وظائف خدمة عملاء في الكويت

<p>A ladies' beauty center in Hawalli is hiring a call center employee for communications and reception. Full-time, from 10:00 AM to 7:00 PM, Friday off. No experience required, commitment to work is required. Fixed salary. Contact and send CV via WhatsApp only: 97722285</p>

<p>Join a dedicated, on-site telesales squad supporting a leading Kuwaiti bank's consumer cards business. As a Cards Telesales Agent, you will convert qualified leads into activated, engaged cardholders playing a direct, visible role in the bank's growth in the local market. You will work with warm, pre-screened leads, be equipped with proven scripts and product playbooks, and be coached to hit and beat monthly sales targets. This is a strong platform for a Kuwaiti national who wants to build a serious sales career in banking, with clear performance milestones, structured coaching, and exposure to end- to end cards commercialisation.</p><p><strong>Key Activities</strong></p><ul><li>Outbound &amp; inbound telesales campaigns (~55%) Contact pre-screened and preapproved prospects using approved lead lists to acquire new credit cardholders, with disciplined follow-up cadence.</li><li>Lead qualification &amp; conversion (~20%) Assess customer eligibility, needs, and fit; position the right card proposition; handle objections and secure application completion.</li><li>Activation &amp; early-usage engagement (~10%) Guide newly issued cardholders through activation, first transaction, and digital wallet setup to maximise 30-day active rates.</li><li>Data capture &amp; CRM hygiene (~10%) Log every interaction accurately in the CRM/sales system; keep customer records, dispositions, and pipeline stages clean and current.</li><li>Compliance &amp; quality (~5%) Adhere to approved scripts, call-recording rules, and QA feedback loops to ensure every conversation is compliant and customer-first</li></ul><p><strong>Core Responsibilities and Accountabilities</strong></p><ul><li>Execute outbound and inbound telesales campaigns for credit card acquisition against monthly sales targets, working from bank-provided pre-screened and preapproved lead lists.</li><li>Convert qualified leads into approved, issued, and activated cards, improving lead-to-sale and sale-to?activation conversion rates.</li><li>Apply approved sales scripts, product propositions, pricing, and disclosures to ensure compliant selling and eliminate mis-selling incidents.</li><li>Prioritise outreach using propensity models, next-best-action prompts, and lead-scoring signals to maximise productivity per agent (cards/FTE).</li><li>Educate customers on card features, benefits, fees, rewards, and safe usage including digital wallet enablement to lift 30-day activation and early spend.</li><li>Maintain accurate customer records, call dispositions, and follow-up actions in the CRM to protect data quality and enable downstream analytics and campaign optimisation</li><li>Uphold governance standards call recording, QA, script adherence, and consumer-protection rules to meet internal audit and regulator expectations.</li></ul><p><strong>KPIs (indicative)</strong></p><ul><li>New credit cards sold per agent per month</li><li>Lead-to-sale conversion rate on pre-screened / preapproved lead lists</li><li>Card activation rate within 30 days of issuance</li><li>Sales quality / script-adherence score from call monitoring and QA sampling</li><li>Productivity per agent dials, connects, and cards issued per FTE per month</li><li>Data-quality score on CRM entries (accuracy, completeness, timeliness)</li></ul><p><strong>Knowledge and Experience</strong></p><p><strong>Domain expertise</strong></p><ul><li>Consumer credit card acquisition lifecycle: lead application underwriting handoff issuance activation early spend</li><li>Familiarity with pre-screened / preapproved sales models and cross-sell (e.g., debit-to-credit, ETB reactivation)</li><li>Understanding of KYC, CDD, and consumer data-handling requirements in a Kuwaiti banking context</li></ul><p><strong>Sector experience</strong></p><ul><li>Kuwait / GCC retail banking, contact-centre, or financial-services telesales</li><li>Awareness of local consumer expectations, cultural context, and Arabic-language selling nuances</li></ul><p><strong>Tools &amp; platforms</strong></p><ul><li>CRM and telesales dialler systems (category internal system names will be trained on-site)</li><li>Call-recording and QA platforms</li><li>Digital wallet basics (Apple Pay, Google Pay, Samsung Pay) sufficient to guide a customer through provisioning</li></ul><p><strong>Soft skills &amp; behaviours</strong></p><ul><li>Confident, warm, and clear phone manner in both Arabic and English</li><li>Resilience, discipline, and comfort working to daily/weekly targets</li><li>Team-oriented happy to share what's working, learn from peers, and take on-the-job coaching</li><li>Bias to action: fast follow-up, clean pipeline hygiene, ownership of your book of leads</li><li>Ethical, customer-first mindset you sell only what genuinely fits the customer</li></ul><p><strong>MANDATORY SKILLS</strong></p><ul><li>Phone-based consultative selling and objection handling in Arabic (professional English also required)</li><li>Scripted, compliant selling in a recorded, QA'd environment</li><li>Accurate CRM and sales-system data entry</li><li>Basic sales performance literacy own your targets, conversion rates, and productivity metric</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Relevant experience: 2 4 years in banking or financial services telesales, with direct exposure to credit card acquisition, cross-sell, or contact-centre-based consumer sales. Candidates with a strong first ~12 months of card-selling experience will also be considered.</li><li>Mandatory requirements: Kuwaiti national (role is reserved under national workforce priorities)</li><li>Native/fluent Arabic and professional working English both spoken and written</li><li>Prior experience selling regulated financial products by phone under scripted, recorded, quality-assured conditions</li><li>Awareness of customer data handling, KYC/CDD, and data?privacy obligations in a banking context</li><li>Immediately available or 30-day notice period</li></ul>

<p>We are supporting search for the position of Telesales Representative ( Arabic speaking) for a diversified holding company in Kuwait. The successful candidate will be responsible for generating leads, engaging prospective and existing customers, closing sales over the phone, and delivering an excellent customer experience while achieving sales targets. Fresh graduates with strong communication skills are encouraged to apply.</p><p>Position: Telesales Representative (Arabic Speaker)</p><p>Industry: Investment Management</p><p>Location: Kuwait</p><p>Work Model: On site</p><p>Relocation: Overseas candidates are welcome to apply and must be willing to relocate to Kuwait</p><p><span ><b><br></b></span></p><p><span ><b>Key Responsibilities</b></span></p><ul><li>Make inbound and outbound calls to prospective and existing customers.</li><li>Promote products and services and convert leads into sales.</li><li>Build strong customer relationships through professional communication.</li><li>Identify customer needs and recommend suitable solutions.</li><li>Process customer orders accurately and maintain CRM records.</li><li>Follow up with customers to ensure satisfaction and encourage repeat business.</li><li>Cross sell and upsell products where appropriate.</li><li>Maintain daily activity reports.</li><li>Meet individual sales and call targets.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree or equivalent qualification. Prefer candidates with telesales, customer service, sales, lead generation or outbound calling experience. Fresh graduates with strong communication skills are also encouraged to apply. Fluent in both Arabic and English, spoken and written. Strong communication, negotiation, and interpersonal skills.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>Senior Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction. Also, supporting the Team Leader in monitoring, coaching and training of the call center agents.&nbsp;&nbsp; &nbsp; &nbsp;</p><br> <br><br>Job Responsibilities <br><p>•&nbsp;&nbsp; &nbsp;Support and provide superior service via phones, e-mails and chat as a receiver and caller.<br> •&nbsp;&nbsp; &nbsp;Use questioning and listening skills that support effective telephone communication.<br> •&nbsp;&nbsp; &nbsp;Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.<br> •&nbsp;&nbsp; &nbsp;Understand the impact of attitude in handling calls professionally.<br> •&nbsp;&nbsp; &nbsp;Effectively deal with job stress, angry callers, and upset customers.<br> •&nbsp;&nbsp; &nbsp;Minimizing customers’ and Safat Home escalated complaints through providing professional service &amp; support for individual and B2B customers.<br> •&nbsp;&nbsp; &nbsp;Ensure proper escalation to any unresolved complaint, to avoid any delay in progressing and resolving customers reported complaints.<br> •&nbsp;&nbsp; &nbsp;Use the most appropriate way to communicate with different behavior types on the telephone.<br> •&nbsp;&nbsp; &nbsp;Escalate cases that require intervention by Team Leaders or Supervisor.<br> •&nbsp;&nbsp; &nbsp;Apply the elements of building positive rapport with different types of customers over the phone.<br> •&nbsp;&nbsp; &nbsp;Apply the proper telephone etiquette to satisfy various customer situations.<br> •&nbsp;&nbsp; &nbsp;Apply appropriate actions to effectively control a telephone call.<br> •&nbsp;&nbsp; &nbsp;Identify voice skills and how to enhance a good telephone presentation.<br> •&nbsp;&nbsp; &nbsp;Display ownership to additional tasks as demanded by superiors and meet commitment to customers.<br> •&nbsp;&nbsp; &nbsp;Display Time flexibility towards shifts as per work floor requirements.<br> •&nbsp;&nbsp; &nbsp;Handling escalations cases and angry customers calls.<br> •&nbsp;&nbsp; &nbsp;Responsible for leading the shift during team leader absence.<br> •&nbsp;&nbsp; &nbsp;Responsible for new Call Center Agent training.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Handling the back office tasks (Departments communications, Suppliers communications) &nbsp;<br> &nbsp;</p><br> <br><br>Candidate Requirements <br><p>•&nbsp;&nbsp; &nbsp;Must possess excellent communications skill, proven problem solving and analysis skills.<br> •&nbsp;&nbsp; &nbsp;A good knowledge of Electronic devices and related technology.<br> •&nbsp;&nbsp; &nbsp;Minimum one year of related experience in the field of (Call center, Customer care, Customer service, Telemarketing/Telesales).<br> •&nbsp;&nbsp; &nbsp;Need a good understanding of Productivity software (Windows OS, Spreadsheets, MS-office).<br> •&nbsp;&nbsp; &nbsp;Good command in English / Arabic Language.<br> •&nbsp;&nbsp; &nbsp;“Preferable”. Technical literature and Technology oriented to talk at the right level with customers.<br> &nbsp;</p><br> <br><br>Education <br><br><br> </div>

<p>Greet mall visitors with a kind smile. Sell tickets or tokens for games and rides. Help guests board rides &amp; check safety belts. Answer guest questions about mall zones &amp; timings. Solve small visitor complaints fast &amp; nicely. Keep the play area clean.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Finish high school or get a basic diploma.</li><li>Speak good English; Arabic is a big plus.</li><li>Work in shifts, including weekends &amp; holidays.</li><li>Stay active on your feet for long hours</li><li>Love working with kids.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Customer Service Representative<p><strong>Kuwait Finance House (KFH)</strong> is seeking motivated and customer-focused individuals to join our Contact Center team as <strong>Customer Service Representatives</strong>.</p><br><p>In this role, you will be responsible for handling customer inquiries, providing information on KFH products and services, assisting with banking requests, and delivering an exceptional customer experience through various service channels. You will also support sales and lead-generation activities while promoting KFH's digital banking solutions.</p><br><p><strong>Requirements:</strong></p><br><ul><li>Diploma or bachelor's degree in any discipline.<br></li><li>Strong communication and customer service skills.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>Good time management and attention to detail.</li><li>Arabic and English language proficiency is preferred.</li><li>Fresh graduates and candidates with no prior experience are encouraged to apply.</li></ul><p>Join KFH and become part of a team committed to delivering outstanding customer service and innovative banking solutions.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Location: Jibla Dental Center</p><p>Employment Type: Full-Time</p><p><br></p><p><i>About the Role</i></p><p><br></p><p>Jibla Dental Center is seeking an experienced Customer Service Team Leader to oversee the daily operations of our Customer Service Department. This role is responsible for leading the customer service team, ensuring exceptional patient experiences, optimizing operational efficiency, and achieving departmental KPIs. The ideal candidate is a proactive leader with a strong healthcare background and a passion for service excellence.</p><p><br></p><p><i>Key Responsibilities</i></p><p><br></p><ul><li>Leadership &amp; Team Management</li><li>Supervise, coach, and support the Customer Service team.</li><li>Conduct daily briefings and ensure appropriate staff coverage.</li><li>Monitor employee performance and provide regular feedback and coaching.</li><li>Assist in recruiting, onboarding, and training new team members.</li><li>Conduct performance evaluations and identify development opportunities.</li><li>Foster a culture of accountability, professionalism, and continuous improvement.</li></ul><p><br></p><p>Operations Management</p><p><br></p><ul><li>Oversee the daily workflow of the Customer Service Department.</li><li>Ensure adherence to all customer service policies, SOPs, and quality standards.</li><li>Monitor appointment scheduling efficiency and resource utilization.</li><li>Handle complex patient concerns and service recovery cases.</li><li>Coordinate with clinical, billing, insurance, marketing, and operations departments to ensure a seamless patient journey.</li><li>Identify workflow gaps and implement process improvements.</li></ul><p><br></p><p>Performance &amp; Quality</p><p><br></p><ul><li>Monitor departmental KPIs and prepare regular performance reports.</li><li>Analyze trends related to patient complaints, cancellations, no-shows, and customer satisfaction.</li><li>Conduct quality audits on calls, chats, and front office interactions.</li><li>Develop action plans to improve service quality and operational efficiency.</li><li>Ensure compliance with healthcare regulations and organizational policies.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><ul><li>Bachelor's degree in Business Administration, Healthcare Management, or a related field.</li><li>Minimum 5 years of experience in healthcare customer service.</li><li>At least 2 years of experience in a supervisory or team leadership role.</li><li>Experience in a hospital, medical center, or dental clinic is highly preferred.</li><li>Strong leadership, coaching, and conflict-resolution skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in Microsoft Office and healthcare management systems.</li><li>Fluent in English; Arabic is an advantage.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Customer Engagement:</b> Welcomed an average of 200+ customers daily, actively listening to needs and recommending products to increase sales. </p><p><b>Conflict Resolution:</b> De-escalated escalated complaints with empathy, achieving a 98% issue-resolution rate on the first contact. </p><p><b>Sales &amp; Cross-Selling:</b> Promoted daily deals and loyalty programs, consistently exceeding store up-sell targets by 15%. </p><p><b>Operations &amp; Inventory:</b> Maintained an organized sales floor and stocked shelves, assisting with routine inventory audits and managing 1,000+ SKUs.</p><p><b>Point of Sale (POS):</b> Processed cash and card transactions with 100% accuracy, maintaining balanced registers at the end of every shift. </p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Core Customer Service Skills</p><ul><li><b>Conflict Resolution &amp; De-escalation:</b> Proven ability to listen to customer complaints, remain patient under pressure, and resolve issues or escalate smoothly to a supervisor.</li><li><b>Active Listening &amp; Empathy:</b> Skill in reading verbal cues, understanding customer frustrations, and personalizing the shopping experience.</li><li><b>Interpersonal Communication:</b> Capability to communicate clearly, build brand loyalty, and ensure customers feel heard and valued.</li></ul><p><br></p><p>Sales &amp; Product Expertise</p><ul><li><b>Upselling &amp; Cross-selling:</b> Assessing customer needs and recommending complementary products to increase store revenue.</li><li><b>Deep Product Knowledge:</b> Quickly learning features, benefits, and pricing to advise customers on making purchasing decisions.</li><li><b>Customer Relationship Building:</b> Fostering long-term engagement and ensuring high customer satisfaction rates.</li></ul><p><br></p><p>Technical &amp; Operational Skills</p><ul><li><b>Point of Sale (POS) Proficiency:</b> Accurate cash handling, processing payments, returns, and exchanges.</li><li><b>Inventory &amp; Stock Management:</b> Assisting with product stocking, organizing floor operations, and fulfilling customer orders.</li><li><b>Basic Math Skills:</b> Essential for calculating discounts, managing cash registers, and balancing drawers accurately.</li></ul><p><br></p><p>Soft Skills for the Retail Floor</p><ul><li><b>Multitasking &amp; Time Management:</b> Ability to manage multiple customer queries, emails, or phone calls while maintaining prompt turnaround times in a fast-paced environment.</li><li><b>Adaptability &amp; Teamwork:</b> Collaborating with colleagues across different store departments (like operations or stock) and adapting to seasonal rushes.</li><li><b>Attention to Detail:</b> Accuracy in updating digital customer accounts, processing returns, and displaying products.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>The Role:</strong></p><br> <p>As an ambassador for the brand, you will work as an individual and as part of a team to provide an outstanding customer experience.</p><br> <p>You will receive full training to ensure you really are a product knowledge champion and can both assist customers and maximise sales.</p><br> <p><strong>Qualifications &amp; Requirements:</strong></p><br> <p>You should have previous retail or customer service experience</p><br> <p>You should be flexible and have a can-do attitude.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>The Customer Service Representative - Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.</p><br> <br><br>Job Responsibilities <br><p>•&nbsp;&nbsp; &nbsp;Processing all credit transactions for electronics, Furniture and online.<br> •&nbsp;&nbsp; &nbsp;Validate and ensure documentation compliance, and authenticity.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.<br> •&nbsp;&nbsp; &nbsp;Ensure accuracy of all calculations.<br> •&nbsp;&nbsp; &nbsp;Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Ensure that the Individual monthly sales targets is met.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Ensure that the company standard for customer satisfaction is met and maintained.<br> •&nbsp;&nbsp; &nbsp;Selling related Easy Credit products and Services<br> •&nbsp;&nbsp; &nbsp;Credit collection &amp; instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection.<br> •&nbsp;&nbsp; &nbsp;Issuing Clearance certificates and Deals certificates for normal transactions ( not legal - no early settlement )&nbsp;<br> •&nbsp;&nbsp; &nbsp;End-Of-Day Transactions batches.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Cash and K-Net reconciliation at End-Of-Day Batches&nbsp;<br> &nbsp;</p><br> <br><br>Candidate Requirements <br><p>•&nbsp;&nbsp; &nbsp;0 – 2 years of experience.&nbsp;<br> •&nbsp;&nbsp; &nbsp;2-year Diploma in a relevant field.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Customer-centric attitude.<br> •&nbsp;&nbsp; &nbsp;Excellent communication skills.<br> •&nbsp;&nbsp; &nbsp;Basic computer skills.<br> •&nbsp;&nbsp; &nbsp;Bi-lingual (Arabic/English) preferred.<br> &nbsp;</p><br> <br><br>Education <br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>The Customer Service Representative is responsible for improving the quality of services provided at Alghanim business functions. The job roles focused on taking preventative measures to deal with customers’ concerns and issues, being proactive prior to occurrence of problems and complaints. It also focuses on gently handling abused customers and defusing customer’s anger, demonstrating thoroughness in solving problems with great follow-up, the job roles also include demonstrating great knowledge of specialization of different Alghanim domains and functions.</p><br> <br><br>Job Responsibilities <br><ul> <li>Answers customers’ queries</li> <li>Understands and fulfil customer needs and requirements.</li> <li>Maintains positive attitude during customers’ interactions.</li> <li>Ensures sales activities are handled in line with Alghanim policy.</li> <li>Supports in solving customer concerns/complaints.</li> <li>Works in coordination with Section Heads to provide excellent customer service.</li> <li>Keeps all company information including sales figures strictly confidential</li> <li>Follows Alghanim policies and guidelines</li> <li>Demonstrates high problem solving skills</li> <li>Practices high knowledge of Alghanim major functions and responsibilities</li> <li>Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.</li> <li>Being aware of business KPIs and objectives</li> <li>Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…</li> <li>Contributes to cost control and minimizing theft measures</li> </ul> <br><br>Candidate Requirements <br><ul> <li>2-3 years of experience, &nbsp;</li> <li>Strong English and Arabic language capabilities</li> <li>Strong communication, presentation and interpersonal skills</li> <li>Solving problem skills</li> </ul> <br><br>Education <br>Bachelor’s Degree<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>About Jumeirah and the Hotel:&nbsp;</strong></span></p><br><p><span>Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</span></p><br><p><span>Jumeirah Messilah Beach is uniquely located in a secluded area with easy access to Kuwait’s Central Business District, airport, and major Kuwait attractions. The resort features 316 rooms and suites, 79 residential suites, and 10 villas totalling 405 units. The beachfront hotel features an impressive array of exceptional dining destinations, including the Garden Café all-day dining restaurant, Pepper Steakhouse, Olio Trattoria Italiana, Mint Café, and The Lobby Lounge for a relaxing afternoon tea.</span></p><br><p><span>Setting new standards for holistic relaxation and luxurious comfort, the award-winning Talise Spa at Jumeirah Messilah Beach features a stunning Himalayan Salt Room, the first of its kind in the Middle East, built with pure crystal salt in its natural state. The spa also comprises dedicated ladies' and men’s areas with an extensive range of treatment rooms, including two private suites.</span></p><br><p><span>Superior conference and banqueting facilities mark Jumeirah Messilah Beach as the perfect venue for meetings and events.</span></p><br><p><span><strong>About the Job:</strong></span></p><br><p><span>An opportunity has arisen for a <strong>Guest Service Assistant </strong>to join<strong> Talise Spa&nbsp;</strong>at <strong>Jumeirah Messilah Beach</strong>. The main duties and responsibilities of this role are:</span></p><br><p>To provide courteous and professional service at all times.</p><br><p>Welcome guests, greet guests and members, explain and up sell the facilities and services available.</p><br><p>Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately.</p><br><p>Ensure guests are directed to desired locations for treatment and connected with the appropriate service.</p><br><p>Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.</p><br><p>Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.</p><br><p>To report all problems and or complaints related to the spa. Communicate via logbook &amp; staff meetings, depending upon urgency.</p><br><p>To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness.</p><br><p><span><strong>About You:</strong></span></p><br><ul><li>Should have&nbsp;2-year minimum experience in same role in a five-star hotel.</li><li>Work in a multicultural environment.</li><li><p>Previous experience within a spa environment</p><br></li><li><p>Knowledge of treatments</p><br></li><li><p>Knowledge of the Premier Day Spa system</p><br></li></ul><p><span><strong>About the Benefits:</strong></span></p><br><p><span>We offer an attractive tax-free salary, paid in dinar (KWD), the local currency of Kuwait. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, 30 days of annual leave, flights home, accommodation, life insurance, a monthly service charge, and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>The Role:</strong></p><br> <p>As an ambassador for the brand, you will work as an individual and as part of a team to provide an outstanding customer experience.</p><br> <p>You will receive full training to ensure you really are a product knowledge champion and can both assist customers and maximise sales.</p><br> <p><strong>Qualifications &amp; Requirements:</strong></p><br> <p>You should have previous retail or customer service experience</p><br> <p>You should be flexible and have a can-do attitude.</p><br> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.</p> <h4>What you will do</h4> <li>Answer phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to the proper extensions.</li> <li>Capture sales from incoming calls related to room and restaurant reservation requests. Accurately coordinate the details of each reservation or request.</li> <li>Run daily reports for the department and operational departments.</li> <li>Manage the general reservations and guest communication email inboxes.</li> <li>Accept and deliver Answering Mobile (Hotel Chat) instant messages, wake-up calls, and facsimiles in a timely manner.</li> <li>Provide guests with clear information on room types, rates, availability, packages, and hotel services.</li> <li>Ensure all guest details and booking information are accurate and properly recorded.</li> <li>Handle guest complaints in accordance with Four Seasons policy.</li> <li>Receive in-house guest calls and assist with their requests for Housekeeping, Guest Services, Laundry, and Engineering by adding the requests to the HotSOS system under the respective department.</li> <li>Offer assistance to guests with visa applications and airport Meet and Greet services.</li> <li>Contact guests to obtain pre-arrival information.</li> <li>Respond to all guest inquiries professionally and within established service standards.</li> <li>Confirm and/or guarantee non-guaranteed reservations, and clear waitlisted reservations.</li> <li>Assist GRS in guest recognition efforts by pre-clearing reservations to identify existing return guest profiles and acknowledge those requiring VIP or special attention.</li> <li>Contact guests or travel planners to clarify any discrepancies in their preferences or requests before the guest's arrival.</li> <li>Perform installation and repairs of telephones.</li> <h4>What you bring</h4> <li>Excellent communication skills, verbal and written, in both English and Arabic.</li> <li>A minimum of two years' experience working in a similar role in luxury five-star hotels.</li> <li>Ability to handle VIP and high-expectation guests.</li> <li>Problem-solving ability.</li> <li>Strong organization and time management skills.</li> <li>Ability to work under pressure.</li> <h4>What we offer</h4> <li>Full-board shared living accommodation in a high-quality, well-resourced compound</li> <li>Complimentary nights at FS Hotels worldwide</li> <li>Regular social and sporting events</li> <li>Paid home leave tickets</li> <li>Quality employee meals</li> <li>Transportation to and from work</li> <li>Free Wi-Fi in accommodation and on employee transportation buses</li> <h4>Work authorization</h4> <p>The hotel will apply for the work authorization for the successful candidate.</p> <p>We look forward to receiving your application!</p></p><p></p>

Others<br><br> Job Id :100195068<br><br>Jobs<br><br>×<br><br>Please enter details to report job<br><br>Name*<br><br>Email*<br><br>Reason to report<br><br>Description<br><br> Good knowledge of Printing & Production Previous Kuwait work experience preferred Valid Kuwait Driving License is required Ability to conduct client and site visits Ability to prepare site measurement and project reports Good communication and client-handling skills Coordinate with clients and production teams<br><br>Whatup: +965 51048167<br><br>Basic Details<br><br>Location : Shuwaikh , Kuwait<br><br>Qualification<br><br>Posted : 6 days ago<br><br>Job Type : Full-Time<br><br>Jobs<br><br>Company : Kuwait Jobs<br><br>Contact Info<br><br>Mobile : +965 51048167<br><br>Alternate Mobile : Not-Mentioned<br><br>Email : Not-Mentioned

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>About Jumeirah and the Hotel:&nbsp;</strong></span></p><br><p><span>Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</span></p><br><p><span>Jumeirah Messilah Beach is uniquely located in a secluded area with easy access to Kuwait’s Central Business District, airport, and major Kuwait attractions. The resort features 316 rooms and suites, 79 residential suites, and 10 villas totalling 405 units. The beachfront hotel features an impressive array of exceptional dining destinations, including the Garden Café all-day dining restaurant, Pepper Steakhouse, Olio Trattoria Italiana, Mint Café, and The Lobby Lounge for a relaxing afternoon tea.</span></p><br><p><span>Setting new standards for holistic relaxation and luxurious comfort, the award-winning Talise Spa at Jumeirah Messilah Beach features a stunning Himalayan Salt Room, the first of its kind in the Middle East, built with pure crystal salt in its natural state. The spa also comprises dedicated ladies' and men’s areas with an extensive range of treatment rooms, including two private suites.</span></p><br><p><span>Superior conference and banqueting facilities mark Jumeirah Messilah Beach as the perfect venue for meetings and events.</span></p><br><p><span><strong>About the Job:</strong></span></p><br><p><span>An opportunity has arisen for a <strong>Guest Service Assistant </strong>to join<strong> Talise Spa&nbsp;</strong>at <strong>Jumeirah Messilah Beach</strong>. The main duties and responsibilities of this role are:</span></p><br><p>To provide courteous and professional service at all times.</p><br><p>Welcome guests, greet guests and members, explain and up sell the facilities and services available.</p><br><p>Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately.</p><br><p>Ensure guests are directed to desired locations for treatment and connected with the appropriate service.</p><br><p>Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.</p><br><p>Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.</p><br><p>To report all problems and or complaints related to the spa. Communicate via logbook &amp; staff meetings, depending upon urgency.</p><br><p>To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness.</p><br><p><span><strong>About You:</strong></span></p><br><ul><li>Should have&nbsp;2-year minimum experience in same role in a five-star hotel.</li><li>Work in a multicultural environment.</li><li><p>Previous experience within a spa environment</p><br></li><li><p>Knowledge of treatments</p><br></li><li><p>Knowledge of the Premier Day Spa system</p><br></li></ul><p><span><strong>About the Benefits:</strong></span></p><br><p><span>We offer an attractive tax-free salary, paid in dinar (KWD), the local currency of Kuwait. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, 30 days of annual leave, flights home, accommodation, life insurance, a monthly service charge, and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.</span></p><br><br> </div>

<p>An opportunity has arisen for a Guest Service Assistant to join Talise Spa at Jumeirah Messilah Beach . The main duties and responsibilities of this role are:</p><p>To provide courteous and professional service at all times. Welcome guests, greet guests and members, explain and up sell the facilities and services available. Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately. Ensure guests are directed to desired locations for treatment and connected with the appropriate service. Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service. Assist with administration duties: filing, products supply inventory and other duties required to support management and operations. To report all problems and or complaints related to the spa. Communicate via logbook &amp; staff meetings, depending upon urgency. To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness.</p><p><strong>Desired Candidate Profile</strong></p><p>Should have 2-year minimum experience in same role in a five-star hotel. Work in a multicultural environment. Previous experience within a spa environment Knowledge of treatments Knowledge of the Premier Day Spa system</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction</p><br> <br><br>Job Responsibilities <br><ul> <li>Comply with staffing schedules and break allowances</li> <li>Provide customers with accurate information at all times</li> <li>Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time</li> <li>Create complaint tickets correctly, in adherence with policies and procedures</li> <li>Update the database with the most recent customer information</li> <li>Handle stressed, angry and confused customers in the most positive way possible</li> <li>Escalate cases that require intervention by Shift in Charge or Call Centre Manager.</li> </ul> <br><br>Candidate Requirements <br><ul> <li>Prior experience in a customer service role</li> <li>Good communication skills</li> <li>Able to communicate in Arabic and English</li> <li>Good computer skills</li> </ul> <br><br>Education <br>Bachelor’s Degree<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Date Posted:</b></p><br>2026-07-09<p><b>Country: </b></p><br>Kuwait<p><b>Location: </b></p><br>KWT01: Al Tijaria Tower, 10th Floor, Al Soor Street, MirqabJob Purpose<p>The role holder supports Service Operations by coordinating field support activities, maintaining operational records, preparing reports and dashboards, supporting process governance, and ensuring timely follow-up of operational activities. The role works closely with field teams, supervisors, customers, and internal stakeholders to improve operational efficiency and service performance.</p><br>Key ResponsibilitiesCore Responsibilities<ul><li>Support field operations through coordination, follow-up, and process administration.</li><li>Maintain operational trackers, records, and documentation.</li><li>Prepare and distribute operational reports, KPI reports, dashboards, and management updates.</li><li>Support customer communication requirements, appointments, and reporting activities.</li><li>Monitor pending actions, operational KPIs, and business processes to support timely completion.</li><li>Support timesheet validation, compliance monitoring, and reporting activities.</li><li>Coordinate with supervisors, finance, sales, and field teams to support operational requirements.</li><li>Maintain data accuracy and support system updates.</li><li>Participate in process improvement, reporting enhancement, and automation initiatives.</li><li>Support regional projects related to service operations, reporting, governance, and continuous improvement.</li></ul>Self-Management<ul><li>Work with the reporting manager to establish and achieve performance objectives.</li><li>Identify development needs and participate in relevant training opportunities.</li><li>Maintain a high level of professionalism, accountability, and customer focus.</li><li>Keep abreast of business processes, technologies, and best practices.</li></ul>Minimum Qualifications, Experience and SkillsMinimum Qualification<ul><li>Diploma or Bachelor's Degree in Business Administration, Engineering, Information Systems, or related field.</li></ul>Years of Experience<ul><li>Minimum 3–5 years of experience in operations support, service coordination, reporting, administration, or related functions.</li></ul>Skills &amp; Experience<ul><li>Experience supporting service or field operations and coordinating with multiple stakeholders.</li><li>Experience in reporting, KPI tracking, dashboard preparation, and process coordination.</li><li>Strong Microsoft Excel skills; Power BI knowledge is preferred.</li><li>Strong analytical, communication, and stakeholder management skills.</li><li>Ability to manage multiple priorities and work independently in a fast-paced environment.</li><li>Experience with operational systems, digital tools, and reporting platforms is an advantage.</li></ul>Language Skills<ul><li>Fluent written and spoken English.</li><li>Arabic is an advantage..</li></ul><p>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.&nbsp;</p><br><p>Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.&nbsp;&nbsp;</p><br><p>You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.&nbsp;&nbsp;</p><br><p>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. &nbsp;</p><br><p>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.&nbsp;&nbsp;&nbsp;</p><br><p>Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.&nbsp; We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.&nbsp;&nbsp;</p><br><p>Become a part of the Otis team and help us #Buildwhatsnext!&nbsp;</p><br><p><span><i>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></span></p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br> </div>