وظائف الدعم الفني - الأحمدي الكويت

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Laserfiche Administration: Configure, maintain, and troubleshoot Laserfiche workflows, repositories, and integrations.</strong></p></li><li><p>System Support: Provide technical support for archive and correspondence applications, ensuring high availability and performance.</p></li><li><p>Database Management: Administer MS-SQL databases, including performance tuning, backup, and recovery.</p></li><li><p>Server &amp; Storage Management: Oversee server infrastructure and storage systems, ensuring reliability, scalability, and security.</p></li><li><p>Incident Resolution: Diagnose and resolve application, server, and database issues in collaboration with vendors and internal teams.</p></li><li><p>Documentation: Maintain clear technical documentation, SOPs, and escalation procedures.</p></li><li><p>User Training: Support end-users with training, guidance, and troubleshooting assistance.</p></li><li><p>Compliance &amp; Security: Ensure systems adhere to organizational policies, data protection standards, and IT governance frameworks.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, or related field.</p></li><li><p>Proven experience in Laserfiche system administration.</p></li><li><p>Strong knowledge of Microsoft OS environments (Windows Server, Active Directory).</p></li><li><p>Hands-on expertise with MS-SQL (queries, stored procedures, optimization).</p></li><li><p>Experience in server and storage administration (SAN/NAS, virtualization, backup solutions).</p></li><li><p>Familiarity with ITIL practices and enterprise support frameworks.</p></li><li><p>Excellent problem-solving, communication, and documentation skills.</p></li><li><p>Ability to work independently and collaboratively across ministries and vendors.</p></li></ul><p></p></section>