وظائف Client of Capitex

<p>You will be the analytical engine of the fraud operations team: turning alert, transaction and case data into detection improvements, management information and tuning decisions. You will work under the bank's direction, alongside Capitex L1 and L2 analysts and a senior fraud investigator, and be the bridge between what the operation sees and what the detection estate does.</p><p>WHAT YOU WILL DO - Analyse fraud alert and case data to identify trends, emerging typologies, detection gaps and false-positive drivers. - Support rule and threshold tuning on the bank's fraud monitoring platform - build the evidence base, model the impact, and document proposed changes for the bank's approval. - Design and produce operational MI: alert volumes, disposition outcomes, SLA performance, fraud losses and prevented losses, shift-level throughput. - Build and maintain dashboards and recurring reporting for the fraud operations leadership team. - Support post-incident and thematic reviews with data deep-dives. - Work with L2 and the senior investigator to convert case observations into measurable detection improvements.</p><p><strong>Desired Candidate Profile</strong></p><p>3+ years in data analytics within fraud, financial crime or banking operations. - Strong SQL is essential; Python or R for analysis is a strong plus. - Experience with BI/visualisation tools (Power BI, Tableau or equivalent) and building operational dashboards. - Familiarity with fraud detection platforms and alert data structures (FICO Falcon, Actimize, SAS or equivalent) - enough to interrogate their output and support tuning. - Ability to present analysis clearly to operational and senior stakeholders in English. - Confirmed availability for an August 2026 start and genuine willingness to be onsite in Kuwait City from Month 3 to Month 6.</p>

<p>As an L2 Fraud Analyst you will sit at the escalation tier of the bank's digital fraud operation, working under the bank's direction alongside a Capitex team including L1 analysts, a senior fraud investigator and a fraud data analyst. You will own the complex end of the alert queue: cases escalated from L1, multi-account and multi-channel patterns, and decisions that need judgement rather than playbook.</p><p>WHAT YOU WILL DO - Investigate and disposition escalated fraud alerts and cases across digital channels - online and mobile banking, cards, payments and account takeover. - Work complex fraud typologies end to end: APP and social engineering scams, mule activity, device and session anomalies, first-party and friendly fraud. - Make and document risk decisions - block, restrict, release, escalate - within the bank's fraud risk appetite and SLAs. - Provide quality feedback and coaching input to the L1 team, and act as a referral point during your shift. - Feed rule and threshold tuning observations to the fraud data analyst to reduce false positives and improve detection. - Support case documentation to an evidential standard, including input to SAR/STR referrals where required.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>WHAT WE ARE LOOKING FOR</strong> - 4+ years in fraud operations within banking or payments, with at least 2 years at L2/escalation/investigation level. - Hands-on experience with enterprise fraud monitoring platforms (for example FICO Falcon, NICE Actimize, SAS Fraud Management or equivalent) and case management tools. - Strong working knowledge of digital banking fraud typologies and controls in a real-time environment. - Sound, defensible decision-making under SLA pressure, and clear written case narration in English. - Confirmed availability for an August 2026 start and genuine willingness to be onsite in Kuwait City from Month 3 to Month 6. - GCC banking experience and Arabic language skills are a plus, not a requirement.</p>