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<p><span ><b>Job Summary</b></span></p><p><span ><br></span></p><p><span > The IT Support Technician is responsible for providing frontline technical support to faculty, staff, and students at American International University (AIU). This role focuses on day-to-day troubleshooting, deployment, and maintenance of end-user technology, classrooms, laboratories, offices, academic software environments, and event-related IT systems. The position ensures a high level of service availability, responsiveness, and user satisfaction across the campus.</span></p><p>Role Impact This role directly supports the continuity of academic instruction and administrative operations by ensuring that technology issues are resolved promptly and learning and working environments remain fully functional. The IT Support Technician plays a key role in minimizing downtime, supporting classroom and laboratory readiness, enabling successful university events, and ensuring effective use of institutional technology resources for students, faculty, and staff.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>IT Support &amp; Helpdesk Operations</p><ul><li>Provide desktop and end-user support for PCs, laptops, printers, and peripherals across the university.</li><li>Install, configure, and set up new computer systems, hardware, and standard software images.</li><li>Diagnose and resolve hardware, operating system, and application issues in a timely and efficient manner.</li><li>Log, track, and resolve incidents and service requests using the IT Helpdesk Ticketing System (ServiceDesk Plus).</li><li>Support and train users on key university applications including Microsoft 365, Canvas LMS, and Banner SIS.</li><li>Assist students, faculty, and staff with login issues, access problems, and basic authentication-related troubleshooting.</li><li>Conduct IT orientation and onboarding support for new faculty and staff members.</li><li>Test and validate software updates, patches, and application deployments prior to or following rollout.</li><li>Printing Student and Staff ID Cards and granting necessary access.</li><li>Escalate unresolved or complex issues to the Technology Support Coordinator with appropriate documentation.</li></ul><p>Classroom, Lab &amp; Office Technology Support</p><ul><li>Support daily operations of classrooms, laboratories, meeting rooms, and offices to ensure technology readiness.</li><li>Assist with setup, testing, and troubleshooting of audio-visual systems, presentation equipment, and hybrid learning tools.</li><li>Perform pre-session checks to ensure systems are operational for classes, exams, and meetings.</li></ul><p>Academic Software &amp; Lab Environment Support</p><ul><li>Install, configure, and maintain academic and instructional software within computer laboratories in coordination with Academic Affairs and IT leadership.</li><li>Provide operational support for academic software platforms used in teaching and learning environments.</li><li>Assist students and faculty with software access, licensing issues, and application-related troubleshooting during lab sessions.</li><li>Ensure lab systems are configured consistently and remain compliant with academic and licensing requirements.</li><li>Support testing and validation of academic software updates prior to semester rollouts.</li></ul><p>Endpoint Deployment &amp; Asset Support</p><ul><li>Assist with deployment, imaging, configuration, and replacement of Windows 10/11 PCs, laptops, and shared systems.</li><li>Maintain and update IT asset inventory, including computers, peripherals, and assigned equipment.</li><li>Support ID card printing management systems and associated hardware as required.</li></ul><p>User &amp; System Administration</p><ul><li>Assist with domain access, user account creation, and email registration under established procedures.</li><li>Administer and maintain Active Directory accounts, group memberships, and basic permissions.</li><li>Support Microsoft 365 user accounts, email configuration, and collaboration tools.</li><li>Assist with user account setup, password resets, access requests, and basic identity-related troubleshooting.</li><li>Support faculty, staff, and students in the effective use of Microsoft 365, email, and collaboration tools.</li></ul><p>Network &amp; Infrastructure Support</p><ul><li>Assist with basic network connectivity troubleshooting and performance-related issues.</li><li>Support setup and management of laptops, projectors, and presentation equipment for classrooms and meetings.</li><li>Support System Administrator and Network Engineer with diagnostics and implementation of systems.</li></ul><p>Event Technology &amp; Technical Support</p><ul><li>Coordinate the setup, configuration, and testing of technical requirements for university events, workshops, forums, and special activities.</li><li>Provide on-site technical support during events to ensure uninterrupted operation of systems, presentations, and audio-visual equipment.</li><li>Perform basic analysis of event technical requirements and proactively identify necessary systems, equipment, and configurations based on event type, scale, and venue.</li><li>Demonstrate initiative in understanding requestor requirements and independently preparing appropriate technical solutions.</li><li>Coordinate with the Events Department, internal IT teams, and external vendors to deliver reliable event technology support.</li><li>Assist with setting up and teardown of event-related technology before and after events.</li></ul><p>Time Attendance System Administration</p><ul><li>Support administration and operational use of the Time Attendance System (COSEC).</li><li>Generate payroll-related attendance reports and weekly faculty attendance reports as required.</li><li>Upload and maintain monthly shift schedules within the COSEC system based on approved rosters.</li><li>Implement approved shift changes and schedule updates requested by the HR Department.</li><li>Assist with troubleshooting attendance discrepancies and system-related issues in coordination with HR and IT leadership.</li></ul><p>Documentation, Regulatory Compliance, and Continuous Improvement</p><ul><li>Document resolved issues, troubleshooting steps, and common fixes to support knowledge sharing.</li><li>Follow IT policies, SOPs, security guidelines, and service standards.</li><li>Identify recurring issues and suggest improvements to processes or configurations.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p>Diploma or bachelor's degree in computer science, Information Technology, or a related field. Entry-level or relevant IT certifications are an advantage (e.g., Microsoft, CompTIA, or equivalent).

<p>The Environmental, Health &amp; Safety (EHS) Inspector monitors, evaluates and executes audits of assigned operations to ensure compliance with customer EHS policies, processes and procedures. Ensures the collection of EHS data and analyses of that data to identify trends and monitor the effectiveness of the EHS programs. Principal Accountabilities Typical duties include the following, although specific duties vary by assignment or contract.) Plans the Monthly Inspection and Evaluation Schedule and publishes the plan on a quarterly basis Performs internal and external audits to ensure compliance with established and applicable environmental, health and safety rules and governmental regulations. Conducts quality and safety inspections/audits of contract operations and subcontractors to ensure compliance with customer policies, procedures, standards and regulations. Coordinates and conducts EHS incident/accident investigations and prepares reports, quality trend analysis reports, quality evaluation records, and other QA &amp; QC records as required by the contract or Program Office. Provide staff expertise for review of proposed environmental laws and regulations and assessment of impact to company operations. Reviews in-process and final QA &amp; QC inspections of all maintenance actions, which involve Environmental, Health &amp; Safety. Provide training to personnel in theatre on EHS topics or as directed by program QA Management. Conducts injury and accident investigations and determines root causes and corrective actions. Responds to customer complaints as required. Review incoming technical publications and directives for applicability. Verify that all personnel in theater are properly certified and/or trained to perform their assigned duties, in accordance with US and Host National Laws, Regulations and Standards and the Statement of Work. Perform other qualified duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><h2>Knowledge &amp; Skills</h2><ul><li>Knowledge of quality control plans and quality management practices and processes to carry out performance requirements and ensure contractual requirements are met.</li><li>Working knowledge and experience implementing Environmental, Health and Safety programs.</li><li>Experience in conducting aviation mishap and injury investigations.</li><li>Knowledge in Root Cause analysis and implementing Corrective Actions.</li><li>Working knowledge of military quality practices.</li><li>Fluent in English, both speaking and writing.</li><li>Excellent communication, effective leadership and interpersonal skill</li><li>Sound knowledge of ISO 9001:2008 Quality Management System requirements.</li><li>Additional knowledge/skills may be required by contract or assignment.</li></ul><h2>Experience &amp; Education</h2><ul><li>Two years of experience in any combination in the following areas: Quality Assurance, Environmental, Health, Safety operations.</li><li>OSHA Safety Certificate in General Safety or Construction Safety.</li><li>40 Hour HAZWOPER Certificate is required and must be current.</li><li>Quality management experience in an aviation maintenance organization.</li><li>Aviation Safety Official or equivalent desirable.</li><li>Additional experience/education may be required by contract or assignment.</li><li>A valid US Passport with minimum 2.5 years validity is required for Deployment to Kuwait.</li><li>Must be able to obtain Kuwait PCC &amp; Visa</li><li>Must be able to pass CENTCOM Medical requirements to attend CRC for Deployment.</li><li>Security Clearance Requirements: Must be able to obtain and maintain a US Govt Security Clearance (NAC-I T1) Public Trust.</li><li>Must be able to obtain facility credentials/authorization to work at this location.</li><li>US Citizenship is Required for a facility credentials/authorization at the work location.</li></ul><h2>Physical Requirements/Working Environment</h2><ul><li>Place of duty and environmental conditions can be extremely austere, harsh, and work can be performed under hostile and life-threatening conditions.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Role The Receptionist is responsible to manage the reception as the first point of contact for the office and provide business operations, administrative support to the FM team s goal to deliver the FM services as per agreement. Assist Staff/Guests needs, and requirements related to facilities and other services being provided as part of the scope. Supports the FM team to successfully deliver the FM services at the site as per agreement. Key Responsibilities Ensure the Reception is covered without fail during working hours Provide Superior Customer Service in all areas &amp; aspects and actively assist to ensure compliance of the Reception SLA s. Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained. Maintain the record of all files and documents and monitor and maintain office supplies inventory. Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&amp;S and first aid.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma or general education degree (GED) and a minimum of two years of related experience and/or training. Proficient computer skills, Knowledgeable in SAP, FMP, Lenel System Experience in FM corporate environment. Customer service skills. Administration skills. Ability to work well under pressure.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>this is a full-time, on-site Draftsman (Revit) role based in Kuwait. The Draftsman will create detailed architectural drawings and 3D models using Revit, ensuring compliance with project specifications, building codes, and office standards. Day-to-day tasks include developing floor plans, elevations, sections, and details; coordinating with architects and designers; and updating drawings based on design changes and review feedback. The role also involves organizing project documentation, supporting design presentations with accurate visuals, and collaborating closely with the project team to meet deadlines and maintain high drafting quality.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong proficiency in Revit for architectural drafting, modeling, and documentation</li><li>Working knowledge of other design and drafting tools (e.g., AutoCAD, SketchUp, or similar) and familiarity with BIM workflows</li><li>Understanding of architectural design principles, building codes, construction methods, and technical detailing</li><li>Ability to read, interpret, and produce accurate architectural drawings from sketches, concepts, and design briefs</li><li>Effective communication and collaboration skills, with the ability to work closely with architects, designers, and other team members on-site</li><li>Strong attention to detail, organizational skills, and ability to manage multiple tasks and deadlines in a fast-paced environment</li><li>Diploma or degree in Architecture, Architectural Technology, or a related field; relevant professional experience in drafting is highly beneficial</li><li>Experience working in an architectural or design firm, preferably with exposure to international projects or standards, is an advantage</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About the Role</p><p>We are seeking an experienced, highly organized, and detail-oriented <b>Senior HR &amp; Admin Officer</b> to join our growing team. The ideal candidate will manage end-to-end HR operations and administrative functions, ensuring smooth workplace operations across our restaurant branches. A mandatory <b>Bachelor's degree</b>, hands-on experience with <b>Odoo ERP</b>, full proficiency in <b>Microsoft Office</b>, fluency in <b>English</b>, and a strong background in the F&amp;B/hospitality sector are required.</p><p>Key Responsibilities</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>HR Operations:</b> Oversee employee lifecycle processes, including recruitment, onboarding, attendance tracking, leave management, and offboarding for both head office and restaurant branch staff.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>System &amp; Office Management:</b> Maintain employee records, attendance, payroll inputs, and administrative documentation using <b>Odoo ERP</b> and <b>MS Office Suite</b>.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Government &amp; Compliance:</b> Handle government portal transactions (visas, work permits, civil IDs, health certificates for food handlers) and ensure strict adherence to local labor laws.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Payroll &amp; Benefits:</b> Collaborate with finance to process monthly payroll, overtime calculations, and end-of-service benefits accurately.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Admin &amp; Facilities:</b> Manage office supplies, vendor contracts, filing systems, branch administrative requests, and staff accommodation/transportation logistics.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Employee Relations:</b> Serve as a point of contact for staff inquiries, resolve workplace issues, and foster a positive organizational culture.</p><p>Requirements &amp; Qualifications</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Education:</b> <b>Bachelor’s Degree is mandatory</b> (preferably in Human Resources, Business Administration, or a related field).</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Experience:</b> 4–6 years of progressive HR &amp; Admin experience, preferably within the <b>F&amp;B, Restaurant, or Hospitality</b> industry.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Language Proficiency:</b> <b>Fluency in English</b> (spoken and written) is mandatory; Arabic is a plus.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Software Proficiency:</b></p><p>o&nbsp;&nbsp;&nbsp;Hands-on experience using <b>Odoo ERP</b> (HR, Payroll, and Attendance modules).</p><p>o&nbsp;&nbsp;&nbsp;<b>Full mastery of Microsoft Office Suite</b> (Excel, Word, PowerPoint, Outlook).</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Government Portals:</b> Familiarity with local government online platforms and visa/residency procedures.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Key Skills &amp; Competencies</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Superior Organization &amp; Structuring:</b> Exceptional organizational skills, systematic filing, methodical record-keeping, and high attention to detail.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Multitasking &amp; Time Management:</b> Ability to prioritize tasks, meet tight deadlines, and efficiently manage administrative workflows in a fast-paced environment.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Problem Solving &amp; Decision Making:</b> Strong analytical skills to handle operational challenges and resolve branch requests smoothly.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Interpersonal &amp; Communication Skills:</b> Clear communication style with the ability to maintain confidentiality and handle employee relations professionally.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<b>Certifications (Preferred):</b> SHRM-CP, PHRi, or CIPD.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Work Location<br>Kuwait, Part time, In person<br> Expected duration<br>3 Months<br> Duties and Responsibilities<br>The United Nations Office for the Coordination of Humanitarian Affairs (OCHA) is part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures a framework within which each actor can contribute to the overall response efforts. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions. Under the guidance and direct supervision of the Humanitarian Affairs officer in OCHA’s Liaison Office in Kuwait, the Communications Intern will support related to humanitarian engagement with the Government of Kuwait and partners in country, as well as contribute to communications activities. This internship is based in Kuwait for a maximum period of six months, beginning at a mutually agreed start date. OCHA Kuwait is part of the External Relations Section, which sits within the Partnerships Branch, Financing and Outreach Division. It aims to strengthen the engagement and partnership with all Member States, regional and intergovernmental organizations, in support of OCHA’s role in promoting principled and effective humanitarian action and to sustain and grow political and financial support to the multilateral humanitarian system. Under the overall guidance of the Humanitarian Affairs Officer The intern will perform a variety of tasks, depending on the internship period, including but not limited to: • Support the development of communication products on humanitarian needs targeting specific audience • Assists in the planning of events organized / co-organized by OCHA in Kuwait. • Develops and disseminates social media material on OCHA-Kuwait partnerships. • Support in coordinating meetings and consultations with partners in the country. • Draft summaries, meeting minutes and reports. • Performs any other administrative work as required.<br> Qualifications/special skills<br>Applicants must meet one of the following requirements: (a) be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher); in communication and media or other related fields. (b) be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s degree or equivalent) in communication and media. Applicants to the UN Internship Program are not required to have professional work experience. However, an experience in Communications and media, or other related field is desirable. Applicants must have good knowledge of standard software applications, especially MS Word, MS PowerPoint and MS Teams required. Ability to draft news articles and/or social media posts is desirable. Ability to design surveys and polls is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this internship fluency in reading, speaking, understanding and writing in English and Arabic is required.<br> Additional Information<br>Not available.<br> Intern Specific text<br>Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>To assist in packing of personal/household shipments at clients residence and Atlas warehouse.</p><br> <br><br>Job Responsibilities <br><p>Responsibilities include but are not limited to: &nbsp;</p><br> <p>•&nbsp;&nbsp; &nbsp;Ensure wear proper uniform with PPE (provided by company) on daily basis<br> •&nbsp;&nbsp; &nbsp;Communicate with customer about items description &amp; confirm the job area / location<br> •&nbsp;&nbsp; &nbsp;Ensure the shipment is packed with proper packaging material &amp; marking labeling is done on each box according to international standard<br> •&nbsp;&nbsp; &nbsp;Ensure tools &amp; remains packaging material are picked up from client house &amp; house keeping is done after packing.<br> •&nbsp;&nbsp; &nbsp;Ensure all relevant documents signed by the customer after stuffing shipment in container / trailer.<br> •&nbsp;&nbsp; &nbsp;Ensure the container &amp; shipment has no damage<br> •&nbsp;&nbsp; &nbsp;Verify the inventory by checking piece by piece while offloading shipment<br> •&nbsp;&nbsp; &nbsp;Safely unpack &amp; fix &nbsp;the shipment as request by customer<br> •&nbsp;&nbsp; &nbsp;Ensure all relevant documents are verified from client.<br> •&nbsp;&nbsp; &nbsp;Remove debris from client house.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Submit all relevant documents to office&nbsp;<br> &nbsp;</p><br> <br><br>Candidate Requirements <br><p>•&nbsp;&nbsp; &nbsp;Minimum qualification of ‘Secondary School certificate’<br> •&nbsp;&nbsp; &nbsp;2 years of experience in similar role&nbsp;<br> •&nbsp;&nbsp; &nbsp;1- Physically fit&nbsp;<br> •&nbsp;&nbsp; &nbsp;Flexible/Enthusiastic<br> •&nbsp;&nbsp; &nbsp;Basic English/Arabic speaking<br> &nbsp;</p><br> <br><br>Education <br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Location:</b> Shuwaikh, Kuwait (Head Office)</p><p><b>Reporting To:</b> Business Owner / Management</p><p><b>Role Overview</b></p><p>Our growing restaurant chain and catering business operates across multiple Kuwait governorates, with central operations managed from our small head office in Shuwaikh. We are seeking a detail-oriented General Accountant to oversee our daily financial management, inventory cost controls, and operational metrics. This is a mid-career position combining 80% core financial accounting with 20% operational coordination and vendor communication.</p><p><br></p><p><b>Requirement Note:</b> Moderate to advanced proficiency in <b>spoken Arabic</b> is required for this role.</p><p><br></p><p><b>Key Responsibilities</b></p><p><b>1. Core Accounting &amp; Bookkeeping</b></p><ul><li><b>Daily Sales Reconciliation:</b> Reconcile POS reports against cash drawer deposits and credit/K-Net settlements across all branches.</li><li><b>Accounts Payable (AP):</b> Process, verify, and track invoices for food, beverage, and equipment suppliers.</li><li><b>General Ledger:</b> Record daily operational expenses, rent, utilities, and maintenance costs.</li><li><b>Bank Reconciliations:</b> Perform regular reconciliations of bank accounts, credit cards, and internal financial logs.</li></ul><p><b>2. Cost Control &amp; F&amp;B Analytics</b></p><ul><li><b>Inventory &amp; COGS Tracking:</b> Monitor food and beverage stock levels, waste reports, and Cost of Goods Sold.</li><li><b>Catering Job Costing:</b> Calculate precise profit margins, ingredient usage, and labor allocations for specific catering events and large bookings.</li><li><b>Prime Cost Analysis:</b> Track labor hours against sales volume to optimize operational efficiency.</li></ul><p><b>3. Financial Reporting &amp; Payroll</b></p><ul><li><b>Financial Statements:</b> Prepare monthly, quarterly, and annual balance sheets, P&amp;L statements, and income reports directly for the owner.</li><li><b>Payroll Processing:</b> Calculate employee wages, manage payouts, and track tips and allowances.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Accounting &amp; Analysis:</b> Advanced Microsoft Excel, POS system integration, prime cost calculation, catering/event job costing, and cash flow forecasting.</p><p><b>Financial Management:</b> Deep understanding of F&amp;B inventory management, waste control, and COGS variance analysis.</p><p><b>Soft Skills &amp; Execution:</b> Highly self-directed with the ability to work independently, strong time management, sharp attention to detail, and clear cross-functional communication.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Location: Jibla Dental Center</p><p>Employment Type: Full-Time</p><p><br></p><p><i>About the Role</i></p><p><br></p><p>Jibla Dental Center is seeking an experienced Customer Service Team Leader to oversee the daily operations of our Customer Service Department. This role is responsible for leading the customer service team, ensuring exceptional patient experiences, optimizing operational efficiency, and achieving departmental KPIs. The ideal candidate is a proactive leader with a strong healthcare background and a passion for service excellence.</p><p><br></p><p><i>Key Responsibilities</i></p><p><br></p><ul><li>Leadership &amp; Team Management</li><li>Supervise, coach, and support the Customer Service team.</li><li>Conduct daily briefings and ensure appropriate staff coverage.</li><li>Monitor employee performance and provide regular feedback and coaching.</li><li>Assist in recruiting, onboarding, and training new team members.</li><li>Conduct performance evaluations and identify development opportunities.</li><li>Foster a culture of accountability, professionalism, and continuous improvement.</li></ul><p><br></p><p>Operations Management</p><p><br></p><ul><li>Oversee the daily workflow of the Customer Service Department.</li><li>Ensure adherence to all customer service policies, SOPs, and quality standards.</li><li>Monitor appointment scheduling efficiency and resource utilization.</li><li>Handle complex patient concerns and service recovery cases.</li><li>Coordinate with clinical, billing, insurance, marketing, and operations departments to ensure a seamless patient journey.</li><li>Identify workflow gaps and implement process improvements.</li></ul><p><br></p><p>Performance &amp; Quality</p><p><br></p><ul><li>Monitor departmental KPIs and prepare regular performance reports.</li><li>Analyze trends related to patient complaints, cancellations, no-shows, and customer satisfaction.</li><li>Conduct quality audits on calls, chats, and front office interactions.</li><li>Develop action plans to improve service quality and operational efficiency.</li><li>Ensure compliance with healthcare regulations and organizational policies.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><ul><li>Bachelor's degree in Business Administration, Healthcare Management, or a related field.</li><li>Minimum 5 years of experience in healthcare customer service.</li><li>At least 2 years of experience in a supervisory or team leadership role.</li><li>Experience in a hospital, medical center, or dental clinic is highly preferred.</li><li>Strong leadership, coaching, and conflict-resolution skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in Microsoft Office and healthcare management systems.</li><li>Fluent in English; Arabic is an advantage.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Maintenance Agent-AC Technician<br>You perform highly diversified duties to install, troubleshoot, repair and maintain the property’s facilities and AC equipment to ensure a safe and functional environment for the guests.<br>What is in it for you:<br>In 3-4 bullet points, showcase the benefits and perks of working at the property<br>Employee benefit card offering discounted rates in Accor worldwide<br>Learning programs through our Academies<br>Opportunity to develop your talent and grow within your property and across the world!<br>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br>What you will be doing:<br>Inspect and perform preventative maintenance on property’s facilities and equipment<br>Inspect all areas of the property for safety issues and take immediate corrective action<br>Assist guests regarding property facilities in an informative and helpful way</p><br><br>Qualifications<br><br><p>Your experience and skills include:<br>Relevant building maintenance experience is an asset<br>Strong interpersonal and problem solving abilities<br>Highly responsible &amp; reliable</p><br><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>**GENERAL MISSION**</p><br><p>To manage all stocks under responsibility and ensure their safeguarding and proper accountability.</p><br><p>**KEY RESPONSIBILITIES**</p><br><ul><li>Safeguard all stored items and prevent loss, spoilage, and breakage through secure storage practices, expiry date monitoring, and maintaining a clean, organised storeroom</li><li>Control all stock movements by issuing goods only against authorised requisitions and maintaining accurate records in the stock system</li><li>Conduct regular physical inventory checks and reconcile findings with system records to ensure accuracy</li><li>Monitor stock levels and follow up with the Purchasing department to ensure timely replenishment in accordance with par levels set by Management</li><li>Prepare required reports including Receiving Records, Daily Summary Reports, and Slow Moving Item Reports as directed by Management</li><li>Maintain effective working relationships with all departments to support Hotel operations</li></ul><p>**OTHER RESPONSIBILITIES**</p><br><ul><li>Undertake any additional duties as assigned by senior management</li></ul><br>Qualifications<br><br><p>Diploma 3 of Accounting Administration</p><br><p>Minimum 1 year experience or Internship in Hospitality Industry</p><br><p>Literate HACCP Basic knowledge.</p><br><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><p><br> <br>Responsibilities<br>Writing reusable, testable, and efficient code<br>Design and implementation of low-latency, high-availability, and performant applications<br>Integration of user-facing elements developed by front-end developers with server-side logic<br>Integration of data storage solutions include databases, key-value stores, blob stores, etc.<br> <br>Skills</p> <p> <br> <br>Expert in Python<br>Able to integrate multiple data sources and databases into one system <br>Understanding of the threading limitations of Python, and multi-process architecture <br>Understanding of fundamental design principles behind a scalable application <br>Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform<br>Able to create database schemas that represent and support business processes<br>Strong unit test and debugging skills<br>Proficient understanding of code versioning tools .</p> </ul> <p> <br> <br> </p> <p> <b>Previous experience in professional software development is not required, but an interest in adopting best engineering practices is. Problem solving skills demonstrated:</b> </p> <ul> <li>Analyzing, and validating a variety of input data sources; identifying the relationship among source data objects.</li> <li>Developing common definitions of sourced data; defining reusable approach to data integration</li> <li>Designing efficient approach to processing third party data using Python</li> <li>Designing efficient approach to analyzing data-at-scale using Python</li> <li>Proactively identify process improvements and ways to increase development efficiency in the organization</li> <li>Ability to multi-tasking and managing competing priorities while meeting assigned deadlines</li> </ul> <p> <br> </p> <p> <b>Technical skills demonstrated</b> </p> <ul> <li>Solid knowledge of Python</li> <li>Solid knowledge of the principles of class-based object-oriented programming</li> <li>Knowledge of standard web technology (HTTP, client/server model, REST)</li> <li>Experience with SQL</li> </ul> <p> <br> </p> <p> <b>Communication / Interpersonal skills demonstrated:</b> </p> <ul> <li>Gaining knowledge on the organization s processes as they evolve and change; recommending changes</li> <li>Enjoys working in a highly feedback oriented team setting</li> <li>Motivated by the "always on" startup environment</li> </ul> <p> <br> </p> <p> <b>Education</b> </p> <ul> <li>BS in Computer science preferred</li> <li>Data Science coursework preferred</li> </ul> <p></p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking an Executive Assistant to support senior attorneys in our law firm. This role involves managing schedules, coordinating meetings, and ensuring effective communication to facilitate daily operations. Ideal candidates are detail-oriented and capable of handling multiple tasks efficiently.</p><p>In this position, you will engage in various administrative duties, including drafting legal documents and conducting research, which will enhance your understanding of the legal field. We are committed to your professional growth, providing opportunities for training and development to help you advance your career.</p><p>Your contributions will directly impact the firm's success by improving operational efficiency and supporting our legal team. Join us to take the next step in your career with a firm that values excellence and development.</p><p><b>Responsibilities:</b></p><ol><li>Provide high-level administrative support to attorneys, managing calendars, scheduling court dates, and coordinating travel arrangements to ensure efficient operations.</li><li>Draft, format, and proofread legal documents and correspondence, ensuring accuracy and compliance with legal standards.</li><li>Act as a liaison between attorneys and clients, facilitating effective communication and addressing client inquiries promptly.</li><li>Conduct legal research and compile relevant case information to support attorneys in case preparation and strategy.</li><li>Organize and execute client meetings, managing logistics to create a productive environment for discussions.</li><li>Maintain a comprehensive filing system for case documents, ensuring compliance with legal regulations and safeguarding sensitive information.</li><li>Monitor office supplies and manage procurement processes to enhance operational efficiency within the firm.</li><li>Support the onboarding process for new attorneys and staff, providing essential resources for a smooth transition.</li><li>Identify opportunities to improve administrative processes and workflows, leveraging technology to enhance productivity.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Proficient in Microsoft Office Suite, particularly Word and Excel for document preparation and data management.</li><li>Strong organizational skills to manage multiple tasks efficiently while ensuring accuracy and attention to detail.</li><li>Excellent written and verbal communication skills for effective interaction with clients and colleagues.</li><li>Ability to handle confidential information with discretion and integrity, ensuring compliance with legal standards.</li><li>Familiarity with legal terminology and processes to assist in case management effectively.</li><li>Adaptability to changing priorities and willingness to learn new legal software and tools.</li><li>Strong problem-solving skills, demonstrating the ability to think critically in fast-paced legal environments.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>HR Coordinator<br>You are a multi-tasker and are able to work independently, performing a wide range of HR administrative duties to support your team. Support HR operations. Assist in recruiting and onboarding. Maintain employee documentation and records. You communicate well with all contacts, anticipate and resolve issues, and update team your various projects.<br>What is in it for you:<br>In 3-4 bullet points, showcase the benefits and perks of working at the property<br>Employee benefit card offering discounted rates in Accor worldwide<br>Learning programs through our Academies<br>Opportunity to develop your talent and grow within your property and across the world!<br>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br>What you will be doing:<br>Organize and implement administrative systems &amp; procedures, and perform necessary support duties<br>Serve as a principal source of information for the team<br>Prepare and maintain your department’s records</p><br><br>Qualifications<br><br><p>Your experience and skills include:<br>Excellent interpersonal and communication skills<br>Ability to prioritize work in an environment with multiple interests<br>Ability to handle complex and confidential information with discretion<br>Competency using a variety of computer softwares</p><br><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >Your Responsibilities</span></p><ul><li>Provide back-office support to the Professional Services team through Roche Field Service solutions, including case creation and dispatching to assigned personnel</li><li>Collaborate with the Service Team Leader to prepare necessary documents and schedule instrument implementations with customers, manage preventive maintenance (PM) schedules, and upload PM reports for invoicing processes for public and private hospitals.</li><li>Manage spare parts by arranging courier services, overseeing spare part inventory, ordering, and collaborating with supply chain for order follow-ups.</li><li>Liaise with various teams to prepare and send necessary documents (urgent letters, site service reports, etc.) to field engineers.</li><li>Collaborate with business partners (e.g., water units, UPS, 3rd-party materials, lab renovation contractors) to track daily pending issues and manage reminders.</li><li>Daily monitoring and updating of internal systems cases for field engineers; open, dispatch, and follow up on cases through to closure.</li><li>Archive both hard and soft copies of service documents and maintain organized filing systems in the office and core map.</li><li>Manage document flow between Roche, and the customers, including contracts, proposals, quotations, and repair requests.</li><li>Control the numbering, sorting, filing, and retrieval of documents produced by the technical team or department to ensure accuracy and security.</li><li>Support the team with petty cash management, handling departmental expenses, and processing documents efficiently.</li></ul><p>Your Opportunity</p><ul><li>Participants build an extensive network within Roche and upskill themselves</li><li>Best possible work environment is designed to foster participants' learning experience</li><li>Participants will have access to senior leaders and will be assigned to a mentor to support their career journey</li><li>Contributing to purpose driven projects and taking responsibilities from day 1</li></ul><p>Who You Are</p><ul><li>You hold a Bachelor degree in Life Sciences, Economy, Business Administration, or any related area</li><li>You are at an early stage in your career. Fresh graduates will be preferred</li><li>Having a basic understanding of healthcare system is preferred</li><li>You are eager to work with diverse cultures</li><li>You are curious and have passion for learning new things, and have high degree of integrity and courage</li><li>You have excellent communication and innovative skills</li><li>You are proficient in English</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You hold a Bachelor degree in Life Sciences, Economy, Business Administration, or any related area</p><p>You are at an early stage in your career. Fresh graduates will be preferred</p><p>Having a basic understanding of healthcare system is preferred</p><p>You are eager to work with diverse cultures</p><p>You are curious and have passion for learning new things, and have high degree of integrity and courage</p><p>You have excellent communication and innovative skills</p><p>You are proficient in English</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Role &amp; responsibilities H</b>e has to work in fine dinning Restaurant as a Busser(Asst. waiter /Counter crew)</p><p><br></p><p><br></p><p><span >Preferred candidate profile hotel management with 2 years of experience of Fine Dinning/or QSR WILL BE PREFERRED.</span></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>Senior Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction. Also, supporting the Team Leader in monitoring, coaching and training of the call center agents.&nbsp;&nbsp; &nbsp; &nbsp;</p><br> <br><br>Job Responsibilities <br><p>•&nbsp;&nbsp; &nbsp;Support and provide superior service via phones, e-mails and chat as a receiver and caller.<br> •&nbsp;&nbsp; &nbsp;Use questioning and listening skills that support effective telephone communication.<br> •&nbsp;&nbsp; &nbsp;Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.<br> •&nbsp;&nbsp; &nbsp;Understand the impact of attitude in handling calls professionally.<br> •&nbsp;&nbsp; &nbsp;Effectively deal with job stress, angry callers, and upset customers.<br> •&nbsp;&nbsp; &nbsp;Minimizing customers’ and Safat Home escalated complaints through providing professional service &amp; support for individual and B2B customers.<br> •&nbsp;&nbsp; &nbsp;Ensure proper escalation to any unresolved complaint, to avoid any delay in progressing and resolving customers reported complaints.<br> •&nbsp;&nbsp; &nbsp;Use the most appropriate way to communicate with different behavior types on the telephone.<br> •&nbsp;&nbsp; &nbsp;Escalate cases that require intervention by Team Leaders or Supervisor.<br> •&nbsp;&nbsp; &nbsp;Apply the elements of building positive rapport with different types of customers over the phone.<br> •&nbsp;&nbsp; &nbsp;Apply the proper telephone etiquette to satisfy various customer situations.<br> •&nbsp;&nbsp; &nbsp;Apply appropriate actions to effectively control a telephone call.<br> •&nbsp;&nbsp; &nbsp;Identify voice skills and how to enhance a good telephone presentation.<br> •&nbsp;&nbsp; &nbsp;Display ownership to additional tasks as demanded by superiors and meet commitment to customers.<br> •&nbsp;&nbsp; &nbsp;Display Time flexibility towards shifts as per work floor requirements.<br> •&nbsp;&nbsp; &nbsp;Handling escalations cases and angry customers calls.<br> •&nbsp;&nbsp; &nbsp;Responsible for leading the shift during team leader absence.<br> •&nbsp;&nbsp; &nbsp;Responsible for new Call Center Agent training.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Handling the back office tasks (Departments communications, Suppliers communications) &nbsp;<br> &nbsp;</p><br> <br><br>Candidate Requirements <br><p>•&nbsp;&nbsp; &nbsp;Must possess excellent communications skill, proven problem solving and analysis skills.<br> •&nbsp;&nbsp; &nbsp;A good knowledge of Electronic devices and related technology.<br> •&nbsp;&nbsp; &nbsp;Minimum one year of related experience in the field of (Call center, Customer care, Customer service, Telemarketing/Telesales).<br> •&nbsp;&nbsp; &nbsp;Need a good understanding of Productivity software (Windows OS, Spreadsheets, MS-office).<br> •&nbsp;&nbsp; &nbsp;Good command in English / Arabic Language.<br> •&nbsp;&nbsp; &nbsp;“Preferable”. Technical literature and Technology oriented to talk at the right level with customers.<br> &nbsp;</p><br> <br><br>Education <br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>ABOUT THE ENGAGEMENT Capitex is a specialist Financial Crime Compliance talent provider.<br> We are building a fraud operations team for a 6-month staffing engagement with a leading Kuwaiti bank's 24/7 digital fraud operations function.<br> This is a 6-month consultancy engagement with a defined delivery model: the first two months are delivered fully remotely, and from Month 3 the role relocates onsite to the bank's offices in Kuwait City for the remainder of the term.<br> Onsite presence in Kuwait from Month 3 is a firm requirement of the role, not a preference - please only apply if you are genuinely able and willing to relocate for the onsite phase.<br> THE ROLE You will be the analytical engine of the fraud operations team: turning alert, transaction and case data into detection improvements, management information and tuning decisions.<br> You will work under the bank's direction, alongside Capitex L1 and L2 analysts and a senior fraud investigator, and be the bridge between what the operation sees and what the detection estate does.<br> WHAT YOU WILL DO - Analyse fraud alert and case data to identify trends, emerging typologies, detection gaps and false-positive drivers.<br> - Support rule and threshold tuning on the bank's fraud monitoring platform - build the evidence base, model the impact, and document proposed changes for the bank's approval.<br> - Design and produce operational MI: alert volumes, disposition outcomes, SLA performance, fraud losses and prevented losses, shift-level throughput.<br> - Build and maintain dashboards and recurring reporting for the fraud operations leadership team.<br> - Support post-incident and thematic reviews with data deep-dives.<br> - Work with L2 and the senior investigator to convert case observations into measurable detection improvements.<br> ENGAGEMENT DETAILS - 6-month consultancy agreement with Capitex, with extension possible on client renewal.<br> - Competitive all-inclusive monthly consultancy fee, with an additional housing allowance during the onsite phase.<br> - Visa, work authorisation and payroll for the Kuwait onsite phase are arranged and sponsored through our employer-of-record partner.<br> - Laptop (Dell Latitude) provided by Capitex; client systems access configured by the bank.<br> Commencement is aligned to contract mobilisation - indicative start August 2026, confirmed at offer stage WHAT WE ARE LOOKING FOR - 3+ years in data analytics within fraud, financial crime or banking operations.<br> - Strong SQL is essential; Python or R for analysis is a strong plus.<br> - Experience with BI/visualisation tools (Power BI, Tableau or equivalent) and building operational dashboards.<br> - Familiarity with fraud detection platforms and alert data structures (FICO Falcon, Actimize, SAS or equivalent) - enough to interrogate their output and support tuning.<br> - Ability to present analysis clearly to operational and senior stakeholders in English.<br> - Confirmed availability for an August 2026 start and genuine willingness to be onsite in Kuwait City from Month 3 to Month 6.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Purpose</b></p><p>To serve as the primary operational face of The English School, managing front-facing parent relations, student logistics, transportation networks, and the live administration of Ministerial document management and translation across Pre-prep, Prep, and Upper School tiers.</p><p>Key Responsibilities</p><p><br></p><ol><li><b>Front of House &amp; Customer Service</b></li></ol><ul><li>Demonstrate excellent Front of House flexibility by serving as the first line of response for diverse campus queries, utilising a proactive approach to assist stakeholders&nbsp;</li><li>Maintain a professional front-of-house greeting environment at the main reception desk.</li><li>Provide the vital first line of response to diverse daily campus issues, assessing situations efficiently and utilising a proactive approach to assist stakeholders, backed by the full support and expertise of the wider school administration.</li><li>Welcome and screen parents, visitors, contractors, and inspectors in strict accordance with the school’s safeguarding policies and gate access control measures.</li><li>Manage the immediate administrative response to late arrivals and early collections across all three school levels, ensuring accurate entry logs are maintained.</li><li>Leads on All pupil registration and data collection on a daily basis.&nbsp;</li></ul><p><br></p><ol><li><b>Transport &amp; Bus Operations Logistics </b></li></ol><ul><li>Manage the daily administration of the school’s student transport network, updating manifests, and serving as the direct liaison for the external bus vendor's coordinators.</li><li>Resolve real-time logistical issues, including routing changes, traffic delays, and breakdown communication protocols.</li><li>Serve as the immediate telephonic and face-to-face contact point for parents regarding operational transportation queries.</li></ul><p><br></p><ol><li><b>Contextual Arabic-to-English Translation </b></li></ol><ul><li>Deliver contextual translation of official ministerial decrees, Arabic circulars, and incoming government inspection directives into professional English for the Senior Leadership Team (SLT).</li><li>Draft the school's formal Arabic documentation, letters, and regulatory appeals, ensuring total legal and linguistic alignment with local Kuwaiti frameworks.</li><li>Maintain a secure, meticulously archived central archive of all translated materials.</li></ul><p><br></p><ol><li><b>Core Administrative Redundancy &amp; Cover</b></li></ol><ul><li>Maintain absolute proficiency in core student information databases (iSAMS/Odoo) and school operating platforms to guarantee seamless front-desk cover during peak morning/afternoon rushes or colleague absences.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Bilingual Fluency &amp; Contextual Translation:</b> Translate complex Arabic ministerial decrees, circulars, and legal letters into professional English, ensuring complete alignment with Kuwaiti regulatory frameworks. </p><p><br></p><p><b>Front-of-House &amp; Customer Service:</b> Act as the school’s primary face, using exceptional interpersonal skills to welcome stakeholders and proactively resolve daily campus queries. </p><p><br></p><p><b>Logistics &amp; Transport Management:</b> Direct the daily administration of the student bus network, coordinate with external transport vendors, and resolve real-time routing or transit issues. </p><p><br></p><p><b>Database &amp; School MIS Proficiency:</b> Utilise student information databases—specifically <b>iSAMS</b> and <b>Odoo</b>—to manage pupil registration and provide seamless administrative cover. </p><p><br></p><p><b>Safeguarding &amp; Gate Access Control:</b> Enforce safeguarding policies strictly when screening, registering, and welcoming parents, visitors, contractors, and inspectors. </p><p><br></p><p><b>Real-Time Problem Solving:</b> React dynamically and efficiently to live operational challenges, including transportation delays, campus issues, and emergency communications. </p><p><br></p><p><b>Meticulous Administration:</b> Maintain precise records for pupil registration, late arrivals, and early collections, whilst archiving translated government documentation.</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >The Position</span></p><p>The Senior Field Service Engineer is responsible for providing on-site technical support for the installation, commissioning, preventative maintenance, and troubleshooting of Roche equipment. This role involves traveling to customer sites to ensure equipment is operating at peak performance. This individual will work under general supervision, handling routine service calls independently while assisting team members on more complex issues. You will play an important role in ensuring healthcare professionals and laboratories can operate with confidence, helping support better outcomes for patients across Kuwait.</p><p>Your Responsibilities</p><ul><li>Deliver the planned system installations and carry out installations as per Roche standards.</li><li>Ensure all service activities are performed and documented in a timely manner as per Roche standards.</li><li>Ensures coverage and support in line with agreements with customers and necessary accreditation requirements are met.</li><li>Escalate technical issues, PRI/PSI to appropriate internal stakeholder and follow up for closure.</li><li>Timely forecast spare parts of systems for line of expertise.</li><li>Ensure Key deliverables i.e. Uptime, customer satisfaction, Value of service to manage expectations for assigned strategic customers are met.</li><li>Accountable for mandatory upgrades/ modifications for assigned systems and ensure that been done for all systems in the country.</li><li>Provide expert technical opinion, identify possible solutions and recommend strategies that lead to timely and effective resolution of high priority issues.</li><li>Act as mentor and lend support to FSEs to resolve complex and persistent issues.</li><li>Accountable for assigned administrative tasks (PPM scheduling, Modifications, e services, Service Marketing, Service revenue).</li><li>Establishes and develops a relationship with the customer that enhances the reputation and professionalism of Roche Diagnostics.</li><li>Provides clear and appropriate customer communication, including pro-active arrangement of routine preventative and corrective maintenance visits.</li><li>Ensures that all administration and back office tasks are completed in a timely and accurate manner.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Who You Are</p><p>You are a proactive and customer-focused technical professional who enjoys solving problems and working in a dynamic field-based environment. You are able to work independently while maintaining strong collaboration with internal stakeholders and customers.</p><p>To be successful in this role, you bring:</p><ul><li>You hold a Bachelor degree in Engineering, Biomedical, Electronic, Mechatronics or relevant fields</li><li>You built 5 to 7 years of hands-on experience in a technical support, maintenance, or field service role.</li><li>The ideal candidate built experience handling Roche IVD instruments such as Pre and Post Analytics / C6800 / Ultra plus / U6500 / Cobas PRO / Cobas Pure</li><li>You have advanced problem-solving skills, and the ability to communicate and collaborate effectively with customers and colleagues</li><li>You are able to manage multiple projects simultaneously and work under tight deadline</li><li>You are proactive with learning-oriented mindset, and are motivated to work in a hands-on environment and support field operations</li><li>You have deep understanding of digital technologies, Automation and their application in service operations</li><li>You have excellent communication skills and interpersonal skills with the ability to convey strategic concepts to a diverse audience</li><li>You are detail-oriented and able to work independently as well as collaboratively in a team environment</li><li>You are fluent in English; Arabic language is considered a plus</li></ul><p></p></section>