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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Commercial Project Manager <p>Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.</p><br><br> <p>We’re looking for a <strong>Commercial Project Manager</strong> to join our team. In this role, you will be the engine behind our local growth, leading high-impact commercial projects and using data-driven insights to refine our Consumer Value Proposition (CVP).</p><br><br> <p>Get to know our Commercial team — what drives us, how we work, and what you can expect.</p><br><br> What You’ll Be Doing <p>You will lead the end-to-end execution of strategic initiatives, acting as the connective tissue between Marketing, Operations, and Account Management. This role is a blend of project management, commercial strategy, and data analysis.</p><br><br> <p>Here’s what your day-to-day might look like:</p><br><br> <ul> <li> <p><strong>End-to-End Project Leadership:</strong> Lead key commercial projects from planning and delivery tracking to post-implementation reviews.</p><br><br> </li> <li> <p><strong>Cross-Functional Orchestration:</strong> Serve as the primary bridge between Marketing, Operations, and Account Management to ensure campaigns and shared priorities are executed seamlessly.</p><br><br> </li> <li> <p><strong>CVP Optimization:</strong> Use data and analysis to refine our Consumer Value Proposition, focusing on selection, affordability, and overall customer experience.</p><br><br> </li> <li> <p><strong>Market Intelligence:</strong> Monitor competitor moves and market trends to inform strategic planning and stay ahead of the curve.</p><br><br> </li> <li> <p><strong>Strategic Reporting:</strong> Own the reporting for growth and CVP metrics, providing the business with the data needed for evidence-based decision-making.</p><br><br> </li> <li> <p><strong>Go-To-Market Execution:</strong> Lead the local rollout of cross-functional initiatives, ensuring effective coordination across all departments.</p><br><br> </li> </ul> What You’ll Need to Thrive <p>Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:</p><br><br> <ul> <li> <p><strong>Strategic Experience:</strong> Minimum 4 years of work experience, with at least 2 years specifically in project management or commercial strategy roles.</p><br><br> </li> <li> <p><strong>Analytical Prowess:</strong> Proficiency in Excel/Google Sheets and a track record of using data to drive commercial outcomes. Experience with <strong>Looker</strong> is a strong plus.</p><br><br> </li> <li> <p><strong>Commercial Mindset:</strong> A pragmatic problem-solver who can navigate ambiguity and prioritise effectively in a high-growth environment.</p><br><br> </li> <li> <p><strong>Effective Communicator:</strong> Excellent interpersonal skills with the ability to influence cross-functional stakeholders and coordinate complex teams.</p><br><br> </li> <li> <p><strong>Financial Literacy:</strong> A good understanding of P&amp;L dynamics and financial modelling is preferred.</p><br><br> </li> <li> <p><strong>Industry Background:</strong> Experience in marketplace, consumer tech, FMCG, or consulting is highly desirable.</p><br><br> </li> </ul> Why Join Us? <p>At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.</p><br><br> <p>We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:</p><br><br> <p> <strong>Make a visible impact every day</strong></p><br><br> <p>Your work directly improves experiences for customers, partners, and riders.</p><br><br> <p> <strong>Learn fast in an entrepreneurial environment</strong></p><br><br> <p>Work close to the market with autonomy, pace, and real responsibility.</p><br><br> <p> <strong>Build a career, not just a role</strong></p><br><br> <p>Stretch yourself, develop new skills, and grow as the business evolves.</p><br><br> <p> <strong>Deliver together in an inclusive culture</strong></p><br><br> <p>Collaborative, values-driven teams that support how you work best.</p><br><br> <p>We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.</p><br><br> Diversity, Equity and Inclusion <p>At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.</p><br><br> <p>We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.</p><br><br> <p>If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!</p><br><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Quality Assurance Goals<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Conducts monthly audit to ensure compliance with company and brand standards<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Directs property quality efforts to address critical customer requirements.<br>• Assists with regional and/or company-wide implementation of company best practices.<br>• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.<br>Managing Quality Tools<br>• Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.<br>• Uses data collection methods to compile, display, track, and analyze defect trends.<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes issues and identifies trends.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Models service behaviors that meet or exceed guest expectations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.<br><br>We’re looking for a Commercial Project Manager to join our team. In this role, you will be the engine behind our local growth, leading high-impact commercial projects and using data-driven insights to refine our Consumer Value Proposition (CVP).<br><br>Get to know our Commercial team — what drives us, how we work, and what you can expect.<br><br>What You’ll Be Doing<br><br>You will lead the end-to-end execution of strategic initiatives, acting as the connective tissue between Marketing, Operations, and Account Management. This role is a blend of project management, commercial strategy, and data analysis.<br><br>Here’s What Your Day-to-day Might Look Like<br><br>End-to-End Project Leadership: Lead key commercial projects from planning and delivery tracking to post-implementation reviews. Cross-Functional Orchestration: Serve as the primary bridge between Marketing, Operations, and Account Management to ensure campaigns and shared priorities are executed seamlessly. CVP Optimization: Use data and analysis to refine our Consumer Value Proposition, focusing on selection, affordability, and overall customer experience. Market Intelligence: Monitor competitor moves and market trends to inform strategic planning and stay ahead of the curve. Strategic Reporting: Own the reporting for growth and CVP metrics, providing the business with the data needed for evidence-based decision-making. Go-To-Market Execution: Lead the local rollout of cross-functional initiatives, ensuring effective coordination across all departments.<br><br>What You’ll Need To Thrive<br><br>Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:<br><br>Strategic Experience: Minimum 4 years of work experience, with at least 2 years specifically in project management or commercial strategy roles. Analytical Prowess: Proficiency in Excel/Google Sheets and a track record of using data to drive commercial outcomes. Experience with Looker is a strong plus. Commercial Mindset: A pragmatic problem-solver who can navigate ambiguity and prioritise effectively in a high-growth environment. Effective Communicator: Excellent interpersonal skills with the ability to influence cross-functional stakeholders and coordinate complex teams. Financial Literacy: A good understanding of P&L dynamics and financial modelling is preferred. Industry Background: Experience in marketplace, consumer tech, FMCG, or consulting is highly desirable.<br><br>Why Join Us?<br><br>At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.<br><br>We’re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better. Working Here You Can Expect To<br><br>???? Make a visible impact every day<br><br>Your work directly improves experiences for customers, partners, and riders.<br><br>???? Learn fast in an entrepreneurial environment<br><br>Work close to the market with autonomy, pace, and real responsibility.<br><br>???? Build a career, not just a role<br><br>Stretch yourself, develop new skills, and grow as the business evolves.<br><br>???? Deliver together in an inclusive culture<br><br>Collaborative, values-driven teams that support how you work best.<br><br>We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find out more about how we hire here.<br><br>Diversity, Equity and Inclusion<br><br>At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.<br><br>We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.<br><br>If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Profitability and Departmental Budgets<br>• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.<br>• Reviews financial reports and statements to determine how Operations is performing against budget.<br>• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.<br>• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.<br>• Strives to maintain profit margins without compromising guest or employee satisfaction.<br>• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.<br>• Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.<br>• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.<br>• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Makes and executes key decisions to keep property moving forward towards achievement of goals.<br>Managing Property Operations<br>• Strives to improve service performance.<br>• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.<br>• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.<br>• Ensures core elements of the service strategy are in place to produce the desired results.<br>• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.<br>Leading Property Operations Teams<br>• Establishes a vision for product and service delivery on property.<br>• Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.<br>• Ensures employees are treated fairly and equitably.<br>Managing and Conducting Human Resources Activities<br>• Observes service behaviors of employees and providing feedback to individuals and/or managers.<br>• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.<br>• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.<br>• Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.<br>• Stays knowledgeable of leadership talent in the property.<br>• Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Job summary</h4> <p>Functions as the strategic business leader of property operations and acts as general manager in his/her absence. Areas of responsibility include front office, retail/gift shops, recreation/fitness center, housekeeping, security/loss prevention, engineering/maintenance, food and beverage/culinary, and event management, where applicable. Position works with direct reports (executive committee members and department heads) to develop and implement the operations strategy and ensure implementation of the brand service strategy and brand initiatives. The position ensures operations meet the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes financial performance. As a member of the executive committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in business administration, hotel and restaurant management, or related major; 8 years’ experience in management operations, sales and marketing, or related professional area. OR</li> <li>4-year bachelor's degree in business administration, hotel and restaurant management, or related major; 6 years’ experience in management operations, sales and marketing, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing profitability and departmental budgets</strong></p> <ul> <li>Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li> <li>Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.</li> <li>Reviews financial reports and statements to determine how operations is performing against budget.</li> <li>Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.</li> <li>Works with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.</li> <li>Strives to maintain profit margins without compromising guest or employee satisfaction.</li> <li>Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.</li> <li>Coaches and supports operations team to effectively manage occupancy and rate, wages, and controllable expenses.</li> <li>Reviews the wage progress report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.</li> <li>Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> <li>Makes and executes key decisions to keep property moving forward towards achievement of goals.</li> </ul> <p><strong>Managing property operations</strong></p> <ul> <li>Strives to improve service performance.</li> <li>Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.</li> <li>Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li> <li>Ensures core elements of the service strategy are in place to produce the desired results.</li> <li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li> </ul> <p><strong>Leading property operations teams</strong></p> <ul> <li>Establishes a vision for product and service delivery on property.</li> <li>Champions the brand’s service vision for product and service delivery and ensures alignment amongst the property leadership team.</li> <li>Ensures employees are treated fairly and equitably.</li> </ul> <p><strong>Managing and conducting human resources activities</strong></p> <ul> <li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li> <li>Hires operations management team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.</li> <li>Conducts annual performance appraisals with direct reports according to standard operating procedures.</li> <li>Utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li> <li>Stays knowledgeable of leadership talent in the property.</li> <li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings, and models desired service behaviors in all interactions with guests and employees.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.<br>CORE WORK ACTIVITIES<br>Leading Guest Services Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Ensures recognition of employees is taking place across areas of responsibility.<br>• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>Maintaining Guest Services and Front Desk Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.<br>• Manages department controllable expenses to achieve or exceed budgeted goals.<br>Managing Projects and Policies<br>• Ensures compliance with all Front Office policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.<br>• Strives to improve service performance.<br>• Empowers employees to provide excellent customer service.<br>• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Responds to and handles guest problems and complaints.<br>• Observes service behaviors of employees and provides feedback to individuals and/or managers.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Establishes challenging, realistic and obtainable goals to guide operation and performance.<br>• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures employees are treated fairly and equitably.<br>• Manages employee progressive discipline procedures for Front Office Staff.<br>• Administers the performance appraisal process for direct report managers.<br>• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers in the Hotel s Banquet Department to ensure that established cultural and core standards are met; long-range strategic planning for Banquets operation. The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Coordinate set-up requirements for hotel and off-site functions according to the banquet event order, communicate directly with group contacts, Catering Managers, and Conference Services Managers to ensure that all details of the function are carried out, ensure quality and timeliness of all food items, in an elegantly appointed environment dedicated to an attentive and distinctive experience. The ability to work closely with the Director of Food &amp; Beverage, Executive Chef, and Director of Catering to design an effective menu while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments. Ability to plan and manage Hotel outdoor catering business. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. Observe physical condition of facilities and equipment in the banquet area and make recommendations for corrections and improvements as needed.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>3 5 years of prior experience in high-volume banquet operations, preferably within the GCC. Excellent written and verbal communication skills in English, with Arabic proficiency considered an advantage. Strong financial awareness along with effective leadership, adaptability, and creativity. Strong coaching and employee development capabilities, with excellent organizational skills, multitasking ability, and attention to detail. Good F&amp;B knowledge with understanding of menu planning</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>As an Event Service Manager, you will enjoy to assisting,&nbsp;leading, motivating and driving the event service team function of the largest conference and convention hotel in Kuwait. We are looking for female managers to manage female events in our property.</span></span></p><br> <p><span><span>The flexible event space covers over 6000 sqm and you will be responsible to manage all event types in and outside the hotel.</span></span></p><br> <p><span><span>This role requires hands on leadership with strong people management, communications and organizational skills to ensure the smooth and efficient management of the event service team, while ensuring that the department aligns perfectly with the hotel operational strategies and brand standards.</span></span><br> </p><br><br><b>Qualifications:</b><br><ul> <li>Strong operational leadership skills with a proven track record in weddings</li> <li>An instinctive eye for detail and a very keen passion for quality and detail work</li> <li>Leadership qualities with a relentless and infectious passion for creativity and quality</li> <li>Someone with an entrepreneurial mind set that thrives in fast pace environments</li> <li>Refined verbal communication skills (English &amp; Arabic)</li> <li>Proficient in computer skills</li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>The Assistant Manager </span><span>is responsible for</span><span> serving customers on the shop floor and supporting the shop/department managers in ensuring efficient shop operations and </span><span>maintaining</span><span>high standards</span><span> of customer service.</span></span></p><br><br><br> <br> <ul><li><p><span><span>Greet customers warmly and offer expert advice to </span><span>assist</span><span> in their purchase decisions, ensuring alignment with quality and customer service standards.</span></span></p><br></li></ul><br><ul><li><p><span><span>Assist</span><span> the managers in </span><span>maintaining</span><span> inventories and placing product orders to ensure effective stock management and availability of products.</span></span></p><br></li></ul><br><ul><li><p><span><span>Report operational issues promptly and address customer complaints, providing solutions or escalating as needed to ensure both operational efficiency and customer satisfaction.</span></span></p><br></li></ul><br><ul><li><p><span><span>Prepare detailed reports on key performance indicators (KPIs), sales trends, inventory status, and team productivity to keep managers informed and support effective decision-making.</span></span></p><br></li></ul><br><ul><li><p><span><span>Assist</span><span> in scheduling staff to align efficiently with operational needs while </span><span>optimizing</span><span> costs for the shop/department.</span></span></p><br></li></ul><br><ul><li><p><span><span>Assign routine and non-routine tasks to sales associates, cashiers, and coordinators to </span><span>optimize</span><span> operational efficiency and ensure tasks are completed effectively.</span></span></p><br></li></ul><br><ul><li><p><span><span>Supervise the shop's opening and closing processes to ensure compliance with established procedures for petty cash, reporting, and other requirements. Ensure </span><span>accurate</span><span> delivery to the accounting department </span><span>in accordance with</span><span> company policies and security </span><span>standards</span><span> as necessary.</span></span></p><br></li></ul><br><ul><li><p><span><span>Communicate sales plans and targets to the shop/department team, </span><span>monitor</span><span> their performance continuously, and </span><span>advise</span><span> upper management on necessary corrective actions.</span></span></p><br></li></ul><br><ul><li><p><span><span>Specific for KIKO: Coach the team on products, makeup application techniques, and selling techniques to deliver KIKO customer experience.</span></span></p><br></li></ul><br><ul><li><p><span><span>Assist</span><span> in training, motivating, and evaluating the team to ensure that the necessary skill base is met, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.</span></span></p><br></li></ul><br><br> <br> <p><span><span>Customer Focus</span></span></p><br><br><p><span><span>Builds strong customer relationships and delivers customer-centric solutions. For example, </span><span>keeps</span><span> in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to </span><span>determine</span><span> some creative </span><span>new ideas</span><span>.</span></span></p><br><br><p><span><span>Directs Work</span></span></p><br><br><p><span><span>Provides direction, delegating, and removing obstacles to get work done. For example, asks questions to understand the desired outcomes for the role; confirms accountabilities with others so that work can be done effectively and efficiently; informs stakeholders when there are delays or problems that will affect them.</span></span></p><br><br><p><span><span>Manages Conflict</span></span></p><br><br><p><span><span>Handles conflict situations effectively, with a minimum of noise. For example, takes a positive approach to conflicts; helps dispel tension; seeks guidance and feedback on managing conflict; delivers controversial viewpoints candidly and sensitively; does not take arguments personally.</span></span></p><br><br><p><span><span>Develops Talent</span></span></p><br><br><p><span><span>Develops people to meet both their career goals and the organization's goals. For example, shares own experience and </span><span>expertise</span><span> with others if asked. Provides constructive feedback and other support for other people's development.</span></span></p><br><br><p><span><span>Nimble Learning</span></span></p><br><br><p><span><span>Learns through experimentation when tackling </span><span>new problems</span><span>, using both successes and failures as learning fodder. For example, experiments to find the best possible solution and </span><span>gains</span><span> insight from test cases. Makes use of new concepts and principles when addressing problems. </span><span>Learns</span><span> from mistakes to avoid repeating them.</span></span></p><br><br><br> </div>

ICT Business Development Manager<br><br>Engineering& Technology<br><br> Job Id :100194469<br><br>×<br><br>Please enter details to report job<br><br>Name*<br><br>Email*<br><br>Reason to report<br><br>×<br><br>Description<br><br>Key Responsibilities:<br><br> Led growth for ICT products in Kuwait through new leads and client mining. Create sales opportunities and qualify leads. Manage sales pipeline and forecast revenue. Lead generation, sales closing, and account management. Build relationships with strategic and key customers. Respond to customer inquiries and manage correspondence. Collaborate with Presales for solution design and pricing. Compile tenders and develop proposals. Monitor competitor strategies and pricing. Maintain customer relationships throughout project delivery. Contribute with Enterprise & SME Account Managers to assist them in closing new PM/ITIL/CISA/CCIE/MCTIP/CCNP CA/CPA/DHR/DA Developing strategies that work to minimize financial risk. Analyzing market trends and competitors<br><br>For applications, please share an email of your CV to: recruitment@kw.zajil.com<br><br>Sales<br><br>Basic Details<br><br>Qualification<br><br>Posted : 17 days ago<br><br>Job Type : Full-Time<br><br>Company : Kuwait Jobs<br><br>Posted By: Sharmila Lakhani<br><br>Contact Info<br><br>Mobile : Not-Mentioned<br><br>Alternate Mobile : Not-Mentioned<br><br>Email : recruitment@kw.zajil.com

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>•</span></span><span><span>Support the Director of Sales in developing and implementing the hotel's strategic sales plan across all segments: corporate, MICE, leisure, and groups.</span></span><br><span><span>•</span></span><span><span>Identify, acquire, and manage key accounts, while nurturing long-term relationships with VIP clients, event organizers, and travel partners.</span></span><br><span><span>•</span></span><span><span>Personally entertain and host high-profile clients and guests to demonstrate the hotel’s offerings and standards of excellence.</span></span><br><span><span>•</span></span><span><span>Collaborate closely with the Marketing, Revenue, and Front Office teams to ensure alignment of sales strategies with branding and guest experience goals.</span></span><br><span><span>•</span></span><span><span>Conduct site inspections, FAM trips, client events, and on-property sales meetings with professionalism and attention to detail.</span></span><br><span><span>•</span></span><span><span>Analyze market trends, competitor activities, and customer feedback to adjust tactics and stay ahead of the competition.</span></span><br><span><span>•</span></span><span><span>Lead, mentor, and inspire a small team of sales managers and coordinators, supporting a culture of performance and luxury service delivery.</span></span><br><span><span>•</span></span><span><span>Represent the hotel at local and international trade shows, exhibitions, and networking events.</span></span><br><span><span>•</span></span><span><span>Prepare accurate forecasts, reports, and performance metrics as required by the Director of Sales and Executive Committee.</span></span><br><span><span>•</span></span><span><span>Ensure that all client interactions—whether in person, via email, or over the phone—reflect the standards of elegance and excellence that define the Hotel.</span></span><br><span><span>•</span></span><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Assistant Manager is responsible for serving customers on the shop floor and supporting the shop/department managers in ensuring efficient shop operations and maintaining high standards of customer service.</p><p>RESPONSIBILITIES</p><ul><li>Greet customers warmly and offer expert advice to assist in their purchase decisions, ensuring alignment with quality and customer service standards.</li><li>Assist the managers in maintaining inventories and placing product orders to ensure effective stock management and availability of products.</li><li>Report operational issues promptly and address customer complaints, providing solutions or escalating as needed to ensure both operational efficiency and customer satisfaction.</li><li>Prepare detailed reports on key performance indicators (KPIs), sales trends, inventory status, and team productivity to keep managers informed and support effective decision-making.</li><li>Assist in scheduling staff to align efficiently with operational needs while optimizing costs for the shop/department.</li><li>Assign routine and non-routine tasks to sales associates, cashiers, and coordinators to optimize operational efficiency and ensure tasks are completed effectively.</li><li>Supervise the shop's opening and closing processes to ensure compliance with established procedures for petty cash, reporting, and other requirements.</li><li>Ensure accurate delivery to the accounting department in accordance with company policies and security standards as necessary.</li><li>Communicate sales plans and targets to the shop/department team, monitor their performance continuously, and advise upper management on necessary corrective actions.</li><li>Specific for KIKO: Coach the team on products, makeup application techniques, and selling techniques to deliver KIKO customer experience.</li><li>Assist in training, motivating, and evaluating the team to ensure that the necessary skill base is met, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>LANGUAGE &amp; TECHNICAL SKILLS</p><p>Language Proficiency</p><ul><li>Fluency in English.</li></ul><p>Technical Skills</p><ul><li>Proficiency in MS Office.</li></ul><p>Specific Expertise</p><ul><li>Strong product knowledge.</li></ul><p><b>EDUCATION</b></p><ul><li>Bachelor's degree in a related field.</li></ul><p><b>EXPERIENCE</b></p><ul><li>General Experience: Five years of experience in Retail, or a similar role.</li><li>Managerial Experience: Two years of experience in a managerial role.</li></ul><p><b>BEHAVIORAL COMPETENCIES</b></p><ul><li>Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.</li><li>Directs Work: Provides direction, delegating, and removing obstacles to get work done. For example, asks questions to understand the desired outcomes for the role; confirms accountabilities with others so that work can be done effectively and efficiently; informs stakeholders when there are delays or problems that will affect them.</li><li>Manages Conflict: Handles conflict situations effectively, with a minimum of noise. For example, takes a positive approach to conflicts; helps dispel tension; seeks guidance and feedback on managing conflict; delivers controversial viewpoints candidly and sensitively; does not take arguments personally.</li><li>Develops Talent: Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and other support for other people's development.</li><li>Nimble Learning: Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, experiments to find the best possible solution and gains insight from test cases. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>•</span></span><span><span>Monitors competitors activities and assists in marketing intelligence</span></span><br><span><span>•</span></span><span><span>Refers sales leads to appropriate personnel within the IHG</span></span><br><span><span>•</span></span><span><span>Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business</span></span><br><span><span>•</span></span><span><span>Services existing business through management of account bases</span></span><br><span><span>•</span></span><span><span>Sell all facets of the hotel</span></span><br><span><span>•</span></span><span><span>Manage the corporate head office and the preferred hotel history for that company</span></span><br><span><span>•</span></span><span><span>Develop and maintain a regular pattern of sales calls, meeting with principals of target market</span></span><br><span><span>•</span></span><span><span>Provides direction on, and conducts market research and analysis</span></span><br><span><span>•</span></span><span><span>Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business</span></span><br><span><span>•</span></span><span><span>Builds profile within local market place through attendance at various events and local market place</span></span><br><span><span>•</span></span><span><span>Conduct client interviews</span></span><br><span><span>•</span></span><span><span>Entertain clients</span></span><br><span><span>•</span></span><span><span>Plan and conduct familiarization tours and site inspections</span></span><br><span><span>•</span></span><span><span>Travel when required to promote the hotel and develop potential business</span></span><br><span><span>•</span></span><span><span>Maintain regular contact with the IHG hotels in your region and the regional reservation office</span></span><br><span><span>•</span></span><span><span>Monitors existing business and inputs into sales strategy meetings to maximize business</span></span><br><span><span>•</span></span><span><span>Grows existing business and establishes and pursues leads which will develop business</span></span><br><span><span>•</span></span><span><span>Interfaces with operations on a timely basis</span></span><br><span><span>•</span></span><span><span>Initiates and prepares tenders for business</span></span><br><span><span>•</span></span><span><span>Assesses sales and marketing data</span></span><br><span><span>•</span></span><span><span>Assists with the preparation of new products and services</span></span><br><span><span>•</span></span><span><span>Assists in the evaluation of sales and marketing activities</span></span><br><span><span>•</span></span><span><span>Analyses sales mix and likely impact on hotel goals</span></span><br><span><span>•</span></span><span><span>Implement direction from Director of Sales and Marketing and Regional Managers</span></span><br><span><span>•</span></span><span><span>Liaison with advertising agency</span></span><br><span><span>•</span></span><span><span>Stock control of collateral</span></span><br><span><span>•</span></span><span><span>Collateral input</span></span><br><span><span>•</span></span><span><span>Execute advertising/creative briefs in a timely manner</span></span><br><span><span>•</span></span><span><span>Works with superior on manpower planning and management needs</span></span><br><span><span>•</span></span><span><span>Works with superior in the preparation and management of the Department’s budget</span></span><br><br> </div>

<p>Guildhall is currently recruiting for a Contracts Manager on behalf of a leading international contractor delivering major building construction projects in Kuwait. This position will play a key role in managing post-contract administration, contractual risk, claims, variations and commercial matters throughout the project lifecycle. Key Responsibilities: - Manage post-contract commercial and contractual activities throughout the project lifecycle - Review contract conditions and identify contractual risks, obligations, and opportunities - Administer variations, claims, Extension of Time (EOT) submissions, and contractual correspondence - Prepare and negotiate contractual notices, change orders, and commercial documentation - Provide contractual support and guidance to project teams on commercial matters - Review construction drawings and monitor project progress from a contractual perspective - Coordinate with project managers, consultants, clients, and subcontractors on contractual issues - Ensure contractual compliance throughout project execution - Support dispute avoidance, negotiations, and resolution processes</p><p>- Bachelor's Degree in Civil Engineering or Construction Management - Minimum 10 years of experience in construction contracts management - Must possess a strong construction background with practical site experience and a solid understanding of construction methodology - Strong post-contract administration experience on major building projects - Extensive knowledge of FIDIC Contracts, contract administration, variations, claims, and Extension of Time (EOT) submissions - Practical site construction experience with a strong understanding of construction methodologies - Ability to review technical drawings and assess contractual implications of project changes - Experience managing contractual risks and commercial matters during project execution - Previous experience with international contractors or large-scale building projects is highly preferred - Excellent English communication, negotiation, and reporting skills</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.</p><p>CORE WORK ACTIVITIES</p><p>Managing Day-to-Day Room Service Operations</p><p>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Ensures property policies are administered fairly and consistently. Communicates areas in need of attention to staff and follows up to ensure follow through. Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</p><p>Leading Room Service Team</p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Celebrates successes and publicly recognizes the contributions of team members. Communicates performance expectations in accordance with job descriptions for each position. Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Observes service behaviors of employees and provides feedback to individuals. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Supervises service behaviors of employees and provides feedback to individuals.</p><p>Room Service Financial and Budgeting Goals</p><p>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction. Sets a positive example for guest relations. Handles guest problems and complaints. Participates in the employee performance appraisal process, providing feedback as needed.</p><p>Conducting Human Resource Activities</p><p>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job. Trains staff and monitors adherence to all cash handling and credit policies and procedures.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Recognizes good quality products and presentations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p><p></p></section>

<p>Guildhall is currently recruiting for a Contracts Manager on behalf of a leading international contractor delivering major building construction projects in Kuwait. This position will play a key role in managing post-contract administration, contractual risk, claims, variations and commercial matters throughout the project lifecycle. Key Responsibilities: - Manage post-contract commercial and contractual activities throughout the project lifecycle - Review contract conditions and identify contractual risks, obligations, and opportunities - Administer variations, claims, Extension of Time (EOT) submissions, and contractual correspondence - Prepare and negotiate contractual notices, change orders, and commercial documentation - Provide contractual support and guidance to project teams on commercial matters - Review construction drawings and monitor project progress from a contractual perspective - Coordinate with project managers, consultants, clients, and subcontractors on contractual issues - Ensure contractual compliance throughout project execution - Support dispute avoidance, negotiations, and resolution processes</p><p>- Bachelor's Degree in Civil Engineering or Construction Management - Minimum 10 years of experience in construction contracts management - Must possess a strong construction background with practical site experience and a solid understanding of construction methodology - Strong post-contract administration experience on major building projects - Extensive knowledge of FIDIC Contracts, contract administration, variations, claims, and Extension of Time (EOT) submissions - Practical site construction experience with a strong understanding of construction methodologies - Ability to review technical drawings and assess contractual implications of project changes - Experience managing contractual risks and commercial matters during project execution - Previous experience with international contractors or large-scale building projects is highly preferred - Excellent English communication, negotiation, and reporting skills</p>