وظائف إخصائي دعم فني - محافظة العاصمة (الكويت) الكويت

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position directs and works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p><p>CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.</p><p>Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Empowers employees to provide excellent customer service within guidelines.</p><p>Conducting Human Resources Activities Supports training initiatives for all current and new employees. Participates as needed in the investigation of employee accidents. Communicates performance expectations to Housekeeping employees in accordance with job descriptions for each position and monitors progress. Coaches, counsels and encourages employees. Manages payroll administration. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. Communicates areas in need of attention to staff and follows up to ensure understanding. Participates as needed in the interviewing and hiring of Housekeeping employee team members with the appropriate skills. Handles employee progressive disciplinary procedures as required. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. Supervises the Housekeeping shifts including "breaking out the house." Sets a positive example for guest relations. Participates in the employee performance appraisal process, giving feedback as needed.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.</p><p>CORE WORK ACTIVITIES</p><p>Managing Day-to-Day Room Service Operations</p><p>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Ensures property policies are administered fairly and consistently. Communicates areas in need of attention to staff and follows up to ensure follow through. Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</p><p>Leading Room Service Team</p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Celebrates successes and publicly recognizes the contributions of team members. Communicates performance expectations in accordance with job descriptions for each position. Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Observes service behaviors of employees and provides feedback to individuals. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Supervises service behaviors of employees and provides feedback to individuals.</p><p>Room Service Financial and Budgeting Goals</p><p>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction. Sets a positive example for guest relations. Handles guest problems and complaints. Participates in the employee performance appraisal process, providing feedback as needed.</p><p>Conducting Human Resource Activities</p><p>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job. Trains staff and monitors adherence to all cash handling and credit policies and procedures.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Recognizes good quality products and presentations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p><p></p></section>