First Choice Lead

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning. DHL Global Forwarding has an opening for an First Choice Lead in Ardiya, Kuwait.

Join us in connecting people and improving lives!

In this First Choice Lead position

• Execute business process quality & improvement plans and processes to achieve defined business objectives
• Conduct regular Gemba walks to monitor live operations.
• Undertake process improvement initiatives in various areas such as sorting, warehousing, export documentation, transportation and freight forwarding operations to increase efficiency and quality to provide benefits to internal and external customers
• Resolve issues, reconcile data and use a structured approach to understand process improvement needs and to estimate potential benefits
• Suggest innovative process improvements and control methods, and develop them further
• Recommend performance indicators such as delivery time, damages, etc. to measure process dimensions and process improvements
• Recommend innovative process improvements and quality control methods, and develop them further
• Track KPIs and provide structured quality performance dashboards
• Adhere to project timelines, quality objectives and defined budgets
• Support implementation and hand over of solutions to the business owners
• Draft content and deliver training on business process improvement methodologies
• Coach consistent and effective application of the process excellence methodologies and share knowledge
• Connect with and influence other specialist departments and 3rd parties e.g. external service providers
• May convince others to accept new concepts, practices, and approaches
• Build strong, trusting cross-functional relationships with DHL managers
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Provide technical guidance to line managers and employees

Now, here is what we need from you!

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.