Guzzle PHP Jobs in Kuwait

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>About the Role</b> Al Mulla Exchange is seeking an experienced technology leader to head its Information Technology function and drive enterprise-wide digital transformation initiatives. The Head of Department IT will be responsible for defining and executing the organization's technology strategy, strengthening cybersecurity and operational resilience, modernizing technology platforms, and ensuring technology remains a strategic business enabler. The role will lead a multidisciplinary technology team of 60+ professionals across Kuwait, India, Egypt, and other locations. In addition, the incumbent will provide technology leadership and support across multiple subsidiaries and affiliated entities, driving standardization, innovation, and the alignment of technology initiatives with the broader strategic objectives of the Company.</p><p><b>Key Responsibilities</b></p><p><b>Technology Strategy &amp; Leadership</b></p><ul><li>Develop and execute the organization's long-term technology vision and roadmap aligned with corporate strategy.</li><li>Advise executive leadership on technology investments, digital innovation, cybersecurity, and emerging industry trends.</li><li>Build technology capabilities that support future business growth, scalability, operational efficiency, and customer experience.</li><li>Drive continuous innovation through the adoption of AI, Machine Learning, Intelligent Automation, Cloud, APIs, Data Analytics, and emerging technologies.</li></ul><p><b>Digital Transformation</b></p><ul><li>Lead enterprise-wide digital transformation initiatives across customer channels, business operations, compliance, treasury, and support functions.</li><li>Drive modernization of enterprise applications and technology platforms.</li><li>Enhance customer experience across Branch, Mobile, Web, Kiosk, and digital ecosystems.</li><li>Champion agile delivery methodologies and continuous improvement.</li></ul><p><b>Technology Delivery</b></p><ul><li>Oversee the successful execution of strategic IT programs and enterprise projects.</li><li>Ensure timely delivery of high-quality technology solutions while maintaining operational stability.</li><li>Establish robust governance, architecture standards, and software development best practices.</li><li>Lead enterprise application development and system integration initiatives.</li></ul><p><b>IT Operations &amp; Infrastructure</b></p><ul><li>Ensure high availability, scalability, security, and performance of enterprise infrastructure.</li><li>Lead infrastructure modernization, cloud adoption, disaster recovery, business continuity, and capacity planning.</li><li>Oversee IT Service Management (ITSM), helpdesk operations, asset management, and production support.</li></ul><p><b>Information Security &amp; Risk</b></p><ul><li>Ensure compliance with regulatory requirements, cybersecurity standards, and internal governance policies.</li><li>Strengthen information security frameworks and operational resilience.</li><li>Collaborate with risk, compliance, audit, and business stakeholders to maintain secure technology environments.</li></ul><p><b>Enterprise Integrations</b></p><ul><li>Lead API strategy and integration with banks, payment gateways, remittance partners, fintech platforms, AML systems, and third-party providers.</li><li>Ensure secure, scalable, and high-performing integration architecture.</li></ul><p><b>People Leadership</b></p><ul><li>Inspire, mentor, and develop a high-performing technology organization.</li><li>Build future leadership capabilities and succession plans.</li><li>Foster a culture of innovation, accountability, collaboration, and continuous learning.</li><li>Identify talent gaps and lead recruitment of world-class technology professionals.</li></ul><p><b>Vendor &amp; Financial Management</b></p><ul><li>Own the IT budget and technology investment strategy.</li><li>Build strategic partnerships with technology vendors and service providers.</li><li>Drive cost optimization while maintaining service excellence.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The ideal candidate is an accomplished technology executive with a strong record of leading enterprise technology organizations within the banking, financial services, payments, fintech, or remittance industry. You possess a strategic mindset, excellent business acumen, and the ability to translate technology into measurable business value. You thrive in complex, fast-paced environments and have successfully led large-scale digital transformation initiatives while managing geographically distributed teams.</p><p><b>Qualifications</b></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Master's degree (MBA, MIS, or equivalent) is preferred.</li><li>15+ years of progressive IT leadership experience. Minimum 8 years in senior leadership roles managing enterprise technology functions.</li><li>Demonstrated experience within Banking, Financial Services, FinTech, Payments, or Remittance industries.</li><li>Proven success in leading enterprise-scale digital transformation initiatives.</li><li>Strong expertise in enterprise architecture, software engineering, cloud technologies, cybersecurity, API integration, IT governance, and infrastructure management.</li><li>Experience managing large, multicultural teams across multiple geographies.</li><li>Professional certifications such as PMP, TOGAF, ITIL, CISSP, AWS/Azure, or equivalent will be an advantage.</li></ul><p></p></section>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>The mission</strong></p> <p>You are the digital heartbeat of Mama — ensuring our technology runs smoothly, our teams stay connected, and our guests enjoy a seamless experience powered by reliable systems.</p> <p>As our IT Coordinator, you’ll play a key role in supporting the technology operations of Mama Shelter Cape Town during its pre-opening journey and beyond. Working closely with the IT team, hotel departments, and Ennismore support functions, you’ll help establish, maintain, and optimise the systems that keep Mama running.</p> <p>Here’s what you’ll be responsible for:</p> <ul> <li><strong>Technology support champion</strong> – Provide day-to-day IT support to hotel colleagues, troubleshooting hardware, software, network, and system-related issues to ensure smooth operations.</li> <li><strong>Systems guardian</strong> – Support the setup, maintenance, and effective use of hotel technology systems, ensuring reliability and alignment with Mama and Ennismore standards.</li> <li><strong>Pre-opening IT support</strong> – Assist with IT setup, system installations, user access, hardware deployment, and technology readiness ahead of Mama Shelter Cape Town’s opening.</li> <li><strong>User experience partner</strong> – Support colleagues across all departments by providing timely solutions, guidance, and training on IT systems and tools.</li> <li><strong>Cybersecurity advocate</strong> – Follow and promote IT security standards, data protection practices, access controls, and company policies to safeguard hotel information.</li> <li><strong>Hardware and asset controller</strong> – Maintain accurate records of IT equipment, support inventory management, and ensure all technology assets are properly maintained.</li> <li><strong>Vendor and support coordination</strong> – Coordinate with external IT providers and vendors to resolve issues and ensure effective delivery of technology services.</li> <li><strong>Systems and application support</strong> – Support key hospitality systems including PMS, POS, network platforms, and business applications to ensure operational continuity.</li> <li><strong>Team player with curiosity</strong> – Bring a proactive mindset, problem-solving approach, and passion for technology to support Mama’s vibrant and fast-paced environment.</li> </ul> <p>At Mama Shelter Cape Town, technology is at the heart of creating effortless experiences — and you’ll help ensure Mama’s teams stay connected, supported, and ready to deliver unforgettable moments.</p> <h4>Qualifications</h4> <ul> <li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.</li> <li>Previous experience in IT support, help desk, system administration, or a similar role.</li> <li>Experience within a hotel, resort, or hospitality environment is advantageous.</li> <li>Knowledge of computer hardware, software, networking, and troubleshooting techniques.</li> <li>Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure.</li> <li>Experience with hospitality systems and applications is preferred.</li> <li>Proficiency in Microsoft Office applications and IT support tools.</li> <li>Strong technical troubleshooting and problem-solving skills.</li> <li>Excellent communication and customer service abilities.</li> <li>Strong organisational skills with attention to detail.</li> <li>Ability to manage multiple priorities in a fast-paced environment.</li> <li>Commitment to maintaining data security, confidentiality, and operational reliability.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity and inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

Job description:<br><br> Job Summary The role of an IT Lead - PMO is one that requires an understanding of project management, organizational leadership and communication skills. The individual’s primary goal is to ensure that all projects assigned, within Digital portfolio are being managed and delivered effectively. <br>This individual will have outstanding communication skills, strong analytical and problem-solving skills as well as a genuine passion for retail. Strong presentation skills are required, as well as the confidence to manage multiple stakeholders from business teams, IT teams, external vendors and delivery partners. <br> Job Responsibilities • Manage large technical projects, define project plans, set priorities, manage resources and report on process, progress and results<br>• Provide day-to-day planning, coordination, and project management across the entirety of the software development and deployment life cycle<br>• Act as an owner, be solution-focused, analytical and drive projects from initiation to success<br>• Provide the project team with direction and vision, motivate individuals to perform, provide feedback, recognize strengths and provide challenges<br>• This is a highly visible position that will partner heavily with multiple business and technology teams and interact at all levels of the company<br>• Work closely with the product management team in full synergy to ensure that large scale projects are delivered on time and up to expectations.<br> Candidate Requirements Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related discipline. PMP, PRINCE2, or other recognized Project Management certification is preferred. Strong technical background with hands-on experience in software development and large-scale software systems. Minimum 5 years of experience leading complex, product-oriented technology projects. Proven experience managing large-scale projects involving multiple teams, stakeholders, and products. Strong analytical and problem-solving skills with the ability to make data-driven decisions. Proficiency in project management tools such as MS Project, Jira, Asana, or similar platforms. Experience working with SAP and/or other enterprise ERP systems. Good understanding of Agile delivery methodologies, including Scrum and Kanban. Demonstrated ability to manage multiple priorities simultaneously while delivering projects within agreed timelines. Strong planning skills with the ability to provide realistic effort estimates and drive project execution through to completion. Excellent stakeholder management, interpersonal, written, and verbal communication skills. Experience managing software vendors, implementation partners, and third-party service providers. Fluent in English, both written and spoken.

<p>At Precision Drilling, our mission is to deliver safe, sustainable, and high-performance drilling solutions that reduce risks and optimize resources for our customers across global markets. Driven by our Core Values, we empower our people, invest in cutting-edge technology, and foster lasting relationships built on integrity, collaboration, and an unwavering pursuit of excellence.</p><p>The Manager, IT Services, provides strategic and operational leadership for IT services across Precision Drilling s Middle East operations, ensuring reliable technology infrastructure, cybersecurity, vendor management, and project delivery. This role partners closely with regional business leaders, vendors, and global IT teams to deliver technology solutions that support business performance and operational excellence.</p><p><strong>CULTURE:</strong> Precision Drilling fosters a strong safety culture through our Human Organizational Performance (HOP) approach, focusing on learning, communication, and supporting our people. We invest in career growth through continuous training and development, encourage balance with competitive benefits and generous time off, and foster a team-oriented workplace grounded in integrity and trust. When you join Precision, you join a company that puts people first.</p><p><strong>DAY IN THE LIFE:</strong></p><ul><li>Serve as the primary IT contact for Middle East operations, ensuring timely resolution of incidents, service requests, and escalations</li><li>Manage regional IT infrastructure, networks, end-user technology, field systems, and connectivity to support reliable business operations</li><li>Implement and maintain cybersecurity standards, access controls, software licensing compliance, and IT governance requirements</li><li>Lead relationships with vendors, telecommunications providers, and service partners while overseeing IT assets, procurement, and lifecycle management</li><li>Partner with business leaders and global IT teams to deliver technology projects, infrastructure upgrades, budgeting initiatives, and continuous service improvements</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree or diploma in Information Technology, Computer Science, or related field (or equivalent experience)</li><li>3+ years of experience in IT infrastructure, operations, or technical support, including experience leading teams, vendors, projects, or cross-functional initiatives</li><li>Strong knowledge of Microsoft 365, networking, endpoint management, cybersecurity, identity and access management, and IT service management</li><li>Experience managing third-party vendors and telecommunications providers; exposure to SAP, ServiceNow, ITIL, or relevant technical certifications is an asset</li><li>Strong leadership, communication, problem-solving, and customer service skills with the ability to manage competing priorities and build relationships across technical and business teams</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>IT Support Specialist (Female)</p><p>Job Summary</p><p><b>On Point Technology</b> is looking for a dedicated <b>Female IT Support Specialist</b> to join our team in Kuwait. The successful candidate will be responsible for providing technical support to employees and clients, troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day operations.</p><p>Key Responsibilities</p><ul><li>Provide first-line technical support for hardware, software, and network-related issues.</li><li>Install, configure, and maintain computers, laptops, printers, and other IT equipment.</li><li>Troubleshoot and resolve Windows OS, Microsoft Office, and application issues.</li><li>Monitor and maintain local network infrastructure and internet connectivity.</li><li>Set up user accounts, email accounts, and access permissions.</li><li>Perform routine system updates, backups, and preventive maintenance.</li><li>Document technical issues and maintain support records.</li><li>Coordinate with the development and technical teams when necessary.</li><li>Provide remote and on-site technical support when required.</li><li>Ensure IT assets are properly maintained and inventoried.</li></ul><p>Requirements</p><ul><li>Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>Minimum <b>2 years of experience</b> in IT Support or a similar role.</li><li>Strong knowledge of Windows operating systems and Microsoft Office.</li><li>Basic understanding of networking (LAN/WAN, Routers, Switches, Printers).</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Good command of Arabic and English.</li></ul><p>Candidate Criteria</p><ul><li><b>Gender:</b> Female.</li><li><b>Age:</b> 25–35 years.</li><li><b>Nationality:</b> Arab.</li><li><b>Location:</b> Currently residing in Kuwait with a valid transferable residency.</li><li>A valid Kuwait driving license is an advantage.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required Skills</p><ul><li>Strong troubleshooting and problem-solving skills.</li><li>Knowledge of Windows operating systems and Microsoft Office 365.</li><li>Basic understanding of networking concepts (TCP/IP, LAN/WAN, Wi-Fi, Routers, Switches).</li><li>Experience with hardware installation, maintenance, and troubleshooting.</li><li>Familiarity with printers, scanners, and other office IT equipment.</li><li>Knowledge of user account management (Active Directory and Microsoft 365 is a plus).</li><li>Basic understanding of cybersecurity best practices and endpoint protection.</li><li>Ability to install, configure, and maintain software and operating systems.</li><li>Excellent communication and customer service skills.</li><li>Strong organizational and time management skills.</li><li>Ability to prioritize multiple support requests and work under pressure.</li><li>Ability to work independently and collaboratively within a team.</li><li>Good documentation and reporting skills.</li><li>Fluency in Arabic and a good command of English.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary <br></span><p>The role of an IT Lead - PMO is one that requires an understanding of project management, organizational leadership and communication skills. The individual’s primary goal is to ensure that all projects assigned, within Digital portfolio are being managed and delivered effectively.&nbsp;<br> This individual will have outstanding communication skills, strong analytical and problem-solving skills as well as a genuine passion for retail. Strong presentation skills are required, as well as the confidence to manage multiple stakeholders from business teams, IT teams, external vendors and delivery partners.&nbsp;<br> &nbsp;</p><br> <br><br>Job Responsibilities <br><p>•&nbsp;&nbsp; &nbsp;Manage large technical projects, define project plans, set priorities, manage resources and report on process, progress and results<br> •&nbsp;&nbsp; &nbsp;Provide day-to-day planning, coordination, and project management across the entirety of the software development and deployment life cycle<br> •&nbsp;&nbsp; &nbsp;Act as an owner, be solution-focused, analytical and drive projects from initiation to success<br> •&nbsp;&nbsp; &nbsp;Provide the project team with direction and vision, motivate individuals to perform, provide feedback, recognize strengths and provide challenges<br> •&nbsp;&nbsp; &nbsp;This is a highly visible position that will partner heavily with multiple business and technology teams and interact at all levels of the company<br> •&nbsp;&nbsp; &nbsp;Work closely with the product management team in full synergy to ensure that large scale projects are delivered on time and up to expectations.<br> &nbsp;</p><br> <br><br>Candidate Requirements <br><ul> <li>Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related discipline.</li> <li>PMP, PRINCE2, or other recognized Project Management certification is preferred.</li> <li>Strong technical background with hands-on experience in software development and large-scale software systems.</li> <li>Minimum 5 years of experience leading complex, product-oriented technology projects.</li> <li>Proven experience managing large-scale projects involving multiple teams, stakeholders, and products.</li> <li>Strong analytical and problem-solving skills with the ability to make data-driven decisions.</li> <li>Proficiency in project management tools such as MS Project, Jira, Asana, or similar platforms.</li> <li>Experience working with SAP and/or other enterprise ERP systems.</li> <li>Good understanding of Agile delivery methodologies, including Scrum and Kanban.</li> <li>Demonstrated ability to manage multiple priorities simultaneously while delivering projects within agreed timelines.</li> <li>Strong planning skills with the ability to provide realistic effort estimates and drive project execution through to completion.</li> <li>Excellent stakeholder management, interpersonal, written, and verbal communication skills.</li> <li>Experience managing software vendors, implementation partners, and third-party service providers.</li> <li>Fluent in English, both written and spoken.</li> </ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The <b>IT Support Technician</b> is responsible for providing frontline technical support to faculty and staff at HQ and branches for Alarabiya Electrical Company. This role focuses on day-to-day troubleshooting, deployment, and maintenance of end-user technology, offices, software environments, network connectivity, CCTV systems, and event-related IT systems. The position ensures a high level of service availability, responsiveness, and user satisfaction across the organization.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li><b>Desktop &amp; End-User Support:</b> Provide comprehensive technical support for PCs, laptops, printers, and peripherals across the company.</li><li><b>Hardware &amp; Software Deployment:</b> Install, configure, and set up new computer systems, hardware, and standard software images.</li><li><b>Troubleshooting &amp; Maintenance:</b> Diagnose and resolve hardware, operating system, and application issues in a timely and efficient manner. Install, configure, and maintain software within computers in close coordination with IT leadership.</li><li><b>Network &amp; Infrastructure Support:</b> Assist with network connectivity troubleshooting, performance-related issues, and the maintenance of CCTV and surveillance systems.</li></ul><p><b>Educational Qualifications &amp; Certifications</b></p><ul><li><b>Education:</b> Diploma or bachelor's degree in Computer Science, Information Technology, or a related field.</li><li><b>Certifications:</b> Entry-level or relevant IT certifications are a distinct advantage (e.g., Microsoft, CompTIA, or equivalent).</li></ul><p><br></p><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Code: PegaY2018-S01 IT Software Sales (IT Sales &amp; Services) OVERVIEW: Pegasus is the leading provider of technology solutions. We empower and help grow our clients business by providing customized and innovative solutions ranging from enterprise infrastructure to retail store-level technology. Pegasus has an extensive team of dedicated professionals to provide support and meet all our client s requirements. Pegasus has a strong presence in the retail industry. We offer a full range of professional services to retailers. Pegasus is a systems integrator of data collection equipment and solutions. Pegasus systems integration specialists and factory-trained technicians are experts in wireless radio frequency network and ERP integration solutions, enterprise labelling, barcode printers, scanners, mobile computing, terminal and software technologies.</p><p>MAJOR RESPONSIBILITIES:</p><ul><li>Responsible for Business development for ERP software business activities</li><li>Actively participate in the advertising, distribution and marketing of the goods &amp; services of the company</li><li>Representing the company at different places such as conferences, meetings, seminars etc</li><li>Create leads &amp; identifying new potential clients/ opportunities for the company</li><li>Fully understand the IT Products, services &amp; solutions</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>ESSENTIALS / REQUIREMENTS:</p><ul><li>Graduate/ Post Graduate in Engineering/ IT/ Business/ Marketing</li><li>Minimum 3 years of marketing experience, or sales experience with strong marketing orientation</li><li>Experience in IT Hardware/ Software Solutions sales with strong Functional/Technical Knowledge</li><li>Excellent verbal and written communication skills (English &amp; Arabic)</li><li>Tactful negotiations skills</li><li>Strong organizational skills</li><li>Effective presentation, implementation and follow-up skills</li><li>Must be very flexible and adaptable to changes</li><li>Must have Kuwait Driving License</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>THE MISSION You are the digital heartbeat of Mama ensuring our technology runs smoothly, our teams stay connected, and our guests enjoy a seamless experience powered by reliable systems. As our IT Coordinator , you ll play a key role in supporting the technology operations of Mama Shelter Cape Town during its pre-opening journey and beyond. Working closely with the IT team, hotel departments, and Ennismore support functions, you ll help establish, maintain, and optimise the systems that keep Mama running. Here s what you ll be responsible for:</p><p><strong>Technology Support Champion</strong> Provide day-to-day IT support to hotel colleagues, troubleshooting hardware, software, network, and system-related issues to ensure smooth operations.</p><p><strong>Systems Guardian</strong> Support the setup, maintenance, and effective use of hotel technology systems, ensuring reliability and alignment with Mama and Ennismore standards.</p><p><strong>Pre-Opening IT Support</strong> Assist with IT setup, system installations, user access, hardware deployment, and technology readiness ahead of Mama Shelter Cape Town s opening.</p><p><strong>User Experience Partner</strong> Support colleagues across all departments by providing timely solutions, guidance, and training on IT systems and tools.</p><p><strong>Cybersecurity Advocate</strong> Follow and promote IT security standards, data protection practices, access controls, and company policies to safeguard hotel information.</p><p><strong>Hardware &amp; Asset Controller</strong> Maintain accurate records of IT equipment, support inventory management, and ensure all technology assets are properly maintained.</p><p><strong>Vendor &amp; Support Coordination</strong> Coordinate with external IT providers and vendors to resolve issues and ensure effective delivery of technology services.</p><p><strong>Systems &amp; Application Support</strong> Support key hospitality systems including PMS, POS, network platforms, and business applications to ensure operational continuity.</p><p><strong>Team Player with Curiosity</strong> Bring a proactive mindset, problem-solving approach, and passion for technology to support Mama s vibrant and fast-paced environment. At Mama Shelter Cape Town, technology is at the heart of creating effortless experiences and you ll help ensure Mama s teams stay connected, supported, and ready to deliver unforgettable moments.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.</p><p>Previous experience in IT Support, Help Desk, System Administration, or a similar role.</p><p>Experience within a hotel, resort, or hospitality environment is advantageous.</p><p>Knowledge of computer hardware, software, networking, and troubleshooting techniques.</p><p>Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure.</p><p>Experience with hospitality systems and applications is preferred.</p><p>Proficiency in Microsoft Office applications and IT support tools.</p><p>Strong technical troubleshooting and problem-solving skills.</p><p>Excellent communication and customer service abilities.</p><p>Strong organisational skills with attention to detail.</p><p>Ability to manage multiple priorities in a fast-paced environment.</p><p>Commitment to maintaining data security, confidentiality, and operational reliability.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About the Role</b></p><p>We are seeking a highly motivated and results-oriented Senior Account Manager to join our Kuwait team. The successful candidate will be responsible for driving new business, managing strategic customer relationships, and expanding our footprint across enterprise and government accounts in Kuwait.</p><p>This role requires an experienced sales professional with an established network in the Kuwait market and a proven track record of selling high-value IT services, digital transformation solutions, cloud, Data &amp; AI, Microsoft technologies, and Cyber Security solutions.</p><p><br></p><p>The ideal candidate must possess excellent consultative selling skills, understand customer business challenges, and be capable of positioning complex solution offerings that deliver measurable business outcomes.</p><p><br></p><p><b>Key Responsibilities</b></p><p><br></p><p>Business Development</p><p>• Identify, develop, and close new business opportunities across enterprise, government,</p><p>healthcare, banking, education, and energy sectors in Kuwait.</p><p>• Build and execute strategic account plans to achieve and exceed annual sales targets.</p><p>• Generate a healthy sales pipeline through direct customer engagement, networking,</p><p>referrals, and partner relationships.</p><p>• Develop long-term relationships with CIOs, CISOs, CTOs, Heads of IT, Digital</p><p>Transformation leaders, and business executives.</p><p>• Identify opportunities for recurring managed services and long-term digital transformation</p><p>engagements.</p><p><br></p><p><b>Account Management</b></p><p>• Own and manage assigned strategic accounts throughout the complete sales lifecycle.</p><p>• Understand customer business objectives and translate them into technology-led</p><p>solutions.</p><p>• Develop trusted advisor relationships with key stakeholders and executive sponsors.</p><p>• Maintain regular account reviews and identify opportunities for account growth.</p><p>• Ensure high customer satisfaction and long-term customer retention.</p><p>The primary focus of the role is the sale of professional services, consulting services, managed</p><p>services, and niche technology solutions, rather than hardware or product resale.</p><p><br></p><p><b>Sales Leadership</b></p><p>• Lead customer presentations, executive briefings, workshops, and solution discussions.</p><p>• Work closely with solution architects, pre-sales consultants, and delivery teams to</p><p>develop winning proposals.</p><p>• Coordinate with technology partners and vendors during opportunity development.</p><p>• Manage RFPs, RFIs, RFQs, commercial negotiations, and contract closure.</p><p>• Accurately maintain sales forecasts and CRM updates.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Qualifications</b></p><p><br></p><p><b>Education</b></p><p><br></p><p>• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related discipline.</p><p>• MBA or equivalent business qualification is an advantage.</p><p><br></p><p><b>Experience</b></p><p>• Minimum 5 years of successful enterprise IT sales experience within Kuwait.</p><p>• Demonstrated success in selling technology consulting, professional services, managed</p><p>services, and enterprise software solutions.</p><p>• Strong knowledge of the Kuwait public sector and enterprise market.</p><p>• Existing relationships with key customers, decision-makers, and technology stakeholders</p><p>in Kuwait.</p><p>• Proven history of consistently achieving or exceeding sales targets.</p><p>Skills &amp; Competencies</p><p>• Excellent consultative and solution-selling skills.</p><p>• Strong executive presentation and communication abilities.</p><p>• Outstanding negotiation and relationship management skills.</p><p>• Ability to identify customer pain points and develop business-focused technology</p><p>solutions.</p><p>• Strong commercial acumen with experience in large enterprise sales.</p><p>• Self-driven, proactive, and highly motivated.</p><p>• Ability to work independently while collaborating effectively with cross-functional teams.</p><p>• Strong proposal development and opportunity management skills.</p><p>• Excellent time management and organizational capabilities.</p><p><br></p><p><b>Language Requirements</b></p><p>• Fluency in both Arabic and English (spoken and written) is mandatory.</p><p>• Ability to conduct customer presentations, negotiations, and executive discussions in</p><p>both languages.</p></div>

Classification: Institutional Support<br><br>Reports To: Technology Support Coordinator<br><br>Location: Saad Al Abdullah, Kuwait<br><br>About The American International University<br><br>American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs based on the American model of higher education. AIU provides degrees in Engineering, Architecture and Design, and Business Administration, with English as the language of instruction. The University is committed to fostering intellectual, cultural, and personal growth, preparing graduates for leadership roles in a global society.<br><br>For more information, visit: www.aiu.edu.kw<br><br>Job Summary<br><br>The IT Support Technician is responsible for providing frontline technical support to faculty, staff, and students at American International University (AIU). This role focuses on day-to-day troubleshooting, deployment, and maintenance of end-user technology, classrooms, laboratories, offices, academic software environments, and event-related IT systems. The position ensures a high level of service availability, responsiveness, and user satisfaction across the campus.<br><br>Role Impact<br><br>This role directly supports the continuity of academic instruction and administrative operations by ensuring that technology issues are resolved promptly and learning and working environments remain fully functional. The IT Support Technician plays a key role in minimizing downtime, supporting classroom and laboratory readiness, enabling successful university events, and ensuring effective use of institutional technology resources for students, faculty, and staff.<br><br>Key Responsibilities<br><br>IT Support & Helpdesk Operations<br><br>Provide desktop and end-user support for PCs, laptops, printers, and peripherals across the university. Install, configure, and set up new computer systems, hardware, and standard software images. Diagnose and resolve hardware, operating system, and application issues in a timely and efficient manner. Log, track, and resolve incidents and service requests using the IT Helpdesk Ticketing System (Service Desk Plus). Support and train users on key university applications including Microsoft 365, Canvas LMS, and Banner SIS. Assist students, faculty, and staff with login issues, access problems, and basic authentication-related troubleshooting. Conduct IT orientation and onboarding support for new faculty and staff members. Test and validate software updates, patches, and application deployments prior to or following rollout. Printing Student and Staff ID Cards and granting necessary access. Escalate unresolved or complex issues to the Technology Support Coordinator with appropriate documentation.<br><br>Classroom, Lab & Office Technology Support<br><br>Support daily operations of classrooms, laboratories, meeting rooms, and offices to ensure technology readiness. Assist with setup, testing, and troubleshooting of audio-visual systems, presentation equipment, and hybrid learning tools. Perform pre-session checks to ensure systems are operational for classes, exams, and meetings.<br><br>Academic Software & Lab Environment Support<br><br>Install, configure, and maintain academic and instructional software within computer laboratories in coordination with Academic Affairs and IT leadership. Provide operational support for academic software platforms used in teaching and learning environments. Assist students and faculty with software access, licensing issues, and application-related troubleshooting during lab sessions. Ensure lab systems are configured consistently and remain compliant with academic and licensing requirements. Support testing and validation of academic software updates prior to semester rollouts.<br><br>Endpoint Deployment & Asset Support<br><br>Assist with deployment, imaging, configuration, and replacement of Windows 10/11 PCs, laptops, and shared systems. Maintain and update IT asset inventory, including computers, peripherals, and assigned equipment. Support ID card printing management systems and associated hardware as required.<br><br>User & System Administration<br><br>Assist with domain access, user account creation, and email registration under established procedures. Administer and maintain Active Directory accounts, group memberships, and basic permissions. Support Microsoft 365 user accounts, email configuration, and collaboration tools. Assist with user account setup, password resets, access requests, and basic identity-related troubleshooting. Support faculty, staff, and students in the effective use of Microsoft 365, email, and collaboration tools.<br><br>Network & Infrastructure Support<br><br>Assist with basic network connectivity troubleshooting and performance-related issues. Support setup and management of laptops, projectors, and presentation equipment for classrooms and meetings. Support System Administrator and Network Engineer with diagnostics and implementation of systems.<br><br>Event Technology & Technical Support<br><br>Coordinate the setup, configuration, and testing of technical requirements for university events, workshops, forums, and special activities. Provide on-site technical support during events to ensure uninterrupted operation of systems, presentations, and audio-visual equipment. Perform basic analysis of event technical requirements and proactively identify necessary systems, equipment, and configurations based on event type, scale, and venue. Demonstrate initiative in understanding requestor requirements and independently preparing appropriate technical solutions. Coordinate with the Events Department, internal IT teams, and external vendors to deliver reliable event technology support. Assist with setting up and teardown of event-related technology before and after events.<br><br>Time Attendance System Administration<br><br>Support administration and operational use of the Time Attendance System (COSEC). Generate payroll-related attendance reports and weekly faculty attendance reports as required. Upload and maintain monthly shift schedules within the COSEC system based on approved rosters. Implement approved shift changes and schedule updates requested by the HR Department. Assist with troubleshooting attendance discrepancies and system-related issues in coordination with HR and IT leadership.<br><br>Documentation, Regulatory Compliance, and Continuous Improvement<br><br>Document resolved issues, troubleshooting steps, and common fixes to support knowledge sharing. Follow IT policies, SOPs, security guidelines, and service standards. Identify recurring issues and suggest improvements to processes or configurations.<br><br>Key Competencies<br><br>Strong troubleshooting and problem-solving skills Practical knowledge of Windows, Mac and Linux operating systems, end-user hardware, and academic lab environments Ability to support students and faculty in high-usage instructional settings Basic understanding of networking, identity systems, and cloud-based productivity platforms Customer-service mindset with clear communication skills Ability to follow procedures, prioritize tasks, and work under supervision Willingness to support extended hours during peak academic periods or events<br><br>Educational Qualifications & Certification<br><br>Diploma or bachelor’s degree in computer science, Information Technology, or a related field. Entry-level or relevant IT certifications are an advantage (e.g., Microsoft, Comp TIA, or equivalent).<br><br>How To Apply<br><br>Interested candidates should visit the Job Opportunities section on our website and submit a resume and cover letter via: https://aiu.edu.kw/careers/jobs<br><br>Applications will be reviewed on a rolling basis until the position is filled.<br><br>AIU is an equal opportunity employer committed to academic excellence, professional integrity, and the principled governance of Kuwaiti higher education.

<p><span ><b>Job Summary</b></span></p><p><span ><br></span></p><p><span > The IT Support Technician is responsible for providing frontline technical support to faculty, staff, and students at American International University (AIU). This role focuses on day-to-day troubleshooting, deployment, and maintenance of end-user technology, classrooms, laboratories, offices, academic software environments, and event-related IT systems. The position ensures a high level of service availability, responsiveness, and user satisfaction across the campus.</span></p><p>Role Impact This role directly supports the continuity of academic instruction and administrative operations by ensuring that technology issues are resolved promptly and learning and working environments remain fully functional. The IT Support Technician plays a key role in minimizing downtime, supporting classroom and laboratory readiness, enabling successful university events, and ensuring effective use of institutional technology resources for students, faculty, and staff.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>IT Support &amp; Helpdesk Operations</p><ul><li>Provide desktop and end-user support for PCs, laptops, printers, and peripherals across the university.</li><li>Install, configure, and set up new computer systems, hardware, and standard software images.</li><li>Diagnose and resolve hardware, operating system, and application issues in a timely and efficient manner.</li><li>Log, track, and resolve incidents and service requests using the IT Helpdesk Ticketing System (ServiceDesk Plus).</li><li>Support and train users on key university applications including Microsoft 365, Canvas LMS, and Banner SIS.</li><li>Assist students, faculty, and staff with login issues, access problems, and basic authentication-related troubleshooting.</li><li>Conduct IT orientation and onboarding support for new faculty and staff members.</li><li>Test and validate software updates, patches, and application deployments prior to or following rollout.</li><li>Printing Student and Staff ID Cards and granting necessary access.</li><li>Escalate unresolved or complex issues to the Technology Support Coordinator with appropriate documentation.</li></ul><p>Classroom, Lab &amp; Office Technology Support</p><ul><li>Support daily operations of classrooms, laboratories, meeting rooms, and offices to ensure technology readiness.</li><li>Assist with setup, testing, and troubleshooting of audio-visual systems, presentation equipment, and hybrid learning tools.</li><li>Perform pre-session checks to ensure systems are operational for classes, exams, and meetings.</li></ul><p>Academic Software &amp; Lab Environment Support</p><ul><li>Install, configure, and maintain academic and instructional software within computer laboratories in coordination with Academic Affairs and IT leadership.</li><li>Provide operational support for academic software platforms used in teaching and learning environments.</li><li>Assist students and faculty with software access, licensing issues, and application-related troubleshooting during lab sessions.</li><li>Ensure lab systems are configured consistently and remain compliant with academic and licensing requirements.</li><li>Support testing and validation of academic software updates prior to semester rollouts.</li></ul><p>Endpoint Deployment &amp; Asset Support</p><ul><li>Assist with deployment, imaging, configuration, and replacement of Windows 10/11 PCs, laptops, and shared systems.</li><li>Maintain and update IT asset inventory, including computers, peripherals, and assigned equipment.</li><li>Support ID card printing management systems and associated hardware as required.</li></ul><p>User &amp; System Administration</p><ul><li>Assist with domain access, user account creation, and email registration under established procedures.</li><li>Administer and maintain Active Directory accounts, group memberships, and basic permissions.</li><li>Support Microsoft 365 user accounts, email configuration, and collaboration tools.</li><li>Assist with user account setup, password resets, access requests, and basic identity-related troubleshooting.</li><li>Support faculty, staff, and students in the effective use of Microsoft 365, email, and collaboration tools.</li></ul><p>Network &amp; Infrastructure Support</p><ul><li>Assist with basic network connectivity troubleshooting and performance-related issues.</li><li>Support setup and management of laptops, projectors, and presentation equipment for classrooms and meetings.</li><li>Support System Administrator and Network Engineer with diagnostics and implementation of systems.</li></ul><p>Event Technology &amp; Technical Support</p><ul><li>Coordinate the setup, configuration, and testing of technical requirements for university events, workshops, forums, and special activities.</li><li>Provide on-site technical support during events to ensure uninterrupted operation of systems, presentations, and audio-visual equipment.</li><li>Perform basic analysis of event technical requirements and proactively identify necessary systems, equipment, and configurations based on event type, scale, and venue.</li><li>Demonstrate initiative in understanding requestor requirements and independently preparing appropriate technical solutions.</li><li>Coordinate with the Events Department, internal IT teams, and external vendors to deliver reliable event technology support.</li><li>Assist with setting up and teardown of event-related technology before and after events.</li></ul><p>Time Attendance System Administration</p><ul><li>Support administration and operational use of the Time Attendance System (COSEC).</li><li>Generate payroll-related attendance reports and weekly faculty attendance reports as required.</li><li>Upload and maintain monthly shift schedules within the COSEC system based on approved rosters.</li><li>Implement approved shift changes and schedule updates requested by the HR Department.</li><li>Assist with troubleshooting attendance discrepancies and system-related issues in coordination with HR and IT leadership.</li></ul><p>Documentation, Regulatory Compliance, and Continuous Improvement</p><ul><li>Document resolved issues, troubleshooting steps, and common fixes to support knowledge sharing.</li><li>Follow IT policies, SOPs, security guidelines, and service standards.</li><li>Identify recurring issues and suggest improvements to processes or configurations.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p>Diploma or bachelor's degree in computer science, Information Technology, or a related field. Entry-level or relevant IT certifications are an advantage (e.g., Microsoft, CompTIA, or equivalent).

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Position: Chief Information Officer (CIO)</span></p><br> <p><span><span>Classification:</span> Senior Leadership </span><br><span><span>Reports To:</span> President </span><br><span>About The American International University</span></p><br> <p><span>American International University (AIU) is a private institution in Kuwait, founded in 2019, offering undergraduate programs based on the American model of higher education. AIU provides degrees in Engineering, Architecture and Design, Business Administration, Arts and Sciences, and Education, with English as the language of instruction. The University is committed to fostering intellectual, cultural, and personal growth, preparing graduates for leadership roles in a global society.</span></p><br> <p><span>AIU is in active execution of its RISE Strategy 2026–2030, a five-year institutional transformation anchored in research development, WSCUC international accreditation, student success, and community engagement. Technology is not peripheral to this strategy; it is foundational to it. The CIO is a key member of the Senior Leadership Team, responsible for ensuring that AIU's digital infrastructure, enterprise platforms, and data ecosystem are built for the institutional ambitions of 2030, not the operational needs of 2019.</span></p><br> <p><span>For more information, visit: www.aiu.edu.kw</span><br></p><br> <p><span>Department Profile</span></p><br> <p><span>The CIO oversees two integrated functions that together constitute AIU's technology enterprise: the established Information Technology division, led by the Executive Director of IT, and the newly created Digital Transformation Office, which sits directly under the CIO's strategic leadership. Together, these functions manage all enterprise platforms, cybersecurity and data governance, academic technology, digital student services, and the AI-enabled tools that support administrative decision-making.</span></p><br> <p><span>Scope of Work</span></p><br> <p><span>The Chief Information Officer serves as AIU's most senior technology executive and a strategic thought partner to the President. The role bridges two realities: managing a live and growing enterprise technology environment reliably and efficiently today, while building the digital infrastructure that will sustain a WASC-accredited, research-active, rankings-visible university by 2030. The CIO is accountable for both.</span></p><br> <p><span>The scope of work spans five interconnected domains:</span></p><br> <ol> <li><span>IT Strategy &amp; Governance: Define and execute the multi-year IT strategic plan aligned with the RISE Strategy. Own IT governance, policy, and investment decisions across the entire technology portfolio.</span></li> <li><span>Campus Digital Transformation: Lead the systematic replacement of manual, SharePoint, and Excel-based processes with integrated, automated, data-driven systems across administration, academics, research, and student services.</span></li> <li><span>Enterprise Platform Management: Oversee the optimization, integration, and lifecycle management of all enterprise platforms: Banner (SIS), Canvas (LMS), Salesforce (CRM), Oracle Finance, and Tableau and lead evaluation of next-generation systems.</span></li> <li><span>AI &amp; Data Intelligence: Champion the institutional adoption of AI tools and data analytics to enhance administration efficiency, student success, research support, and decision-making at every level of the University.</span></li> <li><span>Cybersecurity &amp; Data Governance: Ensure AIU's data is secure, accurate, accessible, and compliant providing the data infrastructure that WASC accreditation, institutional research, and Board reporting require.</span></li> </ol> <p><span>Key Responsibilities</span></p><br> <p><span>1. IT Strategy, Governance and Presidential Advisory</span></p><br> <ul> <li><span>Serve as the President's primary technology advisor translating institutional strategic objectives into technology investment decisions, capability roadmaps, and implementation sequencing</span></li> <li><span>Develop, own, and execute AIU's multi-year Technology Strategic Plan, updated annually and aligned with the RISE Strategy 2026–2030 KPIs and the WSCUC accreditation evidence requirements</span></li> <li><span>Establish and chair the AIU Technology Governance Committee a cross-functional body including the VPAA, VP Administration &amp; Finance, VP Enrollment, and Faculty Council representative to set institutional technology priorities and resolve competing demands on IT resources</span></li> <li><span>Present quarterly technology performance reports to the President and an annual technology state-of-institution report to the Board of Trustees in plain language, not technical language</span></li> <li><span>Manage the IT budget with full accountability for return on investment: technology spend must be justified by measurable institutional outcomes, not by technical preference</span></li> <li><span>Lead all major technology vendor selection, contract negotiation, and relationship management ensuring AIU obtains best-value agreements and maintains leverage with strategic technology partners</span></li> </ul> <p><span>2. Campus Digital Transformation</span></p><br> <ul> <li><span>Conduct a comprehensive Digital Readiness Audit in the first 90 days mapping every major administrative and academic workflow against its current technology support level. identifying all critical processes still running on low level manual folders, email chains, or papers.</span></li> <li><span>Develop and execute a phased Digital Transformation Roadmap that systematically replaces manual and disconnected processes with integrated, automated, role-appropriate digital workflows prioritized by institutional impact and WSCUC accreditation urgency</span></li> <li><span>Lead the digitalization of Student Journey processes from application and admission through advising, registration, assessment, career services, and alumni engagement ensuring every student interaction is trackable, data-rich, and continuously improvable</span></li> <li><span>Drive the digitalization of Faculty and Research workflows including research output tracking, grant management, assessment data collection, course file management, and faculty performance documentation</span></li> <li><span>Ensure all digital transformation initiatives are adopted effectively change management, training, and user support are as important as the technology itself; a system that faculty and staff do not use has delivered zero value</span></li> <li><span>Coordinate with the Director of Global Excellence and Benchmarking to ensure that institutional data required for QS, THE, and Webometrics submissions is generated automatically by integrated systems rather than assembled manually each year</span></li> </ul> <p><span>3. Enterprise Platform Optimization and Integration</span></p><br> <ul> <li><span>Maximize the institutional value of AIU's existing enterprise platform investments: Banner (SIS), Canvas (LMS), Salesforce (CRM), Oracle Finance, and Tableau.</span></li> <li><span>Design and implement a unified integration architecture so that data flows seamlessly and automatically between systems eliminating manual data re-entry, reducing data errors, and creating the single source of truth the institutional research function requires</span></li> <li><span>Evaluate, recommend, and lead the procurement of any new enterprise platforms required by the RISE Strategy including student success platforms, research management systems, data warehouse solutions, and AI tooling</span></li> <li><span>Ensure that all platform implementations are executed to full functional scope with proper data governance, user training, and long-term support plans partial implementations that leave core functionality unused are not acceptable outcomes</span></li> <li><span>Lead the migration of institutional data from SharePoint folders and Excel workbooks into appropriate managed systems with documented data governance, access controls, version management, and audit trails</span></li> </ul> <p><span>4. Artificial Intelligence and Data Intelligence</span></p><br> <ul> <li><span>Develop and implement AIU's Artificial Intelligence Strategy a practical, phased plan for deploying AI tools across administration, academic operations, student services, and research support that delivers measurable efficiency gains and quality improvements</span></li> <li><span>Lead the deployment of AI-enhanced analytics and reporting so that the President, VPAA, Deans, and Department Chairs have real-time, dashboard-based visibility into the institutional metrics that matter enrollment trends, retention signals, research output, financial position without waiting for manual report compilation</span></li> <li><span>Implement AI-powered student success tools early alert systems, predictive retention models, personalized advising recommendations that enable the institution to intervene proactively with at-risk students rather than reactively after they withdraw</span></li> <li><span>Develop and enforce an institutional AI Acceptable Use Policy covering responsible use of generative AI in instruction, assessment, research, and administration balancing innovation with academic integrity and data privacy</span></li> <li><span>Stay at the forefront of AI developments in higher education and advise the President and academic leadership on which emerging tools are ready for institutional adoption, which require further evaluation, and which present risks that outweigh their benefits</span></li> <li><span>Build internal AI capability ensuring that faculty, administrators, and student-facing staff are trained to use AI tools appropriately and that AIU does not become dependent on vendors for capability that should be developed in-house</span></li> </ul> <p><span>5. Cybersecurity, Data Governance and WASC Compliance</span></p><br> <ol> <li><span>Establish and maintain a risk-based information security program aligned with ISO/IEC 27001 and NIST frameworks appropriate to AIU's scale, risk profile, and budget protecting student, faculty, staff, and institutional data</span></li> <li><span>Develop and enforce data governance standards across all institutional systems defining data ownership, data quality standards, access controls, retention schedules, and the single-source-of-truth principles that eliminate contradictory data across departments</span></li> <li><span>Ensure that the data infrastructure required for WSCUC accreditation is reliable, reproducible, and audit-ready no accreditation submission may be built on data that cannot be independently verified from a managed system</span></li> <li><span>Implement and maintain business continuity and disaster recovery plans for all mission-critical systems ensuring AIU can maintain academic and administrative operations through system failures, cybersecurity incidents, or other disruptions</span></li> <li><span>Ensure compliance with Kuwait data protection requirements and any applicable international standards including student record privacy, financial data security, and research data management</span></li> <li><span>Oversee AIU's cybersecurity incident response capability ensuring that the institution can detect, contain, and recover from security incidents rapidly and with minimal impact to operations</span></li> </ol> <p><span>6. Leadership, Team Development and Vendor Management</span></p><br> <ul> <li><span>Provide strategic leadership and executive oversight to the Executive Director of Information Technology and the Digital Transformation Office setting clear direction, performance expectations, and development pathways for the technology team</span></li> <li><span>Build and maintain a high-performing technology organization recruiting, developing, and retaining talented technology professionals in a competitive Kuwait market, and creating a culture of service excellence, continuous improvement, and innovation</span></li> <li><span>Manage all technology vendor relationships at the executive level ensuring that strategic partners are held to their contractual commitments, that technology contracts are reviewed and optimized regularly, and that AIU's vendor ecosystem remains coherent and manageable</span></li> <li><span>Represent AIU in relevant higher education technology networks, conferences, and professional forums maintaining awareness of best practice and building relationships that can benefit the institution</span></li> </ul> <p><span>Reporting Departments (If Applicable)</span></p><br> <ul> <li><span>Executive Director of Information Technology: day-to-day IT operations, helpdesk, infrastructure, and enterprise platform administration</span></li> <li><span>Digital Transformation Office Director: program management for all transformation initiatives, process automation, and workflow digitalization</span></li> <li><span>Cybersecurity &amp; Data Governance Lead: information security, data governance standards, and compliance</span></li> </ul> <p><span>Minimum Qualifications: </span></p><br> <p><span>Education</span></p><br> <ul> <li><span>Doctorate (PhD) in Computer Science, Information Technology, Computer Engineering, or a closely related field strongly preferred</span></li> <li><span>Master's degree in a relevant discipline required as a minimum; candidates with a master's and exceptional, directly relevant GCC higher education CIO experience will be considered</span></li> </ul> <p><span>Experience</span></p><br> <ul> <li><span>Minimum ten (10) years of progressive technology leadership experience, with at least five (5) years at CIO, Deputy CIO, or equivalent executive level in a higher education institution</span></li> <li><span>Demonstrated experience leading campus digital transformation, specifically the transition of institutional processes from manual, Excel, and SharePoint-based workflows to integrated, automated enterprise systems</span></li> <li><span>Proven track record in selecting, implementing, and optimizing enterprise university platforms, particularly Banner (SIS), Canvas (LMS), Salesforce (CRM), Oracle or equivalent ERP, and business intelligence tools</span></li> <li><span>Experience building and executing AI strategies in an institutional or enterprise context, not theoretical familiarity with AI, but demonstrated deployment of AI tools that delivered measurable operational improvements</span></li> <li><span>Experience working in GCC higher education is a significant advantage, candidates with UAE, Kuwait, Saudi Arabia, or comparable Gulf university CIO experience are strongly preferred</span></li> <li><span>Experience managing technology in a context of accreditation preparation, WASC, AACSB, ABET, or comparable quality assurance framework, is a substantial advantage</span></li> </ul> <p><span>Technical Knowledge</span></p><br> <ul> <li><span>Deep proficiency with higher education enterprise platforms: Ellucian Banner or equivalent SIS, Canvas or comparable LMS, Salesforce or equivalent CRM, Oracle Fusion/EBS or equivalent ERP, Tableau or equivalent BI</span></li> <li><span>Cloud architecture and management expertise: Azure, AWS, or GCP, including IaaS, PaaS, SaaS governance, cloud migration strategy, and hybrid infrastructure management</span></li> <li><span>AI and machine learning application: practical experience deploying AI tools in an institutional setting, student success analytics, process automation, natural language processing, or predictive modelling</span></li> <li><span>Cybersecurity governance: demonstrated knowledge of ISO/IEC 27001, NIST frameworks, and risk-based security program management, including incident response and business continuity planning</span></li> <li><span>Data governance and integration: experience designing data governance frameworks, master data management standards, and system integration architectures that eliminate data silos</span></li> <li><span>DevOps and automation: familiarity with modern DevOps practices, RPA tools, and workflow automation platforms that reduce manual administrative workload</span></li> </ul> <p><span>Leadership and Interpersonal Competencies</span></p><br> <ul> <li><span>The ability to translate complex technology concepts into clear business and strategic language for Board members, the President, Deans, and faculty, technology leadership at the C-suite level is fundamentally a communication role</span></li> <li><span>Demonstrated change management capability, the ability to lead people through technology-driven organizational change with empathy, clarity, and persistence</span></li> <li><span>Service-oriented leadership: AIU's IT function exists to serve students, faculty, and staff, the CIO must model and build a culture where the technology team measures its success by the outcomes it enables, not the systems it manages</span></li> <li><span>Executive-level stakeholder engagement: the CIO sits on the Senior Leadership Team and must be an effective, credible peer contributor to institutional strategy discussions that extend beyond technology</span></li> </ul> <p><span>Preferred Qualifications</span></p><br> <ul> <li><span>Prior CIO or Deputy CIO experience at a GCC university, with working knowledge of Kuwait's higher education regulatory environment and PUC data requirements</span></li> <li><span>Experience with Ellucian Banner Cloud migration, AIU's Banner environment </span></li></ul> </div>

<p>The Manager, IT Services, provides strategic and operational leadership for IT services across Precision Drilling's Middle East operations, ensuring reliable technology infrastructure, cybersecurity, vendor management, and project delivery. This role partners closely with regional business leaders, vendors, and global IT teams to deliver technology solutions that support business performance and operational excellence.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree or diploma in Information Technology, Computer Science, or related field (or equivalent experience)</li><li>3+ years of experience in IT infrastructure, operations, or technical support, including experience leading teams, vendors, projects, or cross-functional initiatives</li><li>Strong knowledge of Microsoft 365, networking, endpoint management, cybersecurity, identity and access management, and IT service management</li><li>Experience managing third-party vendors and telecommunications providers; exposure to SAP, ServiceNow, ITIL, or relevant technical certifications is an asset</li><li>Strong leadership, communication, problem-solving, and customer service skills with the ability to manage competing priorities and build relationships across technical and business teams</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Basic Scope of Job:</b></p><p>Drive IT infrastructure sales, develop new business, manage customer accounts, and achieve revenue and profitability targets.</p><p><br></p><p><b>Principal Duties and Responsibilities:</b></p><p><br></p><p><b>1. Sales &amp; Business Development:</b></p><ul><li>Identify and develop new business opportunities for IT infrastructure solutions.</li><li>Generate leads through customer visits, networking, referrals, tenders, events, and direct sales activities.</li><li>Manage the complete sales cycle from lead generation and qualification through negotiation, closing, and handover.</li><li>Achieve assigned monthly, quarterly, and annual sales and gross-margin targets.</li><li>Maintain and develop a strong sales pipeline and provide accurate sales forecasts.</li></ul><p><br></p><p><b>2. IT Infrastructure Solutions: </b>Promote and sell IT infrastructure solutions, including:</p><ul><li>Servers and storage solutions.</li><li>Data center infrastructure.</li><li>Network switches, routers, and wireless solutions.</li><li>Structured cabling and fiber-optic solutions.</li><li>Firewalls and network security solutions.</li><li>Backup and disaster recovery solutions.</li><li>Virtualization and cloud infrastructure.</li><li>UPS, power, and rack solutions.</li><li>CCTV, access control, and related ICT infrastructure.</li><li>IT hardware, software, licenses, and related support services.</li><li>Managed IT services and infrastructure maintenance contracts.</li></ul><p><br></p><p><b>3. Customer &amp; Account Management:</b></p><ul><li>Develop strong relationships with CIOs, IT Managers, Infrastructure Managers, Procurement Managers, and other key decision-makers.</li><li>Conduct customer meetings and site visits to understand business and technical requirements.</li><li>Identify opportunities within existing accounts for upgrades, expansion, renewals, upselling, and cross-selling.</li><li>Maintain regular communication with customers throughout the sales process and after project completion.</li><li>Develop long-term customer relationships and maximize account growth.</li></ul><p><br></p><p><b>4. Presales and Technical Coordination:</b></p><ul><li><b></b>Work closely with presales engineers, solution architects, vendors, and technical teams.</li><li>Gather customer requirements and coordinate the preparation of appropriate technical solutions.</li><li>Arrange product demonstrations, technical presentations, site surveys, and proof-of-concept activities where required.</li><li>Prepare and coordinate technical and commercial proposals, quotations, RFPs, and tenders.</li><li>Ensure proposed solutions meet customer requirements, specifications, timelines, and budget.</li></ul><p><br></p><p><b>5. Vendor &amp; Partner Management:</b></p><ul><li>Maintain strong relationships with IT infrastructure manufacturers, distributors, and technology partners.</li><li>Obtain competitive pricing, project discounts, and special bids where applicable.</li><li>Stay informed about new products, technologies, certifications, and vendor programs.</li><li>Coordinate with vendors for technical support, demonstrations, solution design, and customer requirements.</li></ul><p><br></p><p><b>6. Commercial &amp; Contract Responsibilities:</b></p><ul><li>Prepare quotations and commercial proposals in accordance with company policies.</li><li>Negotiate pricing, payment terms, delivery schedules, and contractual requirements.</li><li>Follow up on purchase orders, contracts, deliveries, and payments.</li><li>Monitor sales margins and ensure profitable business.</li><li>Coordinate with finance, procurement, logistics, and project teams to ensure smooth order execution.</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Education &amp; Qualification:</b></p><ul><li>Bachelor’s degree in Business Development, IT, Computer Science, Business, Cybersecurity or a related field.&nbsp;</li></ul><p><br></p><p><b>Experience:</b></p><ul><li>Minimum <b>5 years of relevant experience in the Kuwait market</b>. </li><li>Proven experience in IT infrastructure, networking, data center, cloud, or related technology sales.</li></ul><p><br></p><p><b>Special Skills:</b></p><ul><li>Strong knowledge of the Kuwait IT market and customer landscape.</li><li>Excellent communication, presentation, negotiation, and relationship-management skills.</li></ul><p><br></p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Information Technology &amp; Games Technology Coordinator <ul> <li><span>Posting Date</span>: 02/09/2026</li> <li><span>Ref</span>: ITKUW11</li> <li><span>Position</span>: Information Technology &amp; Games Technology Coordinator</li> <li> </li><li><span>Location</span>: Kuwait</li> <li><span>City</span>: Kuwait</li> <li> </li><li><span>Sector</span>: Services</li> <li><span>Years of Experience</span> 5–8 years in IT, Games Technology, or major international event technology.</li> <li> </li><li><span>Qualification</span>: Bachelor’s degree in IT, Computer Science, Engineering, or a related field</li> <li><span>Salary</span>: USD 5,000–7,000 / month (Commensurate with experience and track record)</li> <li><span>Workdays</span>: </li> <li> </li><li><span>Description</span>: <strong>Key Responsibilities:</strong> <ul> <li> <strong>Operations &amp; Integration:</strong> Coordinate IT and Games Technology projects across venues, vendors, and international stakeholders. </li> <li> <strong>Systems Oversight:</strong> Support the implementation and testing of Games Management, Results, Accreditation, and Competition Management Systems. </li> <li> <strong>Infrastructure &amp; Connectivity:</strong> Oversee venue technology, broadcast integration, and telecommunications. </li> <li> <strong>Readiness &amp; Execution:</strong> Drive testing, rehearsals, risk mitigation, and live Games-time operational support. </li> </ul> <strong>What We’re Looking For</strong> <ul> <li> <strong>Education:</strong> Bachelor’s degree in IT, Computer Science, Engineering, or a related field. </li> <li> <strong>Experience:</strong> 5–8 years in IT, Games Technology, or major international event technology. </li> <li> <strong>Skills:</strong> Strong track record in vendor management, multi-stakeholder coordination, and fast-paced event execution. </li> </ul> <strong>Preferred Experience</strong> Candidates with a background in the <strong>Olympic Movement/IOC, Asian Games, National Olympic Committees, International Sports Federations</strong>, or large-scale public-sector digital transformations are strongly preferred. <br> More<br> </li> </ul> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><ol> </ol> <p>Key Responsibilities</p> <p>1. IT Strategy, Governance and Presidential Advisory</p> <ul> <li>Serve as the President's primary technology advisor translating institutional strategic objectives into technology investment decisions, capability roadmaps, and implementation sequencing</li> <li>Develop, own, and execute AIU's multi-year Technology Strategic Plan, updated annually and aligned with the RISE Strategy 2026 2030 KPIs and the WSCUC accreditation evidence requirements</li> <li>Establish and chair the AIU Technology Governance Committee a cross-functional body including the VPAA, VP Administration &amp; Finance, VP Enrollment, and Faculty Council representative to set institutional technology priorities and resolve competing demands on IT resources</li> <li>Present quarterly technology performance reports to the President and an annual technology state-of-institution report to the Board of Trustees in plain language, not technical language</li> <li>Manage the IT budget with full accountability for return on investment: technology spend must be justified by measurable institutional outcomes, not by technical preference</li> <li>Lead all major technology vendor selection, contract negotiation, and relationship management ensuring AIU obtains best-value agreements and maintains leverage with strategic technology partners</li> </ul> <p><br></p> <p>Reporting Departments (If Applicable)</p> <ul> <li>Executive Director of Information Technology: day-to-day IT operations, helpdesk, infrastructure, and enterprise platform administration</li> <li>Digital Transformation Office Director: program management for all transformation initiatives, process automation, and workflow digitalization</li> <li>Cybersecurity &amp; Data Governance Lead: information security, data governance standards, and compliance</li> </ul> <p> <br> </p> <p>Minimum Qualifications: </p> <p>Education</p> <ul> <li>Doctorate (PhD) in Computer Science, Information Technology, Computer Engineering, or a closely related field strongly preferred</li> <li>Master's degree in a relevant discipline required as a minimum; candidates with a master's and exceptional, directly relevant GCC higher education CIO experience will be considered</li> </ul> <p> <br> </p> <p>Experience</p> <ul> <li>Minimum ten (10) years of progressive technology leadership experience, with at least five (5) years at CIO, Deputy CIO, or equivalent executive level in a higher education institution</li> <li>Demonstrated experience leading campus digital transformation, specifically the transition of institutional processes from manual, Excel, and SharePoint-based workflows to integrated, automated enterprise systems</li> <li>Proven track record in selecting, implementing, and optimizing enterprise university platforms, particularly Banner (SIS), Canvas (LMS), Salesforce (CRM), Oracle or equivalent ERP, and business intelligence tools</li> <li>Experience building and executing AI strategies in an institutional or enterprise context, not theoretical familiarity with AI, but demonstrated deployment of AI tools that delivered measurable operational improvements</li> <li>Experience working in GCC higher education is a significant advantage, candidates with UAE, Kuwait, Saudi Arabia, or comparable Gulf university CIO experience are strongly preferred</li> <li>Experience managing technology in a context of accreditation preparation, WASC, AACSB, ABET, or comparable quality assurance framework, is a substantial advantage</li> </ul> <p> <br> </p> <p>Technical Knowledge</p> <ul> <li>Deep proficiency with higher education enterprise platforms: Ellucian Banner or equivalent SIS, Canvas or comparable LMS, Salesforce or equivalent CRM, Oracle Fusion/EBS or equivalent ERP, Tableau or equivalent BI</li> <li>Cloud architecture and management expertise: Azure, AWS, or GCP, including IaaS, PaaS, SaaS governance, cloud migration strategy, and hybrid infrastructure management</li> <li>AI and machine learning application: practical experience deploying AI tools in an institutional setting, student success analytics, process automation, natural language processing, or predictive modelling</li> <li>Cybersecurity governance: demonstrated knowledge of ISO/IEC 27001, NIST frameworks, and risk-based security program management, including incident response and business continuity planning</li> <li>Data governance and integration: experience designing data governance frameworks, master data management standards, and system integration architectures that eliminate data silos</li> <li>DevOps and automation: familiarity with modern DevOps practices, RPA tools, and workflow automation platforms that reduce manual administrative workload</li> </ul> <p> <br> </p> <p>Leadership and Interpersonal Competencies</p> <ul> <li>The ability to translate complex technology concepts into clear business and strategic language for Board members, the President, Deans, and faculty, technology leadership at the C-suite level is fundamentally a communication role</li> <li>Demonstrated change management capability, the ability to lead people through technology-driven organizational change with empathy, clarity, and persistence</li> <li>Service-oriented leadership: AIU's IT function exists to serve students, faculty, and staff, the CIO must model and build a culture where the technology team measures its success by the outcomes it enables, not the systems it manages</li> <li>Executive-level stakeholder engagement: the CIO sits on the Senior Leadership Team and must be an effective, credible peer contributor to institutional strategy discussions that extend beyond technology</li> </ul> <p><br></p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for a Software Developer to help integrate our new core systems with various business areas, including Enterprise Services, Retail, Corporate, and BCAP.<br> You will work with Java and related technologies in an Agile environment.<br> Key Responsibilities: Develop and maintain integrations for new core systems.<br> Build REST APIs and microservices using Java and Spring Boot.<br> Work in Agile teams to deliver high-quality software.<br> Use pair programming, continuous integration, and test-driven development practices.<br> Write and run unit and performance tests.<br> Document your code and designs.<br> Troubleshoot and fix integration and performance issues.<br> 4+ years in software development, preferably in Agile teams.<br> Strong knowledge of Java and object-oriented programming.<br> Experience with unit testing frameworks.<br> Familiar with REST APIs and Spring Boot.<br> Experience with .<br>NET (for BCAP) and WebLogic Server is a plus.<br> Technology Stack: Languages: Java, .<br>NET (for BCAP) Frameworks: Spring Boot Servers: WebLogic Server Testing: Unit testing, performance testing Other: REST APIs, Microservices</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Senior Software Developer will be responsible for ensuring the operational reliability and technical stability of the Digital Signature ecosystem by reviewing the complete digital signature process, validating code quality, testing end-to-end workflows, and producing technical reports confirming system functionality and deployment readiness. The role requires balancing software engineering responsibilities with operational support, sprint execution, infrastructure coordination, technical troubleshooting, and production readiness activities within a fast-paced enterprise technology environment. Success in this role requires strong foundational programming capability, high learning agility, structured problem-solving skills, attention to detail, and the ability to quickly adapt to AI-enhanced development workflows and modern ERP engineering standards. This role is ideal for an ambitious developer seeking hands-on experience in ERP development, AI-native business systems, enterprise application architecture, and scalable software engineering practices within a fast-growing technology-driven organization.</p><p>This role provides the opportunity to work directly on enterprise ERP solutions that support ONE-FM s transformation into an AI-native company. The successful candidate will contribute to the development of scalable ERPNext applications and intelligent enterprise solutions that are intended not only for internal operations, but also as broader ERP solutions deliverable to external organizations and clients. The role is ideal for individuals who want to grow into enterprise application developers while contributing to the company s long-term vision of becoming an AI-native organization focused on building scalable, intelligent ERP solutions. Employees will work closely with senior engineering teams, gain exposure to real-world enterprise systems, and contribute to AI-driven ERP transformation initiatives that directly impact operational scalability, automation, and future product expansion.</p><p>Objectives:</p><ul><li>To learn about the Company &amp; how to work efficiently, to increase productivity, through improved time management and streamlined workflows.</li><li>Understand Existing ERP Architecture, Sprint Models, and Development Methodologies</li><li>Build, Integrate, and Maintain Secure ERP and Digital Signature Solutions</li><li>To Develop AI-Native, Scalable ERPNext Applications Using Modern Engineering Standards</li></ul></div></section>

<ol><li><p>Develop, maintain, and enhance company software and web applications.</p></li><li><p>Design and implement new modules and features using modern development frameworks.</p></li><li><p>Collaborate with the team to build AI-powered solutions and software products.</p></li><li><p>Utilize AI tools such as ChatGPT, Gemini, GitHub Copilot, and Cursor to improve development efficiency and code quality.</p></li><li><p>Write clean, scalable, and maintainable code following best practices.</p></li><li><p>Work with databases, APIs, and backend services to build robust applications.</p></li><li><p>Troubleshoot, debug, test, and optimize software for performance and reliability.</p></li><li><p>Participate in software planning, code reviews, and technical discussions.</p></li><li><p>Stay updated with emerging technologies and contribute innovative ideas to future AI and software projects.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>2–5 years of experience in Software Development.</p></li><li><p>Strong knowledge of Web Application Development.</p></li><li><p>Good understanding of programming fundamentals, data structures, and database concepts.</p></li><li><p>Experience working with frontend and/or backend technologies.</p></li><li><p>Familiarity with REST APIs and modern development workflows.</p></li><li><p>Basic to intermediate knowledge of AI tools, including ChatGPT, Gemini, GitHub Copilot, and Cursor.</p></li><li><p>Strong analytical, logical thinking, and problem-solving skills.</p></li><li><p>Passion for software development and Artificial Intelligence.</p></li><li><p>Self-motivated, quick learner, and able to work effectively in a collaborative environment.</p></li><li><p>Excellent communication and teamwork skills.</p></li></ol>