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<p><span ><b>Job Summary</b></span></p><p><span ><br></span></p><p><span > The IT Support Technician is responsible for providing frontline technical support to faculty, staff, and students at American International University (AIU). This role focuses on day-to-day troubleshooting, deployment, and maintenance of end-user technology, classrooms, laboratories, offices, academic software environments, and event-related IT systems. The position ensures a high level of service availability, responsiveness, and user satisfaction across the campus.</span></p><p>Role Impact This role directly supports the continuity of academic instruction and administrative operations by ensuring that technology issues are resolved promptly and learning and working environments remain fully functional. The IT Support Technician plays a key role in minimizing downtime, supporting classroom and laboratory readiness, enabling successful university events, and ensuring effective use of institutional technology resources for students, faculty, and staff.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>IT Support &amp; Helpdesk Operations</p><ul><li>Provide desktop and end-user support for PCs, laptops, printers, and peripherals across the university.</li><li>Install, configure, and set up new computer systems, hardware, and standard software images.</li><li>Diagnose and resolve hardware, operating system, and application issues in a timely and efficient manner.</li><li>Log, track, and resolve incidents and service requests using the IT Helpdesk Ticketing System (ServiceDesk Plus).</li><li>Support and train users on key university applications including Microsoft 365, Canvas LMS, and Banner SIS.</li><li>Assist students, faculty, and staff with login issues, access problems, and basic authentication-related troubleshooting.</li><li>Conduct IT orientation and onboarding support for new faculty and staff members.</li><li>Test and validate software updates, patches, and application deployments prior to or following rollout.</li><li>Printing Student and Staff ID Cards and granting necessary access.</li><li>Escalate unresolved or complex issues to the Technology Support Coordinator with appropriate documentation.</li></ul><p>Classroom, Lab &amp; Office Technology Support</p><ul><li>Support daily operations of classrooms, laboratories, meeting rooms, and offices to ensure technology readiness.</li><li>Assist with setup, testing, and troubleshooting of audio-visual systems, presentation equipment, and hybrid learning tools.</li><li>Perform pre-session checks to ensure systems are operational for classes, exams, and meetings.</li></ul><p>Academic Software &amp; Lab Environment Support</p><ul><li>Install, configure, and maintain academic and instructional software within computer laboratories in coordination with Academic Affairs and IT leadership.</li><li>Provide operational support for academic software platforms used in teaching and learning environments.</li><li>Assist students and faculty with software access, licensing issues, and application-related troubleshooting during lab sessions.</li><li>Ensure lab systems are configured consistently and remain compliant with academic and licensing requirements.</li><li>Support testing and validation of academic software updates prior to semester rollouts.</li></ul><p>Endpoint Deployment &amp; Asset Support</p><ul><li>Assist with deployment, imaging, configuration, and replacement of Windows 10/11 PCs, laptops, and shared systems.</li><li>Maintain and update IT asset inventory, including computers, peripherals, and assigned equipment.</li><li>Support ID card printing management systems and associated hardware as required.</li></ul><p>User &amp; System Administration</p><ul><li>Assist with domain access, user account creation, and email registration under established procedures.</li><li>Administer and maintain Active Directory accounts, group memberships, and basic permissions.</li><li>Support Microsoft 365 user accounts, email configuration, and collaboration tools.</li><li>Assist with user account setup, password resets, access requests, and basic identity-related troubleshooting.</li><li>Support faculty, staff, and students in the effective use of Microsoft 365, email, and collaboration tools.</li></ul><p>Network &amp; Infrastructure Support</p><ul><li>Assist with basic network connectivity troubleshooting and performance-related issues.</li><li>Support setup and management of laptops, projectors, and presentation equipment for classrooms and meetings.</li><li>Support System Administrator and Network Engineer with diagnostics and implementation of systems.</li></ul><p>Event Technology &amp; Technical Support</p><ul><li>Coordinate the setup, configuration, and testing of technical requirements for university events, workshops, forums, and special activities.</li><li>Provide on-site technical support during events to ensure uninterrupted operation of systems, presentations, and audio-visual equipment.</li><li>Perform basic analysis of event technical requirements and proactively identify necessary systems, equipment, and configurations based on event type, scale, and venue.</li><li>Demonstrate initiative in understanding requestor requirements and independently preparing appropriate technical solutions.</li><li>Coordinate with the Events Department, internal IT teams, and external vendors to deliver reliable event technology support.</li><li>Assist with setting up and teardown of event-related technology before and after events.</li></ul><p>Time Attendance System Administration</p><ul><li>Support administration and operational use of the Time Attendance System (COSEC).</li><li>Generate payroll-related attendance reports and weekly faculty attendance reports as required.</li><li>Upload and maintain monthly shift schedules within the COSEC system based on approved rosters.</li><li>Implement approved shift changes and schedule updates requested by the HR Department.</li><li>Assist with troubleshooting attendance discrepancies and system-related issues in coordination with HR and IT leadership.</li></ul><p>Documentation, Regulatory Compliance, and Continuous Improvement</p><ul><li>Document resolved issues, troubleshooting steps, and common fixes to support knowledge sharing.</li><li>Follow IT policies, SOPs, security guidelines, and service standards.</li><li>Identify recurring issues and suggest improvements to processes or configurations.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p>Diploma or bachelor's degree in computer science, Information Technology, or a related field. Entry-level or relevant IT certifications are an advantage (e.g., Microsoft, CompTIA, or equivalent).

<p><br></p><p><strong>Roles &amp; Responsibilities:</strong></p><p><strong>Drilling Operations:</strong> Ensures the safety of personnel, equipment, and the efficiency of operations on the drill floor and other drilling operation associated areas. Plans and schedules all drilling and associated activity. Directs personnel towards achieving optimum job performance according to the client s requirements. Ensures any deviation from client well plan (Game Plan) is approved by STP, and that Client representative has documented in written form, and that necessary management of change or deviation is approved in Synergi prior to operation starts. Consult with the STP and Client s Representative regarding the progress of the Drilling program and associated operations, keeping the driller informed about the ongoing drilling program objectives and communicating any changes in plans. Ensure that space-out drawings are correct and are posted in the drillers cabin. Overseeing that post-jarring sheet are filled out and understood by the driller. Relieve the Driller at the Driller s console as operational requirement demands. Ensures that all necessary equipment is ready for the next phase of the Drilling / Workover program and that necessary rig procedures, including JSA and PTW, are prepared on time and with good quality for the actual operations. Assists &amp; supervises drilling crew at the location at all relevant times, ensuring circulating time is sufficient and the well is stable on trips, when the BHA is being worked and whenever there is a hole problem. Operates the drilling unit with strict adherence to company Drilling &amp; Well Control manuals, by reviewing and approving all drilling related work permits.</p><p><strong>Well Control:</strong> Ensure that well control requirements are in place according to operational requirements - assist in supervising well killing operations in any well control situation. Plans &amp; monitors comprehensive well control parameters to proactively identify any signs of well control issues for early detection and swift response. Maintains and regularly tests well control equipment, in accordance with Company s and Client s requirement, ensuring its readiness and effectiveness in critical situations. Perform all well control calculations (i.e., mud weight increase, initial and final circulating pressures, number of strokes, etc.).</p><p><strong>Management of Major Emergencies:</strong> To be part of the Rig s Emergency Response Team as detailed in the Emergency Plan and Company Procedures. Ensure that all personnel are instructed in the procedures to be adopted in the case of an emergency. Ensure that Well Control and general safety drills are held and recorded in accordance with Company requirements.</p><p><strong>Materials &amp; Equipment:</strong> Assist STP in ensuring the location has sufficient stock of parts and materials to perform drilling and associated operations as per contractual requirements. Ensure planned maintenance and repair of drilling equipment including draw-works, mud pumps, top drive, rotary table, and BOP are completed and documented to ensure optimum condition and proper availability of required tools. Responsible for housekeeping standards in all drilling areas, sack store and mud pump room.</p><p><strong>Rig Move:</strong> Support STP in planning all related rigs move activities, equipment, supplies, personnel in compliance with the Rig move Procedures. Assesses the current and new location, considering factors such as safety, lifting equipment availability at location, preparation for rig-up operations, Supervise the Rig move team during rigging down and rigging up activities to ensure they are followed efficiently and safely.</p><p><strong>Client Management:</strong> Develops and maintains positive working relationships with other department heads, supervisors, operator's representatives, subcontractors, and all personnel on the rig. Responds to client requests and needs concerning materials, equipment, and personnel after getting adequate management approval.</p><p><strong>Reporting and Documentation:</strong> Maintains proper logs and records, promptly submitting required reports as per company protocols and regulatory standards. Prepare accurate and timely reports, including daily drilling reports, equipment status reports and incident reports, to document drilling activities and operational performance. Review all operational/technical bulletins, communicate pertinent points to crew members and implement all directives as required. Assist STP in initiating, monitoring, and recording all maintenance and repairs work in collaboration with maintenance department.</p><p><strong>People Management &amp; Development:</strong> Provide clear instructions to their team regarding their duties, responsibilities, and any necessary safety precautions prior to commencing work. Mentor, develop and train their team to ensure safe and effective operations. Identifies opportunities for skill and career advancement, works to support the professional growth of their team members. Ensure their team receives the necessary required training to perform their duties safely and effectively through on-the-job training, classroom training and participation in safety drills and exercises. Support, promote and actively participate in ADES s Competency Assurance Program for their team. Evaluates the performance of their team on constant and fair feedback basis, identify areas for improvement, drive ADVANCE process to formalize a performance management culture.</p><p><strong>Job Requirements:</strong></p><p><strong>Education &amp; Experience:</strong> Minimum education level required: High School or Vocational/Technical Qualification. Minimum (8) years of working experience in land drilling and workover operations with contractors with a career history showing time served as Assistant Driller, Driller, and Tool pusher. Must have working experience on Onshore rigs.</p><p><strong>Skills/Competencies Required:</strong> Fluent in English (written &amp; spoken). PC literate in Microsoft Office Advanced Mathematical skills adding, subtracting, dividing, multiplying , drilling practice, drilling fluids. Leadership, Situation Awareness, Communication, Teamwork, Performance shaping factors stress and fatigue, inspecting work.</p><p><strong>Physical Requirements:</strong> Regularly climbing (stairs, ladders). Regularly bending, twisting, and standing. Ability to work outdoors under all extreme weather conditions (Noise / Humidity / Cold / Heat etc.). Ability to work on day/night shifts.</p><p><strong>Certifications:</strong> As per ADES Training Matrix. Valid Well Control (Well Sharp / IADC) Certificate.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education &amp; Experience:</strong> Minimum education level required: High School or Vocational/Technical Qualification. Minimum (8) years of working experience in land drilling and workover operations with contractors with a career history showing time served as Assistant Driller, Driller, and Tool pusher. Must have working experience on Onshore rigs.</p><p><strong>Skills/Competencies Required:</strong> Fluent in English (written &amp; spoken). PC literate in Microsoft Office Advanced Mathematical skills adding, subtracting, dividing, multiplying , drilling practice, drilling fluids. Leadership, Situation Awareness, Communication, Teamwork, Performance shaping factors stress and fatigue, inspecting work.</p><p><strong>Physical Requirements:</strong> Regularly climbing (stairs, ladders). Regularly bending, twisting, and standing. Ability to work outdoors under all extreme weather conditions (Noise / Humidity / Cold / Heat etc.). Ability to work on day/night shifts.</p><p><strong>Certifications:</strong> As per ADES Training Matrix. Valid Well Control (Well Sharp / IADC) Certificate.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees. Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 2 years of related work experience.</li><li>Supervisory Experience: At least 1 year of supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p> </p> <p> </p> <p> <b>Job Summary</b> </p> <p>The Hostess is the first point of contact for guests, responsible for creating a warm welcome and ensuring a smooth seating process. This role plays a key part in delivering a positive first impression and maintaining efficient table management.</p> <p> </p> <p> <b>Job Description</b> </p> <ul> <li>Greet guests in a friendly and professional manner upon arrival</li> <li>Manage reservations and walk-in guests efficiently</li> <li>Escort guests to tables and present menus</li> <li>Coordinate with servers to manage table availability and turnaround</li> <li>Maintain a clean, organized, and welcoming entrance area</li> <li>Handle guest inquiries, wait times, and special requests</li> <li>Answer phone calls and manage booking systems</li> <li>Assist in maintaining guest satisfaction throughout their visit</li> <li>Thank guests upon departure and invite them to return</li> </ul> <p> </p> <p> <b>Requirements</b> </p> <ul> <li>Previous experience in hospitality or customer service preferred</li> <li>Strong communication and interpersonal skills</li> <li>Professional appearance and friendly demeanor</li> <li>Ability to multitask and stay organized in a fast-paced environment</li> <li>Basic computer skills (reservation systems are a plus)</li> <li>Fluency in English (additional languages advantageous)</li> <li>Flexibility to work shifts, weekends, and holidays</li> <li>Arabic speakers and fluency in English are required.</li> </ul> <p> </p> <p> </p> <p> </p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p> </p> <p> </p> <p> <b>Job Summary</b> </p> <p>The Server is responsible for providing exceptional food and beverage service to guests, ensuring a welcoming environment and a memorable dining experience. This role involves taking orders, serving food and drinks, maintaining cleanliness, and delivering service in a professional and efficient manner.</p> <p> </p> <p> <b>Job Description</b> </p> <ul> <li>Greet guests warmly and escort them to their tables if required</li> <li>Present menus, provide detailed information on menu items, and make recommendations</li> <li>Take accurate food and beverage orders and input them into the system</li> <li>Serve food and drinks promptly and according to hotel/restaurant standards</li> <li>Monitor guest satisfaction and respond promptly to requests or concerns</li> <li>Handle billing, process payments, and provide accurate change or receipts</li> <li>Maintain cleanliness and organization of tables, service stations, and dining areas</li> <li>Collaborate with kitchen and bar teams to ensure timely service</li> <li>Follow hygiene, safety, and service standards at all times</li> <li>Assist in setting up and closing the restaurant or service area</li> </ul> <p> </p> <p> <b>Requirements</b> </p> <ul> <li>Previous experience in a restaurant, hotel, or hospitality setting preferred</li> <li>Strong communication and interpersonal skills</li> <li>Excellent customer service and problem-solving abilities</li> <li>Ability to work in a fast-paced environment and handle multiple tasks</li> <li>Professional appearance and positive attitude</li> <li>Basic math skills for billing and transactions</li> <li>Flexibility to work shifts, weekends, and holidays</li> <li>Knowledge of food safety and hygiene standards</li> <li>Candidates must be eligible to work in Saudi Arabia.</li> <li>Arabic speakers and fluency in English are required.</li> </ul> <p> </p> <p> </p> <p> </p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p> </p> <p> </p> <p> <b>Job Summary</b> </p> <p>The Bartender is responsible for preparing and serving beverages while delivering exceptional guest service. This role requires strong product knowledge, attention to detail, and the ability to create a lively and welcoming bar atmosphere.</p> <p> </p> <p> <b>Job Description</b> </p> <ul> <li> <p>Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes</p> </li> <li> <p>Interact with guests, take drink orders, and make recommendations</p> </li> <li> <p>Maintain cleanliness and organization of the bar area</p> </li> <li> <p>Check guest identification and ensure responsible alcohol service</p> </li> <li> <p>Monitor stock levels and assist with inventory management</p> </li> <li> <p>Handle billing and process payments accurately</p> </li> <li> <p>Ensure compliance with health, safety, and hygiene standards</p> </li> <li> <p>Collaborate with service staff to ensure smooth operations</p> </li> <li> <p>Create a positive and engaging experience for guests</p> </li> </ul> <p> </p> <p> <b>Requirements</b> </p> <ul> <li> <p>Previous bartending experience preferred</p> </li> <li> <p>Knowledge of cocktails, spirits, wines, and bar equipment</p> </li> <li> <p>Excellent communication and customer service skills</p> </li> <li> <p>Ability to work efficiently under pressure</p> </li> <li> <p>Strong attention to detail and multitasking ability</p> </li> <li> <p>Basic math and cash-handling skills</p> </li> <li> <p>Professional appearance and outgoing personality</p> </li> <li> <p>Flexibility to work evenings, weekends, and holidays</p> </li> <li> <p>Candidates must be eligible to work in Saudi Arabia.</p> </li> </ul> <p> </p> <p> <b>What We Offer</b> </p> <p> Competitive salary in a tax-free environment.<br> Staff accommodation and transportation provided.<br> 30 days of paid annual vacation, plus public holidays.<br> Paid round-trip home leave ticket.<br> Complimentary meals and uniform care.<br> Comprehensive medical and life insurance.<br> Employee Assistance Program and complimentary stays at Four Seasons properties worldwide.<br> Continuous learning and development opportunities within a global luxury brand.</p> <p> </p> <p> <b>Schedule &amp; Hours</b> </p> <p>Full-time position with rotating shifts, including weekends, evenings, and public holidays.</p> <p> </p> <p> </p> <p> </p> <p> </p></div></section>