Company overview

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The store manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

What you will do

• Network, support recruiting, hiring, developing, and retaining high-quality management and associates to fill store profiles and succession planning.
• Lead by example, train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.
• Organize weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets.

• Ensure an excellent level of customer service is a priority at all times by executing and achieving the customer experience consistently through regular assessment, coaching, and follow-up with the team.
• Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
• Implement all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.

• Meet or exceed profitability expectations for the store in sales, payroll, shrink and conversion.
• Create and execute strategies to maximize store sales and control expenses.

• Control company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc.).
• Execute and comply with all company policies and store procedures.

Required skills to be successful

• Previous managerial experience in retail, with a proven track record of sales and profitability achievement.
• Effective communication and interpersonal skills to effectively engage with team members at all levels. Good English skills.
• Demonstrated commitment to putting the customer first, ability to resolve customer issues, and deliver outstanding service.
• Strong organizational and problem-solving skills to manage complex operational challenges effectively.

What equips you for the role

Minimum qualifications and knowledge:
High school education or equivalent preferred.

Minimum experience:
Minimum two years of store manager experience with a proven track record for driving sales and profit results, and training and developing a team of individuals from premium luxury brands.

Job-specific skills:
Good command of business English (written and verbal).
Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills.
Strong level of numeracy and literacy.
Some heavy lifting.
Scheduled shifts may require standing for a minimum of eight hours.

Behavioral competencies:
Strong analytical and time management skills.
Excellent customer service.
Good communication skills.
Collaborative teamwork approach.
Proficiency in managing processes and reporting.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.