وظائف كول سنتر في الكويت

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Skills and Behavioral Competencies</b></p><p><b>Communication:</b></p><ul><li> Ability to communicate effectively both verbally and in writing.</li><li> Ability to build and maintain professional relationships based on mutual respect with a wide range of colleagues.</li><li> Effective communication with others, including colleagues, supervisors, and other departments, through providing and exchanging information.</li></ul><p><b>Professional Skills and Competencies:</b></p><ul><li> Ability to persuade and influence others.</li><li> Confidence, assertiveness, and flexibility when dealing with customers.</li><li> Good knowledge of the specifications, features, advantages, and disadvantages of the products being sold.</li><li> Good knowledge of the company’s business, products, competitive advantages, and latest offers and promotions.</li><li> Sound judgment and the ability to make appropriate decisions at the right time.</li><li> Strong positive negotiation skills focused on achieving mutually beneficial outcomes, along with effective sales closing skills.</li><li> Ability to adapt to and deal effectively with different customer personalities and communication styles.</li><li> Knowledge of modern sales techniques and ability to apply them effectively.</li><li> Good product presentation and demonstration skills.</li><li> Ability to anticipate customer objections and address them efficiently and effectively using appropriate strategies.</li><li> Ability to coordinate activities and distribute workloads effectively.</li><li> Strong problem-solving skills.</li><li> Effective time-management skills, including the ability to work under pressure and complete tasks within established deadlines.</li><li> Proficiency in using internet-based tools and platforms and the ability to present products and services effectively.</li><li> Proficiency in using Customer Relationship Management (CRM) systems.</li><li> Ability to listen actively and deliver presentations in a creative and engaging manner.</li></ul><p><b>Languages:</b></p><ul><li> Proficient in Arabic, both spoken and written.</li></ul><p><b>Duties and Responsibilities:</b></p><ul><li> Execute and complete approved sales transactions and achieve the required sales targets.</li><li> Generate new sales opportunities by following up with potential customers through phone calls, emails, and other communication channels.</li><li> Refer qualified sales opportunities to the Sales Supervisor/Controller to complete the sales process.</li><li> Monitor sales performance data and achieved sales rates and submit reports to the direct supervisor.</li><li> Develop and maintain relationships with existing customers, respond to their inquiries, and attract new customers.</li><li> Monitor competitors’ activities in the market and provide reports to the direct supervisor on market trends, developments, and changes.</li><li> Identify factors affecting the company’s sales performance and recommend appropriate solutions to the direct supervisor.</li><li> Conduct field visits to points of sale in cooperative societies and central markets to ensure the quality and proper execution of activities.</li><li> Identify, monitor, and understand customers’ needs and requirements.</li><li> Monitor the sales inbox and the electronic systems used by the Sales Department.</li><li> Prepare customer invoices.</li><li> Manage and follow up on sales activities related to the assigned cooperative societies.</li><li> Monitor the activities and performance of sales representatives, data entry staff, and drivers.</li><li> Monitor product non-conformities, returns, and related cases.</li><li> Implement established operational procedures to control and monitor drivers’ movements.</li><li> Develop and maintain strong relationships with key decision-makers and influential stakeholders within the assigned cooperative societies and central markets.</li></ul><p><br></p><p><b>Qualifications:</b></p><ul><li>Bachelor's degree in Business Administration, Commerce, Economics, or equivalent</li><li>Diploma in Business Administration, Commerce, Economics, or equivalent</li><li>High School Diploma</li></ul><p><b>Experience:</b></p><ul><li>Fresh Graduate</li><li>Minimum 2 years of experience in sales and distribution, with at least 1 year in the food industry</li><li>Minimum 4 years of experience in sales and distribution, with at least 1 year in the food industry</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Communication</p><ul><li>Ability to communicate effectively both verbally and in writing.</li><li>Ability to build and maintain professional relationships based on mutual respect with a wide range of colleagues.</li><li>Effective communication with others, including colleagues, supervisors, and other departments, through providing and exchanging information.</li></ul><p>Professional Skills and Competencies</p><ul><li>Ability to persuade and influence others.</li><li>Confidence, assertiveness, and flexibility when dealing with customers.</li><li>Good knowledge of the specifications, features, advantages, and disadvantages of the products being sold.</li><li>Good knowledge of the company’s business, products, competitive advantages, and latest offers and promotions.</li><li>Sound judgment and the ability to make appropriate decisions at the right time.</li><li>Strong positive negotiation skills focused on achieving mutually beneficial outcomes, along with effective sales closing skills.</li><li>Ability to adapt to and deal effectively with different customer personalities and communication styles.</li><li>Knowledge of modern sales techniques and ability to apply them effectively.</li><li>Good product presentation and demonstration skills.</li><li>Ability to anticipate customer objections and address them efficiently and effectively using appropriate strategies.</li><li>Ability to coordinate activities and distribute workloads effectively.</li><li>Strong problem-solving skills.</li><li>Effective time-management skills, including the ability to work under pressure and complete tasks within established deadlines.</li><li>Proficiency in using internet-based tools and platforms and the ability to present products and services effectively.</li><li>Proficiency in using Customer Relationship Management (CRM) systems.</li><li>Ability to listen actively and deliver presentations in a creative and engaging manner.</li></ul><p>Languages</p><ul><li>Proficient in Arabic, both spoken and written.</li></ul><p>Duties and Responsibilities</p><ul><li>Execute and complete approved sales transactions and achieve the required sales targets.</li><li>Generate new sales opportunities by following up with potential customers through phone calls, emails, and other communication channels.</li><li>Refer qualified sales opportunities to the Sales Supervisor/Controller to complete the sales process.</li><li>Monitor sales performance data and achieved sales rates and submit reports to the direct supervisor.</li><li>Develop and maintain relationships with existing customers, respond to their inquiries, and attract new customers.</li><li>Monitor competitors’ activities in the market and provide reports to the direct supervisor on market trends, developments, and changes.</li><li>Identify factors affecting the company’s sales performance and recommend appropriate solutions to the direct supervisor.</li><li>Conduct field visits to points of sale in cooperative societies and central markets to ensure the quality and proper execution of activities.</li><li>Identify, monitor, and understand customers’ needs and requirements.</li><li>Monitor the sales inbox and the electronic systems used by the Sales Department.</li><li>Prepare customer invoices.</li><li>Manage and follow up on sales activities related to the assigned cooperative societies.</li><li>Monitor the activities and performance of sales representatives, data entry staff, and drivers.</li><li>Monitor product non-conformities, returns, and related cases.</li><li>Implement established operational procedures to control and monitor drivers’ movements.</li><li>Develop and maintain strong relationships with key decision-makers and influential stakeholders within the assigned cooperative societies and central markets.</li></ul><p><br></p><p><b>Qualifications:</b></p><ul><li>Bachelor's degree in Business Administration, Commerce, Economics, or equivalent</li><li>Diploma in Business Administration, Commerce, Economics, or equivalent</li><li>High School Diploma</li></ul><p><b>Experience:</b></p><ul><li>Fresh Graduate</li><li>Minimum 2 years of experience in sales and distribution, with at least 1 year in the food industry</li><li>Minimum 4 years of experience in sales and distribution, with at least 1 year in the food industry</li></ul><p><br></p><p><br></p></div>

Engagement details:Job Title: Loyalty Program Manager Client: Global Cards & Payments Firm End-client: Leading Bank Employment type: Initial 12-month contract with strong potential for extension Location: Onsite in Kuwait with travel required to Qatar Experience level: 5+ years<br>*Kuwaiti Nationals are Preferred for the role<br>Role Overview:Our client, a global leader in the Cards & Payments industry, is engaged with a leading bank in Kuwait and is seeking to onboard a Loyalty Program Manager. The consultant will act as a strategic advisor and trusted partner to the client, ensuring they achieve measurable business outcomes through their loyalty and customer engagement platform.<br>The role will drive platform adoption, deliver tangible value, and foster long-term relationships that lead to improved customer engagement, retention, and growth. The ideal candidate will have deep understanding of the cards systems, strong analytical skills, and the ability to drive business results through effective program management who will also serve as a connecting link between client stakeholders and internal teams, integrating marketing, CRM, loyalty, analytics, and operations to ensure that expectations, SLAs, and strategic objectives are consistently met.<br>Key Responsibilities:<br>Drive Adoption & Value Evangelize the loyalty and customer engagement platform with client stakeholders. Monitor platform usage, performance and customer behavior, and proactively recommend strategies to improve engagement, retention, and ROI.<br>Relationship Management. Serve as the primary point of contact for assigned accounts. Build trusted, long‑term relationships with stakeholders across Marketing, CRM, Loyalty, and Executive teams.<br>Strategic Guidance Provide best practices, playbooks, and use cases for loyalty program success, grounded in data and leading market standards. Translate data‑driven insights into clear recommendations for the client’s loyalty and customer engagement strategy.<br>Program Governance Lead and coordinate regular business reviews (e.g., QBRs) and status updates via calls, presentations, and onsite meetings. Align and coordinate internal resources (e.g., product, analytics, operations) to meet client objectives and SLAs.<br>Growth & Retention Identify opportunities for account expansion and cross‑sell scheme solutions where appropriate. Drive renewal readiness, ensuring high levels of customer satisfaction and relationship health.<br>Internal Collaboration & Alignment Work closely with internal product, analytics, and operations teams to address client feedback and prioritize roadmap items that enhance program performance. Ensure that client requirements and outcomes are clearly documented and communicated internally.<br>Requirements:5+ years of experience in cards product management, with a proven track record of driving business growth and achieving targets. Loyalty customer success, account management, or consulting for enterprise Saa S solutions. Experience working on loyalty, CRM, marketing or customer engagement programs Experience in developing and launching new card products, including credit, debit, and prepaid cards. Strong exposure to commercial models and the ability to connect program performance to business outcomes. Proven track record in driving client adoption of platforms or Saa S solutions and delivering measurable business value. Experience managing multiple client stakeholders (including Marketing, CRM, Loyalty and Executive teams). Familiarity with marketing technology or fintech ecosystems, including APIs, integrations, CRM, customer engagement and loyalty solutions, analytics tools, and customer data platforms. Strong commercial acumen and ability to link loyalty program performance to financial and strategic outcomes. Advanced analytical and problem‑solving skills (both quantitative and qualitative). Cross‑functional leadership skills to align product, analytics, and operations around client objectives. High level of organization, discipline, and follow‑through for governance, QBRs, and action tracking.

About the job Company Description BAM Merchandising Labs (BAM Labs) bridges the gap between retail strategy and in-store execution through advanced retail intelligence and technology. The company transforms merchandising operations into structured, data-driven systems built on four key pillars: detailed tracking of every retail touchpoint, iterative market diagnosis, gap identification and targeted training, and clear communication protocols across HQ, management, and field teams. By combining structured field operations with real-time reporting and advanced operational tools, BAM Labs helps brands gain precise visibility into in-store performance. This enables clients to optimize retail execution, strengthen compliance, and make better strategic decisions in fast-paced, competitive markets. Main Purpose of Job Oversee company procedures, health and safety measures and day-to-day facility operation by managing suppliers. Support Nestle`s values by implementing office guidelines, “green” initiatives and providing regular feedback on the office performance. Main responsibility includes the monitoring of facility operations, PR/GR creation, and acting as main point of contact for all facility management related matters (both for internal and external customers). Additionally, to organize and coordinate administration duties and office procedures, and assist in office guideline implementation and monitoring of compliance. General Tasks:Financial acumen - Site level budget ownership and forecasting including utility cost, consumables and facility services (soft and hard services) - Keep track of company assets and carry out annual asset verification (admin buildings) - Issuing PR/PO and GR in relation to facility services to third party vendors - Keep track of utility consumption and waste data from a sustainability point of view Lease management - Initiate timely rent payment to Landlords and act as main point of contact - Be aware of contract terms and conditions to initiate necessary actions Capital projects - Able to manage small projects with low complexity (e.g. minor refurbishments and move) with the support of WS SME experts and WS Managers - Act as primary interface with Landlord, local stakeholders and other support functions on site level (HR, IT, Security) - Provide feedback from facility management perspective and actively participates in project activities - Act as main point of contact for employee communication Workplace service delivery - Understand local health and safety requirements and ensure compliance with local regulations and/or Nestle standards - Monitor deliverables by Landlords (maintenance and repair of critical building assets, fire safety standards) - Manage local workplace communication with internal Communication team, business and end-users - Execute on Sustainability targets (if applicable), energy monitoring and promote sustainable building solutions Key Experiences- Min. 2-3 years’ experience in facilities management or office management - Fluent/Advanced level of English language - Good verbal, written and presentation communication skills with the ability to communicate with a wide variety of audiences. - Client relationship and senior stakeholder management / client service experience is required - Good interpersonal and time management skills - Being able to work independently<br>Kuwait Specific Tasks:1. Telecom & Employee Services (ZAIN) • Manage employee telecom services (upgrades/downgrades, add‑ons, devices) and track monthly subscriptions to ensure timely resolution and satisfaction.2. Facilities, Cleaning & Workplace Services • Oversee housekeeping, security, maintenance, and third‑party services; conduct daily follow‑ups to ensure smooth operations and high standards.3. Corporate Gifting & Stakeholder Engagement • Coordinate VIP baskets, corporate gifts, and stakeholder gestures (flowers, PR items) in alignment with GBM and management.4. Partner & Stakeholder Support • Address partner inquiries and requirements in line with GBM directives.5. Building, Lease & Landlord Management • Act as primary landlord liaison; manage maintenance requests, lease tracking, renewals, disposals, and timely rent payments.6. Visitor & Office Coordination • Organize logistics, scheduling, and hospitality for head office visitors.7. Government Relations, PR & Compliance • Coordinate with PR on employee-related government requirements, manage official document renewals, ensure regulatory, health, and safety compliance.8. Travel & Expense Coordination • Track and manage expenses in compliance with company policies and timelines.9. Official Arabic Correspondence • Draft and coordinate formal Arabic communications with ministries, government entities, and external parties, ensuring accuracy and approvals.10. Front Desk & Issue Resolution • Handle calls, visitors, and issues professionally, providing timely and effective resolutions.11. Quarterly Reporting (Central Statistical Bureau) • Coordinate and submit accurate quarterly reports requested by the Central Statistical Administration.12. Additional Workplace Management Responsibilities • Liaise with WPS Manager, control monthly budgets, manage office supplies and consumables, oversee assets and inventories, ensure 5S standards, support internal workplace communications, execute sustainability initiatives, monitor energy usage, and manage WPS-related PR/PO/GR/IR activities.