وظائف كول سنتر - محافظة العاصمة (الكويت) الكويت

<p>The Data Center Electrical Engineer is responsible for the engineering-level ownership, reliability, safety, and performance of the data center electrical power infrastructure, from the utility intake through to the rack level. The role manages electrical maintenance strategy, switching procedures, electrical safety programs, vendor activities, spare parts planning, and system performance. The Electrical Engineer also directs the electrical manning technicians, authorizes and leads critical switching operations, and acts as the electrical authority during incidents and escalations.</p><p>Key Responsibilities</p><ul><li>Take engineering ownership of the data center electrical infrastructure, including MV/LV distribution systems, HV/MV switchgear, GIS/AIS, transformers, RMUs, UPS systems, STS/ATS systems, generators, fuel systems, batteries, and protection systems.</li><li>Develop, maintain, and control electrical switching procedures.</li><li>Authorize, lead, and supervise HV/MV and critical LV switching operations.</li><li>Manage the arc flash and electrical safety program for the data center.</li><li>Ensure full compliance with Lockout/Tagout, LOTO, Permit to Work, PTW, and electrical isolation requirements.</li><li>Develop and manage the annual electrical Planned Preventive Maintenance, PPM, program in line with OEM recommendations.</li><li>Coordinate generator load-bank testing and generator readiness programs in accordance with NFPA 110.</li><li>Prepare, review, and maintain electrical Standard Operating Procedures, SOPs, Methods of Procedure, MOPs, and Emergency Operating Procedures, EOPs.</li><li>Review and approve the safe execution of electrical procedures and maintenance activities.</li><li>Coordinate electrical maintenance vendors and supervise OEM major services, testing, repairs, and equipment overhauls.</li><li>Develop and maintain the spare-parts and critical-inventory plan for electrical systems.</li><li>Analyze electrical system performance, protection settings, load profiles, power usage, and equipment capacity.</li><li>Identify and implement opportunities for energy optimization and improved electrical system performance.</li><li>Lead root cause analysis for electrical faults, failures, alarms, and service interruptions.</li><li>Develop and follow up corrective and preventive actions arising from electrical incidents.</li><li>Direct, support, develop, and train the electrical manning technicians.</li><li>Support integrated systems testing, testing and commissioning, and electrical system readiness activities.</li><li>Support predictive maintenance programs, including thermography, transformer oil sampling, and condition monitoring.</li><li>Act as the electrical technical authority during incidents, emergencies, and operational escalations.</li><li>Provide 24/7 on-call support and shift coverage assistance when required.</li></ul><p>Minimum Qualifications</p><ul><li>Bachelor s degree in Electrical Engineering.</li><li>Minimum of five years of experience in electrical operations and maintenance involving MV/LV electrical systems.</li><li>At least two years of experience in a data center, critical facility, industrial facility, or similarly high-availability environment.</li><li>Practical experience with HV/MV switching and critical LV switching operations.</li><li>Working knowledge of electrical protection systems, switching procedures, isolation practices, and electrical safety requirements.</li><li>Working knowledge of generator control systems such as DeepSea, ComAp, or Woodward.</li><li>Familiarity with NFPA 110 and applicable NEC references.</li><li>Demonstrated experience in electrical maintenance planning, technical procedure writing, and vendor management.</li><li>Strong technical reporting and documentation skills.</li><li>Fluency in written and spoken English.</li></ul><p>Preferred Qualifications and Certifications</p><ul><li>HV/MV switching authorization or license issued or recognized by the relevant GCC regulatory authority.</li><li>OEM training or certification related to UPS and critical-power systems from Schneider Electric, Eaton, Vertiv, ABB, or an equivalent manufacturer.</li><li>OEM training or certification related to MV/LV switchgear and protection systems from Schneider Electric, ABB, Siemens, Eaton, or an equivalent manufacturer.</li><li>OEM training or certification related to generators from Caterpillar, Cummins, MTU, Rolls-Royce, Kohler, SDMO, or an equivalent manufacturer.</li><li>OEM training or certification related to STS, ATS, and power-distribution systems from Vertiv, ABB, Eaton, Socomec, or an equivalent manufacturer.</li></ul><p>Other Requirements</p><ul><li>Willingness to work in a critical data center environment.</li><li>Availability for 24/7 on-call support.</li><li>Ability to support shift coverage, planned maintenance, emergency response, and critical switching activities.</li><li>Ability to coordinate with operations, facilities, safety, vendors, and OEM service teams.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Electrical Engineering.</li><li>Minimum of five years of experience in electrical operations and maintenance involving MV/LV electrical systems.</li><li>At least two years of experience in a data center, critical facility, industrial facility, or similarly high-availability environment.</li><li>Practical experience with HV/MV switching and critical LV switching operations.</li><li>Working knowledge of electrical protection systems, switching procedures, isolation practices, and electrical safety requirements.</li><li>Working knowledge of generator control systems such as DeepSea, ComAp, or Woodward.</li><li>Familiarity with NFPA 110 and applicable NEC references.</li><li>Demonstrated experience in electrical maintenance planning, technical procedure writing, and vendor management.</li><li>Strong technical reporting and documentation skills.</li><li>Fluency in written and spoken English.</li><li>HV/MV switching authorization or license issued or recognized by the relevant GCC regulatory authority.</li><li>OEM training or certification related to UPS and critical-power systems from Schneider Electric, Eaton, Vertiv, ABB, or an equivalent manufacturer.</li><li>OEM training or certification related to MV/MV switchgear and protection systems from Schneider Electric, ABB, Siemens, Eaton, or an equivalent manufacturer.</li><li>OEM training or certification related to generators from Caterpillar, Cummins, MTU, Rolls-Royce, Kohler, SDMO, or an equivalent manufacturer.</li><li>OEM training or certification related to STS, ATS, and power-distribution systems from Vertiv, ABB, Eaton, Socomec, or an equivalent manufacturer.</li><li>Willingness to work in a critical data center environment.</li><li>Availability for 24/7 on-call support.</li><li>Ability to support shift coverage, planned maintenance, emergency response, and critical switching activities.</li><li>Ability to coordinate with operations, facilities, safety, vendors, and OEM service teams.</li></ul>

<p>Job Purpose The Data Center Mechanical Engineer owns the mechanical and cooling infrastructure of the data center at engineering level, from the central cooling plant through to the data hall cooling environment. The role is responsible for mechanical maintenance strategy, system reliability, operational procedures, environmental performance, vendor management, safety compliance, spare-parts planning, and emergency response. The Mechanical Engineer directs the Mechanical Manning Technicians, authorizes equipment changeovers and critical maintenance activities, approves mechanical procedures, and acts as the mechanical technical authority during incidents and operational escalations.</p><p>Key Responsibilities and Areas of Ownership</p><ul><li>Take engineering ownership of the data center mechanical and cooling infrastructure, including chillers, cooling towers, chilled-water pumps, condenser-water pumps, heat exchangers, CRAH units, CRAC units, AHUs, ventilation systems, fans, filters, coils, valves, actuators, piping systems, and associated controls.</li><li>Manage the operation, reliability, and performance of chilled-water and precision-cooling systems serving the data halls and supporting areas.</li><li>Own mechanical equipment operating procedures, changeover procedures, start-up and shutdown sequences, and equipment rotation plans.</li><li>Authorize, lead, and supervise critical mechanical activities, including chiller changeovers, pump changeovers, cooling-tower changeovers, isolation activities, system draining, system filling, and restoration of equipment to service.</li><li>Monitor and maintain data hall environmental conditions, including temperature, humidity, airflow, differential pressure, cooling capacity, and equipment loading.</li><li>Review chilled-water supply and return temperatures, water flow, system pressure, differential pressure, valve positions, and system delta-T to identify performance issues and operational risks.</li><li>Manage cooling redundancy and capacity to ensure sufficient cooling remains available during maintenance, equipment failure, testing, or abnormal operating conditions.</li><li>Own the mechanical safety program, including Lockout/Tagout, Permit to Work, risk assessments, safe isolation, refrigerant safety, chemical-handling controls, and compliance with HSE requirements.</li><li>Develop and manage the annual mechanical Planned Preventive Maintenance program in accordance with OEM recommendations, equipment criticality, maintenance history, and operational requirements.</li><li>Prepare, review, approve, and maintain mechanical Standard Operating Procedures, Methods of Procedure, Emergency Operating Procedures, maintenance instructions, risk assessments, and equipment changeover procedures.</li><li>Ensure that all mechanical maintenance activities are planned around available cooling redundancy and executed without compromising data center availability.</li><li>Own vendor coordination for mechanical maintenance activities and supervise OEM major services, equipment overhauls, repairs, inspections, and specialist testing.</li><li>Review vendor method statements, risk assessments, service reports, test results, recommendations, and corrective-action requirements.</li><li>Manage critical spare-parts and inventory planning for chillers, pumps, cooling towers, CRAH and CRAC units, valves, actuators, sensors, filters, belts, bearings, motors, VFDs, and other mechanical systems.</li><li>Analyze cooling-system performance, equipment efficiency, energy consumption, operating trends, alarm history, temperature profiles, water-flow conditions, and equipment loading.</li><li>Identify and implement opportunities to improve cooling efficiency, airflow management, chilled-water performance, equipment sequencing, and overall energy performance without reducing system resilience.</li><li>Investigate mechanical faults, high-temperature conditions, leaks, abnormal vibration, low-flow conditions, low delta-T, equipment trips, control failures, and recurring alarms.</li><li>Lead root cause analysis for mechanical incidents and equipment failures and implement corrective and preventive actions.</li><li>Direct, develop, and train Mechanical Manning Technicians in operational procedures, inspections, first-line maintenance, alarm response, safe isolation, and incident escalation.</li><li>Review technician shift logs, inspection checklists, operating readings, alarm reports, and job-card closure records.</li><li>Support testing and commissioning activities, integrated systems testing, functional performance testing, equipment acceptance, redundancy verification, and operational-readiness activities.</li><li>Support predictive and condition-based maintenance programs, including vibration analysis, oil analysis, refrigerant checks, water and coolant sampling, thermal inspections, leak detection, and equipment-performance trending.</li><li>Manage liquid-cooling systems, Cooling Distribution Units, coolant loops, leak-detection systems, valves, pumps, and associated controls where installed.</li><li>Coordinate water-treatment activities, water-quality monitoring, chemical dosing, sampling, and corrective actions for chilled-water, condenser-water, and liquid-cooling systems where applicable.</li><li>Support WTP, STP, plumbing, drainage, and mechanical fire-protection systems where included within the data center operational scope.</li><li>Coordinate with electrical, BMS, IT, operations, HSE, vendors, and management teams during planned maintenance, incidents, testing, and emergency situations.</li><li>Maintain accurate mechanical documentation, asset records, maintenance reports, operating procedures, equipment histories, incident reports, testing records, and technical drawings.</li><li>Act as the mechanical technical authority during cooling incidents and operational escalations on a 24/7 on-call basis.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Engineer Level</li><li>Bachelor's degree in Mechanical Engineering.</li><li>Minimum of 5 years of mechanical, HVAC, cooling-plant, or critical-facility operations and maintenance experience.</li><li>At least 2 years of experience in a data center or another critical facility where loss of cooling could affect essential operations.</li><li>Demonstrated engineering-level experience with chilled-water systems, precision cooling, or critical HVAC systems.</li><li>Practical knowledge of chillers, pumps, cooling towers, heat exchangers, CRAH units, CRAC units, AHUs, valves, actuators, VFDs, and mechanical controls.</li><li>Experience in managing cooling redundancy, equipment capacity, environmental conditions, and critical maintenance activities in a live operational environment.</li><li>Demonstrated ownership of mechanical maintenance planning, technical procedure writing, incident response, vendor management, and spare-parts planning.</li><li>Experience preparing or approving SOPs, MOPs, EOPs, risk assessments, isolation plans, and maintenance procedures.</li><li>Ability to read and interpret P&amp;IDs, mechanical drawings, equipment schematics, sequence-of-operation documents, control diagrams, and OEM technical manuals.</li><li>Working knowledge of BMS or BAS platforms, mechanical alarms, equipment trends, sensors, control sequences, and environmental monitoring.</li><li>Good understanding of chilled-water temperatures, flow, pressure, differential pressure, delta-T, heat transfer, airflow, humidity, and cooling-capacity principles.</li><li>Experience with root cause analysis, corrective-action planning, and technical incident reporting.</li><li>Familiarity with testing, commissioning, integrated systems testing, and mechanical-system operational-readiness activities.</li><li>Fluent written and spoken English with strong technical reporting and communication skills.</li></ul><p>Other Requirements</p><ul><li>The role is fully on-site within an operational data center environment.</li><li>Availability for 24/7 on-call support is required.</li><li>The employee must be available to support planned shutdowns, emergency maintenance, testing activities, shift coverage, weekends, nights, and public holidays when operationally required.</li><li>The employee must comply with all company, client, data center, HSE, Permit to Work, LOTO, security, and access-control requirements.</li><li>The employee must be able to coordinate effectively with technicians, contractors, OEM vendors, operations teams, IT teams, and other engineering disciplines.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Responsibilities The Maintenance Controller for the Kuwait KC-130J Program at Al Mubarak airfield in Kuwait has is responsible for assisting the Maintenance Manager in daily operation and management and administration of the aircraft maintenance program, maintenance personnel, and maintenance actions required to support the customer’s missions and flight schedules. The Maintenance Controller assigns priorities and directs maintenance personnel to correct discrepancies, generate work orders, track and comply with all inspection requirements, compile and record maintenance data applicable to the Maintenance Information System (MIS), provide the ability to compare records and reports on consumption of material, quality control, and other aspects of production. Description: + Act as point of contact for all aircraft discrepancies that may affect daily operations and mission success. + Direct and coordinate all scheduled and unscheduled maintenance actions and workload planning + Attend meetings with the customer and provide information, reports, and official correspondence regarding aircraft status, mission capability, and maintenance planning information. + Coordinate with the Maintenance Manager and customer representatives in the management of scheduled and unscheduled maintenance to ensure the most efficient use of time and resources. + Analyze maintenance data to identify trends and initiate corrective actions as necessary. + Manage completion of maintenance actions and ensure the complete and accurate entry of data into the Maintenance Information System (MIS). + Coordinate with adjacent contractors and supporting agencies to acquire necessary tools, parts, support, materials, and equipment to prevent maintenance stoppages. + Ensure accuracy of documentation, (i.e., aircraft, engine, propeller, logbooks, weight and balance records, and MIS) and adherence to technical publications, policies, procedures, and safe maintenance practices. + Prepares and sends required reports and attend staff / customer meetings as required. + Coordinate troubleshooting efforts on complex maintenance discrepancies, making recommendations for courses of action based on aircraft service history analysis, applicable Maintenance Manual guidance, and operator experience. + Use illustrated parts breakdowns (IPB)s to determine material requirements, research associated part numbers, and order parts. + Monitor and track all life limited components, periodic special, hourly, conditional, and phase maintenance/isochronal inspections as required by the Periodic Maintenance Requirements Manual, Maintenance Requirement Cards (MRC)s, manufacturer’s specifications, and all applicable directives, orders, and instructions. + Coordinate with operations personnel and aircrew members to ensure the flight schedule is adequately supported and missions are able to be conducted within prescribed timelines. + Conduct off-station maintenance when required. + Assist in the conduct of maintenance on the flight line and back shops as required to ensure aircraft are available to support the flight schedule. + When necessary, perform other duties and functions critical to the support of the program. Qualifications Education / Certifications: + High School Diploma Must be able to obtain/maintain the following required certifications/qualifications: + This position requires the ability to obtain and maintain a Department of Defense (DoD) Secret Level security clearance. + Aircraft Weight &amp; Balance certification + Safe for Flight certification + Aviation Gas Free Engineering (AVGFE) certification + Hydraulic Contamination certification + “I” Level &amp; “O” Level Tire &amp; Wheel certification + “I” Level MLG Brake repair / rebuilding qualification + Auxiliary Power Unit (APU) run qualification + Applicable Support Equipment licensing + Collateral Duty Inspector (CDI) qualification + Collateral Duty Quality Assurance Representative (CDQAR) qualification + Corrosion Prevention and Control and Aircraft Paint qualification + Confined Space Entry certification Experience: • Eight years’ aircraft maintenance experience with five years’ experience working on C-130J aircraft preferred. • Naval Aviation Maintenance Program (NAMP) 4790.2 or equivalent experience with Air Force Instruction 21-101 preferred. • Safe for Flight experience and certification specific to C-130J aircraft preferred. • Must have a working knowledge of first aid procedures to be used in an emergency. • Must have a strong knowledge base of aviation maintenance programs, processes, and procedures (example: Safety, Tool Control, HAZMAT, inspection programs, administrative requirements, support equipment, calibration/torque programs &amp; procedures). Specific Requirements: + Must be United States (U.S.) citizen, be able to read, write, and understand the English language + Must be able to obtain a United States Passport. If you currently possess a United States Passport it must have at least 24 months of time remaining before expiration. + Must have a valid U.S. Driver’s License. + Must be willing to follow Kuwait Labor Law policies and able to adhere to and comply with all Kuwaiti Labor and Immigration requirements. + Must be willing to administrate, maintain, and manage maintenance programs (ex. Tool Control, HAZMAT, FOD, MetCal, etc…) as required by local policies. + Must be willing and able to comply with all program functional requirements to include but not limited to: The performance of “I” Level maintenance functions in support of In-Flight Refueling Reel/system maintenance, NLG &amp; MLG Tire re-building, MLG Brake repair/rebuilding, Battery maintenance support, and Oxygen Regulator testing/repair. + Must be willing and able to deploy off-site as required to support Kuwait Air Force operations. + Must be willing to work flexible hours, to include day shift, night shift or weekend duty and travel as part of a maintenance recovery team as required. + Must have the ability to communicate clearly, concisely and follow instructions when directed on assigned tasks. + Must have skills and aptitude to cross train and/or support other maintenance technicians in completing assigned maintenance actions, to include but not limited to: The performance and completion of daily inspections (including the ability to inspect/sign off on all associated aircraft maintenance/technician specialties), marshalling/recovering aircraft, fueling, towing, mooring, and conducting post flight procedures to ensure aircraft are properly secured upon completion of maintenance. + As a Subject Matter Expert, must be willing to perform in-depth research, troubleshoot, and perform “O” and “I” level maintenance functions on all applicable aircraft systems and components necessary to return aircraft to a Full Mission Capable status; this includes determining material requirements, researching part numbers, ordering, tracking, and receiving materials as required to facilitate aircraft inspections/repairs. + Must be able to communicate directly with the customer, pilots, air crew members, management, and maintenance personnel to gather and relay pertinent data/information necessary to ensure aircraft depart timely and launches are not delayed. + Must have an in-depth knowledge of aircraft technical orders/job guides/publications—read, interpret, follow and comprehend schematic diagrams, drawings, charts and technical publications. + Must be proficient in the use of Microsoft Office Programs, including Word, Excel, and PowerPoint to create/modify briefs, spreadsheets, and formal requests/documentation. + Must have an in-depth knowledge (aircraft/vehicle movement and safety/hazards) of flight line operations. + Must be able to overcome cultural differences and to think outside the box, innovate, and provide solutions to the many complex problems and obstacles associated with international contracting and desert climate operations. + Must perform as a team member, contributing to the success of the C-130J maintenance department. + Must be dependable and timely in managing assigned tasks, perform consistent quality maintenance. + Must have a proven ability to work independently with minimal direction. Material &amp; Equipment Directly Used Must have a working knowledge of and be proficient with (input and extract data) of computers, aircraft data debriefing and diagnostic software (DTADS), and maintenance information systems. Working Environment Environmental conditions are diverse and could range anywhere from an office environment where there is little or no physical discomfort to an environment where inclement weather may subject individuals to severe changes in temperature, less than adequate lighting, dust and wind. On occasion individuals may be required to work in areas where high noise hazards will prevail, and hearing protection is required. Physical Activities The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees are frequently required to sit and reach with hands and arms, stand, walk, stoop, kneel, crouch, or crawl, and climb on top of aircraft and maintenance platforms. Employees must occasionally lift and/or move up to 50 pounds What We Bring: At V2X we strive to be market competitive in our total reward offerings. Employee benefits include the following: • Healthcare coverage • Life insurance, AD&amp;D, and disability benefits • Retirement plan • Wellness programs • Paid time off, including holidays and leave of absences • Eligible Tuition Reimbursement • Learning and Development resources • Employee assistance resources Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>Call Center Team Leader shall oversee activities of call center agents to ensure that all customer queries are handled effectively and professionally, whilst strengthening and maintaining excellent relations with customers. Call Center Team Leader shall be responsible to take initiative to resolve customer complaints effectively by understanding their complaint and routing to the concerned department head timely.</p><br> <br><br>Job Responsibilities <br><ul> <li>Ensures that all calls are answered within predetermined time scales and are dealt with in a professional manner by the call agents.&nbsp;</li> <li>Manages all service requests and change requests for the client.&nbsp;</li> <li>Builds and maintains excellent customer relationships.&nbsp;</li> <li>Investigates and resolves customer problems with services rendered.&nbsp;</li> <li>Responds promptly to customer needs.&nbsp;</li> <li>Follows up with the customers by telephone and e-mail and ensures that their needs are met satisfactorily.&nbsp;</li> <li>Compiles customers requirements based on information received from meetings, calls, direct mail responses and other sources.&nbsp;</li> <li>Solicits customer feedback &amp; analyze to rate level of customer satisfaction.&nbsp;</li> <li>Builds customer’s interest in the business offered by the company.&nbsp;</li> <li>Ensures the maintenance and updating of customer databases with changes and status of customers.&nbsp;</li> <li>Ensures the follow up of calls of the client including clerical duties which includes faxing, filling up paperwork as well as liaising with other departments.&nbsp;</li> <li>Achieves the highest level of customer satisfaction as well as grow company sales.</li> </ul> <br><br>Candidate Requirements <br><ul> <li>Excellent oral &amp; written communication skills both in English &amp; Arabic.&nbsp;</li> <li>Knowledge of Car Rental business functions and operating procedures. Customer service oriented.&nbsp;</li> <li>Pleasant with friendly manners. Strong interpersonal skills.&nbsp;</li> <li>High level of self-control. Excellent team player.&nbsp;</li> <li>Ability to make evaluative judgments.&nbsp;</li> <li>Effectively deal with job stress, angry callers and upset customers. Ability to write routine reports and correspondence.&nbsp;</li> <li>Excellent Computer skills and proficiency in MS Office Applications.&nbsp;</li> <li>Excellent oral &amp; written communication skills both in English &amp; Arabic.&nbsp;</li> <li>Knowledge of Car Rental business functions and operating procedures. Customer service oriented.&nbsp;</li> <li>Pleasant with friendly manners. Strong interpersonal skills.&nbsp;</li> <li>High level of self-control. Excellent team player.&nbsp;</li> <li>Ability to make evaluative judgments.&nbsp;</li> <li>Effectively deal with job stress, angry callers and upset customers. Ability to write routine reports and correspondence.&nbsp;</li> <li>Excellent Computer skills and proficiency in MS Office Applications.&nbsp;</li> <li>5-7 Years experience in similar position in a well known company.&nbsp;</li> <li>Flexibility on working hours.</li> </ul> <br><br>Education <br>Bachelor’s Degree<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Join our dynamic team as a Call Center Agent, where you will play a crucial role in delivering exceptional customer service and support. In this fast-paced environment, you will be the first point of contact for our valued customers, addressing their inquiries and resolving issues with professionalism and empathy. This position is perfect for individuals who are passionate about helping others and thrive in a collaborative team setting.</p><p>As a Call Center Agent, you will have the opportunity to develop your communication and problem-solving skills while gaining valuable experience in customer relations. We believe in fostering a culture of growth, offering comprehensive training programs that empower you to enhance your abilities and advance your career. Our supportive team environment encourages collaboration and innovation, making it an ideal place to start your professional journey.</p><p>In this role, you will not only contribute to customer satisfaction but also play a vital part in our company's success. Your dedication and hard work will be recognized, opening doors for career progression within our organization. We are committed to investing in our employees' futures, providing opportunities for advancement that align with your personal and professional goals.</p><p><b>Responsibilities:</b></p><ol><li>Handle incoming calls from customers, addressing their questions and concerns promptly and accurately, ensuring a high level of customer satisfaction and loyalty.</li><li>Utilize customer relationship management (CRM) software to document interactions and track customer issues, ensuring efficient follow-up and resolution.</li><li>Collaborate with team members to share insights and best practices, contributing to a positive team atmosphere and enhancing overall service delivery.</li><li>Identify trends in customer inquiries and feedback, providing insights to management that can help improve products and services.</li><li>Participate in training sessions and workshops to continuously develop your skills and knowledge, ensuring you remain up-to-date with company policies and industry standards.</li><li>Assist in the onboarding and training of new team members, sharing your expertise to help them acclimate to the role and company culture.</li><li>Manage difficult customer interactions with professionalism and empathy, striving to turn negative experiences into positive outcomes.</li><li>Follow up with customers after resolving their issues to ensure satisfaction and reinforce the company's commitment to excellent service.</li><li>Contribute to team performance goals by consistently meeting or exceeding individual metrics, fostering a competitive yet supportive environment.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Excellent verbal and written communication skills to effectively interact with customers and team members.</li><li>Strong problem-solving abilities to identify issues and provide effective solutions in a timely manner.</li><li>Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.</li><li>Team-oriented mindset to collaborate effectively with colleagues and contribute to a positive work culture.</li><li>Adaptability to learn new processes and technologies quickly, ensuring seamless integration into the team.</li><li>2 to 4 years of proven experience in a call center or customer service environment.</li><li>Complete fluency in both English and Arabic (written and spoken)</li><li>Candidates who are available to join immediately will be highly preferred</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Key Responsibilities:</b></p><ul><li>Handle incoming and outgoing customer calls professionally.</li><li>Respond to customer inquiries and provide accurate information about products and services.</li><li>Address customer complaints and resolve issues in a timely manner.</li><li>Follow up with customers to ensure satisfaction.</li><li>Maintain accurate records of customer interactions and update information in the system.</li><li>Escalate complex issues to the concerned department when required.</li><li>Meet daily and monthly call handling and customer service targets.</li><li>Maintain professional communication and a positive attitude at all times.</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Requirements:</b></p><ul><li>Previous experience in a call center or customer service role is preferred.</li><li>Good communication and interpersonal skills.</li><li>Fluency in English; Arabic is an added advantage.</li><li>Basic computer skills and familiarity with MS Office.</li><li>Ability to handle customer queries and complaints professionally.</li><li>Good problem-solving skills and a customer-focused approach.</li><li>Ability to work under pressure and meet targets.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span><span><span><span><b><span><span>Hiring now "&nbsp;Operations Officer "&nbsp;</span></span></b></span></span></span><span><b><span><span>- Inside Kuwait Only</span></span></b></span></span></span></p><br><p><span><span><span><span>-Salary range: Depends on Experience&nbsp;</span></span></span></span></p><br><p><span><span><span><span>-Industry : Flowers Shop</span></span></span></span></p><br><span><span><span><span>-Experience: Operations /Admin Assistant /Receptionist /Call Center</span></span></span></span><br><span><span>-Location: Messila&nbsp;<br></span></span><br><span><span>-Duty: 8 hours/day – 6 days/week<br></span></span><br><p><span><span><span><span><span><span><span>Email us your CV to:</span></span></span></span></span><span><span><span><span><span>cv@hr-plus.com</span></span></span></span></span></span></span></p><br><span><span><span>Subject:&nbsp;Operations&nbsp;</span></span></span><br><br><br> </div>

<p>Join a dedicated, on-site telesales squad supporting a leading Kuwaiti bank's consumer cards business. As a Cards Telesales Agent, you will convert qualified leads into activated, engaged cardholders playing a direct, visible role in the bank's growth in the local market. You will work with warm, pre-screened leads, be equipped with proven scripts and product playbooks, and be coached to hit and beat monthly sales targets. This is a strong platform for a Kuwaiti national who wants to build a serious sales career in banking, with clear performance milestones, structured coaching, and exposure to end- to end cards commercialisation.</p><p><strong>Key Activities</strong></p><ul><li>Outbound &amp; inbound telesales campaigns (~55%) Contact pre-screened and preapproved prospects using approved lead lists to acquire new credit cardholders, with disciplined follow-up cadence.</li><li>Lead qualification &amp; conversion (~20%) Assess customer eligibility, needs, and fit; position the right card proposition; handle objections and secure application completion.</li><li>Activation &amp; early-usage engagement (~10%) Guide newly issued cardholders through activation, first transaction, and digital wallet setup to maximise 30-day active rates.</li><li>Data capture &amp; CRM hygiene (~10%) Log every interaction accurately in the CRM/sales system; keep customer records, dispositions, and pipeline stages clean and current.</li><li>Compliance &amp; quality (~5%) Adhere to approved scripts, call-recording rules, and QA feedback loops to ensure every conversation is compliant and customer-first</li></ul><p><strong>Core Responsibilities and Accountabilities</strong></p><ul><li>Execute outbound and inbound telesales campaigns for credit card acquisition against monthly sales targets, working from bank-provided pre-screened and preapproved lead lists.</li><li>Convert qualified leads into approved, issued, and activated cards, improving lead-to-sale and sale-to?activation conversion rates.</li><li>Apply approved sales scripts, product propositions, pricing, and disclosures to ensure compliant selling and eliminate mis-selling incidents.</li><li>Prioritise outreach using propensity models, next-best-action prompts, and lead-scoring signals to maximise productivity per agent (cards/FTE).</li><li>Educate customers on card features, benefits, fees, rewards, and safe usage including digital wallet enablement to lift 30-day activation and early spend.</li><li>Maintain accurate customer records, call dispositions, and follow-up actions in the CRM to protect data quality and enable downstream analytics and campaign optimisation</li><li>Uphold governance standards call recording, QA, script adherence, and consumer-protection rules to meet internal audit and regulator expectations.</li></ul><p><strong>KPIs (indicative)</strong></p><ul><li>New credit cards sold per agent per month</li><li>Lead-to-sale conversion rate on pre-screened / preapproved lead lists</li><li>Card activation rate within 30 days of issuance</li><li>Sales quality / script-adherence score from call monitoring and QA sampling</li><li>Productivity per agent dials, connects, and cards issued per FTE per month</li><li>Data-quality score on CRM entries (accuracy, completeness, timeliness)</li></ul><p><strong>Knowledge and Experience</strong></p><p><strong>Domain expertise</strong></p><ul><li>Consumer credit card acquisition lifecycle: lead application underwriting handoff issuance activation early spend</li><li>Familiarity with pre-screened / preapproved sales models and cross-sell (e.g., debit-to-credit, ETB reactivation)</li><li>Understanding of KYC, CDD, and consumer data-handling requirements in a Kuwaiti banking context</li></ul><p><strong>Sector experience</strong></p><ul><li>Kuwait / GCC retail banking, contact-centre, or financial-services telesales</li><li>Awareness of local consumer expectations, cultural context, and Arabic-language selling nuances</li></ul><p><strong>Tools &amp; platforms</strong></p><ul><li>CRM and telesales dialler systems (category internal system names will be trained on-site)</li><li>Call-recording and QA platforms</li><li>Digital wallet basics (Apple Pay, Google Pay, Samsung Pay) sufficient to guide a customer through provisioning</li></ul><p><strong>Soft skills &amp; behaviours</strong></p><ul><li>Confident, warm, and clear phone manner in both Arabic and English</li><li>Resilience, discipline, and comfort working to daily/weekly targets</li><li>Team-oriented happy to share what's working, learn from peers, and take on-the-job coaching</li><li>Bias to action: fast follow-up, clean pipeline hygiene, ownership of your book of leads</li><li>Ethical, customer-first mindset you sell only what genuinely fits the customer</li></ul><p><strong>MANDATORY SKILLS</strong></p><ul><li>Phone-based consultative selling and objection handling in Arabic (professional English also required)</li><li>Scripted, compliant selling in a recorded, QA'd environment</li><li>Accurate CRM and sales-system data entry</li><li>Basic sales performance literacy own your targets, conversion rates, and productivity metric</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Relevant experience: 2 4 years in banking or financial services telesales, with direct exposure to credit card acquisition, cross-sell, or contact-centre-based consumer sales. Candidates with a strong first ~12 months of card-selling experience will also be considered.</li><li>Mandatory requirements: Kuwaiti national (role is reserved under national workforce priorities)</li><li>Native/fluent Arabic and professional working English both spoken and written</li><li>Prior experience selling regulated financial products by phone under scripted, recorded, quality-assured conditions</li><li>Awareness of customer data handling, KYC/CDD, and data?privacy obligations in a banking context</li><li>Immediately available or 30-day notice period</li></ul>

<p>Reporting to: DCEO Department : Customer Service Location : Kuwait Employment Type: Full-time The Service QA Specialist owns the quality assurance framework for customer interactions, ensuring service delivered by the team meets defined quality, efficiency and compliance standards. Working under the DCEO, the role conducts QA audits, analyses performance data to identify root causes of recurring issues, supports agent training and coaching, and recommends process and technology improvements to enhance the overall customer experience.</p><h3>Responsibilities</h3><ul><li>Conduct weekly QA audits of customer interactions and maintain consistent quality standards.</li><li>Monitor and improve agent scores through structured feedback and coaching.</li><li>Identify and document process fixes to reduce average handling time (AHT) and rework, and maintain SLA compliance.</li><li>Maintain training logs and support initiatives that improve first-contact resolution (FCR) and QA scores.</li><li>Track CSAT/NPS performance and support actions to reduce complaints and repeat contact rates.</li><li>Reduce incorrect or incomplete tickets through root-cause analysis (RCA) and corrective action tracking.</li><li>Introduce workflows, scripts and process improvements that reduce rework and handling time.</li><li>Use QA and CRM data to identify recurring issues and implement effective, lasting fixes.</li><li>Utilize CRM, QA dashboards and ZIWO analytics to monitor and enhance service quality.</li><li>Develop new quality metrics, scorecards and training materials to improve team outcomes.</li><li>Proactively identify improvement opportunities and drive their implementation across the team.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in business administration, Communications or related field</p><p>Minimum three years of experience in quality assurance, customer service or a call center environment</p><p>Strong knowledge of QA frameworks, SLA and CSAT/NPS methodologies</p><p>Proficiency with CRM systems, QA dashboards and call analytics platforms (e.g. ZIWO)</p><p>Strong analytical and root-cause analysis skills</p><p>Fluent in Arabic and English</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p>Purpose:&nbsp;</p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations. </p><br><p>Responsibilities:&nbsp;</p><br><p>•Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.&nbsp;<br>•Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.&nbsp;<br>•Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.&nbsp;<br>•Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.&nbsp;<br>•Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.&nbsp;<br>•Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.&nbsp;<br> </p><br><br>Qualifications<br><br><p>Bachelor’s degree in pharmaceutical studies.&nbsp;</p><br><p>3-5 years of experience of Relevant industry experience, ideally in biotechnology and/or pharmaceuticals.<br>Previous experience in Immunology-Oncology-Specialty-or Rare disease Therapy areas is a must.</p><br><p>Fluency in English and Arabic&nbsp;</p><br><p>Excellent communication and presentation skills&nbsp;</p><br><p>Practical knowledge and understanding of HCPs and disease area requirements&nbsp;</p><br><p>Good understanding of the market challenges and opportunities&nbsp;</p><br><p>Great sense of ethics and integrity&nbsp;<br>&nbsp;<br>Teamwork Capabilities&nbsp;</p><br><p>Curiosity and ability to learn and improve.&nbsp;</p><br><p>Additional information&nbsp;</p><br><p>AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.&nbsp;</p><br><br>Additional Information<br><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a professional and customer-oriented Call Center Representative to join our team. The ideal candidate must be fluent in Arabic, have a good command of English, and possess excellent communication and interpersonal skills.The candidate will be responsible for handling customer inquiries, providing assistance, and ensuring a positive customer experience.Key Responsibilities● Handle incoming and outgoing customer calls professionally.● Respond to customer inquiries and provide accurate information.● Assist customers with requests, complaints, and general support.● Maintain accurate records of customer interactions.● Follow up on customer issues to ensure timely resolution.● Coordinate with internal departments when necessary.● Maintain high standards of customer service and satisfaction.Job Requirements● Fluent Arabic (mandatory) – excellent speaking and communication skills.● Good command of English – speaking, reading, and writing.● Strong communication and interpersonal skills.● Good computer skills and familiarity with Microsoft Office.● Ability to handle customer inquiries professionally and patiently.● Strong problem-solving and organizational skills.● Ability to work independently and as part of a team.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>● Customer Service● Telephone Etiquette● Communication Skills● Problem Solving● Customer Relationship Management (CRM)● Multitasking● Time Management</p></div>

<p><br></p><p> </p><p> <strong>Job Purpose</strong> </p> <p> To provide expert diagnostic imaging and clinical leadership at the Diagnostics &amp; Imaging Center, and to oversee the safe, efficient and high-quality delivery of all unit activities. The Consultant Radiologist supervises staff, ensures compliance with clinical, safety, regulatory, accreditation and research standards, and contributes to the excellence of radiology practice through research, audit, education and training.</p> <p> </p> <p></p> Responsibilities <p> </p><p> <strong>Roles &amp; Responsibilities</strong> </p> <p> <strong>1. Clinical Practice and Reporting</strong> </p> <ul> <li> Act as the subject-matter expert for diagnostic imaging and provide general clinical duties of a Consultant Radiologist.</li> <li> Perform, interpret and report on radiological examinations and procedures, including MRI, CT, ultrasound (including Doppler), bone mineral densitometry (DXA), and general radiography, and image-guided procedures within the scope of competence.</li> <li> Review imaging requests for clinical justification and appropriateness (using evidence-based appropriateness criteria); approve, modify or decline requests and select the most appropriate examination and protocol.</li> <li> Establish, approve and periodically review imaging protocols for all modalities, including contrast and research-specific protocols.</li> <li> Supervise, verify and approve radiology reports issued by the Diagnostic Imaging Center, ensuring they are accurate, clear, structured where appropriate, and issued within agreed turnaround times.</li> <li> Communicate critical and unexpected findings to the referring clinician promptly and document this in line with the critical results policy.</li> <li> Provide continuous consultative support to referring physicians and medical staff across DDI and participate in multidisciplinary meetings.</li> <li> Apply knowledge of imaging relevant to diabetes and metabolic disease (e.g., body composition, hepatic fat quantification, vascular and diabetic-foot imaging) in clinical and research work.</li> </ul> <p> <strong>2. Patient Safety</strong> </p> <ul> <li> Radiation safety: ensure justification and optimization of all ionizing radiation examinations; oversee dose monitoring against diagnostic reference levels; ensure pregnancy screening and compliance with Kuwait Ministry of Health radiation protection regulations, in coordination with the Radiation Protection Department.</li> <li> MRI safety: oversee MRI safety zoning, patient and staff screening, and decisions on implants and devices, in line with recognized MR safety guidance.</li> <li> Contrast safety: oversee contrast screening (renal function, allergy history, metformin and other diabetes-related risks), administration under appropriate supervision, and management of contrast reactions and extravasation.</li> <li> Ensure availability of resuscitation equipment and drugs in the Diagnostic Imaging Center and lead the clinical response to medical emergencies in the unit.</li> <li> Ensure informed consent is obtained and documented for procedures requiring it.</li> <li> Report, investigate and follow up on incidents and near-misses, and ensure corrective and preventive actions are implemented.</li> <li> Ensure compliance with infection prevention and control practices with the respective unit.</li> </ul> <p> </p> <p> <strong>3. Leadership, Supervision and Operational Oversight</strong> </p> <ul> <li> Provide clinical and operational oversight of all activities and ensure implementation of operational policies and procedures.</li> <li> Supervise, direct and support staff, including radiologists, radiographers/technologists, sonographers, nurses and administrative staff.</li> <li> Plan duty rosters, coverage and on-call arrangements to meet service demand and supervise on-call duties as required.</li> <li> Conduct or contribute to staff performance appraisals, competency assessments and privileging of radiology staff.</li> <li> Participate in interview panels to ensure selection of the best possible candidates for appointments in the department.</li> <li> Monitor workload, waiting times, scheduling efficiency and utilization of equipment, and take action to address bottlenecks.</li> <li> Oversee equipment performance, preventive maintenance, quality control and vendor service contracts, and ensure timely escalation of faults.</li> <li> Oversee the safe and effective use of RIS/PACS, image storage, retrieval, and data integrity.</li> <li> Contribute to strategic and operational planning for the department, including manpower, equipment, facilities, the annual budget estimate and running costs.</li> <li> Organize and chair professional meetings within the department and coordinate with other units (including Clinical Operations) to improve patient care, in consultation with the Head of Unit.</li> <li> Deputize for the Head of Unit when delegated and assist with administrative work.</li> </ul> <p> <strong>4. Quality, Governance and Accreditation</strong> </p> <ul> <li> Lead the Diagnostic Imaging Center quality assurance and improvement program, including clinical audits, radiologist peer reviews, and discrepancy meetings.</li> <li> Define, monitor, and report on key performance indicators to the Head of Unit and relevant committees.</li> <li> Ensure policies, procedures and practices meet internationally recognized accreditation standards adopted by DDI (e.g., Accreditation Canada International), and support accreditation surveys and audits.</li> <li> Ensure compliance with documented clinical standards, policies and procedures to maintain a consistently high standard of care.</li> <li> Keep policies and procedures current and aligned with best practice and regulatory requirements.</li> </ul> <p> <strong>5. Research Imaging</strong> </p> <ul> <li> Promote, encourage and participate in research activities, including acting as principal investigator, co-investigator or study radiologist as required.</li> <li> Review study protocols and imaging manuals for feasibility, and advise on imaging methodology, acquisition parameters, standardization and quantitative endpoints.</li> <li> Ensure research imaging is performed and reported according to the approved protocol, ICH Good Clinical Practice (GCP), ethics committee approvals and sponsor requirements, including blinded or independent reads where specified.</li> <li> Ensure research participants have given valid informed consent before research imaging is performed, and that research and clinical imaging are clearly separated in scheduling, reporting and billing.</li> <li> Oversee the management and communication of incidental findings in research participants according to the approved protocol and DDI policy.</li> <li><br></li></ul><p></p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education and Qualifications</strong> </p> <ul> <li> MBBS or equivalent medical degree from a recognized university.</li> <li> Specialist qualification in Diagnostic Radiology from a recognized university or board (e.g., Fellowship, American Board, Canadian Board, FRCR, Arab Board, Kuwait Board, or a Ph.D. or equivalent), recognized by the Kuwait Ministry of Health.</li> <li> Sub-specialty fellowship training (e.g., body, musculoskeletal, cardiovascular imaging or MRI) is desirable.</li> </ul> <p> <strong>Licensure and Certifications</strong> </p> <ul> <li> Valid license to practice as a Consultant Radiologist in the State of Kuwait, or eligibility to obtain it before starting.</li> <li> Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) from the American Heart Association, kept current.</li> <li> ICH Good Clinical Practice (GCP) certificate, or completion within three months of appointment and renewal as required.</li> <li> Radiation protection training, as required by national regulations.</li> </ul> <p> <strong>Experience</strong> </p> <ul> <li> +15 yrs, 5 yrs mgt exp, 9 yrs</li></ul>