وظائف Client of Jordan Impact

<p>The Marketing Manager leads the planning and execution of marketing agenda across retail promotions, digital media, social channels, customer engagement, partnerships, events and in-store communication. The role combines market insight, creative leadership and disciplined performance analysis to grow revenue, customer frequency, basket value, loyalty and brand preference.</p><p>A hands-on retail marketer who understands Kuwaiti consumers, translates commercial priorities into effective campaigns, controls agencies and budgets, and uses data to improve sales, traffic, conversion, retention and marketing return.</p><p><br></p><p><strong>KEY ACCOUNTABILITIES</strong></p><ol><li>Marketing Strategy and Annual Plan Develop the annual marketing strategy, budget and campaign calendar in line with sales targets, category priorities and management direction. Translate business objectives into integrated customer-acquisition, retention, promotion, brand and channel plans. Define target audiences, positioning, value propositions and channel roles for major campaigns and commercial periods. Maintain a rolling 90-day activation plan and ensure clear ownership, timing, budget and success measures for every initiative.</li><li>Customer, Market and Competitor Insight Monitor consumer behavior, retail trends, competitor pricing, promotional activity, media activity and local market developments. Analyze customer segments, purchase patterns, category performance, traffic, conversion and basket behavior to identify growth opportunities. Commission or conduct practical customer research and convert findings into campaign, assortment, pricing and service recommendations. Provide management with concise insight on market opportunities, competitive threats and emerging customer expectations.</li><li>Brand and Creative Management Maintain a clear and consistent Panda Market Kuwait brand identity across stores, digital platforms, delivery channels and external communication. Develop campaign concepts, briefs, messaging and content standards that are locally relevant and commercially focused. Review and approve creative materials, photography, video, Arabic and English copy, signage and promotional collateral before release. Protect brand reputation and ensure all communication is accurate, culturally appropriate and aligned with company values.</li><li>Retail Promotions and In-store Activation Plan seasonal campaigns, category promotions, new-product launches, clearance events and tactical sales-driving offers with Commercial and Operations teams. Coordinate promotional mechanics, supplier participation, pricing communication, store displays, point-of-sale material and execution deadlines. Ensure stores receive complete campaign toolkits and audit the quality and consistency of implementation. Evaluate promotional uplift, margin impact, stock availability, cannibalisation and post-campaign learning.</li><li>Digital, social media and Performance Marketing Lead social-media, search, display, video, email, messaging and other digital activity using a disciplined content and media calendar. Set objectives and audiences for paid campaigns; control media buying, tracking, optimization and reporting. Grow qualified reach, engagement, store visits, leads and sales while improving cost per acquisition and return on advertising spend. Maintain rapid, professional responses to online comments, messages and reputation issues in coordination with Customer Service and Operations.</li><li>CRM, Loyalty and Customer Retention Develop customer databases, segmentation, consent practices and targeted communication journeys in line with applicable requirements. Design loyalty, repeat-purchase, reactivation and customer-lifecycle initiatives that improve visit frequency and lifetime value. Use transaction and campaign data to personalize offers and test customer propositions by segment. Track retention, repeat purchase, redemption and response rates and recommend improvements based on evidence.</li><li>E-commerce and Delivery-channel Marketing Coordinate marketing for the company's online, WhatsApp, delivery-platform or other remote-order channels as applicable. Improve digital merchandising, campaign visibility, product content and conversion in partnership with Operations and IT. Align online prices, offers and availability with approved commercial plans and protect a consistent customer experience. Analyze digital-channel traffic, conversion, order value, acquisition source and promotion effectiveness.</li><li>Partnerships, Events and Public Relations Develop commercially relevant partnerships with suppliers, payment providers, local communities, media, influencers and service platforms. Plan store events, launches, sponsorships and activations that generate measurable awareness, traffic, engagement or sales. Manage media enquiries, public announcements and reputation-sensitive communication with appropriate approval. Evaluate partners and influencers for audience relevance, brand fit, credibility, cost and measurable results.</li><li>Budget, Analytics and Marketing Effectiveness Prepare and control the marketing budget, commitments, purchase requests, invoices, accruals and supplier reconciliations. Define campaign KPIs before launch and maintain dashboards for sales uplift, traffic, conversion, reach, engagement, acquisition cost and return. Conduct campaign post-evaluations, distinguish incremental impact from normal trading, and document practical lessons. Reallocate spending toward higher-performing channels and stop low-value activity when evidence does not support continuation.</li><li>Team, Agency and Cross-functional Leadership Lead and develop the marketing team and manage agencies, freelancers, media partners, printers, photographers and production suppliers. Set clear briefs, deliverables, quality standards, deadlines and service expectations; challenge costs and approve work within authority. Partner closely with Sales, Purchasing, Operations, Warehouse, E-commerce, Finance, HR, IT and Customer Service. Build a culture of creativity, commercial accountability, disciplined execution, learning and respectful teamwork.</li></ol><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Marketing, Business Administration, Communications or a closely related discipline.</li><li>Minimum 6-8 years of progressive marketing experience, including at least 3 years in a managerial or senior supervisory role.</li><li>Strong retail, supermarket, department-store, FMCG, consumer-goods or e-commerce experience is required; Kuwait-market exposure is strongly preferred.</li><li>Demonstrated responsibility for campaigns that delivered measurable sales, traffic, customer acquisition, retention or market-share outcomes.</li><li>Hands-on knowledge of social media, paid media, content, CRM, analytics, campaign tracking and digital performance optimization.</li><li>Practical experience with promotional calendars, in-store communication, supplier-funded campaigns, events and local activations.</li><li>Strong Excel and presentation skills; familiarity with analytics dashboards, advertising platforms, CRM tools and creative-workflow systems.</li><li>Full professional proficiency in Arabic and English, with strong written, presentation and copy review capability.</li><li>Mobility ability to attend stores, events, agencies and partners are preferred.</li><li><strong>REQUIRED COMPETENCIES</strong></li><li>Commercial orientation Connects brand and customer activity to sales, margin, traffic, conversion, frequency and return on investment.</li><li>Customer insight Understands Kuwaiti consumers, identifies meaningful segments and turns data into relevant propositions.</li><li>Creative judgment Produces clear briefs, recognizes strong ideas and maintains high standards across Arabic and English communication.</li><li>Digital fluency Uses channel data and experimentation to improve targeting, creative, conversion and media efficiency.</li><li>Planning Coordinates multiple campaigns, suppliers and deadlines without losing accuracy or store execution quality.</li><li>Influence Builds productive relationships and secures alignment across owners, commercial teams, operations, suppliers and agencies.</li><li>Leadership Sets priorities, coaches the team, manages performance and creates accountability for measurable outcomes.</li></ul>

<p>Confidential - one of the main retail chain businesses in the Middle East grocery retailer) department-store operation Kuwait Retail, Our client, one of the main retail chain businesses in the Middle East grocery retailer) department-store operation , is looking for Country Finance Manager to be based in Kuwait. Interested candidates who meet the criteria can apply online or by forwarding their CVs directly to the below email address and put in the subject (Finance Manager Retail / Grocery / Departmental Store Kuwait)</p><p><b><br></b></p><p><b>POSITION PURPOSE</b></p><p>The Finance Manager leads the finance and accounting function and ensures accurate books, disciplined controls and commercially useful analysis. The role is accountable for financial closing, budgeting, cash and POS reconciliation, inventory accounting, gross-margin analysis, supplier controls, treasury, statutory compliance, audit coordination and the development of a reliable finance team</p><p><b><br></b></p><p><b>SUCCESS PROFILE</b></p><p>A hands-on retail finance leader who combines accounting discipline with commercial judgment, controls daily cash and inventory risks, and translates financial data into practical decisions for sales, purchasing and operations.</p><p><b><br></b></p><p><b>KEY ACCOUNTABILITIES</b></p><ol><li>Financial Leadership and Governance</li><li>Financial Accounting and Period Close</li><li>Retail Revenue, POS and Cash Controls</li><li>Inventory, Cost and Gross-Margin Management</li><li>Budgeting, Forecasting and Performance Analysis</li><li>Supplier, Procurement and Payables Controls</li><li>Treasury and Working Capital</li><li>Audit, Compliance and Risk Management</li><li>Systems, Data and Process Improvement</li><li>Team Leadership and Business Partnership</li></ol><p><strong>Desired Candidate Profile</strong></p><p><br></p><p>Bachelor's degree in Accounting, Finance or a closely related discipline.</p><p>Experience</p><p>Minimum 8-10 years of progressive finance/accounting experience, including at least 3 years in a managerial or senior supervisory role.</p><p>Sector background</p><p>Substantial retail, supermarket, department-store, FMCG distribution or consumer-goods experience is strongly preferred.</p><p>Retail finance</p><p>Hands-on experience with POS and tender reconciliation, inventory valuation, gross-margin analysis, supplier accounting and shrinkage controls.</p><p>Accounting</p><p>Strong command of period close, financial statements, balance-sheet reconciliations, cash flow, budgeting and audit support.</p><p>Kuwait knowledge</p><p>Practical knowledge of accounting, commercial and statutory requirements applicable in Kuwait; Kuwait-market experience is strongly preferred.</p><p>Systems</p><p>Advanced Excel and practical experience with ERP/accounting, POS and inventory systems. Power BI or similar reporting capability is an advantage.</p><p>Languages</p><p>Full professional proficiency in Arabic and English, both written and spoken.</p><p>Certification</p><p>CMA, CPA, ACCA or another recognized accounting qualification is preferred.</p><p>REQUIRED COMPETENCIES</p><p>Commercial judgment Connects sales, margin, inventory, purchasing and operating decisions to cash flow and profitability.</p><p>Control mindset Builds practical controls, challenges unusual transactions and maintains reliable audit-ready evidence.</p><p>Analysis Identifies root causes, explains variances clearly and converts data into focused management action.</p><p>Leadership Sets standards, develops the finance team and holds colleagues accountable for accuracy and deadlines.</p><p>Communication Presents complex financial matters clearly to owners, managers, auditors, banks and non-finance teams.</p><p>Execution Manages competing deadlines, follows through under pressure and closes issues without sacrificing accuracy.</p><p>Integrity Protects confidential information and demonstrates independence, consistency and sound ethical judgment</p>

<p>The Office Manager leads day-to-day office administration, management support, meeting coordination, facilities services, suppliers, records, correspondence, office purchasing and administrative controls. The role ensures that leaders and teams receive timely, professional support while company information, commitments, costs and workplace standards remain well controlled</p><p><strong>POSITION PURPOSE</strong></p><p>The Office Manager leads day-to-day office administration, management support, meeting coordination, facilities services, suppliers, records, correspondence, office purchasing and administrative controls. The role ensures that leaders and teams receive timely, professional support while company information, commitments, costs and workplace standards remain well controlled</p><p><strong>SUCCESS PROFILE</strong></p><p>A discreet, service-minded and highly organized administrator who anticipates needs, keeps executives and teams aligned, protects confidential information, controls vendors and office costs, and closes administrative actions reliably.</p><p><strong>KEY ACCOUNTABILITIES</strong></p><ol><li><strong>Executive and Management Support</strong><br>Manage calendars, appointments, meeting schedules and priorities for the General Manager or Owner as assigned. Prepare agendas, briefing materials, presentations, correspondence and management documents to a high standard. Record accurate meeting minutes, maintain action logs, follow up owners and escalate overdue commitments. Coordinate business travel, visitor arrangements and confidential matters with discretion and sound judgement.</li><li><strong>Daily Office Operations</strong><br>Maintain an orderly, professional and service-oriented office environment, reception flow and shared administrative calendar. Coordinate incoming calls, mail, couriers, visitors, deliveries, meeting rooms, refreshments and routine office requests. Establish clear office procedures, service standards, checklists and escalation routes for recurring activities. Monitor administrative workload and ensure requests are completed accurately and within agreed timelines.</li><li><strong>Facilities and Workplace Services</strong><br>Coordinate assigned office facilities, utilities, maintenance, cleaning, pest control, security access and workplace services. Maintain service schedules, asset and key registers, maintenance logs and workplace inspection records. Raise and track faults, arrange approved repairs, verify completion and escalate safety or business-continuity risks. Support workspace planning, office moves and ergonomic, housekeeping and employee-welfare requirements.</li><li><strong>Suppliers, Purchasing and Contracts</strong><br>Source office supplies and administrative services through approved quotations, purchase requests and authorization controls. Maintain supplier records, contracts, insurance documents, renewal dates, service-level expectations and performance reviews. Verify delivery, quality and invoice accuracy before routing documentation for Finance approval and payment. Challenge recurring costs, consolidate demand and identify practical savings without reducing service quality.</li><li><strong>Records, Correspondence and Document Control</strong><br>Maintain secure physical and electronic filing systems with clear naming, access, retention and retrieval standards. Control official correspondence, management approvals, contracts, certificates, policies and administrative registers. Track expiries and renewals for assigned licences, subscriptions, agreements and company documents. Protect confidential employee, commercial, legal and management information from unauthorized access or disclosure</li><li><strong>Internal Communication and Coordination</strong><br>Act as a reliable coordination point between management, departments, stores, warehouse teams and external parties. Draft and distribute approved notices, circulars, schedules and instructions in clear Arabic and English. Maintain action trackers for cross-functional commitments and provide concise status updates to management. Handle enquiries professionally and direct sensitive or specialized matters to the appropriate owner promptly.</li><li><strong>Administrative Budget and Financial Controls</strong><br>Prepare and monitor the office and administration budget, routine commitments, purchase requests and monthly forecasts. Administer approved petty cash or expense claims with complete receipts, reconciliation and segregation of duties. Track recurring expenses, supplier invoices, deposits, subscriptions and administrative accruals with Finance. Report cost variances, unusual spending, control gaps and savings opportunities accurately and on time.</li><li><strong>Administrative Team and HR Support</strong><br>Supervise reception, office support, drivers, messengers or other assigned administrative staff and service providers. Set priorities, schedules, service standards and performance expectations; coach staff and address recurring gaps. Support HR with onboarding logistics, access cards, workstations, attendance documents and employee events as requested. Coordinate staff transport, uniforms, welfare items or accommodation administration only were assigned by management.</li><li><strong>Events, Visits and Business Logistics</strong><br>Coordinate management meetings, interviews, audits, supplier visits, internal events and company functions. Prepare venues, materials, attendance lists, access, catering, transport and other logistical requirements. Support VIP and official visits with appropriate protocol, confidentiality and professional hospitality. Close each event or visit with documented expenses, outstanding actions and supplier-performance feedback.</li><li><strong>Compliance, Risk and Business Continuity</strong><br>Follow company policies, Kuwait requirements and approved authority limits for purchases, records and administration. Coordinate administrative documents with the company's authorized government-relations representative when required. Maintain emergency contacts, call trees, key documents and office-continuity arrangements in coordination with management. Report confidentiality breaches, safety concerns, vendor failures, expired documents and other material risks promptly.</li></ol><p><strong>Desired Candidate Profile</strong></p><p><strong>REQUIREMENTS</strong></p><p><strong>Education</strong><br>Bachelor's degree or diploma in Business Administration, Office Management, Management, Secretarial Studies or a related discipline.</p><p><strong>Experience</strong><br>Minimum 5-7 years of progressive office administration or executive-support experience, including at least 2 years coordinating staff or suppliers.</p><p><strong>Kuwait exposure</strong><br>Practical experience working in Kuwait and familiarity with local business practices, service providers and documentation are strongly preferred.</p><p><strong>Sector background</strong><br>Retail, trading, distribution, FMCG, hospitality or another fast-paced multi-department environment is preferred.</p><p><strong>Executive support</strong><br>Demonstrated capability in calendars, meetings, minutes, correspondence, travel, presentations and confidential management support.</p><p><strong>Administration</strong><br>Strong experience with facilities services, suppliers, purchasing, records, contracts, office budgets and service follow-up.</p><p><strong>Systems and tools</strong><br>Advanced Microsoft Office capability, particularly Outlook, Word, Excel and PowerPoint; familiarity with ERP, document-management or workflow tools is preferred.</p><p><strong>Languages</strong><br>Full professional proficiency in Arabic and English, with strong written communication and document-review capability.</p><p><strong>Mobility</strong><br>ability to attend suppliers, offices and company locations are preferred.</p><p><strong>REQUIRED COMPETENCIES</strong></p><p><strong>Organization</strong><br>Plans ahead, manages competing priorities and keeps calendars, records, actions and deadlines under control.</p><p><strong>Discretion</strong><br>Handles confidential management, employee and commercial information with maturity and integrity.</p><p><strong>Service orientation</strong><br>Responds professionally, anticipates practical needs and follows requests through to satisfactory closure.</p><p><strong>Communication</strong><br>Writes clearly in Arabic and English and adapts tone appropriately for executives, staff, visitors and suppliers.</p><p><strong>Attention to detail</strong><br>Produces accurate documents, minutes, invoices, schedules, registers and reconciliations.</p><p><strong>Problem solving</strong><br>Resolves routine issues independently, makes sensible trade-offs and escalates material risks early.</p><p><strong>Cost consciousness</strong><br>Protects company resources, challenges waste and balances service quality with value for money</p>