وظائف البيع بالتجزئة في الكويت

<p>Position Title: Brand Manager – Women’s Fashion Employment Type: Full Time Salary KWD: up to 1,200 inclusive depending on experience and qualifications Benefits: as per UAE labor law, family benefits, airline ticket Job Location: Kuwait About the Client: A leading GCC fashion & lifestyle group based in Kuwait, known for its growing international portfolio of women’s fashion. Job Description: • Develop and execute brand strategies, marketing plans, and campaigns that strengthen brand positioning, drive customer engagement, and achieve commercial objectives. • Lead end-to-end campaign management across digital and traditional channels while ensuring timely execution, budget compliance, and measurable ROI. • Analyze market trends, consumer insights, competitor activities, and campaign performance to identify growth opportunities and optimize brand initiatives. • Collaborate closely with Retail, Merchandising, Visual Merchandising, E-commerce, and external agencies to maintain brand consistency and support successful product launches and seasonal campaigns.</p><p>Qualifications: • Open to European or Arabic nationals who are willing to relocate and work in Kuwait. • Must have a background in the women's fashion retail industry, preferably with a well-known or premium fashion brand. • Minimum of 4 years of experience as a Brand Manager within the fashion retail sector. • Proven experience managing 1-2 fashion brands, including developing and executing annual marketing strategies and seasonal campaign calendars.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary <br><span>Handles petty cash management, billing across multiple channels, and collection follow-ups while ensuring accurate cash handling and organized record keeping.</span><br><br><br>Job Responsibilities <br></span><ul> <li><span>Controlling petty cash float and managing petty cash disbursements.</span></li> <li><span>Perform billing for retail,distribution and B2B channels and maintaining the collections.</span></li> <li><span>Collecting cash salary from bank and disbursing to retail and Hamra new joiners.</span></li> <li><span>Filing and archiving as per job requirements physically and in common folder as well.</span><br></li> </ul><br><br>Candidate Requirements <br><p><span>•&nbsp;&nbsp; &nbsp;Must have graduated in Accounting/Commerce&nbsp;</span><br><span>•&nbsp;&nbsp; &nbsp;A minimum of 3 years of related work experience</span><br><span>•&nbsp;&nbsp; &nbsp;Good skills in mathematics and calculation</span><br><span>•&nbsp;&nbsp; &nbsp;Knowledge of MS Office solutions (Excel, Word, PowerPoint)</span><br><span>•&nbsp;&nbsp; &nbsp;Knowledge of SAP (Optional)</span><br><span>•&nbsp;&nbsp; &nbsp;Good communication skills in English, (Arabic an advantage)– Verbal &amp; Written</span><br><span>•&nbsp;&nbsp; &nbsp;Must be reliable and dedicated and flexibility to work additional hours as business requirements dictate.</span><br><span>•&nbsp;&nbsp; &nbsp;Process oriented.</span><br>&nbsp;</p><br><br><br><br> </div>

<p>Position Title: Brand Manager – Women’s Fashion Employment Type: Full Time Salary KWD: up to 1,200 inclusive depending on experience and qualifications Benefits: as per UAE labor law, family benefits, airline ticket Job Location: Kuwait About the Client: A leading GCC fashion & lifestyle group based in Kuwait, known for its growing international portfolio of women’s fashion. Job Description: • Develop and execute brand strategies, marketing plans, and campaigns that strengthen brand positioning, drive customer engagement, and achieve commercial objectives. • Lead end-to-end campaign management across digital and traditional channels while ensuring timely execution, budget compliance, and measurable ROI. • Analyze market trends, consumer insights, competitor activities, and campaign performance to identify growth opportunities and optimize brand initiatives. • Collaborate closely with Retail, Merchandising, Visual Merchandising, E-commerce, and external agencies to maintain brand consistency and support successful product launches and seasonal campaigns.</p><p>Qualifications: • Open to European or Arabic nationals who are willing to relocate and work in Kuwait. • Must have a background in the women's fashion retail industry, preferably with a well-known or premium fashion brand. • Minimum of 4 years of experience as a Brand Manager within the fashion retail sector. • Proven experience managing 1-2 fashion brands, including developing and executing annual marketing strategies and seasonal campaign calendars.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Damas Jewellery is the leading jeweller in the Middle East with its foundation dating back to 1907. Headquartered in Dubai, United Arab Emirates, Today it operates 150 stores across the GCC and employs more than 1200 people. Over 40 prestigious international brands are part of Damas Jewellery’s varied portfolio alongside its own branded in-house collections, offering customers a wide range of designs suited to all occasions.</p><br> <strong>Why Damas?</strong> <p>• Competitive salary plus commission<br>• Diverse and inclusive work environment<br>• Fantastic career growth opportunities<br>• Damas Academy for learning and development<br>• Great mentoring by a highly experienced management team<br>• We value the health and well-being of our colleagues</p><br> <strong>Product Sales</strong><br> <p>1. Receive and engage with the customer to understand the customer’s requirement<br>2. Introduce the various product offering to the customers and facilitate customer buying decision<br>3. Prepare the estimate of the products selected and completing the sales transaction<br>4. Achieve category wise sales target for the allocated section<br>5. Assist the customer in a sales return or repair work</p><br> <strong>Retail Operations: Store Management</strong> <p>1. Adhere to the standard operating procedures in the store<br>2. Adhere to cost savings practices undertaken in the store<br>3. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated. Report the sold sock and ensure the stock replenishment<br>4. Ensure proper and attractive display of the products at the appropriate counter<br>5. Transfer the stock to the locker at the close of the day<br>6. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft<br>7. Monitor the dead stock and liaison with the store manager to minimise the same<br>8. Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall<br>9. Develop and maintain relationship and network with competitors to leverage leading practices &amp; learning to improve store level processes</p><br> <strong>Retail Operations: Feedback Management</strong> <ol><li>Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings</li><li>Manage customer queries and complaints as per the company guidelines</li></ol> <strong>Qualification, Experience and Skills:</strong> <p><strong>Qualification:</strong><br>• Graduate / Minimum High school<br><strong>Experience:</strong><br><strong>•</strong> 2 to 5 years of previous experience in luxury retail, customer service or hospitality industry<br>• General knowledge of Jewellery<br><strong>Personal Skills/Abilities:</strong><br>• Knowledge of English and any Indian regional languages preferred<br>• Excellent interpersonal and communication skills<br>• Strong understanding of Customer Service needs and Customer priorities<br>• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision<br>• Self-Starter with Team-Player approach<br>• Must be available to work retail hours (including weekends) to meet business needs ( open to 6 days / split shifts)</p><br> <p><em>While we welcome all interested candidates to apply, we particularly encourage female candidates to apply to support gender balance in our teams</em></p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Team Leader - Grocery | MAF Retail | Hypermarket Kuwait<br><strong>ROLE SUMMARY</strong><br>Team Leader - Grocery is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The team Leader is key a motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Oversee and implement the commercial policy agreed for the store pricing .</li><li>Oversee the products assortment in the section .</li><li>Negotiate internal promotions with suppliers to enforce the image of discount inside the section.</li><li>Monitor the NPS in the section work on improving areas that needs development.</li><li>Provide input on the price image and freshness image .</li><li>Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report .</li><li>Control orders and follow up on deliveries .</li><li>Identify slow moving items and stock depreciation in order to help push their sales before expiry.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Diploma in Commerce or Finance .</li><li>3+ years in Retail operations role .</li><li>Pleasant and warm disposition with a customer service orientation .</li><li>Clear communicator .</li><li>People orientated and able to build team spirit and motivation .</li><li>Detail orientated .</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.</p> <h4>What you will do</h4> <strong>Operational excellence</strong><br> <li>Oversee spa booking practices to maximize productivity and room utilization, ensuring efficient scheduling during peak and off-peak hours.</li> <li>Conduct daily checks of guest areas, including locker rooms, fitness areas, and relaxation rooms, to ensure cleanliness, orderliness, and proper equipment functioning.</li> <li>Manage inventories and reorder supplies to meet operational demands.</li> <li>Collaborate with spa management on new procedures to improve service and productivity.</li> <strong>Team leadership & development</strong><br> <li>Supervise daily operations of the spa team, including therapists, attendants, and coordinators, ensuring adherence to standards.</li> <li>Conduct training sessions for new hires, maintaining and updating the Spa Training Manual and testing materials quarterly.</li> <li>Continuously retrain team members to improve service delivery and operational efficiency.</li> <li>Monitor and document staff performance, assisting with evaluations and corrective actions as needed.</li> <li>Develop and implement up-selling incentives to drive revenue growth.</li> <strong>Guest experience & engagement</strong><br> <li>Provide consultations and familiarize guests with services, amenities, spa, and hotel facilities.</li> <li>Set and coordinate guest appointments while adhering to Four Seasons’ service standards.</li> <li>Promote and sell retail products, tailoring recommendations to guest needs.</li> <li>Anticipate guest needs, resolve issues promptly, and ensure complete satisfaction.</li> <strong>Retail management</strong><br> <li>Maintain retail displays, ensuring neatness and proper stock levels.</li> <li>Conduct monthly inventory and introduce new, unique products to enhance retail offerings.</li> <li>Implement and monitor retail incentive plans for staff to boost sales.</li> <strong>Administrative responsibilities</strong><br> <li>Ensure accurate input of services, gratuities, and retail sales into the POS system.</li> <li>Prepare accounting reports, research voucher issues, and resolve discrepancies.</li> <li>Maintain an organized workspace and manage desk supplies, guest materials, and operational inventories.</li> <h4>What you bring</h4> <li>Passion for the health and wellness industry and commitment to delivering exceptional guest experiences.</li> <li>Oral and written proficiency in English and Arabic.</li> <li>Excellent communication and organizational skills, with the ability to prioritize in a busy environment.</li> <li>Previous supervisory experience in a luxury spa or wellness setting preferred.</li> <li>Knowledge of spa software systems and hotel interface programs such as Book4Time, Birchstreet, Opera, and HotSOS.</li> <li>Proficiency in Microsoft Office (Word and Excel) and Canva.</li> <li>Ability to inspire and motivate team members while maintaining professionalism and attention to detail.</li> <h4>What we offer</h4> <li>Competitive compensation and benefits package.</li> <li>Opportunities for professional growth within a globally recognized luxury brand.</li> <li>Access to world-class training and development programs.</li> <li>A collaborative and supportive work environment that values innovation and excellence.</li> <li>Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.</li> <li>The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences.</li> <h4>Work authorization</h4> <p>Hotel will apply for the work authorization for the successful candidate.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Assistant Manager – Warehouse Operations | 1-Year Fixed-Term Contract</strong><br>&nbsp;</p><br><p><strong>About Us</strong></p><br><p>As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!</p><br><p><br><strong>Job Purpose</strong><br>&nbsp;</p><br><p><span><span>To manage the day-to-day operation of the warehouse, this includes from receiving of product to the warehouse to efficient transportation and distribution of products. Provide a high level of customer satisfaction. Oversee the Efficient receipt, storage and dispatch of a range of goods and highlight any issues to relevant senior management. Owner of the full cycle of product from warehousing to Customer/Store order fulfilment.</span></span></p><br><br>Responsibilities:<br><p><strong><span><span>People Management Roles and Responsibilities</span></span></strong></p><br><ul><li><span><span>Implement the annual plan for warehouse and manage associated budget for the areas of responsibility, monitor performance against this, initiate corrective action where necessary to ensure operations are conducted within the agreed financial parameters. </span></span></li><li><span><span>Implement work processes and flows in the warehouse to ensure appropriate policies and procedures are followed to cover key areas of logistics activity to ensure effective working at all times and minimizing cost/overtime. </span></span></li><li><span><span>Establish and continuously review departments work flows and job responsibilities in the warehouse and develop/recommend/gain approval to proposals for improvements to ensure work is organized and carried out in the most efficient (reduce overtime) and effective manner (timely operations).</span></span></li><li><span><span>Manage warehouse efficiency, accountable for product tracking, route analysis and re-routing recommendation to ensure optimization of space and efficient operations on the warehouse floor. </span></span></li><li><span><span>Manage the disposal of expired and obsolete goods at respective warehouse to ensure high quality standards are maintained in the activities of the Company.</span></span></li><li><span><span>Optimize &amp; coordinate full order cycle till fulfilment.</span></span></li><li><span><span>Develop and implement processes to optimize customer experience.</span></span></li><li><span><span>Keep track of quality, quantity, operation cost &amp; efficiency.</span></span></li><li><span><span>Ensure timeliness &amp; integrity of all inventory transaction.</span></span></li><li><span><span>Identify warehouse operation improvement opportunities &amp; recommend options to improve.</span></span></li><li><span><span>Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escalate concerns to the HSE committee appointed by the company.</span></span></li><li><span><span>Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles. </span></span></li><li><span><span>Maintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues. Pro-actively remind colleagues to behave in line with the HSE processes defined by the company.</span></span></li><li><span><span>Ensure that new recruits are supported in order to ensure the successful completion of their probation.</span></span></li><li><span><span>Ensure that performance are reviewed regularly and activities are conducted to ensure the continual development and productivity of all members of the team with positive reinforcement. This includes documented performance monitoring, coaching and development as well as conducting annual/quarterly performance reviews.</span></span></li><li><span><span>Regularly communicate to the team on operational performance and brief on upcoming events.</span></span></li><li><span><span>Support management of employee engagement issues and disciplinary matters to ensure staff follow company process and values.</span></span></li><li><span><span>Create a positive work environment that results in low attrition, sickness and absence reduction to ensure that.</span></span></li><li><span><span>Collective and individual targets are met.</span></span></li><li><span><span>To utilize the Company's reward structures and employee recognition schemes to encourage and recognize outstanding performance.</span></span></li></ul><br>Qualifications:<br><p><strong><span><span>Education/Certification and Continued Education</span></span></strong></p><br><ul><li><span><span>Graduation/Bachelors Degree or Diploma in Supply Chain and Logistics.</span></span></li></ul><p><strong><span><span>Years of Experience </span></span></strong></p><br><ul><li><span><span>3-5 years of experience in warehousing &amp; distribution with knowledge of retail/ perfumes and cosmetics and the local market.</span></span></li></ul><p><strong><span><span>Knowledge and Skills </span></span></strong></p><br><ul><li><span><span>Financial acumen with the ability to manage budgets and preferably Good knowledge in WMS.</span></span></li><li><span><span>Strong Communication and Interpersonal skills.</span></span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a dedicated Sales Associate to work at our prestigious jewelry house in Kuwait. The successful candidate will be responsible for welcoming customers, assisting them in selecting suitable products, completing sales transactions, and maintaining an organized display area.</p><p>This role requires a commitment to a full-time schedule, starting from 10 AM to 4 PM and from 6 PM to midnight. The candidate must be adept at engaging with diverse customers and demonstrating professionalism while focusing on achieving sales objectives.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Previous experience in luxury retail sales.</li><li>Strong communication and persuasion skills.</li><li>Ability to meet sales targets.</li><li>Commitment to punctuality and responsibility.</li><li>Attention to detail and maintaining a clean work environment.</li><li>Ability to work within a team.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Purpose</b></p><p>To enhance the customer shopping experience and maximize sales through attractive visual presentations, effective product displays, and implementation of brand visual merchandising standards across the store.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Design and implement visually appealing in-store displays in line with brand guidelines and seasonal campaigns.</li><li>Arrange merchandise, mannequins, fixtures, signage, and promotional materials to maximize product visibility and sales.</li><li>Ensure store layouts and product presentations create an engaging and inspiring customer experience.</li><li>Coordinate with store teams to maintain visual merchandising standards consistently throughout the store.</li><li>Regularly refresh displays and floor layouts based on promotions, new arrivals, seasonal themes, and sales performance.</li><li>Monitor product sell-through and recommend display adjustments to improve commercial performance.</li><li>Ensure all displays are clean, organized, and aligned with the brand image.</li><li>Support window display setups and promotional installations.</li><li>Conduct regular store walkthroughs to identify visual improvement opportunities.</li><li>Stay updated on fashion trends, competitor activities, and industry best practices in visual merchandising.</li><li>Support stock rotation and product placement strategies to optimize customer flow and shopping behavior.</li><li>Coordinate with Retail Operations and store staff regarding campaign execution timelines and merchandising priorities.</li><li>Assist during store openings, promotional events, and seasonal launches.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Educational and Experience Requirements</b></p><ul><li>Diploma or Bachelor’s degree in Visual Merchandising, Fashion, Marketing, Interior Design, or a related field preferred.</li><li>2–4 years of experience in visual merchandising, preferably within women’s fashion or apparel retail.</li></ul><p><br></p><p><b>Knowledge &amp; Skills</b></p><ul><li>Strong visual creativity and fashion sense.</li><li>Good understanding of retail space utilization and customer shopping behavior.</li><li>Knowledge of current fashion trends and styling techniques.</li><li>Strong attention to detail and presentation standards.</li><li>Ability to work under tight timelines and adapt displays quickly.</li><li>Basic understanding of retail sales and commercial merchandising principles.</li><li>Proficiency in Microsoft Office and basic design tools is an advantage.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>Welcome customers and understand their furniture and home furnishing requirements.</li><li>Provide product information, recommendations, and assistance with selection.</li><li>Achieve daily, monthly, and annual sales targets.</li><li>Prepare quotations, process orders, and follow up with customers.</li><li>Maintain good knowledge of furniture products, pricing, promotions, and offers.</li><li>Handle customer enquiries and resolve basic complaints professionally.</li><li>Follow up on leads, enquiries, and potential customers to close sales.</li><li>Maintain attractive product displays and showroom standards.</li><li>Coordinate with warehouse and delivery teams to ensure smooth order fulfillment.</li><li>Maintain accurate sales records and customer information.</li><li>Build strong customer relationships and encourage repeat business.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>2–4 years of retail sales experience</li><li>Strong communication, customer service, and negotiation skills.</li><li>Target-oriented with a positive and customer-focused attitude.</li><li>Good knowledge of MS Office</li><li>Arabic and English communication skills preferred.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Summary</b></p><p><br></p><p>The Planogrammer is in-charge of the proper planning and implementation of the planogram for specific showrooms. He also assists in developing periodic reports on the utilization of planogram space, last units and display products</p><p><br></p><p><b>Job Responsibilities</b></p><ul><li>Implements the planogram in all shelf locations</li><li>Recommends changes in display and creative ways to arrange the products to improve the customer shopping experience</li><li>Effectively manages the retail space for specific showrooms</li><li>Collect the Phase in and Phase out brief from product management team, then implement it on Planogram software.</li></ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Candidate Requirements</p><p><b>Technical/Functional (Knowledge / Skills):</b></p><ul><li>Good level of verbal &amp; written communication skills (English essential / Arabic preferred)</li><li>Computer literacy in Microsoft Office and planogram software (JDA and others)</li></ul><p><b>Behavioral:</b></p><ul><li>organizational and self-management skills under pressure</li></ul><p>•&nbsp;&nbsp;&nbsp;University degree</p><p>•&nbsp;&nbsp;&nbsp;2-4 years of experience in merchandising and planogramming</p><p>•&nbsp;&nbsp;&nbsp;Good level of verbal &amp; written communication skills (English essential / Arabic preferred)</p><p>•&nbsp;&nbsp;&nbsp;Good organizational and self-management skills under pressure</p><p>•&nbsp;&nbsp;&nbsp;Computer literacy in Microsoft Office and planogram software (JDA and others)</p><p>&nbsp;</p><p><b>Education</b></p><p>Bachelor’s Degree</p></div>

<p><h4>About the job</h4> <p><strong>Term:</strong> 9 months<br> <strong>Location:</strong> Kuwait City, Kuwait<br> <strong>Division:</strong> Retail Banking<br> <strong>Reports to:</strong> Business Head - Retail Banking<br> <strong>Relevant experience:</strong> Minimum 10 years in project/programme management; minimum 5 years in retail banking M&A/PMI</p> <h4>Mandatory requirements</h4> <ul> <li>Proven, hands-on retail bank merger integration experience (Day 1 readiness through post-merger stabilisation)</li> <li>Experience operating or establishing an Integration Management Office (IMO)</li> <li>English fluency (Arabic preferred)</li> <li>Immediately available</li> </ul> <h4>Purpose of project</h4> <p>As part of the retail bank merger, this role is responsible for owning and managing all technology and technical product elements of the integration programme. The technical product manager bridges the gap between business integration objectives and technical execution - defining the technology roadmap, managing system integration work streams, and ensuring seamless delivery of core banking, digital, and data migration components across the merging entities.</p> <h4>Key activities</h4> <ul> <li>Own the technology integration roadmap from discovery through to live cutover and post-migration stabilisation</li> <li>Lead API mapping, system architecture design, and integration specifications across all platforms</li> <li>Manage core banking system integration, digital channel consolidation, data migration, and infrastructure cutover</li> <li>Coordinate with engineering teams, technology vendors, and business work stream leads to align technical deliverables to programme milestones</li> <li>Define and maintain integration playbooks, API specifications, technical run books, and cutover plans</li> <li>Monitor system performance (latency, reliability, transaction integrity) during and post-integration</li> </ul> <h4>Core responsibilities</h4> <ul> <li><strong>Technology strategy & roadmap ownership</strong> - Define, own, and execute the technology integration strategy and product roadmap, aligning to the merger's business objectives, regulatory requirements, and IT architecture standards. Prioritise technology workstreams to maximise integration velocity and minimise customer disruption.</li> <li><strong>Core banking & system integration</strong> - Lead the integration of core banking platforms, digital channels, payment systems, and data infrastructure across the two merging entities. Manage vendor relationships with core banking providers, ensuring timely certifications and technical sign-off at each integration milestone.</li> <li><strong>Product lifecycle management (SDLC)</strong> - Drive end-to-end product delivery using Agile and SDLC best practices - from requirements gathering and technical design, through development, UAT, and live deployment. Maintain integration backlogs, sprint plans, and release schedules in tools such as Jira and Confluence.</li> <li><strong>Stakeholder engagement & technical communication</strong> - Act as the primary liaison between senior business stakeholders, engineering teams, IT vendors, and compliance/legal. Translate complex technical dependencies into business-friendly language for SteerCo and executive audiences.</li> <li><strong>Data migration & quality assurance</strong> - Oversee end-to-end data migration strategy, including data mapping, cleansing, reconciliation, and post-migration validation. Ensure data integrity and regulatory compliance (GDPR, local data residency laws) throughout.</li> <li><strong>Risk, performance & continuous improvement</strong> - Identify, assess, and mitigate technology risks (integration failures, system downtime, data loss). Monitor live integration performance metrics and iterate rapidly to resolve issues, ensuring system reliability and SLA adherence post-cutover.</li> </ul> <h4>KPIs</h4> <ul> <li>Percentage of technology milestones delivered on schedule and within budget</li> <li>System uptime and availability during cutover windows (target: 99.9%+)</li> <li>Data migration accuracy rate (target: 100% reconciled with zero data loss)</li> <li>Number of integration defects / severity-1 incidents post-cutover</li> <li>API integration delivery timelines vs. plan</li> <li>Time to complete core banking system cutover vs. target</li> <li>Business stakeholder satisfaction with technical delivery (SteerCo rating)</li> </ul> <h4>Knowledge and experience</h4> <ul> <li>8+ years of product management or technology delivery experience in fintech, banking, or financial services</li> <li>3+ years leading integrations with banks, payment processors, or core financial systems</li> <li>Strong hands-on knowledge of core banking platforms (e.g., Temenos T24, Oracle FLEXCUBE, Finacle, Mambu, Fiserv, Jack Henry)</li> <li>Expertise in payment rails: SWIFT, SEPA, ACH, RTP, and local real-time payment schemes</li> <li>Experience with data architecture, pipelines, and cloud platforms (Azure, AWS, GCP)</li> <li>Solid understanding of SDLC, Agile methodologies, and DevOps practices</li> <li>Experience working in regulated banking environments - familiar with regulatory technology requirements and compliance obligations during system transitions</li> </ul> <h4>Mandatory skills</h4> <ul> <li>Proven experience managing technology integration workstreams in a banking M&A or large-scale transformation context</li> <li>Hands-on technical fluency with core banking platforms, APIs, and system architecture</li> <li>Track record of end-to-end product lifecycle management in regulated financial environments</li> <li>Familiarity with payment rails (SWIFT, ACH, local real-time payment schemes), data migration, and digital channel consolidation</li> <li>Agile/SAFe certified (PMI-ACP® or equivalent); TOGAF or ITIL</li> </ul></p><p></p>

<p><h4>Company overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The store manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.</p> <h4>What you will do</h4> <strong>People development / HR</strong><br> <ul> <li>Network, support recruiting, hiring, developing, and retaining high-quality management and associates to fill store profiles and succession planning.</li> <li>Lead by example, train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.</li> <li>Organize weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets.</li> </ul> <strong>Customer experience / sales</strong><br> <ul> <li>Ensure an excellent level of customer service is a priority at all times by executing and achieving the customer experience consistently through regular assessment, coaching, and follow-up with the team.</li> <li>Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.</li> <li>Implement all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.</li> </ul> <strong>Drive sales & profitability</strong><br> <ul> <li>Meet or exceed profitability expectations for the store in sales, payroll, shrink and conversion.</li> <li>Create and execute strategies to maximize store sales and control expenses.</li> </ul> <strong>Operational effectiveness</strong><br> <ul> <li>Control company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc.).</li> <li>Execute and comply with all company policies and store procedures.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Previous managerial experience in retail, with a proven track record of sales and profitability achievement.</li> <li>Effective communication and interpersonal skills to effectively engage with team members at all levels. Good English skills.</li> <li>Demonstrated commitment to putting the customer first, ability to resolve customer issues, and deliver outstanding service.</li> <li>Strong organizational and problem-solving skills to manage complex operational challenges effectively.</li> </ul> <h4>What equips you for the role</h4> <strong>Qualifications & experience</strong><br> <p><strong>Minimum qualifications and knowledge:</strong><br> High school education or equivalent preferred.</p> <p><strong>Minimum experience:</strong><br> Minimum two years of store manager experience with a proven track record for driving sales and profit results, and training and developing a team of individuals from premium luxury brands.</p> <p><strong>Job-specific skills:</strong><br> Good command of business English (written and verbal).<br> Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills.<br> Strong level of numeracy and literacy.<br> Some heavy lifting.<br> Scheduled shifts may require standing for a minimum of eight hours.</p> <p><strong>Behavioral competencies:</strong><br> Strong analytical and time management skills.<br> Excellent customer service.<br> Good communication skills.<br> Collaborative teamwork approach.<br> Proficiency in managing processes and reporting.</p> <h4>About Al-Futtaim Retail</h4> <p>Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.</p> <p>Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.</p></p><p></p>

<p><b>JOB SUMMARY&nbsp;</b></p><p><br></p><p>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p><b><br></b></p><p><b>CORE WORK ACTIVITIES&nbsp;</b></p><p><br></p><p>Leading Guest Services Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members.</p><p>Maintaining Guest Services and Front Desk Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.</p><p>Managing Projects and Policies Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p>Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers.</p><p>Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</p><p>Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li><li>OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul>