to support extended hours during peak academic periods or events<br><br>Educational Qualifications & Certification<br><br>Diploma or bachelor’s degree in computer science, Information Technology, or a related field. Entry-level or relevant IT certifications are an advantage (e.g., Microsoft, Comp TIA, or equivalent).<br><br>How To Apply<br><br>Interested candidates should visit the Job Opportunities section on our website and submit a resume and cover letter via: https://aiu.edu.kw/careers/jobs<br><br>Applications will be reviewed on a rolling basis until the position is filled.<br><br>AIU is an equal opportunity employer committed to academic excellence, professional integrity, and the principled governance of Kuwaiti higher education.