وظائف تلى سيلز في الكويت

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are supporting search for the position of Telesales Representative (<b>Arabic speaking)</b> for a diversified holding company in Kuwait.</p><p><br></p><p>The successful candidate will be responsible for generating leads, engaging prospective and existing customers, closing sales over the phone, and delivering an excellent customer experience while achieving sales targets.</p><p><br></p><p><b>Fresh graduates with strong communication skills are encouraged to apply.</b></p><p><br></p><p><b>Position:</b> Telesales Representative (Arabic Speaker)</p><p><br></p><p><b>Industry:</b> Investment Management</p><p><br></p><p><b>Location:</b> Kuwait</p><p><br></p><p><b>Work Model:</b> On site</p><p><br></p><p><b>Relocation:</b> Overseas candidates are welcome to apply and must be willing to relocate to Kuwait</p><p><br></p><p><b>Salary:</b> KWD 300 to 350</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Make inbound and outbound calls to prospective and existing customers.</li><li>Promote products and services and convert leads into sales.</li><li>Build strong customer relationships through professional communication.</li><li>Identify customer needs and recommend suitable solutions.</li><li>Process customer orders accurately and maintain CRM records.</li><li>Follow up with customers to ensure satisfaction and encourage repeat business.</li><li>Cross sell and upsell products where appropriate.</li><li>Maintain daily activity reports.</li><li>Meet individual sales and call targets.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Bachelor's degree or equivalent qualification.</li><li>Prefer candidates with telesales, customer service, sales, lead generation or outbound calling experience. Fresh graduates with strong communication skills are also encouraged to apply.</li><li>Fluent in both Arabic and English, spoken and written.</li><li>Strong communication, negotiation, and interpersonal skills.</li></ul><p><br></p></div>

<p>We are supporting search for the position of Telesales Representative ( Arabic speaking) for a diversified holding company in Kuwait. The successful candidate will be responsible for generating leads, engaging prospective and existing customers, closing sales over the phone, and delivering an excellent customer experience while achieving sales targets. Fresh graduates with strong communication skills are encouraged to apply.</p><p>Position: Telesales Representative (Arabic Speaker)</p><p>Industry: Investment Management</p><p>Location: Kuwait</p><p>Work Model: On site</p><p>Relocation: Overseas candidates are welcome to apply and must be willing to relocate to Kuwait</p><p><span ><b><br></b></span></p><p><span ><b>Key Responsibilities</b></span></p><ul><li>Make inbound and outbound calls to prospective and existing customers.</li><li>Promote products and services and convert leads into sales.</li><li>Build strong customer relationships through professional communication.</li><li>Identify customer needs and recommend suitable solutions.</li><li>Process customer orders accurately and maintain CRM records.</li><li>Follow up with customers to ensure satisfaction and encourage repeat business.</li><li>Cross sell and upsell products where appropriate.</li><li>Maintain daily activity reports.</li><li>Meet individual sales and call targets.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree or equivalent qualification. Prefer candidates with telesales, customer service, sales, lead generation or outbound calling experience. Fresh graduates with strong communication skills are also encouraged to apply. Fluent in both Arabic and English, spoken and written. Strong communication, negotiation, and interpersonal skills.</p>

<p>Join a dedicated, on-site telesales squad supporting a leading Kuwaiti bank's consumer cards business. As a Cards Telesales Agent, you will convert qualified leads into activated, engaged cardholders playing a direct, visible role in the bank's growth in the local market. You will work with warm, pre-screened leads, be equipped with proven scripts and product playbooks, and be coached to hit and beat monthly sales targets. This is a strong platform for a Kuwaiti national who wants to build a serious sales career in banking, with clear performance milestones, structured coaching, and exposure to end- to end cards commercialisation.</p><p><strong>Key Activities</strong></p><ul><li>Outbound &amp; inbound telesales campaigns (~55%) Contact pre-screened and preapproved prospects using approved lead lists to acquire new credit cardholders, with disciplined follow-up cadence.</li><li>Lead qualification &amp; conversion (~20%) Assess customer eligibility, needs, and fit; position the right card proposition; handle objections and secure application completion.</li><li>Activation &amp; early-usage engagement (~10%) Guide newly issued cardholders through activation, first transaction, and digital wallet setup to maximise 30-day active rates.</li><li>Data capture &amp; CRM hygiene (~10%) Log every interaction accurately in the CRM/sales system; keep customer records, dispositions, and pipeline stages clean and current.</li><li>Compliance &amp; quality (~5%) Adhere to approved scripts, call-recording rules, and QA feedback loops to ensure every conversation is compliant and customer-first</li></ul><p><strong>Core Responsibilities and Accountabilities</strong></p><ul><li>Execute outbound and inbound telesales campaigns for credit card acquisition against monthly sales targets, working from bank-provided pre-screened and preapproved lead lists.</li><li>Convert qualified leads into approved, issued, and activated cards, improving lead-to-sale and sale-to?activation conversion rates.</li><li>Apply approved sales scripts, product propositions, pricing, and disclosures to ensure compliant selling and eliminate mis-selling incidents.</li><li>Prioritise outreach using propensity models, next-best-action prompts, and lead-scoring signals to maximise productivity per agent (cards/FTE).</li><li>Educate customers on card features, benefits, fees, rewards, and safe usage including digital wallet enablement to lift 30-day activation and early spend.</li><li>Maintain accurate customer records, call dispositions, and follow-up actions in the CRM to protect data quality and enable downstream analytics and campaign optimisation</li><li>Uphold governance standards call recording, QA, script adherence, and consumer-protection rules to meet internal audit and regulator expectations.</li></ul><p><strong>KPIs (indicative)</strong></p><ul><li>New credit cards sold per agent per month</li><li>Lead-to-sale conversion rate on pre-screened / preapproved lead lists</li><li>Card activation rate within 30 days of issuance</li><li>Sales quality / script-adherence score from call monitoring and QA sampling</li><li>Productivity per agent dials, connects, and cards issued per FTE per month</li><li>Data-quality score on CRM entries (accuracy, completeness, timeliness)</li></ul><p><strong>Knowledge and Experience</strong></p><p><strong>Domain expertise</strong></p><ul><li>Consumer credit card acquisition lifecycle: lead application underwriting handoff issuance activation early spend</li><li>Familiarity with pre-screened / preapproved sales models and cross-sell (e.g., debit-to-credit, ETB reactivation)</li><li>Understanding of KYC, CDD, and consumer data-handling requirements in a Kuwaiti banking context</li></ul><p><strong>Sector experience</strong></p><ul><li>Kuwait / GCC retail banking, contact-centre, or financial-services telesales</li><li>Awareness of local consumer expectations, cultural context, and Arabic-language selling nuances</li></ul><p><strong>Tools &amp; platforms</strong></p><ul><li>CRM and telesales dialler systems (category internal system names will be trained on-site)</li><li>Call-recording and QA platforms</li><li>Digital wallet basics (Apple Pay, Google Pay, Samsung Pay) sufficient to guide a customer through provisioning</li></ul><p><strong>Soft skills &amp; behaviours</strong></p><ul><li>Confident, warm, and clear phone manner in both Arabic and English</li><li>Resilience, discipline, and comfort working to daily/weekly targets</li><li>Team-oriented happy to share what's working, learn from peers, and take on-the-job coaching</li><li>Bias to action: fast follow-up, clean pipeline hygiene, ownership of your book of leads</li><li>Ethical, customer-first mindset you sell only what genuinely fits the customer</li></ul><p><strong>MANDATORY SKILLS</strong></p><ul><li>Phone-based consultative selling and objection handling in Arabic (professional English also required)</li><li>Scripted, compliant selling in a recorded, QA'd environment</li><li>Accurate CRM and sales-system data entry</li><li>Basic sales performance literacy own your targets, conversion rates, and productivity metric</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Relevant experience: 2 4 years in banking or financial services telesales, with direct exposure to credit card acquisition, cross-sell, or contact-centre-based consumer sales. Candidates with a strong first ~12 months of card-selling experience will also be considered.</li><li>Mandatory requirements: Kuwaiti national (role is reserved under national workforce priorities)</li><li>Native/fluent Arabic and professional working English both spoken and written</li><li>Prior experience selling regulated financial products by phone under scripted, recorded, quality-assured conditions</li><li>Awareness of customer data handling, KYC/CDD, and data?privacy obligations in a banking context</li><li>Immediately available or 30-day notice period</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Long Description <br><br>Job Summary <br></span><p>Senior Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction. Also, supporting the Team Leader in monitoring, coaching and training of the call center agents.&nbsp;&nbsp; &nbsp; &nbsp;</p><br> <br><br>Job Responsibilities <br><p>•&nbsp;&nbsp; &nbsp;Support and provide superior service via phones, e-mails and chat as a receiver and caller.<br> •&nbsp;&nbsp; &nbsp;Use questioning and listening skills that support effective telephone communication.<br> •&nbsp;&nbsp; &nbsp;Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.<br> •&nbsp;&nbsp; &nbsp;Understand the impact of attitude in handling calls professionally.<br> •&nbsp;&nbsp; &nbsp;Effectively deal with job stress, angry callers, and upset customers.<br> •&nbsp;&nbsp; &nbsp;Minimizing customers’ and Safat Home escalated complaints through providing professional service &amp; support for individual and B2B customers.<br> •&nbsp;&nbsp; &nbsp;Ensure proper escalation to any unresolved complaint, to avoid any delay in progressing and resolving customers reported complaints.<br> •&nbsp;&nbsp; &nbsp;Use the most appropriate way to communicate with different behavior types on the telephone.<br> •&nbsp;&nbsp; &nbsp;Escalate cases that require intervention by Team Leaders or Supervisor.<br> •&nbsp;&nbsp; &nbsp;Apply the elements of building positive rapport with different types of customers over the phone.<br> •&nbsp;&nbsp; &nbsp;Apply the proper telephone etiquette to satisfy various customer situations.<br> •&nbsp;&nbsp; &nbsp;Apply appropriate actions to effectively control a telephone call.<br> •&nbsp;&nbsp; &nbsp;Identify voice skills and how to enhance a good telephone presentation.<br> •&nbsp;&nbsp; &nbsp;Display ownership to additional tasks as demanded by superiors and meet commitment to customers.<br> •&nbsp;&nbsp; &nbsp;Display Time flexibility towards shifts as per work floor requirements.<br> •&nbsp;&nbsp; &nbsp;Handling escalations cases and angry customers calls.<br> •&nbsp;&nbsp; &nbsp;Responsible for leading the shift during team leader absence.<br> •&nbsp;&nbsp; &nbsp;Responsible for new Call Center Agent training.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Handling the back office tasks (Departments communications, Suppliers communications) &nbsp;<br> &nbsp;</p><br> <br><br>Candidate Requirements <br><p>•&nbsp;&nbsp; &nbsp;Must possess excellent communications skill, proven problem solving and analysis skills.<br> •&nbsp;&nbsp; &nbsp;A good knowledge of Electronic devices and related technology.<br> •&nbsp;&nbsp; &nbsp;Minimum one year of related experience in the field of (Call center, Customer care, Customer service, Telemarketing/Telesales).<br> •&nbsp;&nbsp; &nbsp;Need a good understanding of Productivity software (Windows OS, Spreadsheets, MS-office).<br> •&nbsp;&nbsp; &nbsp;Good command in English / Arabic Language.<br> •&nbsp;&nbsp; &nbsp;“Preferable”. Technical literature and Technology oriented to talk at the right level with customers.<br> &nbsp;</p><br> <br><br>Education <br><br><br> </div>