وظائف مطورى واجهة مستخدم

<p><strong>Key Responsibilities:</strong></p><p>1. Strategic Operations Leadership</p><ul><li>Define and execute the operations strategy across all markets, aligned with business growth objectives and regulatory requirements.</li><li>Establish an operating model capable of supporting the launch of new markets, products, and client segments.</li><li>Ensure operational readiness across platforms, processes, systems, and teams.</li><li>Serve as the operational authority within the executive leadership team.</li><li>Provide the Deputy CEO and senior management with clear, data-driven visibility into operational performance, risks, issues, and priorities.</li></ul><p>Trading Operations &amp; Trade Lifecycle Management</p><ul><li>Own and oversee the end-to-end trade lifecycle, including order execution, settlement, reconciliation, corporate actions, and fund movements across relevant markets.</li><li>Establish and maintain operational standards for accuracy, timeliness, control, and reliability.</li><li>Define and monitor operational SLAs and ensure consistent adherence across the function.</li><li>Identify and resolve trade processing, settlement, reconciliation, and counterparty issues.</li></ul><p>Back-Office, Onboarding &amp; Client Operations</p><ul><li>Oversee all back-office activities, including KYC, client onboarding, deposits and withdrawals, transaction processing, settlement, reconciliations, and dispute resolution.</li><li>Ensure client-facing operational processes are efficient, compliant, controlled, and consistently delivered.</li><li>Establish clear ownership and escalation mechanisms for operational issues affecting clients.</li><li>Continuously improve the client operational experience while maintaining appropriate regulatory and risk controls.</li></ul><p>Process Architecture &amp; Continuous Improvement</p><ul><li>Design, implement, and maintain robust operational workflows, SOPs, controls, and reconciliation frameworks.</li><li>Establish scalable processes that support business growth while reducing operational dependency on manual intervention.</li><li>Identify process inefficiencies and lead automation, standardisation, and optimisation initiatives.</li><li>Maintain comprehensive process documentation and ensure appropriate governance over operational procedures.</li><li>Establish measurable productivity and efficiency targets across the operations function.</li></ul><p>Regulatory Compliance &amp; Governance</p><ul><li>Maintain executive accountability for the operational compliance framework and ensure processes comply with applicable CMA requirements and relevant market infrastructure obligations.</li><li>Ensure operational policies, procedures, and controls remain aligned with applicable regulatory requirements.</li><li>Maintain audit-ready documentation, evidence, and control frameworks.</li><li>Lead the operations function s response to regulatory reviews, audits, findings, and remediation requirements.</li><li>Partner closely with Compliance and other control functions to identify and address regulatory risks.</li></ul><p>Operational Risk &amp; Business Continuity</p><ul><li>Own the operational risk framework, including risk identification, assessment, mitigation, incident management, and escalation.</li><li>Establish appropriate controls to proactively identify and mitigate operational risks.</li><li>Lead the management and resolution of significant operational incidents.</li><li>Maintain incident logs, root-cause analyses, remediation plans, and lessons-learned processes.</li><li>Develop, maintain, and regularly test business continuity and disaster recovery plans.</li><li>Ensure operational resilience across critical processes, systems, vendors, and counterparties.</li></ul><p>Team Leadership &amp; Organizational Development</p><ul><li>Build, structure, and lead a high-performing operations organization.</li><li>Define roles, responsibilities, reporting lines, and accountability across the function.</li><li>Establish team KPIs and performance management frameworks.</li><li>Develop training and capability-building programs for operations staff.</li><li>Coach and develop high-potential employees and establish succession plans for critical positions.</li><li>Foster a culture of accountability, operational discipline, continuous improvement, and service excellence.</li></ul><p>Cross-Functional &amp; External Stakeholder Management</p><ul><li>Act as the primary operational interface with Technology, Compliance, Finance, Product, Risk, and Client Relations.</li><li>Drive effective cross-functional execution of operational initiatives and business priorities.</li><li>Manage relationships with brokers, custodians, banks, exchanges, clearing organisations, and other market infrastructure providers.</li><li>Establish and monitor service-level expectations for external counterparties.</li><li>Escalate and resolve material service, operational, or contractual issues.</li></ul><p>Technology, Automation &amp; Innovation</p><ul><li>Identify technology gaps and opportunities to strengthen operational efficiency, scalability, control, and resilience.</li><li>Lead the evaluation and implementation of technology solutions supporting the operations function.</li><li>Partner with Technology and Product teams on systems integrations, enhancements, and operational requirements.</li><li>Lead operational participation in UAT, ensuring systems meet business, control, and regulatory requirements.</li><li>Drive automation initiatives that reduce manual processing, improve accuracy, and minimise operational risk.</li></ul><p>Executive Reporting &amp; Operational Intelligence</p><ul><li>Establish and maintain comprehensive operational KPI dashboards and management information.</li><li>Maintain operational risk registers, incident logs, SLA reports, and performance dashboards.</li><li>Provide executive management with timely reporting on operational performance, key risks, incidents, and improvement initiatives.</li><li>Present operational performance, material risks, strategic initiatives, and recommendations to the Deputy CEO and Board as required.</li><li>Develop forward-looking operational insights to support executive decision-making and business growth.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business, Finance, Operations, or a related discipline. Requirement open to all nationals 10+ years of progressive experience in financial operations, capital markets, brokerage, or fintech. Minimum 5 years of senior leadership experience within a regulated brokerage, capital markets, financial services, or fintech environment. Proven experience building and scaling operations functions, including team structures, process architecture, controls, and regulatory compliance. Deep understanding of the full trade lifecycle, settlement, reconciliation, corporate actions, fund movements, and back-office operations. Experience managing operations across multiple markets and/or asset classes. Strong understanding of operational risk management and regulatory frameworks applicable to capital markets.</p>

<p><h4>About us</h4> <p>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.</p> <h4>Purpose:</h4> <p>The Projects Manager is accountable for leading the delivery of PMC services for the customer projects, ensuring safe, predictable, and successful project outcomes across the full project lifecycle. This includes oversight of front-end engineering and design (FEED), detailed engineering, procurement, construction management, and commissioning support for multiple major projects.</p> <p>The role provides leadership to a team of Project Managers and multidisciplinary project teams, ensuring alignment with client objectives, contractual requirements, and Worley’s ways of working while delivering strong commercial performance and creating sustainable value for our customers.</p> <h4>What you will do:</h4> <h4>Project leadership and delivery:</h4> <ul> <li>Lead and oversee the delivery of multiple large-scale PMC projects, ensuring alignment with client requirements and Worley standards.</li> <li>Provide strategic direction and leadership throughout project development, execution, commissioning, and close-out.</li> <li>Ensure effective implementation of project management processes, systems, and governance requirements.</li> <li>Foster a high-performance project culture focused on safety, delivery excellence, collaboration, and continuous improvement.</li> <li>Drive proactive decision-making and problem-solving to achieve project objectives.</li> </ul> <h4>Health, safety and environment (HSE):</h4> <ul> <li>Champion a strong safety culture and demonstrate visible HSE leadership across all project activities.</li> <li>Ensure HSE requirements are effectively communicated, understood, and implemented by all project participants.</li> <li>Promote compliance with Worley, client, and regulatory HSE requirements.</li> <li>Maintain a continual focus on risk prevention and safe project execution throughout the project lifecycle.</li> </ul> <h4>Client and stakeholder management:</h4> <ul> <li>Build and maintain trusted relationships with clients and key stakeholders.</li> <li>Ensure a clear understanding of client objectives and deliver outcomes that meet or exceed expectations.</li> <li>Lead engagement with client representatives, contractors, regulatory bodies, and other stakeholders.</li> <li>Proactively address scope, performance, cost, and schedule challenges to maintain project success.</li> <li>Support long-term client relationships through consistent delivery and value creation.</li> </ul> <h4>Commercial and contract management:</h4> <ul> <li>Ensure effective administration of client and subcontract agreements.</li> <li>Deliver projects in line with approved budgets and targeted gross margins.</li> <li>Drive commercial awareness across the project team and support sound business decision-making.</li> <li>Identify opportunities to enhance project value and commercial performance.</li> </ul> <h4>Scope and change management:</h4> <ul> <li>Ensure project scope is clearly defined, understood, and controlled throughout execution.</li> <li>Maintain compliance with contractual obligations and project requirements.</li> <li>Lead the implementation of robust change management processes.</li> <li>Monitor project performance and initiate corrective actions to address emerging issues and opportunities.</li> </ul> <h4>Planning and schedule management:</h4> <ul> <li>Provide oversight of project planning and scheduling activities.</li> <li>Ensure project resources are aligned with execution requirements.</li> <li>Drive the delivery of engineering, procurement, and construction activities in accordance with approved schedules.</li> <li>Ensure timely reporting, performance monitoring, and implementation of recovery plans where required.</li> <li>Maintain ownership and accountability for overall project schedule performance.</li> </ul> <h4>Cost management:</h4> <ul> <li>Oversee project estimating, budgeting, forecasting, and cost control activities.</li> <li>Ensure accurate and timely cost reporting and performance analysis.</li> <li>Monitor project trends and implement actions to mitigate cost risks and optimise opportunities.</li> <li>Promote effective cost management practices across all project functions.</li> </ul> <h4>Quality management:</h4> <ul> <li>Establish and maintain project quality objectives and requirements.</li> <li>Ensure fit-for-purpose systems and processes are implemented and consistently applied.</li> <li>Promote compliance with Worley, client, and regulatory quality requirements. Drive continuous improvement through the application of lessons learned and best practices.</li> </ul> <h4>People leadership:</h4> <ul> <li>Lead, develop, and mentor Project Managers and project delivery teams.</li> <li>Establish clear roles, responsibilities, and performance expectations.</li> <li>Build engaged, inclusive, and high-performing teams focused on achieving project objectives.</li> <li>Support workforce planning, capability development, succession planning, and talent growth.</li> <li>Participate in performance management and development processes.</li> </ul> <h4>Communication and reporting:</h4> <ul> <li>Foster effective communication across project teams, clients, contractors, and stakeholders.</li> <li>Ensure timely, accurate, and transparent reporting of project performance.</li> <li>Maintain effective communication frameworks and governance processes to support project delivery.</li> </ul> <h4>Risk and opportunity management:</h4> <ul> <li>Lead the identification, assessment, and management of project risks and opportunities.</li> <li>Ensure mitigation and action plans are implemented and monitored to closure.</li> <li>Embed risk-based decision-making throughout project execution.</li> </ul> <h4>Engineering and design oversight:</h4> <ul> <li>Provide strategic oversight of FEED and detailed engineering activities.</li> <li>Ensure design solutions are safe, practical, compliant, and fit for purpose.</li> <li>Monitor engineering performance, integration, and interdisciplinary coordination.</li> </ul> <h4>Procurement and contracting:</h4> <ul> <li>Provide oversight of procurement and contracting activities to support project objectives.</li> <li>Ensure procurement strategies align with project schedules, budgets, and technical requirements.</li> <li>Monitor contractor and supplier performance to ensure contractual compliance and delivery expectations are met.</li> </ul> <h4>Construction delivery:</h4> <ul> <li>Provide leadership and oversight of construction management activities.</li> <li>Ensure projects are executed safely and delivered in accordance with quality, cost, and schedule commitments.</li> <li>Support effective coordination between engineering, procurement, construction, and commissioning teams.</li> </ul> <h4>What you will bring:</h4> <ul> <li>Bachelor’s degree in engineering from a recognised and accredited university.</li> <li>Minimum 20 years of post-graduate experience in engineering, project management, or project delivery.</li> <li>Minimum 10 years of experience within the oil & gas, refining, petrochemicals, or energy sectors.</li> <li>Demonstrated experience leading major capital projects and multidisciplinary teams.</li> <li>Previous experience managing multiple concurrent projects, including projects with individual values exceeding US$500 million.</li> <li>Proven experience in engineering design, project execution, and PMC environments.</li> </ul> <h4>Key attributes:</h4> <ul> <li>Demonstrated commitment to health, safety and environment leadership.</li> <li>Strong leadership, stakeholder management, and communication skills.</li> <li>Commercially astute with strong contract and project controls understanding.</li> <li>Customer-focused with the ability to build and sustain strategic client relationships.</li> <li>Able to lead diverse teams and deliver successful outcomes in complex project environments.</li> </ul> <h4>Moving forward together</h4> <p>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.</p> <p>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.</p> <p>And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description <br></p><br><p>We are hiring an experienced <strong>Restaurant Manager</strong> for a reputed restaurant group in <strong>Kuwait</strong>.</p><br><br><br>Key Responsibilities<ul><li><p>Manage overall restaurant operations and ensure smooth daily functioning</p><br><br></li><li><p>Supervise front-of-house and coordinate with kitchen operations</p><br><br></li><li><p>Ensure high standards of customer service and guest satisfaction</p><br><br></li><li><p>Monitor staff performance, attendance, grooming, and discipline</p><br><br></li><li><p>Handle customer complaints and resolve operational issues professionally</p><br><br></li><li><p>Manage restaurant scheduling, manpower, and shift planning</p><br><br></li><li><p>Monitor food quality, presentation, and service standards</p><br><br></li><li><p>Control operational costs, wastage, and inventory</p><br><br></li><li><p>Ensure compliance with hygiene, food safety, and company SOPs</p><br><br></li><li><p>Prepare daily/weekly sales and operational reports</p><br><br></li><li><p>Coordinate with suppliers and management team</p><br><br></li><li><p>Drive sales growth and improve restaurant profitability</p><br><br><br><br></li></ul><p> <strong>Benefits:</strong></p><br><br><p>✔ Attractive Salary</p><br><br><p>✔ Accommodation &amp; Transportation</p><br><br><br><p><strong>Job Location : Kuwait</strong></p><br><br><br><br>Requirements <br><br><ul><li><p>Diploma/Degree in Hotel Management, Hospitality, or related field preferred</p><br><br></li><li><p>Minimum 5-8 years of experience in restaurant operations</p><br><br></li><li><p>At least 2-3 years of experience as Restaurant Manager or Assistant Restaurant Manager</p><br><br></li><li><p>Strong leadership and team management skills</p><br><br></li><li><p>Excellent customer service and communication skills</p><br><br></li><li><p>Experience in high-volume or fine dining restaurants preferred</p><br><br></li><li><p>Knowledge of restaurant POS systems and reporting</p><br><br></li><li><p>Ability to work under pressure and manage operations efficiently</p><br><br></li><li><p>Gulf experience preferred</p><br><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Quality Assurance Goals<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Conducts monthly audit to ensure compliance with company and brand standards<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Directs property quality efforts to address critical customer requirements.<br>• Assists with regional and/or company-wide implementation of company best practices.<br>• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.<br>Managing Quality Tools<br>• Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.<br>• Uses data collection methods to compile, display, track, and analyze defect trends.<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes issues and identifies trends.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Models service behaviors that meet or exceed guest expectations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

IT Support<br><br> Job Id :100194269<br><br>Jobs<br><br>×<br><br>Please enter details to report job<br><br>Name*<br><br>Email*<br><br>Reason to report<br><br>Description<br><br> Proven experience in desktop/laptop support (Windows & Mac preferred) Strong skills in hardware and software troubleshooting Experience in user support, printer/network configuration, and system maintenance Familiarity with ticketing systems and remote support tools Basic knowledge of Active Directory, email configuration, and network fundamentals Excellent communication and problem-solving skills Ability to work independently and handle multiple support requests<br><br>Location: Ahmadi<br><br>Availability: Immediate preferred<br><br>Interested candidates may share their CVs to netit76748@gmail.com.<br><br>Basic Details<br><br>Qualification<br><br>Posted : 20 days ago<br><br>Job Type : Full-Time<br><br>Jobs<br><br>Company : Kuwait Jobs<br><br>Contact Info<br><br>Mobile : +965 94949755<br><br>Alternate Mobile : Not-Mentioned<br><br>Email : Not-Mentioned

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Evaluate military clothing, tactical equipment, and protective products against technical specifications and operational requirements.</p><p>Review technical data sheets, product specifications, drawings, test reports, certifications, and manufacturer documentation.</p><p>Develop and review technical specifications for military uniforms, tactical gear, ballistic protection, footwear, and personal equipment.</p><p>Conduct technical inspections and quality evaluations of military clothing and equipment before acceptance and delivery.</p><p>Verify compliance with applicable military standards, international standards, and customer specifications.</p><p>Coordinate laboratory testing, product certification, and quality verification activities.</p><p>Support procurement and tender evaluation by providing technical assessments of supplier proposals and product compliance.</p><p>Coordinate with manufacturers, suppliers, testing laboratories, and end users to resolve technical issues.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Textile Engineering, Materials Engineering, Mechanical Engineering, Industrial Engineering, Supply Chain Management, Business Administration, or a related field.</li><li>Relevant experience in military equipment, tactical clothing, personal protective equipment, defense procurement, quality assurance, or technical product evaluation.</li><li>Experience working with military, law enforcement, defense contractors, or manufacturers of tactical equipment is preferred.</li></ul><p></p></section>

<div><span style="font-size: 11px;"><b>ABOUT THE JOB</b></span></div><div><span style="font-size: 11px;">We are seeking an ambitious, hands-on Mission Operations Specialist to lead the deployment, user training, and day-to-day operational success of our Connected Warfare products in Kuwait.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Based out of our UAE office, you will be the primary technical and operational bridge to our Kuwaiti defense and national security customers. This is not a desk job. You will be on the ground in Kuwait up to 50% of the time, working directly with end-users, setting up tactical mesh networks, integrating sensors, and ensuring our command and control (C2) software performs flawlessly in the field.&nbsp;</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">This is an execution-focused role designed for a highly capable, technically minded professional ready to take immense ownership of a key GCC defense account.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key Responsibilities:</b></span></div><div><span style="font-size: 11px;">Orchestrate Tactical Deployments: Lead the physical deployment and configuration of our Connected Warfare hardware, software, and sensor networks in support of Kuwaiti customer missions.</span></div><div><span style="font-size: 11px;">Train the Operator: Design and deliver hands-on training to military, security, and tactical operators, ensuring they are fully capable of utilizing our mesh networks and C2 systems.</span></div><div><span style="font-size: 11px;">Bridge the Gap to Engineering: Work side-by-side with users in the field to understand their specific workflow challenges, translating real-world operational requirements back to our engineering teams in the UAE and globally.</span></div><div><span style="font-size: 11px;">Drive Local Account Success: Build trust-based relationships with mid-level officers and technical stakeholders in Kuwait to ensure high system adoption and uncover future mission needs.</span></div><div><span style="font-size: 11px;">Cross-Functional Execution: Coordinate with UAE-based logistics, legal, and engineering teams to ensure deployments in Kuwait are executed seamlessly and meet strict timelines.</span></div><div><span style="font-size: 11px;">WHAT WE’RE LOOKING FOR</span></div><div><span style="font-size: 11px;">Mission-First Mindset: You put the needs of the customer and the mission first. You are motivated by the opportunity to radically evolve national and international defense capabilities.</span></div><div><span style="font-size: 11px;">Extreme Ownership: We look for owners. You will be entrusted with high levels of responsibility in Kuwait. You must be comfortable stepping up, solving vague technical problems, and driving tasks to completion on the ground without constant supervision.</span></div><div><span style="font-size: 11px;">Technical &amp; Tactical Aptitude: We are first and foremost a deep-tech company working with machine learning, distributed networking, and sensor fusion. You must have a strong desire to understand how complex hardware/software systems operate and be comfortable troubleshooting them in high-pressure field environments.</span></div><div><span style="font-size: 11px;">Collaboration &amp; Adaptability: You thrive in unstructured environments and enjoy working as part of a flat, low-ego, fast-moving team that values teamwork over hierarchy.</span></div><div><span style="font-size: 11px;">WHAT YOU’LL DO:</span></div><div><span style="font-size: 11px;">Serve in a customer-facing capacity, working directly with Kuwaiti defense/security entities to deploy Connected Warfare products.</span></div><div><span style="font-size: 11px;">Own the delivery of operational contracts, including system setups, performance monitoring, and creating user engagement roadmaps.</span></div><div><span style="font-size: 11px;">Design and implement user feedback loops to gather, triage, and prioritize requirements and software bugs found during field use or training exercises.</span></div><div><span style="font-size: 11px;">Provide direct input to product development teams to drive features that enhance user workflows and operational efficiency.</span></div><div><span style="font-size: 11px;">Travel frequently between the UAE and Kuwait (up to 50% travel) to support active operations, field testing, and training events.</span></div><div><span style="font-size: 11px;"><b>REQUIRED QUALIFICATIONS:</b></span></div><div><span style="font-size: 11px;">Prior experience in field operations, technical deployment, defense technology, tactical communications, systems integration, or technical customer success roles.</span></div><div><span style="font-size: 11px;">Strong technical aptitude with a proven ability to troubleshoot hardware, software, and basic IP networking/RF communications in the field.</span></div><div><span style="font-size: 11px;">Outstanding interpersonal and communication skills, with the ability to build rapport with tactical operators and technical teams.</span></div><div><span style="font-size: 11px;">Excellent written and spoken English.</span></div><div><span style="font-size: 11px;">Based in the UAE (or willing to relocate) with a passport/visa status that allows for rapid, seamless travel to Kuwait.</span></div><div><span style="font-size: 11px;">Ability to obtain and maintain necessary local security clearances required for Kuwaiti military and government installations.</span></div><div><span style="font-size: 11px;"><b>PREFERRED QUALIFICATIONS:</b></span></div><div><span style="font-size: 11px;">Academic background in Engineering, Computer Science, Information Technology, or a related technical field.</span></div><div><span style="font-size: 11px;">Prior experience or familiarity with military operations, C2 (Command &amp; Control) systems, intelligence workflows, or unmanned systems.</span></div><div><span style="font-size: 11px;">Experience configuring or troubleshooting tactical networks, sensors, or edge-computing devices.</span></div><p><strong>Desired Candidate Profile</strong></p><ul><li>Prior experience in field operations, technical deployment, defense technology, tactical communications, systems integration, or technical customer success roles.</li><li>Strong technical aptitude with a proven ability to troubleshoot hardware, software, and basic IP networking/RF communications in the field.</li><li>Outstanding interpersonal and communication skills, with the ability to build rapport with tactical operators and technical teams.</li><li>Excellent written and spoken English.</li><li>Based in the UAE (or willing to relocate) with a passport/visa status that allows for rapid, seamless travel to Kuwait.</li><li>Ability to obtain and maintain necessary local security clearances required for Kuwaiti military and government installations.</li><li>Academic background in Engineering, Computer Science, Information Technology, or a related technical field.</li><li>Prior experience or familiarity with military operations, C2 (Command &amp; Control) systems, intelligence workflows, or unmanned systems.</li><li>Experience configuring or troubleshooting tactical networks, sensors, or edge-computing devices.</li></ul>

Greet and welcome guests with warmth, professionalism, and genuine hospitality. Ensure VIP and special guests receive a seamless, personalized experience from arrival to departure. Coordinate pre-arrival arrangements including room preferences, special requests, and amenities in collaboration with relevant departments. Maintain updated guest profiles and preferences in the property management system for future reference and loyalty building. Assist with check-ins and check-outs, ensuring all processes are handled efficiently and courteously. Handle guest inquiries, concerns, and requests promptly, diplomatically, and effectively. Liaise with departments such as Housekeeping, Concierge, Room Service, and Security to ensure guest satisfaction. Conduct guest room inspections for VIP arrivals to ensure readiness and attention to detail. Anticipate guest needs and proactively provide thoughtful touches that enhance the guest experience. Support the Front Office team in administrative tasks, reporting, and daily operations as needed. Uphold and represent the hotel's service standards and brand values at all times.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>•</span></span><span><span>Support the Director of Sales in developing and implementing the hotel's strategic sales plan across all segments: corporate, MICE, leisure, and groups.</span></span><br><span><span>•</span></span><span><span>Identify, acquire, and manage key accounts, while nurturing long-term relationships with VIP clients, event organizers, and travel partners.</span></span><br><span><span>•</span></span><span><span>Personally entertain and host high-profile clients and guests to demonstrate the hotel’s offerings and standards of excellence.</span></span><br><span><span>•</span></span><span><span>Collaborate closely with the Marketing, Revenue, and Front Office teams to ensure alignment of sales strategies with branding and guest experience goals.</span></span><br><span><span>•</span></span><span><span>Conduct site inspections, FAM trips, client events, and on-property sales meetings with professionalism and attention to detail.</span></span><br><span><span>•</span></span><span><span>Analyze market trends, competitor activities, and customer feedback to adjust tactics and stay ahead of the competition.</span></span><br><span><span>•</span></span><span><span>Lead, mentor, and inspire a small team of sales managers and coordinators, supporting a culture of performance and luxury service delivery.</span></span><br><span><span>•</span></span><span><span>Represent the hotel at local and international trade shows, exhibitions, and networking events.</span></span><br><span><span>•</span></span><span><span>Prepare accurate forecasts, reports, and performance metrics as required by the Director of Sales and Executive Committee.</span></span><br><span><span>•</span></span><span><span>Ensure that all client interactions—whether in person, via email, or over the phone—reflect the standards of elegance and excellence that define the Hotel.</span></span><br><span><span>•</span></span><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a creative and confident <b>Content Creator &amp; Social Media Presenter</b> to join our team in Kuwait.</p><p>The ideal candidate should have a strong on-camera presence, a natural and engaging presentation style, and a good understanding of current social media trends and content formats.</p><p><b>Key Responsibilities:</b></p><ul><li>Present and create engaging content for social media platforms.</li><li>Appear confidently in short-form videos, Reels, and promotional content.</li><li>Participate in developing creative content ideas.</li><li>Stay up to date with social media trends and viral content.</li><li>Work closely with the marketing and content team.</li><li>Present products and topics in a natural and attractive way.</li></ul><p><b>We are looking for someone who has:</b></p><ul><li>Strong confidence and presence in front of the camera.</li><li>Excellent communication and presentation skills.</li><li>A creative and energetic personality.</li><li>Good knowledge of Instagram, TikTok, and other social media platforms.</li><li>A strong understanding of current social media trends.</li><li>Candidates should be based in Kuwait and have a strong understanding of Kuwaiti culture, dialect, and social media trends.</li></ul><p>Previous experience in content creation or presenting is preferred.</p><p>Applicants are encouraged to share examples, links, or samples of their previous work.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong on-camera presence and confidence</li><li>Excellent presentation and communication skills</li><li>Creative content creation</li><li>Social media content planning</li><li>Knowledge of Instagram, TikTok and Reels</li><li>Strong understanding of social media trends</li><li>Ability to present products naturally and professionally</li><li>Creative thinking and idea generation</li><li>Understanding of Kuwaiti culture and local social media trends</li><li>Ability to work effectively with a marketing and content team</li></ul></div>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Manager on Duty, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<p>Grow the restaurant business, by working with OpenTable to optimize seating capacity and increase the business volume Drive the average check and food to beverage ratio to maximize average spend per guest Be a local ambassador, be highly connected with local concierges, real estate, transportation companies etc. Work with PR and Marketing to promote the restaurant to influencers, local concierge, business professionals and hotel guests. This also includes liaising with the Catering team to promote and execute restaurant buyouts and private dining events. Entertain influencers, journalists, and business promoters Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction not only while guests are dining, but with on-line reviews as well. The ideal candidate will be a strong communicator and will be able to handle and diffuse employee issues with ease. Accountable for Financial Performance, Restaurant P&amp;L, Guest satisfaction, maintaining server and culture standards and driving best practices. Responsible for the development and success of the Restaurant team, Responsible for building the relationship with Front and Back of House teams and ensuring a strong partnership and active and timely communication with Restaurant Chef. Be present at all times of high occupancy to ensure that professional, courteous and efficient guest service is offered, following the standards and sequence of service. Establish and maintain adequate equipment and product par stock. Ability to stay current with F&amp;B offerings in the area and international trends in order to drive activations and pop-ups that are relevant to the market.</p><p><strong>Desired Candidate Profile</strong></p><p>Two + years' experience years of previous managerial experience in fast paced Food and Beverage setting required, preferably in a luxury resort environment. Previous experience with MICROS or other POS systems preferred. Must have working knowledge of division operations, service, cost control, labor control and accounting. Requires the ability to operate computer equipment and knowledge of Open Table and Microsoft applications. Elevated Leadership skills and cross-cultural sensitivity, and customer service orientation Guest centricity and understanding the importance of guest s preferences.</p>

<p>Are you an ambitious leader who thrives in a fast-paced environment and enjoys building both people and business?<br></p><p>We are currently recruiting General Managers for several of our new fitness facilities in Kuwait.</p><p>This is a hands-on leadership role suited to an energetic, commercially minded professional who is passionate about member experience, team development, sales performance and business growth.</p><br><p>As General Manager, you will be responsible for the day-to-day operations of the club while leading from the front and ensuring the highest standards of customer service, team performance and member engagement.<br></p><p>Key Responsibilities</p><ul><li><p>Oversee daily club operations</p></li><li><p>Lead, motivate and develop a small team</p></li><li><p>Drive membership sales and revenue growth</p></li><li><p>Manage lead generation, follow-up and conversion processes</p></li><li><p>Ensure exceptional member experience and retention</p></li><li><p>Monitor club KPIs and business performance</p></li><li><p>Maintain operational standards and club presentation</p></li><li><p>Build strong relationships within the local community</p></li><li><p>Support marketing and promotional initiatives</p></li><li><p>Handle member enquiries and resolve issues professionally</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Who We’re Looking For</p><ul><li><p>Previous experience in a management, sales or leadership role</p></li><li><p>Strong communication and interpersonal skills</p></li><li><p>Proven ability to achieve sales targets and business objectives</p></li><li><p>Highly organised and proactive</p></li><li><p>Confident leading a team while remaining hands-on</p></li><li><p>Passionate about health, fitness and customer service</p></li><li><p>Positive, energetic and solutions-focused mindset</p></li><li><p>Arabic language skills are advantageous but not essential</p></li><li><p>GCC experience is advantageous but not essential<br></p></li></ul><p>What We Offer</p><ul><li><p>Competitive Salary</p></li><li><p>Attractive Commission & Incentive Structure</p></li><li><p>Medical Insurance</p></li><li><p>Career Development Opportunities</p></li><li><p>Supportive Team Environment</p></li><li><p>Full-Time Employment<br></p></li></ul><p>Working Schedule</p><ul><li><p>6 Days Per Week</p></li><li><p>8 Hours Per Day</p></li></ul><br><p>This role is ideal for a driven individual who enjoys both leadership and business development and wants to play a key role in the continued growth of a successful fitness facility.</p><p>If you are passionate about fitness, people and sales, we would love to hear from you.</p><p><br></p><p>Apply today with your CV.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Director of E-commerce &amp; Marketing <p>Function: Commercial / Marketing</p><br> <p>Scope: E-commerce, Brand, Digital, Performance Marketing, CRM, Loyalty, Content, PR &amp; Influencer Marketing</p><br> <p>Location: Kuwait</p><br> <p><strong>Role Overview</strong></p><br> <p>We’re on the lookout for an experienced Director of E-commerce &amp; Marketing to lead the development of an integrated, commercially focused marketing and digital commerce function for a consumer goods business. The role will combine brand leadership with direct accountability for e-commerce growth, digital performance, customer engagement, CRM and loyalty, content, partnerships and measurable marketing effectiveness.</p><br> <p>The successful candidate will be expected to strengthen the organization’s digital and e-commerce capabilities, elevate brand positioning, build scalable customer acquisition and retention programs, and create a clear link between marketing investment and commercial outcomes.</p><br> <p><strong>Key Responsibilities</strong></p><br> <p><strong>E-commerce &amp; Digital Commerce</strong></p><br> <ul><li><p>Own the overall e-commerce strategy and roadmap, with responsibility for sustainable online revenue growth and customer experience.</p><br></li><li><p>Develop the capabilities required to support regional and international e-commerce, including localization, payments, pricing, fulfilment, returns, SEO and market-specific requirements.</p><br></li><li><p>Lead website trading, online merchandising, product launches, promotional calendars and product availability.</p><br></li><li><p>Own key commercial metrics including conversion, average order value, units per transaction, revenue contribution and cart abandonment.</p><br></li><li><p>Assess relevant marketplace opportunities based on brand fit, economics, acquisition potential and strategic value.</p><br></li><li><p>Continuously improve the end-to-end online customer journey from discovery through checkout, fulfilment and post-purchase engagement.</p><br></li></ul> <p><strong>Brand &amp; 360° Marketing</strong></p><br> <ul><li><p>Define and strengthen brand positioning, purpose, personality, tone of voice, visual direction and overall brand narrative.</p><br></li><li><p>Lead integrated brand campaigns, product launches, creative direction, partnerships, collaborations and retail marketing initiatives.</p><br></li><li><p>Ensure brand activity is supported by clear objectives, disciplined planning and measurable commercial outcomes.</p><br></li><li><p>Build a cohesive marketing calendar that connects brand, retail, digital, e-commerce and customer priorities.</p><br></li></ul> <p><strong>Digital &amp; Performance Marketing</strong></p><br> <ul><li><p>Lead paid social, paid search, SEO/SEM, retargeting, affiliate and other performance channels.</p><br></li><li><p>Own customer acquisition efficiency and performance measurement, including CAC, ROAS, traffic quality and conversion optimization.</p><br></li><li><p>Use data and experimentation to improve media effectiveness, digital conversion and marketing ROI.</p><br></li></ul> <p><strong>Social Media, Content, PR Influencer Marketing</strong></p><br> <ul><li><p>Lead the social media and content strategy across priority digital channels.</p><br></li><li><p>Build a structured content engine covering campaign content, product storytelling, education, community, user-generated content and retail activation.</p><br></li><li><p>Develop a more structured influencer and KOL model spanning high-reach awareness, regional credibility, engagement and conversion objectives.</p><br></li><li><p>Lead PR, partnerships and relevant external brand-building initiatives, supported by clear performance measurement.</p><br></li></ul> <p><strong>CRM, Loyalty &amp; Customer Retention</strong></p><br> <ul><li><p>Own the customer database, segmentation, CRM automation, lifecycle marketing, personalization and customer analytics.</p><br></li><li><p>Develop and scale a customer loyalty proposition appropriate to the brand and target customer segments.</p><br></li><li><p>Build automated customer journeys across acquisition, post-purchase, replenishment, cross-sell, win-back and retention.</p><br></li><li><p>Increase repeat purchase, customer lifetime value, retention and contribution from CRM and loyalty initiatives.</p><br></li></ul> <p><strong>Leadership &amp; Capability Building</strong></p><br> <ul><li><p>Build, lead and develop a high-performing team across e-commerce, brand, performance marketing, content, social media, CRM, loyalty and customer analytics.</p><br></li><li><p>Define clear ways of working, priorities, ownership and performance standards across the function.</p><br></li><li><p>Manage agencies and external partners effectively, ensuring strong commercial discipline and delivery quality.</p><br></li><li><p>Partner closely with commercial, retail, operations, technology and other internal stakeholders to deliver shared growth objectives.</p><br></li></ul> <p><strong>Key Performance Indicators</strong></p><br> <p>E-commerce revenue and revenue growth</p><br> <p>E-commerce contribution to total business</p><br> <p>Conversion rate and average order value</p><br> <p>Customer acquisition cost and ROAS</p><br> <p>Marketing ROI and revenue attribution</p><br> <p>Brand awareness, reach and engagement</p><br> <p>Repeat purchase, retention and customer lifetime value</p><br> <p>CRM penetration and loyalty contribution</p><br> <p>Website availability, fulfilment performance and return rate</p><br> <p>International / regional e-commerce growth where applicable</p><br> <p><strong>Key Competencies</strong></p><br> <p> Brand building</p><br> <p> E-commerce</p><br> <p> Performance marketing</p><br> <p> CRM &amp; loyalty</p><br> <p> Customer analytics</p><br> <p> Commercial acumen</p><br> <p> Digital transformation</p><br> <p> Leadership</p><br> <p> Creative judgment</p><br> <p> Data-driven decision making</p><br> <p> Budget management</p><br> <p> Agency management</p><br> <p><strong>Knowledge &amp; Experience:</strong></p><br> <ul><li><p>10-15+ years of experience across marketing, e-commerce and digital, with broad exposure to</p><br></li><li><p>commercially driven consumer-facing businesses.</p><br></li><li><p>Minimum 5 years in a senior leadership role with responsibility for teams, budgets and cross-functional</p><br></li><li><p>execution.</p><br></li><li><p>Strong preference for candidates from consumer goods or adjacent premium consumer-facing categories.</p><br></li><li><p>Proven experience building or scaling integrated 360° marketing capabilities.</p><br></li><li><p>Strong e-commerce, digital and performance marketing experience with clear commercial accountability.</p><br></li><li><p>Hands-on experience with CRM, customer lifecycle management and loyalty is strongly preferred.</p><br></li><li><p>GCC market experience is required.</p><br></li><li><p>International brand or multi-market experience is highly desirable.</p><br></li><li><p>Bachelor’s degree in Marketing, Business, Digital Commerce or a related field.</p><br></li></ul> <br> <br> </div>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As an IT coordinator, you’re not just providing comprehensive IT support – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li><strong>Provide exceptional service:</strong> Promptly address technology equipment and connectivity service requests to ensure smooth operation of technology infrastructure, IT systems, and cellular services in compliance with Hilton Technology Network (HTN) standards.</li> <li><strong>Keep tech equipment running smoothly:</strong> Maintain and manage inventory of technology equipment, hardware, software, and related assets.</li> <li><strong>Perform tech installations:</strong> Install, set up, and break down A/V, communication, networking, and IT equipment in guest rooms, meeting spaces, and hotel work areas.</li> <li><strong>Provide end-user training:</strong> Offer technical support and training for hardware and software issues.</li> <li><strong>Handle guest billing:</strong> Process equipment and service billing for guests, address internal and external concerns, and authorize necessary billing adjustments to ensure guest satisfaction.</li> <li><strong>Document maintenance activities:</strong> Record completed repairs, routine maintenance, and special service requests for all technology equipment and flag any issues requiring further attention.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality; acting with integrity and always doing the right thing; inspiring others through leadership; a belief that teamwork drives the best outcomes; a sense of ownership and accountability; and a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>ROLE RESPONSIBILITIES</b></p><ul><li>Social Media Management: Plan, manage, and optimize the company’s social media platforms (Instagram, LinkedIn, Twitter/X, TikTok, etc.) to enhance brand presence, engagement, and follower growth.</li><li>Monitor performance metrics and adjust strategies accordingly. </li><li> Video Production &amp; Editing: Conceptualize, shoot, and edit high-quality video content for campaigns, product highlights, promotions, and digital channels using phone/camera and professional editing tools. </li><li> On-Camera Presence &amp; Product Showcasing: Act as an on-screen presenter when required to highlight products and services, shoot promotional videos, and represent the brand professionally through the phone or camera. </li><li> Creative Design: Develop visually engaging graphics, banners, social media posts, and marketing materials aligned with brand guidelines for various marketing needs including digital and print.</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Social media engagement rate and follower growth </li><li>Number of video content pieces produced per month </li><li>Quality and consistency of design output aligned with brand guidelines </li><li>Timely delivery of marketing materials and campaign assets</li><li>Bachelor’s degree in marketing, Graphic Design, Media, Communications, or a related field. </li><li>Minimum 2 years of experience in social media management, video production, and/or graphic design.</li><li>Proficiency in video editing tools (e.g., Adobe Premiere Pro, CapCut) and design tools (e.g., Adobe Photoshop, Illustrator, Canva).</li><li>Strong understanding of social media platforms and digital marketing trends. Presentable appearance and comfort in front of the camera for product shoots and video content.</li><li>&nbsp;AI Skills &amp; Knowledge is a must.</li></ul><p> </p><p> </p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>•</span></span><span><span>Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:</span></span><br><span><span>•</span></span><span><span>Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards</span></span><br><span><span>•</span></span><span><span>Ensure restaurant operating equipment is clean and in working order</span></span><br><span><span>•</span></span><span><span>Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy</span></span><br><span><span>•</span></span><span><span>Welcoming guests to the Restaurant, by using the Restaurant name</span></span><br><span><span>•</span></span><span><span>Inquiring if they have a reservation and noting it in the reservation book if they do</span></span><br><span><span>•</span></span><span><span>Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book</span></span><br><span><span>•</span></span><span><span>Being attentive to guest requests</span></span><br><span><span>•</span></span><span><span>Escort guests to their preferred table or reserved table and seat guests according to restaurant standards</span></span><br><span><span>•</span></span><span><span>Take telephone bookings and document in the Reservation book according to restaurant standards</span></span><br><span><span>•</span></span><span><span>Train wait staff and bus staff in hostess standards</span></span><br><span><span>•</span></span><span><span>Be attentive to guests and resolve their complaints where possible, reporting all incidents to your supervisor</span></span><br><span><span>•</span></span><span><span>Maintain responsibility of cleanliness of hostess stations</span></span><br><span><span>•</span></span><span><span>Maintain responsibility of cleanliness of all menus and drink menus</span></span><br><span><span>•</span></span><span><span>Assist with beverage service</span></span><br><span><span>•</span></span><span><span>Maintain detailed knowledge of menu, including daily specials</span></span><br><span><span>•</span></span><span><span>Ensure tables are cleared quietly and efficiently</span></span><br><span><span>•</span></span><span><span>Carry food and beverage trays in a safe manner to minimize breakages</span></span><br><span><span>•</span></span><span><span>Complete dockets accurately and clearly</span></span><br><span><span>•</span></span><span><span>Maintain current information on all general activities of the hotel</span></span><br><p><span><span><strong>Self-Management</strong></span></span></p><br><span><span>•</span></span><span><span>Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook&nbsp;</span></span><br><span><span>•</span></span><span><span>Comply with Company Grooming Standards&nbsp;</span></span><br><span><span>•</span></span><span><span>Comply with Time and Attendance Policies</span></span><br><span><span>•</span></span><span><span>Actively participate in training and development programs and maximize opportunities for self-development </span></span><br><p><span><span><strong><u>Customer Service</u></strong></span></span></p><br><span><span>•</span></span><span><span>Demonstrate service attributes in accordance with industry expectations and company standards including:</span></span><br><span><span>•</span></span><span><span>Being attentive to Guests</span></span><br><span><span>•</span></span><span><span>Accurately and promptly fulfilling Guests requests</span></span><br><span><span>•</span></span><span><span>Anticipate Guests needs</span></span><br><span><span>•</span></span><span><span>Maintain a high level of knowledge which affects the Guest experience</span></span><br><span><span>•</span></span><span><span>Demonstrating a ‘service’ attitude</span></span><br><span><span>•</span></span><span><span>Taking appropriate action to resolve guest complaints</span></span><br><span><span>•</span></span><span><span>Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers</span></span><br><p><span><span><strong><u>Health, Safety and Security</u></strong></span></span></p><br><span><span>•</span></span><span><span>Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety&nbsp;</span></span><br><span><span>•</span></span><span><span>Familiarise yourself with emergency and evacuation procedures</span></span><br><span><span>•</span></span><span><span>Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager</span></span><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Receptionist is the first point of contact for clients at Nail Station Salon. The role is responsible for delivering exceptional customer service by welcoming clients, managing appointments, handling inquiries, processing payments, and ensuring the smooth day-to-day operation of the salon reception. The Receptionist plays a key role in creating a warm, professional, and organized experience for every client.</p><p><br></p><p><b>Key Responsibilities</b></p><p><b>Customer Service</b></p><ul><li>Greet and welcome clients in a friendly and professional manner.</li><li>Ensure every client receives a positive and personalized salon experience.</li><li>Respond promptly to client inquiries via phone, WhatsApp, social media, or in person.</li><li>Handle customer concerns professionally and escalate issues to the Salon Manager when necessary.</li><li>Maintain client confidentiality and professionalism at all times.</li></ul><p><b>Appointment Management</b></p><ul><li>Schedule, confirm, reschedule, and cancel appointments using the salon booking system.</li><li>Coordinate appointments efficiently to maximize therapist utilization.</li><li>Send appointment reminders and follow up on missed appointments.</li><li>Manage walk-in clients while minimizing waiting times.</li></ul><p><b>Reception &amp; Administration</b></p><ul><li>Maintain an organized and welcoming reception area.</li><li>Register new clients and update customer records accurately.</li><li>Answer incoming calls and direct inquiries appropriately.</li><li>Assist with administrative tasks including filing, reports, and daily documentation.</li><li>Coordinate communication between clients and salon staff.</li></ul><p><b>Cashiering &amp; Sales</b></p><ul><li>Process cash, card, and digital payments accurately.</li><li>Balance the cash register and prepare daily sales reports.</li><li>Promote salon services, memberships, packages, and retail products.</li><li>Support upselling and cross-selling opportunities to achieve sales targets.</li><li>Issue invoices and receipts as required.</li></ul><p><b>Operational Support</b></p><ul><li>Monitor appointment flow and communicate schedule changes to technicians.</li><li>Ensure reception supplies are adequately stocked.</li><li>Assist in maintaining salon cleanliness and presentation standards.</li><li>Support promotional campaigns, events, and seasonal offers.</li><li>Perform other duties assigned by management.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Qualifications: </b></p><ul><li>Previous experience as a Receptionist, Customer Service Representative, or Front Desk Officer, preferably within a salon, spa, beauty, or hospitality environment.</li><li>Experience using appointment booking systems is preferred.</li></ul><p><br></p><p><b>Skills &amp; Competencies</b></p><ul><li>Excellent customer service and interpersonal skills.</li><li>Strong communication skills in English; Arabic is an advantage.</li><li>Professional appearance and positive attitude.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to work efficiently in a fast-paced environment.</li><li>Good computer skills (Microsoft Office and appointment/POS systems).</li><li>Cash handling and basic accounting skills.</li><li>Problem-solving and conflict resolution abilities.</li><li>Sales-oriented with the ability to promote services and retail products.</li><li>Team player with a high level of professionalism and reliability.</li></ul><p><br></p><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Customer satisfaction and service quality.</li><li>Appointment booking accuracy and schedule utilization.</li><li>Reception response time to calls and messages.</li><li>Client retention and repeat bookings.</li><li>Retail product and service upselling performance.</li><li>Daily cash reconciliation accuracy.</li><li>Attendance, punctuality, and professionalism.</li><li>Accuracy of client records and administrative documentation.</li><li>Compliance with Nail Station Salon policies and service standards.</li></ul><p><br></p><p><br></p></div>