وظائف مندوب مبيعات في الكويت

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Exhibition Sales Representative is responsible for driving revenue through the sale of exhibition booths and sponsorship packages across Artex's portfolio of events in Kuwait and the GCC. The role requires a proactive, target-driven individual who can independently manage a full sales pipeline from prospecting to contract signing.</p><p><b>Sales &amp; Business Development</b></p><ul><li>Identify, research, and prospect potential exhibitors across target industries for each event</li><li>Build and maintain a healthy pipeline of qualified leads at all times</li><li>Conduct outreach via phone, email, WhatsApp, and in-person meetings</li><li>Present and pitch Artex's exhibition packages to potential clients</li><li>Negotiate booth sizes, locations, and pricing in line with approved rate cards</li><li>Close deals and secure signed exhibitor contracts within agreed timelines</li><li>Consistently meet and exceed individual booth sales targets per event</li></ul><p><b>Client Relationship Management</b></p><ul><li>Develop and maintain long-term relationships with exhibitors, brands, and corporate accounts</li><li>Serve as the primary point of contact for assigned accounts throughout the sales process</li><li>Follow up with past exhibitors to secure repeat participation in future editions</li><li>Build a personal network within Kuwait's business community across multiple sectors</li></ul><p><b>Coordination &amp; Reporting</b></p><ul><li>Maintain accurate and up-to-date records of all leads, opportunities, and deals in the CRM system</li><li>Provide weekly pipeline reports and sales forecasts to the Sales Manager</li><li>Coordinate with the operations team to communicate exhibitor requirements and booth allocations</li><li>Attend internal planning meetings and contribute to event sales strategy</li><li>Represent Artex professionally at industry events, trade functions, and client meetings</li></ul><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong negotiation and closing skills with a proven ability to meet sales targets</li><li>Excellent verbal and written communication in both Arabic and English</li><li>Confident presenter, comfortable pitching to decision-makers at all levels</li><li>Highly organized with the ability to manage multiple accounts and deadlines simultaneously</li><li>Self-motivated and able to work independently with minimal supervision</li><li>Proficiency in CRM tools to manage and track the sales pipeline</li><li>Solid understanding of the Kuwait and GCC business landscape</li><li>Existing network of contacts across local brands, SMEs, and corporate accounts</li><li>Ability to work under pressure in a fast-paced, target-driven environment</li><li>Commercial awareness and understanding of exhibition and events industry dynamics</li></ul><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a motivated and customer-focused Sales Associate to join our team. The role focuses on driving sales while delivering excellent customer service. Male candidates are preferred for the Footwear division, and female candidates are preferred for the Jewelry division. The ideal candidate will engage with customers, understand their needs, and provide appropriate product recommendations to enhance the overall shopping experience. Key Responsibilities Greet and assist customers in a professional and friendly manner Demonstrate strong product knowledge to support informed purchasing decisions Achieve individual and team sales targets Support stock management and merchandise organization Handle customer inquiries and resolve issues efficiently Process sales transactions accurately using POS systems Support promotions and sales initiatives Collaborate with team members to maintain a positive store environment Requirements Minimum of 2 years’ experience in retail or customer service Strong communication and interpersonal skills Sales-driven with a customer-focused approachability to work in a fast-paced retail environment Team-oriented with a positive attitude Flexible to work shifts, including weekends and holidays Fluent in English And Arabic; additional languages are an advantage</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Customer Service Skills: The ability to provide exceptional service and support to customers, ensuring their needs are met and fostering loyalty. Sales Techniques: Proficiency in various sales strategies and techniques, including upselling and cross-selling, to maximize revenue. Communication Skills: Strong verbal and written communication skills to effectively interact with customers and team members. Problem-Solving Skills: The capability to identify issues and develop effective solutions to enhance customer satisfaction. Time Management: The ability to prioritize tasks and manage time efficiently in a fast-paced retail environment.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About the Role</b></p><p>DHL Express Kuwait is looking for a driven ACS Sales Executive to join our Aviation Cargo Sales team in Kuwait. In this role, you'll take ownership of growing our air cargo customer portfolio — winning new business with freight forwarders, consolidators, and logistics providers, while managing and expanding relationships with existing accounts.</p><p>You'll work closely with our Capacity Management, Operations, and MENA ACS teams to make sure customer needs are met while maximizing aircraft capacity and profitability. If you know the air cargo world, know how to build lasting client relationships, and want to be part of a global leader in logistics, we'd love to hear from you.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Develop and execute the ACS sales strategy for Kuwait, aligned with regional and global objectives</li><li>Hit and exceed revenue, volume, yield, and profitability targets</li><li>Identify and win new business with freight forwarders, consolidators, and key cargo customers</li><li>Manage and grow existing accounts through regular engagement, business reviews, and solution-based selling</li><li>Build strong relationships with customers and key decision-makers to drive retention and long-term growth</li><li>Coordinate with Capacity Management, Operations, Gateway, and MENA ACS teams to optimize capacity and commercial opportunities</li><li>Track market trends and competitor activity to shape pricing and commercial strategy</li><li>Prepare and negotiate customer quotations, agreements, and commercial proposals</li><li>Respond promptly and professionally to customer inquiries and service issues</li><li>Maintain accurate sales pipeline, customer records, and forecasting through CRM tools</li><li>Represent DHL ACS at customer visits, industry events, and business development activities</li><li>Manage Days Sales Outstanding (DSO) for your customer portfolio</li><li>Ensure compliance with DHL policies, aviation regulations, and security requirements</li></ul><p><br></p><p><b>What We're Looking For</b></p><ul><li>Minimum 5 years' experience in air cargo, airline, freight forwarding, aviation logistics, or cargo sales</li><li>A proven track record in business development and account management</li><li>Experience in international logistics, airline cargo, or the express industry is a strong plus</li><li>Strong commercial negotiation, influencing, and relationship management skills</li><li>Solid commercial acumen with good analytical ability</li><li>Excellent verbal and written communication and presentation skills</li><li>Comfortable managing multiple priorities under pressure</li><li>Proficiency in Microsoft Office and CRM systems</li></ul><p><br></p><p><b>Qualifications</b></p><ul><li>Bachelor's degree in Business, Logistics, Supply Chain, or Aviation Management</li><li>Professional sales or logistics certifications are an advantage</li></ul><p><br></p><p><b>Languages</b></p><ul><li>Fluent English (written and spoken) required</li><li>Arabic language skills are an advantage</li></ul><p><br></p><p><b>Why DHL</b></p><p>Join the world's leading logistics company and be part of a team that keeps global trade moving. You'll get the platform, network, and support of a true industry leader — with real ownership over your customer portfolio and commercial results.</p><p>Interested candidates who meet the above criteria are encouraged to apply with an updated CV.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ol><li>Experience with sales pipeline management and CRM systems.</li><li>Skilled in preparing, negotiating, and managing customer quotations, agreements, and commercial proposals.</li><li>Experience coordinating with capacity management, operations, and gateway teams to optimize commercial outcomes.</li><li>Established relationships with freight forwarders, consolidators, and logistics providers.</li><li>Experience contributing to network/capacity optimization initiatives.</li><li>Arabic language skills (in addition to fluent English).</li></ol></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>1.</span></strong><strong><u><span>JOB PURPOSE</span></u></strong></p><br><br><br><p>To drive revenue growth, profitability, and market share for DHL Aviation Cargo Sales (ACS) in Kuwait through the development and execution of strategic sales initiatives. The role is responsible for managing customer relationships, identifying new business opportunities, maintaining existing accounts, and ensuring that customer requirements are fully supported through close coordination with operational and regional ACS teams.</p><br><br><p>The ACS Sales Manager is accountable for achieving commercial targets, expanding the ACS customer portfolio, and delivering exceptional customer experience while maximizing aircraft capacity utilization and profitability.</p><br><br><p><strong><span>2.</span></strong><strong><u><span>PRINCIPAL ACCOUNTABILITIES</span></u></strong></p><br><br><br><ul><li>Develop and implement the ACS sales strategy for Kuwait in line with regional and global ACS objectives.</li><li>Achieve and exceed revenue, volume, yield, and profitability targets through effective sales planning and execution.</li><li>Identify, secure, and develop new ACS business opportunities within registered freight forwarders: consolidators, logistics providers, and key cargo customers.</li><li>Manage and grow existing customer portfolios through regular customer engagement, business reviews, and solution-based selling.</li><li>Build strong relationships with external customers and key decision-makers to ensure customer retention and long-term business growth.</li><li>Work closely with ACS Capacity Management, Operations, Gateway, and MENA ACS teams to optimize capacity utilization and maximize commercial opportunities.</li><li>Monitor market trends, competitor activities, and customer requirements to develop appropriate commercial responses and pricing strategies.</li><li>Prepare, negotiate, and manage customer quotations, agreements, and commercial proposals in accordance with company guidelines.</li><li>Ensure customer inquiries, quotations, and service issues are responded to promptly and professionally.</li><li>Maintain accurate sales pipeline management, customer records, forecasting, and reporting through approved sales systems and CRM tools.</li><li>Participate in customer visits, industry events, and business development activities to promote DHL ACS services.</li><li>Support network optimization initiatives and contribute to improving customer satisfaction and operational efficiency.</li><li>Ensure compliance with DHL policies, commercial procedures, aviation regulations, and security requirements.</li><li>DSO management</li></ul><br><strong><u>3. NATURE AND SCOPE</u></strong><br><strong>a) Context</strong><br>The ACS Sales Executive is responsible for driving the commercial success of DHL Aviation Cargo Sales within Kuwait. The role requires a balance between strategic business development and day-to-day account management while coordinating closely with operations, capacity management, and regional ACS teams.<br> The position plays a critical role in maximizing available network capacity, increasing revenue generation, and ensuring customers receive reliable and competitive ACS solutions<br><strong>b) Reporting Relationships</strong><br> Direct Line Manager: Commercial Director Kuwait<br>• Functional Relationships: ACS MENA Team<br>• ACS Capacity Management<br>• ACS Worldwide Offices<br>• Country ACS Teams<br>• Gateway and Operations Teams<br>• Aviation Management<br>• Customer Service Teams<br><strong>c) Contacts</strong><br><strong>a. Internal</strong><br>• ACS MENA Management<br>• ACS Capacity Management Team<br>• Country Management<br>• Sales and Commercial Teams<br>• Gateway Operations<br>• Freight Desk<br>• Customer Service Department<br><strong>b. External</strong><br>• Freight Forwarders<br>• Logistics Providers<br>• Consolidators<br>• Ground Handling Agents<br>• Industry Stakeholders<br><strong>d) Problem Solving</strong><br>• Resolve customer service and operational challenges impacting cargo movement.<br>• Identify alternative routing and capacity solutions during disruptions.<br>• Address commercial and pricing issues while maintaining profitability.<br>• Balance customer requirements against operational constraints and network limitations.<br>• Develop creative solutions to secure new business and retain existing accounts.<br><strong>e) Decision Making</strong><br>The role requires independent judgment in:<br>• Business development and customer acquisition activities.<br>• Pricing recommendations and commercial negotiations within delegated authority.<br>• Customer prioritization and opportunity management.<br>• Escalation of operational and commercial issues.<br>• Capacity allocation recommendations to maximize revenue opportunities.<br><strong>f) Planning and Organization</strong><br>• Develop annual sales plans and business development strategies.<br>• Maintain an active sales pipeline and account management schedule.<br>• Conduct regular customer visits and business reviews.<br>• Coordinate with regional and operational stakeholders to support commercial objectives.<br>• Monitor sales performance and implement corrective actions where required.<br><strong>g) Job Challenge</strong><br>• Achieving revenue and volume targets within highly competitive market conditions.<br>• Balancing customer demands with network and capacity limitations.<br>• Managing multiple customer opportunities simultaneously.<br>• Responding effectively to market fluctuations and competitor actions.<br>• Delivering commercial growth while maintaining operational excellence and customer satisfaction.<br>• Operating under time-sensitive conditions that require proactive and reactive decision-making.<br><p><strong><u>4. KNOWLEDGE, SKILLS &amp; EXPERIENCE</u></strong></p><br><br><p> <strong>Experience</strong></p><br><br><p>• Minimum 5 years' experience in air cargo, airline, freight forwarding, aviation logistics, or cargo sales.</p><br><br><p>• Proven track record in business development and account management.</p><br><br><p>• Experience within international logistics, airline cargo, or express industry preferred.</p><br><br><p>• Strong commercial negotiation and relationship management experience.</p><br><br><p>• Strong sales and business development capabilities.</p><br><br><p>• Excellent negotiation and influencing skills.</p><br><br><p>• Strong customer relationship management skills.</p><br><br><p>• Commercial acumen with strong analytical abilities.</p><br><br><p>• Excellent verbal and written communication skills.</p><br><br><p>• Ability to work under pressure and manage multiple priorities.</p><br><br><p>• Strong presentation and reporting skills.</p><br><br><p>• Proficient in Microsoft Office applications and CRM systems.</p><br><br><br><p><strong>Qualifications</strong></p><br><br><p>• Bachelor’s degree in business, Logistics, Supply Chain, Aviation Management</p><br><br><p>• Professional sales or logistics qualifications advantageous.</p><br><br><br><p><strong>Languages</strong></p><br><br><p>• Fluent in English (written and verbal).</p><br><br><p>• Arabic language skills would be an advantage.</p><br><br><br><p><strong><u>5. DIMENSIONS</u></strong></p><br><br><p>• Responsible for delivering Kuwait ACS revenue and volume targets.</p><br><br><p>• Manage and develop a portfolio of key ACS customers.</p><br><br><p>• Generate new business opportunities and secure additional market share.</p><br><br><p>• Conduct regular customer meetings, business reviews, and sales presentations.</p><br><br><p>• Maintain accurate sales forecasting and reporting.</p><br><br><p>• Support network capacity optimization through effective commercial planning.</p><br><br><p>• Contribute to customer retention and profitability objectives.</p><br><br><p>• DSO</p><br><br><br><br> </div>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Group, Conference and Events (GCE) Sales Executive, you’re not just driving revenue by securing GCE bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Convert leads into bookings: Respond to and convert incoming group and event enquiries to meet sales targets and maximize revenue Drive upselling and conversion: Identify opportunities to upsell services and increase conversion rates through consistent, high-quality sales tactics Optimize event scheduling: Manage the events calendar to support optimal yield and space utilization Build strong client relationships: Engage with customers to understand their needs, foster loyalty, and generate repeat and expanded business Lead impactful site visits: Arrange and conduct hotel show rounds to showcase spaces and services in alignment with client expectations Support seamless event execution: Ensure accurate administration and smooth handover of booked events for successful on-property delivery Support hotel promotions: Participate in promotional activities to increase visibility and drive GCE business<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Skills and Behavioral Competencies</b></p><p><b>Communication:</b></p><ul><li> Ability to communicate effectively both verbally and in writing.</li><li> Ability to build and maintain professional relationships based on mutual respect with a wide range of colleagues.</li><li> Effective communication with others, including colleagues, supervisors, and other departments, through providing and exchanging information.</li></ul><p><b>Professional Skills and Competencies:</b></p><ul><li> Ability to persuade and influence others.</li><li> Confidence, assertiveness, and flexibility when dealing with customers.</li><li> Good knowledge of the specifications, features, advantages, and disadvantages of the products being sold.</li><li> Good knowledge of the company’s business, products, competitive advantages, and latest offers and promotions.</li><li> Sound judgment and the ability to make appropriate decisions at the right time.</li><li> Strong positive negotiation skills focused on achieving mutually beneficial outcomes, along with effective sales closing skills.</li><li> Ability to adapt to and deal effectively with different customer personalities and communication styles.</li><li> Knowledge of modern sales techniques and ability to apply them effectively.</li><li> Good product presentation and demonstration skills.</li><li> Ability to anticipate customer objections and address them efficiently and effectively using appropriate strategies.</li><li> Ability to coordinate activities and distribute workloads effectively.</li><li> Strong problem-solving skills.</li><li> Effective time-management skills, including the ability to work under pressure and complete tasks within established deadlines.</li><li> Proficiency in using internet-based tools and platforms and the ability to present products and services effectively.</li><li> Proficiency in using Customer Relationship Management (CRM) systems.</li><li> Ability to listen actively and deliver presentations in a creative and engaging manner.</li></ul><p><b>Languages:</b></p><ul><li> Proficient in Arabic, both spoken and written.</li></ul><p><b>Duties and Responsibilities:</b></p><ul><li> Execute and complete approved sales transactions and achieve the required sales targets.</li><li> Generate new sales opportunities by following up with potential customers through phone calls, emails, and other communication channels.</li><li> Refer qualified sales opportunities to the Sales Supervisor/Controller to complete the sales process.</li><li> Monitor sales performance data and achieved sales rates and submit reports to the direct supervisor.</li><li> Develop and maintain relationships with existing customers, respond to their inquiries, and attract new customers.</li><li> Monitor competitors’ activities in the market and provide reports to the direct supervisor on market trends, developments, and changes.</li><li> Identify factors affecting the company’s sales performance and recommend appropriate solutions to the direct supervisor.</li><li> Conduct field visits to points of sale in cooperative societies and central markets to ensure the quality and proper execution of activities.</li><li> Identify, monitor, and understand customers’ needs and requirements.</li><li> Monitor the sales inbox and the electronic systems used by the Sales Department.</li><li> Prepare customer invoices.</li><li> Manage and follow up on sales activities related to the assigned cooperative societies.</li><li> Monitor the activities and performance of sales representatives, data entry staff, and drivers.</li><li> Monitor product non-conformities, returns, and related cases.</li><li> Implement established operational procedures to control and monitor drivers’ movements.</li><li> Develop and maintain strong relationships with key decision-makers and influential stakeholders within the assigned cooperative societies and central markets.</li></ul><p><br></p><p><b>Qualifications:</b></p><ul><li>Bachelor's degree in Business Administration, Commerce, Economics, or equivalent</li><li>Diploma in Business Administration, Commerce, Economics, or equivalent</li><li>High School Diploma</li></ul><p><b>Experience:</b></p><ul><li>Fresh Graduate</li><li>Minimum 2 years of experience in sales and distribution, with at least 1 year in the food industry</li><li>Minimum 4 years of experience in sales and distribution, with at least 1 year in the food industry</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Communication</p><ul><li>Ability to communicate effectively both verbally and in writing.</li><li>Ability to build and maintain professional relationships based on mutual respect with a wide range of colleagues.</li><li>Effective communication with others, including colleagues, supervisors, and other departments, through providing and exchanging information.</li></ul><p>Professional Skills and Competencies</p><ul><li>Ability to persuade and influence others.</li><li>Confidence, assertiveness, and flexibility when dealing with customers.</li><li>Good knowledge of the specifications, features, advantages, and disadvantages of the products being sold.</li><li>Good knowledge of the company’s business, products, competitive advantages, and latest offers and promotions.</li><li>Sound judgment and the ability to make appropriate decisions at the right time.</li><li>Strong positive negotiation skills focused on achieving mutually beneficial outcomes, along with effective sales closing skills.</li><li>Ability to adapt to and deal effectively with different customer personalities and communication styles.</li><li>Knowledge of modern sales techniques and ability to apply them effectively.</li><li>Good product presentation and demonstration skills.</li><li>Ability to anticipate customer objections and address them efficiently and effectively using appropriate strategies.</li><li>Ability to coordinate activities and distribute workloads effectively.</li><li>Strong problem-solving skills.</li><li>Effective time-management skills, including the ability to work under pressure and complete tasks within established deadlines.</li><li>Proficiency in using internet-based tools and platforms and the ability to present products and services effectively.</li><li>Proficiency in using Customer Relationship Management (CRM) systems.</li><li>Ability to listen actively and deliver presentations in a creative and engaging manner.</li></ul><p>Languages</p><ul><li>Proficient in Arabic, both spoken and written.</li></ul><p>Duties and Responsibilities</p><ul><li>Execute and complete approved sales transactions and achieve the required sales targets.</li><li>Generate new sales opportunities by following up with potential customers through phone calls, emails, and other communication channels.</li><li>Refer qualified sales opportunities to the Sales Supervisor/Controller to complete the sales process.</li><li>Monitor sales performance data and achieved sales rates and submit reports to the direct supervisor.</li><li>Develop and maintain relationships with existing customers, respond to their inquiries, and attract new customers.</li><li>Monitor competitors’ activities in the market and provide reports to the direct supervisor on market trends, developments, and changes.</li><li>Identify factors affecting the company’s sales performance and recommend appropriate solutions to the direct supervisor.</li><li>Conduct field visits to points of sale in cooperative societies and central markets to ensure the quality and proper execution of activities.</li><li>Identify, monitor, and understand customers’ needs and requirements.</li><li>Monitor the sales inbox and the electronic systems used by the Sales Department.</li><li>Prepare customer invoices.</li><li>Manage and follow up on sales activities related to the assigned cooperative societies.</li><li>Monitor the activities and performance of sales representatives, data entry staff, and drivers.</li><li>Monitor product non-conformities, returns, and related cases.</li><li>Implement established operational procedures to control and monitor drivers’ movements.</li><li>Develop and maintain strong relationships with key decision-makers and influential stakeholders within the assigned cooperative societies and central markets.</li></ul><p><br></p><p><b>Qualifications:</b></p><ul><li>Bachelor's degree in Business Administration, Commerce, Economics, or equivalent</li><li>Diploma in Business Administration, Commerce, Economics, or equivalent</li><li>High School Diploma</li></ul><p><b>Experience:</b></p><ul><li>Fresh Graduate</li><li>Minimum 2 years of experience in sales and distribution, with at least 1 year in the food industry</li><li>Minimum 4 years of experience in sales and distribution, with at least 1 year in the food industry</li></ul><p><br></p><p><br></p></div>

<div ><div ><div lucida console", sans-serif; font-size: 13px; display: inline;"><p class="MsoHeader" ><strong><span >1.<span Times New Roman";">        <span> </span></span></span></strong><strong><u><span >JOB PURPOSE</span></u></strong></p><p ></p><p class="MsoBodyText3" >To drive revenue growth, profitability, and market share for DHL Aviation Cargo Sales (ACS) in Kuwait through the development and execution of strategic sales initiatives. The role is responsible for managing customer relationships, identifying new business opportunities, maintaining existing accounts, and ensuring that customer requirements are fully supported through close coordination with operational and regional ACS teams.</p><p class="MsoBodyText3" >The ACS Sales Manager is accountable for achieving commercial targets, expanding the ACS customer portfolio, and delivering exceptional customer experience while maximizing aircraft capacity utilization and profitability.</p></div><div ><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; margin: 6pt 0in 0.0001pt 0.35in; text-indent: -0.35in;"><strong><span >2.<span Times New Roman";">        </span></span></strong><strong><u><span >PRINCIPAL ACCOUNTABILITIES</span></u></strong></p><p lucida console", sans-serif; font-size: 13px; text-align: justify;"></p><ul lucida console", sans-serif; font-size: 13px; margin-top: 0in;"><li >Develop and implement the ACS sales strategy for Kuwait in line with regional and global ACS objectives.</li><li >Achieve and exceed revenue, volume, yield, and profitability targets through effective sales planning and execution.</li><li >Identify, secure, and develop new ACS business opportunities within registered freight forwarders: consolidators, logistics providers, and key cargo customers.</li><li >Manage and grow existing customer portfolios through regular customer engagement, business reviews, and solution-based selling.</li><li >Build strong relationships with external customers and key decision-makers to ensure customer retention and long-term business growth.</li><li >Work closely with ACS Capacity Management, Operations, Gateway, and MENA ACS teams to optimize capacity utilization and maximize commercial opportunities.</li><li >Monitor market trends, competitor activities, and customer requirements to develop appropriate commercial responses and pricing strategies.</li><li >Prepare, negotiate, and manage customer quotations, agreements, and commercial proposals in accordance with company guidelines.</li><li >Ensure customer inquiries, quotations, and service issues are responded to promptly and professionally.</li><li >Maintain accurate sales pipeline management, customer records, forecasting, and reporting through approved sales systems and CRM tools.</li><li >Participate in customer visits, industry events, and business development activities to promote DHL ACS services.</li><li >Support network optimization initiatives and contribute to improving customer satisfaction and operational efficiency.</li><li >Ensure compliance with DHL policies, commercial procedures, aviation regulations, and security requirements.</li><li >DSO management</li></ul><div ><strong ><u ><font face="arial" size="3"><br></font></u></strong></div><div ><strong ><u ><font face="arial" size="3">3. NATURE AND SCOPE</font></u></strong></div><div lucida console", sans-serif; font-size: 13px; text-align: justify;"></div></div><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>a) Context</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">The ACS Sales Executive is responsible for driving the commercial success of DHL Aviation Cargo Sales within Kuwait. The role requires a balance between strategic business development and day-to-day account management while coordinating closely with operations, capacity management, and regional ACS teams.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"> The position plays a critical role in maximizing available network capacity, increasing revenue generation, and ensuring customers receive reliable and competitive ACS solutions</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>b) Reporting Relationships</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">  Direct Line Manager: Commercial Director Kuwait</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Functional Relationships: ACS MENA Team</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS Capacity Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS Worldwide Offices</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Country ACS Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Gateway and Operations Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Aviation Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Customer Service Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>c) Contacts</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>a. Internal</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS MENA Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• ACS Capacity Management Team</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Country Management</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Sales and Commercial Teams</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Gateway Operations</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Freight Desk</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Customer Service Department</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>b. External</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Freight Forwarders</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Logistics Providers</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Consolidators</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Ground Handling Agents</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Industry Stakeholders</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>d) Problem Solving</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Resolve customer service and operational challenges impacting cargo movement.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Identify alternative routing and capacity solutions during disruptions.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Address commercial and pricing issues while maintaining profitability.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Balance customer requirements against operational constraints and network limitations.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Develop creative solutions to secure new business and retain existing accounts.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>e) Decision Making</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">The role requires independent judgment in:</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Business development and customer acquisition activities.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Pricing recommendations and commercial negotiations within delegated authority.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Customer prioritization and opportunity management.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Escalation of operational and commercial issues.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Capacity allocation recommendations to maximize revenue opportunities.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>f) Planning and Organization</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Develop annual sales plans and business development strategies.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Maintain an active sales pipeline and account management schedule.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Conduct regular customer visits and business reviews.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Coordinate with regional and operational stakeholders to support commercial objectives.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Monitor sales performance and implement corrective actions where required.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong>g) Job Challenge</strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><br></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Achieving revenue and volume targets within highly competitive market conditions.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Balancing customer demands with network and capacity limitations.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Managing multiple customer opportunities simultaneously.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Responding effectively to market fluctuations and competitor actions.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Delivering commercial growth while maintaining operational excellence and customer satisfaction.</div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">• Operating under time-sensitive conditions that require proactive and reactive decision-making.</div><div ><u ><font face="arial" size="3"><br></font></u><div ><p class="MsoHeader" ><strong ><u ><font face="arial" size="3">4. KNOWLEDGE, SKILLS & EXPERIENCE</font></u></strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; margin-left: 0.25in; text-indent: -0.2in;"> <strong>Experience</strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Minimum 5 years' experience in air cargo, airline, freight forwarding, aviation logistics, or cargo sales.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Proven track record in business development and account management.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Experience within international logistics, airline cargo, or express industry preferred.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong commercial negotiation and relationship management experience.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong sales and business development capabilities.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Excellent negotiation and influencing skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong customer relationship management skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Commercial acumen with strong analytical abilities.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Excellent verbal and written communication skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Ability to work under pressure and manage multiple priorities.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Strong presentation and reporting skills.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Proficient in Microsoft Office applications and CRM systems.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><br></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><strong>Qualifications</strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Bachelor’s degree in business, Logistics, Supply Chain, Aviation Management</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Professional sales or logistics qualifications advantageous.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><br></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><strong>Languages</strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Fluent in English (written and verbal).</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Arabic language skills would be an advantage.</p><p class="MsoHeader" ><strong ><font face="arial black" size="2"><u><br></u></font></strong></p><p class="MsoHeader" ><strong ><font face="arial" size="3"><u >5. DIMENSIONS</u></font></strong></p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Responsible for delivering Kuwait ACS revenue and volume targets.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Manage and develop a portfolio of key ACS customers.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Generate new business opportunities and secure additional market share.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Conduct regular customer meetings, business reviews, and sales presentations.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Maintain accurate sales forecasting and reporting.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Support network capacity optimization through effective commercial planning.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• Contribute to customer retention and profitability objectives.</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;">• DSO</p><p class="MsoHeader" lucida console", sans-serif; font-size: 13px; text-align: justify; margin-left: 0.25in; text-indent: -0.2in;"><br></p></div></div><br class="Apple-interchange-newline"></div>

<div><div ><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span Times New Roman", serif; font-size: 11pt;"><div ><p class="MsoHeading7" ><strong><u><span >Accountabilities</span></u></strong></p></div>Customer:</span></strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><ul ><li><span Times New Roman", serif; font-size: 11pt;">Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ensure that a high level of professional rapport is developed and maintained with all customers</span></li><li><span Times New Roman", serif; font-size: 11pt;">Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</span></li><li><span Times New Roman", serif; font-size: 11pt;">Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade</span></li><li><span Times New Roman", serif; font-size: 11pt;">Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business</span></li><li><span Times New Roman", serif; font-size: 11pt;">Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span Times New Roman", serif; font-size: 11pt;">Internal:</span></strong></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><ul ><li><span Times New Roman", serif; font-size: 11pt;">Liaise with every department that is responsible for customers</span></li></ul><div><font face="Times New Roman, serif"><div ><p ><strong><span >Process:</span></strong></p></div><ul ><li><font face="Times New Roman, serif">Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers</font></li><li><font face="Times New Roman, serif">Monitor credit issues and liase with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected</font></li><li><font face="Times New Roman, serif">Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring</font></li><li><font face="Times New Roman, serif">Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently</font></li><li><font face="Times New Roman, serif">Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early</font></li></ul><div><div ><p class="MsoHeading7" ><strong><u><span >Skills / Qualifications</span></u></strong></p><p class="MsoHeading7" ><strong><u><span ><br></span></u></strong></p></div><div ><p ><span >Problem Solving:</span></p><div ><p ></p><ul ><li><span >There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business.</span></li><li><span >There will also be service issues, billing queries, and other ad hoc problems that will arise.</span></li><li><span >The core function of a Tele Sales agent is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, there are always senior management available to assist.</span></li></ul><div><font face="Times New Roman, serif"><span ><div ><p ><strong><span >Customer Orientation:</span></strong></p><div ><p ></p><ul ><li><span >Is focused on identifying and meeting customer needs. <span> </span>Acts to establish a long term business partnership with internal and external customers.</span></li></ul><div ><br></div></div></div><strong>Planning and Organizing:</strong></span></font></div><div><ul ><li><font face="Times New Roman, serif"><span >Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</span></font></li><li><font face="Times New Roman, serif"><span >The planning and organization will be monitored by the Direct Channel Manager.</span></font></li></ul></div><div ><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Decision Making</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">When negotiating rates and contracts, agents are authorised to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</span></li><li><span Times New Roman", serif; font-size: 11pt;">In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div></font></div></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Results Orientation</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><strong><font face="Times New Roman, serif"><span ></span></font></strong></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Teamwork</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.</span></li></ul></div><br></div></font></div></div><div lucida console", sans-serif; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><font face="Times New Roman, serif" ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Accountability</span></strong></p><ul ><li><font face="Times New Roman, serif"><span ><div ><span Times New Roman", serif; font-size: 11pt;">Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures.<span> <span> </span></span>Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.</span></div></span></font></li></ul><div ><span ><br></span></div><div ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Communication Skills</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Self Management</span></strong></p><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><span ><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Attention to Detail</span></strong></p><ul ><li><font face="Times New Roman, serif"><span ><div ><span Times New Roman", serif; font-size: 11pt;">Is thorough and complete in performing all aspects of the job.<span> <span> </span></span>Stays focused on the details of the job, no matter how small.<span> <span> </span></span>Checks and monitors work to ensure accuracy.</span></div></span></font></li></ul></div></span></font></div></div><div ><br><span><strong ><u>Experience</u></strong></span></div></div><div ><span ><u><br></u></span><div ><span><div ><p ><strong><span Times New Roman", serif; font-size: 11pt;">Essential:</span></strong></p><p ></p><div ><div ><p ></p><ul ><li><span Times New Roman", serif; font-size: 11pt;">Excellent verbal communication skills and interpersonal style</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent personal presentation, grooming and hygiene</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent organizational skills, including ability to prioritize workload</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ability to effectively contribute as a team member as part of a busy team</span></li><li><span Times New Roman", serif; font-size: 11pt;">Proven ability to work under pressure in a fast paced, time sensitive environment</span></li><li><span Times New Roman", serif; font-size: 11pt;">Demonstrated ability to use initiative/judgement to solve job related issues</span></li><li><span Times New Roman", serif; font-size: 11pt;">Good understanding of DHL Network</span></li><li><span Times New Roman", serif; font-size: 11pt;">Strong problem solving capability</span></li><li><span Times New Roman", serif; font-size: 11pt;">Desire to get the job done</span></li><li><span Times New Roman", serif; font-size: 11pt;">Passion to provide excellent Customer Service</span></li><li><span Times New Roman", serif; font-size: 11pt;">Right first time philosophy</span></li><li><span Times New Roman", serif; font-size: 11pt;">Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Driving license an advantage</span></li><li><span Times New Roman", serif; font-size: 11pt;">1 to 2 years of DHL experience (if transferred within)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Good command of English language; Arabic an advantage.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Excellent PC skills (MS Word & Excel)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Numerically literate</span></li><li><span Times New Roman", serif; font-size: 11pt;">Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.</span></li><li><span Times New Roman", serif; font-size: 11pt;">Well developed communication & selling skills</span></li><li><span Times New Roman", serif; font-size: 11pt;">Professional Telephone Behavior</span></li><li><span Times New Roman", serif; font-size: 11pt;">Customer Services attitude (controlled temperament)</span></li><li><span Times New Roman", serif; font-size: 11pt;">Dedicated, Hardworking and Enthusiastic</span></li><li><span Times New Roman", serif; font-size: 11pt;">Flexible and prepared to work long hours</span></li><li><span Times New Roman", serif; font-size: 11pt;">Reliable</span></li><li><span Times New Roman", serif; font-size: 11pt;">Ability to work under pressure</span></li></ul><div><font face="Times New Roman, serif"><span ><br></span></font></div><div><font face="Times New Roman, serif"><span ><br></span></font></div></div><strong ><span Times New Roman", serif; font-size: 11pt;">Educational</span></strong><span Times New Roman", serif; font-size: 11pt;"><span> </span><strong>Qualifications:</strong></span></div><div ><ul ><li><font face="Times New Roman, serif"><span >Minimum Requirement of Bachelor's Degree</span></font></li></ul></div><strong ><span Times New Roman", serif; font-size: 11pt;"><div ><p ></p></div><u></u></span></strong></div></span><table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="584" ><tbody></tbody></table></div></div></div></font></div><br class="Apple-interchange-newline"></div><br></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong><span></span></strong><p><strong><strong><u><span>Accountabilities</span></u></strong></strong></p><strong><br><br>Customer:</strong><br><ul><li><span>Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</span></li><li><span>Ensure that a high level of professional rapport is developed and maintained with all customers</span></li><li><span>Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</span></li><li><span>Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade</span></li><li><span>Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business</span></li><li><span>Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.</span></li></ul><br><strong><span>Internal:</span></strong><br><ul><li><span>Liaise with every department that is responsible for customers</span></li></ul><p><strong><span>Process:</span></strong></p><br><br><ul><li>Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers</li><li>Monitor credit issues and liase with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected</li><li>Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring</li><li>Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently</li><li>Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early</li></ul><p><strong><u><span>Skills / Qualifications</span></u></strong></p><br><br><br><p><span>Problem Solving:</span></p><br><br> <br><ul><li><span>There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business.</span></li><li><span>There will also be service issues, billing queries, and other ad hoc problems that will arise.</span></li><li><span>The core function of a Tele Sales agent is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, there are always senior management available to assist.</span></li></ul><span></span><p><strong><span>Customer Orientation:</span></strong></p><br><br> <br><ul><li><span>Is focused on identifying and meeting customer needs. Acts to establish a long term business partnership with internal and external customers.</span></li></ul><br> <br><strong>Planning and Organizing:</strong><br><ul><li><span>Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</span></li><li><span>The planning and organization will be monitored by the Direct Channel Manager.</span></li></ul><br><p><strong><span>Decision Making</span></strong></p><br><br><ul><li><span>When negotiating rates and contracts, agents are authorised to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</span></li><li><span>In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.</span></li></ul><br><p><strong><span>Results Orientation</span></strong></p><br><br><ul><li><span>Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.</span></li></ul><br><br><p><strong><span>Teamwork</span></strong></p><br><br><br><ul><li><span>Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.</span></li></ul><br><p><strong><span>Accountability</span></strong></p><br><br><ul><li><span><span>Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures.Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.</span><br></span></li></ul><p><strong><span>Communication Skills</span></strong></p><br><br><ul><li><span>Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.</span></li></ul><br><p><strong><span>Self Management</span></strong></p><br><br><ul><li><span>Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.</span></li></ul><br><span></span><p><strong><span>Attention to Detail</span></strong></p><br><br><ul><li><span><span>Is thorough and complete in performing all aspects of the job.Stays focused on the details of the job, no matter how small.Checks and monitors work to ensure accuracy.</span><br></span></li></ul><br><br><span><strong><u>Experience</u></strong></span><br><br><strong><span>Essential:</span></strong><span></span><ul><li><span>Excellent verbal communication skills and interpersonal style</span></li><li><span>Excellent personal presentation, grooming and hygiene</span></li><li><span>Excellent organizational skills, including ability to prioritize workload</span></li><li><span>Ability to effectively contribute as a team member as part of a busy team</span></li><li><span>Proven ability to work under pressure in a fast paced, time sensitive environment</span></li><li><span>Demonstrated ability to use initiative/judgement to solve job related issues</span></li><li><span>Good understanding of DHL Network</span></li><li><span>Strong problem solving capability</span></li><li><span>Desire to get the job done</span></li><li><span>Passion to provide excellent Customer Service</span></li><li><span>Right first time philosophy</span></li><li><span>Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></li><li><span>Driving license an advantage</span></li><li><span>1 to 2 years of DHL experience (if transferred within)</span></li><li><span>Good command of English language; Arabic an advantage.</span></li><li><span>Excellent PC skills (MS Word &amp; Excel)</span></li><li><span>Numerically literate</span></li><li><span>Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.</span></li><li><span>Well developed communication &amp; selling skills</span></li><li><span>Professional Telephone Behaviour</span></li><li><span>Customer Services attitude (controlled temperament)</span></li><li><span>Dedicated, Hardworking and Enthusiastic</span></li><li><span>Flexible and prepared to work long hours</span></li><li><span>Reliable</span></li><li><span>Ability to work under pressure</span></li></ul><br><strong><span>Educational</span></strong><span> <strong>Qualifications:</strong></span><br><ul><li><span>Minimum Requirement of Bachelor's Degree</span></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>To assist customers by enhancing and promoting sales of products and services in the showroom. The job role focuses on obtaining the knowledge and skills to identify and fulfil customer needs, and direct sales transactions to achieve overall sales targets in cash, credit, warranty programs and accessories.</p><br> <br><br>Job Responsibilities <br><p><strong>Sales</strong></p><br> <ul> <li>Promotes products and services to customers</li> <li>Maximizes sales transactions to achieve and exceed sales targets.</li> <li>Strives to achieve pre-set sales targets in cash, credit, warranties and accessories</li> <li>Seeks to improve and enhance his/her level of product knowledge</li> <li>Ensuring sales opportunities are constantly converted to sales transactions</li> <li>Creating sales invoices and mastering BO &amp; POS applications.</li> </ul> <p><strong>Customer Service</strong></p><br> <ul> <li>Demonstrate presentable appearance, and a pleasant smiley face</li> <li>Provide high level of service to all customers</li> <li>Being constantly aware of customer needs</li> <li>Interacts with customers in a friendly and honest manner</li> <li>Demonstrates high level of product knowledge</li> <li>Recommends and encourages customers for best products and services based on their own needs</li> <li>Expedites sales process in an effective and efficient manner</li> <li>Explains D&amp;I&nbsp; and return and exchange policies to customers&nbsp;</li> <li>Avoids harsh arguments and conflicts with customers</li> </ul> <p><strong>Operations</strong></p><br> <ul> <li>Being aware of all in-store promotions, discounts, credit, coupons and etc...</li> <li>Keeps all company information including sales figures strictly confidential</li> <li>Follows all company safety and security procedures</li> <li>Conducts regular stock checks and liaising with stock control</li> <li>Reports and processes damaged display items to Showroom Manager</li> <li>Ensures all products are displayed as instructed/planograms</li> <li>Ensures all products in specified areas are accurately priced</li> <li>Maintains sales area accessible for customers, clean and tidy</li> <li>Conducts price changes as instructed by showroom management</li> <li>Masters computer applications (Outlook, SAP, POS &amp; BO)</li> </ul> <br><br>Candidate Requirements <br><ul> <li>0-2 years of experience,</li> <li>Good English language</li> <li>Good communication skills</li> <li>Ability to work in a team</li> </ul> <br><br>Education <br>Bachelor’s Degree<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Role Statement&nbsp;:</b></p><p>To lead and manage all GMC retail sales operations, including new vehicle sales, used and certified vehicle sales, vehicle warehouse operations, vehicle administration activities, and new vehicle delivery functions, ensuring achievement of approved sales, profitability, customer satisfaction, inventory management, and business growth objectives. The position is responsible for driving retail sales performance, maximizing profitability, optimizing inventory utilization, enhancing customer experience, ensuring effective utilization of the Kerridge Drive system, supporting the sale of valueadded products and services, maintaining compliance with General Motors standards, and providing strategic leadership to support sustainable business growth and operational excellence.&nbsp;</p><p><b>Principal Responsibilities:</b></p><p>• Sales Performance &amp; Profitability </p><p>1. Develop and implement retail sales strategies, business plans, and operational initiatives to achieve approved new vehicle sales volume, revenue, gross profit, market share, and profitability targets. </p><p>2. Direct and oversee showroom sales operations to ensure achievement of approved sales targets, effective customer engagement, and compliance with company and General Motors retail sales standards. </p><p>3. Oversee used and certified vehicle operations, including vehicle acquisition, trade-in evaluation, pricing, reconditioning, inventory management, stock rotation, disposal activities, and profitability performance. </p><p>4. Monitor and support the achievement of General Motors accessories, warranty extension, AAA membership, and related value-added product sales targets by coordinating with Sales, Parts, and related departments to maximize penetration, customer value, and profitability. • Inventory Management &amp; Vehicle Availability </p><p>5. Oversee vehicle warehouse operations and coordinate with Vehicle Ordering &amp; Administration to ensure optimal vehicle mix, stock availability, vehicle readiness, inventory aging control, stock accuracy, and timely allocation of vehicles to support retail sales objectives. </p><p>6. Monitor inventory performance and implement corrective actions to improve stock rotation, reduce aged inventory, and support profitability objectives. • Customer Experience &amp; Vehicle Delivery </p><p>7. Ensure achievement of customer satisfaction and Net Promoter Score (NPS) objectives through effective management of the sales and vehicle delivery experience. </p><p>8. Coordinate with the CRM Department to review customer feedback, Net Promoter Score (NPS) results, customer satisfaction trends, complaint analysis, and customer experience initiatives, and implement corrective actions to continuously improve retail sales performance and customer satisfaction.</p><p>9. Oversee the New Vehicle Delivery (NVD) function through the Assistant Manager – NVD to ensure vehicles are delivered accurately, completely, and within approved timelines, and in accordance with established delivery standards and customer experience requirements.&nbsp;</p><p>10. Oversee vehicle administration, traffic processing, sales administration, and retail sales support activities to ensure timely completion of vehicle registration, documentation, invoicing coordination, delivery requirements, and compliance with company procedures.&nbsp;</p><p>11. Ensure customer complaints and service concerns relating to retail sales and vehicle delivery are investigated and resolved in a timely and professional manner.&nbsp;</p><p><b>• Cross-Functional Coordination&nbsp;</b></p><p>12. Coordinate with the Service Department regarding used vehicle inspections, reconditioning requirements, technical evaluations, and tire replacement requirements for new and used vehicle inventory. </p><p>13. Coordinate with Fleet Sales, Marketing, Finance, Parts, and other internal departments to support retail sales performance, customer satisfaction, inventory optimization, and business growth initiatives.&nbsp;</p><p><b>• Financial &amp; Business Management </b></p><p>14. Prepare, manage, and monitor the Retail Sales Department budget, operating expenses, and business performance to ensure achievement of approved financial objectives. </p><p>15. Review retail sales pricing strategies, promotional campaigns, and commercial initiatives to maximize profitability and market competitiveness. </p><p>16. Review departmental financial and operational reports and implement corrective actions where required to improve business performance.&nbsp;</p><p><b>• Principal (GM) Compliance &amp; Standards</b> </p><p>17. Ensure compliance with General Motors standards, programs, training requirements, certifications, reporting obligations, incentive programs, and retail operating guidelines. </p><p>18. Maintain effective working relationships with General Motors representatives and participate in principal reviews, business planning activities, performance evaluations, and implementation of principal initiatives.&nbsp;</p><p><b>• Reporting &amp; Performance Monitoring</b> </p><p>19. Ensure effective utilization, accuracy, and compliance of the Kerridge Drive system within Retail Sales operations, and coordinate with the IT Department regarding system enhancements, reporting requirements, user access, process improvements, and operational support. </p><p>20. Review and submit accurate operational, sales, inventory, customer satisfaction, and financial reports to management and General Motors within established timelines. </p><p>21. Monitor departmental performance indicators and recommend actions to improve operational effectiveness and business results.&nbsp;</p><p><b>• Leadership &amp; People Management</b> </p><p>22. Lead, coach, develop, and evaluate subordinate managers and employees to ensure high levels of performance and engagement. </p><p>23. Ensure manpower requirements, succession planning, employee development, workforce capability building, and organizational capability within the Retail Sales Department are aligned with current and future business requirements. </p><p>•<b> Continuous Improvement</b> </p><p>24. Identify and implement operational improvements to enhance sales productivity, inventory utilization, vehicle delivery efficiency, customer experience, and profitability. </p><p>•<b> Compliance and Other Duties </b></p><p>25. Ensure compliance with delegated authorities, internal controls, legal requirements, and ethical business practices. </p><p>26. Work according to established policies and professional standards. </p><p>27. Comply with all operational, audit and regulatory compliance/AML (if applicable) policies and procedures. </p><p>28. Comply with Health, Safety and Environmental policies and procedures to maintain safe working environment. </p><p>29. Perform other related duties as assigned and undertake additional duties if required as part of the job role.&nbsp;</p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Academic Qualification: </b>Bachelor's Degree in Business Administration, Marketing, Management, or a related field.&nbsp;</p><p><b>Professional Certifications: </b>Automotive sales, leadership, customer experience, or management-related professional certifications are preferred.&nbsp;</p><p><b>Work Experience: </b></p><p>•&nbsp;Minimum 12 years of experience in automotive sales operations.&nbsp;</p><p>•&nbsp;Minimum 7 years in a senior management role within automotive retail sales.</p><p>•&nbsp;Experience dealing with automotive principals/OEMs and retail sales operations.&nbsp;</p><p>•&nbsp;Experience in budget management, inventory planning, customer experience, and team leadership.&nbsp;</p><p><br></p><p><b>Health, Safety &amp; Environmental Requirements:</b></p><p><b>&nbsp;</b>Comply with all applicable Health, Safety and Environmental (HSE) policies, procedures, and guidelines and promote a safe working environment.&nbsp;</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>The Sr. Sales Engineer is responsible for identifying sales opportunities and generating sales by covering the different vertical segments in the market. This role is sales-driven involving complete multi level selling within the account</p><br> <br><br>Job Responsibilities <br><p>•&nbsp;&nbsp; &nbsp;Attend pre – sales client meeting and presentations with account representative<br> •&nbsp;&nbsp; &nbsp;Identify client requirements: (technical requirements, client infrastructure, configuration), technical design (including solution configuration and diagrams) and &nbsp; &nbsp; &nbsp; planning &nbsp;phases of the sale cycle.&nbsp;<br> •&nbsp;&nbsp; &nbsp;collaborate with sales teams to understand customer requirements and provide sales support&nbsp;<br> •&nbsp;&nbsp; &nbsp;work with sales team to provide a response for technical RFI\RFP questions.<br> •&nbsp;&nbsp; &nbsp;Determining scoop and develop proposals.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Leading a team of Sales Engineers and motivating them for better performance.<br> •&nbsp;&nbsp; &nbsp;help in researching and in new product development&nbsp;<br> •&nbsp;&nbsp; &nbsp;developing new business opportunities and attract, acquire new customers&nbsp;<br> •&nbsp;&nbsp; &nbsp; Building, increasing and maintaining of customer database.<br> •&nbsp;&nbsp; &nbsp;Analyze, update and own all allocated accounts for sales generation.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Ensure order booking at budgeted margin and sales in line with set targets<br> •&nbsp;&nbsp; &nbsp;Establish excellent relationship with existing customers and project consultants’ and engineer&nbsp;<br> •&nbsp;&nbsp; &nbsp;Prepare costing sheet (i.e. Prices, validity, etc.)<br> •&nbsp;&nbsp; &nbsp;Provide on time response to all customer’s queries and closely follow up active quotations.<br> •&nbsp;&nbsp; &nbsp; Coordinate with logistics and support team to ensure on time delivery, job closing and payment collection<br> •&nbsp;&nbsp; &nbsp;Update projects list report &amp; customer data base on weekly basis. &nbsp;<br> •&nbsp;&nbsp; &nbsp; Be updated with all products range and promote new products &nbsp;&nbsp;</p><br> <br><br>Candidate Requirements <br><p>•&nbsp;&nbsp; &nbsp;Bachelor Degree in engineering field&nbsp;<br> •&nbsp;&nbsp; &nbsp;3 to 5 &nbsp;years of experience in smilar position<br> •&nbsp;&nbsp; &nbsp;Ability to work in team&nbsp;</p><br> <p>•&nbsp;&nbsp; &nbsp;good interpersonal skills.</p><br> <p>•&nbsp;&nbsp; &nbsp;Attention to details&nbsp;<br> &nbsp;</p><br> <br><br>Education <br><br><br> </div>

<p>We are supporting search for the position of Telesales Representative ( Arabic speaking) for a diversified holding company in Kuwait. The successful candidate will be responsible for generating leads, engaging prospective and existing customers, closing sales over the phone, and delivering an excellent customer experience while achieving sales targets. Fresh graduates with strong communication skills are encouraged to apply.</p><p>Position: Telesales Representative (Arabic Speaker)</p><p>Industry: Investment Management</p><p>Location: Kuwait</p><p>Work Model: On site</p><p>Relocation: Overseas candidates are welcome to apply and must be willing to relocate to Kuwait</p><p><span ><b><br></b></span></p><p><span ><b>Key Responsibilities</b></span></p><ul><li>Make inbound and outbound calls to prospective and existing customers.</li><li>Promote products and services and convert leads into sales.</li><li>Build strong customer relationships through professional communication.</li><li>Identify customer needs and recommend suitable solutions.</li><li>Process customer orders accurately and maintain CRM records.</li><li>Follow up with customers to ensure satisfaction and encourage repeat business.</li><li>Cross sell and upsell products where appropriate.</li><li>Maintain daily activity reports.</li><li>Meet individual sales and call targets.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree or equivalent qualification. Prefer candidates with telesales, customer service, sales, lead generation or outbound calling experience. Fresh graduates with strong communication skills are also encouraged to apply. Fluent in both Arabic and English, spoken and written. Strong communication, negotiation, and interpersonal skills.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are supporting search for the position of Telesales Representative (<b>Arabic speaking)</b> for a diversified holding company in Kuwait.</p><p><br></p><p>The successful candidate will be responsible for generating leads, engaging prospective and existing customers, closing sales over the phone, and delivering an excellent customer experience while achieving sales targets.</p><p><br></p><p><b>Fresh graduates with strong communication skills are encouraged to apply.</b></p><p><br></p><p><b>Position:</b> Telesales Representative (Arabic Speaker)</p><p><br></p><p><b>Industry:</b> Investment Management</p><p><br></p><p><b>Location:</b> Kuwait</p><p><br></p><p><b>Work Model:</b> On site</p><p><br></p><p><b>Relocation:</b> Overseas candidates are welcome to apply and must be willing to relocate to Kuwait</p><p><br></p><p><b>Salary:</b> KWD 300 to 350</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Make inbound and outbound calls to prospective and existing customers.</li><li>Promote products and services and convert leads into sales.</li><li>Build strong customer relationships through professional communication.</li><li>Identify customer needs and recommend suitable solutions.</li><li>Process customer orders accurately and maintain CRM records.</li><li>Follow up with customers to ensure satisfaction and encourage repeat business.</li><li>Cross sell and upsell products where appropriate.</li><li>Maintain daily activity reports.</li><li>Meet individual sales and call targets.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Bachelor's degree or equivalent qualification.</li><li>Prefer candidates with telesales, customer service, sales, lead generation or outbound calling experience. Fresh graduates with strong communication skills are also encouraged to apply.</li><li>Fluent in both Arabic and English, spoken and written.</li><li>Strong communication, negotiation, and interpersonal skills.</li></ul><p><br></p></div>